TQM Evolution in a Glance

Phase Age of Early 20th World War II US Quality

Craftsmanshi Century Revolution
p
Named Quality Quality control Quality Assurance TQM
measurements

Scope Products Materials Materials Materials

Products Products Products
Production All processes
processes
Action End of line End of line On line Before beginning
point production to
product life

System Appraisal Appraisal Appraisal Prevention

Prevention Appraisal

Function Inspection Inspection Inspection Plan do control

Control Analysis audit
improve
Status Operator Supervisor Quality assurance GM/ vice president
Inspector manager