Test Bank

STT
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TH
Ni dung
Th ghi n ni a ca TPBank c th thanh ton online c khng?
C
Khng
Khch hng c th ng k dch v Ngn hng in t ca TPBank u?
Ti cc PGD/Chi nhnh ca TPBank
ng k qua s hotline: 043 7.683.683/1800 58.58.85
ng k online ti website TPBank
a v c
C 3 p n trn
Khi ng k dch v eBank ca TPBank ti quy, khch hng s nhn tn ng nhp v mt khu nh th no?
Nhn tn ng nhp v mt khu qua email
Nhn tn ng nhp v mt khu qua tin nhn in thoi
Nhn tn ng nhp ti quy v nhn mt khu qua email
Nhn tn ng nhp ti quy v nhn mt khu qua tin nhn in thoi
Sau bao nhiu ln nhp sai mt khu th ti khon eBank s b tm kha?
3
4
5
6
Mobile banking ca TPBank c nhng loi no?
Mobile WAP
Mobile APP
C 2 loi trn
Cha c Mobile banking
TPBank cung cp cc phng thc xc thc OTP no?
Tin nhn SMS
Th mt khu
Token key
Soft token
Tt c cc phng thc trn
Khch hng s dng gi token key s c yu cu xc thc thm mt ln OTP SMS na khi giao dch mc no?
Trn 200,000,000 VND/ln giao dch
Khng c p n no trong s 3 p n trn ng
Khch hng khng b gii hn hn mc/ngy khi thc hin giao dch no trong s cc giao dch di y?
Thanh ton ha n
Chuyn tin ni b TPB (ti TK ngi khc)
Chuyn tin ti ti khon ca chnh khch hng
Chuyn tin qua s th
Khch hng c th chuyn tin theo danh sch ti nhng loi ti khon no?
Ti khon ca chnh khch hng
Ti khon ni b TPBank
Th ca ngn hng khc
a v b
C 3 p n a,b v c
Khi thanh ton ha n trn eBank, khch hng c b thu ph khng?
C
Khng
Ty loi thanh ton m s b tnh ph
Khch hng thanh ton d n th tn dng trn eBank, hn mc th tn dng s c hon?
Ngay lp tc khi thc hin tr n
Vo ngy hm sau
Vo ngy lm vic tip theo ca Ngn hng
Thi hn s dng th tiu dng a tin ch eCounter l bao lu?
3 nm
5 nm
7 nm
9 nm
Th eCounter trao ngay c bao nhiu hng?
1
2
3
4
iu kin s dng ngn hng in t eBank l g?
ng k s dng eBank
C ng k s in thoai, email vi TPB
Chp nhn cc iu kin/iu khon s dng eBank theo quy nh ca TPBank
a v b
C 3 p n a,b v c
Ti khon thanh ton p dng li sut tin gi loi no?
C k hn
Khng k hn
C my loi th eCounter?
1
2
3
4
5
Cc loi th eCounter c c in nh ca ch th khng?
C
Khng
Ti khon thanh ton c tr li vo ngy bao nhiu?
15 hng thng
10 hng thng
25 hng thng
01 hng thng
i tng no c s dng eBank?
Cng dn Vit Nam hoc nc ngoi
Cng dn t 18 tui tr ln
Cng dn vit Nam
a v b
b v c
C my cch nhn m xc thc OTP?
1
2
3
4
Ti khon Easy Link c c s dng ngoi t khng?
C
Khng
Ti khon Easy Link l loi hnh ti khon g?
Ti khon thanh ton
Ti khon tit kim c k hn
Ti khon tit kim khng k hn
H s ng k ti khon chi lng cho cng ty gm?
Hp ng tr lng
H s m ti khon
Danh sch cn b tr lng
C 3 phng n trn u ng
Hnh thc linh li ca ti khon Easy link ?
Tin li c tnh trn s d thc t hng thng
Tin li c tnh trn s d thc t cui ngy
Th eCounter c c m th ph khng?
C
Khng
Ph chuyn tin nhanh trn h thng Ebank (chuyn tin ti s ti khon

10.000 VND/ ln
20.000 VND/ ln
8.000 VND/ ln
Ph thng nin ca th Ecounter (cha bao gm thu VAT) l bao nhiu?
70.000 VND
60.000 VND
55.000 VND
50.000 VND
Ph s dng sms banking hng thng l bao nhiu?
5.000 VND
6.000 VND
7.000 VND
8.000 VND
B phn pht hnh th eCounter ?
B phn dch v
khch hng
B phn kinh doanh
C 2 phng n trn u ng
Th tiu dng a tin ch thng c my hng?
Classic - Titanium - Gold
Classic - Gold - Platinum
Classic - Titanium - Gold - Platinum
Th tiu dng a tin ch trao ngay c my hng th?
Classic
Classic - Titanium
Th tiu dng a tin ch trao ngay p dng cho KH no
p dng cho KH mi cha m ti khon ti TPBank
Classic - Titanium
Th tiu dng a tin ch trao ngay c in nh v in tn ch th khng?
C
Khng
Thng tin ca ch th tiu dng a tin ch trao ngay c cp nht li vo h thng khi no?
Sau khi Ch th hon tt th tc ng k, c TPBank kim tra iu kin pht hnh th
Ngay thi im ng k m th
Ngay sau khi in th
Khch hng c c min ph ng k dch v Ebank ti TPBank khng?
C
Khng
Khch hng yu cu nng hn mc chuyn tin lin ngn hng ln 7 t VND/ngy th ai c ph duyt?
Gim c khi KHCN
TP. TTTN hoc Ph gim c Khi VHH hoc PTG - Gim c Khi VHH
ng ph duyt bi Gim c Khi NHCN v TP.TTTN hoc Ph Gim c Khi VHH hoc PTG - Gim c Khi VHH
Trng phng Thanh ton trong nc
Khch hng yu cu nng hn mc chuyn tin trong TPBank ln 04 t VND/ngy th ai c quyn ph duyt?
Trng phng sn phm ebank - Khi NHCN (Trong trng hp khng c Trng phng, quyn ph duyt s theo ch o bn
Khi)
Gim c Khi NHCN
Tng gim c
Khch hng doanh nghip phn chia lm bao nhiu quy m khi tham gia gi ti khon tr lng?
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2
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Cc khch hng c nhn m ti khon tr lng c yu cu s d ti thiu ti thi im m khng?
Khng yu cu
Khng yu cu nhng khi pht sinh giao dch ghi C trn ti khon, TPBank s phong ta s d ti thiu theo quy nh
C yu cu
Khng c p n no ng
Dch v thu h tin mt ti cc im giao dch ca ngn hng no
Ti cc im giao dch ca TPBank
Ti cc im giao dch ca SCB
Ti cc im giao dch ca TPBank v SCB
Khng p n no ng
Lai tin p dng thu h
VND
USD
VND&USD
Tt c cc loi tin
Thi gian thu h ti cc im giao dch ca SCB nh th no
- Th 2 -> th 6:
+ Sng: 7h 30 -11h30
+ Chiu: 13h-16h30
- Th 7: 7h30 - 11h30
Tt c cc ngy trong tun:
+ Sng: 7h 30 -11h30
+ Chiu: 13h-16h30
- Th 2 -> th 6:
+ Sng: 8h -12h
+ Chiu: 13h-16h30
- Th 7: 8h -12h
- Th 2 -> th 6:
+ Sng: 7h 30 -11h30
+ Chiu: 13h-16h30
- Th 7: khng thu h
Mc ph p dng vi dch v thu h ti SCB nh th no
- S tin <300 Triu: Min ph
- S tin >= 300 triu: Ph 0,015%/s tin np (Max: 1 triu cha bao gm VAT)
- S tin = <300 Triu: Min ph
- S tin > 300 triu: Ph 0,015%/s tin np (Max: 1 triu cha bao gm VAT)
- S tin = <300 Triu: Min ph
- S tin > 300 triu: Ph 0,015%/s tin np (Max: 500 nghn cha bao gm VAT)
- S tin <300 Triu: Min ph
- S tin >= 300 triu: Ph 0,015%/s tin np (Max: 1 triu bao gm VAT)
Ngi np tin n SCB cn cung cp cc thng tin g
NTH, TKTT ca NTH, s tin, ni dung np tin
NNT, NTH, TKTT ca NTH, s tin, ni dung np tin
NNT,NTT, NTH, TKTT ca NTH, s tin, ni dung np tin
Tt c u sai
Quy trnh ghi c vo TK ngi th hng ti TPBank
NNT -> GD SCB -> P.TTNN -> TKNTH
NNT -> GD SCB -> TKNTH
NNT -> GD SCB -> P.TTNN -> GD TPBank -> TKNTH
GD SCB -> TKNTH
KH c c bo c vo ti khon thanh ton m ti TPBank trong ngy th 7 khng
C
Khng
u mi kim tra thng tin ngi th hng ti TPBank l ai
Phng TTTN
Phng TK H -RB
B phn callcenter
B phn DVKH
Trng hp thng tin NTH sai th phng TTTN s thc hin nh th no
Chuyn tr giao dch sai v SCB
Thc hin treo li giao dch ng thi gi thng tin khng khp sang SCB thc hin tra sot
iu no sau y ng vi nh ngha v ti khon
L ngi ng tn m ti khon h kinh doanh c th
L vic Tpbank cho m ti khon, m thng tin ti khon ca khch hng c nhn
L cc ti khon thanh ton do khch hng l c nhn hoc t chc c quan h m v s dng ti khon v cc dch v thanh to
L hai hay nhiu ngi cng ng tn m ti khon
iu no sau y ng v tm kha ti khon
L cc ti khon thanh ton do khch hng l c nhn hoc t chc c quan h m v s dng ti khon v cc dch v thanh to
L vic Tpbank tm dng giao dch trn mt phn hoc ton b s d trn ti khon theo yu cu ca ch ti khon, hoc theo t
khon v TPBank
L vit TPBank tm thi ngng mi hot ng thu tin, chi tin trn ton b hoc mt phn s d trn ti khon
L vic tt ton ti khon, ng h s thng tin ti khon v s ti khon ca khch hng.
Th ng thng hiu Mobilefone - TPBank gm nhng loi no?
- Th ghi n ni a
- Th ghi n quc t
- Th ghi n ni a
- Th tn dng quc t
- Th ghi n quc t
- Th tn dng quc t
Thi hn hiu lc ca th ng thng hiu Kt ni di lu
- Th ghi n ni a: 9 nm
- Th tn dng quc t: 3 nm
Ch th ng thng hiu Mobilefone - TPBank c c tch im Kt ni di lu vo TK ca ch th chnh hay khng?

Khng c tnh im i vi KH s hu th ng thng hiu
c tnh im vi tt c cc giao dch pht sinh n
Ch c tnh im i vi cc giao dch thanh ton hng ha, dch v thnh cng ti cc n v chp nhn th
Loi giao dch no khng c cng im trong chng trnh Kt Ni Di Lu
Qut th POS/MPOS
Cc giao dch tin mt hoc t cc giao dch thu li, thu ph hay t cc li giao dch, kim tra h thng
Mua hng online
C nhn no thc hin bn giao MPOS cho khch hng
Cng tc vin
Gim c DVKD
Chuyn vin kinh doanh
Cn b h tr
S lng cng tc vin mPOS m TPBank c th tip nhn
100
200
300
Khng gii hn
Cp qun l no c quyn ch nh cn b kim sot cng tc vin
Khi ngn hng c nhn
Gim c DVKD
Trng nhm kinh doanh
Chuyn vin kinh doanh
Cng tc vin gii thiu trn 100 mPOS c thng thm bao nhiu
1,000,000 VN
2,000,000 VN
3,000,000 VN
Cha quy nh
Mc hoa hng cho mPOS u tin cng DVCNT
100,000 VN
200,000 VN
300,000 VN
400,000 VN
Cng tc vin c tr hoa hng bao nhiu % sau khi k kt thnh cng hp ng dch v thanh ton th mPOS
20%
30%
40%
50%
Cc ch th khc nhau c th ng chung 1 TKTT c khng?
Khng th ng chung 1 TKTT cho bt k trng hp no
Ch p dng i vi trng hp ch th ng tn m TKTT chung l c nhn
Ch p dng i vi trng hp ch th ng tn m TKTT chung l t chc
C B v C
Ph chuyn tin lin ngn hng? (cha bao gm thu VAT)
Chuyn tin ni b tnh, gi tr thp (< 500 triu VND) l 10.000 VND
Chuyn tin ni b ni tnh, gi tr cao( 500 triu VND) l 8.000 VND
Chuyn tin lin tnh l 8.000 VND
Cc hng th ca th tn dng quc t ng thng hiu Kt ni di lu bao gm
Tt c th tn dng ny u l th Visa hng Classic
Tt c th tn dng ny u l th Visa hng Gold
Tt c th tn dng ny u l th Visa hng Platinum
Bao gm 3 hng th: Classic, Gold, Platinum
iu kin ca ch th chnh v thi hn cn li ca hng hi vin " Kt ni di lu" ti thiu bao nhiu thng tr ln
3 thng
6 thng
9 thng
12 thng
Cc giao dch ca ch th ph ng thng hiu Mobilefone - TPBank c c tch im Kt ni di lu hay khng?

Khng c tnh im Kt ni di lu
c tch im Kt ni di lu vo TK ca ch th chnh
c tch im Kt ni di lu vo TK ca ch th ph
c tch im Kt ni di lu vo TK ca c ch th chnh v ch th ph
c im ni bt nht ca th Ecounter so vi cc loi th thanh ton khc ca Tpbank l g?
Rt tin min ph ti ATM ca Tpbank v cc Ngn hng i tc
Tnh nng nhn din Khch hng khi KH n giao dch ti Tpbank: cho php Tpbank nhn din c KH v bit c cc thn
KH bc vo im giao dch ca Tpbank.
c in nh min ph trn th Ecounter
Thi hn hiu lc ca th: 9 nm
Ph ng ti khon trong vng 12 thng k t ngy m
Min ph
Khng c php ng ti khon trc 12 thng
20.000 VN
50.000 VN
Ph np tin mt vo ti khon
Cng tnh thnh ph ni m ti khon: min ph
Khc tnh thnh ph ni m ti khon c gi tr t 100 triu VN tr xung: min ph
Khc tnh thnh ph ni m ti khon c gi tr trn 100 triu VN, c gi tr 0,015% ti a 500.000 VN
C A,B,C
Ph rt tin mt t ti khon trng hp khc tnh thnh ph m ti khon
C gi tr t 100 triu VN tr xung: Min ph/ C gi tr trn 100 triu VN th ph l 0,03% ti a 500.000 VN
Sao k ti khon theo yu cu
Sao k cc giao dch pht sinh t 01 nm tr xung: 20.000 VN/bn
Sao k cc giao dch pht sinh trn 1 nm: 50.000 VN/bn
C A v B u ng
C A v B u sai
Khch hng c th m ti khon bng cch no?
Thc hin th tc giao dch t quy giao dch, hoc ch cn gi h s ng k qua ng bu in.
ng k qua phng tin in t nh email, sms, website ca TPBank.
Trng hp khch hng ng k qua phng tin in t, khch hng c giao dch chuyn tin ghi C vo ti khon, sau
s ng k theo quy nh ca TPBank trc khi thc hin cc giao dch khc.
Tt c p n trn ng.
Cc thit b no c s dng truy cp Ebank bng chng trnh ng dng:
My tnh bng, laptop.
My tnh, in thoi.
My tnh bng, in thoi
C A v B
Khch hng c th thc hin giao dch trn Ngn hng in t Ebank vo thi im no?
Bt k lc no khch hng cng c th thc hin giao dch v lnh s ngn hng x l ngay sau khi khch hng yu cu.
Bt k lc no, khng gii hn thi gian, tuy nhin ngn hng s x l yu cu ca khch hng trc 15h30 v mi giao dch sau
hng x l vo ngy hm sau.
Khch hng c th thc hin giao dch t 8h 17h theo thi gian lm vic hnh chnh ca ngn hng.
Tt cc cu trn u ng
Mt khch hng mi, thc hin m ti khon vo ngy 25/02/2015 nhng khng thc hin xc nhn ti khon khi ngn hng g
n ngy 30/6/2015 khch hng mun thc hin m th tn dng vy c cn ng k li ti khon hay khng?
Khch hng khng cn thc hin m li ti khon
Khch hng phi thc hin m li form ng k nh thi im ban u.
KH c th m hoc khng m, nu m li ti khon cng tt, khng th khng sao.
Khch hng khng cn m li ti khon nhng phi xc nhn qua tin nhn
KH c th chuyn tin ti nhiu ngi th hng ch vi 1 lnh chuyn khon c hay khng?
C
Khng
Hn mc TK Easy Link hin th cho khch hng
Hin th hn mc thanh ton
Hin th hn mc tit kim
Hin th hn mc thu chi
Hin th Tng hn mc ca cc ti khon thu chi
S d ti khon Easy link hin th cho khch hng
S d TKTT
Tng s d ca cc TK thu chi v s d TK Easy link
S d TK thu chi
S d TK Easy link
S tin ti thiu ca TK easy Link
L s d TKTT
L s d ti thiu c duy tr TK Easy link do Khch hng ng k khi m TK tit kim t ng
L s d TK thu chi
iu kin ng k ti khon Easy Link
KH c TKTT cn hot ng ti Tpbank
TKTT ca KH khng c hn mc thu chi hoc hn mc thu chi ht hiu lc
C 2 iu kin trn
Khch hng c c php rt tin t TK easy link ko?
C
Khng
TK easy link c chu ph qun l ti khon khng?
C
Khng
KH c th ng k TK Easy link qua hnh thc no?
Ti quy giao dch ca Tpbank
Qua Internet banking
C 2 hnh thc trn
S d trong TK Easy Link c p dng hnh thc li sut no?
K hn 1 thng
K hn 1 nm
Khng k hn
Ty vo thi gian ht hn ca TK Easy Link
Khch hng c php ng TK Easy link khi no?
Khi ng ht tt c hn mc ca TK thu chi
Khi s d TK thu chi bng 0
Bt c khi no
Khch hng c nht thit phi m TKTT khi m TK Easy link khng?
C
Khng
Thi hn hiu lc ca th Ecounter l bao lu k t khi pht hnh?
3 nm
6 nm
9 nm
Tt c u sai
H s pht hnh th eCounter trao ngay i vi ch th chnh gm?
Giy ng k m ti khon c nhn v s dng dch v
iu khon iu kin s dng th
Bn sao CMND/H chiu cn thi hn hiu lc hoc cc giy t tng ng khc
C a v c
Tnh nng no khng c th tiu dng a tin ch?
C tnh nng th ghi n ni a
Thanh ton trc tuyn
Rt tin mt
Khng t ng t th t u tin giao dch khi KH n TPBank
Quy trnh pht hnh th tiu dng a tin ch trao ngay gm my bc?
5
6
7
Tt c u sai
Th tiu dng a tin ch trao ngay c c kch hot u?
Ti VKD
Call Center
Ph m kha th eCounter?
50.000 ng
55.000 ng
Min ph
100.000 ng
Theo quy nh sn phm, thi gian thc hin bc Kim tra thng tin khch hng l bao lu?
1 pht
2 pht
3 pht
Ty thuc KH
S lng th ph c pht hnh i vi th eCounter?
1
2
3
Khng gii hn
Thi hn hiu lc ca th c th hin u?
Dp ni trn th
In chm trn th
a v b
a hoc b
Ph hy t lch rt tin trn eBank sau 8 gi sng ca ngy rt tin theo lch hn l bao nhiu?
10.000 VND - 500.000 VND
5.000 VND - 500.000 VND
10.000 VND - 400.000 VND
5.000 VND - 400.000 VND
Ph cp Token Key ln u
200.000 VND
250.000 VND
300.000 VND
S d ti thiu ti khon thanh ton i vi ngoi t l bao nhiu?
10 USD
15 USD
20 USD
KH c th ng k m TKTT qua SMS khng?
C
Khng
M TKTT ng k qua SMS l g?
D7B009
D6C008
D3A003
Sau khi ng ti khon, khch hng mun s dng ti khon TPBank c c k?
C
Khng
Theo quy nh, c my hnh thc m TKTT?
2
3
4
5
Mi KH c m nhiu TKTT ti u?
Ch ti im giao dch m TK ln u
Ti bt k im giao dch no ca TPBank
Trong trng hp KH khng gi tin nhn xc nhn th sau bao lu h thng s t ng hy ng k TK?
80 ngy
90 ngy
100 ngy
Ph hy chuyn tin lin ngn hng?
8.000 VND
10.000 VND
12.000 VND
KH c c chn s ng k p khi ng k m TKTT qua SMS khng?
C
Khng
Khch hng c chn 3 s ui ti khon theo mong mun ca khch hng
Khch hng c chn s CIF theo mong mun
Trong vng bao nhiu ngy, KH c th ti hon thin h s ti cc im giao dch TPBank?
Ngay sau khi nhn c tin nhn xc nhn ca TPBank
30 ngy sau khi nhn c tin nhn xc nhn ca TPBank
Ph sao k cc giao dch theo yu cu pht sinh t 01 nm tr xung?
10.000 VND
15.000 VND
20.000 VND
Giy ngh m TK khng c hiu lc trong cc trng hp no?
C bng chng chng mnh cc yu t k khai trong Giy ngh m ti khon l khng ng s tht
Khch hng khng thuc i tng c m ti khon ti TPBank
Tt c iu trn
i vi ti khon thanh ton ca c nhn (ti khon thanh ton chung ca c nhn), VKD phi gp mt trc tip ai khi k hp
thanh ton?
Ch ti khon/cc ch ti khon thanh ton chung
Ngi gim h, ngi i din hp php ca ch ti khon
Ch ti khon/cc ch ti khon thanh ton chung hoc ngi gim h, ngi i din hp php ca ch ti khon
Ch ti khon/cc ch ti khon thanh ton chung v ngi gim h, ngi i din hp php ca ch ti khon
Thng tin nhn bit khch hng phi c thng tin chnh no?
Thng tin nhn dng khch hng
Thng tin v ch s hu hng li
Mc ch ca KH trong mi quan h vi TPBank
Tt c nhng iu trn
Ch ti khon thanh ton ca c nhn l ngi t 15 tui n cha 18 tui khi s dng ti khon thanh ton cn phi c g
ngha v theo quy nh php lut dn s?
Ti sn ring
Khng g c
Ngi gim h, ngi i din hp php ca ch ti khon
Trong qu trinh s dng ti khon, i tng no c y quyn cho ngi khc?
Ch ti khon
K ton trng
Ngi ph trch k ton
C 3 i tng trn
Khi c nhu cu y quyn s dng ti khon, ch ti khon cn phi lm g?
Lp vn bn y quyn s dng
Bn ng k mu ch k
Bn sao CMND/CCCD/HC cn thi hn ca ngi c y quyn
Ch cn 1 trong 3 loi vn bn trn
Cn c 3 loi vn bn trn
Vic y quyn s dng ti khon c hiu lc t khi no?
TPBank xc nhn vn bn y quyn hp l
Ngay sau khi KH np cc loi vn bn cn thit
STT
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72
73
74
75
76
TiT KiM
Ni dung
Quy nh v s tin ti thiu khi gi tit kim in t trn eBank?
500,000 VND
1,000,000 VND
2,000,000 VND
Khng quy nh
S tin gi ti thiu v s tin gi gp cc k tip theo ca sn phm Future Savings l bao nhiu ?
- S tin gi ln u: 100.000 VND
-S tin gi gp cc k tip theo: 500.000 VND
-S tin gi gp cc k tip theo: 1.000.000 VND
tui ca khch hng khi tham gia sn phm gi gp An Gia Pht Lc l:
T 0 n di 18 tui
Tt c cc tui
T 18 n 60 tui
T 18 n 61 tui
Khi n hn ton b gc v li ca sn phm An Gia Pht Lc c chuyn vo ti khon no?
Ton b s tin gc v li c gi trn TK AGPL cho n khi KH n Ngn hng tt ton.
Ton b s tin gc v li c gi nguyn trn Ti khon gi gp AGPL ca KH hoc chuyn vo ti khon thanh ton
ca KH m ti TPBank ti ngy o hn theo ngh ca KH.
Ton b s tin gc v li c chuyn vo ti khon thanh ton ca KH m ti TPBank ti ngy o hn theo ngh ca
KH.
Khng p n no ng
KH gi sn phm Future Savings Kids c c tt ton trc hn khng?
Khng c tt ton trc hn nu nhn qu
c tt ton trc hn v khng phi hon li qu
c tt ton trc hn v phi tr li gi tr qu tng
Khng c tt ton trc hn di mi hnh thc
KH gi sn phm Future Savings c quyn li u i no gn lin vi sn phm
c tng km 01 Hp ng bo him
c tch ly sao nhn qu tng
C 2 phng n 1 v 2 u ng
Khng c u i gn lin vi sn phm
Loi tin KH c th gi tin theo sn phm TGTK thng lnh li u k:
VND/USD
VND/USD/EUR/JPY
VND
VND/USD/EUR
S tin gi ti thiu vi sn phm TGTK k hn 12 thng linh hot:
1.000.000 VND
10.000.000 VND
100 USD
100 EUR
K hn tin gi i vi ngi nc ngoi c tr ti Vit Nam ti a l
36 thng
12 thng
24 thng
Thi hn cn li theo c tr ti Vit Nam
Li sut i vi sn phm TKTG khng k hn tnh trn c s no
365 ngy
360 ngy
364 ngy
Sn phm huy ng no c php ti tc c gc v li
TKTG thng lnh li cui k
TKTG k hn ngy
TKTG k hn 12 thng linh hot
Tt c sn phm trn
Sn phm no di y, khch hng c php rt gc trong qu trnh gi tin tit kim
TKTG thng lnh li cui k
TKTG rt gc linh hot
TKTG 12 thng linh hot
TKTG in t
Trong trng hp khch hng tt ton trc hn i vi sn phm TKTG, li khon TKTG s c tnh nh th no
Li tnh theo li sut tin gi theo k hn cho ton b thi gian d nh gi
Li tnh theo li sut tin gi theo k hn ng k gi theo thi gian thc gi ti thi im tt ton
Li tnh theo li sut tin gi khng k hn theo thi gian thc gi ti thi im tt ton
Li tnh theo li sut tin gi khng k hn cho ton b thi gian ng k gi
Sn phm no di y, khch hng khng c php cm c vay theo sn phm cm c STK

TKTG thng
TKTG rt gc linh hot
TKTG k hn 12 thng linh hot
TKTG in t
Khch hng c STK ca TPBank loi tin VND, c nhu cu vay cm c STK, t l cho vay ti a
95%
90%
85%
80%
i vi STK khng t ng ti tc, thi hn vay cm c STK ny ti a l:
12 thng
Thi hn cn li trn STK
24 thng
6 thng
Hnh thc thanh ton gc, li i vi cc sn phm vay cm c STK
Gc, li tr hng thng
Gc li tr cui k
Li tr hng thng, gc tr cui k
C phng n 2 v 3
Gi tr ti sn m bo i vi cc mn vay cm c STK th s quy gi tr ra loi tin no
USD
VND
VND/USD
VND/USD/EUR
Khch hng c th s dng STK ca bn th ba lm ti sn m bo cho khon vay khng

C
Khng
K hn ca sn phm ti khon Tit kim t ng l:
1 thng
Khng k hn
1 tun
1 thng
Sn phm tin gi tit kim k hn ngy c cho KH tt ton trc hn khng?
C
Khng
Sn phm tit kim Ti lc c p dng vi nhng loi tin no?
VND
USD
EUR
VND, USD, EUR
Hn mc cho vay ti a i vi STK (VND) do TCTD khc pht hnh?
85%
90%
95%
100%
Thi hn cho vay i vi trng hp thi hn cn li trn STK/TKTK ln hn 12 thng ( s tit kim t ng ti tc)
Ti a 12 thng
Ti a 18 thng
Ti a 36 thng
Ti a bng thi hn cn li trn STK/ TKTK
Ti khon tit kim khng k hn ngoi t c c s dng chuyn tin m tit kim c k hn ngoi t khng?
C
Khng
Hnh thc gi gp ca sn phm Ti khon gi gp Future Savings dnh cho Khch hng c nhn l:
Hng thng, hng qu hoc linh hot
Hng thng, hng 2 thng, hng qu
Hng thng, hng 2 thng, hng qu hoc linh hot
K hn ca sn phm tin gi tit kim thng lnh li u k c k hn ngy khng
C
Khng
S tin gi ti thiu (VND) i vi sn phm tin gi tit kim rt gc linh hot dnh cho KHCN l:
10.000.000 VND
1.000.000 VND
5.000.000 VND
S tit kim rt gc linh hot c gii hn s ln rt gc trc hn hay khng?
Khng gii hn
C gii hn
S tit kim rt gc linh hot c c php np thm tin vo ti khon hay khng?
C
Khng
Ch th ti tc ca sn phm Future Savings Kid?
Khng ti tc. Ton b s gc v li c chuyn vo ti khon thanh ton ca KH m ti TPBank ti ngy n hn

Khng ti tc. Gc v li chuyn gi nguyn trn TK gi gp ti ngy n hn
Khng ti tc. Gc v li chuyn sang TKTT hoc gi trn TK gi gp (ty theo yu cu ca KH)
Khng ti tc. Ton b s gc v li c chuyn vo TKTT hoc TKQL ca KH m ti TPBank ti ngy n hn

Hnh thc np tin gi gp ca Future Savings Kid nh th no?
Np tin linh hot v nh k
Np tin linh hot
nh k
Khng p n no ng
S tin ti thiu ca sn phm tit kim Ti lc dnh cho tin EUR l bao nhiu?
EUR 100
EUR 500
EUR 1000
Khng quy nh
Hnh thc lnh li ca sn phm tit kim Ti lc:
Lnh li u k
Lnh li cui k
Lnh li nh k
Phng thc cho vay theo sn phm cm c tin gi tit kim dnh cho KHCN l g:
Vay theo mn
Vay theo hn mc tn dng
Vay theo hn mc thu chi
C 3 phng n trn
Loi tin huy ng tin gi tit kim khng k hn ngoi t bao gm?
USD, EUR,GPB
USD, EUR, JPY
USD, EUR, GBP, JPY
Trong trng hp KH rt tin di s d ti thiu, th tit kim khng k hn c bt buc tt ton khng?
C
Khng
S tin gi ti thiu ban u ca Ti khon gi tit kim t ng l:
1.000.000 VND
500.000 VND
Khng quy nh
1.500.000 VND
S tin ti thiu ca sn phm tit kim Ti Lc dnh cho tin VND l bao nhiu?
1 triu ng
5 triu ng
10 triu ng
Khng quy nh
K hn ti thiu i vi sn phm tit kim Ti Lc?
1 ngy
1 tun
1 thng
Sn phm gi gp An gia Lc pht c p dng vi nhng loi tin no?
VND,USD, EUR
VND
VND, USD
Sn phm gi gp An gia Lc pht c c tt ton trc hn khng?
C v phi mt 1 khon ph
C v khng mt chi ph no
Khng
tui c m ti khon gi gp An gia Lc pht?
18-55 tui
18-60 tui
18-65 tui
Tt c s Tit kim u c em i cm c/ chuyn nhng/ chit khu/ ti chit khu hay khng?
C
Khng
Ty tng loi Sn phm tit kim ca ngn hng
S tin gi tit kim (tr tit kim gi gp) ti thiu l bao nhiu?
500.000
1.000.000
2.000.000
KH c quyn thay i thng tin ti khon gi gp Future savings kid khng?
KH c php thay i ngy gi gp nh k v nh k gi gp,
hnh thc gi gp v c php thay i s tin gi gp nh k,
mt s thng tin khc theo quy nh TPBank.
KH c php thay i ngy gi gp nh k
v nh k gi.
KH c php thay i s tin gi gp nh k.
Khng c p n no ng
Quy nh v gi tr hn i vi np tin nh k nh th no?
KH c php np tr 30 ngy/nh k hng thng;
60 ngy/nh k hng 2 thng;
90 ngy/nh k hng 3 thng tr 01 thng cui cng ca k hn gi tin
KH c php np tr 01 thng cui cng ca k hn gi tin
Thi gian phong ta ca tit kim Ti Lc ti quy l?
C nh 1 tun
C nh 1 thng
Bng thi gian gi ca s tit kim
TK gi gp Future savings Kids c c chuyn nhng, cm c khng?
c chuyn nhng, c cm c
c chuyn nhng, khng c cm c vay vn ti TPBank v cc TCTD khc
Khng c chuyn nhng, khng c cm c vay vn ti TPBank v cc TCTD khc

Khng c chuyn nhng, c cm c vay vn ti TPBank v cc TCTD khc
i vi TK gi gp Future savings Kids, KH c php i qu ti a sau bao nhiu ngy k t ngy tt ton?
15 ngy
30 ngy
45 ngy
60 ngy
i vi TKTKT, s tin ti thiu duy tr trn TKTT l bao nhiu?
1.000.000 VND
100.000 VND
50.000 VND
Khng quy nh
Thi im lnh li ca TKTKT?
Tnh ngy u tin ca thng
c tnh vo cui thng
Tnh vo ngy 25 hng thng
Sn phm TKTKT dnh cho khch hng c nhn p dng cho loi tin no?
VND
VND, USD, EUR
VND, USD
Quy nh v chuyn nhng i vi sn phm Future savings?
c chuyn nhng
Khng c chuyn nhng
K hn huy ng cu sn phm Future savings ti eBank?
1, 2, 3, 4, 5 nm
1, 2, 3, 4 nm
1, 1.5, 2, 3, 4, 5 nm
6 thng, 9 thng, 1, 1.5, 2, 3, 4, 5 nm
Nhng i tng no c gi tin gi tit kim bng ngoi t?
Ngi c tr l cng dn Vit Nam
L cc c nhn Vit Nam v c nhn nc ngoi ang sinh sng v hot ng hp php ti Vit Nam
Cc t chc c vn phng i din ti Vit Nam
Cc ngn hng nc ngoi c chi nhnh ti Vit Nam
STK c bo mt ti VKD th c thanh ton ti u?
Bt k VKD no ca TPBank
Ti VKD ni tip nhn bo mt
Ti VKD m STK
Ti TTKD Hi s TPBank
Cch tnh li ca TK tin gi gp?
Li tr mt ln khi o hn v c tnh bng tng s tin li pht sinh theo tng ngy gi tin trong nm
Li tr mt ln khi o hn v c tnh trn s d thc t ca TK vo ngy o hn
Sn phm tin gi tit kim k hn 12 thng linh hot, Khch hng c c tt ton trc hn khng?
C
Khng
Sn phm TKTKT dnh cho khch hng c nhn p dng loi tin no?
VND
USD
VND, USD
VND, USD, EUR
K hn ca sn phm TKTKT?
Khng k hn
1 tun
1 thng
2 thng
i tng KH no c tham gia gi TK Ti Lc
KHCN l ngi Vit Nam
Ngi nc ngoi ang sinh sng v lm vic hp php ti Vit Nam
C 2 phng n trn
Li sut i vi sn phm TK Ti Lc tnh trn c s no
365 ngy
360 ngy
364 ngy
Hnh thc nhn li i vi sn phm TK Ti Lc
Cui k
nh k hng thng
u k
Khi tham gia TK Ti lc KH c c tt ton hoc rt mt phn trc hn khng?
C
Khng
Loi tin p dng i vi sn phm TK Ti lc l g?
VN,USD
VN,USD, EUR, GBP
VN, USD, EUR
K hn gi ca s tit kim Trng An Lc l bao nhiu?
12 thng
24 thng
36 thng
Khng c p n ng
Loi tin gi p dng cho sn phm tit kim Trng An Lc l g?
VND
USD
VND v USD
VND, USD v cc loi ngoi t khc
S d ti thiu ca sn phm tit kim Trng An Lc l bao nhiu?
1,000,000 VN
10,000,000 VN
20,000,000 VN
Khng quy nh
Hnh thc lnh li ca sn phm tit kim Trng An Lc l g?
Lnh li u k
Lnh li cui k
Lnh li nh k hng thng
Lnh li nh k hng qu
Sau 12 thng u tin, s tit kim Trng An Lc s c ti tc vi k hn bao nhiu thng?

1 thng
3 thng
6 thng
12 thng
S tit kim Trng An Lc sau khi c m ra trn h thng, VKD cn thc hin tm kha s ny vi thi hn l bao
nhiu lu?
1 thng
3 thng
6 thng
12 thng
Ch th ti tc cu sn phm Future savings?
Khng ti tc. Ton b s tin gc v li c chuyn vo ti khon thanh ton ca KH m ti TPBank ti ngy n hn.
Khng ti tc. Ton b s tin gc v li c chuyn vo TKTT hoc TKQL ca KH m ti TPBank ti ngy n hn.
Khng ti tc. Gc v li chuyn gi nguyn trn TK gi gp ti ngy n hn.
Khng ti tc. Gc v li chuyn sang TKTT hoc gi trn TK gi gp ( ty theo yu cu ca KH)

Hnh thc gi gp ca TK Future savings nh th no?
Np tin linh hot v nh k
Np tin linh hot
nh k
Khng p n no ng
KH c quyn thay i thng tin ti khon gi gp khng?
KH c php thay i ngy gi gp nh k v nh k gi gp, hnh thc gi gp v c php thay i s tin gi gp
nh k, mt s thng tin khc theo quy nh TPBank.
KH c php thay i ngy gi gp nh k v nh k gi.
KH c php thay i s tin gi gp nh k.
Khng c p n no ng
C cu li sut ti khon gi gp nh th no?
Th ni theo biu li sut
C nh theo ngy m ti khon gi gp
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TH TN DNG
Quy nh v tui i vi khch hng vay hn mc th tn dng?

KH c tui t 22 59 i vi Nam v 22 54 i vi n, KH thuc n v HCSN cp TW chp nhn tui ti
bit gii tnh.
KH c tui khng vt qu 65 ti thi im ht hn hn mc th tn dng.
Khch hng c tui 22 60 i vi Nam v 22 55 i vi n
KH trn 22 tui.
Ch th tn dng TPBank Visa s dng th rt tin mt ti ATM. Giao dch rt tin mt ny s:
c min li
c min li nu ch th thanh ton cho ngn hng trc ngy n hn thanh ton
c min li nu ch th thanh ton cho ngn hng trc ngy sao k
B tnh li t ngy giao dch c cp nht vo h thng n khi ch th thanh ton cho ngn hng
Ngy thc hin thanh ton chm nht sao k ca th Visa ti TPBank l ngy:
Ngy 10 hng thng
Ngy 20 hng thng
Ngy 25 hng thng
Ngy 30 hng thng
im ni tri ca th tn dng Visa Platinum so vi th Chun v th Vng?
Hn mc tn dng cao hn
Thi hn hiu lc di hn
Hn mc tn dng, Hn mc thanh ton trn internet, Hn mc rt tin trong 1 ngy cao hn
Tt c cc phng n trn
Loi th no di y c tng km bo him du lch (Travel Guard) ca AIG
Th ghi n ni a
Th ghi n TPBank Visa hng Vng
Th tn dng TPBank Visa hng Vng
Th tn dng TPbank Platinum
Ch th tn dng TPBank Visa lun c min li 45 ngy nu ch th ch thc hin giao dch thanh ton?
ng
Sai
Sau 30 ngy k t Ngy n hn, nu Ch th khng thanh ton hoc thanh ton s tin nh hn gi tr thanh ton ti
TPBank s kha th vnh vin
ng
Sai
Quy nh v lch s tn dng ca KH i vi khon vay hn mc th tn dng?
KH khng c n qu hn ti TPBank, v/hoc TCTD khc (n qu hn t nhm 2 tr ln) ti thi im yu cu pht h
khng pht sinh n nhm 3 n nhm 5 ti TPB v/hoc cc TCTD khc trong vng 3 nm gn nht tnh n thi i
hn mc tn dng th.
khng pht sinh n nhm 3 n nhm 5 ti TPB v/hoc cc TCTD khc trong vng 2 nm gn nht tnh n thi i
hn mc tn dng th.
khng pht sinh n nhm 3 n nhm 5 ti TPB v/hoc cc TCTD khc trong vng 12 thng gn nht tnh n thi
cp hn mc tn dng th.

Mc thu nhp ti thiu ca khch hng ph duyt thng khi vay hn mc th tn dng?
5.000.000 VND/thng
6.000.000 VND/thng
7.000.000 VND/thng
5.500.000 VND/thng
Thi hn s dng th visa credit hng Chun/ Vng/ Platinum/ th ng thng hiu Mobifone TPBank Platinum l
Ton b l 3 nm
3 nm/ 3 nm/ 3 nm/ 5 nm
3 nm/ 3 nm/ 5 nm/ 3 nm
Hn mc th visa credit vng l:
T 45 triu n 400 triu
Hn mc rt tin i a trong mt chu k tn dng ca th visa credit:
40% hn mc tn dng
50% hn mc tn dng
60% hn mc tn dng
Hn mc rt tin mt ti a trong 1 ngy ca th Visa credit chun:
5 triu
10 triu
20 triu
30 triu
Ngy gi sao k th tn dng cho khch hng trong thng:
Ngy 10 hng thng
Ngy 25 hng thng
Ngy 30 hng thng.
Ph thng nin th tn dng hng chun (cha bao gm VAT) ti TPBank hin nay l bao nhiu:
250.000 VN
450.000 VN
700.000 VN
p n a,b,c u sai
Ph rt tin mt ti ATM ca th tn dng ti TPBank l:
2%
3%
4%
100.000 VN
Khch hng thc hin rt tin mt ti ATM bng th tn dng ca TPBank, s tin thc hin rt l 2.000.000 VN. Ph
ca khch hng l:
80.000 VN
110.000 VN
100.000 VN
88.000 VN
Ph ng tin t th tn dng hin nay l bao nhiu:
1%
2%
3%
4%
Ph chuyn i ngoi t vi giao dch > 50tr i vi th tn dng hng vng, mc ph l bao nhiu:
1.20%
1.70%
2.20%
2.70%
Li sut hin hnh p dng vi Hn mc ng tin t th tn dng hin nay l bao nhiu:
15%
17%
15.50%
11.40%
Ngy thanh ton li ca Hn mc ng tin t th tn dng l ngy no:
Ngy 25 hng thng
Ngy 10 hng thng
C hai p n trn u sai
Gi tr thanh ton ti thiu ca Hn mc ng tin t th tn dng l bao nhiu phn trm S d ti ngy sao k ca t
mc ng tin:
10%
5%
15%
25%
Th t u tin trong thanh ton th visa credit:
Giao dch thanh ton; Li; Ph; Giao dch tin mt
Li; Ph; Giao dch rt tin mt; Giao dch thanh ton
Giao dch rt tin mt; Giao dch thanh ton; Li; Ph
Ph; Li; Giao dch rt tin mt; Giao dch thanh ton
Hn mc th tn dng theo tng loi th l bao nhiu?
Hng chun: 10 triu di 50 triu, hng Vng: 50 triu di 300 triu, hng Platinum: t 300 triu tr ln
Hng chun: 10 triu di 50 triu, hng Vng: 50 triu 300 triu, hng Platinum: t 100 triu tr ln
Hng chun: 10 triu di 50 triu, hng Vng: 45 triu 300 triu, hng Platinum: t 100 triu tr ln
Hng chun: 10 triu di 50 triu, hng Vng: 30 triu 300 triu, hng Platinum: t 70 triu - 1 t
Trng hp chm thanh ton th tn dng di 60 ngy, khch hng s chu nhng khon tin g?
Khon pht chm thanh ton trn s tin chm tr
Li qu hn trn s tin chm tr
Khon tin pht chm thanh ton trn s tin chm tr v li qu hn trn s tin chm tr
Khch hng s phi chu khon tin pht do chm thanh ton s tin thanh ton ti thiu cha tr ht.
DTI = S tin phi tr hng thng/Tng thu nhp hng thng, trong s tin phi tr hng thng c tnh nh th n
5% * Tng hn mc ca cc th tn dng c cp ti TPBank v cc t chc tn dng (bao gm c th tn dng ang
5% * Tng hn mc ca cc th tn dng c cp ti TPBank v cc t chc tn dng ti thi im xt h s.
S tin phi tr cho cc khon n khng c TSB hng thng ca khch hng + 15% * Tng hn mc thu chi/12 + 5
tt c cc th tn dng ti TPBank v cc t chc tn dng ti thi im xt h s
mc cc th tn dng ti TPBank v cc t chc tn dng (bao gm c th tn dng ang xt) + D n trung bnh trong
gn nht ca tt c cc th tn dng m khch hng ang s hu)/2.
Thu nhp ti thiu pht hnh th tn dng ti TPBank?
5 triu ng
Th hng chun: 5 triu ng, th hng vng: 10 triu ng, th hng Platinum: 15 triu ng
Th hng chun: 5 triu ng, hng Vng: 8 triu ng (kh tr lng ti TPBank) 10 triu ng (KH khc), th hng
triu ng (KH tr lng ti TPBank) - 18 triu ng (KH khc)
Th hng chun: 5 triu ng, hng Vng: 12 triu ng (kh tr lng ti TPBank) 15 triu ng (KH khc), th hn
triu ng (KH tr lng ti TPBank) - 25 triu ng (KH khc), th ng thng hiu Mobifone TPBank Visa Pla
hng hi vin
Th tn dng ca TPBank c chc nng thanh ton trn internet khng?
Khng
C. Tt c cc khch hng pht hnh th tn dng u c kch hot chc nng thanh ton trn internet
C. Khch hng cn phi ng k vi TPBank ngay khi m th kch hot chc nng thanh ton trn internet
C. Khch hng cn ng k vi TPBank kch hot chc nng thanh ton trn internet, ti thi im yu cu m th
c thi im no khch hng c nhu cu
Gim c Chi nhnh c c quyn ph duyt pht hnh th tn dng khng?
Khng
c ph duyt vi tt c cc h s ph duyt trc
c ph duyt vi tt c cc h s ph duyt trc din c chng t thay th chng minh thu nhp
c ph duyt trc vi tt c cc h s ph duyt trc din c chng t thay th chng minh thu nhp v hn mc
triu
S tin thanh ton ti thiu hng thng l bao nhiu?
5% d n sao k
10% d n sao k
5% s d cui k sao k + gi tr s thanh ton ti thiu cc k trc cha thanh ton
5% s d cui k sao k + gi tr s thanh ton ti thiu cc k trc cha thanh ton + s tin s dng vt hn mc
k sao k (nu c)
Sau 30 ngy k t Ngy n hn thanh ton, nu Ch th khng thanh ton hoc thanh ton s tin nh hn s tin th
theo quy nh, Ngn hng c ton quyn quyt nh vic:
Chm dt vic s dng th, thu hi th, tin hnh cc th tc thu hi n vay v x l ti sn bo m v chuyn ton
thanh ton sang n qu hn.
Gia hn s dng th tn dng thm 90 ngy cho n khi khch hng thanh ton.
Ngng s dng th tm thi.
Kha th tn dng vnh vin.
Khch hng A ang vay 2,5 t ng ti TPBank. Khch hng mun c m th tn dng theo din ph duyt trc th
thay th chng minh thu nhp th hn mc ti a c cp l
125 triu ng
100 triu ng
50 triu ng
150 triu ng
Th tn dng c php chuyn i sang HMUT tha mn cc iu kin no sau y?
L th chnh
Th c kch hot
Th c trng thi Norm trn h thng th
Tt c cc phng n trn
Phng thc cho vay i vi sn phm ng tin t th tn dng l
Cho vay theo mn
Cho vay theo theo hn mc thu chi
C hai p n trn u sai
Khch hng thuc cc cng ty c ng tr lng qua TPBank c c pht hnh th tn dng theo din thng thng
C
Khng
Ty trng hp
i vi Khch hng l nhn vin kinh doanh di 25 tui, yu cu thi gian lm vic ti thiu ti VCT hin ti l
6 thng
6 thng (khng bao gm th vic)
12 thng
3 thng
ng tin t th ph TPBank Visa?
Khng.
C.
C nu rt trn cy ATM ca TPBank.
C nu khch hng rt trn cy ATM chp nhn th ca TPBank.
Tng hn mc thanh ton trong ngy ti a ca th TPBank Visa?
50% hn mc th
60% hn mc th
80% hn mc th
100% hn mc th
Hn mc thanh ton tng ln ca th TPBank Visa?
20% hn mc th
50% hn mc th
70% hn mc th
100% hn mc th
Thi hn ca hn mc ng tin ca th tn dng?
Do KH ng k.
1 nm k t ngy chuyn hn mc ng tin.
Trc khi ht hn th tn dng 03 thng.
Cng thi im ht hn th tn dng.
Hn mc tn dng cao nht ca th tn dng l bao nhiu?
400 triu ng
600 triu ng
1 t
800 triu ng
Li qu hn ( di 60 ngy) KH phi tr khi thanh ton khng ng theo quy nh ca TPBank l bao nhiu?
24,6% li sut cho vay trong hn i vi ton b d n th cha tr ht.
150% li sut cho vay trong hn i vi ton b d n th cha tr ht.
24,6% li sut cho vay trong hn i vi s tin thanh ton ti thiu cha tr ht.
150% li sut cho vay trong hn i vi s tin thanh ton ti thiu cha tr ht.
iu kin v vic lm cp th i vi khch hng di 25 tui
Khng c iu kin
Kinh nghim lm vic ti thiu 3 thng.
Kinh nghim lm vic ti thiu 6 thng.
Kinh nghim lm vic ti thiu 1 nm.
i vi khch hng nhn lng bng tin mt hn mc c cp ti a c quy nh nh th no?
Bng 2 ln lng
Bng 3 ln lng.
- T 5- di 7 triu: 12 triu ng
- T 7- di 12 triu : 20 triu ng
- T 12- di 20 triu: 35 triu ng
- T 20 - di 50 triu: 70 triu ng
- T 50 triu tr ln: 100 triu ng
- Th chun: 3 ln thu nhp hng thng
- Th vng: 4 ln thu nhp hng thng
- Th Platium: 5 ln thu nhp hng thng
CBNV ca TPBank c thi hn HL cn li di 3 thng c c cp th tn dng khng?
Khng.
C.
c cp nu c xc nhn ca VCT v vic tip tc hp ng. Khng yu cu i vi KH gi chc v qun l t P

Tip vin hng khng ti cc hng hng khng quc gia Vit Nam c thm nin chc v trn 5 nm s c cp th t
bao nhiu?
20 triu ng
30 triu ng
50 triu ng
100 triu ng
iu kin cp th cho khch hng ang c tin gi tit kim ti TPBank nh th no?
C s d tin gi tit kim ti TPB ti thiu 200 triu ng vi thi hn gi ti thiu 01 thng; KH gi tit kim t
trong vng 01 nm c 3 thng lin tip bt k c s tin gi TK trung bnh 100 triu ng/ thng
C s d tin gi TK l 200 triu ng vi thi hn gi ti a 1 thng
gi tit kim ti TPBank ti thiu 3 thng v s d tin gi tit kim ti thiu l 200 triu ng.
Khng c iu kin
Nhm KH l hi vin ca Chng trnh Doji Elite Club (DEC) c cp hn mc ti a bao nhiu?
100 triu ng
200 triu ng
300 triu ng
50 triu ng
Tpbank xt cp th tn dng cho khch hng ang s hu th tn dng ca cc ngn hng no
S hu bt k th tn dng ca HSBC, ANZ v citibank
S hu th tn dng bt k ca HSBC, ANZ, Citibank, Vietcombank, Techcombank, ACB v Sacombank
S hu th tn dng t hng vng tr ln ca HSBC, ANZ, Citibank, Vietcombank, Techcombank, ACB v Sacomban
L ch th chnh th tn dng ca cc ngn hng HSBC, ANZ, Citibank, Vietcombank, ACB v Sacombank hoc l c
tn dng t hng vng tr ln hoc c th c hn mc t 30 triu tr ln ca cc ngn hng BIDV, Mbbank, Vietinban
Shinhanbank, Techcombank.
Vic p dng nguyn tc tnh DTI c p dng cho nhm khch hng no?
Tt c cc khch hng ng k pht hnh th tn dng ti TPBank
Khch hng pht hnh th tn dng theo din thng thng
Khch hng pht hnh th tn dng theo din thng thng, tr cc n v HCSN
Khch hng pht hnh th tn dng theo din thng thng, tr cn b qun l t cp Ph phng tr ln
CV Ti thm nh thc hin thm nh trc tip qua in thoi xc minh cc thng tn KH cung cp v thng tin t
KH cung cp nh th no?
Gi in thoi di ng ca KH v; Thc hin t nht 01 trong cc cuc gi n in thoi nh, in thoi c quan ho
cho ngi thn/ bn b ca KH
Gi in thoi di ng ca KH v; Thc hin t nht 03 trong cc cuc gi n in thoi nh, in thoi c quan ho
cho ngi thn/ bn b ca KH
Gi in thoi di ng ca KH
Trng hp pht hin thng tin gi mo, CV TT cn thc hin x l tip h s nh th no
CV TT xin kin ca cc cp lnh o phng phi hp kim tra thc t KH. Sau khi kim tra thc t, nu pht h
gi mo: thng bo v t chi h s KH
CV TT xin kin ca cc cp lnh o phng v thng bo t chi h s VKD kim tra thc t KH. Sau khi ki
nu VKD vn khng ng thun vi kt qu ca TT, cc n v thc hin theo quy nh ti quy trnh xc thc h
cc vn bn sa i b sung thay th ( nu c).
Phi hp cc VKD thm nh KH.
i vi b phn Call Center, yu cu no tip nhn v chuyn yu cu sang phng VHT x l?
Thay i hn mc chi tiu online
Tra sot khiu ni giao dch
Thay i ti khon thanh ton d n sao k, phng thc thanh ton d n sao k, a ch gi sao k
Tt c phng n trn
Thi gian thc hin i vi chuyn HS cho DVKH ti VKD to CIF/ m TKTT cho KH ( nu KH cha c CIF/
nhiu lu
03 gi lm vic
02 gi lm vic
01 gi lm vic
i vi HS th tn dng TH MobiFone - TPBank Visa Platinum, s in thoi KH trn h thng c bt buc phi l
no?
S in thoi MobiFone KH cung cp
S in thoi MobiFone lm cn c cp th TPBank Visa
Khng quy nh
VKD c cn gi 01 lin hi bo "Danh sch th v PIN Visa Credit pht hnh" c xc nhn ca Kim sot vin h
phng/ Gim c DVKH, ph trch b phn HTTD v gim c VKD hoc ngi c y quyn ln phng VHT q
trong 02 ngy lm vic k t ngy nhn c th hay hay khng
Khng
C
Thi hn hiu lc ca th ng thng hiu Kt Ni Di Lu?
Th ghi n ni a: 09 nm, th tn dng quc t: 03 nm
Th tn dng quc t: 05 nm, Th ghi n ni a: 05 nm
KH ang s hu 1 th tn dng TPBank Visa thng thng c c s hu thm 1 th ng thng hiu MobiFone T
C
Khng
Lnh o VKD hoc ngi c y quyn kim tra c trch nhim g?
Xc thc tnh chnh xc ca h s
Chu trch nhim v h s vi cc cp thm quyn.
C 2 p n trn
Trng hp KH np b HS pht hnh th tn dng ng thi hoc khng qu 30 ngy k t khi np h s ng k m

khc ti TPBank, Khch hng c c chp nhn h s bn sao i vi cc h s chng minh nng lc ti chnh (nu
C, vi iu kin h s pht hnh th tn dng ny c s dng cho h s ng k khon vay va nu y , ch
hp.
Khng
CVKH cn thu thp y b HS ng k pht hnh th theo quy nh no?
Theo quy nh i vi tng i tng khch hng ti Quy nh sn phm th tn dng quc t dnh cho KHCN
Theo quy nh i vi tng i tng khch hng ti Quy nh sn phm cho vay khng ti sn bo m dnh cho KH
Theo quy nh i vi tng i tng khch hng ti Quy nh sn phm cho vay khng ti sn bo m dnh cho CB
FPT
Loi giao dich no c cng im KNDL
Cc giao dch tin mt
Cc giao dch thanh ton hng ha, dch v thc hin thnh cng ti cc n v chp nhn th
Cc giao dch thu li, thu ph
Cc giao dch l, giao dch kim tra/ kim th(test)
Ch th chnh c pht hnh ti a bao nhiu th ph
1 th
2 th
3 th
5 th
Khch hng phi chu li sut t ngy no
T ngy s dng th thanh ton dch v
T ngy sao k d n th tn dng
K t ngy khch hng s dng th thanh ton hng ha dch v m n ngy thanh ton ca k sao k khch hng kh
d n th
Ph pht chm thanh ton nu s ngy qu hn t 60 ngy tr ln n 150 ngy
KH chu khon tin pht do chm thanh ton s tin thanh ton ti thiu cha tr ht ca k sao k gn nht ti ngy
KH chu khon tin pht do chm thanh ton ca ton b d n th cha tr ht ca k sao k gn nht ti ngy qu h
KH khng chu ph pht
Khch hng c c n hn n hay khng?
c
khng
H chiu c c thay th CMND khi khch hng m th khng?
C
Khng
i vi ngi nc ngoi c cn th thc khng?
Khng
Khuyn khch c
Bt buc c
i vi h s ph duyt trc, thm quyn ca Cp ph duyt D ti a l bao nhiu?
50 triu ng
100 triu ng
200 triu ng
500 triu ng
KH dng th tn dng ca Tpbank c c xt tng hn mc khng?
C
Khng
Hn mc th Visa credit tng ti a l bao nhiu
20 triu ng
30 triu ng
50 triu ng
50 triu ng/ln v 100 triu ng/KH trong 12 thng k t thi im khch hng c ph duyt tng hn mc
100 triu ng
H s gia hn th ca khch hng khi ht thi hn s dng th bao gm nhng h s g?
H s thu nhp
H s php l
H s y nh h s pht hnh th ban u
H s ti sn m bo
T l DTI chp nhn vi mc thu nhp t 7 triu- di 12 triu l:
50%
60%
70%
80%
Thi gian lm vic ti thiu ti VCT hin ti (khng gm th vic) i vi KH tr lng ti Tpbank?
02 thng
02 thng (khng p dng i vi KH gi chc v qun l t Ph phng tr ln)
03 thng
03 thng (khng p dng i vi KH gi chc v qun l t Ph phng tr ln)
Th tn dng nu trn phi c thi gian hot ng tnh n thi im KH np HS ng k pht hnh th ti TPBank t
01 nm tr ln i vi cc Ngn hng Techcombank, Sacombank, ACB, BIDV, Viettin Bank, Shinhan Bank, Exim Ba
06 thng tr ln i vi Ngn hng CitiBank, HSBC, ANZ hoc Vietcombank
01 nm i vi tt c cc Ngn hng
A v B
Hn mc ph duyt trc c cp cho khch hng s hu th Ngn hng khc cn c theo:
T l s dng trung bnh 3 thng gn nht ca tt c cc th
S lng th tn dng m KH ang s hu
Hn mc tn dng ca th tn dng c dng lm cn c pht hnh th tn dng ti TPBank
C 3 p n
T l s dng trung bnh 3 thng gn nht ca tt c cc th ln hn 70% th c c cp th ti Tpbank khng?

Khng cp th ti Tpbank
Ch c cp vi KH s hu 1-2 th tn dng
Ch c cp vi KH s hu t 3 th tn dng tr ln
c cp th ti Tpbank, khng ph thuc vo s lng th cc Ngn hng m KH ang s hu
Theo ph lc 02 i vi nhm khch hng ph duyt trc theo a v, chc v v thm nin cng tc th hn mc cp
Hp ng lao ng khng xc nh thi hn cng tc ti cc n v HCSN Nh nc l:
2 ln thu nhp
3 ln thu nhp
10 triu
15 triu
Ph pht hnh ca th tn dng quc t hng chun ( cha bao gm VAT)
Min ph
100.000 VN
110.000 VN
250.000 VN
Ph chm thanh ton i vi th tn dng quc t ti Tpbank l:
2% s tin chm thanh ton
2% s tin chm thanh ton, ti thiu 100.000 VN
4% s tin chm thanh ton
4% s tin chm thanh ton, ti thiu 100.000 VN
Ph tt ton th tn dng trong vng 12 thng k t ngy m?
100.000 VN
200.000 VN
Min ph
Khng c php tt ton trc
Ph ng tin t th tn dng
2% s tin chuyn i
2% s tin chuyn i, ti thiu 100.000 VN
4% s tin chuyn i
4% s tin chuyn i, ti thiu 100.000 VN
Hn mc ph duyt ti a i vi nhm cc KH ang s hu th ca cc ngn hng khc (trong danh mc quy nh ca TPbank
Hng chun/vng: 300 triu VN. Hng Platinum tr ln: 1 t
Hng chun/vng: 300 triu VN. Hng Platinum tr ln: 1 t (i vi cc th ca ngn hng HSBC, ANZ, Citibank, Vietcomb
Hng chun/vng: 300 triu VN. Hng Platinum tr ln i vi cc ngn hng Techcombank, sacombank, ACB, MBbank, Vie
A v B ng
B v C ng
Ngoi iu kin chung quy nh ti sn phm th tn dng quc t dnh cho khch hng c nhn, m th tn dng, khch h
c tin gi tit kim ti TPbank cn p ng cc iu kin:
Tng s d tin gi ca tt c cc s tit kim ti thi im ngh pht hnh th ti thiu 200 triu VN, thi hn gi tin in t
i vi khch hng nhn lng tin mt v thu nhp t 7- di 12 triu th hn mc c cp l:
3 ln thu nhp v ti a 30 triu.
Theo quy nh h s lng cho CBNV c quan hnh chnh s nghip th h s thu nhp c nhn i vi CBNV thm nin t
nhiu?
3
5
2
4
Trng hp c ph duyt trc?
K ton trng ti NHTM
Chuyn vin bn ti NHTM
Chuyn vin khch hng ti NHTM
C 3 p n trn
Cng thc tnh s tin phi tr hng thng ca khch hng lm th Visa Credit l?
5% * Tng hn mc ca cc th tn dng c cp ti TPBank v cc t chc tn dng (bao gm c th tn dng ang
5% * Tng hn mc ca cc th tn dng c cp ti TPBank v cc t chc tn dng ti thi im xt h s.

Hn mc rt tin mt ti a/ngy i vi th ghi n ng thng hiu Mobifone - TPBank
50 triu ng/ngy
60 triu ng/ngy
80 triu ng/ngy
100 triu ng/ngy
S ln giao dch trong 01 ngy i vi th tn dng ng thng hiu Mobifone - TPBank
2
3
4
khng hn ch
Khch hng nhp sai m PIN my ln s b tm dng s dng i vi th tn dng ng thng hiu Mobifone ?
2
3
4
5
S ln nhp sai CVV2 trong 01 ngy n n vic th b tm dng s dng i vi th tn dng - ng thng hiu -
T 05 ln/ ngy tr ln
T 07 ln/ ngy tr ln
T 08 ln/ ngy tr ln
T 10 ln/ ngy tr ln
Khi pht hnh th tn dng ng thng hiu Mobifone - Tpbank c tnh DTI khng? V tnh nh th no?
Khng tnh DTI
c, DTI = Ngha v tr n hng thng ca khch hng/ Tng thu nhp ca KH
Thi hn hiu lc cn li ca Hi vin kt ni di lu l my thng i vi th chnh ca ch th tn dng ng thn
- TPBank?
3 thng tr ln
4 thng tr ln
5 thng tr ln
6 thng tr ln
Ch th chnh ca th tn dng ng thng hiu Mobifone - TPBank cn b sung chng t chng minh ang cng t
vn iu l bao nhiu?
03 t ng tr ln
05 t ng tr ln
08 t ng tr ln
10 t ng tr ln
Ch th chnh ca th tn dng ng thng hiu Mobifone - TPBank cn b sung chng t chng minh ang cng t
ti ti thiu my thng v HLD thi hn bao lu?
Thi gian cng tc ti n v hin ti ti thiu 01 thng v HL t 01 nm tr ln v tng thm nin cng tc ( t k
thiu 05 thng tr ln
thiu 06 thng tr ln
thiu 12 thng tr ln
thiu 12 thng tr ln
Thu nhp ca ch th chnh ca th tn dng ng thng hiu Mobifone - TPBank l bao nhiu?
T 05 triu ng tr ln
T 06 triu ng tr ln
T 07 triu ng tr ln
T 10 triu ng tr ln
k, BIDV, Shinhanbank, Eximbank (i vi cc th Sacombank visa infinite, ACB world MasterCard: 01 t VN, Th khc 500 triu)
K ti thiu 1 thng (khng bao gm STK ang b phong ta/cm c 1 phn hoc ton b s d)
K ti thiu 1 thng (khng bao gm STK ang b phong ta/cm c 1 phn hoc ton b s d)
K ti thiu 1 thng (khng bao gm STK ang b phong ta/cm c 1 phn hoc ton b s d). V s d tin gi tit kim trung bnh/thng
N, Th khc 500 triu)
n gi tit kim trung bnh/thng trong 03 thng lin tip gn nht lin tc t ti thiu 100triu VN/thng.
STT
8
9
10
11
12
13
14
15
16
17
18
19
20
TH CHP
Ni dung
Quy nh v tui khch hng vay i vi cc sn phm vay c ti sn m bo (Tr trng hp vay cm
s s tit kim, Chng ch tin gi, Vng)?
KH c tui t 18 tui tr ln ti thi im vay vn v khng qu 65 tui ti thi im tt ton khon
vay.
KH c tui t 18 tui tr ln ti thi im vay vn
tui khng qu 65 ti thi im tt ton khon vay.
tui khng qu 70 ti thi im tt ton khon vay.
C bao nhiu phng php thm nh KHCN?
C 3 phng php: thm nh chng t, thm nh qua in thoi, thm nh thc t

C 2 phng php: thm nh in thoi v thm nh thc t
C 4 phng php: thm nh in thoi, thm nh chng t, thm nh thc t, thm nh t xa.
C 3 phng php: thm nh t xa, thm nh in thoi, thm nh qua mng.
Sau thi gian u i li sut k hn thay i li sut p l bao nhiu lu 1 ln:
1 thng/1 ln
3 thng/1 ln
6 thng/1 ln
12 thng/ln
b, c v d
Li sut p dng sau chng trnh u i li sut theo cng thc:
LS = Li sut tit kim 12 thng cui k + Bin X%
LS = Li sut tit kim 13 thng cui k + Bin X%
LS = Li sut c s + Bin cho vay X%
iu kin v tui cho vay ca khch hng l:
Khng qu 60 tui ti thi im vay vn.
Khng qu 65 tui ti thi im vay vn.
Khng qu 65 tui ti thi im kt thc khon vay.
H s vay vn ca khch hng bao gm:
H s php l, h s ti sn, h s thu nhp, h s mc ch vay vn
H s php l, h s ti sn, h s vay vn, h s khc.
H s php l, h s thu nhp, h s vay vn
Quy nh chung v tui bn bo lnh l c nhn/h gia nh l bao nhiu?
T 18 tui n ti thi im kt thc khon vay khng qu 70 tui.
T 18 tui n ti thi im kt thc khon vay khng qu 65 tui
T 18 tui n nh hn 70 tui tnh ti thi im k kt hp ng bo m.
TPBank chp nhn cc ngun ng tr n no sau y
B m KH hoc b m ca v/chng KH hoc con ca khch hng.
B m, con hoc anh ch em rut ca khch hng.
Ch chp nhn ngun thu ca khch hng.
Php nhn cam kt ng tr n
Trng hp TSB thuc s hu ca hai v chng (bn th 3), ch cn 1 trong 2 ngi p ng iu kin
v tui ngi bo lnh c ng khng?
ng
Sai
Khi thu li ca KH, nu ngy thu li trng vi ngy ngh hoc ngy l th c x l nh th no?
H thng s t ng thu vo ngy lm vic tip theo
H thng s t ng thu vo ngy lm vic trc
H thng vn thu vo ngy ngh hoc ngy l
HTTD thc hin thu li tng trng hp
iu kin v quan h tn dng vi cc TCTD yu cu th no?
KH v v/chng Kh khng c n qu hn ti Tpbank v/ hoc TCTD khc (n qu hn t nhm 2 tr ln)

ti thi im ngh vay vn v khng c n Nhm 3 tr ln ti Tpbank v/ hoc cc TCTD trong vng 12
thng gn nht tnh n thi im ngh vay vn
KH khng c n qu hn ti Tpbank v/ hoc TCTD khc (n qu hn t nhm 2 tr ln) ti thi im

ngh vay vn v khng c n Nhm 3 tr ln ti Tpbank v/ hoc cc TCTD trong vng 12 thng gn nht
tnh n thi im ngh vay vn
KH v v/chng Kh khng c n qu hn ti Tpbank v/ hoc TCTD khc (n qu hn t nhm 2 tr ln)

ti thi im ngh vay vn v khng c n Nhm 3 tr ln ti Tpbank v/ hoc cc TCTD trong vng 24
thng gn nht tnh n thi im ngh vay vn
KH khng c n qu hn nhm 2 ti thi im vay vn
Trng hp no khng bt buc ngi ng k vay c h khu thng tr hoc KT3 hoc s tm tr
tnh/thnh ph m Tpbank c a im giao dch?
Ngi ng k vay l v/ chng hoc b/ m hoc con ca KH v khng c s dng ngun thu
nhp ca ngi ng k vay tnh DTI ca khon vay; Hoc Ngi ng k vay l Cn b Chin s qun
i nhn dn, Cng An nhn dn lm vic theo iu ng ca nh nc
Ngi ng k vay l v/ chng hoc b/ m hoc con ca KH v khng c s dng ngun thu
nhp ca ngi ng k vay tnh DTI ca khon vay; V Ngi ng k vay l Cn b Chin s qun
i nhn dn, Cng An nhn dn lm vic theo iu ng ca nh nc
Phng thc tr n ca hn mc tn dng nh th no?
Li thanh ton tng thng
Li thanh ton tng qu v gc tr tng qu
Li thanh ton tng thng/ hng qu v gc tr cui k theo k hn ca tng kh c nhn n

Quy nh v mi quan h ca ngi bo lnh vi KH vay nh th no?
Ch chp nhn bn bo m l v/ chng hoc b m , b m v/ chng ca khch hng.

Ch chp nhn bn bo m l v/ chng hoc b m , b m v/ chng ca khch hng, anh ch em rut
ca Kh
Ch chp nhn bn bo m l v/ chng hoc b m , b m v/ chng ca khch hng, con ca KH,

anh ch em rut ca KH v c y nng lc hnh vi dn s theo quy nh ca php lut
Phng thc tr n ca vay mn c thanh ton nh th no?
Li tr hng thng, tin gc tr hng thng
Tin li c tr hng thng v tnh trn d n vay thc t hoc d n ban u, tin gc c tr u hng
thng (ty theo quy nh sn phm c th hoc ph duyt ca cp c thm quyn)
Tin li c tr hng thng v tnh trn d n vay thc t hoc d n ban u, tin gc c tr u hng
thng hoc hng qu hoc cui k (ty theo quy nh sn phm c th hoc ph duyt ca cp c thm
quyn)
Thu nhp ca ngi ng k vay (khng bao gm v/chng ca khch hng c tnh nh th no?
Thu nhp ca ngi ng k vay khng vt qu 30% tng ngha v tr n ca KH ti Tpbank v cc
TCTD khc
TCTD khc
TCTD khc
S tin phi tr hng thng cu KH ti Tpbank v cc TCTD khc c tnh nh th no?
S tin phi tr hng thng cu KH ti Tpbank v cc TCTD khc = S tin phi tr cho cc khon n c
TSB v khng c TSB hng thng ca KH (Bao gm c khon vay ang xem xt) + Li d thu cc
khon vya thy chi (bao gm c khon vay thu chi ang xem xt) + 5% d n th tn dng ti thi im
VKD lp h s vay vn
TSB v khng c TSB hng thng ca KH + Li d thu cc khon vya thy chi (bao gm c khon vay
thu chi ang xem xt) + 5% d n th tn dng ti thi im VKD lp h s vay vn
TSB v khng c TSB hng thng ca KH + Li d thu cc khon vya thy chi (bao gm c khon vay
thu chi ang xem xt) + 10% d n th tn dng ti thi im VKD lp h s vay vn
KH c th c vay theo nhng phng thc no?
Vay theo hn mc tn dng
Vay theo hn mc thu chi c cp da trn TKTT cu KH m ti Tpbank
Vay mn
C 3 phng n trn
i vi KH vay m bo bng ti sn l STK, chng ch tin gi, vng. tui ti a ca KH c vay
theo hnh thc ny l bao nhiu?
65 tui
60 tui
70 tui
Khng gii hn tui
Trng hp ngun tr n l ngun thu t hot ng ca HKD th thi gian hot ng ti thiu l bao lu?
6 thng
12 thng
STT
1
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
NI DUNG
Din mo ca Cn b nhn vin ti VTM ?
Din mo chuyn nghip, gn gng ph hp vi mi trng lm vic; mc ng phc, trang phc theo yu cu ca TPBank
Mc ng phc, trang phc theo yu cu ca TPBank vo ngy th 2 hng tun.
Mc ng phc, trang phc theo yu cu ca TPBank vo ngy th 2 v th 6 hng tun.
Mc trang phc t chn, m bo lch s, trang nh
Tc phong ca Cn b nhn vin ti VTM ?
Khng cn tip n KH
Lun gi tc phong lch s, t th sn sng phc v KH.
Th hin s nhit tnh v gii p thc mc ca khch hng.
p n B v C l ng
Mc ch ca vic n sm 5-10 pht hng ngy l kim tra v sinh, hnh nh v hot ng ca my VTM ng hay sai
ng
Sai
Lun m bo c ngi trc trong khong thi gian hot ng no ca phng my

8h sng n 5h chiu
8h sng n 8h ti
8h sng n 12h tra
24/7
Bo co cng vic cui ngy bao gm nhng ni dung g?

Test u ngy, tnh trng phng my
Li trong ngy, cc tnh nng KH mong mun
Sn phm KH ng k, tnh hung kh x l v pht sinh khc
Tt c cc p n trn
K nng giao tip ca Cn b nhn vin vi KH ti VTM

Ngn ng giao tip lch s.
Xng danh khi c in thoi lin quan n cng vic, h tr ng nghip.
Lng nghe khch hng, nh v gi tn khch hng
Tt c cc p n trn
Thi khi tip KH ca Cn b nhn vin ti VTM

Gi thi nim n, thn thin
Quan tm gip khch hng
Tn trng khch hng.
Tt c cc p n trn
Cn b nhn vin ti VTM cn nm vng nghip v g

Thnh tho nghip v, xc nhn thng tin ca Khch hng khi giao dch qua VTM.
Hiu r sn phm, hiu r v cc tnh nng, hot ng ca VTM
C p n A v B u ng
1 trong 2 p n A v B l ng
KH b nut th khi giao dch ti my VTM, xut hng gii quyt cho trng hp ny
Ch ng m my VTM ly th cho KH
Xc nhn thng tin KH, hng dn KH lm yu cu tra sot v ng k CN ly Th trong n tra sot
p n A ng
p n B ng
KH np tin vo TK qua VTM nhng my tr li tin. xut hng gii quyt cho trng hp ny
Gi cho KH c th ra quy giao dch gn nht np tin
Gii thch vi KH: My VTM c nhng tiu chun m bo vic nhn din tin np c vo my nn my s khng nhn m
c; khng iu kin lu thng v mong KH thng cm
Nhn tin mt ca KH v i tin cho KH trnh mt thi gian
p n A v B u ng
Phng n gii quyt khi c KH chen ngang giao dch i t vn trong khi TVV ang h tr KH khc ti VTM
Xin li KH ang tip v b ngt qung,v mi KH chen ngang ngi ch trong giy lt GDV h tr KH ang giao dch ti my
a t ri v thng tin v sn phm cho KH ch i tham kho.
p n A v B u sai
p n A v B u ng
KH khiu ni giao dch np tin kh lu ri nhng cha thy tin nhn bo c ti khon v in thoi
Check li thng tin v giao dch np tin KH vi Call center
TH KH ng k sai SDT: in form thay i thng tin c nhn
TH tin cha c trong ti khon: in form yu cu tra sot
Tt c cc phng n trn
Trong qu trnh m TK do li h thng khng th thc hin c.

M TK cho KH trn form giy v a v VKD m TK
Kim tra li pht sinh thuc v phng ban no v thng bo khc phc kp thi
p n A v B u ng
Khng p n no ng
KH np tin nhng h thng khng hin th ni dung cho KH

Kim tra li ni dung KH nhp thiu hay sai.
Kim tra h thng nu c li: Xin li KH mong KH thng cm v mi KH ra CN gn nht np tin

Thng bo cho cc bn lin quan khc phc li.
c 3 p n trn
KH thc hin giao dch m ti khon thanh ton VTM c ng k Ebank v sms nhng KH khiu ni cha c ng k
Tip nhn thng tin KH v nh TV ktra trn FCC v Ebank xem KH c trn h thng hay cha; Nu c ri th check li vi K
CIF/ email; Nu cha c th yu cu KH ng k li.
Mi KH ra quy giao dch gn nht ng k li
C 2 p n trn u ng
KH rt tin mt ti VTM c nhn tin c rch mun i trong khi GDV ti VTM khng c qu i cho KH
Hng dn KH ra quy giao dch gn nht i
Ch ng i tin cho KH
p n A ng
p n B ng
KH n gi tit kim ti VTM. Tuy nhin sau khi in form v y thng tin vo Core th b li v h thng tr li tin cho KH. T
Core (Th ca KH hi c)
Gii thch cho KH v li gi tit kim do qu trnh nhn din th ca KH (th
Hng KH dng CMND m tit kim (nu KH c TKTT ti TPBank, trng hp KH cha c TKTT th hng dn KH m
m tit kim
Xin li khch hng v ng thi tm hiu nguyn nhn v khc phc li nhanh nht c th v hn KH quay li sau giao dch,
Tt c cc p n trn
KH n m ti khon (m STK) dng CMND c qu m khi scan khng nhn din c( CMND vn cn hiu lc)
Xin li KH khng th tip nhn trng hp ny, mong KH thng cm v y l quy nh ca Ngn hng
Gi KH s dng giy t ty thn khc nh Cn cc cng dn hoc H Chiu m TK
p n A v B u ng
Khng p n no ng
Khi c bo ch, phng vin, cc n v truyn thng khc hoc Khch hng ti chp hnh quay film
T chi kho lo
a ra l do l bo mt thng tin ca Ngn hng v Khch hng giao dch nn khng c quay film chp nh
p n A v B u ng
p n A v B u sai
Li np tin bng CMND( KH c CIF ri tuy nhin nhp CMND bo cn m TKTT)

Gi ln Call Center kim tra li trn FCC ang loi hnh l CMND hay H Chiu
Mi KH ra quy giao dch gn nht np tin
p n A v B u ng
p n A v B u sai
KH thc hin giao dch xong nhng my VTM khng c thng bo cho khch nhn bin lai hay khng
Xin li KH mt cch kho lo
Nh s tr gip t bn K Thut
Tt c cc p n trn
KH np tin bng CMND, khng kt ni ln Call Center c. xut hng gii quyt l xin li KH v s bt tin th Log O
sai?
ng
Sai
1 LiveBank l g?
2 KH c th thc hin nhng giao dch no trn LiveBank
C th np tin vo TK ca ngi khc thng qua

3 LiveBank Khng?
C th np tin vo TK ca Ngn hng khc ti

4 LiveBank khng?
5 Th tc np tin vo TK ti LiveBank
6 C gii hn s tin np ti LiveBank khng?
7 Th tc m TKTT ti LiveBank
8 CMND ca KH b m, c m TK c khng?
KH c TK ti TPBank, c th ti LiveBank m
9 thm TK c khng?
KH m TK ti LiveBank,tin trong TK ca KH c c
10 hng li khng?
KH m TK ti LiveBank,tin trong TK ca KH c c
10 hng li khng?
KH c th ng k m th ATM/ Visa Debit ti

11 LiveBank khng?
KH m th ATM qua LiveBank bao lu th nhn c

12 th?
13 M th ti LiveBank, KH s nhn th ti u?
14 KH c th ng k eBank qua LiveBank c khng?
KH ng k eBank khi m TK ti LiveBank s nhn tn

15 ng nhp v mt khu ti u?
Khi rt tin thnh cng nhng tin tr ra b thiu th s

16 cn th tc v thi gian bao lu?
17
i tng p dng ca tit kim LiveBank l ai?
18
Tit kim LiveBank c m qua knh giao dch no?
Th ATM ca Ngn hng khc rt c tin ti my

19 LiveBank khng
20 Th tc gi Tit kim ti LiveBank?
21 KH c th tt ton s tit kim m qua LiveBank u?
22 Ti tc l g?
23 Trn Livebank c nhng phng thc ti tc no?
24 Hon thnh KYC l g?
25 S tit kim LiveBank c c cm c khng?
26 Hnh thc ln li tit kim trn LiveBank?

S tin gi tit kim ti thiu trn LiveBank l bao
27
nhiu?
28 Nhm k hn no sau y khng phi l k hn gi ca

tit kim LiveBank?
Gi tit kim trn Livebank c c tt ton trc hn

29
khng
30 Cc loi th ng k pht hnh c trn LiveBank l
Khch hng c th tt ton STK trc tip trn LiveBank

31
khng
KH cha c th, nhng c s TKTT. KH mun np

32
tin vo ti khon ca mnh th phi lm nh th no
Trn LiveBank, nhp m Pin sai bao nhiu ln th my

33
s t ng nut th
34 In bin li trn LiveBank c mt ph khng?
35
C s tnh li ca tit kim LiveBank k hn tun
36
C s tnh li ca tit kim LiveBank k hn thng
37 Tit kim LiveBank c quy nh s tin gi ti thiu
khng, nu c th mc quy nh ny l bao nhiu tin?
38
c im no sau y khng phi tin ch ca LiveBank
39 Thi gian hot ng ca LiveBank
40
KH c th m TKTT v m TKTK vo thi gian no
L gii php cng ngh TPBank cung cp nhm hng ti vic giao dch t ng qua trc tuyn. Vi giao din n gin, thn t
c th thc hin cc giao dch ng thi c th kt ni trc tip vi t vn vin qua video h tr cc giao dch nh: Np tin
tit kim.
c th thc hin cc giao dch ng thi c th kt ni trc tip vi t vn vin qua video h tr cc giao dch nh: Np tin
L gii php cng ngh TPBank cung cp nhm hng ti vic giao dch t ng qua . Vi giao din n gin, thn thin v d
thc hin cc giao dch ng thi c th kt ni trc tip vi t vn vin qua video h tr cc giao dch nh: Np tin, rt ti
c th thc hin cc giao dch ng thi c th kt ni trc tip vi t vn vin qua video h tr cc giao dch nh: m ti kh
Np/rt tin t Ti khon
M ti khon (i vi KH cha c m khch hng ti TPBank)
Gi tit kim
C 3 p n trn
Qu khch c th np tin vo TK ca ngi khc m ti tt c cc ngn hng qua Live Bank.
Qu khch c th np tin vo TK ca ngi khc m ti TPBank qua Live Bank.
C 2 p n trn u ng
Khng c p n no ng
C. Tt c cc ngn hng
Ch cc ngn hng thuc NAPAS
Tr cc ngn hng HSBC, CitiBank, ANZ, ShinhanBank.
Khng.
KH mang theo th ATM/Visa debit np tin vo TKTT
KH mang theo th CMND mi np tin vo TKTT
KH mang theo CMND/ H chiu np tin vo TKTT
C 3 p n trn
C. Hn mc np tin ti LiveBank l 100 t/ln v khng gii hn s ln np
Khng gii hn s tin np v s ln np.
KH mang theo CMND m TK ti LiveBank
KH mang theo H chiu m TK ti LiveBank
C 2 p n trn
Khng c p n no ng
C. CMND ca KH vn c my LiveBank chp nhn m TK
C. KH dng H chiu thay th CMND m TK
Khng. KH phi lm li CMND m TK
C.
Khng.
C. Tin trong TK ca KH s c hng mc li sut khng k hn thp hn TK m ti CN/PGD v c TPBank quy nh t
thi k.
C. Tin trong TK ca KH s c hng mc li sut khng k hn bng TK m ti CN/PGD v c TPBank quy nh trong
k.
C. Tin trong TK ca KH s c hng mc li sut khng k hn cao hn TK m ti CN/PGD v c TPBank quy nh tr
thi k.
Khng.
C. Nu KH cha c ti khon ti TPBank.
C. Nu KH c ti khon ti TPBank.
Khng.
T 3-5 ngy lm vic
T 5-7 ngy lm vic
T 7-10 ngy lm vic
Ti CN/PGD gn my LiveBank KH ng k pht hnh th nht.
Ti CN/PGD bt k. Do TPBank ch nh v thng bo n KH.
Ti CN/PGD m KH ng k nhn th khi pht hnh.
Th s c chuyn pht nhanh v a ch ca KH.
C. Nu KH cha c ti khon ti TPBank.
C. Nu KH c ti khon ti TPBank.
Khng.
KH s nhn tn ng nhp v mt khu ngay ti my LiveBank
KH s nhn tn ng nhp ngay ti my LiveBank v mt khu s c gi ti email KH ng k trong vng 24h.
Tn ng nhp v mt khu s c gi ti email KH ng k trong vng 24h.
NH s gi in thng bo ti KH trong vng 24h
Qu khch vui lng ti chi nhnh gn nht ca TPBank lm tra sot.
Thi gian tra sot ti a trong 01 ngy lm vic k t ngy TPBank tip nhn tra sot.
L c nhn ngi Vit Nam ang sinh sng v hot ng hp php ti Vit Nam theo Q 1160/2004/Q- NHNN v quy nh c
iu kin gi tin tit kim theo Quy ch tin gi tit kim (QC01/H) ca TPBank trong tng thi k
L c nhn ngi Vit Nam hoc ngi nc ngoi

ang sinh sng v hot ng hp php ti Vit Nam
theo Q 1160/2004/Q-NHNN v quy nh ca php
lut, p ng y cc iu kin gi tin tit kim
theo Quy ch tin gi tit kim (QC01/H) ca
TPBank trong tng thi k.
L c nhn ngi Vit Nam ang sinh sng v hot

ng hp php ti Vit Nam theo Q 1160/2004/Q-
NHNN v quy nh ca php lut, p ng y cc
iu kin gi tin tit kim theo Quy ch tin gi tit
kim (QC01/H) ca TPBank trong tng thi k v c
ti khon thanh ton m ti TPBank bng VND
L c nhn ngi Vit Nam hoc ngi nc ngoi ang sinh sng v hot ng hp php ti Vit Nam theo Q 1160/2004/Q
lut, p ng y cc iu kin gi tin tit kim theo Quy ch tin gi tit kim (QC01/H) ca TPBank trong tng thi k
ti TPBank bng VND
Ti cc im giao dch ca TPBank

Qua cc my ATMs
Qua cc my VTMs
Khng c p n ng
C. Tt c cc ngn hng
C. Cc ngn hng thuc NAPAS
Khng h tr
KH c th gi tit kim ti my LiveBank ca TPBank bng: Th v PIN (th c pht hnh ti TPBank)
KH c th gi tit kim ti my LiveBank ca TPBank bng: CMND/ H chiu
A hoc B
Khch hng c th tt ton s Tit kim m qua LiveBank qua eBank

Khch hng c th tt ton s Tit kim m qua LiveBank ti CN bt k ca TPBank
C A v B u ng.
n ngy o hn, s tin tit kim s c chuyn sang mt TKTK mi c k hn v li sut bng k hn v li sut ca TK
n ngy o hn, s tin tit kim s c chuyn sang mt TKTK mi c k hn tng ng vi k hn ca TKTK tr
im ti tc.
Khng c p n no ng
Ti tc c gc v li
Ti tc gc, li c chuyn vo TKTT
Khng ti tc
C 3 p n trn
H tr KH hon tt th tc khi KH ng k thng tin qua SMS/ Website m cha c ng k form mu ca TPBank
H tr KH ng k nhng dch v tin ch: SMS Banking, eBank, th, chp hnh nhn din, du vn tay
H tr KH cp nht thng tin c nhn: s in thoi, email, a ch,
C 3 p n trn
c chuyn nhng v c cm c
c chuyn nhng nhng khng c cm c
c cm c nhng khng c chuyn nhng
Khng c chuyn nhng v khng c cm c
u k
nh k
Cui k
Ty KH ng k.
500.000 VND
1.000.000 VND
10.000.000 VND
Khng quy nh
1,2,3 tun
13,15,21,25 thng
9, 12, 18, 24 v 36 thng
1, 2, 3, 6 thng
Khng
C. khch hng c hng li sut khng k hn ca TPBank ti thi im tt ton tnh theo s ngy gi thc t
C. khch hng c hng li sut theo k hn chn ban u tnh theo s ngy gi thc t
Khng c p n no ng
Th ecounter
Th Visa Debit
Tt c cc loi th hin ang c ca TPBank
C A v B u ng.
Khng. Ch c th tt ton ti quy hoc eBank

C
Khng. Ch c th tt ton trc tip ti quy
KH khng np c tin
C th np bng CMND
C th np bng h chiu
C b v c
1
2
3
4
Khng
C. 2% giao dch
30 ngy
360 ngy
365 ngy
30 ngy
360 ngy
365 ngy
khng quy nh
1,000,000
10,000,000
Khng c p n ung
u i khi gi tit kim vi li sut cao hn ti quy (0.2%) v eBank (0.05%).

Tit kim thi gian v chi ph, thun tin khi giao dch mi lc, mi ni.
C th o eMoney
Ch ng tra cu thng tin tit kim v i ch th ti tc ca tit kim LiveBank cho ph hp vi nhu cu ca Khch hng v tit kim tin
24/7
8h sng - 8h ti
8h sng- 5h chiu
Tt c cc ngy trong tun, tr T7, CN v cc ngy l
24/7
8h sng - 8h ti
8h sng- 5h chiu
Tt c cc ngy trong tun, tr T7, CN v cc ngy l

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STT

Ph chuyn tin nhanh trn h thng Ebank (chuyn tin ti s ti khon

Ch th ng thng hiu Mobilefone - TPBank c c tch im Kt ni di lu vo TK ca ch th chnh hay khng?

Cc giao dch ca ch th ph ng thng hiu Mobilefone - TPBank c c tch im Kt ni di lu hay khng?

Khi n hn ton b gc v li ca sn phm An Gia Pht Lc c chuyn vo ti khon no?

Ton b s tin gc v li c gi trn TK AGPL cho n khi KH n Ngn hng tt ton.

Sn phm no di y, khch hng khng c php cm c vay theo sn phm cm c STK

Khch hng c th s dng STK ca bn th ba lm ti sn m bo cho khon vay khng

Khng ti tc. Ton b s gc v li c chuyn vo ti khon thanh ton ca KH m ti TPBank ti ngy n hn

Khng ti tc. Ton b s gc v li c chuyn vo TKTT hoc TKQL ca KH m ti TPBank ti ngy n hn

Khng c chuyn nhng, khng c cm c vay vn ti TPBank v cc TCTD khc

Sau 12 thng u tin, s tit kim Trng An Lc s c ti tc vi k hn bao nhiu thng?

Khng ti tc. Gc v li chuyn sang TKTT hoc gi trn TK gi gp ( ty theo yu cu ca KH)

Quy nh v tui i vi khch hng vay hn mc th tn dng?

KH khng c n qu hn ti TPBank, v/hoc TCTD khc (n qu hn t nhm 2 tr ln) ti thi im yu cu pht h

5% * Tng hn mc ca cc th tn dng c cp ti TPBank v cc t chc tn dng (bao gm c th tn dng ang

5% * Tng hn mc ca cc th tn dng c cp ti TPBank v cc t chc tn dng ti thi im xt h s.

c cp nu c xc nhn ca VCT v vic tip tc hp ng. Khng yu cu i vi KH gi chc v qun l t P

S hu th tn dng bt k ca HSBC, ANZ, Citibank, Vietcombank, Techcombank, ACB v Sacombank

Trng hp KH np b HS pht hnh th tn dng ng thi hoc khng qu 30 ngy k t khi np h s ng k m

T l s dng trung bnh 3 thng gn nht ca tt c cc th ln hn 70% th c c cp th ti Tpbank khng?

5% * Tng hn mc ca cc th tn dng c cp ti TPBank v cc t chc tn dng (bao gm c th tn dng ang

5% * Tng hn mc ca cc th tn dng c cp ti TPBank v cc t chc tn dng ti thi im xt h s.

C 3 phng php: thm nh chng t, thm nh qua in thoi, thm nh thc t

KH v v/chng Kh khng c n qu hn ti Tpbank v/ hoc TCTD khc (n qu hn t nhm 2 tr ln)

KH khng c n qu hn ti Tpbank v/ hoc TCTD khc (n qu hn t nhm 2 tr ln) ti thi im

KH v v/chng Kh khng c n qu hn ti Tpbank v/ hoc TCTD khc (n qu hn t nhm 2 tr ln)

Li thanh ton tng thng/ hng qu v gc tr cui k theo k hn ca tng kh c nhn n

Ch chp nhn bn bo m l v/ chng hoc b m , b m v/ chng ca khch hng.

Ch chp nhn bn bo m l v/ chng hoc b m , b m v/ chng ca khch hng, con ca KH,

S tin phi tr hng thng cu KH ti Tpbank v cc TCTD khc c tnh nh th no?

Lun m bo c ngi trc trong khong thi gian hot ng no ca phng my

Bo co cng vic cui ngy bao gm nhng ni dung g?

K nng giao tip ca Cn b nhn vin vi KH ti VTM

Thi khi tip KH ca Cn b nhn vin ti VTM

Cn b nhn vin ti VTM cn nm vng nghip v g

Trong qu trnh m TK do li h thng khng th thc hin c.

KH np tin nhng h thng khng hin th ni dung cho KH

Kim tra h thng nu c li: Xin li KH mong KH thng cm v mi KH ra CN gn nht np tin

Li np tin bng CMND( KH c CIF ri tuy nhin nhp CMND bo cn m TKTT)

2 KH c th thc hin nhng giao dch no trn LiveBank

C th np tin vo TK ca ngi khc thng qua

C th np tin vo TK ca Ngn hng khc ti

6 C gii hn s tin np ti LiveBank khng?

KH c th ng k m th ATM/ Visa Debit ti

KH m th ATM qua LiveBank bao lu th nhn c

14 KH c th ng k eBank qua LiveBank c khng?

KH ng k eBank khi m TK ti LiveBank s nhn tn

Khi rt tin thnh cng nhng tin tr ra b thiu th s

Th ATM ca Ngn hng khc rt c tin ti my

20 Th tc gi Tit kim ti LiveBank?

21 KH c th tt ton s tit kim m qua LiveBank u?

23 Trn Livebank c nhng phng thc ti tc no?

24 Hon thnh KYC l g?

25 S tit kim LiveBank c c cm c khng?

26 Hnh thc ln li tit kim trn LiveBank?

28 Nhm k hn no sau y khng phi l k hn gi ca

Gi tit kim trn Livebank c c tt ton trc hn

30 Cc loi th ng k pht hnh c trn LiveBank l

Khch hng c th tt ton STK trc tip trn LiveBank

KH cha c th, nhng c s TKTT. KH mun np

Trn LiveBank, nhp m Pin sai bao nhiu ln th my

34 In bin li trn LiveBank c mt ph khng?

39 Thi gian hot ng ca LiveBank