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Course Introduction:
The ability to profile your customers has become an important skill in todays competitive
and customer-oriented business environment. Customer profiling will give your organization
the ability to better understand your existing customer base and identify potential new
business opportunities. Customer profiling, coupled with marketing analytics, provides key
customer insight that can help customer service, sales and marketing professionals increase
profitability and customer loyalty. In addition, customer profiling information can be pivotal
Customer Service & Public
This training seminar is designed to give delegates the techniques and procedures they
require to gain insight into the behavior of their customers. This insight allows for improved
customer service, increased call center efficiency, added cross-sell and up sell opportunities,
streamlined sales and marketing processes, reduced costs, and increased customer service
satisfaction.
Course Objective:
After completing this course, participants will be able to:
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Who Should Attend:
Customer Service & Public
Customer Service Professionals
Team Leaders & Supervisors
Administrators
HR & Training Professionals
Accounts Personnel
Sales & Marketing Professionals
Public Relations Personnel
Course Content:
Module (01) Fundamentals of Customer Profiling Techniques and Procedures
1.1 Seminar overview and learning objectives
Relations
Module (04) Customer Profiling Techniques to Enhance Customer Satisfaction & Loyalty
4.1 Breakout session: How to Use Customer Service to Build Customer Loyalty
4.2 Serving internal and external customers
4.3 Customer touch points
4.4 Motivating customers with rewards and in-
centive programmes
4.5 Are you a team player?
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Course Content:
4.6 Teambuilding and leadership exercise
4.7 The benefits of measuring and monitoring customer satisfaction
4.8 Best practices for creating a Customer Satisfaction Survey
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Course Methodology: Course Timing:
Lectures and Power Point Presentation 07:30 to 08:00 Registration, Coffee / Tea
Case Studies and Self Questioner 08:00 to 09:30 First Session
Concepts, Techniques and sharing Practical Experience 09:30 to 09:50 Coffee / Tea, Snacks
Visual Aid (Video Simulation ) 09:50 to 12:00 Second Session
Role Plays
12:00 to 13:00 Lunch Break and Prayer Break
Individual and Group Exercises
13:00 to 14:30 Last Session
Pre and Post test
Individual Assessment During the Class
Troubleshooting Techniques
Course Fees:
The amount of 10900 QAR will be charged for the course fee and
Full Payment is required prior to commencement of the course.
This Rate Includes Participants Manual, Hand-outs, Buffet Lunch,
Coffee/Tea on Arrival, Morning and Afternoon of each day.
Payment Methods:
Bank Name: Commercial Bank of Qatar
Account Name: Qatar Skills Academy
Account Number: 4050-200774-001
Branch: Commercial Bank Plaza Main Branch
Swift Code: CBQAQQA
IBAN: QA64CBQA000000004050200774001
Registration Methods:
Email: info@qatarskillsacademy.com
Fax: +974 4416 2637
Website: www.qatarskillsacademy.com
Contact us:
Address: Barwa Commercial Avenue
Building 39, Doha, Qatar
GPS Coordinates: 25.223682 / 51.506324
Tel: +974 4416 1622
Fax: +974 4416 2637
Email: info@qatarskillsacademy.com
Website: www.qatarskillsacademy.com
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