Quality Assurance Manual PDF

Page 1 of 73
QAM-2008
ISSUE DATE : July 24th, 2009
SECTION NO. : 0
REV. 1
QUALITY ASSURANCE MANUAL
QAM-2008
1st EDITION
ISSUED BY : QUALITY ASSURANCE DIVISION
CONTROLLED COPY UNCONTROLLED COPY

NO. 9-1
(Making a copy of this manual or taking out of the company are prohibited without
management representatives permission.)
KVC CO., LTD.

Page 2 of 73
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ISSUE DATE : July 24, 2009
SECTION NO. : 0.1
REV.1
0 Cover 1
0.1 Contents 2
1 Purpose and distribution 6
2 History of Revision 7
3 The company outline and scope 9
4 Quality management system 10

General requirements 10
Documentation requirement 11
General 11
Quality manual 15
Control of documents 16
Control of records 17
5 Management responsibility 19
Management commitment 19
Customer focus 19
Quality policy 20
Planning 22
Quality objectives 22
Quality management system planning 22
Responsibility, authority and communication 23
Responsibility and authority 23
Management representative 27
Internal communication 27
Management review 28
General 28
Review input 29
Review output 29
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6 Resource management 30
Provision of resources 30
Human resources 31
General 31
Competence, awareness and training 31
Infrastructure 33
Work environment 34
7 Product realization 35
Planning of product realization 35
Customer-related processes 36
Determination of requirements related to the products 36
Review of requirements related to the products 36
Communication with customer 38
Design and development 39
Design and development planning 39
Design and development input 40
Design and development output 41
Design and development review 42
Design and development verification 43
Design and development validation 43
Control of design and development changes 44
Purchasing 45
Purchasing process 45
Purchasing information 46
Verification of purchasing products 47
Manufacturing and service 48
Control of manufacturing and service 48
Validation of processes for manufacturing and service 49
Identification and traceability 49
Property of customer 52
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Storage of product 53
Control of monitoring and measuring devices 54
8 Measurement, analysis and improvement 56

General 56
Monitoring and measurement 57
Customers satisfaction 57
Internal audit 57
Monitoring and measurement of processes 58
Monitoring and measurement of products 58
Control of nonconforming products 59
Data analysis 60
Improvement 61
Continual improvement 61
Corrective action 62
Preventive action 63
9 API-controls 64
Introduction 64
API-monogram control 64
API-manufacturing control 64
API-conformance control 65
Conformity of API products 65
API-acceptance status 65
API-segregation control 66
API-non-conformance control 66
Nonconformity review and disposition 67
Review analysis 67
API monogram issue 68
API monogram register 68
In-process inspection and testing 69
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Acceptance status 69
Valve release 70
Inspection records 70
Rejection and segregation 70
Non-conformance 71
Final inspection and testing 71

Final inspection quality review 72
Review nonconformity 72
Field nonconformance reporting 72
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SECTION NO. : 1
REV.1
1. Purpose and distribution

This quality manual prescribes the quality management system which aims at the
quality assurance in KVC CO., LTD. (hereinafter called The organization).
The organization prepared the quality management system documents suitable to the
International standard of the quality management ISO 9001:2008 , and API Spec Q1 by
carrying this out we achieve our quality policy, get the customer satisfaction and
contribute to business development and society.
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SECTION NO. : 2
REV.1
2. History or Revision
1. Distribution
All quality assurance manuals to distribute to our inter-company should be
controlled copy. (But, the quality assurance manual for outside survey should
be controlled copy .)
As for the distribution to the outside of the company, it is limited to the person
whom management representative in charge permitted. In that case, the
indication ofnon-controlled copy on the cover is cleared , and the stamp of "
non-controlled copy " is stamped on all the pages.
A quality assurance division manager controls the text of the quality manual, and
a place of distribution of the control copy is shown in the following. And, the
quality manual prepared with electronic document which quality assurance
division controls can be read by our employees freely in our office so that they
can make use of it for the business.
Note) Controlled copy is the document that the latest edition is controlled for
every revision after the distribution, and non-controlled copy is a document
that is not controlled by latest revision.
Controlled copy Distribution to :

No.
1 President
2 Administration Division
3 Sales Division
4 Procurement Division
5 Manufacturing Division
6 Engineering Division
7 Quality Assurance Division
8 External Audit Organization
Page 8 of 73
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SECTION NO. : 2
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2. History of Revision
Edition Revised date Page Contents of revision Approval/preparation

No. No.
1. Mar. 18, 2009 1-71 Newly enactment Rev.0 Approved
Page 9 of 73
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SECTION NO. : 3
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3. The company outline and scope
1. Company outline
Company Name KVC CO., LTD.

President Koichi Kobayashi
Head office 153, Nagahara-cho, Sakaimachi Ayanokoji, Shimogyo-ku,
Kyoto, 600-8073 Japan
Outline of Business Manufacturing and Sales of Various Valves and

valve-related equipments
Foundation 1987
2. Scope
(1) This quality assurance manual is applied to the quality assurance activities from
the design of the Ball Valves which are manufacturing by our own company to
the service.
(2) As for other valve products ( such as Gate, Globe , Check Valves and so on ),
well manufacture based on our customers specification, the drawing, and so on,
and control.
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SECTION NO. : 4
REV.1
4. Quality management system

4.1 General requirements
The organization establishes quality management system corresponding to the
requirement items of ISO 9001:2008, and API Spec Q1 and prepares documents,
carries it out, maintains it, and then improves the effectiveness continuously.
The organization takes following actions surely in enforcing quality management
system.
1. The process (process and works) which is necessary for the system is clarified
by " 4.2 the quality assurance system chart ".
2. The mutual relationship of a series of processes and the process is clarified by the
quality assurance system chart.
3. A necessary standard for a decision and a method are decided in order to ensure the
management of these processes to be effective.
4. Necessary management resources and the use of the information are made possible
in order to support the application and monitoring of these processes.
5. These processes are measured, monitored and analyzed.
6. Necessary actions to be accomplished in order to attain the result planned and
continuous improvement.
7. As for the products other than Ball valves (such as Gate, Globe and Check valves
and so on), management system for outsourcing process is clarified in 7.4.1
Purchasing Process and controlled.
The organization manages these processes in accordance with the international

requirement.
4.1.1 Outsourced processes and/or services
The organization shall maintain responsibility for product conformance to

specified requirements when processes are outsouced. This system is clarified in
7.4.1 Purchasing Process and controlled.
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SECTION NO. : 4.2
REV.1
4.2 Documentation Requirements

4.2.1 General (1/4)
The documents, standards, procedures and records which are necessary for the
quality management system, are shown in the quality assurance system chart
(attached sheet).
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SECTION NO. : 4.2
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4.2.1 General (2/4)
MANAGEMENT QUALITY PROCUREMENT/
WORKING ITEMS& ENGINEERING
USER PRESIDENT REPRESENTATIV ASSURANCE SALES DIV. MANUFACTURIN STANDARDS/ PROCEDURES DOCUMENTS
REQUIREMENTS DIV.
E DIV. G DIV.
QUALITY POLICY MINUTES OF QUALITY

QUALITY POLICY,ANNUAL OBJECTIVES
5.1 MANAGEMENT MEETING
COMMITMENT DOCUMENT CONTROL STANDARD MINUTES OF MANAGEMENT
DOCUMENT CONTROL
5.2 CUSTOMER FOCUS PROCEDURES REVIEW
5.3 QUALITY POLICY QUALITY MEETING MANAGEMENT REVIEW
5.4.1 QUALITY OBJECTIVES REPORTS
CONTRACT CONTROL STANDARD

REQUEST
CONFIRMATION OF REQUIREMENTS ORDER SHEET CONTROL
FOR STANDARD MARKET RESEARCH REPORTS
SALES QUOTATION MARKET RESEARCH STANDARD CONTRACT,AGREEMENT
7.2 CUSTOMER-RELATED CUSTOMER SUPPLIED CONTROL ORDER SEET
PROCESSES STANDARD RECEIPT OF SUPPLIED
CONTRACT/ PREPARATION OF QUOTATION SALES PROCEDURE PRODUCT
SALES QUALITY RECORDS
KEEPING PROCEDURE
PREPARATION OF NEW PRODUCT'S DESING CONTROL STANDARD

DESIGN REVIEW STANDARD
SPECIFICATION STANDARD FOR SPECIFICATION OF
DESIGN REPORT DOCUMENTS
NEW PRODUCT
PRODUCT PLANNING DOCUMENT
DESIGN AND STANDARD FOR DESIGN
REPORT OF DESIGN PROTOTYPE
PROTOTYPE
DEVELOPMENT PLANNING DESIGN DESIGN AUDIT RECORD
DESIGN PLANNING STANDARD
7.3DESIGN AND DESIGN PLANNING DOCUMENT
STANDARD FOR PROTOTYPE
DEVELOPMENT SUBMITTAL ADVICE OF DRAWING
EVALUATION
PROTOTYPE EVALUATION
DESIGN DRAWING CONTROL
REPORT
STANDARD
STANDARD DRAWING,APPROVED
DRAWING
STANDARD FOR ISSUING OF

PURCHASE REQUEST
ORDER TO SUPPLIER STANDARD FOR CONTARACT
WITH SUPPLIER CONTRACT
SUPPLIER EVALUATION ORDER SEET
PURCHASING STANDARD SUPPLIER EVALUTION REPORT
7.4 PURCHASING ACCEPTANCE INSPECTION SUPPLIER CONTROL STANDARD SUPPLIER'S QUALITY AUDIT
SUPPLIER'S QUALITY AUDIT RECORD
STANDARD SUPPLIER LIST
ORDERING PROCEDURE
ORDERING PROCEDURE OF
PURCHASING PRDUCTS
* FOR ORDINARY PRODUCT(EXCEPT NEW PRODUCT),MANUFACTURING DIVISION OR OVERSEAS DIVISION (PROCUREMENT) MAKE ARRANGEMENT WITH SUPPLIER AFTER CONTRACT.
Page 13 of 73
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SECTION NO. : 4.2
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4.2.1 General (3/4)
DOMESTIC OVERSEAS
MANAGEMENT QUALITY
WORKING ITEMS& SALES/ ENGINEERING PROCUREMENT/
USER PRESIDENT REPRESENTATIV ASSURANCE STANDARDS/ PROCEDURES DOCUMENTS
REQUIREMENTS OVERSEAS DIV. MANUFACTURIN
E DIV.
SALES G DIV.
WORKING INSTRUCTION
WORKING INSTRUCTION STANDARD
MANUFACTURING OF DOCUMENT
MANUFACTURING WORKING SCHEDULE CONTROL
WORKING SCHEDULE CONTROL
PROTOTYPE STANDARD
7.5 MANUFACTURING AND CARD
QC PROCESS TABLE STANDARD
SERVICE QC PROCESS TABLE
IN-PROCESS INSPECTION
VALIDATION IN-PROCESS INSPECTION
STANDARD
RECORD
INSPECTION STANDARD
STANDARD FOR PREPARATION OF
QUALITY PLANNING DOCUMENT
PRODUCT/DELIVERY INSPECTION
INSPECTION STANDARD
SPECIAL APPOINTMENT
7.6 CONTROL OF ACCEPTANCE/DELIVERY
PRODUCT/DELIVERY PROCESSING STANDARD
MONITORING AND INSPECTION RESULT
PRODUCT IDENTIFICATION
INSPECTION SPECIAL APPOINTMENT
MEASURING DEVICES CONTROL STANDARD
APPLICATION FORM
8.2.4 MONITORING AND MEASURING DEVICES CONTROL
MEASURING DEVICES CONTROL
MEASUREMENT OF STANDARD
LEDGER
PRODUCT 8.3 MEASURING DEVICES
MEASURING DEVICES
PROOFREADING STANDARD
CONTROL OF NON- PROOFREADING RECORD
MEASURING DEVICES SELECTION
CONFORMING PRODUCT
STANDARD
ACCEPTANCE INSPECTION
PROCEDURE
MEASURING DEVICES PROCEDURE
FOR USE
DELIVERY OF PRODUCT DELIVERY OF PRODUCT

DELIVERY PRODUCT STORAGE STANDARD
7.5.5 STORAGE OF PRODUCT PRODUCT IDENTIFICATION
7.5.2 VALIDATION OF CONTROL STANDARD DIRECTION OF PRODUCT
PROCESSES FOR PRODUCT STRAGE
MANUFACTURING AND STORAGE/PACKING/DELIVERY
SERVICE PROCEDURE
CUSTOMER'S SAMPLING
SATISFACTION QUESTIONNAIRE STANDARD FOR MARKET
MARKET COMPLAINTS RECORD
8.2.1CUSTOMER'S COMPRAINTS TREATMENT
SATISFACTION
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SECTION NO. : 4.2
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4.2.1 General (4/4)
DOMESTIC OVERSEAS
MANAGEMENT QUALITY
WORKING ITEMS& SALES/ ENGINEERING PROCUREMENT/
USER PRESIDENT REPRESENTATIV ASSURANCE STANDARDS/ PROCEDURES DOCUMENTS
REQUIREMENTS OVERSEAS DIV. MANUFACTURIN
E DIV.
SALES G DIV.
QUALITY SYSTEM REVIEW
STANDARD
CORRECTIVEPREVENTIVE
CORRECTIVE/PREVENTIVE
ACTION RECORD OF QUALITY SYSTEM
CORRECTIVE ACTION / PREVENTIVE ACTION ACTION PROCEDURE
8.5.2 CORRECTIVE ACTION AUDIT REVIEW
CORRECTIVE ACTION
8.5.3 PREVENTIVE ACTION
PROCEDURE OF IN-PROCESS NON-
CONFORMING PRODUCT
INTERNAL QUALITY AUDIT

INTERNAL AUDIT INTERNAL QUALITY AUDIT INTERNAL QUALITY AUDIT
STANDARD
8.2.2 INTERNAL AUDIT RECORD
INTERNAL AUDIT PROCEDURE
CONTROL OF DOCUMENTS
STANDARD
QUALITY MANUAL STANDARD
STANDARD FOR PREPARATION OF
CONTROL OF DOCUMENTS QUALITY STANDARD QUALITY MANUAL ISSUANCE
4.2.2 QUALITY MANUAL QUALITY RECORD CONTROL RECORD
4.2.3 CONTROL OF CONTROL OF DOCUMENTS STANDARD QUALITY STANDARD ISSUANCE
DOCUMENTS CONTROL OF DOCUMENTS RECORD
PROCEDURE
PROCEDURE FOR CONTROL OF
DOCUMENTS,ISSUANCE AND
ABOLITION
TRAINING
6.2.2 TRAINING STANDARD
TRAINING TRAINING RECORD
COMPETENCE,AWARENESS TRAINING PROCEDURE
AND TRAINING
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SECTION NO. : 4.2
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4.2.2 Quality manual

The organization establishes quality system and prepare quality manual and maintain
it in order to provide products and service suitable to requirements of API Spec Q1 and
ISO 9001. Document outline is as follows.
Primary documents : Quality manual

The document which described the quality management system
of the organization
Secondary documents : Standard document
The document which described the procedure to materialized
quality system in each section
Tertiary documents : Procedures and ledger
The document in which secondary document is subdivided, and
definite procedure and process are defined, also ledgers for
application of secondary and tertiary document.
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4.2.3 Control of documents
1. Control of documents
Documents required by the quality management system shall be established and
controlled as follows.
(1) Primary documents : Prepared by Quality Assurance Division, surveyed by Quality
Assurance Committee and approved by President. Quality
Assurance Division controls the documents.
(2) Secondary documents : Prepared by each section, surveyed by Quality Assurance

Committee and approved by President. Quality Assurance
Division controls the documents.
(3) Tertiary documents : Each section prepares in case of necessity, surveyed and
approved by relevant management of issuance section. Each
section controls the documents.
Control of documents are fully defined in Document control standard (KGD101)
2. Issue and change of the documents

(1) Prior to issue the documents, the person who is given authority to
approve documents for adequacy.
(2) To review and update as necessary and re-approve documents
(3) To ensure that changes and current revision status of documents are identified.
In The organization, in accordance with the Document control standard,
history of revision is described in the ledger, also ledger is maintained and
controlled to make use of the latest revised documents.
(4) To ensure that relevant versions if applicable documents are available at point of
use.
(5) To ensure that documents remain regible and readily identifiable.
(6) documents and data are confirmed and approved by management of
original issuance section if it is not specially defined.
(7) To prevent the unintended use of obsolete documents, and to apply suitable
identification to them if they are retained any purpose by putting the stamp of
Abolition
Related standard : Document control standard (KGD101)

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SECTION NO. : 4.2
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4.2.4 Control of records

Following documents are quality records,. These records are established to provide
evidence of conformity of requirements and of the effective operation of the quality
system shall be controlled.
The organization shall establish Document control standard to defined the controls
needed for the identification, storage, protection, retrieval, retention and disposition of
records.
Quality records
(5.6.1) Record of management review
(6.2.2) Record of training
(7.1 ) Process of product realization and record of the results
(7.2.2) Record of review for requirements for products
(7.3.2) Record of design and development input
(7.3.4) Record of design and development review
(7.3.5) Record of design and development verification
(7.3.6) Record of design and development validation
(7.3.7) Record of design and development change
(7.4.1) Record of suppliers evaluation
(7.5.2) Record of process validation of manufacturing and service
(7.5.3) Record of identification and traceability
(7.5.4) Record of lost and damage of customers property
(7.6) Standard record which was used for correction and verification of
measurement device when no international or national measurement
standard is existed.
(7.6) Record of previous results validation when measurement device is not
applicable to the requirements
(7.6 ) Record of correction and verification of measurement device
(8.2.2) Record of internal audit
(8.2.4) Record of product suitability in relation with standard
(8.3) Record of non-conforming product and special adoption
(8.5.2) Record of corrective action
(8.5.3) Record of preventive action
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4.2.4.1 Control of records
The documented procedure shall identify the functions responsible for the collection
and maintenance of records.
Records required by applicable industry product standards shall be retained for not
less than the period of time specified by the industry standard or five years,
whichever is longer. Records required to provide evidence of conformity to
requirements and of the effective operation of the quality management system shall
be retained for a minimum of five years.
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SECTION NO. : 5.1-5.2
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5. Management responsibility
5.1 Management commitment
President executes following actions surely and provide the documents to show the
commitment of implementation of quality management system.
1. To inform importance of satisfying requirements of laws, rules and customer to
the organization and specifies this requirements in the Quality policy.
2. Establishing the Quality policy
3. Ensuring that Quality objectives are established
4. Conducting management review
5. Ensuring the availability of resources (such as personnel, facility and
equipment) to effect quality management system.
5.2 Customer focus

President shall ensure that customer requirements are determined and are met with the
aim of enhancing customer satisfaction.
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SECTION NO. : 5.3
REV.1
5.3 Quality policy
To gain international reliability with products have sincerity.

Based on our policy that Quality First Priority,
we offer the highest quality products by provide total reliability
and satisfaction to our customers.
Basic policy of KVCs quality assurance is to manufacture the products with best
quality and fully assure their quality.
Though it is a principle to follow the mind of the reliable management, we set our basic
management policy to offer products with good quality and service efficiently, respond
our customers, and gain their reliance and satisfaction to succeed in internal and
international market.
Based on this policy, we keep continuous and strong willingness and offer products with
quality which is required by requirements, applicable standard, and laws in contract with
the customer.
Furthermore, we check the quality system once every year, specify working items in the
Quality policy and quality objectives and keep everyone fully understood.
As for the final responsibility and authority for all activities and quality-related items
mentioned in quality assurance manual are belong to the president.
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SECTION NO. : 5.3
REV.1
Our Companys mottos :

Be Sincere
Be Creative
Look Forward
3 Principles of Sales
Make it a principle to be sincerity and dedicate to customer
Expand new market (new customer and new field) and innovate new products
Try to make our customers full of prosperities and by doing so, we receive
adequate rewards, then we strive to contribute to our society.
Feb. 14, 2009
KVC CO., LTD.
Koichi Kobayashi
President
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SECTION NO. : 5.4
REV.1
5.4 Planning
5.4.1 Quality objectives
The organization enacts and announces quality objectives once every year to
realize our quality policy. Each section replaces presidents quality objectives
to their definite quality objectives and after presidents approval, each section
executes their objectives.
President review status and result of quality objectives by management review

and put this results to practical use. Quality objectives planned by President
and each section shall be consistent with Quality Policy and be measurable by
Quality objectives control standard (KGD104) Table 1.
5.4.2 Quality management system planning

The organizations quality management system shall be planned based on our
Management policy and planning which is announced at the beginning of a
business year and shall ensure that.
(1) The availability of resources and information necessary to support the
operation and monitoring of processes for quality management system.
(2) The integrity of the quality management system is maintained when changes to
the quality management system are planned and implemented.
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SECTION NO. : 5.5
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5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority
Relation between responsibility and authority in the quality assurance are as
follows.
(1) President has all responsibility about quality of the products and service and
authority to manage The organization. President decides The organizations
organization as follows and appoints quality assurance manager as a person in
charge of management. But, President has the final responsibility.
(2) Responsibility for each section and authority are shown by the organization chart.
(3) Main business of each section is as follows.
(4) Organization is to be reviewed at beginning of business year and revise
organization chart if necessary.
Management Division
Business management and control of document.
Personnel, labor, education training, welfare and control of safety sanitation.
Investigation and management of legal controls.
Action for improvement in working.
Financial affairs and accounting.
Sales Division : Domestic business/Overseas business

Concern about customers, orders, contracts and order sheet.
Planning of new production items, marketing research and advertisement.
Procurement Division : Domestic procurement

Research and selection of supplier (parts) and purchase
Control of supplier
Production (process) management
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Procurement Division : Overseas procurement

Research, selection and purchase of OEM products.
Control of supplier
Manufacturing division : Production control/Domestic procurement /production

Control of each suppliers products, procedure and process
Control of parts and products
Assembling of products
Packing and forwarding
Engineering division : Develop

Development of new products
Planning, proceeding and follow up of schedule of development for new products.
Checking of details of the contract (specification)
Engineering division : Design

Enactment of technical standard documents, distribution and control of revision
Verification of details of the contract
Concerned with design
Issuance, revision and control of design drawing
Evaluation of prototype test
Analysis and investigation of defective
Technical advice to supplier
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SECTION NO. : 5.5
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Quality assurance division : Quality control / Inspection

Establishment, maintenance and improvement of quality system (Maintenance and
control of quality manual )
Correspondence to in-market and in-house non-conforming product, investigation
and improvement
Quality assurance of products such as long-term life gualantee
Enactment of inspection standard documents, distribution and control of revision
Acceptance inspection, inspection for products and packing
Control of measuring instruments
Selection and audit of sub-supplier
Quality audit
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SECTION NO. : 5.5
REV.1
Quality assurance committee
The whole company conference regarding quality assurance
Table for responsibility for each section, authority and mutual relationship
Quality
Section Management Sales Procurement Manufacturing Engineering
Assurance
Division Division Division Division Division
Division
item Manager Manager Manager Manager Manager
Manager

Mark : Related section

Mark : Person in charge
: To take action to prevent all the non-conforming situations regarding product,

process and quality system.
: To identify and record all the problems regarding product, process and quality
system.
: To commence, recommend and offer the solution through the appointed route.
: To check the execution of solution.
: To control the next and following process stage and next section( department ) until
the problem or unsatisfactory condition is corrected.
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SECTION NO. : 5.5
REV.1
5.5.2 Management representative

1. President
(1) Shall appoint a member of the organizations management who, irrespective of
other responsibilities, shall have responsibility and authority that includes
ensuring that processes needed for the quality management system are
established, implemented and maintained.
(2) Management review and the check of the quality management system is
enforced.
2. Management representative
(1) Shall have responsibility and authority that includes ensuring that processes
needed for the quality management system are established, implemented and
maintained.
(2) Reporting to the president of performance of the quality management system
and necessity of the improvement.
(3) Ensuring the promotion of awareness of customer requirements throughout the
organization.
(4) Correspondence to the external audit organization.
(5) Effecting internal audit and inform of cooperation to each section for internal
audit.
(6) To order each section to take an Effective and preventive action and the result
of the action shall be verified.
(7) Check and Discussing of the problem for which preventive action is necessary.
(8) To revise, maintain and control of quality manual
(9) Revise the organization chart ( Sec.5.5.1)
5.5.3 Internal communication

The organization holds a quality meeting and a quality assurance committee to take
sufficient internal communication about maintenance and improvement of the quality
management system
Each division shall effect the issues which has been decided in its meeting..
Record of the meeting is maintained as the minutes of the meeting.
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SECTION NO. : 5.6
REV.1
5.6 Management review

5.6.1 General
President shall review the organizations quality management system, at
planned intervals, to ensure its continuing suitability, adequacy and effectiveness.
This review shall include assessing opportunities for improvement and the
need for change the quality management system, including the quality policy and
quality objectives.
1. Management review
President enforces a periodical quality management review once a year. After this
review, the results are reflected on next years quality objectives.
Manager of each section review his own sections system and submit the subject
for the monthly quality meeting. However, when the president decides quality
management systems review is necessary, provisional management review is
enforced.
Management review consists of President, management representative and each
sections manager and the President plays the chairman.
2. Quality record
(1) Minutes of the meeting of management review
(2) Report of the management review results
(3) Minutes of monthly quality meeting
(4) Minutes of quality assurance committee
Above quality records are kept as the records of management review by management
representative.
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SECTION NO. : 5.6
REV.1
5.6.2 Review input

1. Input to management review
The input to management review shall include information on
(1) Results of audits
(2) Claims, information from Sales division and customer feedback.
(3) Report of non-conformity in each process and inspection result which shows
quality condition of product.
(4) Status of preventive and corrective actions
(5) Previous management review results and corresponding achievement records
of quality objectives.
(6) Changes that could affect the quality management system
(7) Record of the improvement proposal to the quality management system
(8) Recommendation of improvement
(9) Review and revision of organization (5.5.1), if necessary.
5.6.3 Review output
1. Output from the management review

The output from the management review shall include any decisions and
actions related to.
(1) Improvement of the effectiveness of the quality management system and its
process.
(2) Improvement of the product related to customer requirements.
(3) Management resource needs.
(4) Record of review results
2. Quality record
Above mentioned results shall be documented as Report of result in management
review, and management representative maintains and control the documents after
approval of president.
Page 30 of 73
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SECTION NO. : 6.1
REV.1
6. Resource management
6.1 Provision of resources
President shall determine and provide the management resource needed,
(1) To implement and maintain the quality management system and continually
improve its effectiveness, and
(2) to enhance customer satisfaction by meeting customer requirements.
These judgments are done in the management review or quality meeting.

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SECTION NO. : 6.2
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6.2 Human resources

6.2.1 General
Each divisions personnel performing work affecting conformity to product
requirements shall be competent on the basis if appropriate education, training, skill and
experiences in accordance with quality management system.
Our facility maintains training frequency for all personnel performing activities
addressed in API Spec Q1, Section 4.1 through 4.20.
Because abilities are demanded in each section, the basis of judgments for
aforementioned suitability of skill and experiences are specified in Appropriate ability
standard (KGD103).
Related standard : Education and training standard (KGD102)

: Appropriate ability standard (KGD103)
6.2.2 Competence, training and awareness
We order our products in overseas and should pay the more attention to quality.
Through not only education in The organization, but interchange between companies,
we share common consciousness of quality enhancement.
Management representative supervises education and training, and enforce following

matters with each division manager.
1. necessary competence for the personnel performing work affecting conformity to
product requirements shall be defined and identified in Proper ability standard
(KGD103)".
(1) Management judge the personnel based on Proper ability standard(KGD103)
and provide training or take other actions to achieve the necessary competence
(2) Management representative evaluates each personnels technical level with each
division manager and identifies necessary abilities.
(3) Education and training in case of change in the quality management system
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2. Documentation of procedures
The organization establishes the process of the education and training to all the
employees engaged in the business which have an influence with product quality in
" Education and training standard and maintain it.
3. Qualification authorization
(1) Internal auditor is qualified by appropriate education and training in accordance with
Education and training standard.
(2) President authorizes specified personnel who have been engaged in the operation for
more than 3 years and additional 1 year experience in The organization.
4. As a result of the education and training to the personnel, evaluation is effected if

the personnel have necessary abilities to the business.
As for the personnel who is engaged in specified business, supervising division
effect education, training and evaluate the ability.
If in-company evaluation can be carried out, supervising division effect evaluation
If in-company evaluation can not be carried out, evaluation is effected at outside
education and training facility.
5. To carry out education, meeting, and so on for all the employee to recognize the
meaning and importance of their own business. All the employee come to recognize
what action to carry out to achieve quality objectives.
6. To record education, training, skill and experiences to maintain and control as the
quality management system records.
Related standard : Education and training standard (KGD102)

: Appropriate ability standard (KGD103)
: Internal quality audit standard (KQD110)
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6.3 Infrastructure
The organization shall determine, provide and maintain the infrastructure need to
achieve conformity to product requirements, Infrastructure includes, as applicable,
1. Workspace and associated utilities(assembling workshop, inspection equipment and

warehouse equipment)
2. Process equipment ( Server Computer )
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6.4 Work environment

Management representative shall determine and manage the work environment needed
such as lightning, dust and determine and manage morality of work environment to
achieve conformity to the product requirements
The organization enforces quality management system thoroughly to maintain morality
of work environment.
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7. Product realization
7.1 Planning of product realization
Product realization in The organization begins with design, manufacturing and
delivery.
Following items are decided and effected for the necessary process plan of product
realization.
(1) To identify product requirement and decide quality objectives.

Quality objectives shall be expressed as numerical as possible and fixed.
When it is especially necessary, Specification, which describes quality
objectives and requirements for product, is prepared.
(2) The need to establish processes and documents, and to provide resources
specific to the product
(3) To make prior plan of necessary verification, validation, monitoring,

inspection and examination and identify acceptance criteria for product
requirements to make sure of the product conformity to the requirements.
(4) Preparation and storage of the record related to the process and product
prove that the product conforms to the requirements is verified in
organization of quality assurance. Defined record shall be maintained and
controlled.
The output of this planning shall be in a form suitable for the organizations
method of operations.
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7.2 Customer-related processes

Determination of requirements related to the products
The organization clarifies following requirements from customers, then the
requirements are discussed by related division and reflected and documented.
(1) Quality requirements of product requested by customer.
(2) Requirements of delivery, installation and after-sales service.
(3) Requirements added or changed by The organization
(4) Laws and regulations required on products
7.2.2 Review of requirements related to the products

The organization shall review the requirements related to the products, This
review shall be conducted prior to the company commitment to supply a product to
the customer. ( e.g. submission of tenders, acceptance of contracts or orders,
acceptance of changes to contracts or orders ) by following steps.
1. Verification of requirements and quotation related to the product

(1) To confirm whether requirements related to the product is clarified at the time
of customers request for quotation.
(2) To discuss benefit, cost, requirement contents, securing of personnel, skill,

infrastructure and delivery with in-house and outside of the company at the
time of preparing quotation and contract.
(3) Manager of each section judges contents of quotation and contract

comprehensively, evaluates and verify that The organization is capable of
satisfying customers requirements. President judge and approve the
acceptance of order from the point of view as top management.
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2 Contract and receiving

(1) To receive order sheet from customer. If we receive order not by documents but
orally or telephone, we prepare and send Confirmation of order to our
customer to verify contents of the contract.
(2) To compare submitted quotations contents and requirements of contract or
order sheet to check if different requirements are needed. If some requirements
are changed, we discussed with customer to settle the problem.
(3) Manager of each section judges requirements of order sheet and contract
comprehensively, evaluates and verify that The organization is capable of
satistying
these requirements such as system and process and obtains presidents approval.
(4) After receipt of order sheet, we send acceptance notice to the customer.
3. Change of contract and order sheet

Change of contract and order from customer is treated in accordance with
following procedures, inform customer and obtain approval.
(1) If order contents are changed, change items are discussed with manager of each
section, reported to related division of in-company and outside of the company
and reconsidered.
(2) Manager of each section obtains approved and revised quotation from president,
submits to customer and obtains approval. (Order sheet from customer substitutes
for customers approval)
(3) To control new order sheet and old order sheet respectively.
4. Record (Preparation and keeping)

Sales division keeps the contract records in accordance with Order sheet
control standard. (KSD102) (In case the regulation is specified by contract or
law, follow by the regulation.)
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7.2.3 Communication with customer

The organization communication with the customer about following issues.
1. Product information
Product information review to the customer is provided by means of catalog,
previous supply record, visiting customer, telephone, facsimile, mailing and
e-mail.
2. Change of inquiry, contract and order

When enquiries, contracts and orders are changed by customer, contents shall
be verified, documented and clarified to confirm that we obtain customers
approval in accordance with 7.2.2 Review of requirements related to the
product.
3. Feedback information including customers complaint

Regarding customers complaint, Contents of complaint Investigation
result Emergency action or schedule and Result of action are to be
verified and we prepare documents to record that we have solved the problem
smoothly.
Manager of sales division examines customers complaint, discuss what
recurrence preventive actions are to be taken if needed with quality assurance
division and take corrective action in accordance with 8.5.2 Corrective
action.
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7.3 Design and development

7.3.1 Design and development planning
1. The organization shall plan and control the design and development of product
basically in accordance with customer requirements.
2. To verify process of design and development and documented in Design
control standard (KED101). Development planning include business subject,
responsibility and schedules. Design documentation includes methods,
assumptions, formulas and calculations.
3. Necessary review, verification and validation are effected corresponding to each
stage of design and development.
4. Communication and scope of responsibility of engineering section and related
section are as follows.
(1) Relationship with sales division
Engineering division obtains feedback information such as similar
products problem in the past from sales division.
(2) Relationship with manufacturing division

Engineering division examines similar products problem in the past with
manufacturing division. Manufacturing division also provides In-process
inspection standard (KQD109).
(3) Relationship with quality assurance division

Based on specification of product and design drawing, engineering section
provides Acceptance inspection standard (KQD102) and
Product/Delivery inspection standard (KQD108).
(4) Relationship with management division

Management division investigates new products safety in the market and
laws and report them with the documents.
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(5) Relationship with purchased product
Engineering division exchanges information efficiently (similar product in
the past and manufacturing problem and so on) and record.
5. Design and development planning are to be reviewed and revised in accordance

with its progress.
7.3.2 Design and development input

Engineering division sales division discuss verify product requirements which is input
to design in accordance with following items and documented. Product requirements are
to be converted to technical words and in-company words, and verified numerically and
fixed.
1. Requirements of products function (Charactericity and role) and

performance (Charactericity and ability)
: Specification of new product
2. Requirements of laws and regulations which is necessary to the materials

and qualification in manufacturing process in addition to the laws and
regulations applicable to the product.
: Quality assurance division investigates and submits the report to the
engineering division in accordance with Specification of new product.
3. Information which is obtained from similar design and development in

the past and applicable to the present product.
: Special note of Specification of new product
4 Necessary requirements for design and development

: Special note of Specification of new product
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5 Documents from customer

: Inquiry of quotation, Purchasing specification and Minutes of
meeting
6 Our documents
: Specification of new product and reports of laws and regulations
requirements.
Engineering division solves incomplete, indistinct and contradict requirements with

the person in charge of the requirements (including person in charge of the customer).
Results of contracts confirmation such as quotation and so on, are to be considered in
the design input.
7.3.3 Design and development output

1. The organization prepares following documents which is design and development
output.
Specification of new product
Design drawing (Drawing of prototype and process)
Acceptance criteria
Prototype
Above mentioned outputs are applicable for following items.
(1) To satisfy requirements indicated in design and development input
(2) To describe necessary information regarding purchasing information,
manufacturing information and service.
(3) To include acceptance criteria of how to effect products inspection and
examination, to identify evidence which is used for the criteria (standard no. and
revision no. and so on) and quote the accepting criteria.
(4) To establish products charactericity (operation, handling, safety, storate and
abolition and so on.)
2. Engineering division approves output documents from design and development
before proceeding the next stage.
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Related standard : Design control standard (KED101)

Specification of new product standard (KED103)
Design prototype standard (KED104)
Design planning standard (KED105)
7.3.4 Design and development review

The organization effects design and development review (design audit) in accordance
with the plan systematically in the design and development stages as follows.
And the final design reviews are conducted and documented by individuals other than
the person or persons who developed the original design.
1. Audit objectives are following (1) and (2), and effected as :

DR1 : Confirmation of specification
DR2 : Audit of conception design
DR3 : Audit of prototype design
(1) To evaluate conformity of design and development output

(2) In case non-conforming problems occurred, to identify and offer necessary action to
solve the problem. Above mentioned matters are sometimes combined and audited
by the outside people.
Following items are to be audited as the requirements of design audit.

(1) To compare customers requirement and specification
(2) Prototype
(3) Operating condition, environmental condition
(4) Notification of incorrect usage
(5) Safety (installation)
(6) Laws, regulation, national and international standards
(7) Comparison of competitive design
(8) Analysis of problems in the past
(9) Reliance
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(10) Service and inspection

(11) Handling instruction
(12) Others
2. Results of design audit and necessary action (if any) are to be controlled and
maintained as record of quality management system.
Related standard : Design audit standard (KED102)
7.3.5 Design and development verification

Design and development are verified at (DR3) Audit of prototype design or necessary
stage to effect surely that output to design and development conform to the
requirements which is input to design and development.
As a result of verification of design and development, necessary actions taken are to be
recorded, documented and controlled as record of quality management system.
7.3.6 Design and development validation

1. When prototype design audit and design validation are completed, and before
proceeding next step, design and development validation is effected to confirm
that the product conforms to the requirements which is corresponding to the
specified or intended usage.
2. Validation is effected to the completed product or service by operating condition.

If the purpose of use are plural, each purpose to be validated as follows.
(1) Customers purpose of use. If there is any purpose of use which user are
hardly consider.
(2) Customers condition of use. Environment (temperature, humidity, indoor
and outdoor.) and use the product together with other equipment
(3) Estimating failure at the beginning
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(4) Long-term reliance, service and inspection
3. Stage of design validation

In The organization, validation is usually effected by customers products, so that
validation is effected comprehensively by separating in-company confirmation
(primary) and customers confirmation after use (secondary).
The in-company (primary) confirmation is product inspection. Customers
confirmation after use(secondary) is confirmation of validation when the guarantee
period (12 months after use or 18 months after delivery) is completed.
4. Results of validation and following necessary actions are maintained and controlled
as the record of quality management system.
7.3.7 Control of design and development changes

When design change and design modification are occurred, design changes are
effected as per following procedures.
1. Engineering division identify the changes, record in Design development planning
document.
2. Engineering division review, investigate and effect necessary validation adequately.
3. Engineering division issues Drawing issuance notice to the related section in case
of drawing change. In this case, the division which originally designed the
design are to effect audit, approval and revision.
4. Manufacturing division receive design change notice, and when it is necessary,
issue the advice document , then change and control the standard which is issued by
manufacturing division. Change of design drawing is in accordance with Design
drawing control standard.
7.4 Purchasing
7.4.1 Purchasing process
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1. General
Purchasing section identifies specification and quality in the document in
accordance with manufacturing instructions. As for the products except Ball
Valves (such as Gate, Globe and Check Valves and so on), Purchacing section
shall control outsourcing process from design to delivery which is based on
customers specification and outsourcing drawings.Manager of Procurement
division is responsible for domestic and overseas purchase.
2. Applicable scope
(1) Raw material, parts and packing material of product
(2) Products (Ball, Gate, Glove and Check Valve and so on)
(3) Manufacturing facility, inspection equipment and the parts for maintenance
(4) Service trust business of transportation, warehouse storage, system preparation
and composition of equipments.
3. Evaluation and selection of supplier and customer

(1) Purchasing section prepares, controls and maintains supplier list.
(2) Purchasing section evaluates quality, cost and delivery and so on once in every
3 years in accordance with Supplier evaluation standard (KPD104).
(3) Purchasing section discusses engineering division and quality assurance
division, to collect and investigate the information and effect evaluation and
decision.
(4) Quality assurance division requests for suppliers quality manual if necessary,
then verified and approved by us and audit is effected at least once in every 3
years. As for the supplier which quality problem has not occurred, audit is
effected once in every 5 years.
(5) When the quality problem occurs frequently, supplier effects audit
appropriately.
(6) When the products except Ball Valves are outsourced to outside organization,
following issues are to be described in the contract. In order to control them
surely, details are mentioned in separate specification or order sheet and
attached
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Requirement ( about quality, cost and delivery )
Manufacturing process
Necessary control process to maintain quality
Communication system and action in case of problem happens.
7.4.2 Purchasing information

1. Purchasing information shall describe the product to be purchased, including where
appropriate
(1) Requirements for approval of product, procedures, processes and equipment
(2) Requirements for qualification of personnel and
(3) Quality management system requirements
2. To issue following documented information as the means to transmit to the supplier.

(1) Order sheet
(2) Specification
(3) Drawing
(4) Required process sheet
(5) Document of inspection instruction
3. Specification and drawing which is attached to the order sheet and delivered to the
supplier are instructed to be abolished and controlled in order to prevent misuse.
4. Purchasing section issues order sheet which has product name, quantity, and
delivery date and submit to the supplier after presidents or upper class personnels
approval.
5. Procedure to the supplier to be defined in Purchase requirements issuance
standard, maintained and controlled.
Related standard : Purchase requirements issuance standard (KPD101)

Acceptance inspection standard (KQD102)
Supplier control standard (KQD120)
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7.4.3 Verification of purchasing products
1. The Quality Assurance Division shall establish and implement the inspection or
other activities necessary for ensuring that purchased product meets specified
purchase requirements. This procedure is defined in Acceptance inspection
standard (KQD102).
2. Verification of purchased product by customer
(1) Our customer or its agent is able to enter and inspect our suppliers facility to
verify the conformance to the product requirements. (This is not applicable in
case of special reason.)
(2) The organization does not consider result of entering inspection to the
suppliers facility as the evidence whether the supplier does effective quality
control.
(3) Entering inspection by customer does not release The organizations
responsibility nor disturb subsequent disqualification notice from customer.
3. Purchase inspection and examination

(1) Based on Acceptance inspection standard (KQD102) quality assurance
division effects acceptance inspection for the purchased product in accordance
with Purchase requirements issuance standard (KPD101).
(2) Purchased product are not put in the manufacturing process unless acceptance
inspection is over.
(3) Acceptance inspection and examination are able to shift to non-inspection in
consideration of inspection record, suppliers process control, quality record of
manufacturing process. Quality assurance division judges this transition to
the non-inspection.
7.4.3.1 Verification of purchased product
The organization shall establish control features(see 3.1.4) for the verification of purchased
product. The organization shall maintain records of verification activities (see4.2.4)
Related standard : Acceptance inspection standard (KQD102)

Purchase requirements issuance standard (KPD101)
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7.5.1 Control of manufacturing and service provision

The organization shall plan and carry out production and service provision under
controlled conditions. The organization does not provide service, so service provision
factor is eliminated from this section.
1. Manufacturing control
In-company manufactured product (except new product) is controlled in
accordance with following procedures.
(a) the availability of information that describes the characteristics of the product. The
organization inform information in Order notification issued by sales division.
(b) The availability of work instructions such as Manufacturing instruction and
Process drawing from engineering division and control delivery of material, order
of parts and product and Working instruction also manufacturing division fill
out Ordering record which is controlled by each month and assemble product in
accordance with Working instruction.
(c) The use of suitable equipment
(d) The availability and use of measuring devices.
(e) The implementation of measurement
(f) The implementation of release, delivery and post-delivery activities.
2. As for the process of products except Ball Valves are mostly outsourced to outside
organization, The organization requests the supplier to submit Standard
(procedure) and Process table and then we verify, approve and control in
accordance with 7.4.1 Purchasing process
3. Control of special processes

The organizations special processes are buffing, rapping of metal ball seat, plating
and special coating and so on and this is defined in 7.5.2 Validation of processes
for manufacturing and service. When special processes are needed, The organization
asks for outside organization to control in accordance with control procedures.
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7.5.1.1 Control of production and service provision
REFER TO KQD103 Procedure of production and quality control.
7.5.1.2 Process Controls

Process controls shall be documented in process sheets such as Working instruction
(KPD106 Style 1) and shall include requirements for verifying compliance with quality
plans, control features and reference standards/ codes. The process control documents
shall include or reference instructions, workmanship and acceptance criteria for
processes, tests, inspections, and customers inspection hold or witness points.
7.5.2 Validation of processes for manufacturing and service

The organization shall validate any processes for production and service provision
where the resulting output cannot be verified by subsequent monitoring or measurement
and, as a consequence, deficiencies become apparent only after the product is in use or
the service has been delivered.
Validation shall demonstrate the ability of these processes to achieve planned
results,
The organization shall establish arrangements for these processes including as
applicable,
a) Defined criteria for review and approval of the processes,
WPS PQR
NDE Procedure
b) Approval of equipment and qualification of personnel
Heat Treatment Certification
WPQ
c) Use of specific methods and procedures
d) Requirements for records and
NDE Record
Heat Treatment Record
e) revalidation
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7.5.2.1 Validation of processes for production and service provision.

The organization shall validate the processes for metal seated ball valves as
follows.
a)Welding
1.Get WPS,PQR and WPQ from outsource company.
2. KVC QC approve the submiital documents.
3. Return the docs to the outsource company and start welding as per approved
docs.
b)NDE
1.Get NDE procedure from outsource company.
2. KVC QC approve the submiital documents.
3. Return the docs to the outsource company and start NDE as per approved docs.
4. After NDE, get NDE record and review by QC.
5.NDE record shall be controlled in accordance with 7.5.3
c)Heat Treatment
1. The standard of heat treatment shall be discribed in the purchace order.
2. After heat treatment, get Heat Treatment Chart.
3. The Chart shall be reviewed by QC.
4. Heat Treatment record shall be controlled in accordance with 7.5.3
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7.5.3 Identification and traceability

1. The organization controls product identification maintenance/replacement of
identification marks and identification control records to trace products records.
Identification of the product
In-manufacturing process product is to be identified with its manufacturing no.
Indication to the product
Manufacturing no. is indicated to the main parts and recorded.
2. Manufacturing no. is indicated to the completed product, and if quality problems
occurs, tracing back to the manufacturing process is available with the traceability
control.
3. If traceability which is defined by customer, laws and The organization is the
requirements, procedure to identify individual product and lot unit within the range
of the requirement is maintained and recorded.
4. In case of supplier, The organization establishes requirement procedure document,
maintains and records. (As for the records which is kept by supplier are to be
unified in order to submit to The organization when requested. )
5. Record of inspection and examination
(1) Suppliers inspection result is recorded in Acceptance inspection record

sheet defined in Acceptance inspection standard (KQD102) and quality
assurance division keep the document for 5 years.
(2) In-process inspection result is recorded in Working instruction defined
in Working instruction standard (KPD106) and manufacturing division
keep the document for 5 years.
(3) Product inspection result is recorded in Inspection report defined in
Product delivery inspection standard (KQD108) and manufacturing
division keep the document for 5 years.
(4) Delivery inspection result is recorded in Delivery inspection result
report defined in Product delivery inspection standard (KQD108) and
quality assurance division keep the document for 5 years.
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(5) Quality assurance division fills in name of inspector and person in charge
of inspection (or substitute person) of acceptance inspection to the
Acceptance inspection record document.
(6) Manufacturing division fills in name of inspector and person in charge of
inspection (or substitute person) of in-process inspection to the
Inspection sheet.
(7) Quality assurance division fills in name of inspector and person in charge
of inspection (or substitute person) of product inspection to the
Inspection sheet.
(8) Special process record (Welding, NDE, Heat Treatment) keep the
document for 10 years.
6. Identification control
(1) Identification in acceptance inspection
Products of before-inspection and after-inspection are identified by the
storage place
Product which is under inspection is kept same as the product of
before-inspection, but identified by In-inspection indication.
Inspection section issues the Certificate of success for successful
product and keep the product with the certificate attached in place for
the successful product.
Inspection section clarified the disqualified part in the product, and
keep in place for disqualified product.
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(2) Identification in manufacturing process
Manufacturing division attaches Inferior product tag only to the
product which is out of the process and identifies.
Manufacturing division attaches Non-conforming card to the
non-conforming product and send back to the supplier.
(3) Identification in manufacturing process

Products of before-inspection and after-inspection are identified by
the storage place
Product which is under inspection is kept same as the product of
before-inspection, but identified by In-inspection indication.
Inspection section issues the Certificate of success for successful
product and keep it in place for the successful product.
Inspection section clarified the disqualified part in the product, and
send back to the manufacturing division..
(4) Identification in warehouse

Manufacturing division (warehouse) accepts successful products only
by final inspection.
Delivery inspection are effected for the products which is kept in the
warehouse for more than 2 years and only the successful products are
delivered.
7.5.3.1 Identification and traceability

The organization shall establish control features for identification and
traceability of the product by KQD118 Production traceability and control
procedure from receipt and during all stages of production, delivery and
installation, as required by the organization, the customer, and the applicable
product specifications.
Related standard: Product identification control standard (KQD118)

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7.5.4 Customer property

The organization establishes procedures of control for identification,
verification, and protection of property which is offered by customer in order to
use for the products.
In case of loss, damaged or the property is not available for use, the record to be
documented and reported to the customer.
1. Sales division exchanges documents for acceptance of customers property when
contract is made.
2. Special attention is paid for the customers specification, design drawing and
companys information and intellectual right such as technical rights and sales
division controls not to reveal the information.
3. Manufacturing division is responsible for the supplied products from customer and
receive and keep the products.
4. Manufacturing division immediately report to the sales division or customer that
non-conformity is founded in the customer supplied product during manufacturing
process.
5. When customer supplied product is provided to the supplier, The organization
instructs how to control the product.
6. When customer supplied product receives the complaint in the market, all the
responsibility belongs to the customer and not belong to The organization.
7.5.5 Preservation of product
The organization establishes procedures of product storage in Product storage
standard (KPD110) for all the processes in manufacturing. Control of
storage includes product identification, handling, packaging and
protection.
1. Identification : Product identification or inspection results are indicated not to
deliver the wrong product to the customer or deliver the product which is not yet
inspected by mistake.
2. Handling : To handle correctly not to hurt the product and prevent damage.
(1) Manufacturing division (warehouse) checks the packing of product and parts if
there is any unusual matter during acceptance and delivery.
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(2) In order to prevent damage of product and parts, direction indicated in

storage container is to be obeyed. Suitable container is used for transportation.
3. Packing : Suitable packing material is to be used for storage and transportation of
product and condition of packing such as type, dimensions, strength,
material and quality of material are indicated. In this case, requirements
for environment such as material, quality of material, recycling and
abolition is considered and decided. Packing is effected in accordance
with Product storage/packing/delivery procedure (12P-805).
4. Preservation: To clarify place and condition of preservation to prevent damaging the
product. Periodical inspection and evaluation to the product is
effected, if necessary.
(1) Manufacturing division effects storage in accordance with Product
storage/packing/delivery procedure (12P-805).
(2) Manufacturing division asks quality assurance division to evaluate the product
which is kept for more than regular storage period for use and delivery of the
product.
5. Protection : To clarify means of protection to prevent damaging the product. Our
company protects the product in accordance with the customer requirements.
6. Delivery
(1) Manufacturing division is responsible for quality securing regarding delivery and
transportation to the customer.
(2) Quality assurance division instructs special protection regarding transportation of
the products if necessary.
7. As for the product consisting parts, material and unit parts are kept in the same
manner if necessary
Related standard : Product storage standard (KPD110)

Product storage/packing/delivery procedure (12P-805)
Page 56 of 73
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SECTION NO. : 7.6
REV.1
7.6 Control of monitoring and measuring equipment

1. The organization shall determine the monitoring and measurement to be undertaken
and the monitoring and measuring equipment needed to provide evidence of conformity
of product to determined requirements. Monitoring equipment is not included in The
organizations scope.
The organization shall establish processes to ensure that monitoring and measurement
can be carried our and are carried out in a manner that is consistent with the
measurement requirements.
Where necessary to ensure valid results, measuring equipment shall
a) be calibrated or verified at specified intervals, or prior to use, against measurement
standards traceable to international or national measurement standards; where no
such standards exist, the basis used for calibration or verification shall be recorded.
b) Be adjusted or re-adjusted as necessary
c) Be identified to enable the calibration status to be determined
d) Be safeguarded from adjustments that would invalidate the measurement result
e) Be protected from damage and deterioration during handling, maintenance and
storage.
In addition, the organization shall assess and record the validity of the previous
measuring results when the equipments is found not to conform to requirements. The
organization shall take appropriate action on the equipment and any product affected,
records of the results of calibration and verification shall be maintained.
Related standard : Measuring devices selection standard (KQD116)

Measuring devices control standard (KQD115)
Measuring devices proofreading standard (KQD114)
Page 57 of 73
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SECTION NO. : 8.1
REV.1
8 Measurement, analysis and improvement
8.1 General
The organization shall plan and implement the monitoring, measurement, analysis and
improvement and enforces as follows:
1. It is carried out based on "8.2.3 monitoring of the process and measurement" and
"8.2.4 monitoring of the product and measurement" to demonstrate conformity to
product requirement.
2. Monitoring, measurement, analysis and improvement will be done by internal audit to
ensure conformity of the quality management system. This is to be reflected to
management review. In case of nonconformity to the requirements, nonconformity
action will be adapted.
3. To continually improve the effectiveness of the quality management system the
validity is examined at the quality meeting based on 8.5 Improvement and tied to
the improvement.
4. Monitoring, measurement, analysis and improvement should be effected. This shall
include determination of applicable methods, including statistical techniques, and the
extent of their use.
57
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SECTION NO. : 8.2
REV.1
8.2 Monitoring and measurement
8.2.1 Customers satisfaction
1. The organization effect followings to monitor and measure customers satisfaction.
(1) Questionnaire to the customer and final user ( by sampling)
During the visit to the customer, collect the information about customer
opinion, investigation of the reason for lost order, compliment from the
customer and so on , and shall report in the Report of business trip.
(2) In-company monitoring, measurement, analysis and improvement of the
information to confirm the quality management system.
2. For the feed-back to the customers claim, details of information to be measured,
analyzed and improved.
8.2.2 Internal audit

The organization shall conduct internal audits at planned intervals to determine whether
the quality management system.
a) Conforms to the planned arrangements to the requirements of this international
standard and to the quality management system requirements established by the
organization and
b) is effectively implemented and maintained.
An audit programme shall be planned taking into consideration the status and
importance of the processes and areas to be audited, as well as the results of previous
audits. The audit criteria, scope, frequency and methods shall be defined in internal
quality audit standard ( KQD110 ) and maintained. Section of auditors and conduct of
audits shall ensure objectivity and impartiality of the audit process. Auditors shall not
audit their own work.
The management responsible for the area being audited shall ensure that actions are
taken without undue delay to eliminate detected nonconformities and their causes.
Follow up activities shall include the verification of the actions taken and the reporting
of verifications results.
8.2.2.1 Internal audit
Internal audits shall be scheduled and conducted at least annually by personnel
independent of those who performed or directly supervised the activity being audited.
58
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SECTION NO. : 8.2
REV.1
8.2.2.2 Response times

The organization shall identify response times for addressing detected nonconformities.
8.2.3 Monitoring and measurement of process

1. The organization monitor and measure process, which consists of quality
management system, by internal quality audit.
2. Monitoring of process by internal quality audit shall be measured numerically for

following items.
(1) Ability
(2) Effectiveness and efficiency of personnel
(3) Application of skills.
(4) Distribution and deduction of costs.
3. After monitoring process, and if scheduled process is not completed and product
conformity is not be assured, process should be revised or corrective action to be taken
in accordance with non-conformity report.
8.2.4 Monitoring and measurement of product
The monitoring and measurement of the products should be effected. For verification of
individual products, inspection results (at adequate stage) to be recorded in valuation
sheet of sample and verified as scheduled.
59
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SECTION NO. : 8.3
REV.1
8.3 Control of nonconforming product

The organization shall ensure that product which does not conform to product
requirements is identified and controlled to prevent its unintended use or delivery.
The controls and related responsibilities and authorities for dealing with
nonconforming product shall be defined in a documented procedure such as
Standard for inspection control (KQD02).
The organization shall deal with nonconforming product by one or more of the
following ways:
a) by taking action to eliminate the detected nonconformity
b) by authorizing its use, release or acceptance under concession by a relevant
authority and, where applicable, by the customer
c) by taking action to preclude its original intended use or application
Records of the nature of nonconformities and any subsequent actions taken, including
concessions obtained, shall be maintained.
When nonconforming product is corrected it shall be subject to re-verification to
demonstrate conformity to the requirements.
When nonconforming product is detected after delivery or use has started, the
organization shall take action appropriate to the effects, or potential effects, of the
nonconformity.
8.3.1 Release or acceptance of nonconforming product

The progress of evaluation, release and acceptance of nonconforming product shall
include one or more of the following.
a) Accepting products that do not satisfy manufacturing acceptance criteria provided
that
---- products satisfy the design acceptance criteria
---- the violated manufacturing acceptance criteria are categorized as unnecessary
to satisfy the design acceptance criteria or
---- products are repaired or reworked to satisfy the design acceptance criteria or
manufacturing acceptance criteria.
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SECTION NO. : 8.3
REV.1
b) Accepting products that do not satisfy the original design acceptance criteria
provided that
---- the original design acceptance criteria are changed per 7.3.7 and
---- the materials or products satisfy the new design acceptance criteria
8.3.2 Field nonconformity analysis

The documented procedure for nonconforming product shall include requirements
for identifying documenting and reporting incidents of field nonconformities or product
failures. The documented procedure shall ensure the analysis of field nonconformities,
provided the product or documented evidence supporting the nonconformity is available
to facilitate the determination of the cause.
8.3.3 Customer notification

The organization shall notify customers in the event that product which does not
conform to design acceptance criteria has been delivered. The organization shall
maintain records of such notifications.
8.4 Analysis of data

The organization shall determine, collect and analyze appropriate data to demonstrate
the suitability and effectiveness of the quality management system and to evaluate
where continual improvement of the effectiveness of the quality management system
can be made. This shall include data generated as a result of monitoring and
measurement and form other relevant sources.
The analysis of data shall provide information relating to :
a) Customer satisfaction: analysis of customer satisfaction against our products
and investigation of the theme of improvement
b) Conformance to product requirements : Quality confirmation and investigation of the
theme of improvement by the analysis of the test data such as durability that is
difficult to confirm by only shipping inspection condition
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SECTION NO. : 8.5
REV.1
c) Characteristics and trends of processes and products including opportunities for
preventive action consideration of prevention of occurrence o nonconformities and
investigation of the theme of improvement by monitoring and measuring the
of process and product characteristics,
d) Suppliers : Consideration of occurrence of nonconformities and investigation of

the theme of improvement by suppliers nonconformities ( Supply of
nonconforming parts and products or delay of delivery and so on ).
8.5 Improvement
8.5.1 Continual improvement

The organization shall continually improve the effectiveness of the quality
management system by checking and discussing following issues though Quality
Management meeting
a) Record of quality policy and process sheet of quality objectives.
b) Report of the result of internal audit
c) Report of corrective action
d) Report of preventive action
e) Result of analysis of data
8.5.2 Corrective action

The organization shall take actions to eliminate the causes of nonconformities to
prevent recurrence. The organization establishes standard for corrective/preventive
actions that includes the followings and the report shall be maintained and controlled
as quality management record.
a) reviewing the nonconformities (including customer complaints)
b) determining the causes of nonconformities.
c) evaluating the need for action to ensure that nonconformities do not recur,
d) determining and implementing action needed
e) records of the results of action taken and
f ) reviewing corrective action taken.
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SECTION NO. : 8.5
REV.1
8.5.2.1 Corrective actions
The organization shall ensure that any corrective action is effective and record of
corrective action shall be maintained and controlled as record of quality
management.
8.5.2.2 Response time

The organization shall identify response times for addressing corrective action and
put this time in the Nonconformance report.
8.5.3 Preventive action

The organization shall determine actions to eliminate the causes of potential
nonconformities in order to prevent their occurrence. Preventative actions shall be
appropriate to the effects of the potential problems.
A documented procedure shall be established to define the requirements for
a) determining potential nonconformities and their caused
b) evaluating the need for action to prevent occurrence of nonconformities
c) determining and implementing action needed
d) records of results of action taken
e) reviewing preventive action taken
8.5.3.1 Preventive action

The organization shall ensure that any preventive action is effective.
63
Page 64 of 73
QAM-2008
SECTION NO. : A. 1- A.3
REV.1
A.API-Controls
A.1 Introduction
Within the requirements of both API (SPEC Q1) Edition 8 and production
Specification 6D ,to which KVC makes particular, address regarding the type
and range of Valve Products. There is a specific need to address requirements
unique to the activities of KVC as a future licensee with authority to use the API
Monogram.
A.2 Term s and definitions
For purposes of this annex, the following terms and definitions apply
A.2.1 API specified requirements
A.2.2 Licencee
A.2.3 API monogrammable product
A.2.4. API product specification
These definitions shall be refer to API Specification Q1 Annex A
A.3 API Monogram program: Licensee responsibilities

A.3.1 For all organizations desiring to acquire and maintain a license to use the API
Monogram conformance with the following shall be required at all times.
a) the quality management system requirements of API Specification Q1
b) the API Monogram program requirements of API Specification Q1 Annex A
c) the requirements contained in the API product specifications for which the
organization desires to be licensed;
d) the requirements contained in the API Monogram Program License Agreement
A.3.2 When an API licensed Organization is providing an API monogrammed product,

conformance with API specified requirements, described in API Specification
Q1 including Annex A, is required.
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REV.1
A.3.3 Each licensee shall control the application of the API Monogram in accordance
with following
a) Each Licensee shall develop and maintain an API Monogram Marking Procedure
that documents the marking / monogramming requirements specified by the API
product specification to be used for application of the API Monogram by the
Licensee. The marking procedure shall define the location where the Licensee shall
apply the API Monogram and require that the Licensees license number and date of
manufacture be marked on monogrammed products in conjunction with the API
Monogram. At a minimum, the date of manufacture shall be two digits representing
the month and two digits representing the year (e.g., 03-09 for March 2009) unless
otherwise stipulated in the applicable API product specification, Where there are no
API product specification marking requirements, the Licensee shall define the
locations where this information is applied.
b) The API Monogram may be applied at anytime appropriate during the production
process but shall be removed in accordance with the Licensees API Monogram
Marking Procedure if the product is subsequently found to be nonconforming with
API specified requirements. Products that do not conform to API specified
requirements shall not bear the API Monogram.
c) Only API Licensee may apply the API Monogram and its license to API
monogrammable products. For certain manufacturing processes or types of products,
alternative monogram marking procedures may be acceptable.
A.4.1 In particular the Quality Assurance Manager shall control the application of
the monogram activities conducted within The organization in accordance with
the management details as specified within current issues of the API Product
Specifications.
A.4.2 Within the preceding stages of this quality assurance manual, reference is
made to the API-Monogram.
65
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REV.1
A.5 API-Manufacturing Control

A.5.1 Where so specified by the customer that the supplies shall be to an API
Specification, the Engineering Division manager in conjunction with the
Quality Assurance Division manager shall be responsible for ensuring that
Manufactured products which are intended for API monogram, shall conform
in every respect, and in every detail, to the API specified requirements, in
effect at the date of manufacture
A.6 API-Conformance Control

A.6.1 The organization Quality shall ensure that manufactured products which are
intended for API monogram shall be identified as belonging to an API Contract,
and shall conform in every respect, and in every detail, to the API specified
requirements in effect at the date of manufacture.
A.6.2 The organization shall ensure the control of all monogram activities within the
company are commensurate to the mutual covenants as agreed by our
company as the licensee and the American Petroleum Institute as the owner of
the federal trademarks and service-mark registrations.
A.7 Conformity of API products
A.7.1 The organization shall ensure that all parts which are scheduled to become part
of an API Monogrammed Product conform in very detail to the API specified
A.8 API-Acceptance Status
A.8.1 The organization shall ensure that the acceptance status of Inspection and
Testing activities shall be in accordance with the specified details provided
Within this section of this quality assurance manual.
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REV.1
A.9 API-Segregation Control

A.9.1 Non-conforming materials or products within the organization are identified,
segregated, and the reason for No-conformance is established and documented.
A.9.2 Where such material or product is identified as failing to met the manufacturing
acceptance criteria, as defined by the API Special requirements, such material or
products shall be clearly identified in order to preclude inclusion into any The
organization manufacturing product.
A.9.2.1 This is a mandatory requirement.
A.10 API-Non-Conformance Control
A.10.1 The organization takes exceptional steps to ensure the acceptance and rejection
of materials or products which do not conform to the Acceptance Criteria as
defined by the API specified requirements.
A.10.1.1 The organization makes the clear statement that materials or products which do
not conform to the established acceptance criteria as defined by the appropriate
API Product Specification shall not bear the API Monogram.
A.11.2 The organization manufactures to the API Product Specification 6D:

Specification for Pipeline Valves(Gate, Plug, Ball and Check ) and consequently
ensure that the bands as defined within Product Specification 6D, shall and do,
form the basis of the acceptance and rejection criteria used in any form of valve to
be manufactured by The organization.
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REV.1
A.12 Nonconformity review and disposition

A.12.1 Disposition of non-conforming material is made at manufacturing level by the
Engineering Division Manager in conjunction with the quality Assurance
Division Manager, and disposition is clearly defined as either : -
A.12.1.1 Repaired/Reworked to meet the specified requirements and re-inspected
in accordance with quality plan or procedures.
A.12.1.2 Accepted with or without repair by concession.
A.12.1.3 Re-graded for alternative applications.
A.12.1.4 Scrap/Reject of nonconforming products.
A.12.1.5 Returns to supplier/subcontractor/customer of nonconforming product.
A.12.2 On completion of the disposition action, arrangements shall be made to

identify the material or products as either scrap or returns, and the necessary
arrangements shall be made for uplift/return/scrapping of nonconforming
products.
A.12.3 Details of the disposition action taken are recorded on the relevant inspection
reports, and job pack information file.
A.12.4 The customer or his nominated representative (can be in some cases 3rd
inspection) shall be informed for formal disposition purposes, should the
contract so specify.
A.13 Review analysis
A.13.1 Review analysis of data, Viz.: Nonconforming reports shall from a constituent
element of the Quality Assurance Division Managers
Management review activity.
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REV.1
A.14 API Monogram Issue

A.14.1 The organization shall ensure that material o products which are to bear the
API monogram shall at all times conform to the applicable API specified
A.14.2 The API monogram appears on the KVC name plate assigned to that
particular valve only, and appears on no other area of valve component.
A.14.3 The organization shall apply the API monogram at the stage of valve
manufacture appropriate to the attachment of the KVC name plate.
A.15 API monogram register
A.15.1 Once the valve(s) has successfully passed all prescribed inspection and test
requirements and meets the API product specification, The organization shall
make an entry into the API monogram register.
A.15.2 API monogram register is the means whereby the details of all valves
issued with API monogram are recorded.
A.15.3 KVCs API monogram register is held under the control of the Quality
Assurance Division Manager and all entries into the register shall be as defined
in the undernoted sub-paragraphs.
A.15.3.1 Name of Customer
A.15.3.2 Customer Order Number
A.15.3.3 Our Manufacturing Number
A.15.3.4 Size : Type : Class : Serial No. :
A.15.3.5 Nos off valves assigned the API monogram
A.15.3.6 Date of issue of API monogram to the valve
A.15.3.7 The final entry into the register shall be the endorsement of the
Engineering Division Manager as proof that the valves meet all aspects of
The applicable API product API product specification, and the making
procedure, as defined within the API specification Q1 8th Edition.
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REV.1
A.16 In-Process Inspection and testing

A.16.1 The organization inspects, tests and performs acceptance testing in line with the
specified requirements as defined by the acceptance criteria established by the
American Petroleum Institute.
A.16.2 To aid this process, The organization utilize the many quality and procedural
supports which exist at both Level II and Level III of the documented system as
a means to accommodate this requirement.
A.16.3 The organization shall ensure product conformance is maintained through the
use of established process monitoring and process control methods and
procedures.
A.17 Acceptance Status

A.17.1 The acceptance status of inspection and testing activities within our company
shall be indicated on both the products as well as the product record.
A.17.2 The organization shall ensure that each stage of inspection status as defined
within section 5 of API specification 6D shall be clearly indicated by a test
status indicator (Job Pack).
A.17.3 Valves which fail to meet the acceptance criteria as established by the API
product specification, at what ever stage, shall be rejected.
A.17.4 Only valves which meet the acceptance criteria as established by the product
specification shall be permitted top bear the API monogram in accordance
with section 6.1(valve marking) of API specification 6D.
A.17.5 On completion of manufacturing, and after satisfying all requirements of the
acceptance criteria as established by the API product specification, the
valve is then processed through painting, and corrosion prevention, prior to
sealing, and surface protection.
A.17.6 On completion of all activities, a final document review of the process
activity is performed by the Quality Assurance Manager to ensure that all
API license requirements have been met and that all valve marking
requirements are in accordance with the applicable 6D product specs.
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QAM-2008
SECTION NO. : A. 18-A.20
REV.1
A.18 Valve Release

A.18.1 The Quality Assurance Division Manager, also holds title as the company
chief inspector and shall be responsible in conjunction with the
Engineering Division manager for ensuring verification of conformance to:-
A.18.1.1 The contract specification
A.18.1.2 The acceptance criteria as defined by the API specified requirements.
A.18.1.3 The applicable API product specification
A.18.2 The chief inspector is the sole authority for release of completed valves from
The organization to the customer.
A.18.2.1 In the event of absence of the chief inspector, the Engineering Manager
shall be responsible for release of the completed and inspected valve(s).
A.19 Inspection Records

A.19.1 Inspection records are maintained to reflect the status of the valve products
at all stages :-
A.19.1.1 Records of Incoming Material
A.19.1.2 Records of In-Process Inspection
A.19.1.3 Records of Final Inspection
A.19.1.4 The API Monogram Register
A.20 Rejection and segregation

A.20.1 Valve products which have been rejected are identified and segregated in the
relevant quarantine area until disposition action has been agreed.
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SECTION NO. : A. 21
REV.1
A.21 Non-conformance
The organization controls evaluation and disposition of material and product
nonconformities that are accepted but do not satisfy manufacturing acceptance criteria
and original design acceptance criteria.
A.21.1 Identified Non-conforming material or products within KVC are segregated,

quarantined, and where appropriate to the Acceptance Criteria of the Applicable API
Specified Requirements, such material or products shall be scrapped or returned to the
supplier in accordance with the provisions as stated within Section 8.3 of this Quality
Assurance Manual.
A.21.2 All Non-conformances shall be reviewed by the Quality Assurance Manager, and
he shall be responsible to initiate, and ensure the appropriate disposition action is taken
as detailed within Section 8.3 of this Quality Assurance Manual.
A.22 Final Inspection and Testing

Repaired and/or reworked product is re-inspected in accordance with the quality
plan and/or documented procedures.
The organization controls the process employed for the calibration of inspection,
measuring and test equipment including details of equipment type, identification
number, location, frequency of checks, check method, acceptance criteria, and the
action to be taken when results are unsatisfactory and ensure that environmental
conditions are suitable for the calibrations, inspections, measurements and tests being
carried out.
A.22.1 On completion of manufacturing operation, each valve will be inspected and
tested in accordance with the customer or specification requirements.
A.22.2 On completion of the physical inspection, the quality Assurance Division
manager or his designate will review the contract quality records to verify
that : -
A.22.2.1 The inspection and test operations required by the contract have been
compiled with.
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SECTION NO. : A. 22
REV.1
A.22.2.2 The results of inspection and test have been recorded and are acceptable.
A.22.2.3 Hold or witness points have been signed off or waivers obtained from the
customers authorized representative, when required.
A.23 Final Inspection quality Review

A.23.1 On completion of final inspection, The organization performs a unique final
inspection quality review which embraces all aspects of the contract inspection
and test requirements and which reviews the throughput of all
components incorporated within the completed valve.
A.24 Review Nonconformity

A.24.1 If any deficiencies or discrepancies are discovered during the review, the
Quality Assurance Division Manager or his designate will arrange for the
parts to be placed on hold.
A.24.2 Where the deficiencies or discrepancies cant be resolved disposition shall be
done.
A.25 Field Nonconformance Reporting

Analysis of Field Nonconformance Register
A.25.1 Analysis of failure trends is an important facet of the controls applied in
field servicing activity and the Quality Assurance Division manager is
responsible for the measurement of trends should they be found in either :-
A.25.1.1 Material
A.25.1.2 Equipment performance
A.25.1.3 Documentation
A.25.2 The Quality Assurance Division Manager shall be responsible for the
measurement and recording of any such failures and shall implement the
appropriate corrective actions which shall ensure that any trends uncovered
is analyzed to establish the root cause and that such corrective action
implemented shall be capable of avoiding recurrence.
73

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Page 1 of 73

QUALITY ASSURANCE MANUAL

ISSUED BY : QUALITY ASSURANCE DIVISION

CONTROLLED COPY UNCONTROLLED COPY

KVC CO., LTD.

3 The company outline and scope 9

4 Quality management system 10

8 Measurement, analysis and improvement 56

Final inspection and testing 71

1. Purpose and distribution

Controlled copy Distribution to :

Edition Revised date Page Contents of revision Approval/preparation

3. The company outline and scope

Company Name KVC CO., LTD.

Outline of Business Manufacturing and Sales of Various Valves and

4. Quality management system

The organization manages these processes in accordance with the international

4.1.1 Outsourced processes and/or services

The organization shall maintain responsibility for product conformance to

4.2 Documentation Requirements

QUALITY POLICY MINUTES OF QUALITY

CONTRACT CONTROL STANDARD

PREPARATION OF NEW PRODUCT'S DESING CONTROL STANDARD

STANDARD FOR ISSUING OF

DELIVERY OF PRODUCT DELIVERY OF PRODUCT

INTERNAL QUALITY AUDIT

4.2.2 Quality manual

Primary documents : Quality manual

(2) Secondary documents : Prepared by each section, surveyed by Quality Assurance

2. Issue and change of the documents

Related standard : Document control standard (KGD101)

4.2.4 Control of records

4.2.4.1 Control of records

5.2 Customer focus

5.3 Quality policy

To gain international reliability with products have sincerity.

Our Companys mottos :

Feb. 14, 2009

KVC CO., LTD.

President review status and result of quality objectives by management review

5.4.2 Quality management system planning

5.5 Responsibility, authority and communication

Sales Division : Domestic business/Overseas business

Procurement Division : Domestic procurement

Procurement Division : Overseas procurement

Manufacturing division : Production control/Domestic procurement /production

Engineering division : Develop

Engineering division : Design

Quality assurance division : Quality control / Inspection

Quality assurance committee

The whole company conference regarding quality assurance

Mark : Related section

: To take action to prevent all the non-conforming situations regarding product,

5.5.2 Management representative

5.5.3 Internal communication

5.6 Management review

5.6.2 Review input

5.6.3 Review output

1. Output from the management review

These judgments are done in the management review or quality meeting.

6.2 Human resources

Related standard : Education and training standard (KGD102)

6.2.2 Competence, training and awareness