Kempinski Design Guidelines - IT

DESIGN GUIDELINES
Standards for Planning, Design & Engineering
14. Technical Guidelines

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14.8. Information Technology

A recognized IT/low-voltage engineering consultant must be contracted by the hotel developer (at the
developers cost). If required, Kempinski may propose a company suitable for this task. The scope of
work will include all areas of the project with respect to design-, construction-, and equipment-related
issues, to provide the utility load calculations, verify the installation and submit a handover report.
The following standards are intended to establish the minimum design/criteria requirements; it does
not provide complete design solutions.
In any case the design shall be in full compliance with all relevant local codes and regulations, and
must meet as a minimum the respective European-, or US standards and regulations and in particular
any Health, Fire, Safety and Environmental legislation.
Kempinski Hotels must approve where the requirements outlined in these standards contradict the
local governing codes. Kempinski Hotels IT department will review the Network Design and comment
accordingly.
14.8.1. Kempinski Cabling Requirements
14.8.1.1. General
A specialist cabling contractor is required to give, in their proposal, details of how all required
cabling is to be laid and to indicate the documentation, standards, testing and certification that
will be undertaken before handing the system to Kempinski Hotels S.A..
The contractor needs to allow at least 3 to 6 months between preliminary- and final proposal, for
modifications and reviews.
In order for Kempinski Hotels S.A. to approve the cabling proposal, the following items have to be
submitted with the proposal: 1) Architectural layout and plans of all premises, including data,
voice and electrical points; 2) cabling diagrams; 3) marketing brochures for all components; 4)
operational manning guide.
Items in the proposal that are different from the standards described in this document require
prior approval of Kempinski Hotels S.A. Corporate Office.
The proposal should contain a term that possible delays during the refurbishment, construction
phase have to be considered in advance and cannot be subject to any increase of cost.
Cabling for data services should be to EIA-568 Commercial Building Telecommunications Cabling
Standard, using standard Unshielded Twisted Pair CAT 6 or CAT6a cabling. UTP CAT 5e (Class D)
must not be installed anymore. CAT7a only to be used where additional shielding is required. The
cable conductor gauge must be 24 AWG or better. A copy of this standard can be obtained from
the American National Standards Institute (www.ansi.org). Alternatively, Kempinski Hotels S.A.
require that hotels implement a Structured Cabling System based on CAT6a, where the ISO/IEC
11801 (2nd edition) Standards apply. See also www.iso.org.
A Structured Cabling System is required for all data services, including areas such as guestrooms,
corridors, public areas, hotel administrative and service areas. This design must include a fiber
optic backbone where distances exceed 90 meters and copper to the outlets to achieve
multi-Gigabit speeds with maximum reliability.
Voice cabling and cabling for ISDN lines as well as local and horizontal cabling has to be based

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on CAT6a. The telephony / voice cabling to all the points must be LAN IPService capable.
The preferred cabling method is open office space, or pre-wired zone cabling. This includes
integrating cabling and delivery methods for voice, data, video and BMS (fire, security, and air
conditioning) services.
The Backbone Cabling should adhere to a minimum of 10 GB Fiber Channel connecting from the
core environment to the individual distribution switch locations.
The cabling infrastructure should be designed to last as long as other building infrastructures, but
allow changes in a fast-changing technology environment. This can only be achieved if all cables
are laid in conduits, and that enough cabling slack is available to change the cabling backbone at
a later stage.
A structured CAT 6 or CAT6a cabling should be used for TV services and as well for Infotainment
services like Video on Demand and High Speed Internet Access. The Coax cabling typically serves
as backup solution for TV services. Fiber optic in the guest rooms can be used if audiovisual
systems are envisioned.
14.8.1.2. Data / Voice System Wiring Overview

Data cables should ideally be run through the floor; if they must be in ceiling spaces they should
be laid in conduits or cable trays at right angles to any electrical wiring and not closer than 500
mm to fluorescent lighting to reduce noise and interference. Where data cabling has to run in
parallel to electrical wiring, it should be installed no closer than 250mm to the electric cables.
Particular attention must be paid to earth continuity when using metallic conduit systems.
Data conduits and cable trays should have 50% excess capacity and draw wires for future use left
in place. Where data cable conduit is installed in concrete or is otherwise inaccessible, it is
advisable to provide additional spare conduit runs with draw wires.
CAT6a/CAT6 cables must terminate either at the computer room or in a separate patch panel,
depending on locations and lengths of run, which is limited to 90 meters. Longer runs will
dictate the use of fiber optic cable systems.
Cable not allowed cross the floor, should be terminated or connected at Floor distribution Room.
Attention must be paid to the cable manufacturers installation literature. This is particularly
important concerning the curve radius of fiber optic cables.
The only cable runs permitted outside the building are to POS terminals at swimming pool or
terrace outlet facilities. Same right is given for outdoor wireless access points and similar devices.
Termination points are to be grounded using a lightning protection module connected to the
computer room circuit Panel earth with 10mm2 wire. Provision has to be made for rodent
protection and local environmental conditions (rain, temperature, saline).
Redundancy and fault tolerance has to be designed into the cabling system so as to avoid that
one point-of-failure will shut down an entire section of the hotel.
Wireless LAN 802.11-ac standard must cover the entire hotel. The strength of WIFI signal should
archived between -65DB to -60DB. The Wireless LAN standard used must prevent overlapping
and include 3 channels. If not already installed during the construction phase, all corridor ceilings
must provide dual access points (RJ-45) and power sockets for future WLAN use. If no power
cables are installed, then active components must support Power-Over-Ethernet.
Excellent Wireless Signal Strength is required for Smartphones, iPads and Tablets in all areas.
Therefore, adequate number of Wireless Access Points must be deployed in the most appropriate
locations for achieving Excellent Wireless Signal Strength including all Guest Rooms & Suites.
A virtual separation between hotel in-house systems and public/guest areas is required and
design must be done according to Kempinski Converged Network requirements. This applies both
to the cabling design, active network components and firewall.
Incoming network service providers will link their frames and terminating equipment to the PBX
and hotel network. The location of the building entrance is the computer room.

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Patch panels and switches should be installed in lockable cabinets but conveniently located for
the area they are intended to serve, allowing the use of a star wiring configuration to all points
and maximum flexibility. Cables are to be connected to the patch panels (rather than directly to
the switches) to allow easy maintenance and increased flexibility. All Active components must be
connected to same UPS responsible for this purpose only (min. 60 KV). Power bars must be
manageable and connected to a centrally placed unit.
If multiple switches are required due to distance requirements they should be connected using
AT&T standard fiber optic cable and connectors. This cable should have a 15-year warranty.
The length of each fly lead cable at all RJ-45 data outlet points should be between 2 5 meters,
each cable at all data cabinets should be between 0.5 and 1 meter.
Every cable installed shall be identified at both ends using a permanent proprietary cable
marking system.
All data cables for Voice and Point Of Sales systems are to be marked separately (e.g.
a different color for the cable or plug could be used).
All data cables for guest rooms and public areas are to be marked separately (e.g. a different color
for the cable or plug could be used).
The specialist cabling contractor responsible for planning and installing the data systems cabling
must, upon completion of the work, provide the hotel with cabling documentation, including
diagrams, listing each cable and outlet. The contract must include a term that the documentation
is included in the scope of work.
As a minimum, the following Quality Assurance specifications should be included in the proposal:
The vendor and installation technicians shall be certified to install data and LAN system as
specified in this document
The vendor shall provide a letter of acceptance addressing the systems performance to the
hotel at the completion of the installation
An extended equipment, labor and system performance warranty shall be provided
14.8.1.3. Infotainment Systems

Generally, the scope of the installed infotainment systems might vary depending on the local
requirements. The final system components must be approved by Kempinski Corporate IT. The
following standard requirements apply:
Infotainment services like Digital TV, Video on demand, Music on demand and High Speed
Internet Access should run on a structured CAT6a/CAT6 cabling. The coax cabling can still be
installed where locally required and eventually be used as backup solution for free TV channels.
For Residences projects, refer to section 14.8.1.8
The power to the TV set-top boxes in guestroom must be on permanent power for remote
maintenance and administration.
The cabling has to ensure that the following Infotainment and IP-services can be provided:
Digital TV services
Hotel Interactive TV (Pay-TV) based on IP
One wire each for a Wired and Wireless High Speed Internet Access
One IP based phone (location of the termination point to be discussed (bedside or working
desk))
One analogue phone outlet (RJ45/CAT6(a) for bathroom phone
Guest Room Control Unit
Hotel Services & Room Controls via TV (where required)
TV services in staff cafeteria
Additional cabling requirements can include the support for the following (where locally required,
as per vendors specifications):

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Digital signage, e.g. in function room areas and other public areas
Electronic notice boards, e.g. in staff entrance
Bathroom mirror TV
TV for fitness equipment (pls refer to manufacturers papers if digital/IP or analogue
connection is required and keep in mind when designing the TV head-end).
Etc.
14.8.1.4. Locations
The physical locations to be cabled will be identified by a Kempinski Hotels representative.
The locations will include (but are not restricted to):
Front desk each service station
Lobby guest relations desk / hospitality desk, group services check in/out, travel desk
Executive floor areas each service station
Business centers
Concessionaires
Concierge each service station
Switchboard each service station
All administrative offices
Housekeeping and laundry offices
Engineering office
All stores
Purchasing/receiving office
Security office
Wellness center/spa service areas
Service pantries/butler pantries on all guestroom corridors
Staff training-, and meeting rooms
Staff cafeteria
Garage offices
PBX room
Guestroom entertainment equipment room
Equipment rooms
Computer rooms
Provision for guest relation desk in all corridors
Guestrooms and suites
Meeting-, and banqueting rooms
Entrance to meeting-, and banqueting rooms (for signage system)
Conference center / areas (for signage system)
Emergency server location (to be identified by hotel management)
Point of Sales cabling:
All Food & Beverage and other POS outlets, including terraces (wired and wireless)
All Kitchens (wired, a significant height of 2 m shall be discussed in order to move away from
outlets provided in a vulnerable height 30 cm above ground))
Any office
Computer room (wired)
Wireless LAN cabling for Hotel Administration:
Entire property (incl. outside areas such as gardens)
Wireless LAN cabling for Guest / Public Areas:
All public areas (incl. outside areas such as gardens)
All residences units

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14.8.1.5. Administration Cabling

Each workstation location has to include:
Open Office Space: 2 x CAT6/CAT6a UTP data connections
Single Office Space: 3 x CAT6/CAT6a UTP data connections
2 x CAT6/CAT6a UTP voice connections
4 electrical outlets
Analogue telefax/modem line where necessary
Each Front Office service station has to include (per computer terminal):
5 x CAT6/CAT6a UTP data connections
2 x CAT6/CAT6a UTP voice connections
6 electrical outlets
Analogue telephone/modem line where necessary
CAT6/CAT6a outlets must be terminated with a RJ45 jack, which can be used for data as well as for
voice connections. Modem jacks must be clearly marked as such and need to be terminated with a RJ11
jack.
14.8.1.6. Public Area Cabling

Public areas must include voice and data network connection (incl. power outlet) for every 9mas well
2
as the required cabling for Wireless Access points.
14.8.1.7. Guestroom Cabling

All cables must be laid in conduits, from each outlet to the Closet/Entrance. The size and shape of the
conduits must be such that a CAT6/CAT6a cable can easily be pulled at a later stage. Care has to be
taken with laying conduit in corners, ensuring that a new cable can, in fact, be pulled from the
closet/entrance to the outlet through the conduit.
The minimum requirement for both Voice and Data services is UTP CAT6.
Minimum cabling requirements are:
PBX: 2 x Full CAT6 cable for VoIP living room and bathroom)
Where required: PBX: 2 x Full CAT6 cable for VoIP (one for each night desk)
HSIA: 1 x Dedicated CAT6 cable (working desk)
WiFi: 1 x for Access Point (ceiling)
TV/Video streaming: Dedicated CAT6 cable (Coax as backup where required)
Door locking System To be connected to in-room controller, as per vendors specification or
CAT6
In-room control: As per vendors specifications or CAT6
CAT6 outlets must be terminated with a RJ45/11 jack, which can be used for Ethernet as well as for
telephone connections. All jacks must be correctly labeled.
Possible cabling layouts:

PBX:
Telephones to be installed on desk, bedside table and bathroom (next to toilet). Guest room
cabling must support full IP based services. Analogue/digital extensions have to be
considered where locally applicable.

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HSIA & TV/Video streaming:

In order to connect IPTV, guest/hotel owned devices and guest room controller, a converged
network is required.
Door locking system:
Full online system integrated into the in-room control system and interfaced to the PMS.
Guest Room control:
The guestroom controller is interfaced with the guestroom management system and the
Building Management System - it controls all lights, HVAC, power outlets and door locking
system.
Punch-down termination block:
The punch down termination block (if/where required) has to include a snap-in termination.
This method enables the Engineer, in case of cabling problems, to disconnect one cable from
the network without physically having to remove the cable from the punch down block.
Using VoIP phones:

The following guest room cabling diagram shows a typical cable layout using VoIP phones. Using small
workgroup switches in guest rooms is not permitted. The phones must be connected directly to a
redundant switch design at the riser (with PoE).
To be considered:
The telephone system to be integrated as an alerting system into the life safety system.

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14.8.1.8. Residences Cabling

Each unit must have the possibility of running in either a full-service, stand-alone or hybrid mode.
For full details, please refer to the Kempinski Design Guidelines for Residences. This separate
document is available from Kempinski Residences Head Office.
The following cables need to be laid from the MDF to the IDF:
One 50 or 100 pair UTP cable per floor terminated on a punch down block allowing individual
voice and data connectivity per residence unit (stand alone or hybrid mode)
One Coax cable (MDF to each residence unit) for analogue or digital TV signals connected to
the head-end
One 8, 12 or 16-core fiber cable for IP services
The following cables need to laid from the IDF to each residence unit
One CAT6a cable that can be connected to the punch down block for individual provider
connections or fax services (stand alone or hybrid mode)
One Coax cable delivering TV channels
One CAT6a cable delivering IP services (voice, data, video, door lock, room control unit), plus
one additional CAT6a spare cable as locally required (e.g. for very large units or specific
analogue applications)
For door-locking system and room control unit, also refer to vendors specifications

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Each residence unit must have a small distribution cabinet with sufficient space for a network switch,
multi-function device and patch-panel (termination of all UTP cables coming from the bedrooms,
bathroom, kitchen and living room). At least 2 power sockets need to be installed and airflow needs to
be granted to avoid overheating.
Cabling Scenario 1: Full-service Hotel Residences

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Cabling Scenario 2: Stand-alone Residences
14.8.1.9. Corridors
All cables must be laid in conduits, from each guestroom to the riser.
The size and shape of the conduits must be such that one additional CAT6a cable per room can
easily be pulled at a later stage.
Care has to be taken with laying conduit in corners, ensuring that a new cable can, in fact, be
pulled from the room to the riser through the conduit.
Maximum distance from guestroom to the riser is 90 meters.
14.8.1.10. Wireless access

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A CAT6/CAT6a cable has to be pulled in the corridors and service areas to provide wireless access
for guests and hotel staff. The access points (VLAN functionality) will be connected at least 2
meters or 6 feet above the ground in order to spread the signal properly, the CAT6a wall socket
must therefore as well at this height.
The distance between each access point depends on the quality of the signal and must be
measured beforehand.
At time of writing this document, the current global WI-FI standard is 802.11ac.
A power connection must be installed at all locations where a wireless access point will be
required. Alternatively the components must support Power-Over-Ethernet (IEEE 802.3af-2003 or
IEEE 802.3at-2009).
14.8.1.11. Redundancy
The cabling must be planned such, that no single-point-of-failure can bring down the entire
network. This is particularly important when cabling covers wide-spread areas, such as separate
buildings.
The cabling to all cabling rooms/IDFs/edge switches must be redundant. This means that two
separate fiber optic backbones are run from the closet back to the equipment/server room. These
runs should (preferably) be in separate conduit, and perhaps follow a separate route between the
closet and the equipment room. This telecommunications closet must also include additional
network components for redundancy.
The cabling to the Equipment/Server Room must be redundant. This means that two separate
fiber optic backbones are run from the main closet back to the equipment/server room. These
runs should (preferably) be in separate conduit, and perhaps follow a separate route between the
closet and the equipment room. This telecommunications closet must also include additional
network components for redundancy.
14.8.2. Building telecommunications cabling standard - EIA

Kempinski Hotels must use the EIA, or comparable ISO/IEC, standard. For clarification, the EIA standard
is included and recognizes six subsystems (see illustration):
PBX Room
Computer Room
Backbone Cabling / Riser
Equipment Room / Riser
Horizontal Cabling
Telecommunications Outlet

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14.8.2.1. PBX Room

The PBX room provides the point at which outside cabling (i.e. access to Wide Area Networks)
interfaces with the intra building backbone cabling.
At Kempinski Hotels the PBX room may be at the same physical location as the Computer Room.
The physical requirements of the network interface are defined in the EIA/TIA-569 Standard.

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14.8.2.2. Computer Room

Typically, the building entrance (for interface to networks external to the building), equipment room,
and computer room are a single physical location. Therefore the terms equipment room and
computer room are used interchangeably.
The various computers and servers in the equipment room will require connection to the
structured cabling network, and for this reason at least fifteen (15) Telecommunications Outlets
(see below) need to be provided in the room itself.
Appropriate UPS should be installed to protect power to the equipment room.
14.8.2.3. Backbone Cabling / Riser

The riser is the point where the backbone cabling starts. Depending on the distance in the hotel, this
may not necessarily be the start of vertical cabling. The backbone cabling runs from the Riser to the
Main Equipment Room (named MDF/Main Distribution Frame or commonly IT/Computer Room in our
documents)
For a more comprehensed tech area, it shall be considered to reach all rooms/offices from one or
two floors (basement and/or attic). By doing so, the redundancy for the fibre optic backbone is
much easier to achieve by using star topology cabling on only one (resp. two) floors. From there
all guest rooms and offices must be reached directly by CAT cabling as per the above standard. In
cases where the number of floors does not allow because max. cable lengths would have to be
extended, the standard cabling design with intermediate distribution frames on the floors shall
apply.
Riser co-ordination is essential to ensure that the vertical routes through the building are capable
of supporting the planned Information and Communication Telecommunication (ICT)
infrastructure. Communication cable trays will be required to run the full length of the risers.
The structured cabling system will benefit from accessible riser-compartments dedicated to ICT
communications cabling throughout the whole building. Communication risers shall be used
exclusively for communications cabling and termination and not for any other building services.
EMC requirements will apply and separation for Unshielded Twisted Pair cables running in
parallel with low voltage power cabling, shall comply with BS EN50174-2:2001
Access to communication risers is required on all floors.
To support the resilient routing of IT cables, two physically separated communication risers are
required. Each riser shall be required to accommodate as minimum a single slotted metal tray
size of 450mm x 50mm.
A 13A power supply may be required within the riser on each floor to support the installation of
amplification equipment for TV distribution.
A distinction is made between VoIP and traditional phone solutions. In traditional
digital/analogue voice solutions the backbone cabling for voice services and backbone cabling for
data services are still separated. Consider approx. 3-4 meter slack in the voice CAT6 cables
coming from the guest rooms. This will enable us at a later stage to remove the punch down
block and connect the cables to the data backbone and active network components. The locations
with active components for the structured cabling must have heat dissipation.
The punch down termination block has to include snap in - connectivity. This method enables the
Engineer, in case of cabling problems, to disconnect one cable from the network without
physically having to remove the cable from the punch down block.

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Multi-channel parallel transmission on fiber or CAT6a can be used for the vertical cabling in order
to reach the needed bandwidth.
The fiber optic cabling will be configured in a star topology originating from the equipment room
main distribution frame (MDF) to intermediate distribution frames (IDF) in the strategically
located telecommunications closets.
There will be no splices or intermediate connections between the MDF and IDF. Therefore, no
more than two hierarchical levels of cross-connects are permitted.
The fiber cross-connect jumpers or patch cords used in the MDF and IDF should not exceed 20
meters in length.
Avoid installing in areas where sources of high levels of EMI/RFI may exist (Specific distances are
provided in ANSI/TIA/EIA-569-A.)
Bridge taps are not allowed for structured cabling.
Grounding should meet the requirements as defined in EIA/TIA 607.
Redundancy for all business areas must be assured.
14.8.2.4. Equipment Room / Riser

The Equipment Room or Sub-Equipment room as it is sometime called accommodates distributed
Information and Communication Technology (ICT) equipment and patching fields for cable distribution
to communicating outlets. These closets are required because of distance limitations imposed by IT
protocols, whereby the maximum run-length permitted over copper twisted pair cabling from patching

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fields to outlets is 90 meters. Therefore, equipment rooms must be located, and cable containment
designed to ensure that the run length of CAT6/CAT6a cable is within 90 meters.
Telecommunications Closets should be placed in locations that are not accessible or visible to
the public.
Power to the telecommunications closets must be protected by UPS.
The power load must be sufficient for the switches and power over Ethernet devices.
The Equipment room must be secure and should also have en electronic key card system.
Electrical power to telecommunications closets should share a common ground with the
equipment room and with power supplied to devices at the telecommunications outlet.
14.8.2.5. Horizontal Cabling

Throughout the building, CAT6/CAT6a structured cabling shall be installed and shall terminate on RJ45
sockets at high and low level. CAT6/CAT6a cable shall be star wired back to equipment cabinets and
patch frames installed in the Computer room and Equipment rooms.
The following methods should be respected:
The proximity of local cabling to sources of electromagnetic interference (EMI) shall be taken into
account. (Specific guidelines are provided in ANSI/TIA/EIA-569-A.)
One transition point (TP) is allowed between different forms of the same cable type (i.e. where
under-carpet cable connects to round cable).
Minimums of two (2) telecommunications outlets are required for each individual work area. A
representative of Kempinski Hotels S.A. will specify the location and number of
telecommunication outlets. 50% reserve has to be planned.
Bridged taps and splices are not allowed for copper-based local cabling. (Splices are allowed for
fiber)
Recognized Local Cables are 4-pair UTP CAT6/CAT6a.
Although CAT3 and 50-Ohm coaxial cables and connectors are recognized in the standard, these
are not to be used.
The local cabling shall be configured in a star topology; each work area outlet is connected to a
horizontal cross-connect in a telecommunications closet.
Local cabling maximum distance should not exceed 90 meters.
A total of 10 meters is allowed for work area and telecommunications closet patch and jumper
cables, making a maximum end-to-end length of 100 meters (328 feet).
Grounding must conform to applicable building codes.
The location must dispose heat dissipation.
3-inch conduits shall be provided from high level CCTV camera locations to high level RJ45
sockets locations to enable cable from CCTV cameras to connect to the communications cabling
system.
14.8.2.6. Telecommunications Outlets

Telecommunications outlets are installed in the guest rooms and at the work areas. Outlets will be
connected to telephones, faxes, printers, workstations, scanners, magnetic stripe key encoders, smart
card readers, and other equipment as required. They also will be required in the equipment room itself
to support servers and interface PCs.
The outlets should be Registered Jack (RJ) 45 (not keyed), to the following specification:
8-position modular jack per IEC 603-7 (all 4 pairs must be connected)
Pin/pair assignment: T568A

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Durability rating 750 mating cycles minimum
14.8.2.7. Cabling Standards

The standards are listed as a guideline. The latest specifications, as mentioned in the EIA/TIA or
ISO/IEC standards, apply.
Laying the cable

Cable trays should conform to the EIA 586 standards. These specify type of material, distance
from lights and power separation.
Each cable should be installed without any break or interruption from the associated data
cabinets to the outlet.
All cables from patching frames to network equipment must be provided with adequate strain
relief. All cables will be fixed and supported in an appropriate manner.
All internal cables will be sheathed with uPVC or similar internal grade insulation, except where
installed in air return voids, where LSOH cable insulation will be used.
Where cables pass through holes in any part of the Cable Distribution System the edges of the
hole shall be protected with a grommet or similar protective edge to prevent damage to the
cable.
Where cables pass through a natural fire barrier, such as a floor slab or wall, the cable entry hole
shall be filled in with a suitable fire retardant material such as Rockwool or an intumescent
compound.
Cable shall not be compressed, crushed, stretched, or bent during installation. Minor chafing of
the outer insulator must be sealed against the ingress of moisture. The curvature should never
exceed the recommended angle as per vendor specification, and sharp bends should be avoided.
Plans should be provided at conclusion of installation, with accurate indications of cable runs,
terminations, connectors, and earthing points.
All cables shall be supported and secured to prevent damage, ideally at a maximum interval of
one meter if not installed in trunking.
All cables shall be supported within a 250-mm radius of their final termination. Any terminal box
or gland shall not carry the weight of the cable.
All vertical cable shall be secured to trays at intervals of not greater than 300 mm.
Cable cleats shall be made from materials, which are resistant to corrosion.
Cable cleats shall be installed in such a way that when tightened they do not damage or distort
the cable.
The cable shall be installed as flat as possible to prevent kinks.
Where different cable services cross, they shall do so at right angles, within cable trays or
trunking.
Copper cables will not be run in close proximity to high voltage electrical cables or fluorescent
lighting strips.
Exterior cabling should be avoided where possible, but may be required (e.g. for outside facilities
or outdoor access points). Where used, exterior cabling should have appropriate lightning
protection.
Where data, voice and power outlets are provided throughout the office areas, they should be
presented adjacent to each other in groups.
Where either a raised floor or high level cable distribution system exists, the data cabling system
shall be installed according to a three meter square grid, laid over the office areas on each floor.
Where outlets are provided in central office areas and no raised floor exists; the method of
bringing cables down to the desks should enable desks to be relocated without leaving fixed
service pillars or any mountings for the pillar in the office area.

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Data cabling will be designed to maximize the allowable 90 meter cable lengths between the
user outlet and the patch panel. This reduces the cost of the system and by limiting the number
of wiring closets and patch panels provides greater flexibility when configuring the logical and
physical LANs.
The data cabling system will meet or exceed the specification laid out in the Commercial Building
Telecommunications Wiring Standard EIA/TIA568.
All data outlets shall be terminated according to the EIA/TIA568A plan. It shall adopt the 258A
termination schedule.
The data cabling shall meet or exceed the requirements laid out for cabling in the
ISO/IEC 11801 Standard
The data cabling installed shall meet or exceed the draft EIA/TIA/NEMA CAT6/CAT6a
Standard
Data cabling outlets will be RJ-45 type, spring loaded, shuttered sockets with adequate space for
labeling.
Laying the cable (optical fibre)

Optical fiber should be laid with additional fibers to create redundancy.
Attention must be paid to the cable manufacturers installation literature. This is particularly
important concerning the curve radius of fiber optic cables.
Sufficient spare fiber will be allowed on each fiber end or tail to enable future termination or
re-termination of the fibers.
Where the fiber optic cable is not supported along its length, it shall be clipped onto trunking, or
an appropriate support at not less than 0.5m intervals.
Exterior or Universal grade cable shall be used in all areas subjected to a high moisture content.
STII connectors must be used for all fiber connections.
Fibre Optic patch cords shall comprise of single or dual core cable within a single sheath (such as
shotgun type cable), tight jacketed and buffered with Kevlar, or similar, and be no longer than
2000 mm in length.
Patch cord STII terminations shall include a protective rubber boot at the ends to provide strain
relief where the fibers enter the rear of the terminator.
Fiber optic cabling standard is (Europe) 50/125 multimode fiber.
Labeling standards
Labeling standards are applicable to both voice and data cabling systems.
All cables will be labeled, including data patch cords and power leads for all equipment.
All telecommunication outlets and patch panel sockets will be labeled.
Labels must not be fixed solely to removable panels of equipment. Where necessary, a duplicate
label must be fitted on a fixed, adjacent part of the equipment or on a local part of the building
structure as appropriate.
Cables will be labeled adjacent to every termination point, these include plugs, sockets, patch
panels, jumper fields, and anywhere that connections or access to the cable can be made. Cables
at point of entry and exit between floors in the risers must be identifiable.
The label and attachment or fixing to the cable will be durable and the legibility of identification
characters will not deteriorate in long term use under typical conditions.
Equipment, cabinet, and rack-mounted labels will be such as to produce black lettering on a
white background.
Data leads / fly leads

Fly leads are lengths of cable that connect the networked device to the wall jack.

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The cable to be used for fly leads shall be 4 pair 100 ohm high performance, stranded conductor,
unshielded twisted pair cable, meeting or exceeding the CAT6/CAT6a specifications.
Each patch lead and fly-lead shall be terminated in RJ45 connectors meeting or exceeding the
CAT6/CAT6a specification.
The length of a data or fly-lead should be in between 2 5 meters.
All cables should be labeled at each end.
Cables that are not terminated shall be labeled at 100 mm and 1000 mm from each end of the
cable.
Patch cabling
Patch leads are lengths of cable that connect the network communications devices (routers and
switches) to each other and to patch panel ports servicing data jacks throughout the building.
Copper cable to be used for patch leads shall be 4 pair 100 ohm high performance, stranded
conductor, unshielded twisted pair cable, meeting or exceeding the CAt6/CAT6a specifications.
If Fiber Optic patch cords are used, they shall comprise of single or dual core cable within a
single sheath (such as shotgun type cable), tight jacketed and buffered with Kevlar, or similar,
and be no longer than 2000 mm in length. Patch cord STII terminations shall include a protective
rubber boot at the ends to provide strain relief where the fibers enter the rear of the terminator.
Each patch lead and fly-lead shall be terminated in RJ45 connectors meeting or exceeding the
CAT6/CAT6a specification.
The length of a patch lead should be in between 1 5 meters depending where it is used.
All cables should be labeled at each end.
Cables that are not terminated shall be labeled at 100 mm and 1000 mm from each end of the cable.
Patch panels and network components racks

Patch panel shall be designed to enable the connection of either voice or data services to the
horizontal data cabling.
Patch panels in wiring closets shall be interconnected using four pair CAT6/CAT6a data cables or
optical fibers between adjacent wiring closets.
Patch panels shall be based on RJ-45 presentation, using IDC connections at the rear. Sufficient
space must be allowed at the patch panel for labeling of all ports and patch cord wire guides.
Patch panels shall be installed such that the connector pins are aligned uppermost and the
retaining key on the bottom of the outlet.
Patch panels shall be rack mounted (computer room)
All patch panels shall include sufficient rear space for the termination and marshalling of cables
on to cable management trays, prior to entering the secondary distribution system. At no point
within the patch panels should the cables be exposed to bending radii beyond the minimum bend
radius for each cable type.
All patch leads, user leads, connection leads and main cable runs for each cabling system shall be
of the same cable specification and from the same batch of cables.
The following colouring scheme shall apply:
PBX Cables: blue
Administrative Network Cables: grey
HSIA Network Cables: black
Access Points Network Cables: yellow
CC Terminal cables: red
Point of Sale cables: green

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All outlets, cables, and patch panels must be labeled according to the labeling standards
described in the earlier sections.
Switch enclosures outside the computer room should be located off the floor, lockable, with air
condition and a cooling fan built-in to provide circulation.
Data racks containing network components and patching panels shall be capable of having the
front doors shut and locked without introducing any strain or pressure on any part of the
equipment or cables installed within the racks. This shall be achieved by ensuring that a
minimum depth of 100mm exists between the front face of rack mounted equipment and patch
panels and the inside face of the front door.
All Racks containing servers and switches in the main and secondary IT rooms must be accessible
from both, front and rear side and allow the insertion/extraction of any device fitting into the
rack at all times.
Data cabling racks, were supplied as part of the cabling system, shall comprise:
Standard 19 practice
Removable front, sides, and rear panels
Safety glass or grid front door with lock and removable keys
Full width fan trays where necessary
Multi Way power strip
Cable management trays inside racks
Earth straps for all doors, sides, and panels
Earth bonding to building safety earth
Equipment cooling fans
Earth cables must be provided to all metallic doors on data racks and the data racks cross-bonded
to the building safety earth.
Earth cables will be provided to all patch panels from the communications rack earthing point.
All equipment will be installed preferably in cabinets either on shelves or, for preference, on
rack-mounting brackets.
Each cabinet will be provided with a documentation wallet, fixed to the inside of the front door,
to contain documentation for the cabinet including a cabinet accesses log book.
All equipment must be installed with the interface connectors to the front.
In all cases adequate access will be available for an engineer to connect and disconnect interface
cables and to replace faulty equipment units, with minimum difficulty and without disturbing
other equipment in the cabinet.
All equipment interconnection cables installed will be single lengths with no joints.
Documentation
must, upon completion of the work, provide the hotel with cabling documentation, including
diagrams, listing each cable and outlet. Documentation must be provided at least as a Microsoft
Word (or adequate) file format.
The network documentation has to match the labelling on cables, active and passive components.
The documentation has to be issued in duplicate: one copy for the Engineering department and
one copy to be stored off-site.
Quality assurance
must, upon completion of the work, certify that the cabling and all its components have been
installed correctly, are in proper working condition and will be maintained.
As a minimum, the following Quality Assurance specifications should be included in the proposal:
The vendor and installation technicians shall be certified to install data and LAN system as

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specified in this document

The vendor shall provide a letter of acceptance addressing the systems performance to the
hotel at the completion of the installation
An extended equipment, labor and system performance warranty shall be provided
Certification and testing criteria

must, upon completion of the work, certify that the cabling and all its components have been
installed correctly, are in proper working condition and will be maintained.
The termination of cables is tested from:
Voice cabling - from socket in the guestroom to the punch down block in
Equipment Room x Data cabling from socket in the guestroom to patch panel in Riser (fiber
optic has separate criteria)
For certification one or more of the following standards are to be used to derive the appropriate
acceptance criteria:
EIA/TIA 568
ISO/IEC TR 14763-3, ISO/IEC 61935 x IEEE 802.3ab
14.8.3. Computer Room Specifications
14.8.3.1. General
The Computer Room should be designed so as to minimize problems with static electricity,
security and air contamination.
The Computer Room typically contains the following equipment:
Public Telecoms Operators (PTO) Network Terminating Equipment
Wide area network/local area network (WAN/LAN) equipment
PBX and voice networking equipment
Servers, storage and backup devices
Passive and active network components
Guest Entertainment System
TV and Satellite distribution equipment and cabling - Normally it will be a individual room on
the top of building
CCTV system - This system should be installed in an individual room, where only Security has
access to.
Building Management System (BMS) - BMS servers shall be installed in IT server room, but
access to Engineering team shall be provided by/via a client outside of the server room
Local horizontal cabling
Termination of fiber and copper backbone cables
Minibar system

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The PBX and UPS area could be located in separate locations or fire zones. Having a
communication rack in both locations can increase service availability, which is needed for
mission critical applications.
Computer room size shall be 80 sqm as a minimum.
14.8.3.2. Location
The computer room should be located in a low-traffic area. It must not be used as passage. It
should preferably be in an area with no direct sunlight.
The computer room should be as far away as possible from high-pressure pipes, water pipes or
high voltage power lines. Burst pipes, electrical noise and electrical interference in data cables
will cause serious problems.
If for some reasons it cannot prevent to have water or steam pipes installed they have to be
sealed and inspected on a regular basis.
If Air Conditioning pipes run through the ceiling of the computer room, a shield must be installed
underneath, to protect the equipment from water leakage. Drainage solution must be foreseen.
In cases where external water (rivers, oceans, seas etc.) are in close proximity to the property, the
IT room must be located above ground according to the risk of flooding.
14.8.3.3. Computer Room Design

The arrangement of computer equipment within the facility must meet placement and separation
requirements of the equipment, HVAC, racks, and panels located in the computer room. Sufficient
space around the equipment must be planned for easy access and opening of equipment doors.
As a guideline, allow as much space as required for extracting/inserting any equipment fitting
into the racks in front and behind all equipment and racks, shelves.

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The plans must include drawings that specify the arrangement and locations of the computer
equipment. Kempinski Hotels & Resorts personnel must review and approve these drawings prior
to any site preparation.
The arrangement of the computer room should be planned with the following considerations:
Personnel safety
Access Security
Maximum system performance
Contingency
Satisfactory system installation and maintenance access
All computer equipment arrangements must meet signal-cable length restrictions
When a hotel and residences are developed together as one project and share applications like
the PMS (property management system) or POS (point of sales), the shared systems should be
installed at the hotel.
14.8.3.4. Environmental Control

The noise level has to be reduced as much as possible and ceilings, walls and floor coverings
should have noise-absorbent qualities.
The computer systems require a computer room environment that is strictly monitored and
controlled according to the following parameters.
An Air Conditioning unit must be installed that fulfills these requirements:
Temperature: 19C
Humidity: 35% to 65% relative humidity (non-condensing). The maximum rate of change is 5%
per hour
Heat dissipation to air depends on the size of the computer room
The computer room air quality must be monitored and controlled
Both the incoming replacement air to the computer room and the circulating air in the
computer room must be filtered
To ensure good air quality, the computer room should receive at least one fresh air change per
hour
Positive air pressure in the computer room has to be maintained (as compared to adjacent
areas in the facility)
Air Conditioning guidelines for LAN equipment heat generation:
Servers 4000 BTU p/hr x ____ servers = ______ BTU
MSA Storage 1700 BTU p/hr x ____ servers = ______ BTU
Backup System 600 BTU p/hr x ____ servers = ______ BTU
PC 800 BTU p/hr x ____ servers = ______ BTU
Switch/Router 300 BTU p/hr x ____ servers = ______ BTU
Heat generation for additional systems (Infotainment, PBX, Access Control, Security, UPS etc.)
must be added separately.
Each server rack must get a dedicated 16 or 32 Ampere power circuit termination (depending on
the number of server and installed UPS).
The computer room should support about 500 Watt power load per square meter.
The stand-alone Air Conditioning Unit should have sufficient capacity to adequately cool the area

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in the event of a failure in the building cooling systems. This may require a 2nd
backup Air
Conditioning Unit.
Emergency warning and protection mechanisms should be installed in order to indicate the event
of sudden changes in the computer room environment
Good environmental cleanliness should be practiced and equipment should be maintained to
minimize airborne particles and to prevent equipment damage.
A light level of 500 lux is required and control is to be by local switch control. Lighting should be
arranged to illuminate front and rear of cabinets
Smoking, food, or beverages is not allowed in the computer room.
To provide total environmental protection, security monitoring and alarm systems should be
installed which must be capable of supporting the variety of sensors necessary to measure the
multitude of parameters upon which computer reliability depends. These include:
Temperature
Humidity
Water
Smoke / Fire
Air-Flow
AC Power Quality
UPS AC / Battery Mode
Personnel Access Security
Halon Triggering State (if used)
State of in-place security and alarm systems
Mechanism to control hidden conditions undetectable by security personnel, such as in
Air-Conditioning Ducts, Under Raised Floors, Inside Computer Chassis
Alarms have to be audible and visibly reported at the fire annunciation panel.
14.8.3.5. Access Security

An electronic access control system with logging functionality is required. This lock must be
integrated into the propertys electronic door locking system.
The doors to the computer room must be stable. If the door has a window, the glass has to be
wire-mesh and secured against break-in.
The computer room cannot be used as a passage.
Equipment that needs to be accessed by non-IT personnel has to be located outside of the
computer room. This includes a report printer and NAS system, but does not include the tape
backup.
The IT Managers office cannot be in the computer room itself. If the IT Managers office is
located adjacent to the computer room, then it is recommended that a partial glass partition
exists between the IT Managers office and computer room.
14.8.3.6. Fire Protection

The computer room walls, partitions and doors must be fire-retardant
All installed doors have to have a minimum of 30 minutes fireproof rating
Where possible, measures must be taken to protect the cabling infrastructure from a fire in the
server equipment area
The computer room should have its own fire prevention system
Portable extinguisher appropriate for electric fires has to be mounted inside the computer room,
clear labeled indicating the type of fire for which is intended.
Non-ozone depleting extinguishers are recommended

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Water-based sprinklers, which are part of the buildings fire prevention system, should not be
used in this area. If water-based sprinklers must be installed in the computer room area, then
these must be de-activated.
14.8.3.7. Raised Floor Access System

The computer room must be prepared with a static-dissipative raised-floor system that has a
minimum clearance of 305 mm. between the subfloor and the top of the raised floor system.
A properly designed and constructed raised floor serves several purposes. It can provide a signal
reference grid for the computer system and provide space to route power cables, signal cables,
and coolant piping. It can also provide space for airflow that is necessary for equipment cooling
Depending on the layout of the equipment in the computer room, the floor cutouts must be
prepared and additional floor support pedestals included. To prevent damage to system
connections, these floor cutouts must be free of sharp edges and burrs.
he raised floor should contain separate spaces for data cabling, power cabling, cooling water
supply for HVAC, etc.
Drainage should be provided
14.8.3.8. Power Supply / UPS

Every effort should be made to minimize the effects of power failures and interruptions to the
hardware. If the computer systems experience repeated power interruptions and fluctuations, it
may also experience a higher component failure rate than it would with a stable power source.
For all equipment in the computer room and in critical guest-service areas, it is required to install
a stable power source, i.e. UPS and surge protection, to reduce the possibility of component
failures.
If a hotel generator will be installed, then the specifications for the UPS must include the ability
to connect it to the hotel generator. Computer equipment cannot be connected directly to the
generator.
Total kilowatt power requirements depend on system configuration and equipment upgrade
plans. The following guideline can be used:
Three Phase UPS requirements for the computer room
Designed for 100% non-linear loads
Network based software for multi-service control
Surge suppression
Battery life 60 minutes
Battery monitoring
Isolated-redundant configuration
Input harmonic filter (for generator compatibility)
Regularly Tested for shutdown and power on
Single Phase UPS for multiple workstations and/or multiple servers
VA depending upon configuration
Line Interactive
Surge suppression
Battery life 30 minutes
Software Included for automated shutdown of servers
Ethernet Card
Power supply guidelines for LAN equipment UPS calculation:

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Servers 1200 Watt x ____ servers = ______ Watt
MSA Storage 500 Watt x ____ servers = ______ Watt
Backup System 200 Watt x ____ servers = ______ Watt
PC 300 Watt x ____ servers = ______ Watt
Switch/Router 100 Watt x ____ servers = ______ Watt
Power supply for additional systems (Infotainment, PBX, Call Accounting, Access Control, Minibar etc.)
must be reviewed separately.
14.8.3.9. Electrical Requirements

The computer room design should enable the hotel to add circuits for future upgrade plans.
All computer equipment must be earth grounded.
All wiring should be prepared according to ISO standards and applicable local and national codes.
The electrical wiring should be isolated so that no electrical noise interferes with the data wiring.
References are made in earlier parts of this manual as to the distances required.
Electrical noise and spikes also applies to the clean power supply, where particular care has to be
taken that spikes are avoided when powering on the main power supply via UPS.
The clean power supply (UPS) must be tested for shutdown and power on, before being handed
over to Kempinski Hotels.
All power points connected to the UPS must be uniquely identifiable (color coding or different
faceplates).
One (1) clean, UPS, power point must be supplied for every piece of equipment planned in the
computer room located in the computer room. In addition 50% reserve points must be provided
for future expansion.
The power points should be located in ducts at ground level or, where desks and/or workbenches
are planned, at 1200 mm from the ground (above the work area).
One standard power point (non-UPS) has to be installed at each exit. These outlets have to be
clearly distinguished from the clean power points.
Multiple standard power points (non-UPS) have to be installed near the equipment racks to
enable redundant power connections for servers and routers.
Circuit breakers must be capable of being locked out. Delays in system installation may occur if
the devices cannot be locked out.
One emergency-off switch at each computer room exit must be installed. All emergency-off
switches must be wired in series and must interrupt power to the computer equipment and to all
air-circulating units in the computer room.
All conduits or cables that end at computer equipment must be secured with ISO approved
fittings at the wire entrance to the equipment cabinet.
Power outlets have to be installed within a range of 1000mm of each cabinet and other furniture
The responsible electrical engineering company must provide and install all circuit breakers,
circuit breaker panels, magnetic contractors, main power disconnect switches, junction boxes,
power wiring and conduits.
14.8.3.10. Computer Equipment Furniture

Stable, non-wood based, furniture has to be provided for the storage of servers, interface PCs,

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computer monitors, modems, switches and routers.

Equipment racks for servers and workstations can be used. This depends on each hotel project
and the overall layout of the computer room. It must be discussed with the Kempinski Corporate
IT Office before ordering.
Where access to the computer room is not sufficiently assured, the equipment furniture must be
lockable.
An KVM (Keyboard/Video/Mouse) equipment must be installed per rack to connect multiple
servers. Number of ports to be in relation to the number of physically installed servers. This
monitor switch can be IP-based for remote support.
A desk and chair has to be provided for support personnel.
A telephone line has to be provided near the computer equipment for remote support.
The main cable trays should be located in the raised floor for easy access to the patch
panels/racks. In addition, the walls at the workbench / desk areas must have wall mounted ducts
to feed power and data outlets for 3 workstations per 1 square meter.
14.8.3.11. Computer Equipment Storage Requirements

The computer equipment storage space can be located in the computer room, but it is preferable
to use a separate room, located next to the computer room and/or IT Managers office. The
minimum space requirement is 12m .
2
Stable, non-wood based, furniture has to be provided for the storage of equipment and stable
workbenches for the setup and testing of equipment.
One full-height open cabinet and one full-height lockable cabinet are to be provided for storage
of manuals, media and small items.
Wall-mounted ducts are to be installed at 1200mm height, to feed power and data outlets for 3
workstations per 1 square meter.
One chair is to be provided for support personnel
Telephone lines have to be provided near the computer equipment for remote support.
14.8.3.12. Support Equipment (A/C and UPS) for Computer Room

The hotel can place the UPS / support equipment in the computer room. However, facility
constraints sometimes make it necessary to place the support equipment in a support equipment
room.
The support equipment room must meet the same environmental specifications as the computer
room.
Locate the support equipment room as close as possible to the computer room.
14.8.3.13. Site Planning for System Installation

Qualified electrical and mechanical engineers should be involved early in the site planning
process. Prior to any site preparation activities, the hotel must obtain approval of electrical and
mechanical design drawings by the Kempinski Corporate Office.
Allow approximately 4 months to plan and prepare the hotel for the installation of the computer
systems.
The site planning should also include:
Site access requirements, loading bay, elevators
Delivery plan
Temporary secure storage of computer equipment
Installing the systems

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Starting up and stabilizing the systems, ensuring on-site quality

Inventory tracking system
Equipment and Network IP address documentation
Network documentation and diagrams
14.8.3.14. Site planning checklist

Has the System configuration determined?
What are the Installation dates?
What is the total number of panels, cabinets, racks, furniture equipment?
Have you established the location for each of the systems in the computer room?
Does the equipment floor layout meet the access requirements?
Have you identified a temporary, lockable, storage area for the equipment deliveries (until they
are unpacked and installed)?
Is there a temporary, lockable, room where equipment can be unpacked and set up, until it is
installed at its final location?
Has a temporary storage area been found for cartons and packing materials?
Will there be help available to unload, unpack, and move the equipment during delivery?
Does the loading bay meet the freight delivery requirements? Are the elevator dimensions
adequate?
Has the operating voltage for the cabinets, racks, panels, equipment been determined?
Are the circuit breakers for all cabinets properly installed and labeled?
Are the clean power points located within 1000 mm of each cabinet footprint?
Are all receptacles properly installed and labeled?
Is the computer room earth-grounded?
Are the power and data cabling access points sufficient and in the right location?
Has the UPS been installed and tested for both power OFF, including shutdown of the servers,
and power ON, including spike avoidance?
Are the floor cut outs properly positioned?
Are the receptacles for the optional router, modem, or peripherals properly wired, positioned, and
labeled?
Is the desk for system workstation, printer etc. installed? Is there power and data access?
Does the computer room environment meet the specifications for temperature and humidity?
Is the Air Conditioning adequate enough for the heat generated by the equipment?
Can the computer room environment be properly maintained?
Is fire suppression equipment installed?
Can redundancy be implemented on computer room level(second location)?
Have dedicated telephone lines for remote maintenance been installed in the proper locations?
Is access to the computer room properly secured?
Have the required network connections been installed for the systems?
Have all required network addresses been established?
Is network documentation and cabling diagram available?
Is a drawing of the computer room layout available, which identifies all electrical and data
outlets?
Is there an inventory list with location, MAC and network IP addresses?
Have system administrators been trained?
Have training rooms been identified and reserved? Are they properly wired? Is access to the
server available?
14.8.4. Guest Facing Technology

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14.8.4.1. Guest Entertainment Solution
Digital TV
Note: Due to local law, digital TV might not be an option in certain countries or regions.
DTV Minimum requirements:
A Digital head-end must be used for the transmission of audio and video signals. Analog signals
should not be installed anymore in new builds.
The digital head-end must be able to receive analog and digital signals in different formats and
convert them into DVB and/or IPTV. The DVB signal is typically used for stand-alone residences
that do not require a full interactive guest entertainment system.
The digital head-end system must have as a minimum the following functionality:
Reception of DVB-S, DVB-T, DVB-C and RF signals
Encode both encrypted and unencrypted satellite feeds
Modulation of analog QPSK modulation into digital DVB or IP signal
A minimum of 16 transponder cards (120-150 channels depending on guest mix)
Channel switching latency below 2 seconds
Central control of TV channel programming in guestrooms
Allowing the connection of any devices via HDMI directly into the head-end converting such
into an IP stream
TV channel selection by language, genre and full selection
Basic EPG (Electronic Program Guide)
Mosaic preview for TV channels
The satellite dishes must be large enough to provide acceptable signal strength to the head-end
server. Satellite dishes must be heated where required due to the local climatic conditions.
Residences and serviced apartments must be equipped with a DVD player and multifunction
remote controls.
Interactive Guest Services

Interactive guest entertainment and information services are required.
As minimum requirement each Kempinski hotel has to have:
Provide multi-language support
IP radio with at least 50+ channels
Audio on demand
Parental control
Automatic content optimization on a monthly basis
Stop/Continue/Forward and pause option for VOD
Preview of film trailers
Graphical menu system in high definition
Concurrent VOD streams for about 30% of the total room count
Transparent overlay windows
Check In/Out (barring/unbarring, reset to default configurations)
View bill
Guest messages
Room move (purchased content is moved to the new room)
Do not disturb
Seamless integration of portable devices via wireless connectivity or a media panel
50+ customizable pages for hotels services and partners

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Welcome video clip instead of the welcome page

A section where hotel, corporate and/or company videos can be shown.
All in one Remote control panel
Integration with other systems in the hotel such as PMS, IP Camera, POS, GRMS and
all Kempinski approved guest facing technologies.
The remote control must control the TV IR receptor and from there control the set-top
box or integrated functions. No external IR receptor is allowed.
Preferably does not require Set Top Box (STB), but with MPEG2 and MPEG4/H.264 or latest
decoding capability, provided directly to the Television built-in STB. The solution should be
compatible with leading TV manufacturers.
Support IP Multicast Standards and scalable.
For small stand-alone residences properties, not all features may be required. This will be
confirmed on-site with Kempinski corporate IT.
Guest Device Connectivity

The TV has to allow easy connectivity with guest devices such as laptops, smartphones, tablets, music
players, digital cameras, camcorders or gaming devices with easily accessible ports for HDMI and USB
(accessible without tilting or moving of the TV screen).
Where the connection between guest device and TV is realized based on WiFi, this must be strictly
channeled through the guest HSIA WiFi.
Digital Signage
The digital signage solution can be part of the guest entertainment system or it can be a separate
system.
Digital signage must be provided as way-finder for the conference area and other public areas of the
hotel (e.g. hotel lobby, ballroom and function room entrances, pre-function areas, recreation areas,
etc.).
Minimum Requirements:
Direction sign to meetings and conferences at the hotel
Support for pages in High Definition (at least 720p)
Support for Word, Powerpoint and all video and audio formats including HD
Ability to schedule the publishing of pages
Language Selection for menus at least 5 languages
Hotel information pages
Flight Schedules
Video Clips (audio and visual) to promote local/regional services
Centrally managed
IP enabled
Support RSS feeds and web content
Multi Language support and Support East Asian Fonts (where required)
TV Selection
The IT department must be involved in the selection of the TV set. The guest entertainment solution
should be selected prior to the TV set as the set-top box needs to be compliant with the respective TV
model.
TV Minimum Requirements
LED or Plasma

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Minimum size 40 for guest rooms or 46 for suites

Hotel TV functionality. Consumer models must not be selected
Compatible with interactive TV provider
Bracket should be capable of supporting a Set-Top box from Interactive TV supplier
Media Panel compatible
Output for bathroom speaker
Other (as required)

Full audio system (mandatory for suites).
High end system (e.g. Bose, B&O or equivalent). Make and model to be approved by
Kempinski.
Surround sound system with Blu-Ray player and radio.
Discreetly placed wall-/ceiling-mounted speakers.
Installed in the living room and connected to the living room TV
Sound bar system with wireless connectivity (optional, if TV not capable of playing guest content)
14.8.4.2. Approved Vendors

The approved software and vendor list for guest facing technologies and other IT products is regularly
updated and available from Kempinski corporate IT.
14.8.4.3. High Speed Internet Access (HSIA)

Internet access is a decision making factor for guest bookings. Special care needs to be given to the
configuration and function of this service.
Kempinski uses tiered internet connectivity basically offering internet free of charge at a limited
bandwidth with the option to upgrade to a high-speed internet package.
HSIA Minimum Requirements:
Application based packet shaping/prioritizing solution
Roaming between wireless and cabled internet access
Transparent NAT for resolving automatically connection issues with laptops like fixed IP
addresses or proxy settings at the browser
Support of the FIAS protocol or 6 customizable fields (GHA discovery requirement)
Home page redirection to any definable URL
Location based landing pages
Adhere to local legal requirements for access logging
Group authentication for conference guests
Interfaced with the PMS for billing
Advanced billing options or middleware allowing to do so
14.8.4.4. Telephony
The communication solution has to include all hardware, rack-mounted servers, software and licenses
necessary to connect the PBX system and activate all PBX peripherals, third party peripherals and
End-points.
Telephony Minimum requirements:

Phone System Services

Version:March2015
DESIGN GUIDELINES
PBX must be fully IP, computer controlled and meet FCC certification
PBX must be extendable to +10% of the planned ports
PBX must include dual central processing unit and support
PBX must continue to function on one trunk failure
Gateway to GSM services
Mobile phone solution for runners
Reliable coverage throughout the building for mobile phones
Least cost routing
Protocol support
Codec's support for G.711 (specify supported codec's)
PBX must be extendable to +10% of the planned ports
Support of the H.323 protocol suite
SIP protocol support
The PBX system must support a mix of end points and third party analog devices such as
credit card machines, G3 fax machines and modems with reliable in and outbound
communications
Call Restrictions
Calling Restrictions for bar/unbar of Local, National & International
Emergency Services
The system must comply with all local emergency service legislation x It must pass calls
correctly to emergency services
Calling Party Name Display
The system must display the calling number, room number, name, title calling number, VIP
Status and guest language
Upon check out the system must remove all guest information from the extension
Calling Party Name Display
PMS Interface
The PMS communication has to include: Check In/Out, Class of service, Message waiting lamp
activate/deactivate, Guest Language, VIP code, Room Status and allow for a database swap
Wake-Up Services
The system must allow to record and automatically execute wake-up calls
All wake-up services related activity must be logged in real-time for reporting purposes. This
includes the setting and execution of calls, answer by the called extension and retry attempts
by the system
When a wake-up call is not answered by a guest the service must automatically retry multiple
times
The number of retries and the interval between them must be configurable
Reception staff must be alerted in case of failed wake-up calls
Wake-up call failures must be logged and being visible in the PMS
Voice Mail Messages
The system must include a voice mailbox per guest room and staff
The messaging service must be integrated with telephony services so that incoming calls are
automatically directed to the appropriate voice mail box when the target extension is busy or
unanswered
The offer must include all hardware and software licenses required for the voice mail system
to function and interface with the PMS system
Call Accounting Service
The system must collect call data from the PBX and calculate the cost for each call and the
amount to be charged to the guest
Support of different charging schemata like fixed surcharge, duration pricing or by PMS group
code

Version:March2015
DESIGN GUIDELINES
Different charging schemata by extension group and automatic end of day processing
Real-time status monitoring
Buffering of call charges in case of non-functioning of the interface to PMS x Full control over
the rate structure
Reporting
Administrative reports available on demand, daily and monthly
Print results of call details inquiry
Filter for log printout
Reporting by individual or group extension
Automatic visible alerts on essential services like charging / check In/Out
Peripherals and End Points
3 phones per guest room (fully IP) without large display
Message waiting lamp or indication at the bed or desk phone
Provide a dial tone for outside lines
Automatic clearance of any history call information from previous guests
Reliable fax services
Proper translation of all services, menus and descriptions on IP phones into at least 3 different
guest languages
Public in-house phones without display for privacy reasons (indication of guest name)
The decision on which communication method is used for roaming service staff must be taken locally.
This will depend on the building construction and the local telecommunication providers. The options
are: Wireless IP handsets for hotels with 100% wireless coverage, DECT phones (or IP/DECT hybrids) or
GSM phones with an interface to the PBX.
Trunk Lines
1 to 4 x ISDN PRI -30 lines or more depending on the size of the hotel
1 x SIP Trunk where available and corresponding internet line
Ports
Guestrooms Bathroom, Desk, Bed phone
Administration Fax Analog
Hotel Service/Admin IP phones
Back of House Telephones Digital or IP
F&B Outlet Cordless Mobile phone
Banquet Rooms Cordless headset on desk phone

Version:March2015

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DESIGN GUIDELINES

Standards for Planning, Design & Engineering

14. Technical Guidelines

14.8. Information Technology

14.8.1. Kempinski Cabling Requirements

14.8.1.2. Data / Voice System Wiring Overview

14.8.1.3. Infotainment Systems

14.8.1.5. Administration Cabling

14.8.1.6. Public Area Cabling

as the required cabling for Wireless Access points.

14.8.1.7. Guestroom Cabling

Possible cabling layouts:

HSIA & TV/Video streaming:

Using VoIP phones:

14.8.1.8. Residences Cabling

Cabling Scenario 1: Full-service Hotel Residences

Cabling Scenario 2: Stand-alone Residences

14.8.1.10. Wireless access

14.8.2. Building telecommunications cabling standard - EIA

14.8.2.1. PBX Room

14.8.2.2. Computer Room

14.8.2.3. Backbone Cabling / Riser

14.8.2.4. Equipment Room / Riser

14.8.2.5. Horizontal Cabling

14.8.2.6. Telecommunications Outlets

Durability rating 750 mating cycles minimum

14.8.2.7. Cabling Standards

Laying the cable

Laying the cable (optical fibre)

Data leads / fly leads

Patch panels and network components racks

specified in this document

Certification and testing criteria

14.8.3. Computer Room Specifications

14.8.3.3. Computer Room Design

14.8.3.4. Environmental Control

Servers 4000 BTU p/hr x ____ servers = ______ BTU

MSA Storage 1700 BTU p/hr x ____ servers = ______ BTU

Backup System 600 BTU p/hr x ____ servers = ______ BTU

PC 800 BTU p/hr x ____ servers = ______ BTU

Switch/Router 300 BTU p/hr x ____ servers = ______ BTU

14.8.3.5. Access Security

14.8.3.6. Fire Protection

14.8.3.7. Raised Floor Access System

14.8.3.8. Power Supply / UPS

Servers 1200 Watt x ____ servers = ______ Watt

MSA Storage 500 Watt x ____ servers = ______ Watt

Backup System 200 Watt x ____ servers = ______ Watt

PC 300 Watt x ____ servers = ______ Watt

Switch/Router 100 Watt x ____ servers = ______ Watt

14.8.3.9. Electrical Requirements

14.8.3.10. Computer Equipment Furniture

computer monitors, modems, switches and routers.

14.8.3.11. Computer Equipment Storage Requirements

14.8.3.12. Support Equipment (A/C and UPS) for Computer Room

14.8.3.13. Site Planning for System Installation

Starting up and stabilizing the systems, ensuring on-site quality

14.8.3.14. Site planning checklist

14.8.4. Guest Facing Technology

14.8.4.1. Guest Entertainment Solution

Interactive Guest Services

Welcome video clip instead of the welcome page

Guest Device Connectivity

Minimum size 40 for guest rooms or 46 for suites

Servers 4000 BTU p/hr x servers = __ BTU

MSA Storage 1700 BTU p/hr x servers = __ BTU

Backup System 600 BTU p/hr x servers = __ BTU

PC 800 BTU p/hr x servers = __ BTU

Switch/Router 300 BTU p/hr x servers = __ BTU

Servers 1200 Watt x servers = __ Watt

MSA Storage 500 Watt x servers = __ Watt

Backup System 200 Watt x servers = __ Watt

PC 300 Watt x servers = __ Watt

Switch/Router 100 Watt x servers = __ Watt