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Lagging for no reason

Created: 24 April 2017 12:16 PMUpdated: 15 May 2017 12:50 PM
Overall Satisfaction

DEPARTMENT OWNER TYPE STATUS PRIORITY

HoN Nick B. Tech Support Open Normal
Technical Su...

Additional Information

Account Name: Frodie

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Posted on: 15 May 2017 12:50 PM

Jurgis Guscia
User
So after current delay ends and you finally answer please,
just tell me if you can help or not.
Honestly i ask for help here, i get nothing, i go to the
forums, mods lock my thread and tell me to go to tech
support again.
I get assigned Jin K. he doesn't care, ignores me for 3
weeks. Now you're assigned this ticket. You ask me if i still
have a problem and after i say that i do, another 5 days
of no reply...

So please in next message no questions, just tell me if it

is possible to get any support from tech support or i'm
wasting my time.

Sorry to be rude but this is beyond malpractice. A month

of waiting for literally nothing.

Posted on: 11 May 2017 10:07 AM

Jurgis Guscia
User
Hello,
Yes it does

Posted on: 10 May 2017 02:54 PM

Nick B.
Tech Support Manager
Staff
Hi Jurgis,

I apologize about the delay, I have just been assigned

this ticket may I enquire if this problem is still occuring?

http://support.heroesofnewerth.com/index.php?/Tickets/Ticket/View/91413 1/5
2017518 ViewTicket:#XZP25729405PoweredbyKayakoHelpDeskSoftware

Regards

Nick "Sliferjam" B.
Frostburn Studios
Tech Support Manager

Posted on: 03 May 2017 12:36 PM

Jurgis Guscia
User
So i can see you decided to ignore this ticket, please
redirect me to another staff member that has more
interest in communicating.

Posted on: 28 April 2017 04:40 PM

Jurgis Guscia
User
Hello again,
listen is there still any chance to get any help?
I don't want to be rube, but its been like 5 days since i
posted this ticket and after all those tests i had to do,
only advice i got was to restart my computer. I mean if
there is no solution that you know of that could help, just
tell me. Because i am waiting 24~36 hours for a reply
that might not even come...

Posted on: 27 April 2017 11:34 PM

Jurgis Guscia
User
Hi.
No i cannot, i have stationary pc. I can't connect
wirelessly.

Posted on: 27 April 2017 06:06 PM

Jin K.
Tech Support
Staff
Hey Jurgis,

Can you do the same WinMTR test again, but this time
wireless.

Kindest regards,

Jin "JinZero" Kazama

Frostburn Studios
Heroes of Newerth Technical Support

Posted on: 26 April 2017 08:31 PM

Jurgis Guscia
User
Router is wireless, but pc is wireconnected to the router.

Posted on: 26 April 2017 07:15 PM

Jin K.
Tech Support
Staff Hey Jurgis,

Are you connecting wired or wireless?

Kindest regards,

Jin "JinZero" Kazama

http://support.heroesofnewerth.com/index.php?/Tickets/Ticket/View/91413 2/5
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Frostburn Studios
Heroes of Newerth Technical Support

Posted on: 26 April 2017 05:27 PM

Jurgis Guscia
User
Hi,
nothing changed. Besides i had way worse internet
connection few months ago. It used to be about ~1 Mbs
download speed, now its ~8 Mbs i'm referring to
download speed on steam/torrent etc. And i had 140
ping with older internet. Even thought i had lower pings
60~80 in other games i mentioned in the first message,
after i upgraded my internet all pings went down to
30~40. Expect for HoN it stayed 140~ despite the
increased internet speed. It's why i'm not sure what might
be the problem.

Posted on: 26 April 2017 04:49 PM

Jin K.
Tech Support
Staff Hi Jurgis,

Can you please try power restarting your peripherals?

This involves:

1. Turning off your computer and disconnecting any

devices that may be connecting to your router.
2. Switch off your router.
3. Turn off the router and any devices including
computers at the Wall switch.
4. Please allow up to 1015 minutes for a full power
restart.
5. Turn on the wall switch for all devices.
6. Wait 5 minutes for the router to establish a solid
connection.
7. Power on/connect all remaining devices to the router.

Let us know how it goes,

Kindest regards,

Jin "JinZero" Kazama

Frostburn Studios
Heroes of Newerth Technical Support

Posted on: 26 April 2017 09:17 AM

Jurgis Guscia
User
hi,
result files attached.

result_5.153.21.120.TXT 2.39 KB

result_5.196.79.183.TXT 2.49 KB

Posted on: 25 April 2017 08:03 PM

Jin K.
Tech Support
Staff Hi Jurgis,

Could you please run WinMTR

http://support.heroesofnewerth.com/index.php?/Tickets/Ticket/View/91413 3/5
2017518 ViewTicket:#XZP25729405PoweredbyKayakoHelpDeskSoftware
http://sourceforge.net/projects/winmtr/files/Latest/Win
MTRv092.zip on 5.153.21.120 and 5.196.79.183, and
copy the text into a response into your reply after
reaching 500 or more pings on each.

Lets see if we can resolve the issue.

Kindest Regards,

Jin "JinZero" Kazama

Frostburn Studios
Heroes of Newerth Technical Support

Posted on: 25 April 2017 04:50 AM

Jurgis Guscia
User
Hello,
here are the results
http://netalyzr.icsi.berkeley.edu:
http://n1.netalyzr.icsi.berkeley.edu/summary/id=369839a
01434133135f532d434401b306
http://demo1.speedsight.com/applet.html:

Ports: TCP 80,11031,1123511335

Protocol: Simple
Timeout: 10 seconds
TCP Result:
Scanning TCP Port: 11335
TCP Open: 80, 11031, 1123511335
TCP Closed:

UDP Result:
Scanning UDP Port:
UDP Open:
UDP Closed:

Detailed Results
TCP Open: 80, 11031, 1123511335

I'm connecting from Lithuania Europe

Posted on: 24 April 2017 05:08 PM

Jin K.
Tech Support
Staff Hello Jurgis,

To aid you further with your issue can you please run the
applet on the below link, and reply with a link to the
results:

http://netalyzr.icsi.berkeley.edu/

After you run netalyzr, can you please run this applet as
well, this well test your ports.

The test that checks your ports, your connection to our

servers, please visit:

http://demo1.speedsight.com/applet.html

Please copy and paste the following numbers in the Port

List: 80, 11031, 1123511335

Let us know the result.

http://support.heroesofnewerth.com/index.php?/Tickets/Ticket/View/91413 4/5
2017518 ViewTicket:#XZP25729405PoweredbyKayakoHelpDeskSoftware

In your response, can you please state what country you

are connecting from.

Regards,

Jin "JinZero" Kazama

Frostburn Studios
Heroes of Newerth Technical Support

Posted on: 24 April 2017 12:16 PM

Jurgis Guscia
User
Hello,
I'm having trouble with constant high ping 130~140 ms
in European server. I'm from Lithuania.
My internet:
http://www.speedtest.net/result/6244242214.png
My pc:
http://www.part.lt/img/78fe0b365cdd21b02ab293bf5641
9dce830.jpg
So if i'm not missing anything, my pc and internet
connection is more than enough, plus i'm not lagging on
any other game, LoL, Dota2, CS:GO etc.
So i was wondering if there is something that can be
done to maybe reduce the ping.
Looking forward to hearing from you.
Thank you for your time.

Help Desk Software by Kayako

http://support.heroesofnewerth.com/index.php?/Tickets/Ticket/View/91413 5/5