Malwa Institute of Science & Technology,

Indore

DEVI AHILYA VISHWAVIDYALAYA, INDORE

A
Synopsis
On
A CUSTOMER EXPERIENCE IN FASHION INDUSTRY ON
MOBILE SHOPPING

(A Research Synopsis submitted as partial fulfillment for

the award of the Degree of Masters of Business
Administration)

(2015-2017)

UNDER GUIDENCAE:
SUBMITTED BY:

Prof. SAMPADA NAJAN MOHINA GUPTA

MBA
4 Sem.
rd

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 CONTENT

S.No TOPIC PAGE NO.

1. Introduction 3
2. Scope of the study 4
3. Review of literature 5
4. Objectives 6
5. Methodology 7
6. Outline of the chapter 8
7. Reference 9

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 INTRODUCTION

Social media is an emerging platform that enables brand recognition and popularity for
designers in the fashion industry while contributing to the interactivity of companies and
consumers. Although better adopted by parallel industries, the fashion industry lacks
industry-wide standards regarding the success and use of social media tools, including
Facebook, Twitter, Instagram, and Pinterest. Social media is a public venue that promotes
transparency and feedback. According to Lee (2009), while fashion brands and retailers
are still grappling with social media in terms of controlling brand perception and
establishing metrics to measure its marketing value, they have used Twitter, Facebook,
YouTube and other social communities to develop digital marketing strategies to drive
online sales and retail store traffic.
The fashion industrys adoption of social media has lead to exponential feedback by its
users who suggest and recommend styles and collections that, in turn, make those
designers and brands more popular. However, social media is not yet recognized as an
effective public relations tool or emerging venue for fashion debuts and responses in the
fashion industry as a whole, and the content producers who have taken to social media
have yet to develop strategies equivalent to industry standards. Social media marketing is
the use of social media platforms and websites to promote a product or service. Most of
these social media platforms have their own built-in data analytics tools, which enable
companies to track the progress, success, and engagement of ad campaigns.

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 SCOPE OF STUDY

Because of the largely undocumented connection between social media use and increased
consumer reaction and brand trending, research indicates that there are no prevalent or
established industry standards regarding the use of social media in the fashion industry.
By comparing the impact of social media on fashion public relations strategy with
parallel industries, the question arises of content control and production of such social
media outlets.
The fashion industry incorporates designers, consumers, brands and media, which are
interlinked by social media tools. The use of these outlets is relatively new in the fashion
industry and the investigation of how they are beneficial and whom they reach
exemplifies the exponential exposure social networking provides. The field of public
relations emphasizes reputation and open forums for dialogue.

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 LITRATURE OF REVIEW

According to Sinclaire (2011), consumers are active creators and monitors in social
networking, and are no longer passive receivers of marketing messages. As a result of
the widespread growth of online social networking and user-generated content sites, a
shift in the balance of power is occurring

Felix, R., Rauschnabel, P.A.; Hinsch, C. (2016). "Elements of Strategic Social Media
Marketing:

A Holistic Framework". Journal of Business Research.

doi:10.1016/j.jbusres.2016.05.001.

Bridgen, (2012) The fashion industrys previous tell style standards of communication
were one-way and limiting to where public relations professionals could dictate and
control their organizational methods conversely, social media actively enforces
monitoring or discussing content with consumers. The discussion of power in the fashion
industry today is directly correlated to the impact one has on consumers and critics, as
opposed to merely selling merchandise or advertising.

According to Binkley (2010), social media has a marketing promise [that] is obvious for
business: it has deep potential as a customer-service channel for retailers. The immediate
reaction and discussion that social media allows and encourages creates a trusting
relationship between consumers and designers. This online networking is granting the
world an unprecedented level of access to fashion gurus.
According to Papasolomou (2012), the Internet implementation in the marketing
process is inexpensive, delivers instant international reach, offers great real time

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feedback, and reaches millions of people for whom the web is the center of virtually all
communications

OBJECTIVE OF THE STUDY

To gain specific insight about fashion professionals usage of media in evaluation

of fashion industry
To evaluate the customer experience, analysis and social media marketing for
mobile app in fashion industry

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 RESEARCH METHODOLOGY

Research design:
Quantitative methods will be used. Quantitative data will be applied to provide
descriptions of the outcomes.
Sampling Method: Non-Probability (Judgmental)
Sample Size: 500
Sampling: Samples will be collected from the Indore city.
Tools and Instruments: Questionnaire will be used to collect data.
Data collection:
Primary Data Collection:
A structured questionnaire will be used as instrument to conduct the study.

Secondary Data Collection Method:

Journals, Articles, Newspaper, Magazines, Books, Internet and other sources have been used as
secondary data for the study.

Data analysis:
Pie Chart, Bar Graph, will be used to analyze interpret and present the data.

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 OUTLINE OF THE CHAPTER

1. TOPIC

2. INTRODUCTION

3. SCOPE OF STUDY

4. LITRATURE OF REVIEW

5. OBJECTIVE OF THE STUDY

6. RESEARCH METHODOLOGY

7. CONCLUSION

8. REFFRENCES

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 REFFRENCES

Sinclaire J, Vogus C. (2011, December). Adoption of social networking sites: an

exploratory adaptive structuration perspective for global organizations. Information
Technology & Management, 12(4), 293-314. Retrieved from: Academic Search Elite,
Ipswich, MA.
Bridgen, L. (2012, June). Emotional Labour and the Pursuit of the Personal Brand: Public
Relations Practitioners Use of Social Media. Journal of Media Practice. 12(1), 61-76.
Binkley C. (2010, March 25). Fashion Pros Share Sometimes Too Much. Wall Street
Journal - Eastern Edition. D9. Retrieved
from:
http://online.wsj.com/article/SB10001424052748704896104575140361533549880.html
Papasolomou I, Melanthiou Y. (2012, July). Social Media: Marketing Public Relations
New Best Friend. Journal Of Promotion Management, (3), 319-328.
Noricks, C. (2010, September 14). Advanced social media for fashion brands and
retailers. Retrieved from http://www.prcouture.com/2010/09/14/advanced-social- media-
for-fashion-brands-retailers/
Prabhakar, H. (2010, February 13). How the fashion industry is embracing social media.
Retrieved from http://mashable.com/2010/02/13/fashion-industry-social-media/
Lee, M. W. (2009, December 21). 5 Ways social media changed fashion in 2009.
Retrieved from http://mashable.com/2009/12/21/social-media-fashion/
Wilson E, Horyn, C. (2012, September 6) The New Order. New York Times, 1. Retrieved

http://www.nytimes.com/interactive/2012/09/05/fashion/newyorkfashio nweek
-theneworder.html

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