Application enhancement tool

Account grouping
Trade Promotion Management
customizing objects
Organization profile
Account Life Cycle
Cross sell
Account hierarchy
Account classification: Account classification enables you to classify
accounts using freely-definable criteria. This is particularly useful for
large companies where, for example, you want to classify different
business units based on different criteria.
Smart form:
Transaction type
Business partner category
Design Layer
Post Processing Framework
Single Sign-On
Interaction Center Agent
Marketing Campaign
Partner function category
Leading transaction category
Technical Profile
Installed base management
Pricing procedure
Site is the physical storage in the middleware where we store the
data received before validation
Condition maintenance group
Partner Channel Management
Item category
An item category is used to define if an item is suitable for billing
or pricing. It defines the additional control functions for a sales
document.
Item Category Determination
Business partner relationship
Up-sell
Target Group
Publications
UI Configuration
SAP NetWeaver Portal
Work center
Middleware
 Copy Control
Partner function
Central Sharing Tool
Partner determination procedures
Follow-up
Business role
Business partner role
UI component workbench
Condition types
Segmentation model
Download monitor
Navigation Bar profile
Webclient UI
Layout Profile
Business role
Web channel management
Transaction Launcher
Call list
User Interface
Administration console
Opportunity
Organizational model
Down-sell
Field Applications
BDoc messages
Business adapter object
Survey
Marketing Attributes
Interactive Scripting is the functionality of the Interaction
Center that enables the guiding of call center agents
during customer interactions.
Data integrity manager
Web shop
Business Partner Category
Compare Item Category Determination, Partner Determination and
Pricing Procedure Determination
Compare Work center, Technical Profile and Navigation Bar
Compare Organisation structure vs Organisation Model vs
Organisation Profile
Compare Cross vs Up vs Down selling
Compare Cross vs Up vs Down selling
 Compare Interactive scripting vs Smart form vs web shop vs UI
component workbench
interactive script is an IC function allows to managers to design step
by step scripts
Smart Forms are used to create and maintain forms for mass
printing in SAP systems
Web shops is used in CRM Web Channel to sell you products via the
Internet
business Partner Relationship
Book TCRM10 Fig 146 page 299
Business Partner Relationship forms the business-relevant connection
between two business partners.
Business role
Book TCRM20 part2 fig 165 page 286
Business role contain business content from CRM application, such as
sales, service, and marketing
business adapter object

Book TCRM20 part 2 fig 33 page 63

Adapter objects are objects that are exchanged between a source and a
target system, for example, between an R/3 backend system and the CRM
Server.
Segmentation model

Book TCRM 10 fig30 page 58

Segmentation model is a type of folder for segments, target group, and
subgroup.
Web channel management
Book TCRM10 fig 47 page 97
Web channel management leverages the internet as a valuable sales,
marketing and service channel for business and consumers.
account group
Book TCRM10 fig 150 page 308
The account group of the customer master defines the following:
- the number range
- processes a customer can be used for partner functions
- field attributes
account life cycle
Book TCRM10 fig 156 page 315
The Account Life-Cycle is very similar to the usage of the Business Partner
Roles, but here exclusively one Life-Cycle Stage can be assigned at one
point in time. In addition the transition from one Stage to the other can be
customized.
Account classification
Book TCRM 10 fig 151 page 309
Account classification enables you to classify accounts using freely-
definable criteria. This is particularly useful for large companies where, for
example, you want to classify different business units based on different
criteria.
Defines which account groups are assigned to a business partner
account grouping
Book TCRM10 fig 150 page 308
Grouping determines the number range
account hierarchy
Book TCRM 10 fig 159 page 318

The account hierarchy allows you to map complex organizational structure

for a business partner
administration console
Book TCRM 20 part 2 fig 16 page 27
The administration console allows access to subscription, publication,
replication objects and sites
Application enhancement tool
Book TCRM 20 part 2 fig 307 page 556
The Application Enhancement Tool has been introduced to enhance CRM
applications. You can use the tool to search for enhancements, and to
display, create, change, and delete enhancements.
BDoc messages
Book TCRM20 part 2 fig 13
Bdoc is the adapter that converts the data into CRM data container

Bill of Material
Business partner category
Book TCRM10 fig 143 page 289
The business partner category can be categorised as a person, group, or
organization (CRM)
Business partner role
TCRM10 fig 144 page 290
The business partner role such as contact, sold to party calissifies the
business partner according to the business function
Central Sharing Tool
TCRM20 part 2 fig 179 page 319
Central Sharing Tool can share tags,favorites, saved searches and favovite
reports across, business roles, users, organizations, and positions.
Condition maintenance group
TCRM20 part 1 fig 69 page 179
Condition maintenance group contains condition tables and condition
types for maintenance
Condition types
TCRM20 part 1 fig 59 page 166
Condition type is defined as specific features of daily pricing activities in a
SAP system. Using the condition type, you can also put different condition
types for each pricing, discounts on goods, tax and surcharge that occurs
in business transactions.
Copy Control
TCRM20 part1 fig 22 page 43

Copy control usually refers to 2 scenarios, copy and create follow-up.

Copy is the function that duplicates the transaction, e.g. another phone
call to a customer. It is a convenience for data entry. Copy creates the
duplicate transaction with the same transaction type and item category as
predecessor without document flow. The copy control customizing is
optional for copy.

Follow-up is the function that creates document flow from the predecessor
to the successor, e.g. creating a subsequent sales order from the
preceding quotation. It allows different transaction types and item
categories as a result of which copy control customizing (mapping) is
mandatory.
CRM Middleware
TCRM10 fig10 page19
SAP NetWeaver Gateway is an integration environment enabling
connections to SAP software from mobile devices, Web applications, and
social and collaborative platforms, while SAP BusinessObjects Data
Services is a data integration tool tuned primarily for batch data transfer
and for extract, transform and load processes

CRM Webclient UI
TCRM20 part2 fig 122 page 220
CRM webclient UI is end user interface

cross-sell
For a given product or combination of products, you can specify that
additional products are to be suggested for purchase
NetWeaver Portal
TCRM10 fig 8 page 17
NetWeaver Portal is one of the building blocks in the SAP NetWeaver
architecture. With a Web Browser, users can begin work once they have
been authenticated in the portal which offers a single point of access to
information, enterprise applications, and services both inside and outside
an organization.
customizing objects
TCRM20 Part2 fig 18 page 33
data integrity manager

TCRM20 part2 fig 89 page 149

The Data Integrity Manager (DIMa) helps you to detect and repair
inconsistencies between objects across components within the SAP CRM
System landscape. The data comparisons are always carried out between:

- CRM database and ERP back-end database

- CRM database and CDB

Design Layer
TRCM20 part2 fig 239 page 439
the design layer controls field labels in the form views, table columns, and
search criteria of the advanced search. it also controls field visibility on the
UI atruntime and in the available field set in the UI configuration tool.
download monitor
The download Monitor gives the status of the Initial Load of a Business
object.
Field Applications
TCRM10 unit9 page 211
Field Applications ( mobile client )
access the crm system from laptops or other mobile devices to exchange
up-to-date information with the central CRM server
follow-up
TCRM20 part 1 fig 20 page 42
Follow-up is the function that creates document flow from the predecessor
to the successor, e.g. creating a subsequent sales order from the
preceding quotation. It allows different transaction types and item
categories as a result of which copy control customizing (mapping) is
mandatory.
Installed base management
TCRM10 fig 83 page 189
Installed base management is used to model objects installed for customer
( for exemple devices, machines or software).
Interaction Center Agent
TCRM10 fig 73 page 168
Interaction Center Agent is the employee who uses interaction center
Interactive Scripting
TCRM10 fig 78 page 180
interactive scripting is an IC function that allows managers to design tep-
by-step scripts and allows agents to execute these scripts whenever they
need guidance during customer interactions