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Concept of Quality: 6. Quality Pioneers: Quality Gurus

1. Meaning of Quality Walter A.Shewart

Father of Statical Quality Control
Quality of Design Founder of Control Chart
Quality of Conformance Shewart cycle/ Demings cycle
Quality of Performance Definition of Quality (Subjective &
2. Measuring the Quality Obj.)
W. Edward Deming
Garvins Product Quality
Theory of Variance
Parasuramans Service Quality
Deming Cycle-PDCA Cycle
3. Basic Approaches of Quality Demings 14 Principle
Deming Quality Chain Reaction
Product Based-Crosby,Shikawa,Garvin
Joseph M Juran
User Based-Deming,Juran,Feigenbaum
Founder of Pareto Chart
Manufacturing Based-
Jurans Trilogy
o Quality Planning-Jurans
Value Based-Ishikawa
o Quality Control
Transcendence View-Garvin
o Quality Improvement
4. Evolution of Quality Management Defination of Quality(Fitness for use)
And Categorized Cost of Quality
Quality Inspection(QI)
Quality Habit-Goal, Plan ,Responsibility
Quality Control(QC)
Quality Assurance(QA)
Total Quality Management(TQM)
Kaoro Ishikawa
5. Cost of Quality Advocate of use of 7 basic tools
o Pareto Analysis
Prevention Cost
o Cause and Effect Diagram
Appraisal Cost
o Stratification
Failure Cost
o Check Sheets
Internal Failure Cost
o Histogram
External Failure Cost
o Scatter Charts
Measuring And Reporting Quality
o Process control Charts
Advanced use of Quality Circle
Relation between Quality Cost and
Japanese TQM(6 Fundamental
Organization Capability
Quality Productivity and profitability
Genichi Taguchi
Quality Approach: Engineering
Noise function
Loss function
Quality Management
1. Basic Tenets of TQM & Principles
14. Brainstorming
2. TQM VS Traditional Approach
Nominal Group
3. 6 Basic Criteria Technique
4. Characteristics of Successful Leader Preparation
5. Customer Satisfaction Idea Generation
6. Employee Involvement Idea Shearing
7. Continuous Process Improvement
Solving Method Delphi Technique
Identify the opportunity
Analyze the current Process 15. Affinity Diagram
Develop the optimal Solution
Implement Changes 16. Matrix Diagram
Study the results /solution/plan for the future 17. ISO 9000 Standard
Never-ending Improvement Cycle
Demings Cycle Aim
Plan Characteristics

8. Supplier Partnership
9. Performance Measures
10. Quality Circle
11. Quality Improvement Team (Differentiate between QC and QIT)
12. 5S (How 5S affect on continuous quality control)
Seiton(Set in Order)

13. Benchmarking
PART: B-Statical Quality Control
1. Basic Concepts 7. Acceptance Sampling (Diff. Between AS
2. 3 SQC Categories and Cent percent inspection)
3. Sources of Variation
Accept Sampling Concerns
4. Descriptive Statistics Typical Application
Measure of Accuracy 3 Important Aspects
Mean When AS is Useful?
Median When as can be used?
Mode Advantage & Disadvantage
Shape of Distribution Risks of Acceptance Sampling -Math
Measure of Precision/Spread Producers Risk(Alpha)
5. Statical Process Control (SPC) Consumers Risk(Beta)
Application AQL
Basic Components LTPD
Control Chart Lot Formation
When to use a CC Random Sampling
Interpretation(Control/Out of Control) Acceptance Sampling Plan
Setting Control Limit :Type-I & II error Designing Sampling Plan for
General Mode of CC Attributes-Math
Variable Control Chart-Math Single Sampling Plan
R chart(Range Chart) Double Sampling Plan
X-bar Chart(Mean Chart) Multiple Sampling Plan
S Chart (Sigma Chart) Characterizing Attribute
Individual/Run Chart Sampling Plan
Attribute Control Chart-Math
p Chart
np Chart
(How differs from ideal OC)
c Chart
Average Sample
u Chart
6. Process Capability Analysis Average Outgoing
Process Variability Quality(AOQ)
Tolerance/Specification Average Total Inspected(ATI)
Process Capability
Relation between Process Width and 8. Design of Experiment
Steps In DOE
Process Capability Index-Math
Main Effect
Relative Precision Index(RPI)
Main Effect Plots
Cp Index
Interaction Effects
Cpk Index
Interaction Effect Plots