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Date: 4-23-14
SUBJECT:
New version of L Printer Tool ver. 1.80 32 bit & 64 bit (Revised)
HIGH PRIORITY
GENERAL:
List of Supported Devices:
ALL imagePROGRAF Printers
DETAILS:
Supported OS:
All Microsoft OS versions including Windows 7 and Windows 8 (32 & 64 bit versions).
Non-Supported OS:
All Mac versions
Windows 2000 is no longer supported.
Problem:
When a problem on the printer occurs and an error code is displayed, effectively disabling the printer, this
service tool allows you to bypass the error and aid in troubleshooting. Under the above conditions the
printer becomes disabled and cannot be flashed with firmware using the traditional methods. The L Printer
Tool allows you to bypass the error condition which allows you to update the printer with firmware. The
L Printer Tool allows technicians to retrieve the Status Print and Print Inf. files electronically, providing
information that may be necessary for troubleshooting purposes. These files may also be required when
contacting the Canon Technical Support Center (800-528-2830).
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
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e-Support Filename: TP08 369e.pdf
Date: 4-23-14
Solution:
L Printer Service Tool Instructions
2. Applicable printers
Canon imagePROGRAF W8400Pg
Canon imagePROGRAF W6400Pg
Canon imagePROGRAF W8400Dye
imagePROGRAF iPF500 / 510
imagePROGRAF iPF5000 / 5100
imagePROGRAF iPF600 / 605 / 610
imagePROGRAF iPF6100 / 6000S / 6200
imagePROGRAF iPF700 / 710 / 720
imagePROGRAF iPF8000 / 8100 / 8000S
imagePROGRAF iPF9000 / 9100 / 9000S
imagePROGRAF iPF810 / 820 / 815 / 825
imagePROGRAF iPF650 / 655 / 750 / 755 / 760 / 765
imagePROGRAF iPF6300 / 6350 / 6300S
imagePROGRAF iPF8300 / 8300S
imagePROGRAF iPF6400 / 6450 / 6400S
imagePROGRAF iPF8400 / 8400S
imagePROGRAF iPF9400 / 9400S
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3. Operation conditions
3-1. Hardware environment
Host computer
CPU Recommended CPU of OS or greater
3-3.Connection configuration
Local printer USB
Network printer* Network extension board (NB-15FB)
*The printer and the host computer need to be connected with a crossover cable directly to each other or USB
cable. This L Pinter Tool does work over a network connection but not recommended.
4.Support language
J (Japanese) / E (English)
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e-Support Filename: TP08 369e.pdf
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5. How to install
Double-click the setup.exe shown below, and install the L Printer Service Tool using the Setup Wizard.
When installing, make sure you are logged in as an Administrator.
Pull-down menu
Contents by menu
Message area
Progress
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6-2-1.Printer preparation.
Make sure the printer is either online or offline.
Note: It is not possible to acquire information in Sleep Mode.
6-2-2.How to navigate.
1) Press the [Information] button.
2) Press the [Refresh] button.
3) From the printer list, select the applicable printer to acquire information.
4) Press the applicable button, [Display Service Print] or [Display Status Print].
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2
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5) The User Information setting dialog box is opened and arbitrary information (such as printer serial no.) is
asked to be inputed.
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The acquired information, as in example window above, will open in the application specified in the Open with:
area shown in the window below. In the same window below you must specify what folder the data is to be stored
in the Files Stored Folder area. Note: The application can be either NotePad or WordPad in the Open with
section.
Items Contents
Printer Name Display information acquired from the printer.
Status Status information acquired from the printer.
Online/Offline/Printing/Error/Unknown
Product Name Display information acquired from the printer.
Firmware version Display information acquired from the printer.
Port Display connection information with the printer.
USB/CNW1394/xxx.xxx.xxx.xxx (IP address)
Location Display information acquired from the printer.
Administrator Display information acquired from the printer.
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NOTE: This function will only work when using Glossy Photo Paper 170gsm.
Printing patch for color measurements starts after pressing execute. When the print and measurement is complete,
a description of the results will appear as shown below.
Note: The results and measured data are stored in a specific folder as log information.
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Note: Take extra care not to force the incorrect xxxxxx.jdl file, as it may destroy the printer firmware. Please take
extra care when using this mode.
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Items Contents
[Display] button Displays the selected log file.
[Input User Information] button Inputs user information.
by Date/by Month/by Year pull-down Sets the reference when displaying the log list on a page
box
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Items
Printer Search Range Local USB
Network TCP/IP
All Local and Network
Specify IP Address to Search Effective only when [All] or
Check box [Network] is selected at Printer
Search Range
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Example:
Model Product Name Firmware Identification
imagePROGRAF iPF700 iPF760 iPF760
imagePROGRAF iPF9000 iPF9400 iPF9400
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IMPORTANT NOTES:
As before, the firmware can be downloaded from the www.usa.canon.com website, or is now available on
the www.support.cusa.canon.com website.
For the Canon USA website, navigate to the appropriate imagePROGRAF printer model under Support &
Drivers section and download the FUT (Firmware Update Tool). Once it has been unzipped, extract the .jdl
file from the data folder and place it the root folder of the L-Printer Tool data folder.
ie. C:\Program Files\Canon\L Printer Service Tool\Data
For the tech Canon e-Support site, navigate to the Support & Download Center and select the Standard
version. Next choose, Browse By Product and select Downloads & Tech Pubs. Select the Large
Format Printers then the model. Go to Technical Publications/SMBs, and look for the latest Firmware
Version Upgrade Technical Publication. The .jdl file will be in this section as a Hyperlink.
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