Beruflich Dokumente
Kultur Dokumente
FARIDABAD
Affiliated to
I wish to express my sincere and grateful thanks to the people who helped and
extended their support in this endeavor.
Finally, I am highly obliged to Mr. J.S.S. Rao, Director (CAMPS), NPTI, who
gave me opportunity to do summer internship in a pioneer organization like
NDPL
Table of contents
PAGES
Executive summary 1
Management Structure 5
Chapter one
General Introduction 12
On billing process
Chapter Two
Chapter Three
Project Introduction 55
Focus of study 56
Bibliography 64
Annexures 65-73
EXECUTIVE SUMMARY
AT & C losses in Indian Power systems are higher than those in the developed countries.
The losses in India are about 20 40 % or even more as against 8 12 % in the developed
countries. Reduction of energy losses in Transmission & Distribution systems has been a
matter of great importance to the Electric power utilities in India with the escalating cost of
energy and the demand exceeding the availability.
The weakest link in the entire power business is the distribution business activity. The
success of any power company rests on the efficiency of the distribution business. The on
going power sector reform in India, has clearly revealed this. Currently the biggest
challenge faced by the distribution companies is the poor realization of revenue and the
corresponding overhead costs to improve collection. While considerable effort, resources
and money have been invested to formulate strategies to improve collection efficiency
these strategies have yielded little results
Experience in many parts of the world demonstrates that it is possible to reduce the losses
in a reasonably short period of time and that such investments have a high internal rate of
return. A clear understanding on the magnitude of technical and commercial losses is the
first step in the direction of reducing AT & C losses. This can be achieved by carrying out
energy audit of power distribution systems & also to implement the effective Billing
system
The main objective of this project is to determine the root causes of the Provisional Billing
& possible Remedial Measures so that the objectives of the organization can be fulfilled
Which includes to bring out the transparency into the system , better record keeping ,To
reduce the process time ,Generation of the final bill , Improvement in the productivity as
well as the efficiency of the employees & Atlast but not the least improves the reputation
of the Company in the eyes of the consumers .
1
ORGANISATION PROFILE
ABOUT NDPL
In July 2002 the DVB was privatized and were divided in three companies namely BSES
Rajdhani, BSES Yamuna & North Delhi power limited. The areas of operation of these
companies are shown in map on net page. North Delhi Power Limited (NDPL, formerly known
as North Northwest Delhi Distribution Company Limited) distributes electricity in the North
areas of Delhi. NDPL is a Joint Venture between Tata Power and Govt. of NCT as a result of
the privatization of electricity distribution in Delhi. Tata Power Company Limited acquired
51% stake in NDPL and took control of the management effective July 1, 2002. NDPL has
above 8.5 lakhs registered consumers with Aggregate Technical & Commercial (AT & C)
losses of around 35%. The NDPL area of distribution in Delhi has been organized into the
following districts of Delhi.
NDPL has a peak load of about 850 MW with a daily average energy requirement of
about 15 to 17 MUs and an annual consumption of about 6000 MUs. Only 15% of Delhi's
requirement is met by local generation and is heavily dependent on grid and remote
distant sources. Depending upon the grid conditions, NDPL usually faces an average
peak shortage of about 100 MW, which goes up to 150-200 MWs during summer &
winter peak periods
2
MAP SHOWING AREA OF OPERATION of NDPL
NDPL
Pitampura (PPR)
Badli ( BDL)
Narela (NRL)
3
MISSION AND VISION OF NDPL
VISION
To be the preferred provider of reliable & competitive power to people we serve and are
MISSION
QUALITY POLICY
We deliver error-free services to our customers by doing our jobs right, the first time, and
every time.
Project Teams
Enforcement
Bulk Supply
Tariff matters/Comml.Policies,
Legal cases, Billing System,
Improvement & Consumer Center
Energy Audit
5
SWOT ANALYSIS OF NDPL
STRENGTH WEAKNESS
OPPORTUNITY THREAT
6
Critical Assessment And Evaluation Of Organisation
SWOT analysis of NDPL has reviewed many areas in which organization has to compete.
An effort to back up above analysis is discussed below.
STRENGTH
Clear corporate vision NDPL vision is To be the preferred provider of reliable &
competitive power to people we serve and be the favoured company to work for. The
vision statement is clear & precise. It gives value to both employees and customers. Clear
vision statement is strength for NDPL as it clearly indicates the direction in which the
whole.
Management expertise Management of NDPL includes the people who have got huge
experience in the power sector. The competence of any organization mainly depends on
the management of the same. Management expertise is a valuable asset for the company
Technical expertise NDPL has got the persons who have vast experience and technical
expertise in the power sector. Technical people of NDPL have worked in reputed
HRDI Rohini NDPL has a training center (HRDI) in Rohini sector 3 and a new
training center at NDPL residential complex, sector 11 Rohini, is almost ready to give
satisfaction, Management, Labour laws etc. It also trains Contractors to work more
efficiently. Training center has its great contribution in making value employees for the
company.
Consumer care center NDPL has got eleven consumer care centers in eleven districts
7
WEAKNESS
Higher distribution losses AT & C losses of NDPL area is about 45%. NDPL should
concentrate on reducing these losses else company may future may face many threats
corrupt malpractices like accepting gifts in lieu of some official works. This is spoiling
maintaining the material and inventory, even then there is huge dissatisfaction among the
material is available at one District / Zonal office in surplus, and same material is in high
demand in some other Zonal /district office, main reason for this is lack of information
flow and manual accounting of inventory at zonal/ districts level. ENERGISE software is
used in Corporate office or Store at KPM; it is not installed in district and zonal offices.
Aged equipments Breakdown and fluctuations in the NDPL system arises mainly
because of faulty and aged equipments. NDPL has to replace the faulty and aged
employees of NDPL who were earlier in DVB are resistant to change with change in time
and technology. They are resistant to use technologies like computers and Internet, which
can make their work easy and time saving. This can be a big problem for the company
when company is planning to bring advance technologies like SCADA in their system.
8
Current billing system NDPL current billing system is very complex. The overall
process starting from meter reading to sending bills to consumers takes 30 days; even
then bills sent to consumers are not correct, this ultimately give rise to consumer
dissatisfaction. The company may be benefited by making its billing structure simple and
by implementing systems like on the spot billing to reduce the time gap between metering
OPPORTUNITY
various technologies like SCADA, HVDS (high voltage distribution system) and LT
ABC (Low Tension Aerial Bunched Cables) to cope up with weakness like theft and
breakdowns.
DSIDC Narela and DSIDC Bawana With the orders of Supreme Court all the
industrial units in different parts of Delhi are to be reshifted in DSIDC areas, NDPL is
luckier to have Narela and Bawana DSIDC areas. All the consumers in these regions will
and profits from these two areas. This opportunity can be utilized by providing
consumers with world-class services and augmenting the existing distribution systems in
Indian govt. willingness to improve condition of power sector Power sector is now
getting attention of India govt. for improving its poor condition. Many subsidies and
loans are been given to different to different states for improving condition of power
sector. NDPL is also getting APDRP fund for improving distribution system of their area.
9
THREAT
Inadequate transmission capacity Increasing the distribution capacity will lost its
Existence of competitors like REL With open access policies getting clearer in near
future REL and other power utilities can pose a threat in front of NDPL. To cater with the
threat from competitors the only way is to provide consumers with the maximum possible
DVB Employees Union As all workers are not alike there are some employees in DVB
scrolls, who are not performing to desired level of performances. DVB employee union
can act as a threat, whenever NDPL wishes to take some action against these kind of
employees. These issues can be sorted out by proper communication of goals, job
members.
10
SUGGESTIONS AND RECOMMENDATIONS FOR THE ORGANISATION
i. The company should set and achieve high performance standards particularly with
grant of new connections, load enhancement, meter replacement, billing etc.
ii. Complete Billing system should be streamlined to ensure generation of correct bills
and prompt delivery to consumers doorstep.
iii. Regular energy audit at Distribution transformers should be done to get aware about
the losses on each transformer and thereby, preparing schedule for power cuts and
system improvements to minimize revenue loss on those DTs.
iv. The company should enable prompt and efficient redressal of all the complaints.
vi. Efforts should be made to strengthen, augment, upgrade, and refurbish the
distribution system so that avoidable faults/breakdowns are minimized and
reliability of power supplied can be improved.
vii. Measures should be taken to improve quality of power supplied i.e. Minimization
of voltage spurts, persistent low voltages etc. so that the need for stabilizers etc is
minimized.
viii. Ultimately NDPL should move towards a complete web based system where all
the services can be provided at the click of a mouse button.
ix. Use of LT/LV ABC Cables for reducing hooking, birdage, accidents and hence
improve reliability and quality of distribution networks.
x. Regular Checking and raids by enforcement teams to create a fear against thefts.
xi. Organising Public Awareness Program, and educate them about energy
conservation, power theft elimination and efficient usage of electricity
11
General Introduction
In the face of deregulation , utility companies across the world are charged with the
& improve overall service delivery. The solution to this stems from the core billing
system. Billing is a core activity for the utility business - it can also be proven that
customer satisfaction, figures high on the post- deregulation agendas of most utility
companies are treated as a stand- alone device where a lot of data is fed manually or in a
discrete manner.
help in streamlining operations ,reduce delays and eliminate manual entry of data.
Integration of the core billing engine with the customer care system, back end ERP
systems and the systems at the sectional offices ( the lowest unit in the organization
hierarchy of a utility company) can help in removing many manual systems and
responsible for their activities.It will demonstrates how various core activities of a
utility company can be tied in with the billing system to create a result oriented
environment.The utilities business around the world is changing and moving along a
12
Impact of Deregulation and privatization on billing process
Deregulation and privatization have hit this segment with increased competition levels
and hence powering the need for efficient processes.In the old , government owned
monopolies , there was a gap between the demand and supply of energy .with supply
Falling short of the demand. This created a situation where anything that was produced
Got sold .Given the fact that customers had no choice , the inefficiencies in the system
Were never put to the test. Today, with privatization improving the supply scenario and
simultaneously bringing competition into the business. Utility companies around the
world need to pull their act together .One major concern surrounding the utilities
(power) business in developing countries is the shortfall between the demand and supply.
An analysis of this issue has traced the problem to the fact that in developing countries
the technical and non-technical ( T& D) losses are as high as 50%.In short, for every
million Kwh units produced, only half a million gets billed. To make matters worse,
The collection efficiency hovers around 50% of the billing amount . Putting these two
facts together, for every million units produced, the cash flow recovery is just for
of efficient customer care and service delivery .In the business a good proportion of
dissatisfaction that arise from wrong billing can seriously affect the reputation and
standing of the company . For the utility company billing represents the bread and
Butter of the business.Even a small percentage of error in billing leads to a high volume
13
Need for an effective Billing system
An effective billing solution needs to be integrated with various field level activities-
either commercial or financial in order to bring discipline into the system .Often it is
common for utilities companies , government and the citizens to highlight customer care
as the core focus of the utilities business. What they all fail to recognize is that amajor
contributing factor towards customer dissatisfaction is the high tariff rate, which in turn is
directly proportional to the T&F losses in the system.Higher the T&D losses,higher the
tariff rate would be and vice-versa.
The T&D loss can be divided into two parts viz technical loss & non-technical loss.The
technical loss comprises of loss due to resistance of the system whereas the non-technical
loss mainly comprises of theft and misuse of energy.An integrated billing solution can
help in identifying the technical as well as non-technical loss points and can also be used
as a tool to identify the inefficiency points. Here it is important to emphasize the
importance of the integration of the billing system with other components of the
business.In a distribution company the golden triangle solution architecture needs to be
adopted.
One important component of the integrated system for a utility company is the billing
software. To ensure smooth back-end operations.ERP plays a vital role since the volume
of the business and customer transactions is very high .CRM is important and forms the
third side of the triangle.Section office is the smallest strategic business unit that
interacts with the consumers and all field level physical activities are initiated as well as
monitored from this level.
The consumer billing process ( hereinafter referred to as billing engine) can be placed at
the section level or, at the sub division level or at any of the higher levels in the
system.The billing engine ,placed at any of these locations.We will take the raw data
available from the field and process it to generate the final energy bill that is to be
dispatched to the consumers.
For operational efficiency and cost reduction, the billing system are kept at the divisional
or higher levels.Each of the smallest business units in the system sends the raw data to
this office for mass processing of the bill.
14
Guidelines by DERC on Metering & Billing
Billing
General
(i) The licensee shall notify Billing and Payment Schedule areawise, Districtwise or
Circlewise as may be decided by the licensee.
(ii) The licensee shall raise the bill for every billing cycle based on actual meter readings.
The bills sent to consumers by the licensee should reflect details e.g. current and last
meter readings, rate, quantity of electricity consumed during the cycle, total amount to be
paid for current consumption and details of past arrears, if any, last date for payment etc.
(iii) Delivery of each bill shall be effected at least 15 days before the last day for payment
of the bill.
(iv) Provisional billing (based on average consumption) shall not be more than one
billing cycle. In case meter is rendered inaccessible for two consecutive billing cycles,
action as per Regulation 18 shall be followed.
(i) In case of any complaint, the licensee shall acknowledge the consumers complaint
immediately if received in person or within 7 working days from the date of receipt if
received by post.
15
(iii) In case, the bill is received late and the time available for payment is less than 14
days, the consumer may apply within two working days of receipt of such bill for
extension of due date and the licensee shall extend the due date so as to allow 14 clear
(iv) In case of complaint regarding non-receipt of bill by the consumer the licensee shall
furnish the duplicate bill immediately with due date for payment extended as above and
(i) It shall be the responsibility of the owner of the connection to get a special reading
done by the licensee at the time of change of occupancy or on the premises falling vacant.
(ii) The owner/user of the connection may request in writing to the licensee for special
reading at least 30 days in advance of the said vacancy of the premises by the existing
(iii) The licensee shall arrange a special reading to be done and deliver the final bill,
including all arrears till the date of billing, at least 7 days before the vacancy of the
premises. The final bill shall also include payment for the period between the date of
(iv) Once the final bill is raised, the licensee shall not have any right to recover any
charge(s), other than those in the final bill, for any period prior to the date of such bill.
(i) In case of non-receipt of bill the consumer may deposit self assessed bill in the format
prescribed by the licensee for the period for which bill has not been received provided
that it is not less than minimum charges payable for the said period. The licensee shall
not levy any late payment surcharge in the next bill if consumers claim of non-receipt of
bill is correct. The payment so made by the consumer shall be adjusted in the next bill.
16
(ii) In case of dispute regarding levy of surcharges, the licensee shall settle the dispute
within one billing cycle from the date of protest by the consumer after giving him
(i) If a consumer intends to make advance payment of bills, the same shall be accepted
by the licensee, in the format prescribed by the licensee, and the amount so paid shall be
adjusted towards energy and other charges in the next bill. No interest shall be paid on
balance amount lying unadjusted with the licensee.
Metering
General
(i) No installation, other than those, which are specifically exempted, shall be serviced
without a meter and all the requirements as laid down in section 26 of the Electricity Act
section 26 of the Electricity Act, may himself procure the meter either from the vendors
licensee shall calibrate such meter at consumers cost and seal the meter. Alternatively,
consumer may choose to pay the full cost of the meter provided by the licensee. No meter
(iii) The consumer may install his own check meter of approved make or conforming to
licensees specifications. The licensee may calibrate such meter at consumers cost.
However, check meter reading shall not be used for billing purposes.
17
(iv) The responsibility of keeping the meter under safe custody shall lie with the
consumer. The licensee may charge appropriate fee for replacing/repairing the meter
(v) The licensee shall evolve a format of Meter Particulars Sheet for recording the
particulars of the meters after replacement/installation and a copy of the sheet duly signed
by the authorized signatory of the licensee shall be made available to the consumer under
proper receipt.
(vi) The licensee shall keep a record of meter in the Meter Particulars Sheet while
energising a connection for which the meter has been provided by the consumer.
(vii) During any inspection and before replacing a burnt/defective meter or, on
consumers complaint or suo moto, the licensee shall ensure that the meter is not
tampered/bypassed. The licensee shall check the particulars of the old meter with the
than recorded, the licensee may not replace the burnt/defective meter and may follow the
procedure laid down for booking a case of pilferage of energy in these Regulations.
Reading of meters
(i) The meter shall be read once in every billing cycle. It shall be the duty of licensee
official reading the meter to check the seals and condition of the meter. In case only one
seal is found to be broken, he shall report the matter to concerned higher officer
immediately and action in accordance with Rule 138 of Electricity Rules may be
initiated. In case more than one seal is found to be broken or any other irregularity such
as broken glass, hole in meter body is found, action under the Regulation may be
initiated.
(ii) The consumer shall extend all facilities to the licensee to read the meter.
(iii) In case, for any reason, meter is not read during any billing cycle the licensee shall
send a provisional bill based on average consumption of last three billing cycles when
18
readings were taken. Such provisional billing shall not continue for more than 2 billing
cycles at a stretch. The amount so paid shall be adjusted against the bill raised on the
basis of actual meter reading during subsequent billing cycles. Alternatively, if the
consumer furnishes the meter reading(s) himself the billing for that billing cycles(s) shall
(iv) If the meter is rendered inaccessible on two consecutive meter reading dates, the
licensee shall serve a 7 clear days notice to the consumer under proper receipt, to keep
open the premise for taking meter reading on date & time indicated in the notice. If the
consumer does not comply with the notice, the licensee shall after expiry of the notice
period cut off supply of the consumer for so long as such refusal or failure continues.
(v) When a domestic consumer gives prior information in writing about inaccessibility of
the meter to the licensee due to continued absence from residence, the licensee shall not
send any notice/provisional bill or higher bill provided he pays the minimum charges in
advance for such period. Whenever the meter is made accessible by the consumer for
taking the meter reading, the entire consumption shall be taken as if the consumption was
for the period excluding the intimated period of inaccessibility. This facility shall be
(vi) If the consumer desires to have special reading taken, the same shall be arranged by
(vii) If the provisional billing continues for more than two billing cycles, a penalty shall
Testing of meters
(i) The licensee shall conduct periodical inspection/testing and calibration of the meters
The licensee shall observe following time schedule for regular meter testing:
19
Category Interval of testing
NDMC, MES, Railways 6 months
Bulk supply meters (HT) 1 year
LT meters (11kW-100 kW) 3 years
LT meters (upto11 kW) 6 years.
Wherever applicable, CT and PT shall also be tested along with meters.
(b) When the meter is found to be fast beyond limits specified in Rule 57 (1) of the
Electricity Rules, the licensee/consumer, as the case may be, shall replace/rectify the
defective meter within 30 days of testing. The licensee shall adjust/refund the excess
amount collected on account of the said defect, based on percentage error, for a period
not more than 6 months from the date of test and charge the cost of replacement/repair of
( c) When the meter is found to be slow beyond permissible limits, as specified in Rule
57 (1) of the Electricity Rules and the consumer does not dispute the accuracy of the test,
the licensee/consumer, as the case may be, shall replace/rectify the defective meter within
30 days of testing. The consumer shall pay the difference due to the defect in the meter at
normal rates, based on percentage error, for a period of not more than 6 months prior to
date of test with due regard being paid to conditions of working, occupancy etc. of the
premises during this period and up to the date on which defective meter is
replaced/rectified.
(d) If the consumer or his representative refuses to sign the test report and pay due
billing charges, the defective meter shall not be replaced/rectified and the licensee shall
approach the designated electrical inspector, who shall test the correctness of the meter
and give results within one month. The decision of the Inspector shall be final and
(ii) The licensee shall keep record of all such meter tests and submit to the Commission
20
Meter Complaints
(a) Should the consumer dispute the accuracy of the meter, he may, upon giving
notice/complaint to that effect and paying prescribed testing fee, have the meter tested by
the licensee.
(b) The licensee shall, within 15 working days of receiving the complaint, carry out
testing of the meter and shall furnish duly authenticated test results to the consumer.
(c) If the meter is found to have error beyond the limits of accuracy as specified in Rule
57 of Electricity Rules, and the meter has not been tested within the meter testing
schedule as prescribed in Regulation 19, the amount of past energy bill shall be adjusted
in accordance with the result of test with respect to the meter readings of the 3 billing
cycles prior to the billing cycle in which dispute has arisen and upto the date of
replacement of meter.
(d) The consumer shall not liable to pay any demand violation charges if the demand
computed on the basis of test results of the meter exceeds his contract demand.
(a) If the meter is not recording/stuck as reported by the consumer, the licensee shall
check the meter and if found stuck, the meter shall be replaced by the licensee/consumer,
(b) If the meter is not recording/stuck as noticed by the licensee, the licensee shall notify
the consumer. Thereafter, the licensee shall check the meter and if found stuck, the meter
(c) The consumer shall then be billed on provisional basis on average consumption of
last three billing cycles for a period between the date of last reading and the date of
21
Burnt meter
In case the meter is found burnt upon inspection by the licensee on consumers complaint
or otherwise
(a) The licensee shall restore connection immediately upon receiving the complaint by
bypassing the burnt meter after ensuring that necessary corrective action at site is taken to
avoid future damage. New meter shall be provided by the licensee/consumer, as the case
(b) The licensee shall get the burnt meter removed from site/consumers premises and
test the same. If it is established, based on test results, that meter got burnt due to
(c) In case upon inspection of the consumers installation and subsequent testing of the
meter, it is established that meter got burnt due to causes attributable to the consumer e.g.
tampering, defect in consumers installation, meter getting wet due to falling of water,
connection of unauthorized load by the consumer etc. the consumer shall bear cost of
new meter in case the original burnt meter was provided by him. In case the meter was
provided by the licensee, the consumer shall pay the cost as under:
(d) In case the meter is found burnt and there is reason to believe that an official of the
licensee gave a direct connection, pending replacement of meter, a case of direct theft
shall not be booked. Consumers complaint for replacement of burnt meter or the
complaint regarding disruption in supply of energy shall be considered sufficient for this
purpose.
22
Billing during the period defective/burnt meter remained at site
(i) The consumer shall be billed (for the period meter remained defective) based on the
estimated energy consumption by taking the consumption pattern of the consumer for the
6 months prior to and 6 months after the period during which the meter remained
defective. The amount already paid by the consumer by way of provisional bills for the
period meter remained non functional or defective, shall be adjusted in this bill.
(ii) In cases where the recorded consumption of past six months prior to the date meter
became defective, is either not available or partially available, the consumption pattern as
obtained from such lesser period along with the above mentioned subsequent six months
(iii) In case, the Maximum Demand Indicator (MDI) of the meter at the consumers
installation is found to be faulty or not recording at all (unless tampered), the demand
cycle of previous year, when the meter was functional and recording correctly. In case,
the recorded MDI of corresponding month/billing cycle of past year is also not available,
the highest of the billing demand during 6 months succeeding meter replacement shall be
considered.
23
Revenue Billing Management Group (RBG)
Introduction
The process has been designed to achieve speed, accuracy and uniformity in resolving
consumers billing complaints and to achieve our Mission to ensure excellence in
Customer care.
24
People: -
HOG (RBG)
SM / MGR. - 1
PS - 1
EXE/OFF/SUPERV - 2 EXE/OFF/SUPERV - 5
OA - 10 * OA - 20 *
25
Desk Wise Process Organization structure
Assessment Bill
JE
Billing Desk QC
Authorization
Desk
Desk Bill Revision Team
(1Executive)
(4)
Coordination
Desk Bill
(Outsourced) Modification
Desk
26
Infrastructure Requirement:
At District Back office: - All the people working in RBG district office will have
seating arrangement at one place. There will be a store for keeping the papers and other
record near RBG back office. Every one will be having a separate desk with a personal
computer. The RBG district back office will have a photocopier, a laser printer and a line
printer.
At Central back office: - Every employee working in RBG central back office at any
desk will have a personal computer. There will be a common photocopier, a laser printer
and a line printer available at the central back office.
Technology: -
RBG Central back office and RBG district back office will be linked with a common
complaint tracking module. This software will have an option of updating status and
making necessary notes against a particular message form/ complaint. All the users will
have option to view the remarks & notes entered by other users and will also have option
to add their own remarks. This software will be linked to the billing system and the user
of the software will be able to view all the data available against a consumer in all the
software database of the company. The software will also have reports and MIS facility
which will extract the number of message forms along with their status.
In addition to the above mentioned tracking module software the central back office users
will also have the access to Billing System for modifying the records in the system.
27
Codes & Description
28
4. Zone Code: - Following are the zone codes
29
4 2 20 518 SULTANPURI JALEBI CHOWK
4 2 30 519 SEC. 20 ROHINI
4 2 40 015 518+519 (ZONE) POOTHKULAI
4 3 10 511 ALIPUR
4 3 20 514 NARELA
4 3 30 517 BAKHTARPUR
4 3 40 512 KHERAKHURD NARELA
4 4 10 551 SEC 1,2,3,4 AVNTK.,MONGOL PUR
4 4 20 561 SECTOR 5,6
4 4 30 571 SEC 7-14,23-25,NAHAPUR,RITHALA
4 4 40 581 SEC 15-19,BADLI
4 4 50 507 Prashant Vihar
4 4 60 515 Sector 9
4 5 10 503 ADARSH NAGAR
4 5 20 505 JAHANGIR PURI
4 5 30 506 SHALIMAR BAGH
4 5 40 507 SAMAIPUR
4 6 10 516 Praladhpur
4 6 20 581 SEC 15-19,BADLI
4 6 30 507 SAMAIPUR
5. Name of the Consumer: -Three fields are provided in system for consumer name
i.e. First Name, Middle Name and Surname. Currently the data is not having
proper bifurcation on the basis of these three fields. Even in the new connection
cases it depends on the user how the name is entered at the time of giving new
connection or entering the application for new connection.
Code Description
P Permanent
T Temporary
A Provisional (Adhoc)
30
Code Description Code Description
AG Agriculture IN Industrial
DM Domestic ND Non Domestic
10. Connection Status: - Following codes are used for different status of connection
31
Disconnection Allotment Pending
TP TD pending TL Transferred to LIP
PP PD Pending UN Unknown
SB Stop Further Bill FL Failure
PM MRO Generated SM Pending for Stop Bill/
MRO Generation
11. Regular Supply Type: - Following codes are used for different types of
supply where no misuse is reported
32
12. Misuse Supply Type: -Following codes are used for supply type where
misuse is reported.
14. Energisation Date: -This is the date when a connection has been energized. It is
also required to be entered at the time of new connection.
15. Sanctioned Load: - (AS Described in Policy). Sanctioned load is entered at the
time of giving connection and can be changed if any load is increased or
decreased afterward. Entry of Sanction Load is must. So every connection must
have a sanctioned load.
19. Misuse Flag: - There can be any of the following two values in Misuse flag
33
Meter Related Codes & Description
20. Active Meter: - Active Meter number is the meter against which billing is being
done i.e. the meter at site through which supply is being given. (SYSTEM shows
active meter even for those cases where meter has been changed at site but
particulars are not entered. So in those cases even though actual meter is different
at site SYSTEM shows the old meter number as active meter till the particulars of
new meter are entered.)
21. Removed Meter: -A meter which has been removed from site and whose
removal particulars are entered is shown as Removed meter.
22. Meter Serial Number: - There can be either 1 or 3 as Meter serial number.
1 represent that it is a single phase meter and 3 represent that a poly phase
meter is installed for the connection.
23. Number of Meters: - There will always be one active meter for a connection.
But there can be more than 1 removed meters for a connection.
24. Meter Status Code: - Following Codes are used in SYSTEM for showing status of
the Active Meter
U UNKNOWN F FAULTY
D DEFECTIVE R REMOVED
S STOLEN B BURNT
O OK BEFORE N NO METER
REMOVAL
34
26. Meter Remark: - Currently following Meter remarks are being used for entry of
meter reading. These remarks are linked to billing as the bill base is decided on
the basis of meter reading remark
Meter Meter
Remark Bill Printing Description Remark Bill Printing Description
MC METER CHANGE TB TERMINAL SEAL BROKEN
BL METER BOX / CABIN LOCKED TM TERMINAL COVER / PLATE MISSING
CN READING NOT CLEAR CL NO LIGHT IN METER CABIN
DG PREMISES WITH DOG MH METER POSITION HIGH / LOW
EN ENTRY NOT ALLOWED MU METER POSITION UNSAFE
OBSTACLE FOR METER READING
MO MATERIAL IN FRONT OF CABIN OB (POSITION)
MR METER REMOVED BY NDPL RT RED TOKEN
MT METER STOLEN ( FIR COPY) SS SUSPECTED MISUSE OF CATEGORY
BYPASS MISUSE (Direct connection
NA ADDRESS NOT AVAILABLE BM / Neutral bypass
BOX SEAL BROKEN ( Meter box installed
NP POWER NOT AVAILABLE BS by NDPL)
27. Book Number: - Meter Reading Book number is of 5 digits. First Digit
Represent circle code, second digit represents district code, third digit represents
cycle, and last two digits represent the book number sequence.
35
Originally the meter reading books were alphanumeric numbers like (Z-017)
which were changed to 5 digit meter book numbers and now are being changed to
DT number. (For OLD Book number to New book Number see Annexure 1)
28. Multiplying Factor (MF) : - Multiplying factor is the factor by which consumption
shown in the meter is multiplied for getting the actual consumption. Every meter has a
multiplying factor. The multiplying factor is a 5 digit numerical field which is used as per
following formula
E.g. MF 01001 means 010/01 i.e. 10:1 i.e. consumption shown by meter will be
multiplied by 10 & divided by one.
Billing Codes & Description
29. Bill Type: A Bill can be any type out of the following mentioned
30. Bill Status: There can be any of the following status of the bill
31. Bill Number: - Every Bill is given an auto generated number by SYSTEM. The
bill number is a 10 digit numerical field. First & second digit represent year, third
and fourth digit represent month and last six digits are the auto generated bill
number sequence for that month.
32. Installment Bill Status: - There can be any of the following status of an installment
bill
Code Description
A ACCOUNTED FOR
B BOUNCED CHEQUE
P PAID
U UNPAID
W WAIVED
C PAYMENT DONE
36
Payment Codes and Description
33. Mode of Payment: - There are following three mode of payment
Code Description
C Cash
D Demand Draft
Q Cheque
35. Receipt Status: - There can be any of the following three status of payment
received
Code Description
C Cancel
O OK
R Rejected
38. JE Codes: - Following is the list of codes which are to be given for entering any
credit or debit JE. Every code has a different purpose assigned to it. The most
suitable code should be chosen while entering the Direct JE on the basis of reason
for which JE is entered
39. Journal Entry Status: - There can be any of the following three statuses for a JE
Status Description
Initiated Journal entry has been entered but not verified
Authorized Journal Entry has been Entered and verified but the effect has not till been
given in the arrears of connection
37
Accounted For Journal Entry has been entered & verified And its effect has already given to
the connection arrears by way of debit or credit ( increase or decrease)
Billing Concepts
1. Demand Note: - A Demand note is a non energy bill raised for a specific purpose
as per the rates set from time to time for different purposes like demand note for
site verification, demand note for consumption deposit etc
2. Energy Bill: - Energy bill is the bill raised for consumption of electricity for a
connection. It is based on usage of power/electricity and the respective tariff as
per the consumer type, connection type & supply type. It can be a first bill,
regular bill, final bill, up to date bill or a one time bill (for short term connection).
3.3 Final Bill Reading: - For final bill reading is taken from Meter removal
particulars. No verification of reading is required in this case.
3.4 Adjustment / Journal Entry: - While preparing bill only those JE are
considered which have status as authorized.
38
ii) Units Billed: -In case of Normal /Adjusted Bill, units billed means
Consumption recorded by meter between previous good reading and new reading
In case of Provisional Bill (Normal Meter), units billed means Average units of
previous six cycles.
iii) Slab: - Slab means billing period in months. Billing Period is the period between
bill start date and bill end date.
Bill Start Date depends on Bill Type
In case of Normal / Adjusted Bill, bill start date is Last Good Reading Date.
In all other bills last Reading Date is the bill start date.
(iv) Energy Charges: - In case of Flat rate tariff the energy charges are calculated
as
E Charges = Rate*units
In case of slab rate tariff the energy charges are calculated as per following:
Slab Units are defined per month. Therefore Units group are increased / decreased
as per billing period. Total Charges is calculated as sum of individual charges for
each group. For Example
39
E.g. 10 * 2.23 * 3 (if sanctioned load is 2.5 KW)
xi) Normative: - Normative is a penalty for using power more than Sanctioned limits
Rate * (E. Charges for excess units consumed)
E.g.
i. If Sanctioned units are 300 and Consumer has used 400 units then
Normative will be for extra 100 units consumed.
xii) Subsidy
a. Subsidy is given to Consumers who are consuming less power.
b. Subsidy is calculated in same manner as Energy Charges.
c. This is deducted from Consumers bill.
xiii) Rebate
a. Rebate is given to consumers based on consumption / Current Demand
b. SPD Contractors been given rebate on consumption as well as on Current
Demand
c. Defence Disabled category being given rebate on units.
SPD means single point delivery.
5. Journal Entry Adjustment: - All Journal Entries having status authorized are
accounted for in next bill. There can be n number of JEs accounted for in
Bill.(even for the same code). Same Code JEs are grouped together and shown as
one entity. Up to 3 JEs are shown on the bill.
40
6. Arrears: - Arrears are calculated as Previous Bill Demand Payment Received
against previous Bill. Late Payment Surcharge (LPSC) is levied if Previous Bill is
not paid or partially paid. LPSC is not levied on LPSC amount. In Part Payment
Cases if payment made is more than Current Demand of previous bill, then LPSC
is levied on Balance Principal Amount. Otherwise LPSC is levied on whole
principal amount.
For Example
If Previous Bill Demand = 4000
Previous Bill LPSC = 1000
Current Demand = 1500
If Payment Made = 2000 then LPSC will be levied on 3000 2000 =
1000 only
IF Payment Made = 1000 then LPSC will be levied on full 3000.
Current demand = Energy charges + E Tax + Fixed Charges + Normative + LPF Penalty
+ Meter Rent
In case Meter Particulars have been fed in System then Units Billed are
calculated as:
i) Old Meter Consumption + New Meter Consumption (if Meter
Change is Normal)
ii) Average Consumption for Old Meter + New Meter Consumption
(If Old Meter was Faulty)
c. In case of First Bill, Energisation Date /Reading are taken as previous
reading date/ Reading.
41
Process Wise Activities
Activities in System
SNO Process Activity
Duplicate Bill Printing
Consumer
1 There is an option of taking duplicate bill printing. Duplicate Bill can be printed any
Care Group
number of times i.e. there is no limitation for taking duplicate bill for a KNO.
Category change
Connection
2 Management On application and payment of demand note the category of the consumer can be
Group changed. From the date of change of category the consumer will be charged as per the
tariff applicable to the new category.
Load change
Connection
On application and payment of demand note the load of the consumer can be changed
3 Management
after checking the feasibility of load. The fixed charge component of the bill will be
Group
changed from the date of load change as it is linked to the sanctioned load.
42
Enter Meter details in case of new connection/Energisation
Connection
8 Management In case of new connection and Energisation of the connection the meter details are
Group entered giving details of meter, type of meter, initial reading, and multiplying factor.
43
Request for Meter Change
In case of request of a meter change from a consumer, the request is entered in the
Meter system and an application number is generated. Along with the request it is also to be
16 Management defined whether a demand note is required for the meter change or not. In case demand
Group note is to be generated the demand note amount is filled and a demand note is printed. In
those cases where demand note generated the meter can be changed only after the
demand note is paid by consumer.
Meter In case a meter is changed for a connection the details of old meter removed and new
17 Management meter installed are entered against a KNO. Once meter change details are entered the
Group next bill be either adjusted ( if the previous bill was provisional because of MC remark) or
normal ( if there was no provisional bill)
Enter the Meter change details for meters changed at Zone without application.
Meter
21 Management
In case of meter change without consumer application meter change details is entered
Group
To print all reports between two specific dates to be sent to Zone For Verification of Faulty
Meter
Meter
22 Management
A report can be prepared for all those applications where demand note has been paid by
Group
consumer for faulty meter inspection between two periods and can be sent for verification
44
System for sanctioning of new connection or load enhancement
LPF Reporting
In case of non domestic connection shunt capacitor is required to be installed. In case the
meter reader or the inspecting authority reports that the shunt capacitor is not working
Meter reading
27 properly or the shunt capacitor is not installed. Based on the report of meter reader or
Group
inspecting authority a KNO can be marked as misuse (LPF) reported. In the next bill there
will be a remark of misuse reported but the bill be normal.
"LPF" stands for Low power factor
In case of non domestic connection where the inspection shows that there is no shunt
capacitor or improper shunt capacitor, and the verification also proves the same LPF Flag
Meter reading
28 is set. From the next bill a penalty will be levied for LPF flag
Group
If after verification and payment of demand note it is verified that shunt capacitor is there
and working properly LPF flag is removed and thereby from next bill LPF penalty will not
be levied
Canceling a reading for which a bill is already generated or Provisional/ Average reading
entry
Meter reading
29 A reading can be entered even if a bill has been generated. The reading can be either
Group
consumer brought or a direct reading entry. In case of consumer brought reading the
revised bill is provisional and in case of direct reading entry it is normal.
45
Regular reading entries
Meter reading
32
Group Individual readings can be entered
Meter reading IF reading of a particular KNO or all Kno in a book has not been or cannot be taken the
34
Group said book or Kno can be marked as not read for bill generation. IN this case Average bill
will be generated
Meter reading A reading can be changed even if a bill has been generated. The reading can be either
37
Group consumer brought or a direct reading entry. In case of consumer brought reading the
revised bill is provisional and in case of direct reading entry it is normal
Enter the final reading in case of Temporary Connection after its Due Date
Meter reading In case of Temporary connection after the period of connection is over and meter is
38
Group removed final reading is entered
46
Enter meter readings in case of special reading
Meter reading
41 In case a consumer wants to get the bill on special reading, reading on the base of site
Group
verification is entered and a bill can be generated
Misuse is either reported by Meter reader or other inspecting authority. Based on the
Revenue
report in next bill misuse reported remark is given
44 Discipline
"Misuse or Unauthorized Use": It means the act of using the electricity for a purpose for
Group
which the tariff specified is higher than the purpose for which the connection was
sanctioned
After misuse reporting if the consumer does not contradict or even if consumer contradicts
Revenue but it is proved that misuse is there. Misuse can be levied by giving date from which
46 Discipline misuse has to be levied. While entering details of Misuse date, tariff applicable and supply
Group type are to be mentioned. The misuse can be either verified or rejected. If a KNO is set
with Misuse Flag it will be charged as 1.5 times of higher tariff as per the details entered.
But in case IP/IS misuse type 1.5 times condition is not applicable
Revenue If in site verification it is verified that there is no misuse by consumer, misuse flag can be
47 Discipline removed. The date of misuse removal is to be mentioned. Once misuse flag is removed
Group the bills from next cycle will be generated be normal bills with applicable tariff of the
connection type.
47
Misuse Removal without applications (for pending cases)
Revenue
48 Discipline
Misuse can be removed by competent authority even without payment of demand note
Group
In those cases where the connection status has been set as illegal reconnection at the
Revenue
time of entry of reading, a JE is generated for penalty to be imposed for illegal
49 Discipline
reconnection. Once JE is accounted for, the Next bill will show the amount as debit
Group
adjustment.
"JE" stands for Journal Entry
All the details of a connection can be checked by entering the meter number.
Revenue The details displayed include meter details, consumer details, consumption pattern,
50
Billing Group payment details, JE Details & bill summary.
"KNO" means the consumer number allotted to a consumer. It is an 11 digit number which
represents district, zone and consumer number
Revenue All the details of a connection can be checked by entering the KNO.
51
Billing Group The details displayed include meter details, consumer details, consumption pattern,
payment details, JE Details & bill summary.
Due date of a whole meter reading Book or a cycle can be changed and all the KNO's
Revenue which falls under that Book or Cycle will be Changed to the new Due date. There is no
52
Billing Group constraint on Due date change in System due date can be extended to any period of time.
Due date of only those KNO's can be changed which are not passed and are unpaid.
There are in total Nine billing cycle
Revenue Current due date of a bill of KNO can be changed by giving the new due date. If the
53
Billing Group current due date has passed it cannot be extended.
There is no limitation of period of due date change.
48
Revision of bill in case of Wrong reading-Current/Previous Reading
Wrong reading of only current unpaid Bill can be changed but if after wrong reading
another reading has been taken or the bill in which wrong reading occurred has been paid
the reading cannot be changed in System.
Revenue In those cases where wrong reading is not of current unpaid bill the wrong reading is first
54
Billing Group to be ignored and a previous OK reading is to be set. A manual JE is required to be
entered through Direct JE entry for correcting these cases.
Wrong reading of New meter can not be changed if Meter change protocols are not
entered in System
"JE" Stands for Journal Entry
A debit JE is generated for a consumer whose Cheque is bounced. In the next bill the
Revenue amount will be shown as debit adjustment. The consumer can pay only through cash or
55
Billing Group demand draft for the bills to be raised in next six months. A message is displayed in the
bills generated for next months that payment can be made either in cash or in DD but not
in Cheque. An amount of Rs 200/- is charged for the bounced Cheque from consumer.
The details of those cases which are under dispute in a court of law are entered against a
KNO giving the name of the court, disputed amount and the status of the case. The
disputed amount should not be more than the arrear amount. Once the details are entered
the next bill shows the disputed amount separately in the bill. Once the case verdict is
Revenue
56 received the details of the case order are entered whether the case has gone in favor of
Billing Group
company or in favor of consumer. If the case is finalized in favor of consumer the disputed
amount will be credited as per order to the consumer account but if the case order is in
favor of the company the amount will be added in the arrear amount and LPSC will be
charged from the date the amount was transferred to NTA/Disputed amount . NTA
amount can be transferred in full but if the case is settled partially then it can not be
transferred partially.
"NTA" stands for Not to be added
49
Assessment of Meter Faulty Cases
Those cases which have been flagged as Meter faulty in the system at the time of entry
of meter reading or at the time of meter change are assessed through System defining the
Revenue base period or by defining Average consumption. A JE is generated by the system by
59
Billing Group calculating the adjustment to be done for faulty period. The report of assessment can also
be viewed which shows the calculation made by system.
"Meter Faulty": If meter is faulty the consumption cannot be calculated correctly from
readings so an assessment is required in these cases. The assessment is done on the
basis of average consumption of OK meter
Revenue In those cases where due to any reason the system has taken lesser consumption for
61
Billing Group calculation energy charges a JE can be created defining the number of units, Start date
and end date of the consumption.
Those cases where installments have been granted to the consumer but LPSC has been
Revenue added in the calculation a JE can be created for waiving LPSC. The percentage of waiver
62
Billing Group of LPSC is required to entered for each KNO for calculation JE for special rebate of LPSC
"LPSC" stands for Late payment surcharge which is levied if the consumer does not pay
within due date.
Up to Date Bill
Revenue In case a consumer requires up to date bill a special reading is taken and up to date bill is
63
Billing Group prepared. A demand note generation is must for these cases for making site inspection.
The special reading is entered and the bill is raised for consumption.
In case a consumer want to pay the bill in installments, an installment bill is to be printed ,
the number of installments, start date of installment & amount of first bill will also be
required to enter, the rest of the amount will be broken into equal installments
Revenue
64 automatically. The bill is divided into number of bills with different due dates. The first bill
Billing Group
amount can be less than current demand also.
There will be no LPSC if the start date is within due date but if the start date is after due
date of current bill the LPSC will be added in the amount and installments will be made
including the LPSC amount on current bill i.e. in that case LPSC will be levied
50
Entry of Partial Payment Bill Details
When a consumer wants to pay less than outstanding dues he can be sanctioned part
payment. The part payment cannot be in more than 2 parts. First part can be less than
Revenue
65 current demand also. If the start date of the parts is less than due date of original bill no
Billing Group
LPSC will be charged but if start date is more than original bill due date LPSC will be
added in the bill amount and part payment will be made accordingly. In case of part
payment due date remains same for both partial bills.
Revenue In case installments have been granted to a consumer it can be cancelled. Once
66
Billing Group installments are cancelled the unpaid installment amount will be added in the next bill as
arrear and LPSC will be applicable from the date of cancellation
Direct JE Entry
JE Authorization
To give the effect of Debit or credit JE, already generated, it is must that it is authorized by
a competent authority. Once the JE is authorized the effect of Debit or credit will be
Revenue
68 accounted for in the relevant KNO. Already generated JE can either be verified or rejected
Billing Group
but it cannot be changed
A person who generates JE cannot verify it only a higher authority can verify the JE. But
the person who has entered the JE can himself reject the JE if he founds some mistake
If a consumer does not want to use his connection for a particular period and he is not
Revenue having any arrear, his connection is set as not in use after payment of demand note
69
Billing Group From the next bill he will only be charged fixed charges. In case there consumption is
consumer will be changed bill as per consumption even if connection is set as Not in Use
Revenue In those cases where assessment can be done through System a JE is generated in
70
Billing Group system for bill revision. These cases are Slab generation, Meter Faulty, Wrong reading &
NTA/Disputed case
51
Final Bill in case permanent disconnection
In case of disconnection where the demand note has been generated and paid for
Revenue
71 permanent disconnection, MRO has been generated and supply is disconnected and final
Billing Group
reading is entered the final bill is prepared. Once a final bill is generated for a KNO no
other bill can be generated in future
In case final bill is unpaid & Consumption Deposit is more than the bill amount then the
Revenue final bill can be adjusted from consumption deposit and the remaining amount is marked
72
Billing Group for return to consumer. That amount is refunded through a Cheque. The bill is deleted
from the list as if it is paid.
If Consumption Deposit is less than the Final Bill Amount then it is not adjusted.
Revenue Once installment is sanctioned against an original bill installment bills are printed. The
78
Billing Group number of bills will be same as number of installments. The bills will be of different due
dates
52
To raise JE to Guarantor in case of default payment
Revenue In case consumer does not pay his dues a notice can be issued to guarantor who has
79
Billing Group given guarantee at the time of connection. This applies only in case of temporary
connection. This amount be debited to the Kno of guarantor through JE
Posting the payment to KNO account after verification of data with the help of end of day
scroll.
Revenue
83 Collection
In case of offline payment payments can be entered against KNO based on manual cash
Group
receipt
To generate Bank Slips for all the cheques/DD paid on a counter on a day
Revenue
85 Collection Bank slip is generated for all the cheques received on counter during a day which shows
Group the total amount of cheques which will be sent for clearing for a particular day and counter
53
Application for Permanent Disconnection
Revenue
For any new connection the application is entered in System giving full details about the
88 recovery
applicant, applied load, supply type, category type & neighborhood KNO. Once the details
Group
are entered application number is generated from System
Generation of MRO
Revenue
90 recovery Meter removal order is generated once consumer has paid demand note for
Group disconnection applied and on the basis of inspection report received from zone
For viewing defaulters list & mark Kno for TD and optionally printing disconnection notice.
Revenue
A defaulter list is displayed for the arrears based on user defined parameters like arrear
92 recovery
and age of arrear. Those KNO which are already marked for temporary disconnection can
Group
be marked as TD directly.
Change the status to TD, if there is no response of disconnection notice from defaulter
Revenue
If there is no response from consumer of disconnection notice the connection can be
93 recovery
marked as TD. The billing for next six months will be only for fixed charges. The case will
Group
be flagged for MRO generation.
Revenue
Generate MRO from TD to PD cases
95 recovery
Group
After six months of marking a connection as TD the case can be marked as PD and MRO
54
Project Title
Introduction
Significance of Problem
The poor financial health of the distribution companies can be attributed to the
losses suffered on account of the weak billing system, lack of proper system for recovery
of dues, pilferage, T&D losses including theft and subsidies. There is also an absence of
commercial principles. The success of any power company rests on the efficiency of the
invest in improvement.
Conceptualisation
The weakest link in the entire power business is the distribution business activity.
Hence to make it efficient the revenue collection should be efficient. This is from where
the other players in the power business like the generators and traders get paid up. If
collection were not proper the other in the value chain would not get their revenues
55
Focus of study
The focus of the study was on the causes that generates the Provisional Billing and
Objectives
To find out the latest methods which can be implemented to increase revenue
collection.
Hypothesis
It guides by delimiting the area of research and focussing attention on more important
Examination of data
parties and individuals with a view to serve greater insight into practical aspects of
problem
56
DERC Guideline (Provisional Billing)
Penalty in case provisional billing continues for more than two billing cycles under
Regulation 17
In case provisional billing continues for more than two billing cycles, penalty of Rs. 500
per such bill shall be payable by the licensee. The licensee shall submit a quarterly
statement to the Commission giving zone wise details of such bills (provisional billing
continues for more than two billing cycles) along with penalty accumulated on this
account during the quarter
57
Meter Change (MC) Cases (MC)
No meter (NM)
58
SOLUTIONS
The new MC cases, will be sent to MMG for checking whether meters against these
Knos have been issued.
If the meters have been issued, MMG to ensure protocol updation immediately.
Balance cases will be forwarded to RMOs for field re - verification.
MC desk will ensure that No Case of Meter change will be billed before Protocol
updation.
All new Meter Faulty list to be forwarded to MMG/ RMOs (stop verification) for
meter replacement after RQC from Data Processing desk
Get a confirmation from MMG for issuing of meters and meter replacement and their
MCP uploadation
MRG back office to send a confirmed list of MCP fed to RMOs for entering the
readings and releasing these cases for billing so that billing can be done on Normal
basis.
No meter (NM)
All New NM cases to be forwarded to RRG for checking the Disconnection status ? If
disconnected.
Update its status as TD by Back office.
If not disconnected send for reverification to RMOs for verification and billing.
After follow up if still NM Form to be filled up by agency and duly countersigned
by zones for TD feeding. cases to be stopped for Verification till recommended
action completed.
All new PL cases Meter Reader to paste Reading request Intimation and submit No.
of RRI in reading sheets and final data.
Call center / agency office / MRG back office to attend all the calls relating to reading
request intimation and to forward reading timings / readings to RMO.
If reading obtained RMO to enter the reading into DEBS. After verification
All New PL cases after follow up at the time of Reading quality check to be stopped
for verification. List to be provided by Data Processing desk to RMOs for stop
verification /MRG back office and to agencies for their resolution.
59
Premises locked for more than 2 times (PL)
Data processing Desk to identify and send all New NA cases to RMO for reading
and Site verification form filled.
RMO and agencies to ensure the reading and confirm the correct address, DT no
and landmark brought.
RMO to stop verification after RQC and bill on reading.
Mapping and sequencing desk to update correct address, DT and landmark in DEBS.
60
Measures for reduction of Provisional Bills
Reactive Measures
Proactive Measures
Reactive Measures
- Category wise
- District wise
Proactive Measures
1. System up gradation-
61
2. Billing options:-
62
CONCLUSION AND RECOMMENDATIONS
Billing System must be so tuned up that the billing chain is always as scheduled to
avoid work stacking.
Provisional Bills will be reduced by effective meter reading, follow up, and corrective
actions taken for the problems found in time.
A team of experts be set up for the follow up tasks.
A team for regular site checkups be formed to see the proper working of meters.
Resolve the old cases expeditiously
Install the Meters outside the premises of the consumer
Mass Meter replacement programme should be conducted
Spot billing can be a better option.
Proper follow up of ( PL,NM,NA) cases ,it can be done either district wise or category
wise depending upon the number of cases & revenue reduction / loss.
Timely uploadation of MCP in case of meter change
Maintain proper & complete records of the consumer incase any additional
information required.
Performance appraisal of Meter Readers should be from time to time
Disconnect the meter incase Premises of consumer locked for more than two times
Ensure better co-ordination among the staff members for effective working
Site verification response should be quick
Everybody should be made accountable
Incase if there is any change takes place in the compnays policy regarding PB ,the
same should be circulated / informed immediately to the staff members
Identify Top 100-200 defaulters either district wise or category wise in order to
analyse the causes of Provisional Billing & possible solutions.
Set well defined & achievable targets to ensure better productivity & efficiency
Every procedure / Methodology should be transparent so that one might not find any
kind of difficulty in dealing & solving the problem
Implementation of AMR should be done in phases i.e try to implement category wise
(NL) or District wise
At last but not the least one should work in such a manner so that companys
reputation can be increased.
63
BIBLIOGRAPHY
1) DERC Orders
3) Power Line
4) Reforms in Power Sector , Note for the Council of Ministers , Department of Power
Government of NCT of Delhi
WEBSITES
www.ndplonline.com
www.electricity.org
www.cerc.ind.org
www.derc.ind.org
www.indiapoweronline.com
64
ANNEXURES
65
OVER VIEW OF PROVISIONAL BILLING
As on 31st March 2005.
66
DISTRICT WISE ANALYSIS
67
OVER VEIW OF PROVISIONAL BILLING
As on 31st March 2005. (BADLI)
68
OVER VEIW OF PROVISIONAL BILLING
As on 31st March 2005. (ROHINI)
69
OVER VEIW OF PROVISIONAL BILLING
As on 31st March 2005. (MANGOLPURI)
70
OVER VEIW OF PROVISIONAL BILLING
As on 31st March 2005. (CIVIL LINE)
71
OVER VEIW OF PROVISIONAL BILLING
As on 31st March 2005. (MOTI NAGAR)
72
OVER VEIW OF PROVISIONAL BILLING
As on 31st March 2005. (MODEL TOWN)
73
74