No Gain Without Pain

#JiveWorld17
Arleen Chiu-Jones
Digital Product Manager
A cure for the common
meeting
The journey of Jive at a health system
Arleen Chiu-Jones
Digital Product Manager
Providence St. Joseph Family
 DocSpot to wellspot

DocSpot 2014: Wellspot 2017:

Jive 6 Jive 8.0.1 Hosted
250 active users 5,800 active users
<100 groups 1,500 daily users
Extracurricular 159 Spaces
activity 752 Groups
Extracurricular activity
Jive for Clinicians
RAIL threaded discussions and decisions
ECO Releases document repository
Swedish Standards Committee in-line commenting
NICU Cohort informal education
RAIL
RAIL 3Ds
Annual Savings - RAIL
Annual meeting hours
Committee of 20 people
50% reduction in meeting
hours a month 36

Annual Savings:
$36,000
18

Before wellspot After wellspot

ECO Releases Homepage
ECO Content Repository
Annual Savings ECO Releases
Group of 60 Clinical Annual task hours
Informatics Specialists
40
50% reduction in time to
task
Annual Savings: 20

$63,600

Before wellspot After wellspot

Swedish Standards Committee
In-line commenting
Annual Savings Standards Committee
Committee of 15 Annual Meeting Hours

people
144
75% reduction in
meeting hours per
month
Annual Savings: 36
$67,500
Before wellspot After wellspot
NICU Cohort
NICU Cohort online learning
Annual Savings NICU Cohort
Cohort of 20 nurses Annual class hours

60% reduction of in-

class meetings 96

Annual savings:
$62,400 44

Before wellspot After wellspot

Dollars saved
Group name Annual dollar savings
RAIL $36,000
ECO Releases $63,600
Standards Committee $67,500
NICU Cohort $62,400
Annual Savings $229,500

Qualitative markers
Higher productivity
Higher satisfaction
Single source of truth
Feeling connected to our org
Lessons learned
Community Manager network train the trainer
Word of mouth
SSO single sign on
Be agile
There are no dumb questions
A cure for the common meeting
TAE2
 #JiveWorld17

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