MANAGEMENT SYSTEM

QUALITY
 DEFINITION
A management system is the framework of
Policies / Strategies
Processes
Routines and
Responsibilities
that organizations use to achieve their goals and fulfill customers
requirements

is a tool to lead an organization in a structured and

systematic way, constantly improve the processes
in order to increase the customer satisfaction and
reach the goals of the organization.
 BENEFITS
Business benefits
increased customer satisfaction & trust
- lower cost by effective control of process
Controlled Quality performance
- Control over quality performance

- Focus on quality issues more structured and efficiently

and increase the performance
Company culture
systematic approach, contributed from all employees
working for improvement

Secure the responsibility for future

Quality system will not fall down even if some one key
persons leave the organization.
Transparency foundation of a long term relationship.
 FOUNDATION PDCA TOOL

Act - Take action to

Plan - What to do
improve

Do - Execute the plans

Check Measure
and analyze
 5 ELEMENTS - MANAGEMENT SYSTEM
PLAN DO CHECK & ACT

4. COMMUNICATION & 5. FEEDBACK &

IMPLEMENTATION IMPROVEMENT/ ACTION

1. POLICY

2. ORGANIZATION

3. PROCEDURE &
ROUTINES
 Department wise goal set : e.g :Sample :

use smart goal setting method

Purpose sample rejection reduce

Last three months data July - 33.33%
August -29.41%
September-26.16%
Average sample rejection-(33.33+29.41+26.16)/3=29.63%

Our target is reduce sample rejection-4.63% (29.63-4.63)=25%

Our sample goal for 2015 Sample rejection 25%

How we will achieve goal (Steps):

1.Identify highest sample rejection & analyze. (Measurement deviation, fitting ,workmanship etc.
2.Educate employee on how to measure .Take education from H&M on fitting or dummy check.
3. Sample Q.C & sample in charge check counter& size set sample together
4. Educate sample room on minimum manufacturing requirement on H&M.
5. Sample manager min 3 pcs sample check every day.
 SAMPLEL GOAL MONTH TO MONTH COMPARISON
OCTOBER SAMPLE REJECTION STATUS -24.77%
COMPANY REJECTION GOAL -25%
Goal result : goal achieve

Rejection rate
35.00%
33.33%
30.00% 29.41%
25.00% 26.16% 24.77%
20.00%
15.00% Rejection rate
10.00%
5.00%
0.00%
July Aug Sep Oct

RESPONSIBLE
CAUSES OF REJECT ROOT CAUSE CAP
PERSON

Q.M R.Q.S.M D.G.M T.D E.D

INTERNAL INFORMATION - OR-1
INTERNAL INFORMATION - OR-1
Visual Communication.

Physical communication.
(meeting, training etc..)

Use sound system.

Orientation program for new employee

INTERNAL INFORMATION - OR-1

INTERNAL INFORMATION - OR-1
 EVALUATION & SCORING
COMMUNICATION & FEEDBACK &
IMPLEMENTATION IMPROVEMENT / ACTION
P
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7 21 7

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N 21 7
7

P
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R 7 21 7
E
 HOW TO START

Set your strategy What do you want to

achieve ?

Define your main process to achieve How do you want to

do it ?
the strategy

How do you secure

the competence for
Set the organization you need Who are in your the future ?
team?
to achieve the strategy / policy

INTERNAL INFORMATION - OR-1

 Document your system
Have all employees
understood what
you want ?
Communicate

Control , evaluation and improve Are all employees

working for
improvement ?

Take it in small steps, Good luck with your system!

With your system you can reach as far as you want!

The sky is the limit!

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 SUCCESS FACTORS

Commitment / Ownership

Understood and Involvement

The system add value - is simple and user-friendly

Clear Responsibilities

Constant Improvements education

Documentation
H&M DEMAND RESPONSIBLE TEAM FOR QMS

REQUIRED TEAM MEMBER:

1. HR HEAD
2. QA HEAD
3. PRODUCTION HEAD
RESPONSIBLE NAME ALONG WITH BACK UP PERSON
(6 PERSONS FROM EACH PRODUCTION UNIT)

AND DEADLINE 18TH, FEB- 2016.

INTERNAL INFORMATION - OR-1