Tailored Service Packages by

Terex Port Solutions

Basic Comfort Premium

Package Package Package
Special solutions Maintenance by Maintenance by
Services provided

in spare parts certified Terex certified Terex

provision technicians technicians
Regular crane Recommendations Terex takes on the
inspections for repair work usual non-scheduled
Emergency Emergency service maintenance tasks
service hotline hotline Emergency service
hotline
Expert feedback Reduced staff costs Maximum cost control
Customer benefits

on maintenance Not necessary to High degree of

status acquire and manage reliability
Advantages in know-how and availability
spare parts Expert feedback for Maximum resale value
procurement high availability Minimum staff costs
Not necessary to
acquire and manage
know-how

Service Packages 1
 Basic Package provides advantages, if
maintenance is performed by the customer

For customers who prefer to maintain their cranes themselves

Extra discount on spare parts and daily rates of service technicians

Annual crane inspections (Basic PCI)

Preferential treatment for

Supply with spare parts with limited availability (e.g. slew ring)
Scheduling of service engineer visits

Unlimited access to emergency Service Hotline, even in future

Preferential treatment
Regular expert feedback on maintenance status
Service Packages 2
 Comfort Package
for regular maintenance by Terex

Maintenance by certified Terex technicians

Work is carried out corresponding to Terexs maintenance instructions

Regular recommendations for repairs

Comfort Package is a precondition for a paid extension

to the warranty term

Reduced staffing costs

Not necessary to acquire and manage know-how
Service Packages 3
 Premium Package
for maximum availability and cost control

Advantages of the Comfort Package

Terex Port Solutions takes on non-scheduled
maintenance activities and repairs
Destruction due to these factors is precluded:
Accidents and damage to equipment
Inappropriate use
Failure on the part of the operating organisation to meet obligations (checking
and cleaning instructions)
Lifting gear, such as spreaders, grabs,
Acts of God
Premium Package is a precondition for guaranteed buy-back

Maximum cost control

High degree of reliability and availability
Service Packages 4