Friday, 21 October 2016

EMPLOYEE QUESTIONNAIRE

(KINDLY ANSWER FOR ALL THE QUESTIONS)

Dear Sir/Madam,

I am MIDHUN GOVIND, 3rd. semester M.B.A student of School of Management

studies Palakkad. Doing a project on Effectiveness of Grievance Handling Mechanism

Among Non Managerial Employee in INSTRUMENTATION LIMITED KANJIKODE

in the partial fulfillment of the requirements for the award of the degree of Master of Business Administration. I

request you to kindly co-operate with my study, and assure that the information provided by you will be kept

confidential and would be used only for writing the project report.

1. Are you aware of the grievance Redressal procedure in the organization? (If yes, continue with the

questionnaire, if no, Please return).

YES [ ] NO [ ]

PERSONAL DETAILS

2. Gender
Male [ ] Female [ ]
3. Age
Below 20 [ ] 21 30 [ ]
31 40 [ ] 40 and above [ ]
4. Educational qualification.
Below higher secondary [ ]
Higher secondary [ ]
Diploma [ ]
Graduate [ ]
Post graduate [ ]

5. How long you have been working this organization?

Less than 5 years [ ] 5 10 years [ ]

10 15 years [ ] More than 15 years [ ]

6. Your designation in this organization

7. what are the possible chances of grievance in your organization ?

Problem with superior [ ]

Salary and wages [ ]
Promotion [ ]
Friday, 21 October 2016

Problem with co workers [ ]

Work time [ ]
Discipline [ ]
Communication problem [ ]
8. How often have you faced grievance in this organization?

Mostly [ ] rarely [ ] Sometimes [ ] Not at all [ ]

9. With whom did you share/ report your complaint/ grievance.

Function head [ ]
Co- workers [ ]
Head of the H R department [ ]
Supervisor [ ] Management [ ] Others please specify

10. What are the Mode of communicating.?

Oral [ ] Written [ ]

11. Was the grievance solved to a satisfactory level ?

Yes [ ] No [ ] Somewhat [ ]

12. I feel, most of the grievances here are solved by

Management [ ] Union Leaders [ ] Arbitrator [ ]

Any other, specify..

13. In your opinion decision making authority for grievance handling mechanism?
Top management[ ] Trough Informal[ ] Through union leaders[ ]
Head of department[ ] legal expert[ ]

14. Is your company Statutory Norms followed in taking the decision ?

Yes [ ] No [ ] Somewhat [ ]

15. How much time your superior takes on a complaint (during of handling process).
2 weeks [ ] 6 weeks [ ] Indefinite [ ] depends upon Nature of complaint [ ]

16. If grievance is filed does management collect all the details about your problem?
Yes [ ] No [ ]
17. Is there any consequences after filing Grievance complaints?

Not at all [ ] Harassment and Non co-operation [ ] Blockage of remuneration [ ]

Chance of Transfer to different location [ ] effecting promotion [ ]

18. Are you satisfied with settlement of grievance by management?

Completely [ ] To a satisfactory [ ] Not at all [ ]

19. Is there same Grievance Repeated Again and Again

Yes [ ] No [ ]
Friday, 21 October 2016

20. Is there any temporary relief provided until proper decision is made so that it does not raise any

adverse effects within the organization?

Yes [ ] No [ ]

21. If the decision is not satisfactory are you given opportunity to take it to higher officials?
Yes [ ] No [ ]

22. Do you feel open to share you grievances?

Yes [ ] No [ ]

23. Do you feel that the matters relevant to the grievance are kept confidential.?
Yes [ ] No [ ]

24. Are proper records maintained on each grievance?

Yes [ ] No [ ]

25. Are you satisfied by the grievance redressal procedure here?

Yes [ ] No [ ] Somewhat [ ]

26. Solution of ultimate orders of the Complaints Implemented properly?

Completely [ ] To a satisfactory [ ] Not at all [ ]

THANK YOU FOR YOUR VALUABLE TIME.