Xiaopan Xue

3000 Madison Ave., #A19 | Fullerton, CA 92831

xuexiaopan@gmail.com | (626) 652-5586 | www.xiaopanxue.weebly.com

Education
Master of Science, Education with an emphasis in Higher Education
California State University, Fullerton Expected Graduation: May 2017

Bachelor of Science in Communication-Public Relations, minor in Marketing Management

California State Polytechnic University, Pomona Graduated: June 2015

Professional Experience
Graduate Assistant January 2017-Present
Pitzer College, Residence Life and Summer Programs
Designed and composed operations manual for Residence Life detailing processes such as room draw,
off-campus housing, residence hall opening, resident assistant selection, etc
Perform website and social media audit in order to assess students engagement with Residence Life
and Summer Programs online presence
Formulate and implement strategic plan to streamline online presence
Provide excellent customer service as front-line staff and provided oversight to 3 front desk student
housing assistants and coordinated schedules
Used and trained students around Onity Card System

Graduate Assistant for Sports Clubs June 2016-Present

California State University, Fullerton, Office of Student Life and Leadership
Designed and implemented membership import procedure to maintain student compliance with CSU
Chancellor Executive Orders and CSUF university risk management policies
Troubleshoot training module issues and advise sports clubs players through
orientation/registration process
Assisting with the creation of the concussion management compliance procedures
Directly advise the Vice Chair of Finance and the Fundraising Chair of the Sports Club Inter-Club
Council to manage council budget and increase fundraising opportunities and goals
Manage sport club coach onboarding, training, and compliance process
Graduate Assistant, Volunteer Programs and Sports Clubs July 2015-June 2016
California State University, Fullerton, Office of Student Life and Leadership
Performed website editing and demonstrated mastery over TitanLink (Collegiatelink)
Advised Project Directors of various volunteer programs in the community and on campus
Developed learning outcomes and led development activities for various retreats and programs
Acted as daily customer service liaison and assisted students at the front desk
Utilized mastery over language, regulations, and policies of space reservations, and club/organization
recognition process to advise students on reservation requests
Directly advised the Vice President of Finance on the Sports Club Inter-Club Council on the fund
proposal process and created and designed online proposal form to facilitate student submissions

Member Services Supervisor July 2014-June 2015

Cal Poly Pomona Associated Students Inc. (ASI), Campus Recreation
Supervised, trained, and helped hire a team of 23-30 front desk and equipment check-out attendants
Performed daily cash handling and reconciliation on a daily average of $300-$1500
Possessed a complete mastery of Fusion software to manage student membership of over 1000
registered students, facility access, POS transactions, and equipment check-out
Acted as daily customer service liaison and engage attendants in problem solving
 Xiaopan Xue
3000 Madison Ave., #A19 | Fullerton, CA 92831
xuexiaopan@gmail.com | (626) 652-5586 | www.xiaopanxue.weebly.com

Trained student staff in emergency preparedness and risk management

Shift Leader December 2013-June 2014
California State Polytechnic University, Pomona University Advancement - Annual Fund
Trained and supervised shifts of 8-16 callers to ensure they met personal fundraising goals and
engaged effectively with alumni in providing updates and building rapport
Ensured student callers met nightly shift goals of over $1000 in fundraising
Provided coaching on calling techniques and building rapport and executed strategic room
management via seating charts and incentive-based goals
Facilitated activities and incentive-based games in the call room to keep shifts engaged and energetic
Student Caller June 2013-June 2014
California State Polytechnic University, Pomona University Advancement - Annual Fund
Personally earned over $20,000 in monetary donations for the University

Secretary of Programs and Services August 2013 August 2014

California State Polytechnic University, Pomona Associated Students Inc. (ASI), Student Government
Bronco Events and Activities Team (BEAT)
Served on ASI Presidents Cabinet as an active voting member
Supervised a team of eight chairs: 1 assistant Secretary of Programs and Services, 5 programming
chairs and 2 music chairs
Chaired and led weekly meetings using parliamentary procedure to ensure program and board
function that was in compliance with auxiliary (ASI) policies such as Roberts Rules, budget approval,
vendor policies, etc
Oversaw an annual budget of $100,000+ and presented to ASI Senate for additional funding and
renewal of annual budget for the next academic school year
Processed purchase orders and approved event proposals
Oversaw, supervised and promoted major and minor events for the entire campus through ASI
(around 40-50 programs each quarter) with a total attendance of 21,300
o 75th University Anniversary, 2nd annual Homecoming, Midnight Madness, Rock the
Commons, etc
Presentations and Research
California State University, Fullerton Educational Leadership Research Symposium 2017
Co-presenter: Engineering a Framework to Better Support Students of Color in STEM
NASPA Western Regional Conference 2016
Co-presenter: Making and Taking Space for API Students in Higher Education Using a Community Cultural
Wealth Model (Nationally sponsored by APIKC and Virtual Ticket recording)
Asian Pacific Americans in Higher Education 2015
Co-presenter: Making and Taking Space: Asian Pacific Americans Navigating Graduate School

Professional Associations
NASPA Student Affairs Administrators in Higher Education 2014-2016
Asian Pacific Americans in Higher Education (APAHE) 2015
Special Skills
Photographer proficient in Adobe InDesign and LightRoom

List of References
Available Upon Request