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MAJOR RESEARCH PROJECT

ON
A Study of Customer perception towards
Services rendered by State Bank of India
group in Indore City

Submitted to:-

(A Research Synopsis submitted as partial fulfillment for the


award of the Degree of Masters of Business Administration)

(2015-2017)

UNDER GUIDENCE:
SUBMITTED BY:
DR. MAMTA VYAS SHWETA DAUR
MBA 4rd Sem.
Roll No.:52770067
SPEC.:- Finance and HR

CERTIFICATE

This is to certify that Shweta Daur, student of MBA IV Sem.


program has here, with proposing to choose the major research
project titled A Study of Customer perception towards Services rendered
by State Bank of India group in Indore City and prepared this report
under my guidance and supervision.

Faculty Guide
Dr. Mamta vyas
Faculty MIST Indore
DECLARATION

I hereby declare that the synopsis of my MRP entitles A Study of Customer


perception towards Services rendered by State Bank of India group in Indore
City. Has been prepared under the valuable guidance and supervision of Dr.
Mamta vyas, faculty of MIST in partial fulfillment for the course requirement of
MBA from DAVV.

To the best of my knowledge and belief the information, facts, figures that are
presented in this report are actually based on my own work.

Shweta Daur
MBA 4th Sem.
ACKNOWLEDGEMENT

Expression of feelings by words makes them less significant


when it comes to make statement of gratitude.
The most awaited moment of successful completion of an
endeavor is always a result of people involved explicitly therein
and it is impossible without the help and guidance of the people
around.
At the outset, I would take this opportunity to express my sincere
most gratitude towards Dr. MS Murthy, Director, Malwa Institute of
Science and Technology, Indore, for providing me the opportunity
to undertake and accomplish this project.
It gives me pleasure to express my most profound regards and
sense of great indebtedness and sincere gratitude to Prof .Dr.
Mamta vyas Faculty Guide, Malwa Institute of Science and
Technology Indore, for his untiring help, valuable guidance and
kind supervision, which were the main stream to bring this work
to present shape.
I am also thankful to Dr.Mamta Vyas and all the respected
professors and my friends who helped me directly or indirectly in
giving shape to this report.

Shweta Daur
MBA IV Sem