Mon Tue

LOB NAME TL Shift 1-May 2-May

RCT Avancena, Ace Ryan Acio, Perfecto Jr. 0900-1800 OFF 0900-1800
RCT Balanquit, Marie Ann GlorieAcio, Perfecto Jr. 1000-19001000-19001000-1900
RCT Busa, Daniel Acio, Perfecto Jr. 0900-18000900-18000830-1730
RCT Cabrera, Mylen Acio, Perfecto Jr. 0800-17000830-1730 OFF
RCT Consorte, Merry Grace Acio, Perfecto Jr. 1030-19301030-19301030-1930
RCT Cruz, Daryll Angelo Acio, Perfecto Jr. 0900-1800 OFF 0900-1800
RCT Elma, Michelle AlejandraAcio, Perfecto Jr. 1030-19301100-2000 OFF
RCT Encisa, Aliana Nichole Acio, Perfecto Jr. 1030-1930 OFF 1030-1930
RCT Luciada, Jayward Acio, Perfecto Jr. 0830-1730 OFF OFF
RCT Magpantay, Ria Acio, Perfecto Jr. 0930-18300930-18300930-1830
RCT Mendoza, Divine Acio, Perfecto Jr. 1000-19001000-19001000-1900
RCT Nepomuceno, Rodolfo Acio, Perfecto Jr. 1000-19001000-19001000-1900
RCT Santos, Joseph John Acio, Perfecto Jr. 1100-20001100-20001100-2000
RCT Villavicencio, Mariflor Acio, Perfecto Jr. 0800-1700 OFF OFF

LOB NAME TL Shift 3-Apr 4-Apr

RCT Acio, Perfecto Jr. Manuel, Mary Grace0800-1700 OFF 0800-1700
 Wed Thu Fri Sat Sun
3-May 4-May 5-May 6-May 7-May
0900-18000900-18000900-1800 OFF 0900-1800
1000-19001000-1900 OFF OFF 1000-1900
0900-18000900-1800 OFF OFF 0900-1800
OFF 0800-17000800-17000800-17000800-1700
1030-1930 OFF 1030-19301030-1930 OFF
0900-18000900-18000900-1800 OFF 0900-1800
1030-19301030-19301030-1930 OFF 1030-1930
1030-19301030-1930 OFF 1030-19301030-1930
0830-17300830-17300830-17300830-17300830-1730
OFF OFF 0930-18300930-18300930-1830
OFF OFF 1000-19001000-19001000-1900
OFF OFF 1000-19001000-19001000-1900
OFF OFF VL 1100-20001100-2000
0800-17000800-17000800-17000800-17000800-1700

5-Apr 6-Apr 7-Apr 8-Apr 9-Apr

0800-17000800-17000800-1700 OFF 0800-1700
 Team Perf Attendance Date

Scheduled
Team Perf Attendance
Actual
Avaya ID Emp. ID Name Team Lead
872123 491075 Avancena, Ace Ryan Acio, Perfecto Jr.
872125 491078 Balanquit, Marie Ann Glorie Acio, Perfecto Jr.
872128 491083 Busa, Daniel Acio, Perfecto Jr.
872129 491084 Cabrera, Mylen Acio, Perfecto Jr.
872133 491090 Cruz, Daryll Angelo Acio, Perfecto Jr.
871249 472292 Lucinada, Jayward Acio, Perfecto Jr.
870582 461733 Mendoza, Divine Acio, Perfecto Jr.
872138 491096 Nepomuceno, Rodolfo Acio, Perfecto Jr.
871250 472297 Santos, Joseph John Acio, Perfecto Jr.
872148 491106 Trinidad, Jes Acio, Perfecto Jr.
872150 491108 Villavicencio, Mariflor Acio, Perfecto Jr.
872776 506072 Elma, Michelle Alejandra Acio, Perfecto Jr.
872778 506082 Consorte, Merry Grace Acio, Perfecto Jr.
872779 506077 Magpantay, Ria Acio, Perfecto Jr.
872781 506080 Encisa, Aliana Nichole Acio, Perfecto Jr.

Emp. ID Name Team Lead

462060 Perfecto A. Acio jr Mary Grace Manuel
 24-Apr 25-Apr 26-Apr 27-Apr 28-Apr 29-Apr 30-Apr 1-May
Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday
11 9 12 10 12 10 10 9
11 9 11 9 11 9 9 8
100.00% 100.00% 91.67% 90.00% 91.67% 90.00% 90.00% 88.89%
OFF OFF Late Present Present Present Late OFF
Present Present Present Present OFF OFF Present HD
Present Present Present Late Present OFF OFF Present
Present OFF Present Present Present OFF Present Present
OFF OFF Present Present Present Present Present OFF
Present Present Present OFF OFF Present Present OFF
Present OFF Late OFF Present Present Present Present
Present Present OFF OFF Present Present Present Present
Present Present Present Present Present OFF OFF Present
OFF OFF Absent Resign Resign Resign Resign Resign
Present OFF Present Present Present Present OFF OFF
HD Present OFF Late Present RDOT Present Present
Present Present Present OFF Present Present OFF Present
Present Present OFF OFF Present Present Present OFF
OFF Present Present Present OFF Present OFF

24-Apr 25-Apr 26-Apr 27-Apr 28-Apr 29-Apr 30-Apr 1-May

Present Present Present
 2-May 3-May 4-May 5-May 6-May 7-May 8-May 9-May
Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday
11 10 10 1 1 1 0 0
10 9 9 0 0 0 0 0
90.91% 90.00% 90.00% 0.00% 0.00% 0.00% 0% 0%
HD Present Present OFF
Present Present Present OFF OFF
Present Present Present OFF OFF
OFF OFF Present
Present Present Present OFF
OFF Present Present
Present OFF OFF
Present OFF OFF
Present OFF OFF Vacation
Resign Resign Resign Resign Resign Resign
OFF Present Present
OFF Present HD OFF
Late Present OFF OFF
Present OFF OFF
Present Present Present OFF

2-May 3-May 4-May 5-May 6-May 7-May 8-May 9-May

Present
 10-May 11-May 12-May 13-May 14-May 15-May 16-May 17-May
Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0% 0% 0% 0% 0% 0% 0% 0%

10-May 11-May 12-May 13-May 14-May 15-May 16-May 17-May

18-May 19-May 20-May 21-May 22-May 23-May
Thursday Friday Saturday Sunday Monday Tuesday
0 0 0 0 0 0
0 0 0 0 0 0
0% 0% 0% 0% 0% 0%

18-May 19-May 20-May 21-May 22-May 23-May

 Remind

Hi Guys whenever po na mag file kayo ng leave

PA00462060@techmahindra.com ) and please CC me (zdanenriquez@gmail.com) f

-D
 Reminder po!!!

kayo ng leave please send email to sir Perf ( shaivaitesperf@gmail.com or

nenriquez@gmail.com) for proper consolidation ang tracking po many th

- Dan
 or
tesperf@gmail.com

ng po many thanks!!!
 QUESTION
transaction. Agent should revalidate the details from the technician and verify with the
customer prior COMing and providing OK Number to our technician. *
What would be our handling if the status of Job orders with AAD status *
No Trouble Found call thru under GMA areas should not be catered except for NTF Call
Thru refused restoration by customer. (Approved by IROC and GT) *
What will be the handling if the customer wants to terminate the account due to
recurring problem but the connection was already working.
COMING is NTF but the order was restored from CWICTCHK (touched by OSP team),
agent handling will be: *
transaction. Agent should revalidate the details from the technician and verify with the
customer prior COMing and providing OK Number to our technician. *
Reason for COMING is NTF but the order was restored from CWICTCHK (touched by
OSP team) handling will be: reason for COMING is based on the resolution of OSS. *
We could not accept the closure of multiple Restoration Activity done in one Job Order
on a single call. *
What would be our work around if customer is asking not to close the Job order since
he/she still needs monitor the connection. *

Handling for customer providing mismatched details upon verification. *

LINK https://docs.google.com/forms/d/1CdnSEN1epbCAvNCFbBAtxVVuddeelxma4k

DONE PKT NAME

Avancena, Ace Ryan DONE
Balanquit, Marie Ann Glorie
Busa, Daniel DONE
Cabrera, Mylen DONE
Consorte, Merry Grace DONE
Cruz, Daryll Angelo DONE
Elma, Michelle AlejandraDONE
Encisa, Aliana Nichole
Luciada, Jayward DONE
Magpantay, Ria
Mendoza, Divine DONE
Nepomuceno, Rodolfo DONE
Santos, Joseph John DONE
Trinidad, Jes DONE
Villavicencio, Mariflor DONE
 ANSWER
1
ake the call and validate if connection is working. If yes agent will change the activity status from AAD to EXC prior COMing.
1
gent will close the Job Order and will advise the customer to call the Hotline for the concern of account termination.

Agent will take the call but reason for COMING is based on the resolution of OSP.
1
0

der if the connection is already working. Advise the customer to call the hotline if he/she encounter problem on his/her broadband.

nt will take the call and ask all the questionnaires and verifiers. Agent will proceed COMing if the connection is working.

bCAvNCFbBAtxVVuddeelxma4kSpxCBrUlI/viewform?edit_requested=true
 Hi Guys whenever po na mag aaply kayo ng VL please sunurin po ang ganitong for

Em.ID Name DOJ Type of Leave # of Days Start Date

420848 NORMA SINUTO 30-Apr-15 Vacation Leave 4 04/12/2017
rin po ang ganitong format sa pag sesend ng VL Application

End Date Reason Approved By

04/16/2017
1ST YR DEATH ANNIVERSARY OF MY FATHER
by TL / AOM
 Team Perf Rest Day Overtime
Cut Of ### ### ###
Team Perf Overtime
Day Tue Wed Thu
Emp. ID Name Total Overtime/Day 0 0 0
491075 Avancena, Ace Ryan Perc Acio
491078 Balanquit, Marie Ann Glorie Perc Acio
491083 Busa, Daniel Perc Acio
491084 Cabrera, Mylen Perc Acio
491090 Cruz, Daryll Angelo Perc Acio
472292 Lucinada, Jayward Perc Acio
461733 Mendoza, Divine Perc Acio
491096 Nepomuceno, Rodolfo Perc Acio
472297 Santos, Joseph John Perc Acio
491106 Trinidad, Jes Perc Acio
491108 Villavicencio, Mariflor Perc Acio
506072 Elma, Michelle Alejandra Perc Acio
506082 Consorte, Merry Grace Perc Acio
506077 Magpantay, Ria Perc Acio
506080 Encisa, Aliana Nichole Perc Acio
### ### ### ### ### ### ### ### ### ### ### ###
Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue
0 0 0 7.5 0 22.5 7.5 0 30 0 0 0

7.5

7.5

7.5

7.5
7.5
7.5
7.5
7.5
7.5
 Total ### ### ### ### ### ### ### ### ### ### ### ###
Overtime/C
ut Of/Team Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun
67.5 0 0 0 7.5 0 0 0 0 0 0 0 0
0
0
7.5
0
7.5
0
0
7.5
0
7.5
7.5
7.5 7.5
7.5
7.5
7.5
8-May Total
Overtime/C
Mon ut Of/Team
0 7.5
0
0
0
0
0
0
0
0
0
0
0
7.5
0
0
0
 Team Perf Overtime
Cut Of ### ### ###
Team Perf Overtime
Day Sat Sun Mon
Emp. ID Name Total Overtime/Day 0 0 0
491075 Avancena, Ace Ryan Perf Acio
491078 Balanquit, Marie Ann Glorie Perf Acio
461723 Barruga, Jocella Perf Acio
421465 Buere, Gine-jick Perf Acio
491084 Cabrera, Mylen Perf Acio
420411 Clarito, John Del Perf Acio
491090 Cruz, Daryll Angelo Perf Acio
491093 Dela Paz, Nancy Perf Acio
421460 Enriquez, Daniel Perf Acio
461725 Lee, Ness O' Neal Perf Acio
421599 Lucinada, Jayward Perf Acio
420835 Orosa, Armando Perf Acio
421603 Santos, Joseph John Perf Acio
420848 Sinuto, Norma Perf Acio
421451 Trinidad, Jes Perf Acio
455919 Villan, Isaiah Paul Perf Acio
491108 Villavicencio, Mariflor Perf Acio
### ### ### ### ### ### ### ### ### ### ### ###
Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat
0 0 0 0 2 0 0 0 0 0 0 0

2
 Total ### ### ### ### ### ### ### ### ### ### ### ###
Overtime/C
ut Of/Team Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu
2 0 0 0 0 0 0 0 0 0 0 0 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
### Total
Overtime/Cut
Fri Of/Team
0 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Emp. ID Name Ayava IEX LAN ID ICS/ICCBS
462060 Acio, Perfecto PA00462060ztm02354
491075 Avancena, Ace Ryan ### 29958 AA00491075ztm03925
491078 Balanquit, Marie Ann Glorie ### 29960 MB00491078ztm03927
491084 Cabrera, Mylen ### 29964 MC00491084ztm03931
491090 Cruz, Daryll Angelo ### 29968 DC00491090ztm03935
421599 Lucinada, Jayward ### 28486 JL00421599
472297 Santos, Joseph John ### JS00421603
421451 Trinidad, Jes ### 28480 JT00491106 ztm03950
491108 Villavicencio, Mariflor ### 29985 MV00491108ztm03952
506080 Aliana Nichole Flores Encisa
491083 Busa Daniel ### DB00491083 ztm03930
461733 Mendoza,Divine ### 29270 DM00461733ztm02392
506082 Merry Grace Silleza Consorte
506072 Michelle Alejandra Abutal Elma
491096 Nepomuceno Rodolfo ### RN00491096 ztm03940
506077 Ria Castillo Magpantay
Contact Number Email Date Hired
9165556814PA00462060@tachmahindra.com 4/13/2016
9756805210 acermacavan02@gmail.com ###
9262808073 magstiuqnalab@gmail.com ###
9392457190 cabreramai0000@gmail.com ###
9186076418 daryllangelocruz@gmail.com ###
9302398624 jwtrinidad43@gmail.com ###
00kzjhtb124@gmail.com ###
9169594014 jestrinidad1995@gmail.com ###
9122686664mariflorjvillavicencio@gmail.com ###

09067373857 danielbusa03@gmail.com ###

9275234292 shortfuzedine28@gmail.com 04/04/2016

9185991804 rodolfo.nepo1331@gmail.com 11/21/2016

 Birthday
10/28/1980

7/1/1992

02/21/1997
4/29/1995
4/17/1995
3/5/1985

01/31/1966