Matthew T. Robertson Sr.

16404 W 139th St, Olathe, KS 66062

(913) 669-5358 mtrobertson@outlook.com
www.linkedin.com/in/mrobertsonkc
http://www.mtrobertsonsr.com/

Systems Engineer Administrator Cloud Specialist

Packaging & Deployment Cloud Services Project Management

IT Professional offering 15+ years in successfully collaborating with internal/external company stakeholders in
defining requirements, implementing, and conducting on-going maintenance while placing emphasis on system
availability, security, and performance in support of improving processes, quality and business outcomes.

Accustomed to and effective in making critical decisions and overcoming complex technical and analytical
challenges.
Highly-adept at establishing rapport with individuals and groups of all levels in order to drive influence and
build consensus.
Possessing in-depth understanding of current IT trends, with an emphasis on Cloud technologies.

Core Competencies

IT Strategic Business Planning Security Threat & Vulnerability Analysis

Cloud Migration & Administration Group Presentation & Communication
Disaster Recovery & Backup Adept at Learning Technologies Quickly
Technical Training & Troubleshooting Data Analysis & Management
Hardware & Software Installations Policy & Procedure Development
Technology Evaluation & Deployment Budgeting & Cost Controls
Project/Performance Management Software Patching & Updates
Quality Assurance & Process Improvement Leadership, Training & Mentoring

Technical Initiatives

SCCM Environment Update (2017): Built out new server with latest SCCM build, while
correcting issues from the previous environment. Added a Deployment Point hosted in the Cloud
with Azure, as well as a Cloud Management Gateway.

Office 365 Migration (2017): While working on the SCCM project; I was able to assist the team
working on the Office 365 Migration due to my previous experience. The project has stalled
before I started and I was able to help get the project re-started and completed a head of schedule.

OS Deployment (2016): Created and Maintained a Windows 10 image for both 360
Architecture/HOK and YRC Freight. Successfully deployed it to all systems at 360
Architecture/HOK and am in the process of migrating YRC Freight systems.

Office 365 Migration (2016): Migrated 250 mailboxes from on premise Exchange to office 365
after companys acquisition. Following that success was added to the team migrating the parent
companys reaming 3500 mailboxes from a third party hosted solution to Office 365.

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OS Deployment (2015): Developed a task sequence used to deploy an updated image using
MDT/SCCM. Also packaged and deployed applications using SCCM/MDT/PDQ Deploy.

Workstation Backup (2013): Liaised with Code42 to install its CrashPlan solution on each supported
system to ensure proper backup of user data to a Code42 hosted Cloud Solution as well as on premises
appliance specifically configured to handle the user data and ensure the data was synched with the
Cloud.

Professional Summary

Systems Engineer II 2016 Present
YRC Freight

Hired to build out a new SCCM environment to replace dated and ineffective setup. Completed the project, while
also building a new Windows 10 image, as well as helping another IT team get its Office 365 migration project
back on track. Continue to administer SCCM environment, including improved security and introducing Cloud
offerings to the overall solution. Strategies include:

Staying up to date with the latest Microsoft improvements; then testing and implementing the ones that make sense
for YRC Freight.
Work with other IT departments to assist with Cloud migration; including Office 365 and planning for SharePoint
online migration.
Ensure workstations are kept up to date with the latest security patches to mitigate the possibility of exposure to
virus, malware, and ransomware.
Key Accomplishments:
o Built out a new SCCM environment while monitoring and improving they failing environment
o Instrumental in getting the stalled Office 365 Migration Project moving again and back on track

Systems Administrator/IT Manager 2013 2016
360 Architecture/HOK

Working with a result-oriented staff of IT professionals to support end-users in over 26 offices. Administering
Active Directory and deploying Application Packages and OS Images with SCCM/PDQ Deploy. Extensive work in
Cisco Call Manager and Unity, as well as VMWare VCenter. Strategies include:

Utilizing SCCM for reporting and fueling the updates to SCCMs latest versions, in addition to leveraging SCCM
and WSUS to manage Windows updates.
Liaising with colleagues to discuss and implement security procedures and protocols.
Maintaining Windows servers in a steady virtual environment, including backing up user data on both servers and
workstations.
Key Accomplishments:
o Created a Standard Windows image and deployed to all computers using MDT/SCCM
o Successfully led the staff migration to use the Microsoft Office 365 system

LAN Tech Supervisor 2012 2013
Olathe Medical Center

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Led IT personnel in delivering technical support to approximately 1800 staff members. Recruited, on-boarded and
comprehensively trained new LAN Techs and Contractors; designed training to familiarize staff with the
environment and address frequently-encountered issues. Strategies included:

Utilized results from informal business unit polls and performance metrics to institute modifications which led to
an improved customer service delivery process.
Worked in conjunction with vendors on new desktop and laptop model selection; inspected presented models,
tested and investigated build to make a well-informed final decision.
Key Accomplishments:
o Crafted a long-term department restructure plan still in use to this day; combined help desk and desktop
support teams to work as one, which increased team efficiency
o Planned and managed the upgrade of all computers from XP to Windows 7





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Network Administrator 2011 2012
KVC Health Systems Designed and constructed a network designed to fit the needs of 10 newly-remote remote
offices, including all-inclusive maintenance of a Windows server environment. Controlled the inventory for all IT
hardware and supported both server and battery backup platforms. Strategies included:

Maintained 800 local workstations across seven offices in the local area using Citrix to connect systems and
simplify support with additional responsibilities for maintaining hardware, local patches and updates.
Delivered Remote support to 400 workstations within three states using the built-in Citrix tools and TeamViewer,
including Cisco Call Manager and IP Phones.
Key Accomplishments:
o Installed, maintained and worked extensively on Dells KACE computer management system
o Managed the relocation of a 200-person office to a new building

Service Desk Specialist 2006 2011
Lathrop & Gage LLP

Seamlessly supported 1200 staff spread throughout 10 offices nationwide while collaborating and functioning
within a deadline-driven, team environment to develop a standard Windows image and deploy it to all staff
computers. Strategies included:

Administered user accounts and network access with Active Directory to increase end-user efficiency.
Utilized Microsoft SCCM tools to support a wide variety of software applications in order to consistently improve
service delivery & end user satisfaction.
Key Accomplishments:
o Trained and mentored all new Service Desk employee hires
o Was the lead Service Desk Specialist, tasked with solving the most difficult issues and working with the
most difficult users.

Education
(913) 669-5358 mtrobertson@outlook.com
Matthew T. Robertson Sr. Page 2 of 3

Masters of Science, Information Technology Management (expected completion) 2018
Western Governors University

Bachelor of Arts, Management and Human Relations 2012
MidAmerica Nazarene University

Associate of Arts, General Studies 2010
Kansas City Community College

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