Namrata Dhonde Email-ID : namratadhonde@gmail.

com

Professional Profile

Trained on technologies like Oracle 9i, UNIX, Workload Schedulers and ITIL Service management tools.
An incisive professional with 4.6 years of total experience in IT industry with Tata Consultancy Services.
Worked with reputed Clients like RBS, National Grid and Credit Suisse.
Experience working in Production Support roles.
Comfortable working solo and in a team environment.
Flexible in working with different technologies.
Ensure successful delivery of a solution according to business requirements on time, and to the
appropriate quality bar.
Communicate with customers and team members effectively.
Excellent team Player possessing good communication and interpersonal skills.

Technical Qualifications

Domain Banking and Finance , ERU(Energy-Resourse-Utilities)

Language and
Technology
Oracle 9i, UNIX.

DBMS
Oracle

Workload
Control-M
Schedulers

ITIL Service
ITSM Change Management Remedy Tool 6.3
management tools

Other tools
Cloakware, Managed Objects, RAPPORT, Queue Manager, Locus,
IMBB(Instant messaging and Bulletin Boards), Diagnostics, Remedy,
etc..

OS Environment Unix ,Windows

Career Highlights

Was awarded On the Spot Award - 4 times

Was the part of Best Team Award at National Grid
NCFM Certification in July,2011
Service & Commitment Award by TCS in December,2012
Project 1:

Title : RBS Ops Control Offshore L2 Support Analyst

Client : Royal Bank of Scotland (RBS)
Technologies : Oracle 10g, UNIX.
DBMS : Oracle
Tools : Oracle Toad, Crontab Scheduling
Operating System : UNIX, Windows XP.
Project Duration : February, 2010 to September, 2010.
Role : Team Member.
Team Size : 6

Project Overview and Scope

RBS Ops Control Offshore provided Level 2 & Level 3 Support for Corporate Client Identifier (CCID) of RBS
Bank, which was a critical Tier 2 application.
Our scope involved analyzing problems and recovering the Live Job failures within the given SLA. We also
take care of Code deployment at the Live. We also are responsible for the scheduling of the Jobs via Unix
CronTab scheduler. Also, we take care of Incident Management and Change Management which are
required in resolving the Live failures.

In Brief, our activities:

Involved in Service Management of ETL applications. Performing Risk , Control and Actioning of the
live services.
Following ITIL Framework and working within the said guidelines. (i.e. Incident Management
,Change Management).
Co-ordinate with business to provide reports and eliminate errors.
Followed up with concerned parties in case files did not arrive on time.
Supported business on other day to day activity on need basis.
Managed access of the users to the reports.
Mail monitoring, issue handling, issue escalation, and follow up with concerned teams, adhering to
the SLA, generation of reports.
Project 2:

Title : Forward Looking Activity & Income Reporting system (FLAIR2)- .Net Testing
Client : Royal Bank of Scotland (RBS)
Technologies : Oracle 10g Toad, Testing tool
DBMS : Oracle 10g
Operating System : UNIX, Windows XP.
Project Duration : September 2010 to November 2010.
Role : Team Member.
Team Size : 4

Project Overview and Scope

The project was based on Forward Looking and Income Reporting system and I have worked on Testing part
of my project. Forward Looking Activity & Income Reporting system (FLAIR2) is a strategic solution for the
RBS UKCB.

Worked as a Testing team group member for this RBS Application for couple of months.
Project 3:

Title : EBS Consequential Changes Offshore - Development

Client : National Grid
Technologies : Oracle9i ,PL/SQL Developer, Unix
DBMS : Oracle
Tools : Managed Objects, Cloakware, RAPPORT, Queue Manager, Locus,
IMBB(Instant messaging and Bulletin Boards), Diagnostics etc..

Operating System : UNIX, Windows XP.

Project Duration : Feb 2011 to Feb 2012
Role : Team Member.
Team Size : 6

Project Overview and Scope

The project was based on the consequential changes to the existing system and I have worked on database
development and unit testing part of the project . Worked as a Developer for the Application and also was the
Defect Prevention (DP) Prime of the Project .

Electrical and Balancing System (EBS) has the data warehouse as the NationalGrid Economic Data
Warehouse (NED). Consequential changes to the existing database and other applications were the major
part of the development activity. The project had Analysis, Design and Development phases. This project was
the replacement of the existing Balancing Mechanism (BM) to the EBS from ABB.
Project 4:

Title : CS IT-PTG L2 Support Analyst

Client : Credit Suisse(CS)
Technologies : Oracle, UNIX
DBMS : Oracle
ITIL Tool : Remedy Tool 6.3
Other Tools : Managed Objects, RAPPORT, Queue Manager, Locus,
IMBB(Instant messaging and Bulletin Boards), Diagnostics etc..
Workload Scheduler : Control -M
Operating System : UNIX, Windows XP.
Project Duration : July, 2012 to Current
Role : Shift Lead
Team Size : 14

Project Overview and Scope

CS IT-PTG L2 Support L2 Support provides the Level 2 Support IT PTG Application of Credit Suisse Bank,
which is a critical Tier 2 application. Our scope involves analyzing the problems and recovering the Live Job
failures within the given SLA. Our Job involved creating RFCs for Code deployment at the Live. We also are
responsible for the scheduling of the Jobs via Contrlol M scheduler. Also, we take care of Incident
Management and Change Management which are required in resolving the Live failures.

In Brief, our activities:

Involved in Service Management of the application. Creating Incidents and follow up of incidents till
closure and also working with concerned teams for actioning of incidents.
Managing maintenance and outages in live.
Following ITIL Framework and working within the said guidelines. (i.e. Incident Management
,Change Management).
Co-ordinated with business to provide reports and eliminate errors.
Supported business on other day to day activity on need basis.
Managed access of the users to the reports.
Mail monitoring, issue handling, issue escalation, follow up with concerned teams, adhering to the
SLA, generation of reports.
Scholastics

SI No. Qualification Category Year of passing Aggregate percentage

1 Bachelor of Engineering 2009 67%
(Information Science)
2 Pre-University (12th) 2005 74%
3 Secondary school (10th) 2003 72%

Hobbies and Interest

Cooking, Travelling, Reading Books

Personal Details

Name : Namrata Dhonde

Fathers Name : Pundlik Dhonde
Passport No. : H2165288
Marital Status : Married
Date of Birth : 27/05/1987