Designation: Manager

Business Solutions and Transition (BST)

Reporting To: Director - Business Solutions and Transition (BST)

Role Description

This role in terms of hierarchy level sits within the middle management.

The person in this role will act as an interface between the marketing/ sales and
the operations team and would be that of a project planner, transition manager and
a content writer rolled into one.

As a transition manager this role would require proposing business solutions,

managing change & knowledge transfer and process transfer & stabilization.

As a project planner the role requires planning and managing project scope,
resource planning, scheduling of activities and risk planning.

The role demands creative thinking, exceptional writing skills with a thorough
knowledge and understanding of business functions.

This role predominantly is to aid in proposing, developing and delivering business

solutions and would require the person to take onus and leadership in doing so.

The person in this is role would be required to travel overseas (predominantly to

the UK)

Job Description

To assist the Business Development Team by producing bespoke business

proposals for specific projects.

To interact with client contacts and internal stake holders within Merit (top
management, client relationship managers, and senior department managers) to
derive and develop business solutions.

To design transition or project plan and any other related documentation such as
re-writing procedure documents / training manuals.

Lead the execution of transition plan and implementation of processes.

 Ensure process
stabilization before
project handover to Operations / Service Delivery Teams

To act as a key contact and data repository for all project related queries and
information during initiation / transition phase

Propose creative solutions to internal operational and administration issues and

aid in problem resolution.

Design and develop general business documentation like policies, guidelines and
framework for different departments, business proposals and presentations.

Responsibilities

Activities and responsibilities are as follows:

Business Development

Interact with Marketing and Sales Team to understand client requirements.

Lead the design, development and drafting of preliminary and final business
proposals for new clients.

Aid in tendering process by providing required response statements or

documentation support.

Understand existing projects and provide documentation support in case of scope

expansion

Project Transition

Lead the creation of transition or project plan for new projects or project
expansions coordinating with Merit Sales, Operations and HR departments and
client contacts.

Design and develop project guidelines, process maps and quality control systems
in consultation with Head of Service Delivery and Quality.

Coordinate the implementation of transition plan and ensure timelines are met.

Monitor and report project implementation progress and ensure project

stabilization.
 Responsible for
complete knowledge
transfer to the Operations / Service Delivery teams

Others

Provide job specification to the HR department for recruitment of new hires

and work closely with HR during recruitment stages helping to identify
candidates with required talents and skill sets.

Creating document templates and style standards for business communication

and documents

Responsible for design and development of content of all general company

documents such as policies, department guidelines and framework.

Qualifications

Post Graduate Degree holder (preferably a MBA graduate with excellent

business writing skills. Business Journalism qualifications would also be an
advantage) or a graduate with at least 8 years in a managerial role.

Candidates with a project management certification will be preferred (Prince2

or PMI certification will be a big plus)

Experience

At least 8-12 years of combined work experience out of which at least 4 years
in a managerial role.

Any demonstrated business content writing experience

As an alternate, candidates with experience as a journalist or web content

writer (with sound knowledge of business functions) with understanding of
BPO procedures and standards can also be considered.

Required Skills

Excellent writing skills and creative thinking (background in business writing or

content writing a big plus

Very good understanding of business functions

 Demonstrated ability in
project planning or
transition management

Demonstrated experience in MS Office (Word, Excel and PowerPoint) and fair

knowledge of MS Project and Visio

Observant with an eye for detail

Methodical and systematic approach

Analytical and problem solving ability

High energy level, confident and assertive

Excellent communication and interpersonal skills