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CORPORATE SOCIAL RESPONSIBILITY 2
Business ethics is a vital component of any type of a business. It dictates what is right or
wrong to do in the business world. Thousands of businesses experience issues with ethics since
they do not understand what it all entails. Some tend to think that it is just about employee rights.
Such a perception is wrong since ethics in business also entails corporate governance, ethical
and corporate social responsibility. For purposes of this paper, I will focus on corporate social
responsibility (Du, Bhattacharya & Sen, 2010). Other than engaging with the society and
implementing projects that are central to societal progress and empowerment, there are many
other attributes about corporate social responsibility that are worth understanding.
initiatives that are aimed at assessing and taking responsibility of the social wellbeing of the
people and the state of the environment. It is also often referred to as corporate citizenship and
could involve incurring a couple of short term costs that might not necessarily lead to immediate
financial gains for the company. However, the aim is to promote positive environmental and
social change. A breakdown of the essence of CSR is vital in this discussion (Nan & Heo, 2007).
Large companies are usually very powerful. Other than the effects they have on their employees,
they have enormous effects on the society and the environment. In most cases, companies end up
inflicting harm on the communities around them and the environment. To atone for their actions,
they embrace corporate social responsibility to balance their pursuit of profits with societal
awareness.
Through the adoption of corporate social responsibility, the money and influence that
enables the companies to inflict damage on communities is use to effective some positive
CORPORATE SOCIAL RESPONSIBILITY 3
changes in those areas. A good example is giving money to charity. This also allows companies
to use their high level of influence to pressure other companies and governments to treat
resources and people more ethically. With CSR, companies are therefore able to invest in the
communities to offset any negative impacts their activities might be posing (Du, Bhattacharya &
Sen, 2010). For instance, a company that operates in a poor setting can build a school, offer
medical services or improve sanitation in the locality. There is simply quite a lot that a company
can do to improve its image within the society. The adoption of corporate social responsibility is
The main idea behind corporate social responsibility is the assurance to boost societal
wellbeing and increase the connection that exists between companies and the communities they
reside in. Therefore, CSR holds a prominent place in the modern day business and corporate
agenda. Companies are now devoting substantial amounts of their resources towards a myriad of
social initiatives. They engage in different areas like community outreaches, environment
protection, and a range of other socially responsible practices. A good example is Target which
contributed 5%, or $150 million, in the year 2007, to programs that were related to education,
arts, promoting community safety and health awareness. By making this contribution, Target
appealed to its customers with the idea that the company cares about them and not just geared
towards making profits. It is not easy to come across companies giving out such amounts of
money since most of them tend to think that CSR is a waste (McWilliams, Siegel & Wright,
2006). Those who have reaped from the positive brand image that comes from corporate social
responsibility are however better placed to appreciate the approach. The best businesses in the
world today are the ones which have immensely invested in corporate social responsibility.
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The increased corporate social responsibility efforts are largely driven not just by
ideological thoughts but by business returns that are expected from such endeavors or projects.
Academic research and marketplace polls have already demonstrated that investors and
employees are likely to take certain actions to reprimand bad corporate individuals and
remunerate the good ones. Studies have for instance shown that customers are likely to shift
from one brand to another solely due to a companys commitment to societal wellbeing. This is a
good example of what CSR is able to do to a company. If the approach taken is effective, a
company can radically boost its image, overall appeal to customers and generate more revenues
in the industry (McWilliams, Siegel & Wright, 2006). The use of CSR shows that the company in
context is not just interested in making profits but it also cares about its people and the society.
Therefore, if a company builds schools, provides water and health services in the community,
people tend to perceive it as an added advantage to them. They would thus choose to stick to
In that same regard, the body of academic research has shown that there are lots of
benefits that a company can get as a result of investing in corporate social responsibility. A
company that is a good corporate citizen is best placed to foster high levels of consumer loyalty
perspective, investment in corporate social responsibility can lead to more engagement for the
stakeholders. This includes looking for job opportunities within the business and even investing
in it. Such an approach means more business for the company. When people with relevant skills
in the society become interested in a company, they will want to give their best towards the
realization of company goals and objectives. They can even choose to volunteer their services to
make sure the company operations are not interrupted (Nan & Heo, 2007). If a company deals
CORPORATE SOCIAL RESPONSIBILITY 5
with natural resources, the community is likely to be more open to its operations if it touches
their lives through CSR. There is basically a good feeling that the company is integral to the
existence of the community. The societal touch is what ends up bringing more customers to the
An important aspect worth noting is that the business returns that come as a result of
corporate social responsibility are linked to stakeholder awareness of the company CSR
of stakeholder skepticism. Whereas stakeholders are interested in getting to know a lot more
about the companies they associate with, they might also become leery of their CSR motives
when the companies become too aggressive with their efforts. That is why stakeholder attribution
of a company corporate social responsibility motives might be of two categories: extrinsic and
intrinsic. The former implies that the company is seeking to increase profits whereas the latter
shows that the company is acting due to actual concern of the issue at hand (McWilliams &
Siegel, 2001). The perception of intrinsic and extrinsic rests with the consumers. The manner in
which a company communicates its CSR activities or motives will determine whether it will be
viewed as extrinsic or intrinsic. Extrinsic perspectives will mostly be ignored since they are
aimed at benefiting the company alone rather than the community. In any case, corporate social
responsibility should be all about the society and overall societal wellbeing.
attributions. Unlike the case is with company ability information like new innovations and
product superiority, a companys corporate social responsibility tends to reveal a range of aspects
related to its identity. These aspects are not only integral and enduring but also tend to be rather
distinctive due to their disparate bases. The main characteristic related to corporate social
CORPORATE SOCIAL RESPONSIBILITY 6
responsibility is that stakeholder attributions of the motives that underlie the CSR activities are
very important. This is because stakeholders are more apt to desist from making optimistic
inferences if they suspect that there are some self-serving or ulterior motives in the arrangement.
Communicating details about CSR is a very delicate issue (Dahlsrud, 2008). A major challenge
conveyance of intrinsic motives behind the activities being undertaken by the company. It is
always important to ensure that the messages being sent across are targeted and geared at
That is why it is vital to know what to communicate and this entails the message content.
The corporate social responsibility message of a company can entail a myriad of aspects. It could
pertain to a certain social basis or business participation in that social reason. It is important for
the company to craft its messages well within these lines. In an instance where the message is
mainly about the social issue of interest, most consumers tend to get suspicious of some ulterior
motives since this type of advertising does not directly serve their interests. In that case, the
company should focus on communicating the essence of the social concern or issue and make
sure it chooses those issues that are not directly connected to the daily functions of the company.
Other than the message that is being passed across, there are other factors that ought to be
brought to the fore. These include CSR commitment, impact, motives, and societal fit. There
should be a high level of commitment from the company in context (Jamali & Mirshak, 2007). It
should also communicate clearly about the impact of their CSR activities. The motives that drive
their actions should also be made categorical and the reasons why they feel that their activities
There are major concerns in corporate social responsibility with relation to financial
performance. Hence, some organizations invest a lot of resources towards corporate social
responsibility with the view that it generates enough revenues in the process. Others argue that
this extra investment is inconsistent with the efforts they are making to increase profits and
therefore it is a costly venture for them. There are different studies which have been undertaken
to find the exact details of these endeavors. They have however led to varied outcomes. That is
why it is vital to understand the relationship that exists amid corporate social responsibility and
monetary performance of a company. An aspect worth noting is that studies that have been done
concerning the association linking CSR and financial performance have been inconclusive. They
have reported negative, positive and neutral results in the process. This is mainly due to flaws in
the empirical analyses (Matten & Moon, 2008). One of these flaws is the econometric
estimations of various unspecified models of financial analysis. The approaches that companies
use to demonstrate whether or not their CSR arrangements are successful are also varied and thus
In conclusion, the subject of corporate social responsibility has been researched and
documented in various studies and academic research. This has been the case due to the
increased investment in CSR that companies have been making in recent times. By investing in
social responsibility, companies know that they will be able to generate better stakeholder
attitudes, and be able to build a brand image over the long run. However, there might be some
instances where stakeholders could be skeptic about company motives in their CSR activities.
treated with the seriousness that it deserves. Even if companies might assume that CSR is good,
advisable for companies to explore various aspects that are related to corporate social
responsibility communication so as to make sure their messages are not being misinterpreted.
The mode of communication they adopt can also impact on the overall efficiency of the CSR
actions.
CORPORATE SOCIAL RESPONSIBILITY 9
References
Du, S., Bhattacharya, C. B., & Sen, S. (2010). Maximizing business returns to corporate social
Jamali, D., & Mirshak, R. (2007). Corporate social responsibility (CSR): Theory and practice in
Matten, D., & Moon, J. (2008). Implicit and explicit CSR: A conceptual framework for a
McWilliams, A., & Siegel, D. (2001). Corporate social responsibility: A theory of the firm
McWilliams, A., Siegel, D. S., & Wright, P. M. (2006). Corporate social responsibility: Strategic
Nan, X., & Heo, K. (2007). Consumer responses to corporate social responsibility (CSR)