Oracle Configuration Manager

(Answer all questions in this section)

1. What time of day does OCM collect auto-config data? Mark for

Review
(1) Points

At midnight.
The same time of day as you installed OCM. (*)
At 3am.
You can specify the time when setting up the batch process.
Whenever you want because you have to run OCM manually.

Corrrect

2. While reviewing details of a configuration, I am able to create a service request without Mark for
having to go to the Service Request tab in My Oracle Support

Review
(1) Points

True (*)
False

Correct

3. Thousands of enterprise wide configuration can be filtered by using a My Oracle Support Mark for
feature called

Review
(1) Points

Target Info Viewer

Powerview (*)
No such feature
Configuration Selector
System Filter

Correct

4. Complete inventory reporting is available ONLY if we are using the Configuration Manager Mark for

Review
(1) Points

True (*)
False

Correct
 5. What type of information is being collected by the Collector? Mark for

Review
(1) Points

(Choose all correct answers)

Patches (*)
Oracle configuration data (*)
Host information (*)
Application data
Selected passwords

Correct

6. I need Mark for Review

someone's
opinion
with (1) Points
regards to
high
availability
related
configuratio
n. I could

Write a report based on the data displayed and mail the report
Copy the data to the clipboard, save it to a file and mail the file
Just speak to someone over the phone while going over the configuration
Right click on the configuration page, copy and send the data (*)
None of the above

Correct

7. What benefits are not available if you use RDA generated configurations? Mark for

Review
(1) Points

(Choose all correct answers)

Healthchecks (*)
Detailed configuration view (*)
Service request submissions
Product alerts
Project creation & tracking

Incorrect. Refer to the Software Config Manager training for

 more information.

8. How are RDA generated configurations created? Mark for

Review
(1) Points

They are automatically created when you log an SR with an RDA output
attached. (*)
Oracle Support Engineers create them when they connect using OWC.
They are automatically generated when you run RDA.
They are created when you install OCM.
Your My Oracle Support administrator creates them when they install OCM

Corrrect

9. Service request reporting is available ONLY if we are using the Configuration Mark for
Manager

Review
(1) Points

True
False (*)

Correct

Remote Diagnostics Agents and Database Diagnostic Scripts

(Answer all questions in this section)

10. Only Unix / Linux nodes are supported by the Remote Diagnostic Agent in a multi- Mark for
node RAC environment

Review
(1) Points

True (*)
False

Correct

Remote Diagnostics Agents and Database Diagnostic Scripts

(Answer all questions in this section)

11. New releases of the Remote Diagnostic Agent is made available on a continuous basis. Mark for
Which section of the My Oracle Support portal will provide the alert for this availability?

Review
(1) Points
 Certification
Knowledge Articles
News and Notes (*)
Healthcheck region
Collector Download

Correct

12. Name the two types/areas of the Remote Diagnostics Agent Mark for

Review
(1) Points

(Choose all correct answers)

RDA for E-Business Suite (*)

RDA for Siebel
RDA for Peoplesoft
RDA for Service Requests
RDA for Server Technology (*)

Correct

Change Assistant Tool automates the Process of Applying Maintenance on JDE

(Answer all questions in this section)

13. You can manage and deploy customizations by using the ______? Mark for

Review
(1) Points

Change Packager (*)

Change Gateway
Environment Managment Framework (EMF)
Peer Organizer
Update Gateway

Incorrect. Refer to the Support Diagnostic Tools training for more information.

Streamline the Support Process with the Support Assistant Tool

(Answer all questions in this section)

14. In the profile specific options, once you have gotten past the signon credentials, what are Mark for
two other required information?

Review
(1) Points
 (Choose all correct answers)

Web Server Port (*)

Related products' version
Temporary directory to store the reports
Oracle Home directory
Web Server Name (*)

Incorrect. Refer to the Streamline the Support Process with the Support Assistant Tool
training for more information.

15. What are the steps involved in selecting a "Profile" in Support Assistant Mark for

Review
(1) Points

(Choose all correct answers)

Choose a Profile (*)

Choose a valid CSI number
Choose a product (*)
Choose a Category (*)
Choose a report format

Incorrect. Refer to the Streamline the Support Process with the Support Assistant Tool
training for more information.

Streamline the Support Process with the Support Assistant Tool

(Answer all questions in this section)

16. Support Assistant tool can be used only to resolve issues efficiently Mark for

Review
(1) Points

True
False (*)

Correct

12 Most Common Mistakes in JDEdwards E1 implementations

(Answer all questions in this section)

17. Implementing an ERP software requires a specialized skill-set, therefore do not engage Mark for
inadequate or unqualified resources

Review
(1) Points
 True (*)
False

Correct

18. One must avoid making unnecessary changes to the software because customization will Mark for

Review
(1) Points

(Choose all correct answers)

Increase project cost and extend the projected timeline (*)

Need constant maintainance (*)
Require re-integration when applying future patches and upgrades (*)
Definitely doom the project to total failure
All of the above

Incorrect. Refer to the 12 Most Common Mistakes in JDEdwards E1 implementations

training for more information.

19. The following are examples of situations when introducing major changes to existing Mark for
system is justified

Review
(1) Points

(Choose all correct answers)

New functionality vital to the business (*)

Upgrades must be done every couple of years
To address supportability issues surrounding the current release (*)
To fully utilise the IT budget allocation
All of the above

Correct

20. The following are true about performance testing Mark for

Review
(1) Points

Must include true user load simulations

Must allow ample time for any required corrective measures
Must include end-to-end testing including all the financial cycles
Must use real data volume (*)
All of the above

Incorrect. Refer to the 12 Most Common Mistakes in JDEdwards E1 implementations

training for more information.
Oracle Configuration Manager
(Answer all questions in this section)

1. You can download the OCM collector immediately upon logon to My Oracle Support without Mark for
going through the collector tab.

Review
(1) Points

True (*)
False

Correct

2. Looking at historical configuration data, some dates may be greyed out. Why? Mark for

Review
(1) Points

Older records are not preserved

No collection was made on such dates (*)
Weekends or public holidays
Only random dates are made available
All of the above

Correct

3. I need someone's opinion with regards to high availability related configuration. I could Mark for

Review
(1) Points

Write a report based on the data displayed and mail the report
Copy the data to the clipboard, save it to a file and mail the file
Just speak to someone over the phone while going over the configuration
Right click on the configuration page, copy and send the data (*)
None of the above

Correct

4. Comparing configuration data between two dates, I will not be able to see contents that has Mark for
been removed

Review
(1) Points

True
False (*)

Correct
 5. The Configuration Manager features greatly improve both the reactive and pro-active Mark for
support capability

Review
(1) Points

True (*)
False

Correct

Oracle Configuration Manager

(Answer all questions in this section)

6. I am able to view the system health of each system individually and not the Mark for Review
entire enterprise at once

(1) Points

True
False (*)

Correct

7. What is a healthcheck? Mark for Review

(1) Points

Dynamically generated reports based on the output of Support

Diagnostics.
Another name for RDA output.
One of the Support offerings available to ACS customers.
Manually run reports based on the systems information gathered by
support agent.
Dynamically generated reports based on the systems information
gathered by support agent. (*)

Corrrect

8. Complete inventory reporting is available ONLY if we are using the Mark for Review
Configuration Manager

(1) Points

True (*)
False

Correct

9. What do product alerts provide you with? Mark for Review

(1) Points

(Choose all correct answers)

Links to documentation. (*)

 Critical alerts associated with a configuration. (*)
Links to the bug description. (*)

Corrrect

Remote Diagnostics Agents and Database Diagnostic Scripts

(Answer all questions in this section)

10. Name the two types/areas of the Remote Diagnostics Agent Mark for Review

(1) Points

(Choose all correct answers)

RDA for Service Requests

RDA for Siebel
RDA for Peoplesoft
RDA for E-Business Suite (*)
RDA for Server Technology (*)

Correct

What is Mark for Review

11. the
minimu
m RDA (1) Points
version
require
d to
have
RAC
multi-
node
support

4.2 (*)
3.6
4.7
5.3
3.1

Correct

12. Remote Diagnostic Agent (RDA) can be used as a pro-active, problem avoidance tool Mark for

Review
(1) Points

True (*)
 False

Correct

Change Assistant Tool automates the Process of Applying Maintenance on JDE

(Answer all questions in this section)

13. You can manage and deploy customizations by using the ______? Mark for

Review
(1) Points

Peer Organizer
Change Packager (*)
Change Gateway
Update Gateway
Environment Managment Framework (EMF)

Corrrect

Streamline the Support Process with the Support Assistant Tool

(Answer all questions in this section)

14. If I need to access additional information and tutorials on the Support Assistant tool, I Mark for
should click the following link on the Support Assistant main page

Review
(1) Points

Tools and Documentation

Support Assistant Help
Get more information on Support Assistant (*)
It's not here. Need to access the My Oracle Support Online Documentation
Documents and Tutorials

Incorrect. Refer to the Streamline the Support Process with the

Support Assistant Tool training for more information.

15. Support Assistant report's contents can be customized Mark for

Review
(1) Points

True (*)
False

Correct
Streamline the Support Process with the Support Assistant Tool
(Answer all questions in this section)

16. Custom report options break into three options. They are: Mark for Review

(1) Points

(Choose all correct answers)

Attachments (*)
Wizards (*)
Product selection
Components (*)
Reports menu

Incorrect. Refer to the Streamline the Support Process with the Support
Assistant Tool training for more information.

12 Most Common Mistakes in JDEdwards E1 implementations

(Answer all questions in this section)

17. The following are true about performance testing Mark for Review

(1) Points

Must include true user load simulations

Must allow ample time for any required corrective measures
Must include end-to-end testing including all the financial cycles
Must use real data volume (*)
All of the above

Correct

18. A strong reason/justification is a mandatory requirement before major Mark for Review
changes to the business such as an application upgrade is undertaken

(1) Points

True (*)
False

Correct

19. Implementing an ERP software requires a specialized skill-set, therefore do Mark for Review
not engage inadequate or unqualified resources

(1) Points

True (*)
False
 Correct

20. To ensure implementation success, customers must not participate in the Mark for Review
projects and thus get in the way of the implementors

(1) Points

True
False (*)

Correct