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Postal Exam Success: 2015 Edition

Postal Exam
Success:
2015 Edition
The Comprehensive Guide for Preparing
for, Taking and Passing the Postal Exam

By PostalExamInfo.com

1 Copyright 2015 PostalExamInfo.com


Postal Exam Success: 2015 Edition

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Please note the information contained within this document is for


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Every attempt has been made to provide accurate, up to date and reliable
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By reading any document, the reader agrees that under no circumstances


are we responsible for any losses, direct or indirect, which are incurred as a
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Postal Exam Success: 2015 Edition

Table of Contents

Introduction: Postal Exam Successpg. 1


Working for the USPS; Preparing for Your Future

Part I: The Post Office as a Career Choicepg. 8


The Postal Service and Economic Prosperity; The Size and Scope of the Postal Service Today;
Postal Humor; But Seriously, Why Would You Want to Work at the Post Office?; A Proud
Tradition, A Colorful History

Jobs at the Postal Service.pg. 15


Available Positions; City Carriers; Mail Processing Clerk; Mail Handler; Sales, Service and
Distribution Associate; Other Postal Service Positions; Rural Carrier Associate; Data
Conversion Operator; Other Postal Service Jobs

What You Can Expect to Earn..pg. 22


Postal Service Health Insurance; Life Insurance; Thrift Savings Plan (TSP); Flexible Spending
Account (FSA) Paid Annual Vacations and Sick Pay; Observed Holidays; Accidents and
Injuries; Annual Pay Raises; So How Much Do Postal Workers Make?; Differences between
States; Differences between Regions; 2013 Pay Tables for Full-Time Regular Employees

Using Postal Exam Success to Get Hired..pg. 32


How to Develop Good Study Habits; Personal Characteristics and Experience Inventory Exam;
Learn How to Interview Successfully; The Comprehensive Study Guide; Motivation is the Key to
Success

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Setting Up Your eCareer Profile..pg. 39


Personal Information; Work Experience; Education/Training; General Eligibility; Veterans
Preference; Attachments; Assessments; Review and Release; Candidate Overview; Searching
for Jobs; Cover Letter; Sample Cover Letter; Attachments; Summary of Accomplishments and
References; Driving History; Authorization and Release; Equal Employment Opportunity (EEO)
and Disability; Send Application

Finding a Job at the Post Officepg. 62

Part 2: The Civil Service Exam..pg. 79

The USPS Assessment Processpg. 81


Terms to Know

How to Sail Through the Test.pg. 85


Test Taking Secret Number 1 Dont Procrastinate; Test Taking Secret Number 2 Dont
Panic; Test Taking Secret Number 3 Having Supreme Confidence; Test Taking Secret
Number 4 Lets Get Physical; Final Thoughts

Preparation for Test 473: Part D Inventory of Personal


Characteristicspg. 92
Test 473E Part D -- Sample Questions; Frequency Questions; Multiple Choice Questions;
Different Personality Types; Scoring for Part D: Personal Characteristics and Experience Test

Preparation for Test 473..pg. 104


Part A: Address Checking; Part B: Forms Completion; Part C: Coding and Memory; Answer
Sheets; Scoring for Postal Test 473E; Scoring for Part A: Address Checking; Scoring for Part B:

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Forms Completion; Part C: Coding and Memory Scoring; After Postal Test 473E Has Been
Completed

Part 3: Practice Tests and Quizzes.pg. 112


Answer Sheets

Part A: Address Checking.pg. 115

Part B: Forms Completionpg. 123


Identifying Information for a Specific Field

Part C: Coding and Memory.pg. 137


The Coding Section; Memory Section; Word Association

Part 4 The Interview Processpg. 156


Making a Positive First Impression; Proper Personal Hygiene; Preparing for the Interview;
Possible Interview Questions; Your Resume; Your Best Selling Points; Telephone Interview Tips
What to Do After the Interview; Post-Interview Tips

Final Thoughts.pg. 167


Final Tips for Success

Appendix USPS Hotline Numbers..pg. 170

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Postal Exam Success: 2015 Edition

Introduction: Postal Exam Success

Neither snow nor rain nor heat nor gloom of night stays these couriers
from the swift completion of their appointed rounds. -- The Postal Carriers
Credo

Welcome to Postal Exam Success: 2015 Edition. Here you find the most
complete and comprehensive source of everything you need to obtain a
high-paying job as an employee of the US Postal Service. By the time you
are finished with this guide, you will have all the information, tips, exercise
and insider secrets you need to pass the Postal Worker Exam 473E and
get hired at the post office.

The current exam which replaces the previous version, Test 473 is now
done completely online. The reason for the change was to streamline the
process of weeding through candidates and zeroing in on the most
qualified. This guide will give you the tools you need to pass this exam with
flying colors.

Anybody can apply to work at the post office, and you are welcome to apply
for any position in the postal service from any state. Once you are ready to
begin the application process, you will go to the USPS website and begin
creating your eCareer profile. Once this has been completed, the
information you provide will be saved into a template that will then be used

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to automatically fill in your personal information anytime you apply for a job
with the post office.

This guide is a collaboration of many various experts who have more than
100 years of combined postal service experience. The insider information,
preparatory exercises and practice exams and quizzes you will find in
Postal Exam Success: 2015 Edition are designed to give you a leg up in
the application process so that you can pass Test 473E with flying colors
and move to the top of the list for prospective candidates.

But preparing you for the exam is only one of the objectives of this guide.
You also will learn:

How to find the right job for you within the USPS
How to create your eProfile on the USPS website
The best interview strategies for impressing the hiring manager
Detailed insights about Test 473E that will give you the upper hand

Working for the USPS

Before going through the process of preparing for and taking the postal
service exam, take a moment to consider why you would want to work for
the post office in the first place.

Despite what many people think, working for the postal service is one of the
most rewarding and fulfilling jobs you can have. First, theres the money.

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Most post office jobs start at $38,000/year. Thats a great starting salary for
a job that doesnt require a college degree. Plus, postal employees receive
regularly scheduled cost-of-living pay raises so they can earn the salary
they need to provide their family with a stable, healthy lifestyle. Most postal
employees earn more than enough to buy their own homes, take nice
vacations, purchase cars and other big ticket items, and even provide
their children with the education and other opportunities they need to get
ahead in life.

Second, theres the job security. Unlike most other industries, employees of
the postal service never have to worry about downsizing or having to take a
pay cut. As long as you perform up to the job standards, you can
essentially keep your job for as long as you like. Then, you can retire with
the financial security youve earned.

Then there are the benefits. The USPS offers exceptional health insurance,
paid vacations, paid training, overtime pay, excellent retirement benefits
and many other desirable benefits. Plus, many employees get to work
outside in the fresh air and sunshine and get plenty of exercise. Being a
postal delivery person consistently ranks as one of the healthiest jobs in
America.

The only obstacle between you and a bright future as a postal employee is
that there are a lot of other people who are also aware of this outstanding
opportunity. Like you, they are also seeking a lucrative postal job. So in
order to move to the front of the hiring line, you need to give yourself every

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possible advantage. And thats where Postal Exam Success: 2015 comes
into play.

Here you will find all the information you need to not only prepare for and
pass Exam 473E, but learn how to scan the USPSs online job boards and
find the ideal postal service job for you. You will learn how to begin the
process by filling out your eProfile, tips on how to optimize email
correspondence with hiring managers, how to breeze through your oral
testing, and how to successfully impress interviewers during the face-to-
face portion of the hiring process. By following the steps laid out for you in
this guide, you will have an enormous advantage over other candidates
and can significantly improve your chances of getting the position you want.

Preparing for Your Future

When I was a child, I spoke and thought and reasoned as a child. But
when I grew up, I put away childish things. 1 Corinthians 13:11

Working as a postal employee is not just a job. It can be a rich and


rewarding career that can provide you and your family with the future
youve always imagined for yourself. Postal Exam Success: 2015 Edition
provides you with the tools you need to find, apply for and get the postal job
you want so that you can build a happy and comfortable life for you and
your loved ones.

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Here you will find full-length practice tests -- as well as quizzes and
practical advice you can use throughout the hiring process to strengthen
yourself and significantly improve your chances of getting hired.

Test 473E has two parts. The first is the Personal Characteristics and
Experience exam. This determines whether or not you have the right
personality and temperament to work as a postal employee. You take this
test online and it can be filled out from the comfort of your own home via
your personal computer, laptop or mobile device.

Passing the Personal Characteristics and Experience test is a prerequisite


for continuing on with the rest of the application process. If you fail to pass,
you cannot continue. But dont worry. We will provide you with all the
information you need to receive your highest possible score on this exam.

The second part of Test 473E tests your abilities in a number of significant
areas:

Address Checking
Forms Completion
Coding and Memory

This portion of the test must be taken at an official testing site. Its not an
easy test, but by the time you have worked your way through the exercises,
quizzes and practice exams included in this guide, you can go into the
testing room with the confidence that you are fully and completely

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prepared. Throughout the preparation process, we will use plain English


and present the information you need to know in a clear and easily
understood manner. You will receive plenty of exercises you can take that
will get you comfortable with the types of problems you will have to solve
on the actual exam.

As you work your way through these preparatory materials, its helpful to
time yourself to learn how long each question and each section takes you
to get through. Thats important because on the actual test there is a time
limit on each section. So not only will you need to know the correct
answers, but you also will need to provide these answers quickly. But you
still dont need to worry because in this guide we are going to provide you
with all the knowledge and tools you need to familiarize yourself with the
type of questions you will be asked and how to answer them quickly and
accurately. Youre going to be more than prepared and will have a huge
lead over the other applicants.

Later, you will even learn easy, helpful ways to memorize information. This
is a useful skill for postal workers, who constantly have to remember
addresses, zip codes and other essential information.

You are about to embark on the first step of a long and prosperous process
of securing a permanent position with the postal service. While we would
with you good luck, with the information you are about to receive in Postal
Exam Success; 2015 Edition, luck wont have anything to do with it. By the
time you have completed working your way through this guide, you will be

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completely prepared to ace Test 473E and waltz through every other
element of the hiring process.

Are you ready to join the


ranks of Americas valued,
highly paid postal workers?
Do you want to join the team
that keeps our nation running
smoothly through the delivery
of our personal, education, literary and business mail? Are you ready to
start building a brighter future for yourself and your family?

Yes? Then lets get started!

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Part I: The Post Office as a Career Choice

Just how big is the US Postal Service? Would you believe the biggest in
the world? Its true! The USPS handles more than 40% of all mail and
thats not just the mail in the US, thats 40% of all the mail in the world. That
makes it by far the biggest mail carrier on Earth. The next closest is Japan,
which handles only about 6% of the worlds mail.

The USPS is also one of the oldest postal delivery systems in the world.
The first postal carriers worked with the Continental Army during the
American Revolution in the 18th Century. Mail carriers carried important
messages to the troops fighting on the front lines.

This courier system was made official until 1775, when Benjamin Franklin
was named our nations first Postmaster General. Franklin -- who played a
key role in the development of our government and, consequently, our
national identity was already well-known as a diplomat, scientist, inventor
and statement when he took on the challenge of organizing the first
organized mail system.

From those humble beginnings, the postal service has grown to more than
half a million people who perform a wide variety of jobs, from sorting and
delivering the mail to protecting the integrity and security of the postal
service. The postal service is one of only a handful of official federal entities
that is specifically authorized by the United States Constitution.

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Although the first mail carriers delivered their posts on horseback, today the
USPS has the largest fleet of civilian vehicles in the US. The USPS
currently is the 29th largest company in the world and has an annual budget
that equals 1% of the entire US economy.

In some ways, the US Postal Service has helped the United States grow
and prosper by making it possible for people to easily communicate with
each other even before the creation of telegraphs, telephones and smart
phones. From the revolutionary soldiers to the earliest settlers in the
Western territories, the postal service provided a means to keep in contact
with families and loved ones throughout the continental US. Early postal
employees faced plenty of obstacles including famine, drought, plaque
and hostile attacks by native residents but still provided a steady, reliable
service to every corner of our nation.

Today, the entire postal delivery system uses high tech devices and
advanced software and hardware to streamline delivery of mail as quickly
and efficiently as possible anywhere in the US.

The Postal Service and Economic Prosperity

The postal service was one of the first original infrastructure projects
created by the Founding Fathers. Since then, it has enabled the US to
transform from a fledgling democracy shrugging off the cloak of oppression
to the largest, most powerful and most influential nation on Earth. The mail
system set the stage for commerce and industry to take off in the US.

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Today, businesses and individuals use the mail to communicate, promote


products and services, and deliver goods to every corner of the country.

For more than 200 years, the postal service also helps families keep in
touch with each other, regardless of where they live. And any service man
or woman serving overseas can tell you about the joy they experience
receiving a letter or package from home. You may even have in your
possession cherished letters, postcards or greeting cards from family,
friends and other loved ones scattered across the country that you save as
keepsakes.

The Size and Scope of the Postal Service Today

While most people take the postal service for granted after all, it has been
steadily and dependably delivering mail to our doorsteps without fail for as
long as anybody can remember the ability to send and receive letters and
packages is an important part of our everyday lives. Despite technological
advances that allow us to text or instant message anybody wherever they
are, or even future advancements, the simple ability to drop a letter in the
mailbox and know that it will be delivered to a close friend or family
member in a far off, distant state is as much a part of our future as it is a
part of our past.

Besides owning the biggest civilian fleet of vehicles on the planet, the
postal service also owns more than $1 billion worth of high tech equipment.
The USPS has always been the global leader in developing technologies in

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sorting and delivery machines. All of the worlds nations look to the US as
an example of the best delivery practices. And because the USPS is
legally obligated to provide postal services for every American, regardless
of where they are, its employees work hard to maintain the most stringent
uniform standards while at the same time keeping prices as low as
possible.

Postal Humor

The post office is aware of its reputation and most postal employees have
heard at least some jokes about the USPS (They may have even told a few
themselves!):

The other day at the Post Office I gave the clerk a word of thanks She
dropped it.

One good thing about the postal service: Its more than 200 years old and
yet its never been hindered by progress.

Did you hear about the new postage stamp that commemorates mans
best friend, the dog? Its the first stamp in history that can lick itself.

What would happen if the USPS merged with Dominos? You would get
pizza delivered five days late!

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Despite the incessant kidding, the postal service provides Americans with a
reliable, dependable mail delivery system. And postal employees pride
themselves on their professionalism, commitment and integrity.

But Seriously, Why Would You Want to Work at the Post Office?

For many generations, a job at the post office has been thought of as a
steady, stable job that is practically recession-proof. No matter how bad or
good the economy is doing, theres always been a need for the mail to be
delivered accurately and on time. As a result, postal employees have long
enjoyed higher than average wages and better benefits than their
counterparts in other industries.

In fact, in 2006 the US Congress passed the Postal Accountability and


Enhancement Act which authorizes $5.5 bill per year to be paid to postal
employees. This money is earmarked for pre-funding retirement health care
costs for every postal employee for the next 75 years, something that few,
if any, other industries can boast. Thanks to this law, USPS workers can
rely on a stable, annual income that increases each year. And once they
retire, they can be assured that their retirement benefits will be there
waiting for them.

A Proud Tradition, A Colorful History

The first letter carriers had to fend off everything from snakes and bears to
Indian attacks. They faced sleepless nights and worrisome journeys. Yet

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somehow they always found a way to get the mail through to its
destination. And these early successes helped build the USPS into one of
the most admired and copied national delivery networks in the world.

By 1869, the postal service had become so successful that there were
more than 27,000 local post office scattered across every state. When
President Andrew Jackson commissioned the construction of the
transcontinental railroads, mail delivery became even faster and more
efficient. Soon steamboats, stage coaches, trains and horse riders joined
the ranks to deliver the mail to ever corner of the rapidly growing country.

The first postage stamp was sold on July 1, 1847, a the post office in
Manhattan. It costs five cents and could be used on any letter that weighed
less than one ounce and it assured delivery to any destination with 300
miles. For longer distances, patrons were required to purchase a ten cent
stamp.

Within a few short years, stamp collecting became a popular hobby, and it
remains so today. There currently are more than 25 million stamp collectors
in the US alone, and many more than that worldwide. Some stamps have
been known to sell for millions of dollars. In fact, only existing copy of the
Treskilling Yellow which was printed in Sweden in 1855 and was the
result of a printing error recently sold for $2.3 million!

The history of the United States and her postal service have been closely
intertwined since the beginning. Despite all the jokes and ribbing, postal

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employees through the ages the ages have earned a reputation as hard
workers who are dedicated to the reliability of the United States Postal
Service.

And theres no end in sight. The future of the USPS looks strong. And for
those people fortunate enough to be a part of it, economic prosperity and
job security has never been better.

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Jobs at the Postal Service

Given its enormous size and the fact that serves every state in the US,
there are always job opportunities at the US Postal Service. But because
most people know about these high-paying and stable jobs with great
benefits, there also are always a large pool of applicants.

In order to qualify for USPS jobs, applicants must be a minimum of 18


years old at the time the job starts. A high school diploma or valid GED also
is required, but no college or advanced degrees are necessary. All
applicants also must be US citizens or permanent resident aliens. Plus, the
must also be able to speak English and demonstrate basic competency
and fluency in the language. The language requirement is addressed via
Test 473E, as well as other written exams and face-to-face interviews with
hiring managers.

Because most jobs within the postal service require strong physical and
mental abilities, candidates should be in sound physical and mental health.
On the job, workers often lift mail bins or packages that can weigh 50
pounds or more. Applicants must also pass a drug screen to ensure that
they are drug-free.

On the employment application, you will be required to provide your


employment history for the previous 10 years, although you are not
required to report any jobs you may have held when you were younger
than 16 years old. You also will be required to undergo an initial criminal

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background check, although a more thorough criminal background check


will be performed if you are selected for a USPS job.

People who have served in the US military are required to complete a


submit Form DD-214, the Certificate of Release and Discharge from Active
Duty. Male applicants between the ages of 18 and 26 years old are
required to register with the selective service system prior to applying for a
postal service job.

Available Positions

One of the benefits of applying at an organization as large as the USPS is


that there usually are a lot of different types of full-time and part-time jobs
available. The most common jobs and the jobs that require you to pass
Test 473E are the following:

City Mail Carrier


Rural Mail Carrier
Mail Processing Clerk
Mail Handler
Sales, Service and Distribution Associate

In addition to offering permanent positions, during the holidays and other


busy times of the year, the post office also will hire temporary employees.
These jobs can last anywhere from a few weeks to up to three months or
more. Also known as casual positions at the post office, these temporary

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jobs dont require you to take and pass Test 473E. But they do offer you a
good introduction to the postal service if you are considering a career there.

Now lets turn our attention to what each of these permanent positions
entails.

City Carriers

City Mail Carrier is the most common type of job at the postal service.
Although its called City Mail Carrier, the position includes mail carriers who
work in suburban areas as well.

In order to be hired as a City Mail Carrier, candidates must take and pass
the 473-C postal exam. Most carriers serve residential areas where mail is
delivered once per day from Monday through Saturday. In some cases,
commercial mail carriers who deliver mail and packages to businesses are
required to deliver mail twice per day. Most city carriers make their rounds
on food and are required to walk door to door. Others use a mail carrier
vehicle. Driving routes require additional testing to assess driving skills.
These jobs also require a valid drivers license and a safe driving record.
Drivers also must have at least two years driving experience and a history
of being a safe driver.

In some instances, mail carriers are required to collect payments for cash
on delivery packages, also known as COD packages. Receipts are then
issued to the customer. Receipts also are issued for registered mail,

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insured mail and certified mail, so knowing how to properly fill out and
record receipts and other forms is critical to this position.

The job of City Mail Carrier is physically demanding, regardless of whether


mail is being delivered on foot or in a vehicle. Carriers must be able to lift
heavy mailbags and unload container weight up to 70 pounds. City carriers
often are required to walk or stand for many hours per day and must work
in all weather conditions.

Mail Processing Clerk

Mail processing clerks typically work within the post office building itself.
They operate all of the mail processing equipment, including barcode
sorters, optical readers and scanners, automated processing equipment
and more. The position requires the manual soring of packages and letters,
as well as organizing, bundling and transferring mail from one area to
another. In some cases, mail processing clerks also load bins of mail into
trucks for delivery off-site.

The job of mail processing clerk can be physically demanding. Workers are
required to bend, reach, stoop, lift and carry bundles, packages and bins of
mail. Although it can often be physical work, one of the advantages of
being a mail processing clerk is that most, if not all, of the work is done
indoors, so you dont have to work outside in bad weather conditions.

Mail Handler

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Mail handlers work in warehouses moving packages, bins and containers


either manually or with a forklift, power jack or other materials handling
equipment. Knowledge of how to operate a forklift safely is essential.

The job of mail handler is physically demanding. Workers are required to


bend, reach, lift and carry heavy loads throughout the workday. The job
requires candidates to have the ability to lift 70 pounds. Like mail
processing clerks, mail handlers typically spend most of their time working
indoors, so they dont have to worry about bad weather conditions.

Sales, Service and Distribution Associate

Sales, service and distribution associates spend most of their time working
directly with customers in direct sales and customer support. While it is not
necessarily a physically demanding job and the duties are performed
indoors at the post office itself, the position requires the ability to work
comfortably with the general public and spending time on the phone each
day.

Other Postal Service Positions

There many other postal service jobs available, some of which require
applicants to take and past Test 473E. The two most common jobs are:

Rural Carrier Associate

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Data Conversion Operator

Rural Carrier Associate

Rural carrier associates deliver mail and packages to customer in rural


areas using a mail truck. One of the unique requirements of this job is to
have a thorough understanding of the geographic area in which you will be
working because many customers can live in remote areas where there
arent even street signs to direct you.

The rural carrier associate job requires a lot of time behind the wheel of
your vehicle each day. A valid drivers license and a good driving record
are essential. Rural carrier associates also are required to load their
deliveries onto their trucks each morning and may be required to lift bins
and bundles weighing up to 70 pounds.

Although many of the deliveries can be made directly from your postal
service vehicle, in some instances you will be required to exit your vehicle
and make the deliveries on foot.

Data Conversion Operator

Data conversion operators use data processing equipment, namely


computers, to prepare mail for delivery. They must read handwritten
addresses and type these addresses and other necessary information into
a computer so that a bar code can be created that can be read by a

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barcode scanner. The primary job requirements for data conversion


operator are good typing and data entry skills. Candidates who can type
quickly and accurately have the advantage over other applicants.

The data conversion operator position requires applicants to take and pass
a specialized test, the 710 Postal Exam, also known as the Clerical Abilities
Test. The purpose of this exam is to test your typing speed and accuracy.

Other Postal Service Jobs

There are many, many other jobs available at the postal service. Thats not
surprising given the fact that the USPS has about 700,000 employees.
While the most common jobs already have been described, some of the
other positions include:

Supervisors
Postal inspectors
Motor vehicle maintenance
Building maintenance
Transitionals
Postmasters

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What You Can Expect to Earn

The postal service has a reputation for paying an above average wage and
benefits to its workers. Most new employees are paid by the hour at a wage
that ranges between $15 and $20 for entry-level positions. Overtime is paid
time and a half, which means one and half times the regular hourly rate
after either eight hours in a single shift or after 40 hours in a week.
Premium pay is paid tow workers who work night shifts or on Sundays.

Benefits include health insurance as well as a 401(K) savings program,


annual paid vacations, and a generous retirement package.

Postal Service Health Insurance

Like many private sector employers today, the postal service offers its
employees a wide variety of health insurance options for them to choose
from. These include HMOs, traditional health insurance plans and others
for which USPS qualify, all of which are offered through the Federal Health
Benefits Program. While the majority of the cost of health insurance is paid
by the postal service, the portion that is paid by the employee will offset the
employees taxable income.

Retirement and disability programs are two of the biggest benefits provided
by the postal service. Through a federally-backed program, workers receive
a defined benefit annuity program that guarantees a specific income level

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throughout retirement. This retirement benefit is far higher than the average
retirement benefit.

Life Insurance

All postal employees are covered by a basic life insurance plan that is paid
by the postal service. Additional insurance options that can be purchased
by the employee also are available. All benefits and coverage are
administered by the Federal Employees Group Life (FEGL) program.

Thrift Savings Plan (TSP)

The Thrift Savings Plan (TSP) is similar to a 401(K) and is offered by the
USPS. Under this program, the postal service will match employee
contributions dollar-for-dollar up to a certain amount each year. This is a
tax-deferred retirement savings plan, so the money contributed into the
plan by the employee is pre-tax, meaning it is removed from gross pay so
that you dont have to pay income taxes on it.

Flexible Spending Account (FSA)

Another pre-tax plan offered by the USPS to qualified employees is the


Flexible Spending Account (FSA). This money is taken out of the
employees gross pay (pre-tax) and placed into an account that the
employee can use to pay for qualifying health care or child care expenses
without penalty.

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For example, if you know you are going to need to pay for day care for your
child at a certain rate each week, you can use this program to divert that
money into an FSA account so you can pay that expense with pre-tax
dollars.

Paid Annual Vacations and Sick Pay

During the first three years of employment, qualified postal service


employees are entitled to up to 13 days of paid vacation and 13 additional
days of paid sick days during a single calendar year. After you have been
employed at the postal service for more than three years, the total number
of vacation and sick days increase to 20 days per year each. And after 15
years employment, this number increases to 26 days each per year.

Observed Holidays

The postal service currently observes 10 official holiday days per year.
Employees are entitled to take these 10 days off with pay each year:

New Years Day


Martin Luther King Jr. Birthday
Washingtons Birthday
Memorial Day
Independence Day

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Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

Accidents and Injuries

The USPS is committed to reducing the number of accidents and injuries


involving its employees. Thats why it has increased the number of facility
inspections and instituted numerous measures designed to prevent injuries,
especially those caused by repetitive motions.

The postal service also has developed a Biohazard Detection System


(BDS) and ventilations system to better prepare and respond to
biochemical terrorism. The USPS remains vigilant in protecting its workers
and ensuring that they have a safe and health work environment.

Annual Pay Raises

Most postal service positions are classified according to job categories,


grades and steps. The grade and step of a particular job will determine the
annual pay raise. Cost of living raises or COLA, for Cost of Living
Adjustments are paid on an annual basis independently of the grade or
step of an individual job and are based on the National Consumer Index for
urban wage earners and clerical workers.

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The USPS provides multiple pay systems, most of which are associated
with specific collective bargaining agreements negotiated with unions
representing its workers. Pay scales for the biggest union the National
Postal Mail Handlers Union and Administrative Management are listed
below.

According to the 2006 National COLA Agreement, mail handlers will


receive ten guaranteed raises based on the National Consumer Price Index
for Wage Earners and Clerical Workers (CPI-W). In 2008, mail handlers
received a $0.71/hour COLA pay increase, which was the largest increase
in the history of collective bargaining. Keep in mind that there also are night
differential pay rates for each level and category.

So How Much Do Postal Workers Make?

It depends, but the average median salaried wage for postal workers is
between $31,156 and $58,508 per year. The average hourly wage is
$14.93 to $26.08 per hour.

According the US Bureau of Labor Statistics, the USPS currently has more
than 25,000 postmasters who essentially serve as the general manager for
each individual post office. Salaries for postmasters are higher than those
of regular workers. They average about $63,200/year or $30.20/hour.

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Postmaster pay also depends on the state, city and size of the individual
post office. Postmasters in the top 25% earn $76,750/year or more, while
those in the top 10% earn $84,890 or more.

Differences between States

Pennsylvania has more postmasters a total of 1,500 -- than any other


state. Their average salary is $62,140. New York is second, with 1,374
postmasters earning an average of $68,250/year. Texas is third, with 1,250
postmasters earning an average of $64,900/year.

The state where postmasters earn the most is Florida, which pays an
average of $77,290 to its 400 postmasters.

Differences between Regions

Even within the same state, there can be some disparity in postmaster pay
from region to region. For example, Pennsylvania, the state with the
highest number of postmasters, pays an average of $64,970 to the 295
postal supervisors who work in the Pittsburgh area. But in the Philadelphia
area, which has 173 postmasters, the average annual salary is $71,900.

In St. Louis, whose metropolitan area spans between both Illinois and
Missouri, there are 170 postmasters who are paid an average annual
salary of $65,890. Compare that to the best-paying metropolitan area Los
Angeles where 80 postmasters earn an average of $98,450/year.

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2013 Pay Tables for Full-Time Regular Employees

Now e are going to look at some of the most recent pay scale tables for
both full-time and part-time postal employees. These pay rates change
each year due to the COLA increases that all postal workers receive
annually.

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Here is the pay rate table for part-time USPS hourly employees:

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Here is a pay rate table for USPS executive and administrative employees
who are paid an annual salary:

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Here is a pay table for USPS Part-Time Flexible Basic Hourly Employees:

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Using Postal Exam Success to Get Hired

The 473E Postal Exam is the assessment tool USPS hiring managers use
to determine if you have what it takes to succeed as a postal service
employee. Unlike a high school English test or history final, its not the sort
of test you can cram for the night before and expect to get a passing grade.
Instead, to successfully pass the test, you should plan on spending a few
weeks or even several weeks studying the material presented in the
remaining sections of this guide.

The best way to learn the information you will need to know to pass Test
473E is to develop strong, consistent study habits. The goal of Postal Exam
Success is to make you very familiar with the types of questions you will
find on the test so that you can easily answer them when you take the
actual exam.

Like college-level math, history or language courses, the best approach is


to make a genuine commitment to study and review the material each day.
That way, when its time for you to actually take Test 473E, you will know
the information inside and out and be completely confident of your ability to
pass the test. Postal Exam Success provides all the essential information
you will need to excel at this test, as well as during the face-to-face
interview process. Weve designed this guide to be fast-paced yet
thorough, so that its easy to read and understand yet highly useful in
helping you retain the information. Be prepared to discover a wealth of

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helpful information, many different practice exams, useful interviewing tips


and techniques, and much, much more.

How to Develop Good Study Habits

The best way to study for Test 473E is to set aside some time each day
and commit to review and preparation. Once you get accustomed to
designating a specific time each day for your test preparation, its easier to
remain vigilant. Select a comfortable place that is free from everyday
distractions. This can be a quiet corner in your home or at a nearby library
or gourmet coffee shop. Find a place where you can get the quality study
time you will need to succeed at passing this exam.

Keep in mind that there literally thousands of other people taking the same
exam as you each year, so the competition for high-paying postal service
jobs is stiff. But you can jump to the front of the line by making your study
time a priority in your life, at least for the next several weeks. Once you
have found a comfortable, quiet place where you can study each day, you
are ready to begin your preparations.

We recommend that you read a single chapter per day and take notes as
you move through the material and keeping a list of the most important
information. Before finishing your study session for the day, review your
notes and test yourself on what youve learned before moving on to the
next section. The next day, review the notes from the previous day before
moving on to the next chapter. By going over the material in this way, you

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can build on your knowledge with each succeeding day, so by the time you
have completed this guide, you will be confident in your understanding of
the information you will need to know for the exam.

The benefit of this approach is that if you are uncertain about a particular
subject or arent confident that you have mastered the material, you can
simply go back to the previous section or sections and review the areas
where you feel weakest before moving on. There are plenty of test
questions and quizzes to help you master each section.

If you would like, have a family member or friend assist you asking you the
sample test questions over and over again until you can easily answer
them correctly. This will give you the supreme confidence you need to do
better on the actual exam than any of the other people competing for the
same jobs.

Personal Characteristics and Experience Inventory Exam

The first hurdle you will need to clear before you even get to Test 473E
is the Personal Characteristics and Experience Inventory Exam. This isnt
your typical question-and-answer test. Instead, the purpose of this exam is
to see if you have the right personality and character to work in the postal
service.

While this isnt a traditional pass or fail test, if you provide the wrong
answers, it can essentially disqualify you from the application process. In

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Postal Exam Success, however, we will show and tell you the right
answers so that instead of a hurdle, this test will simply be another
milestone on your pathway to successfully obtaining a high-paying postal
service job.

Learn How to Interview Successfully

Passing Test 473E is only half the battle to winning a high-paying postal
service job. You also will need to impress the hiring manager who conducts
your face-to-face interview. But dont worry. Were going to provide you
with the exact detailed information you will need to breeze through the
interview process, including such vital information as how to dress, the
importance of body language and how to make eye contact effectively.

From the moment you first shake hands with the hiring manager to the time
your interview is completed, you will be comfortable with every aspect of
the interview process and be ready to wow them with your answers and
demeanor.

From the first chapter to the end, you will find Postal Exam Success the
helpful, innovative guide to successfully obtaining a high-paying postal
service job. We use plain English and a common sense approach to help
you learn the information in a way that anybody can understand. Even if
you havent always been the ideal student, you will find Postal Exam
Success a helpful, useful learning tool that teaches you everything you
need to know.

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For example, in this guide you will find specific examples of Test 473E and
numerous mock-up tests so you can measure your retention and
understanding of the material. The purpose of this guide is to provide you
with a thorough resources that is easy to understand and comprehensive in
its scope. You will be taught each topic one at a time, then given the
opportunity to practice what you have learned so that you can master the
material completely. That way, you can work at your own pace and never
fall behind.

The Comprehensive Study Guide

Many people struggle at school because the material is presented and then
the instructor moves on to something else. If you fall behind, its easy to get
lost. But thats never a problem with Postal Exam Success because you
can learn at your own pace so you can get the most out of each section.

Here you will find a comprehensive overview of Test 473E, an analysis of


each of its different elements, and a ton of how-to that can help making
learning and studying easier. Its written in a way that anybody can grasp
the information, regardless of their age, experience or education level. You
will find the information is presented in a common-sense manner so that
you can ready it straight through if you prefer, or go back and review each
section at your own convenience. Postal Exam Success gives you a broad
overview of the average postal workers responsibilities, but also clear and
specific explanations of detailed features.

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Motivation is the Key to Success

Lets be clear: Getting a high-paying job with the postal service isnt easy. If
it were, everybody would be working there! But the key to your successfully
passing Test 473E, impressing the hiring manager during your face-to-face
interview, and successfully clearing all the other hurdles that stand between
you and your postal service job is to remain motivated at all times.

Keep reminding yourself of why you want to join the ranks of highly paid
postal workers. Think about the fun vacations you will be able to treat you
and your family to (with pay), as well as the excellent health insurance,
retirement benefits and other perks you will be entitled to.

When you have a secure and reliable postal service job, you can start
saving for the house you want or put money away for your childrens
college education. You can treat your spouse to a new car or nice clothes.
When you have a respectable job, you will be an upstanding member of
your community who earns the respect and admiration of your neighbors.
Your future and that of your family be brighter and more secure. Plus,
regardless of what happens to the nations economy, you dont have to
worry because your job will be safe.

Write down a few of the reasons why you want to obtain a highly-paid
postal service job and post them around your study area or in your home to
remind you of what you are working toward. This will help keep you

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motivated and will sustain your enthusiasm as you prepare for your exciting
new future.

All of our dreams can come true if we have the courage to pursue them.
Walt Disney

Success is walking from failure to failure with no loss of enthusiasm.


Winston Churchill

Just when the caterpillar thought the world was ending, he turned into a
butterfly. English Proverb

I have not failed. Ive just found 10,000 ways that wont work. Thomas
Edison

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Setting Up Your eCareer Profile

The first step to getting a job with the postal service is creating your
eCareer Profile. This is done online and can be entered from your home
computer, laptop or tablet. If you dont own any of these devices, you can
use any Internet access device to fill out this form, such as one owned by a
family member or friend or at your local public library.

It generally takes about 25 minutes to fill out this online form, but the online
session ends after 30 minutes, so you should make sure you are
completely prepared before you begin. Its an important first step, so make
sure you give yourself plenty of time to get it right. Sloppiness or
carelessness on this form will tell hiring managers that you may not be the
best candidate for a postal service job.

You will need to set up your eCareer Profile on the postal service website
before you are able to search for and apply for specific available jobs. The
profile actually helps guide you toward job openings that might interest you
and for which you might be qualified.

Start by going to the USPS website. Heres a link that you can follow:

http://about.usps.com/careers/welcome.htm/

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Under the section on the home page entitled, Search Jobs & Apply
Online, click on the line that reads Start your eCareer Profile.

One thing to keep in mind: When you get to Step 3, you will be prompted to
create an account name and password, which you will use to access the
system for the rest of the application process. Your user name must be a
minimum of six characters long, and your password must be at least 8
hcaracters long, plus have at least one uppercase character and one
number. An example would be UncleSam7. Once you select your user

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name and password, write them down somewhere so you dont forget
them.

If, for some reason, you cant complete eCareer Profile within the
designated 30-minute time frame, you can use your account name and
password to log into the system later so you can complete your profile.

Throughout the eCareer Profile creation process, as well as the rest of the
application process, you will need to make use of a tool known as a drop
down box. While these are commonly found on online forms, if you havent
used one before its important to understand how they work. In order to see
a complete list of your answer choices on a drop down box, you simply
click on the upside down triangle located on the right hand side of the box.
A list will then be populated, or dropped, with the answer selections that
you can choose from.

Note: Both the printing and the boxes on the USPS website are very small.
You can use the sizing tools on the device you are using to increase the
size of the page in order to see it better if you would like.

Here is what the Registration and Login page will look like:

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Fill out each box with the appropriate information: Your first and last name,
the user name and password you choose, and your email address. For
security purposes, your password and email address will need to be
inputted twice.

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Personal Information

After creating your account, the next step will be providing your personal
information, such as your name, home address, phone number and email
address. Be careful when keying in this information because this is what
the USPS hiring managers will use when contacting you later. If you move
to a different address or get a new phone number during the application
process, make sure you return to the website and update your personal
information so that the postal service can find you.

Here is what the Personal Information page looks like:

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dd

Work Experience

When you have completed entering your personal information, click on the
yellow box at the bottom left marked Next Page. This will take you to the

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page where you can enter your employment history. Note that if you fail to
completely input all of the personal information, the website will not allow
you to continue to the next section until you do. Required sections that
have not been completed or dont use the required format (ie. Phone
numbers must be listed as 800-555-1212) will be highlighted and you must
fill them in completely and correctly before being allowed to continue to
subsequent pages.

Information that you previously have inputted on Registration and Login


page such as your name will be auto-filled into the form on the existing
page and on subsequent pages.

Once you arrive on the Work History page, you initially will be asked five
yes or no questions. After you complete the first of these, you will be
prompted to enter your work history for the past seven years, starting with
your current job. You may include volunteer work if you choose.

Remember that the application page will expire after 30 minutes. Make
sure you have all the necessary information about previous employment
names, addresses, phone numbers, supervisors, etc. with you before you
begin so you dont have to waste time searching for it while the clock is
running.

Click on the Add button to enter the information for your current employer
then keep moving on working backwards until you have seven years worth
of employment history.

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Once you have entered your work history, you must answer the remaining
four questions. These include whether you have ever been fired from a job
in the past and whether you have ever quite a job after being notified that
you would be fired. If you answer yes to either of these questions, a box
will open in which you are required to write an explanation.

Be sure to include all the information requested for each employer. This
includes a job description and a reason for leaving. All dates must be
entered using the MM/DD/YYYY format. For example, to indicate a start
date of January 1, 2005, you would enter 01/01/2005.

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Important: Once you complete each employer, you must click on the Save
button at the bottom of the screen. Also, click on the yellow Add button to
add a new employer, following the same procedure as before. Repeat this
process as many times as necessary until your complete work history for
the past seven years has been entered. If there are periods where you
werent employed, you will need to include these as well, along with an
explanation as to why you werent working.

If you want to make changes or think of something new later, you can
always return to previous screens by clicking on the Back button located
at the bottom of the screen. Just make sure you save the information
before navigating back to a previous page. Otherwise, you might have to
enter it all into the website again from the beginning. Going back is a
convenient way of reviewing what you have inputted or editing the
information later.

Education/Training

After the work experience section has been fully completed, click on the
yellow box that says Next Page at the bottom of the screen. This will take
you to the Education/Training page where you can fill in information about
where you went to school, what you studied, and what sort of training
programs you have completed. Be as thorough as possible while
answering these questions. Drop down boxes simplify the process of
adding your city, state, education type, level, field, and so on.

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After each entry, make sure you click on the Save button at the bottom of
the screen. Repeat this process as often as you need to until you have
completely inputted your education and training.

General Eligibility

When you have completed the Education/Training page, clicking the Next
button will take you to the General Eligibility page. Here you will answer a
series of yes or no questions to determine if you are eligible for
employment at the USPS. These include questions such as whether or not
your are currently a US citizen and whether you currently have relatives
working at the post office.

Question 4B is only for men born after December 31, 1959. It asks if you
have already registered for the Selective Service System. If so, enter your
Selective Service number. If you dont know this number, you can go to this
website to get it:

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www.ss.gov/

Click on Check a Registration, input your personal information and follow


the instructions to recover your Selective Service number. You probably will
want to write this number down and save it in a safe place for future
reference.

Veterans Preference

Once you have completed General Eligibility page, clicking on the Next
button will take you to the Veterans Preference page. US military
veterans are given preference for employment with the postal service, and
disabled veterans and veterans who have been awarded the Purple Heart
get an even bigger advantage.

Here you will answer a series of yes or no questions regarding your military
service, such as whether you served in the Armed Forces, which branch
you served in, and the conditions of your discharge. If you received a
discharge that was anything but honorable, you will be required to provide
the details.

If you are a veteran, you will receive an additional five points to your overall
score as long as you receive a passing grade on the postal exam. In order
to claim this five-point preference, you need to submit a copy of your form
DD-214, the Certificate of Release or Discharge from Active Duty.

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At the bottom of the screen, locate a blue box with two tabs in the top left
corner. One is labeled Terms of Service and other is marked Supporting
Docs. When you click on Terms of Service, you can input your data from
your form DD-214. Clicking on Supporting Docs allows you to upload a
digital copy of your DD-214 form directly to your applications.

If you are a US military veteran and you dont have or cant locate your DD-
214 form, you can get yours by going to this website:

www.archives.gov/veterans/military-service-records/dd-214.html/

If you are a disabled US military veteran or if you have been awarded the
Purple Heart, you are eligible for an additional 10 points to your overall
score on the postal exam, as long as you have received a passing grade.
This ten-point bonus also can be claimed by an unmarried widow of certain
deceased veterans or to the mothers of veterans who were killed while on
active duty or who are now permanently and totally disabled.

Note: The applications of veterans and others with the 10-point preference
are placed on the top of the USPS hiring list in order of their scores. Their
applications are placed ahead of all other eligible candidates.

The same blue box with the two tabs be found, with one indicating Terms
of Service and the other marked Supporting Docs. When you click on
Supporting Docs, you will be taken directly to a screen where you can

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click on Form SF-15, Application for 10-Point Veteran Preference link.


Complete this form and submit it and upload electronic copies of the
supporting documentation in order to claim your 10-point preference.

Attachments

The page that is labeled Attachments can be completed later, once you
have identified the actual position that you would like to apply for. This is
the page to which you will upload various related documents that may be
required for specific jobs.

Assessments

This page is for applicants who have taken a USPS entrance examination
prior to filling out the online application and have an active eligible exam
score. If this is the case in your situation, you would already have received
an Applicant Eligibility Notice that contained an Exam History Code that
can be entered on this page.

Review and Release

One of the last steps asks you if you would like to release or lock the
eCareer Profile you have just created. You should not release your profile
until you are ready for it to be viewed by USPS hiring managers. If you are
still working on your profile or would like to fine-tune it later before it is

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permanently released, you can Lock your profile. Then, only you and
certain other people can view it, excluding the hiring managers.

Candidate Overview

Once you have made it through all of these screens, you will arrive at the
Candidate Overview section. This is where you can review your eCareer
Profile for accuracy and readability, correct any errors and make any
tweaks that you would like before releasing it. Its a good idea to print out a
hard copy of your eCareer Profile so that you will always have access to it
in your records, even if you dont have Internet access.

Once you are happy with the final version of your eCareer Profile, you can
click the Complete box and official submit your profile for review.

Searching for Jobs

Once you have completed your eCareer Profile, you can begin searching
for job openings with the postal service. Note: The USPS website uses
pop-ups, so if you have a pop-up blocker on your computer, it needs to be
disabled. Also, JavaScript should be enabled.

To start reviewing available jobs, log onto the USPS website using the
username and password you created earlier. Click on the tab on the home
page that says Search our latest job openings.

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The postal service is located in every town, city and county in every state in
the country. So its a good idea to narrow your search down by geographic
area by conducting a job search by locations. Set the location where you
live or where you may be moving to and leave all the other fields blank so
that you can get the biggest amount of postal jobs in your area listed on
your search parameters.

Once you have selected your desired location, click on Start and the
current available jobs in your area will be listed 30 results at a time. If you
want to start over or search in another location, you can click on the
Reset button and begin a new search.

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Read the job descriptions carefully so that you can determine if you are
qualified for a particular job. If you fail to meet the minimum job
requirements for a particular job, its unlikely that your application will even
be considered.

Once you find a job you might be interested in and you meet the minimum
job requirements, click on the Apply button to begin the application
process. If you have released your eCareer Profile, a window will appear
asking if you would like to use your current profile information. If so, click on
the Continue button to be directed to your existing profile. This is a good
time to review or edit your profile if you would like. Check the contact
information, work experience, education, general eligibility, and veterans
preference pages. You also can upload any required documents to this
page when prompted.

Cover Letter

Once you are happy with your eCareer Profile, click on the box marked
Cover Letter. A window will pop up with a blank space where you can
type a brief cover letter. While a cover letter is not mandatory, its a good
idea for applicants to take advantage of this opportunity to introduce
themselves and briefly state why they are interested in working for the
postal service.

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Your cover letter should be brief and to the point. Talk about what makes
you unique and what you can contribute to the operation. This is your
chance to capture the attention of hiring managers, many of whom read
through dozens, if not hundreds, of applications and cover letters every
day. Finish your cover letter by stating how excited you are to work for the
post office or something else that indicates that you are really motivated to
do get the job.

Sample Cover Letter

If you arent used to writing simple yet effective cover letters, heres a
template you can use. Simply copy and paste this letter, make the
appropriate changes to personalize it for you, and submit it along with your
application:

Dear Sir, Madam or Hiring Manager: (If you know who your application will
be read by, use their name. Just make sure that you spell it correctly!)

I found your job listing in our local newspaper and applying for the job of
mail carrier at the Beverly Branch post office on Maple Street.

I have more than ten years experience in retail sales and can provide
excellent references. My previous supervisors will verify that I was a model
employee who consistently arrived early, worked hard and was the first to
volunteer to work late or extra hours. I have a high school diploma and am
pursuing college-level business courses online. I am extremely dependable

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and work easily with others. I bring many other skills and a lot of
experience to the table and I hope that you will consider me for the mail
carrier position.

I look forward to proving to you that I can be a valuable asset to the Beverly
Branch Post Office. Thank you for your time and consideration.

Sincerely,

John Smith
JohnMSmith@gmail.com
800-555-1212

Attachments

When you are ready to proceed, click on the box marked Attachments at
the bottom of the page and upload any documents or file that may be
required for a particular job opening. The attachments you include will
depend on the type of job with the postal service that you are applying for.

Summary of Accomplishments and References

When all the necessary documents have been attached, click on the yellow
box marked Summary of Accomplishments and References. It can be
found at the bottom of the page. This is where you can describe your
unique qualifications for the particular job you are applying for. For

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example, if you have any specialized training that relates to the position,
you can include it here. You also may attach a resume, if you would like.

When you are ready to proceed, click on References. In this section, you
can include the names and contact information for up to three people who
are familiar with your character and work ethic. These can be either
personal references or professional ones, such as former supervisors or
employers. While you arent required to list three references, its a good
idea because it shows the hiring manager that you have people who can
vouch for you.

Two important things to remember: Make sure that the person you list as a
reference will give you a positive reference. Second, make sure that you let
the people you list know that you are listing them as references so that they
can be prepared for when the postal service hiring manager contacts them.

You want to include the references name, title and phone number. Once
you are through with each person, click Add to add the next reference.
When you have entered all three references, click on the Save button at
the bottom of the screen.

Driving History

Most postal service jobs require at least some amount of driving, so its
important that you complete this section carefully. First, you will be asked
four yes or no questions about your driving record. Answer honestly

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because if you dont and your dishonesty is discovered later, it could


disqualify you for a job or cost you your employment should you be hired.

If you have been found guilty or pleaded guilty to a moving violation in the
past five years, you must answer Yes to the third question. If so, click on
the Driving Violations tab and then on the Add button to be taken to a
page where you can answer questions about your specific violation. When
you are finished, click on the Save button.

The fourth question asks you if you have been in a traffic accident during
the previous five years. Again, honesty is the best policy. Police accident
reports are a matter of public record, so if you try to hide an accident, its
highly likely you will be caught.

If you have been in an accident, click on the Accidents tab then on the
Add button to be directed to a page where you will answer questions
about your specific accident. Once you are through filling this out, click
Save.

Authorization and Release

In order for your application for employment to be considered, you must


consent to a preliminary background check. In this section, you will be
asked whether you consent to allow the postal service to collect certain
information about you from other agencies.

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The first three questions relate to your criminal history. Enter all the
relevant information about any criminal charges that have ever been filed
against you, both those you were found guilty and those that were
dismissed.

Note: Before requesting a background check on your criminal history, the


postal service will send you an email asking for your consent. Sign and
FAX the consent form back as quickly as possible. They also may request
your state drivers license identification number and your Social Security
number. Be sure to reply promptly to this email.

The next three tabs are marked Other Names, Previous Addresses, and
Additional Information. Just as in the Driving History section, you should
click on each tab then the Add button, provide the appropriate
information, then hit the Save button.

On the Other Names tab, you can list any other names you may have
used in the past, such as your maiden name, a previous married name, or
a name you had legally changed. Once you have listed all your previous
names, click on the Save button.

On the Previous Addresses button, you need to list every address you
have lived at for the past five years, along with how long you lived there.

Equal Employment Opportunity (EEO) and Disability

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When you click on the box marked EEO and Disability, you will be
directed to a page where you can read the Privacy Act Statement and the
Sex, Race and Ethnicity Statement. One you have reviewed these
documents you will be asked to answer four questions at the bottom of the
page.

How you answer these questions will have no impact on the USPSs
decision to hire you or not. They are simply there for research purposes.

Send Application

When you have completed all the required pages, click on the box marked
Send Application which can be found at the bottom of the page. A
question will pop up regarding your Exam Eligibility Code. Remember, this
was discussed in a previous section. If you have already taken the exam
and have a cod, you can type the code in where indicated.

Before you officially submit your applications, you have one last chance to
make any changes. This document is called Candidate Overview. This is
a PDF document that brings together into one place all the information you
have entered in each section. The purpose of the Overview is to allow you
to review your eCareer Profile and make any changes you would like to
make. Changes cannot be made on the Overview. Instead, you need to
return to the appropriate page, make the pages, then save them.

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When you are happy with your overall profile, click once more on the Send
Application button. Your application will then be electronically sent to the
USPS for review.

While you were filling out the application, if there was any important
information that you missed, you will receive a message indicated that
more information is needed. Most sections of the application will not allow
you to move on to the next section until the current section is complete.
Once you have supplied the missing information, you can resubmit your
applications.

If you have submitted your application correctly and it is complete, you will
receive a message that reads, Your Application was Submitted Correctly.
You also will receive an Acknowledgement of Application email that
verifies receipt of your application by the USPS. Keep this for your records.

If you do not receive the receipt email, first check your Spam folder.
Sometimes USPS emails end up there. If so, mark the box Not Spam so
that any future emails from the USPS go directly to your Inbox.

If the email isnt in your Spam folder, you can check back with the USPS or
resubmit your application. If you have saved everything, it will all remain on
file so you wont have to start over. You can apply for as many positions
with the postal service as you would like using the same online application
system. However, an application for each position must be completed and
submitted before starting to work on the next one.

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Finding a Job at the Post Office

Job listings with the postal service can be found in many different places,
including online job boards and classified ads in your local newspaper.
Depending on how many positions need to be filled, you may even see ads
for postal service jobs broadcast on your radio or TV, or promote by
community groups, organizations, on bulletin boards and other public
places, and with your state employment office.

A word of caution: While the USPS advertises for workers in many different
locations, it never charges money for its job listings. If somebody wants you
to pay a fee to get job listings with the postal service, you should find
another resource. You should never have to pay to find out about USPS
jobs.

A good place to start is the postal services official website. Simply go to


the home page, click on the Jobs & Apply Online link and get your job
search started. You can look for jobs within geographic areas you define.
Or, if youve already found a job listing elsewhere, you can enter the
announcement number to be taken directly to that job listing.

If you find a job that interests you, you can apply online right away. First,
you will be asked if you already have taken Postal Exam 473. You also will
be given the option to take that test during the application process.

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Before you are allowed to take the exam, you will be asked about 15
questions. These are based on your experiences and opinions and are very
similar to the questions you answered during the Personal Characteristics
and Experience Inventory section. How you answer wont affect your ability
to be hired by the postal service, but they can indicate that you may not be
suited to a particular job within the organization.

Make a habit of checking the bulletin board at your local post office for the
most recent job openings. Most postal districts also have USPS Job
Hotlines you can call to listen to automated listings about current and
upcoming tests, as well as available jobs. These recordings can tell you
where and when to apply for various positions, as well as which jobs are
available. If you are serious about working for the postal service, show
initiative by consistently searching for the right USPS job for you so that
you can find the best match in the right location.

The following is a list of every postal district in the United States. To make it
easier for you to find the postal district where you live, they are listed in
alphabetical order.

These listings include contact information and job information hotline


numbers, where applicable. Postal districts usually encompass several
cities, but each usually has a central office within the biggest city in that
district. Search through these listings to find the postal district nearest you
so you can begin your job search.

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Allegheny Area
The Allegheny area includes Delaware, southern New Jersey, Ohio, and
Pennsylvania.

South Jersey Customer Service District


Bellmawr, NJ
Job Information Line: 856-933-4262

Akron Customer Service District


Akron, OH
Job Information Line: 330-996-9530

Cincinnati Customer Service District


Cincinnati, OH
Job Information Line: 513-684-5449

Cleveland Customer Service District


Cleveland, OH
Job Information Line: 216-443-4210

Columbus Customer Service District


Columbus, OH
Job Information Line: 614-469-4356

Erie Customer Service District


Erie, PA

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Job Information Line: 800-868-6835

Harrisburg Customer Service District


Harrisburg, PA
Job Information Line: 717-257-2191

Philadelphia Customer Service District


Philadelphia, PA
Job Information Line: 215-895-8830

Pittsburgh Customer Service District


Pittsburgh, PA
Job Information Line: 412-359-7516

Great Lakes Area


The Great Lakes area includes Indiana, Illinois, and Michigan.

Central Illinois Customer Service District


Bedford Park, IL
Job Information Line: 708-563-7496

North IL Customer Service District


Carol Stream, IL
Job Information Line: 630-260-5200

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Chicago Customer Service District


Chicago, IL
Personnel Office: 312-983-8522

Greater Indiana Customer Service District


Indianapolis, IN
Job Information Line: 317-870-8500

Detroit Customer Service District


Detroit MI
Job Information Line: 313-226-8490

Greater MI Customer Service District


Grand Rapids, MI
Personnel Office: 616-776-1426

Royal Oak Customer Service District


Royal Oak, MI
Job Information Line: 248-457-7431

Mid-Atlantic Area
The Mid-Atlantic Area Includes Maryland, Kentucky, North and South
Carolina, Virginia Washington, DC and West Virginia.

Kentuckiana Customer Service District

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Louisville, KY
Job Information Line: 502-454-1625

Baltimore Customer Service District


Baltimore, MD
Job Information Line: 410-347-4320

Mid-Carolinas Customer Service District


Charlotte, NC
Job Information Line: 704-393-4490

Greensboro Customer Service District


Greensboro, NC
Job Information Line: 866-839-7826

Columbia Customer Service District


Casey, SC
Job Information Line: 803-926-6400

Northern Virginia Customer Service District


Merrifield, VA
Job Information Line: 703-698-6561

Richmond Customer Service District


Richmond, VA
Job Information Line: 804-775-6290

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Capital Customer Service District


Washington, DC
Job Information Line: 301-324-5837

Appalachian Customer Service District


Charleston, WV
Job Information Line: 304-561-1256

Midwest Area
The Midwest Area includes Kansas, Iowa, Missouri, Minnesota,
Nebraska, North and South Dakota, and Wisconsin.

Hawkeye Customer Service District


Des Moines, IA
Job Information Line: 515-251-2061

Minneapolis Customer Service District


St. Paul, MN
Job Information Line: 877-293-3364

Mid-America Customer Service District


Kansas City, MO
Job Information Line: 816-374-9346

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Gateway Customer Service District


St. Louis, MO
Job Information Line: 314-436-3855

Central Plains Customer Service District


Omaha, NE
Job Information Line: 402-348-2523

Dakotas Customer Service District


Sioux Falls, SD
Job Information Line: 888-725-7854

Milwaukee Customer Service District


Milwaukee, WI
Job Information Line: 414-287-1835

New York Metro Area


The New York Metro area includes Long Island, Northern and Central
New Jersey, New York City, and Westchester County. It also includes
Puerto Rico.

Central New Jersey Customer Service District


Edison, NJ
Job Information Line: 732-819-4334

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Northern NJ Customer Service District


Newark, NJ
Job Information Line: 866-665-3562

Triboro Customer Service District


Flushing, NY
Job Information Line: 718-529-7000

Long Island Customer Service District


Hauppauge, NY
Job Information Line: 631-582-7530

New York City Customer Service District


New York, NY
Job Information Line: 212-330-3633

Westchester Customer Service District


White Plains, NY
Job Information Line: 914-697-5400

Caribbean Customer Service District


San Juan, Puerto Rico
Personnel Office: 787-767-3351

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Northeast Area
The Northeast area includes Connecticut, Maine, Massachusetts, New
Hampshire, Rhode Island, upstate New York, and Vermont.

Connecticut Customer Service District


Hartford, CT
Job Information Line: 860-524-6120

Maine Customer Service District


Portland, Maine
Job Information Line: 207-828-8520

Boston Customer Service District


Boston, MA
Job Information Line: 617-654-5569

Middlesex Central Customer Service District


North Reading, MA
Job Information Line: 978-664-7665

Springfield Customer Service District


Springfield, MA
Job Information Line: 800-275-8777

New Hampshire Customer Service District


Manchester, NH

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Job Information Line: 603-644-4065

Albany Customer Service District


Albany, NY
Job Information Line: 518-452-2445

Western New York Customer Service District


Buffalo, NY
Job Information Line: 716-846-2478

Providence Customer Service District


Providence, Rhode Island
Personnel Office: 800-275-8777

Pacific Area
The Pacific area includes California and Hawaii.

Los Angeles Customer Service District


Los Angeles, CA
Job Information Line: 323-586-1351

Oakland Customer Service District


Oakland, CA
Job Information Line: 510-251-3040

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San Diego Customer Service District


San Diego, CA
Job Information Line: 858-674-0577

San Francisco Customer Service District


San Francisco, CA
Job Information Line: 415-550-5534

San Jose Customer Service District


San Jose, CA
Job Information Line: 408-437-6986

Santa Ana Customer Service District


Santa Ana, CA
Job Information Line: 626-855-6339

Van Nuys Customer Service District


Santa Clarita, CA
Job Information Line: 661-775-7014

Sacramento Customer Service District


West Sacramento, CA
Job Information Line: 916-373-8448

Honolulu Customer Service District


Honolulu, Hawaii

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Job Information Line: 800-275-8777

Southeast Area
The Southeast area includes Alabama, Florida, Georgia, Mississippi, and
Tennessee.

Alabama Customer Service District


Birmingham, AL
Job Information Line: 205-521-0214

North Florida Customer Service District


Jacksonville, FL
Job Information Line: 904-359-2737

Central FL Customer Service District


Mid-Florida, FL
Job Information Line: 407-444-2029

South FL Customer Service District


Pembroke Pines, FL
Job Information Line: 305-470-0412

Suncoast Customer Service District


Tampa, FL
Job Information Line: 813-877-0381

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Atlanta Customer Service District


Atlanta, GA
Job Information Line: 770-717-3470

South Georgia Customer Service District


Macon, GA
Job Information Line: 478-752-8465

Mississippi Customer Service District


Jackson, MS
Job Information Line: 601-351-7099

Tennessee Customer Service District


Nashville, TN
Job Information Line: 615-885-9190

Southwest Area
The Southwest area includes Arkansas, Louisiana, Oklahoma, and
Texas.

Arkansas Customer Service District


Little Rock, AR
Job Information Line: 501-945-6665

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New Orleans Customer Service District


New Orleans, LA
Job Information Line: 888-421-4887

Oklahoma Customer Service District


Oklahoma City, OK
Job Information Line: 800-275-8777

Dallas Customer Service District


Coppell, TX
Job Information Line: 214-760-4531

Fort Worth Customer Service District


Fort Worth, TX
Job Information Line: 817-317-3366

Houston Customer Service District


Houston, TX
Job Information Line: 713-226-3872

San Antonio Customer Service District


San Antonio, TX
Personnel Office: 210-368-8400

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Western Area
The Western area includes Alaska, Arizona, Colorado, Montana, New
Mexico, Nevada, Oregon, Utah, Washington, and Wyoming.

Anchorage Customer Service District


Anchorage, AK
Job Information Line: 907-564-2964

Phoenix Customer Service District


Phoenix, AZ
Job Information Line: 602-223-3624

Denver Customer Service District


Denver, CO
Job Information Line: 877-482-3238

Billings Customer Service District


Billings, MT
Job Information Line 406-657-5763

Albuquerque Customer Service District


Albuquerque, NM
Job Information Line: 505-346-8780

Las Vegas Customer Service District


Las Vegas, NV

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Job Information Line: 702-361-9564

Portland Customer Service District


Portland, OR
Job Information Line: 503-294-2270

Salt Lake City Customer Service District


Salt Lake City, Utah
Job Information Line: 801-974-2209

Seattle Customer Service District


Seattle, WA
Job Information Line: 206-442-6240

Spokane Customer Service District


Spokane, WA
Job Information Line: 509-626-6896

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Part 2: The Civil Service Exam

So far you have applied for a job with the postal service and probably have
already received your Acknowledgement of Application email. In it, you
will find an explanation of what happens next. Usually, what is required is
both a proctored and non-proctored assessment to move forward.

In your email, you will find your Candidate Identification Number. This is
very important because you will need it to track the progress of your
application from this point forward. At the very least, write this number
down on a sheet of paper and keep it somewhere safe, such as in a file
cabinet or desk drawer. You might also consider copying and pasting it into
an email and sending it to yourself so you can store it electronically.

Whether you prefer a digital file or an actual one, its a good idea from this
point forward to create a place where you can store all of the important
documents, letters, emails and other files that you will accumulate during
the postal service application process.

In addition to your Candidate Identification Number, the acknowledgement


email you received from the postal service also will include an explanation
of how to set up your assessment account. If the position you have applied
with the postal service requires you to take Test 473E, you should also be
receiving a second email from the postal service entitled, United States
Postal Service Assessment Invitation. In this email, you will find the link

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you need to take the online and non-proctored or unsupervised


portion of your assessment.

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The USPS Assessment Process

The Personal Characteristics and Experiences section of Test 473, also


known as Part D, is taken online. This is the initial step of the USPS
assessment process. It will take you about 90 minutes to complete this test.
More information about what to expect will be explained shortly.

Once you successfully complete and submit Part D of Test 473, the postal
service will send you another email that includes information about how to
sign up and take the monitored (proctored or supervised) portion of the
assessment: Namely, Parts A, B and C. This test is normally administered
at a local or regional testing center.

Its important that you read this email carefully and follow the instructions
exactly so you are guaranteed a spot during the proctored portion of the
test. From the time you receive this email, you will only have a limited
amount of time to complete the entire assessment process. How long this
will be depends on the type of job that you applied for. Usually, for any job
that requires you to pass Test 473E, you will need to finish the entire
process within two weeks, or 14 days.

In this email, you also will receive information about you can get your
Assessment Information Package from the postal service. The information
in this package is important, but everything you need to pass both the non-
proctored and proctored portions of the assessment is already in your
hands right now with this guide.

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When you schedule your proctored exam is up to you, as long as it is within


the window of opportunity provided by the postal services application
process. Where you take the test depends on the zip code of your home
address. If you ned to visit a testing center someplace different from where
you live for some reason, there is a link provided for that on the email.

Click on Schedule Assessment and scroll down to the bottom of the


scheduling page where you will find a box where you can input a zip code
that is in the area where you want to take the proctored assessment.

The email you receive also will give you directions on how to cancel or
reschedule your exam. Its important to note that if you need to do this, it
must be done at least 24 hours before your scheduled assessment time.
Also, make sure the new time you reschedule for your assessment is within
the allotted time frame.

Once our assessment is scheduled, the postal service will send you
another email to confirm the time and date of your assessment. This email
also will include specific information about what you are and arent allowed
to bring with you to the exam.

For all postal service exams, candidates must provide a valid state or
government-issued identification card. This must be presented to the
proctor of the exam when you arrive at the local testing center. If you dont
currently have a drivers license, a state ID, a military identification card, a

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passport or other official documentation, you must get one before your
scheduled assessment date. And dont forget to bring it with you or you will
be turned away and wont be able to take the test.

While the sample tests you will find in this guide may or may not be in the
exact format as the official test you will take at the assessment center, they
are very similar and provide you with the skills and information you need to
successfully pas Postal Test 473E.

Terms to Know

A proctored exam means that there will be somebody from the postal
service there while you take the exam to make sure that you dont cheat.
You will need to travel to a local testing center and take the exam during a
pre-arranged time. Before you are allowed to take the test, you will need to
provide proof of identification and sign in to verify that you were there on
the time and date scheduled for your exam.

A non-proctored exam means that there wont be any supervision while you
take the exam so you can take it anywhere you like, such as in your home,
at school, in the library or at work.

Usually, you will be required to create an account with the postal service
first, then complete the non-proctored assessment before you can schedule
your proctored exam. Once you have successfully completed the non-
proctored portion of the assessment, you will make arrangements to go to a

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local testing center at the time and date you scheduled. Thats when you
will take the proctored portion of the exam, either on a computer or using
paper booklets and answer sheets.

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How to Sail Through the Test

Tests are an unavoidable part of life. From the time you are in grammar
school, through high school, college and even into the working world, most
people are required to take tests of one sort or another pretty much their
entire lives.

Different kinds of tests require different preparation strategies. For


example, an essay test require a different type of studying than a multiple
choice exam. Good study habits and note taking are also an important part
of getting a good grade on any test. By following the test taking strategies
we are about to present you can ace USPS Test 473E.

Test Taking Secret Number 1 Dont Procrastinate

Some people have a natural defense mechanisms that prevents them from
dealing with any problem until the absolute last minute. This approach
wont work with the postal service exam. A much better plan is to start
preparing as early as possible.

In the weeks leading up to your exam, set aside some time every day to
prepare and study. If you can, get a friend or family member to help you
with the material by drilling you on the sample questions and other study
material for each section before moving on to the next one.

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If practical, the time you set aside for studying should be as early as
possible during your day. Thats when your brain is most active and least
tired, so your retention will be higher. If you wait until the end of the day to
study, you already will be worn out and it will be difficult to remember
everything you will need to pass the test. Earlier in the day, your mind is
rested and fresh, so the information can be read and absorbed more easily.
Your body will also be stronger and more aware.

Test Taking Secret Number 2 Dont Panic

Except for that one smarty-pants kid in every class, nobody really likes
taking tests. Just the idea of sitting down and taking a test is enough to
freak out most people, probably as a result of all those pop quizzes your
teachers loved to spring on you in high school.

The more nervous you are, the more stress you will under and the worse
your brain will perform. Being upset, frightened or worried shifts your brain
into panic mode. You cant do your best if you are panicking.

Part of the preparation for the Postal Exam is to learn how to relax. Training
your mind to be calm will increase your chances of doing well on the test.
There are many different ways for you to calm your mind, including:

Drinking caffeine free tea, chamomile teas or other soothing


beverages

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Using activities such as yoga, Pilates or other forms of exercise to


remove stress from your body and mind

Learning deep breathing exercise. Providing your brain with


adequate oxygen is one of the best ways of keeping your mind clear
and sharp. When you are taking the test, dont forget to breathe!

Visualization exercises. These are used by elite athletes and others


to visualize success. When you want to do something well, close
your eyes and imagine yourself succeeding at it. Visualize yourself
calmly taking and passing the postal exam and being rewarded with
a high-paying postal service job.

Use affirmations to create a positive mind frame. Your brain can be


trained to be either positive or negative. When you set aside time
every day to verbally state affirmative statements about your abilities,
you can train your mind to think positive thoughts that push out
negativity, anxiety, fears and low self-esteem. Examples of
affirmations include:

1. I WILL do well on these tests


2. I have a sharp mind and a great memory
3. I deserve to be happy and health
4. Im a confident person with essential life skills. People like me.
5. I deserve success in my life.
6. My memory is fantastic

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7. I always excel on tests.


8. I love taking tests
9. I am good at memorization.
10. I can do this! I am a winner!

Test Taking Secret Number 3 Having Supreme Confidence

The best way to be prepared for Postal Service Test 473E is to know the
material in and out ahead of time. When you are confident in your abilities
to answer the question, you wont have to deal with the stress, anxiety or
fear regarding the exam itself. Instead, you can walk into the local testing
center with supreme confidence and a positive mental attitude, knowing
that you have put in the work and know the material.

When you work hard to succeed at something, it gives you an advantage


over everybody else. Think about some other things you are already good
at. For example, you may be a good dancer. If so, how do you feel when
you head out onto a crowded dance floor? Are you nervous and self-
conscious? No, you are confident and read to have fun. If you are good at
singing, you probably arent self-conscious about your voice. Instead, you
may not be able to wait for the next opportunity for you to show off your
velvet pipes.

Taking the postal exam follows the same premise. By learning the material
in and out using this guide, you dont have to be afraid or anxious because
you already know that you are going to do well and pass the test.

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Test Taking Secret Number 4 Lets Get Physical

The mind and body are linked, both physically and emotionally. When you
are feeling strong and healthy, your mind is clear and sharp. If you feel
physically weak or sick, your mind cant perform optimally.

Preparing for the postal exam should include physical as well as mental
preparation. This is important for both the non-proctored portion of the
assessment which you take on you own and for the supervised test.

As testing time approaches, make sure you get plenty of rest. Improve your
diet so that you are eating more wholesome, nutritious foods. Drink plenty
of water. Make sure you avoid spicy foods during the days leading up to the
exam because these can compromise your health and make you sick.
Because you may be under stress when taking the test, you want to do
anything you can to avoid making your stomach even more upset.

Its a good idea to bring a bottle of water with you to the testing center so
that you can stay hydrated throughout the testing process.

When taking the Personal Characteristics assessment (Part D), find


somewhere that you wont be disturbed for at least 90 minutes. Try to get
rid of any distractions, such as noisy TVs or radios. Make sure you have
water nearby so you can stay hydrated. Get comfortable in front of your
computer, adding an extra cushion or pillow if you would like. Turn off all

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smart phones, tablets, pagers and anything else that will distract you. Let
all of your friends know that you dont want to be disturbed for the time it
takes for your to complete the non-proctored portion of the assessment
process.

As you move through the material, try to stay focused on the section you
are working on. Dont read ahead or think too much about what comes
next. Instead, read each question carefully and respond as honestly as you
can. Dont try to outwit the test or second-guess yourself . While you will
have the opportunity go back over the questions and make sure you have
answered them all, usually your first instincts are your best and most
accurate. Second-guessing yourself will only undermine your confidence.

In the next chapter, we will review the exact types of questions you will be
asked during all parts of the test. Keep in mind that you will need to pass
the non-proctored Part D of Test 473E the Personal Characteristics and
Experiences assessment --- before you can continue with the application
process. While there are no right or wrong answers on this test, it is
designed to determine if you have the personality to succeed in the job for
which you have applied.

Final Thoughts

The key to success in test taking and in most walks of life, for that matter
is to have confidence in yourself and your abilities. Even if you were
terrible at taking tests in high school, dont let that bother you. Instead, let

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that reside in the past and look forward to a brighter future. Use
affirmations to retrain your mind that you actually enjoy taking tests and
that you are very good at it. You have what it takes to succeed! You can do
this!

In the next chapter, we will take a look at some typical questions you can
expect to see. This will increase your confidence a lot because you will
know what to expect and how to be prepared.

Its worth noting once more that the sample tests presented in this book
may or may not use the same format as the actual test you will be taking at
the testing center. But this guide will give you the knowledge and
experience you need to ace the test, so it wont even matter.

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Preparation for Test 473: Part D Inventory of Personal


Characteristics

Because postal service jobs are so desirable, there usually are many
different people applying for the same job opening. Test 473, Part D:
Inventory of Personal Characteristics is a tool hiring managers use to
determine the experiences and character traits of each applicant in order to
identify those who are most likely to succeed in the position.

This test is primarily a personality test that measures various aspects of the
applicants character, including:

Life Experience Attitude


Characteristics Behavior in Different
Personality Circumstances
Work Ethic Demeanor

Lots of companies today use these types of tests to measure how people
might behave once they are on the job. Giant corporations like the postal
service seek workers who have positive attitudes and who are most likely
to succeed. The USPS wants workers who are hard-working and honest,
who are team players, and who are responsible and goal-oriented.

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How you answer the questions on Part D will help the USPS hiring
manager get an idea of what type of person you are. While there are no
right and wrong answers at least not in the traditional sense its
important that you make a good first impression so that you can continue
through to the next section of the application process. You dont want to
give the impression that you are the type of person who would likely be late
for work frequently, that you dont work well with others, or that you are
dishonest.

How the USPS scores this test is a secret. But you can at least familiarize
yourself with the types of questions you will face when you take this exam
on your own. Remember, you have to pass Part D of the assessment
process in order to continue on to Sections A,B and C.

During the 90-minute, self-administered exam, you will be asked to answer


236 questions. They are broken up into two sections:

1. Personal Characteristics (160 questions)

2. Experience (70 questions)

Test 473E Part D -- Sample Questions

Generally, the Part D exam has three types of questions. The first are
known as the Agree/Disagree questions. In these questions, you will be
asked to choose from four possible answers. Usually, these will be:

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A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree

Choose your answer carefully and try to be as honest as possible. Often,


the same question will be asked in a number of different ways on the same
test, so if you try to fool the test or over-think your answer, it could affect
your final results.

Sample questions you might find include:

I enjoy working alone on projects

A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree

I like to finish one job before starting on the next one

A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree

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I frequently have trouble getting along with other employees

A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree

Its important that other people understand my point of view.

A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree

Its sometimes difficult for me to finish my work on time

A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree

Choose the answer that best describes how much you either agree or
disagree with each statement. Keep in mind that your first gut reaction is
usually the most accurate. Try not to overthink the questions or tell the test
what you think it wants to hear. Not only will it take you too long to make it

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through the test, but your answers wont give an accurate impression of the
type of person you really are.

Frequency Questions

Another type of question you probably will find on Part D is known as


frequency questions. This asks you how often you do or dont do certain
things. Most of the questions will offer these choices:

A. Very Often
B. Often
C. Sometimes
D. Never

Here is an example of a frequency question:

I get mad if I have to work overtime.

A. Very Often
B. Often
C. Sometimes
D. Never

You may notice that the same question is asked again and again with small
changes or phrased differently. For example, the sample frequency
question listed above might appear later this way:

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Working overtime complicates my daily schedule

A. Very Often
B. Often
C. Sometimes
D. Never

Its important that you be honest, but also consistent, when answer the
questions in this assessment. When you are inconsistent, it could raise a
red flag to the test administrator that you are being dishonest or trying to
manipulate the test to fit your wants.

Here are additional sample frequency questions you might find:

I keep repeating the same mistakes

A. Very Often
B. Often
C. Sometimes
D. Never

I usually think about the consequences of my actions before acting

A. Very Often
B. Often

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C. Sometimes
D. Never

I consistently put the needs of other people first.

A. Very Often
B. Often
C. Sometimes
D. Never

I get easily distracted and have trouble staying focused on my work

A. Very Often
B. Often
C. Sometimes
D. Never

Multiple Choice Questions

The third type of question you will find on Part D relates to your previous
work experience. These questions give you several different answers and
ask you to choose the best one that describes your own personal
experience on the jobs you have worked.

Here are some sample multiple choice questions you might see during this
section of the test:

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What types of tasks to you like best?

A. Repetitive tasks
B. Tasks that let me sit or stand for long periods
C. Jobs that involve making decisions
D. I would not enjoy any of the jobs listed in A,B or C
E. Unsure

How would you describe the type of supervisor you would like to work for?

A. Someone who is always around


B. Someone who gives you a lot of freedom to do your job
C. Someone who isnt that strict about the rules
D. Someone who likes to socialize with their employees
E. Unsure

What kind of work environment do you like best?

A. Very quiet with no distractions


B. Very noisy with lots going on all the time
C. A combination of busy and quiet
D. I dont care as long as it is the same work environment every day
E. Unsure

What types of problems do you find it easiest to solve?

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A. Simple and straightforward


B. Complicated or complex
C. I excel at solving all kinds of problems
D. Problems where I can work with a team to come up with the solution
E. Unsure

Do you plan on continuing your education in the future?

A. Yes, if I can find the time and the money


B. Absolutely, because education is a priority for me
C. Possibly. It depends on what the future holds for me
D. Not likely. Im too busy to think about school right now.
E. Unsure

Different Personality Types

Everybody is different. So everybody has a different personality. A lot of


research has been done to try and create distinct personality labels that
people can be fit into. There are many systems that can be used to
discover a persons personality type. One of of the most famous is called
the Briggs and Myers test, after its creators Katherine Briggs and her
daughter Isabel Myers. The Briggs/Myers test is based on the work of
psychologist Carl Jung.

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This particular personality test includes 16 different personality tests. While


the test was first created more than 50 years ago, it still closely resembles
modern personality science. And the Briggs/Myers test is still used by many
companies today to help identify peoples best and worst character traits.

There are a lot of places you can go online where you can take this test for
free. If you think you might have specific personality flaw that could be
exposed by the Part D exam, you might consider taking the Briggs/Myers
Test online here.

For example, if you take the test and learn that you are prone to fits of
temper or selfishness, then you could work on those areas in order to
improve moving forward. Even if you dont get a particular job, its always
worthwhile to try and improve your personality and character.

Because Test 473E- Part D is taken online, you can go through it at your
leisure. Although you will only have 90 minutes to complete this portion of
the postal exam, that should be more than enough time for you to finish
with plenty of time to go back over your answers if you wish. Take a few
brief breaks so that you can close your eyes and clear your thoughts. Relax
and try not to get anxious, upset or nervous. Remain calm and focused and
you will be fine.

Take your time and read each answer carefully. Many of the questions are
phrased in such a way that they ask about your preferences. For example,
they might use phrases like: What do you like the least or What do you

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dislike the most. Answering these questions can be tricky, so make sure
you understand exactly what is being asked before answering honestly.

Even though the 236 questions in the Part D exam may sound like a lot,
most will only take you a few moments to answer and there are no
problems to work out to slow you down.

When you have completed your test and submitted your answers, you will
receive an email from the postal service indicating whether or not you are
eligible to move forward to the next step in the assessment process. In
order to qualify to take the remaining parts of Test 473E, you must receive
an acceptable score on Part D.

Scoring for Part D: Personal Characteristics and Experience Test

There are 236 questions in Part D. While you do receive a score for Part D,
this score is not added to the scores you get on the proctored portion of
Postal Test 473E, Parts A, B and C. Your score on Part D only qualifies
you or disqualifies you from proceeding to take the proctored portion of the
exam.

How the USPS scores Part D is a closely held secret. Your best approach
is to simply be honest with your answers and to respond to the best of your
ability. It doesnt pay to answer what you think the examiner wants you to
say. Instead, your best bet is to simply answer based on your own
character and personality.

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Its worth noting again that the sample tests presented in this book may or
may not use the same format as the actual test you will be taking at the
testing center. But this guide will give you the knowledge and experience
you need to ace the test, so it wont even matter.

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Preparation for Test 473

Once you have completed Part D of the Postal Test 473 E the non-
proctored Personal Characteristics and Experience Test on your own
either at home, on a public computer at your public library, or somewhere
else, you will receive an email notification from the USPS indicating
whether or not you qualify to take the remaining portions of the exam.

Parts A, B and C of Postal Exam 473E must be taking in a supervised


environment, usually at your local posting testing facility. The person
proctoring the test will monitor the people taking the test for cheating, will
pass out and collect the tests, and will keep track of the times allotted for
each portion of the test.

Part A: Address Checking

The first part of the proctored portion of Postal Test 473E measures your
ability to accurately check addresses. It includes 60 questions and you are
given 11 minutes to complete this test.

Part A: Address Checking tests your ability to check addresses for errors.
For each question, you will be given two addresses side by side. It is up to
you to determine whether the address and the zip code are the same or not
At the end of each question, you will have four possible answers to choose
from:

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A. The address and the zip code are exactly the same
B. There is a difference in the address only
C. There is a difference in the zip code only
D. There is a difference in both the address and the zip code

Part B: Forms Completion

The second part of the proctored portion of Postal Exam 473E has to do
with Postal Service forms. Each question is designed to test your ability to
properly complete Postal Service forms, including mailing receipts, certified
mail receipts, and postage due forms.

You will be required to answer questions about five different forms. For
each of the forms, there are between five and seven questions. You will
choose from four possible answers: A, B, C and D.

For example, some of the questions will ask whether certain information
should be entered on a particular form. Others may ask you what types of
entries are correct for each particular fields found on a form. Part B: Forms
Completion consists of a total of 30 questions and you will have 15 minutes
to complete it.

Part C: Coding and Memory

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The final part of the proctored section of Postal Exam 473E has to do with
coding and memory. You will be given 72 questions in total. The first half of
Part C has 36 questions having to do with coding. You will be given six
minutes to complete this section. The second half of Part C also has 36
questions, but these have to do with memory and you will be given seven
minutes to complete this portion.

Part C: Coding and Memory is designed to test your ability to perform mail
sorting tasks. Both halves of Part C must be completed with 13 minutes or
less.

Answer Sheets

When you take the proctored portion of Postal Exam


473E, you will be provided with answer sheets that
are similar to the Scan-Tron test answer sheets you
probably used in high school. Each sheet has a
series of numbered lines. Next to each line is a
series of ovals with the letters A, B, C, D, E and F.

For each section, you also will be given a test form. For each question, you
need to fill in the corresponding oval. For example, on Question 1, if you
think A is the correct answer, you will use a Number 2 pencil to fill in the
oval marked A.

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Some people prefer to go through the test form and answer each question
on the form as they go along, then go back later and transfer their answers
to the answer sheet. If you do this, be very careful because its easy to get
confused. If you mismark the answer for one line or skip over a line by
accident, it could affect all the remaining answers on your test sheet.

Scoring for Postal Test 473E

Postal Exam 473E is scored from 0 to 100. A passing score is 70, so a


score of 70 or higher means you have passed the test. If you score below
70, you have failed the test.

Note: The postal exam does not have a total of 100 questions, so your tst
score is not the same number of questions that you answered correctly.
Each part of the test is weighted differently. The postal service uses a very
complex formula to calculate the final test score.

Each part of the test is scored separately and the scores are then
combined to give you your final test score.

Scoring for Part A: Address Checking

Your score for Part A: Address Checking is a combination of the number of


answers you got right minus one-third of a point for each answer that you
got wrong. No deduction is made for questions you leave blank or dont
answer.

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For example, lets say out of the 60 questions on Part A, you got 49 of them
right, 6 of them wrong, and you left 5 blank. Your score would be:

49 2 (or 5 X .333) = 47

Your score of 47 on Part A will then be added to the scores you received
on the other parts of the test to give you your final score.

Scoring for Part B: Forms Completion

On Part B: Forms Completion, you score is based only on the number of


questions you answered correctly. There is no penalty for answers that are
left blank or that you answered incorrectly.

There are 30 questions in Part B, so if you get them all right you will get
perfect score of 30. If you get 24 questions right, but you got 2 wrong and
left 4 blank, you would receive a score of 24. Remember, you arent
penalized for getting a question wrong or not answering it. You are only
rewarded with a point for each question you answer correctly.

Part C: Coding and Memory Scoring

The scoring for Part C: Coding and Memory is very similar to the scoring for
Part A. You get 1 point for every answer you get right and are penalized

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one-third of a point for every answer you get wrong. There is no deduction
for answers you left blank.

Part C has 72 questions, so lets assume you answered 57 or them


correctly and 9 incorrectly, and that you failed to answer 6 questions,
leaving them blank. Your score would be:

57 3 (or 9 X .333) = 54

In the next section, we will begin to provide you with Practice Exams for
Parts A, B, C and D of Postal Test 473E. These practice tests will allow you
to become familiar with the type of questions you will be asked during the
actual exam. Its a good idea to time yourself when you are taking these
practice tests so you can get used to completing each section within the
allotted time. If you own a smart phone or other mobile device, it probably
already includes a stop watch feature that you can use to time yourself on
each section of the test.

At the end of this guide, we provide links to additional practice tests so that
you can get a good idea of how long each section will take for you to
complete. Make sure you time yourself on each practice test and keep
track of both your scores and your times so you can measure your
progress.

While the practice tests included in this guide may not look exactly like the
actual Postal Test 473E, the will be similar enough so that you can

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understand the basic types of questions you can expect to find when you
take the real test.

After Postal Test 473E Has Been Completed

When you have completed Parts A, B and C of the proctored portion of


Postal Test 473E, you will be allowed to leave. This is when the waiting
game begins. Typically, it will take between two and three weeks for the
USPS to calculate the scores of all the people who took the exam. After
that period of time, you will receive a letter that indicates your score.

If your score is 70 or higher, the profile you filled out earlier will
automatically be placed on the Federal Register of the post office that
offered the exam. Test scores cannot be transferred from district to district,
so make sure you are taking the proctored portion of the test in the postal
district where you want to work.

You are allowed to take the test at multiple postal locations, if you choose.
In this way, when you pass your profile will go on multiple Federal
Registers and increase your chances of getting an interview for a postal
service job.

Once you have successfully passed all parts of Postal Test 473E, you can
begin to go to postal service job boards to find job openings that match
your skills. Make sure to save the letter that the USPS sent you with your

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test score. It includes a special code that you will be required to provide
every time you apply for a job with the postal service.

Okay, now its time to get to work. By


the time you have finished working your
way through this guide, you will be
completely familiar with all parts of
Postal Test 473E and be ready to get a
high score so you can get a great job
with the postal service!

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Part 3: Practice Tests and Quizzes

The best preparation for the proctored portion of Postal Test 473 E in
other words, Parts A, B and C is simply to keep taking practice tests until
you feel at ease with the information and the way the test is presented. This
is critical if you want to get a high score because its the only way to get a
complete understanding of the material you will find on the real test.

The practice exams included in this guide test your memory, accuracy and
ability to pay attention to detail just like the real postal exam. A passing
score is 70, but for each point you get higher than that, the better your
chances of being selected for a postal service job ahead of other
candidates.

Parts A, B and C are proctored exams, meaning they must be taken under
supervision at a postal testing center. Frequently, people taking the test
arent accustomed to test taking, so they can become nervous and anxious.
But if you have prepared yourself by going through this material thoroughly
and familiarizing yourself with exactly what you can expect to face during
the real test, you will not need to be worried.

When you arrive at the testing facility at your scheduled time and date, you
will be asked to sign in. You will then be required to show your identification
to the test monitor. Once your identity has been verified, you will be given
instructions on how to take the test. You also will be given paper booklets,
answer sheets and/or a computer or tablet.

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The test presented in this guide are not formatted exactly as the test you
will take at the testing center, but they are similar enough and the essence
of these practice tests is comparable to the actual Postal Test 473E.

At the end of this guide, you will be provided with links to additional practice
tests for Parts A, B and C. These will give you the chance to prepare eve
more for each section of the test. The more time you spend with the
materials, the more familiar they will be to you and the better you will do on
the test.

Answer Sheets

A word of warning about the answer sheets: The proctor will give you an
answer sheet along with your test booklet. This is where you will use a
pencil to mark down your answers to each question. Once you turn it in, the
form will be fed into an electronic reader which will automatically score your
test.

Working back and forth between the exam booklet and the answer sheet
can be confusing for some people. For others, it can cause eye strain.
Some test takers prefer to write their answers directly on the test booklet,
then transfer them to the answer sheet at the end. While this is perfectly
allowable, you must be careful because if you miss just one line or write
one answer on the wrong line, it could affect all the remaining answers on
your answer sheet.

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Rather than waiting until you have completed each part of the test to
transfer your answers to the answer sheet, a better plan might be to
answer 10 questions at a time, then go back and transfer those answers
before returning to the test and answering another 10 questions. This can
help avoid the situation where you are incorrectly entering the answers on
the answer sheet.

*****************************************************************************************************

ANSWER SHEET

Name__________________________________________Date________________

Instructions: Read the question, then select the correct answer by filling in one circle
beside the corresponding question number. Choose only one answer for each question.

Example:

_______________________________________________________________________

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Part A: Address Checking

In Part A, you will be given a total of 11 minutes to answer 60 questions.


With each question, you will be asked to compare two addresses and zip
codes to determine whether or not they are identical. It is important to be as
accurate as possible, while still being aware of the time limit.

Your choices will be:

A. No Errors
B. Street Address Only
C. Zip Code Only
D. Both Zip Code and Street Address

You will receive one point for each question you answer correctly. You will
lose 1/3 of a point for each question you answer incorrectly. You are not
penalized for wrong answers, so its to your advantage NOT to guess if you
arent sure.

Your score on Part A: Address Checking will be added to your scores on


the other parts of Postal Test 473E to give you your final score.

1. 2368 Waldorf Circle 2386 Waldorf Circle


Phoenix, AZ 85004 Phoenix, AZ 85004

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2. 4107 Jarrod Blvd. 4107 Jarrod Blvd.


Dallas, TX 75287 Dallas, TX 75287

3. 8813 Oak Street 8813 Oak Street


Salt Lake City, UT 84044 Salt Lake City, UT 80444

4. 9370 Foster Lane 9370 Foster Lane


Los Angeles, CA 93510 Los Angeles, CT 93510

5. 6789 Littleton Pl. 6879 Littleton Pl.


Seattle, WA 98104 Seattle, WA 98410

6. 1112 Howell St. 1112 Howell St.


Nashville, TN 37227 Nashville, TN 37727

The correct answers for Questions 1- 6 were:

1. B
2. A
3. C
4. B
5. D
6. C

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Keep in mind that you will have to answer 60 of these types of questions in
just 11 minutes, so its important to be accurate while still working as fast
as possible. Lets try another set of questions from Part A: Address
Checking:

Answer Key: A. No Errors


B. Street Address Only
C. Zip Code Only
D. Both

1. 3890 Fairlane Dr. 3980 Fairlane Dr.


Washington, DC 20505 Washington, DC 20505

2. 1610 Baltimore Dr. 1610 Baltimore Dr.


Austin, TX 78711 Austin, TX 77811

3. 5549 Hillside Ct. 5459 Hillside Ct.


Tulsa, OK 74012 Tulsa, OH 74021

4. 9716 Fountain View Dr. 9716 Fountain View Dr.


Toledo, OH 43537 Toledo, OH 43537

5. 29113 Filmore Ave. 2913 Filmore Ave.


Flagstaff, AZ 86011 Flagstaff, AZ 86011

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6. 2124A 32nd St. 2142A 32nd St.


Biloxi, MS 38821 Biloxi, MN 38812

The correct answers for Questions 1- 6 were:

1. B
2. C
3. D
4. A
5. B
6. D

Test-Taking Tip: As you can see, the questions on Part A: Address


Checking can be confusing. After going through a dozen or so of these
types of questions, your eyes can begin to strain and your mind can begin
to get flustered. If this happens to you, its helpful to close your eyes, take a
deep breath and try to relax for a moment. When you open your eyes, you
will find that your eyes are refreshed and your mild is more alert.

Lets try one more set of the type of questions you will find on Part A:
Address Checking. You probably are getting the hang of this by now:

Answer Key: A. No Errors


B. Street Address Only
C. Zip Code Only

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D. Both

1. 18777 Daisy Lane 18777 Daisy Lane


Aberdeen, ID 72310 Aberdeen, ID 73310

2. 4619 Cedar Dr. 4819 Cedar Dr.


Arvada, CO 80004 Arvada, CO 80040

3. 314 Grace St. 314 Grace St.


Glenbrook, NE 69339 Glenbrook, NB 69339

4. 27118 Cicero Ave. 2718 Cicero Ave.


Leesburg, FL 34788 Leesburg, FL 34788

5. 13 Howard Lane 13 Howard Lane


Hilo, HI 96716 Hilo, HI 97617

6. 44290 Junebug Ct. 44290 Junebug Ct.


Charleston, NC 95403 Charleston NC 95403

The correct answers for Questions 1- 6 were:

1. C
2. D
3. D

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4. B
5. D
6. A

Well, how did you score? Make sure to score yourself accurately so and
keep track of the time it took for you to answer the questions. The more you
practice, the more acquainted your eyes will be to seeing the information as
it is and the higher your comfort level will rise with the way the addresses
and zip codes are presented in each question.

Make sure you get into the habit of taking brief breaks whenever you feel
anxious or your eyes begin to get sore. The key to succeed on this or any
test is to remain relaxed and focuses. Dont allow your mind to wander and
dont let yourself get anxious.

Close your eyes, take a deep breath and keep going! You are doing great!

Here is one more set of questions similar to what you will find on Part A:
Address Checking. This time, we will give you 12 questions to answer. Set
your stopwatch so you can time yourself. Check your smart phone or
mobile device for a stopwatch if you dont have one handy.

Answer Key: A. No Errors


B. Street Address Only
C. Zip Code Only

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D. Both

1. 381 N. 84th Ave. 381 N.84th Ave.


Athens, GA 39827 Athens, GA 38827

2. 619 Trench Trail 609 Trench Trail


Agate Beach, OR 97365 Agate Beach, OR 97365

3. 49 Railroad Ct. 49 Railroad Ct.


Fairbanks, AK 99702 Fairbanks, AK 99702

4. 64038 Brian Dr. 64038 Brian Dr.


Bristol, CT 06010 Bristol, CT 06110

5. 2914 Lost Horizon Cr. 2911 Lost Horizon Cr.


Alpine, WY 83128 Alpine, WY 82138

6. 86 E.59th Ave. 68 E. 59th Ave.


New York, NY 10110 New York, NY 11010

7. 51005 Santa Ana Dr. 51005 Santa Ana Dr.


Millford SC, 29125 Millford, SC 29125

8. 214 Portsmouth Way 214 Portsmouth Way


Franklin, TN 37064 Franklin, TN 37044

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9. 1022 Anne Dr. 1022 Anne Dr.


Ashley, PA 18706 Ashley, PN 18716

10. #4 Mushroom Lane #14 Mushroom Lane


Augusta, GA 30917 Augusta, GA 30917

11. 9519 Hardaway St. 9519 Hardaway St.


Paddy Hill, NY 13615 Paddy Hull, NY 13616

12. 8851 E. Bills 8831 E. Bills


Jensen Beach, FL 34958 Jensen Beach, FL 34958

The correct answers for Questions 1- 12 were:

1. C 7. A
2. B 8. C
3. A 9. D
4. C 10. B
5. D 11. D
6. D 12. B

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Part B: Forms Completion

If theres one thing the USPS has a lot of, its forms.

There are many forms that need to be filled out, including those that are
filled out by postal employees and those that are filled out by customers
when they come to the post office.

The USPS has literally dozens of different forms, but the most common
ones are:

Form 1512 Delivery Service Notice


Form 1564A Carrier Route Book Route Instructions
Form 1621 Carrier Route Report
Form 3575 Change of Address Order
Form 3570 Notice of Attempt to Deliver Mail
Form 3582A Postage Due Bill
Form 3800 Certified Mail
Form 3811 Domestic Return Receipt
Form 3813P Insured Mail
Form 3816 COD Tag and Senders Receipt
Form 3883 Delivery Notice or Receipt
Label 200 Registered Mail

In Part B: Forms Completion of Postal Exam 473E, you will be asked to

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answer both general and specific questions regarding how to properly fil
out these forms. For example, you could be asked where the article
address goes on Form 3811 Domestic Return Receipt. The correct
answer is Blank #1. Another question might be where the customer signs
Form 3811 Domestic Return Receipt. The correct answer is Blank #A.

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Practice Exam for Part B: Forms Completion

You will have 30 minutes to answer 30 questions in Part B of Postal Test


473E. These questions involve a series of simulated Postal Service forms,
such as mailing receipts and shipping instructions. They test your ability to
correctly complete standard USPS forms. You will be asked about the
various fields the boxes and lines on these forms and about the
appropriate information that should be filled in for each field.

Test Taking Tips:

Usually, you will get five different forms on Part B

For each form, you will be asked between five and seven questions.

The forms found on Part B are not the actual USPS forms, but are
simplified versions that have been modified for this test.

The reason the postal service doesnt use real forms is to prevent test
takers from memorizing the actual forms so that they can have an unfair
advantage over other applicants. Part B tests your ability to complete forms
accurately.

The form below is similar to the kinds of forms you will find on the actual
Part B test. It is a simplified version of the real USPS form.

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Note that the form already includes various types of information. Some
entries are names, some are numbers, some are dates or check marks.
Each field is called a line or a box and is identified by a number/letter
combination such as Field 1A. All the forms found on the Part B test are
similar to this form. Questions base on each form refer to the forms lines
and boxes by either number of number/letter combination.

Fields are numbered in an organized manner from left to right (in rows)
and/or from top to bottom (in columns). This lets you locate fields quickly by
number when you answer the questions.

There are three basic question types in Part B. All require you to identify
the correct information and where it goes on the form.

Identifying Information for a Specific Field

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Look at the Authorization to Hold Mail form above. One type of question on
the Part B exam requires you to identify the information that would be
correct for a particular field (in other words, a box or line). Below are tw
sample questions of this type along with an explanation.

Notice that most of the choices you will be given are set off with quotation
marks. This means that that the answer choice is the actual entry for the
line or box, rather than a description of the type of entry, such as a check
mark.

1. Which of these would be a correct entry for Box 1B?

A. Gary Wright
B. 05/13/14
C. A check mark

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D. 1400 Circle Drive

The correct answer is D.

2. Which of these would be an appropriate entry for Line 5?

A. 4588 Broadway
B. Tom Smalls signature
C. Sender
D. Dallas, TX 75201

The correct answer is B.

Heres another type of question you might be asked:

3. The type of information you should find in Box 3 is a :

A. Carriers name
B. Date
C. Senders name
D. Address

The correct answer is B. The only type of information that you should find in
Box 3 is a date.

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Now we will give you a practice exam for Part B of Postal Test 473E. There
will be a total of 15 questions regarding three different forms. Each form will
have five questions. To get yourself used to working under a deadline, give
yourself 7 minutes, 30 seconds to complete this practice test.

1. Where does the senders name go?

A. A
B. B
C. 3A
D. 1A

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2. Who should complete the right side of this form?

A. Recipient
B. Sender
C. Postal Clerk
D. A and C

3. Where does the date the item was received go on this form?

A. 3B
B. 1A
C. B
D. D

4. Who should record the number of items?

A. Postal clerk
B. Recipient
C. Both
D. Sender

5. The only type of information that should appear in Box 2A is

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A. City
B. Signature
C. Address
D. Date Received

Here is the second document, the Origination Form:

6. Box 7 should contain only:

A. A time

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B. A date
C. An amount of money
D. A signature

7. Where do you record the packages weight?

A. 11
B. 4
C. 5
D. 2

8. What type of information should be in Box 5?

A. Weight
B. Zip code
C. Return receipt fee
D. Scheduled delivery time

9. Where should the package was accepted be recorded?

A. 6
B. 3
C. 2
D. 12

10. Where does the postage amount go?

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A. 6
B. 11
C. 4
D. 2

Here is the third document, the Merchandise Return Receipt:

11. The year the merchandise was received goes on which line?

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A. 1A
B. 9
C. 3
D. 10

12. Where is the package weight recorded?

A. 7
B. 2
C. 8
D. 1A

13. Where does the description of the merchandise go?

A. 11
B. 3
C. 1
D. 6

14. Where do you record the date that the merchandise is being
returned?

A. 12
B. 9
C. 1A
D. 3

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15. Where does the postmark go?

A. 3
B. 6
C. 11
D. 7

Answer Key: 1-D, 2-A, 3-D, 4-B, 5-C, 6-C, 7-B, 8-D, 9-B, 10-A, 11-B, 12-B,
13-C, 14-A, 15-A

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Part C: Coding and Memory

Part C is broken down into two sections: Coding and Memory. There are a
total of 72 questions, 36 that have to do with coding (6 minutes) and 36 that
have to do with memory (7 minutes).

Part C is essentially a mail-sorting exercise. You take a big stack of mail


and place each piece of mail into one of four bins. Each piece of mail is
addressed to a specific neighborhood. Using the Coding Guide, it will be up
to you to determine the delivery route code: A, B, C or D. You can assume
that each range of addresses runs continuously and that there are no
skipped numbers. There may be some street names on the list that are
included twice with different address ranges. This is similar to what you will
experience on the job. Sections of streets can run long distances across a
city and the numbers can begin and end abruptly. You also encounter
streets named North, South, East and West (Street Name).

So, for example, 234 N. Oak St. is a completely different address than 234
S. Oak St., Thats why its important to read the addresses carefully and be
sure you are putting each letter into the proper bin. If you dont, mail may
be delivered to the wrong address, which can result in important letters or
documents being lost in the mail.

The Coding Section

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The Coding Section is divided into three segments. Use the same Coding
Guide for each segment.

Segment 1 This is an introductory exercise made up of four items that


should be completed within two minutes. Segment 1 is not scored.

Segment 2 This is practice exercise composed of 8 items. You have 90


seconds to finish. This segment also is not scored.

Segment 3 This is the actual Coding Section for the test. There are 36
items to be completed in 6 minutes. Segment 3 is scored and counts
toward your total test score.

Try to memorize the addresses on the Coding Guide, then cover it up and
answer the questions listed below about which route the mail for each
specific address should be used. If you cant remember, you can go back to
the Coding Guide to check. For example, mail for 760 Edwards Lane would
go in Delivery Route B.

During the Coding Section of the test, you will be allowed to refer back to
the Coding Guide. But its good practice to try to memorize it now because
you will be required to do so later in the Memory Section.

Later on, we will talk about the methods for memorization.

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1. 112 Larkspur Drive

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

2. 44 E. Jefferson Ave.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

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3. 8323 Pottery Cr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

4. 302 University Drive

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

5. 477 Forest Ave.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

6. 790 University Dr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

7. 455 Flynn Lane

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C

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D. Delivery Route D

8. 7000 Aberdeen St.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

9. 633 Edwards Lane

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

10. 1202 Stanton Road

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

11. 8287 Pottery Cr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

12. 334 University Drive

A. Delivery Route A

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B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

13. 450 Flynn Lane

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

14. 9312 Aberdeen Street

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

15. 400 Larkspur Dr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

16. 383 S. Bismark

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

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17. 1578 Stanton Road

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

18. 6241 Pottery Cr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

19. 1999 Midway Road

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

20. 29 East Jefferson

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

21. 165 Larkspur

A. Delivery Route A
B. Delivery Route B

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C. Delivery Route C
D. Delivery Route D

22. 801 Edward Lane

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

23. 4950 Broadway

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

24. 5567 Grand Arbor Court

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

25. 18 East Jefferson Ave.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

26. 600 Flynn Lane

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A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

27. 4489 Aberdeen St.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

28. 430 University Dr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

29. 10809 Pottery Cr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

30. 301 Larkspur Dr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C

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D. Delivery Route D

31. 485 Flynn Lane

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

32. 409 University Dr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

33. 621 Edwards Lane

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

34. 6202 Pottery Cr.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

35. 7304 Aberdeen St.

A. Delivery Route A

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B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

36. 8739 Pottery Circle

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

Answer Key: 1-B, 2-A, 3-C, 4-A, 5-D, 6-D, 7-C, 8-B, 9-B, 10-A, 11-C, 12-A,
13-C, 14-D, 15-B, 16-D, 17-A, 18-C, 19-C, 20-A, 21-B, 22-B, 23-D, 24-D,
25-A, 26-C, 27-B, 28-A, 29-D, 30-B, 31-C, 32-A, 33-B, 34-C, 35-D, 36-C

Memory Section

The Memory Section is divided into four segments. The same Coding
Guide will be used for all questions.

Segment 1 gives you three minutes to memorize the Coding Guide.

Segment 2 gives you 90 seconds to complete 8 practice questions. You will


not be scored on the practice questions.

Segment 3 gives you 5 minutes to go back and study the Coding Guide
again. There arent any questions and you are not scored on this portion.
Its just for memorizing the Coding Guide.

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In Segment 4, you will be asked 36 questions about which delivery route to


place each piece of mail in. They are marked 37 to 72. You will not have
the Coding Guide available to refer back to. Instead, you will have to use
your memory. These questions must be completed within 7 minutes. This
segment is scored and will be part of your overall test score. Test 473E
may use the same Coding Guide on the Memory Section as it did on the
Coding Section, making it much easier for you to do well on this segment.

Word Association

There are a number of tricks you can use to correctly memorize the
information in the Coding Guide. For example, you can use word
association. The word associations dont have to make sense to anybody
but you. They are only there to help you remember specific information.

For example, if you needed to memorize 201-400 Tulip Drive, you could
visualize a field of flowers that had between 201 and 400 tulips in it. If you
needed to remember 1001-1400 Houseman Blvd., you could visualize a
block on which there were 1001 to 1400 houses.

The important thing to remember with word association is that it needs to


be something you would naturally think about and associate with that
specific word. For instance, if a street is called Gleason Ave., you might try
to associate it with Jackie Gleason, the star of The Honeymooners.

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Other tips for memorization include taking the first letter of each work and
making up an acronym for it. For example:

101-300 Bronson St.


1101-1450 Fetteridge Ave.
650-900 Cranston Dr.
22-300 Ripley Blvd.

Take the first letter of each word in this case B, F, C and R and make
up an little sentence that makes it easy to remember, such as Bill Forgot
Candy Regularly. Bronson, Fetteridge, Cranston, Ripley.

You wont have to remember whether each street is a Lane, Drive, Circe,
Avenue or whatever else because thats not included on the test. Just the
section of numbers and the street names is all you have to remember.

Now lets look once more at the Coding Guide we used earlier (just like the
actual test, its most likely the same one that will be used on the Memory
Section).

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The Memory Section of the Practice Test begins next. Take 3 minutes to
memorize the Coding Guide. Then cover it up and answer the questions in
this practice quiz:

Place the address into the correct Delivery Route based on the Coding
Guide:

1. 7100 Aberdeen St.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

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2. 415 Oak St.

A. Delivery Route A
B. Delivery Route B
C. Delivery Route C
D. Delivery Route D

The correct answers were 1-B and 2-D. Now go back and spend another 5
minutes memorizing the Coding Guide. Try to use some of the
memorization techniques described earlier.

Cover up the Coding Guide. Here is the Practice Test for the Memory
Section:

Circle the correct answer.

1. 6201 Pottery Cr.

A B C D

2. 420 Flynn Lane

A B C D

3. 3412 N. Janssen

A B C D

4. 7047 Aberdeen

A B C D

5. 500 University Dr.

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A B C D

6. 799 Edwards Lane

A B C D

7. 819 Edwards Lane

A B C D

8. 8130 Pottery Cr.

A B C D

9. 52 Oak St.

A B C D

10. 483 University Dr.

A B C D

11.7000 Pottery Cr.

A B C D

12. 19 East Jefferson

A B C D

13. 9000 Pottery Cr.

A B C D

14.1267 Stanton

A B C D

15. 2800 Midway Rd.

A B C D

16. 614 Forest Ave.

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A B C D

17. 1400 Stanton Rd.

A B C D

18. 390 University

A B C D

19. 307 Larkspur Dr.

A B C D

20. 401 Larkspur

A B C D

21. 2010 Midway Road

A B C D

22. 10809 Pulaski

A B C D

23. 7190 Aberdeen

A B C D

24. 1999 Midway

A B C D

25. 325 University

A B C D

26. 2011 Long Spur

A B C D

27. 832 Edwards Lane

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A B C D

28. 2011 Larkspur Dr.

A B C D

29. 6258 Pottery Cr.

A B C D

30. 500 University

A B C D

31. 30 E. Jefferson

A B C D

32. 623 Edwards Lane

A B C D

33. 832 East Jackson

A B C D

34. 8460 Pottery Court

A B C D

35. 1501 Stanton Rd.

A B C D

36. 4414 Aberdeen St.

A B C D

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Answer Key: 1-C, 2-C, 3-D, 4-B, 5-A, 6-B, 7-B, 8-C, 9-D, 10-A, 11-C, 12-A,
13-D, 14-A, 15-C, 16-D, 17-A, 18-A, 19-B, 20-B, 21-C, 22-D, 23-B, 24-C,
25-A, 26-D, 27-B, 28-B, 29-C, 30-A, 31-A, 32-B, 33-D, 34-C, 35-A, 36-B

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Part 4 The Interview Process

Once you receive your notification from the USPS that you have scored a
70 or higher on Parts A, B and C of Postal Test 473E and have passed,
you can now apply for specific jobs within the postal district where you took
the test. A hiring manager may contact you for a personal interview,
especially if you score well on the written tests. A personal interview can be
conducted face-to-face, over the phone, or both.

Unfortunately, the personal interview is where many candidates drop the


ball. In some cases, they dress poorly or they say the wrong things. They
might fail to give the best answers to the interviewers questions. Doing well
on the personal interview is critical to your success getting a job with the
postal service. Regardless of whether or not you normally do well
interviewing, there are some tricks and techniques you can learn to
improve your chances of making a good impression.

First and most importantly, try to be confident and upbeat. Look the
interviewer in the eye and give a firm handshake when you first meet.
Repeat this again at the end of your interview. If you fail to make eye
contact or appear to be insecure, the interviewer may feel as if you are
trying to hide something. When you are asked a question, make sure you
look at the interviewer when you respond and use a confident tone. This is
good advice not only for acing your USPS interview, but for meeting
anyone for the first time!

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Making a Positive First Impression

As the old saying goes, You only get one chance to make a good first
impression. So make sure you do a good job during your personal
interview. Dress for success by wearing a clean, pressed suit with a dress
shirt and tie (if you are a man), or a smart, sharp and pressed pants suit (if
you are a woman). Black is always stylish and looks especially nice with a
starched white shirt or blouse.

Make sure your hair is clean and neatly trimmed. If you wear a mustache or
beard, trim it and make it look neat. Before you leave home, brush your
teeth and garble with mouthwash to make sure your breath is clean and
fresh.

Proper Personal Hygiene

Your personal interview probably will be held in a small office or cubicle, so


if you have body odor or an offensive smell, it will be obvious to the person
doing the interview. Take a shower and wear deodorant. Dont wear too
much cologne or perfume. Remember: A little goes a long way.

You want to have a fresh, clean smell that gives the impression that you
take care of yourself and are responsible. If you are a smoker, make sure
there is no hint of cigar or cigarette smoke during your interview.

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Preparing for the Interview

Making a great first impression is important, but so is being prepared for


the interview. Its helpful to anticipate the types of questions you will be
asked and to have talking points you can use when giving your answers.
You dont need to memorize pat answers. Instead, spend some time
thinking about who you are, what you have accomplished, and what you
would like to do if you are given the job you are applying for.

Like anything else, the more prepared you are for your personal interview,
the better you will do when it is game time.

Possible Interview Questions

While you wont know the exact questions the interviewer will ask you
during your personal interview, there are a few general areas that are likely
to come up. Here are the most common:

1. Your Past Work History Be prepared to talk about your previous


work experience: Where you worked, what you did there, how you
liked it, what you accomplished. Remember the names of your
supervisors and the specific start and stop dates for each job. If you
received awards or special recognition during any of these jobs, it
would be a good idea to mention it.

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2. Why You Left Your Previous Employment You probably will be


asked about the circumstances regarding why you left each job. To
prepare for this, write down the reasons why you left each job you
have had for the past five years. Then see if you can spin them so
they sound more positive, while being careful not to be untruthful. Try
to avoid negative-sounding answers such as, I left that job because
the boss was a jerk.

3. What You Hope to Accomplish If You Get This Job The interview
may ask you think you would be a good candidate for the job you are
interviewing for. Have a good answer ready. Trying writing it down
and then rewriting it until it sounds good.

4. Whats Your Biggest Weakness/What Have You Learned from Your


Mistakes This is a question that is becoming more common in
personal interviews. In answering it, you have to walk a fine line
between sounding pompous (I dont have any weaknesses) and
sounding pathetic (Im a huge loser and nobody likes me.) To find
the right balance, think about some of the mistakes youve made in
your career that you are comfortable discussing. How could you do
better? Keep it positive and rehearse it until it sounds good.

5. Why Should I Hire You? Some interviewers prefer the blunt


approach. Remember, you are interviewing for a job at the postal
service, where a lot of the work is repetitive. You might reply by
saying something like, I have a good memory or I enjoy repetitive

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work. There is also a lot of physical work at the postal service, so


now would probably not be a good time to complain about your weak
back or how you are get tired more easily now that you are older.

6. Where Do You See Yourself in 5 Years? This is another potentially


dangerous question. You dont want to come off as too ambitious by
saying something like, I want to be the Postmaster but you want to
give the impression that have ambition. A good answer might be
something like, I would like to work very hard, impress my
supervisors and hopefully move into a job where I would be given
more responsibility. But Im also committed to the team and want to
do whatever it takes to make our department run smoothly and be the
best it possibly can be.

Your Resume

The person interviewing you probably doesnt know anything about you. So
your resume provides your first opportunity to impress them. Make sure it is
free of misspellings and grammatical errors. If possible, have somebody
who is experienced in writing review or even write your resume for you. At
the very least, have at least one other person proofread it to make sure it it
error free and looks professional.

Your resume should provide all the necessary information about your past
work history. But it also should be neat and concise, probably no more than
one or two pages.

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Along with your resume, you also should have a brief cover letter that
discusses your abilities, character and hopes for the future. Never start
your cover letter with To whom it may concern . Instead, try to find out
the name of the hiring manager or interviewer, if possible. Make sure you
spell their name right so that they dont think you are careless right out of
the gate. If you cant learn the persons name, say something like, Dear
Hiring Manager.

Your Best Selling Points

Doing well during the personal interview is like being a great salesman
except the product you are selling is you! Prepare for your interview by
thinking about your best qualities. Be prepared to explain in detail why you
are the best person for this job.

Similarly, you should also be prepared to talk about any weaknesses you
might have. Dont be afraid to admit that you have some or that you have
made mistakes in the past. We are all only human and we all make
mistakes. If you can show how you have learned from past mistakes and
have grown into a stronger, more productive person as a result, its
possible to turn a negative into a positive.

Be prepared to talk about anything on your resume, such as gaps between


jobs or if you were fired from a particular job. Dont try to gloss over
anything or appear to be hiding something. Instead, practice talking about it

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in a positive manner and use it as a learning moment that you took to


heart and it made you a better person and more reliable worker.

Telephone Interview Tips

For many USPS jobs, a phone interview will come before a face-to-face
interview. Its important that you put the same preparation in place for a
phone interview as you would for one that is in person because the
interviewer probably will determine if you pass through to the next stage of
the hiring process.

Typically, you will be given a time or a range of times for your phone
interview. Be prepared by getting plenty of rest the night before and being
clear-headed and ready to impress. Print a copy of your resume and keep it
nearby for handy reference. You may even want to dress up in the same
way you would for an in person interview so that you can look and feel the
part of the best candidate for the job.

When the phone rings, take a deep breath before answering it. Try not to
be stressed out. Instead, be yourself. When answering the questions, dont
speak too quickly and try to speak clearly. If you need to take a deep
breath, cough or clear your throat, remember to cover the receiver so that
you arent doing it into the other persons ear.

The person doing the phone interview usually is trying to pare down a pool
of applicants to the best two or three that will be invited to come in for a

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face to face interview. This is your opportunity to make a great impression


so that you can move past this obstacle and continue toward your goal of
getting a high-paying postal service job.

What to Do After the Interview

At the end of your personal interview, the interviewer may tell you that
somebody will be contacting you within a week or two to let you know their
employment decision. Dont read too much into this: They say it to
everybody. As you are leaving, use a firm handshake and sincerely thank
them for their time and the opportunity to interview for the job. Ask if they
have a business card. That way, you will know how to contact them later.

While the interview may be over, your opportunity impress the hiring
manager isnt. You still have a few tricks up your sleeve to give yourself the
upper hand in getting the job. A survey of hiring managers found that most
believe its important for a prospect to initiate follow up after the interview.
About 15% even said they wouldnt hire somebody who didnt follow up.
Contacting the hiring manager after the interview is a great way to remind
them of your abilities and credentials while your interview is still fresh in
their minds.

You should follow up both in-person and telephone interviews. If you have
the hiring managers email address, you can send them a thank you email
as soon as possible after the interview. If it seems appropriate, you can
also send a handwritten thank you note as well.

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In your thank you note or email, reiterate the skills that best qualify you for
the job you are applying for. You also can mention anything you forgot to
say during the interview. Keep it brief and to the point and make sure you
proofread your email or note before sending it.

Here is an example of a thank you note or email that you can send after the
phone or face to face interview:

Dear Mr. McCloskey,

I just wanted to drop you a line to let you know how much I enjoyed
meeting with you on Tuesday and to remind you of my extensive
organizational experience and communication skills.

I am very excited about the opportunity to work for the postal service and
look forward to hearing from you soon.

Sincerely,

YOUR NAME

If you get no reply with a week or two, you can send a follow-up note or
email to the hiring manager. It can read something like this:

Dear Mr. McCloskey,

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My name is [YOUR NAME] and we met on [DATE OF YOUR INTERVIEW]


to discuss the position of [JOB YOU APPLIED FOR]. Because I havent
heard from you, I wanted to follow up and remind you that I am highly
qualified for this position and will bring a lot of passion and experience to
the job.

I am a team player with a proven track record of success. And I hope to


apply my skills to add to the success of your department. If you have any
further questions, please feel free to contact me. Thank you again for your
consideration.

Sincerely,

[YOUR NAME]

On all follow-up letters and emails, make sure you include your contact
information, including your address, home phone, mobile phone and email
address so that the hiring manager knows how to get a hold of you.

Post-Interview Tips

Once your interview has come and gone, dont just sit around waiting for
the phone to ring. Keep searching through the job boards and other
sources for other job opportunities. Postal jobs must be posted at your local
post office, so make a point of stopping by regularly to look at the most

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recent postings. Your local library, public and government buildings,


newspapers, magazines and employment agencies also can be excellent
job leads. While you are waiting to hear from the postal service, you might
just come across another job that suits your skills and personality.

If you are turned down for the job, its important that you dont let it get you
down. There are many job openings at the postal service. Just because
you didnt get this one doesnt mean you wont get the next one. Approach
it as a learning experience and try to identify what you can do better next
time.

If you keep a positive attitude and remain committed toward achieving your
goal, eventually you will be rewarded with success. In the end, you will get
a great high-paying job with long-term security and amazing benefits. And
the whole experience will have been worth it!

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Final Thoughts

Postal service jobs are highly desirable because they pay about 25%
higher than similar jobs in the private sector. They dont require a college
degree, they provide long-term job security, and they have great benefits
including an incredible retirement package. Postal service jobs are also
recession proof and you are guaranteed a COLA pay raise every year.

If you dont get the first USPS job you apply for, keep trying. Postal service
jobs are available in every community in every state in the US. You are free
to search and apply for jobs in as many areas as you like.

As you can tell from this guide, getting a postal service job isnt that easy.
But its worth the struggle of preparing for and passing Postal Test 473E
when you think of all the benefits and advantages you get when you work
for the postal service. You can improve the quality of life for you and your
family. You can save and plan for the future. And you can be confident that
your job is going to be there no matter what.

Because postal service jobs are so secure, creditors will usually be willing
to offer car loans, mortgages and other loans to employees of the postal
service.

Final Tips for Success

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Keep in mind that the minute you apply for a position with the postal
service, the clock starts ticking. You typically will have 14 days to complete
all parts of Postal Test 473E. That means you should be absolutely
confident that you are prepared to complete and pass the test within that
time frame. If you arent, you probably will want to wait until you are ready
before hitting the go button.

To improve your chances of getting a high score on Parts A, B and C, the


best thing you can do is to study and practice. Use the sample tests
included in this guide or search online for other sample tests. Here are links
to a few websites that offer free sample tests:

http://www.tests.com/practice/Postal-Service-Test

http://usapostalexam.org/pracexams.php

http://www.pse-net.com/PostOffice.htm

When taking the practice tests, dont forget to record your times so
you can tell when you are improving.

Create a file that you can use to keep all important documents in one
place.

On the day of the supervised portion of Postal Test 473E, make sure
you are prepared and relaxed. Dress comfortably but be presentable.

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Bring a bottle of water. When its time to take the test, turn off all
mobile devices so you can focus completely. Listen to what the
proctor is telling you and follow all instructions thoroughly.

After you score 70 or higher on Postal Exam 473E, you can apply for
jobs anytime and anywhere you like. Think outside the box.

If you dont get the first job you apply for, keep trying. Postal service
jobs are competitive for a reason: They are worth fighting for. Try to
use every setback as a learning experience so you can find ways to
do better next time.

Most importantly, keep upbeat and positive throughout the process. If you
truly want a postal service job and are willing to take whatever steps are
necessary to achieve your goal eventually you will get there!

Good luck!

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Appendix USPS Hotline Numbers

Here are the phone numbers of the USPS hotlines in each state where you
can inquire about job openings. While these numbers may change, at the
time this guide was prepared they were all up to date.

Alabama
Birmingham: 205-521-0214
Mobile: 251-694-5921
Montgomery: 334-244-7551

Alaska
None

Arizona
Phoenix: 602-223-3624
Tucson: 520-388-5191

Arkansas
501-945-6665

California
Anaheim: 714-662-6375
Bakersfield: 661-392-6261
Fresno: 559-497 7636
Los Angeles: 323-586-1351

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Oakland: 510-251-3040
Redding: 530-223-7571
Sacramento: 916-373-8448
San Bernardino-Riverside: 909-335-4339
San Diego: 858-674-0577
San Francisco: 415-550-5534
San Jose: 408-437-6986
San Luis Obispo, Santa Barbara, Ventura: 805-278-7668
Santa Ana: 626-855-6339
Stockton, Modesto: 209-983-6490
Van Nuys: 661-775-7014

Colorado
Colorado Springs: 719-570-5316
Denver Metro area: 217-788-7437

Connecticut
860-524-6120

Delaware
856-933-4314

District of Columbia
301-324-5837

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Florida
Jacksonville: 904-359-2737
Miami: 888-725-7295

Indiana
317-870-8500

Iowa
515-251-2061

Kansas
Topeka: 785-295-9164
Wichita: 316-946-4596

Kentucky
502-454-1625 and 877-482-3238

Louisiana
888-421-4887

Maine
207-941-2064 and 207-828-8520

Maryland
410-347-4320

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Massachusetts
Boston: 617-654-5569
Springfield: 413-731-0425
Other Areas: 978-664-7665

Michigan
Detroit: 888-442-5361
Royal Oak: 248-546-7104

Minnesota
877-293-3364
Western Region: 888-725-7854

Mississippi
228-831-5438 and 601-351-7099

Missouri
Gateway District-314-436-3855
Kansas City: 888-421-4887

Montana
406-657-5763

Nebraska
402-473-1669 and 402-348-2523

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Nevada
Las Vegas and Southern Nevada: 702-361-9564
Reno and Northern Nevada: 775-788-0656

New Hampshire
603-644-4065 and 603-644-4065

New Jersey
Bellmawr: 856-933-4314
Elizabeth, Newark: 908-820-8450 and 866-665-3562
New Brunswick, Edison: 732-819-4334

New Mexico
505-346-8780

New York
Albany: 518-452-2445
Buffalo: 716-846-2478
Long Island: 631-582-7530
New York City: 212-330-3633 and 718-529-7000
Syracuse: 315-452-3616
White Plains: 914-697-5400

North Carolina
Charlotte: 704-393-4490
Fayetteville: 910-486-2321

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Raleigh, Durham, Greensboro: 866-839-7826

North Dakota
888-725-7854

Ohio
Akron, Canton: 330-996-9530
Cincinnati: 513-684-5449
Cleveland: 216-443-4210
Columbus: 614-469-4356
Dayton: 937-227-1146

Oklahoma
405-553-6159

Oregon
Eugene: 541-341-3625
Portland: 503-294-2270

Pennsylvania
Harrisburg: 717-257-2191 (includes central region)
Philadelphia: 215-895-8830
Pittsburgh: 412-359-7516

Rhode Island
None

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South Carolina
Columbia: 803-926-6400
Greenville: 864-282-8374

South Dakota
888-725-7854

Tennessee
Chattanooga: 423-499-8348
Knoxville: 865-558-4540
Memphis: 901-521-2550
Nashville: 615-885-9190

Texas
Corpus Christi: 361-886-2281
Dallas: 214-760-4531
Fort Worth: 817-317-3366
Houston: 713-226-3872
San Antonio, Laredo: 210-368-8400

Utah
801-974-2209

Vermont
None

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Virginia
Merrifield Northern region: 703-698-6561
Norfolk: 757-629-2225
Richmond: 804-775-6290

Washington
Seattle: 206-442-6240
Spokane and Eastern region: 509-626-6896
Tacoma: 253-471-6148
West Virginia: 304-561-1266

Wisconsin
Green Bay: 920-498-3831
Madison: 608-246-1268 (includes south & central regions)
Milwaukee: 414-287-1835

Wyoming
877-482-3238 (includes northern Colorado)

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