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Cut out the cards below and give to the students nominated to be the receptionists.

When they
answer the phone they should use the information contained on the cards and ask the questions
required by the check list.

The Palace Hotel (3 stars)


Situated right on the seafront in Blackpool town centre Check list
(Information you require)
Rates per night
Single room ..30 Name (ask them to spell it)
Single en suite .35 Address
Single en suite with view of seafront 40 Telephone number
Twin room ..35 email
Passport/ID
Twin en suite ..40
Date of arrival
Twin en suite with view of seafront ..45 Duration of stay
Double room ....45 Kind of room required
Double en suite ...50
Double en suite with view of seafront .....55
Adjoining double room ...50
Adjoining double room with view of seafront ..60
Bridal suite ...85
Presidential suite ....150

*Breakfast included
Facilities
Extras Swimming pool
Lunch ...10 Wi fi in all common areas
Evening meal ...15 Conference room
Ballroom
Room service ...5 extra Free parking

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The Well Come Inn Guesthouse (3 stars)


Situated five minutes walk from the seafront in Margate town centre
All rooms have TVs.
Check list
(Information you require)
Rates per night
Single room ..20 Name (ask them to spell it)
Single en suite .25 Address
Twin room ..25 Telephone number
Twin en suite ..30 email
Double room ....35 Passport/ID
Double en suite ...40 Date of arrival
Duration of stay
Kind of room required

*Breakfast included in price for all rooms


Facilities
Extras Restaurant
Lunch ...15 Wi fi in lounge area
Evening meal ...15 Small gym
No Room service Garden and childrens play area
Limited parking (15 extra)
The Pavilion Hotel (5 stars)
Situated right on the seafront in Brighton town centre
All rooms are en suite with international TV. Check list
(Information you require)
Rates per night Name (ask them to spell it)
Single room .40 Address
Single room with view of seafront .45 Telephone number
Twin room with view of seafront ...50 email
Double room ....55 Passport/ID
Double room with view of seafront ..........60 Date of arrival
Adjoining double room ...70 Duration of stay
Adjoining double room with view of seafront ..75 Kind of room required
Bridal suite ...100
Presidential suite ....400
Facilities
*Breakfast included unless ordered from room service
Swimming pool
Wi fi in all areas of the hotel
Extras Conference room
Lunch ...20 Ballroom
Evening meal ...25 Free parking with valet service
Crche
Room service ...20 extra
Restaurant

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The Rubens Hotel (4 stars)


Situated two minutes walk from the seafront in Brighton. Good views of seafront.
All rooms are en suite with TV.

Rates per night Check list


Single room ..30 (Information you require)
Single room with view of seafront 40
Twin room ..45 Name (ask them to spell it)
Twin room with view of seafront ...55 Address
Double room ....65 Telephone number
Double room with view of seafront ....... ..75 email
Passport/ID
Adjoining double room ...80
Date of arrival
Adjoining double room with view of seafront ..85 Duration of stay
Bridal suite ...90 Kind of room required
Presidential suite ....300

*Breakfast included
Facilities
Extras Swimming pool
Lunch ...17 Wi fi in all common areas
Evening meal ...20 Conference room
Room service ...15 extra Gym
Wi fi in room .10 extra Restaurant
Childcare facilities
Valet parking
Cut out the cards below and give to the students nominated to be guests.
They should then a hotel and find out the necessary information for the stay they desire.

Name :Norris Whitfield


Name : Olga Bagshaw Age : 23
Age : 48 Address : 18 Random Road
Address : 23 Witherspoon Street Peterborough
Manchester Cambridgeshire
Lancashire Telephone : 782 398 366
Telephone : 782 398 366 Email :nobbynumnuts@gmail.com
Email :olbag@hotmail.com ID/passport : 03241 84764
ID/passport : 02201 82734 Looking for : Bridal suite
Looking for : A single room with a view Wants to stay : 3rd June for 10 days
Wants to stay : 2nd of March for 12 days Extra details : Coming with my new wife on a
Extra details : Mobility impaired and uses a honeymoon (name Paula). Will want breakfast in the
wheelchair. room every day.

Things you may need to ask: Things you may need to ask:
How much is the room? How much is the room?
Is the there a view? Is there a swimming pool? Is the there a view? Is there a swimming pool?
Do you have ? What facilities do you have? Do you have ? What facilities do you have?
Is room service extra? Is room service extra?
Is there a restaurant? Is there a restaurant?
Is there a car park? Is there a car park?
How far is it from the town centre/seafront? How far is it from the town centre/seafront?

Name : Nighat Singh Name : Taro Nagasaki


Age : 34 Age : 48
Address : 104 Chester Street Address : 75 Winslow Square
London E10 London WC1
Telephone : 783 478 692 Telephone : 782 398 366
Email :nignumbat@yahoo.com Email :taronaggi@hotmail.com
ID/passport : 04205 72934 ID/passport : 03271 92231
Looking for : A double adjoining room and a twin Looking for : 4 single adjoining rooms with a view
adjoining room with views and the presidential suite
Wants to stay : 12th of September for 14 days Wants to stay : 18th of July for 4 days
Extra details : Coming with husband and two children. Extra details : Arriving with the Japanese ambassador
The family is vegetarian. to attend a trade conference in the area. Will need to
use a conference room for one whole day.
Things you may need to ask:
How much is the room? Things you may need to ask:
Is the there a view? Is there a swimming pool? How much is the room?
Do you have ? What facilities do you have? Is the there a view? Is there a swimming pool?
Is room service extra? Do you have ? What facilities do you have?
Is there a restaurant? Is room service extra?
Is there a car park? Is there a restaurant?
How far is it from the town centre/seafront? Is there a car park?
How far is it from the town centre/seafront?
Name :Harry Brownlow
Name : Jennifer Butcher Age : 53
Age : 31 Address : 19 Walton Road
Address : 21 Caster Street Wisbech
Cambridge Cambridgeshire
Telephone : 783 196 896 Telephone : 789 298 568
Email :meatwoman@hotmail.com Email :suitbad@gmail.com
ID/passport : 02538 82774 ID/passport : 02281 94714
Looking for : A double room with a view Looking for : 2 double adjoining rooms
Wants to stay : 2nd of April for 6 days Wants to stay : 9th June for 3 days
Extra details : Coming with husband to visit family Extra details : Coming with my secretary on a
business trip.
Things you may need to ask:
How much is the room? Things you may need to ask:
Is the there a view? Is there a swimming pool? How much is the room?
Do you have ? What facilities do you have? Is the there a view? Is there a swimming pool?
Is room service extra? Do you have ? What facilities do you have?
Is there a restaurant? Is room service extra?
Is there a car park? Is there a restaurant?
How far is it from the town centre/seafront? Is there a car park?
How far is it from the town centre/seafront?

Name : Tomoko Tanaka Name : David Shatner


Age : 22 Age : 52
Address : 95 Oxford Street Address : 25 Parsmore Road
London WC1 Glasgow
Telephone : 785 468 194 Scotland
Email :buttonnose@yahoo.com Telephone : 783 248 682
ID/passport : 03209 62131 Email :beameeup@yahoo.com
Looking for : A single room with a view ID/passport : 05261 35139
Wants to stay : 2nd of November for 7 days Looking for : A double room
Extra details : Student. Coming alone to do some Wants to stay : 28th of February for 5 days
sightseeing. Extra details : Coming with wife to attend a wedding

Things you may need to ask: Things you may need to ask:
How much is the room? How much is the room?
Is the there a view? Is there a swimming pool? Is the there a view? Is there a swimming pool?
Do you have ? What facilities do you have? Do you have ? What facilities do you have?
Is room service extra? Is room service extra?
Is there a restaurant? Is there a restaurant?
Is there a car park? Is there a car park?
How far is it from the town centre/seafront? How far is it from the town centre/seafront?
Cut out the cards and divide them into hotel cards and guest
cards.

On a board make a mind map of the kinds of questions guests and


receptionists would ask each other.

Give a guest card to one student and a hotel card to another.

The student with the hotel card is the receptionist and must answer
a ringing phone.

The student with the guest card must ask relevant questions while
the receptionist must answer the questions while asking for the
appropriate details.

Take notes of any structure, pronunciation, grammar and intonation


problems and then address them when the exercise is over.