Beruflich Dokumente
Kultur Dokumente
The newly-refurbished
Child Development Centre
officially opened by Damon Hill
contents
2 the gazette
FQueen’s Birthday Honour
the gazette 3
Fofficial opening
Changing
culture
The NHS London Partnership has
awarded St George’s funding for a
project which will engage staff in
Bands 1 to 4 in activities to build
self-esteem and improve their
service to patients and other staff,
following a successful bid by
Staffside and the Trust’s
Transformation team.
The NHS London Partnership is an
organisation set up by employers, trade
unions and NHS London to encourage
partnership working and the
development of world class staff.
The project ‘Building a world class
service culture’ will initially involve staff
in Acute Medicine and Estates and
Facilities in training, workshops and
visits outside the Trust to see customer
service in the commercial sector.
The project, which aims to improve
both staff and patient experience, will
MP opens St John’s
be set up by Staffside representatives
and the Transformation team. It will
also include addressing issues which
impact the workforce, such as bullying
David Astley with Ann Keen MP and disrespect by other staff,
identifying staff who already excel at
Professor Ann Keen MP, Parliamentary Undersecretary of State for providing good service, and
Health, officially opened St John’s Therapy Centre in July, visiting encouraging staff to be involved in
St George’s own Day Hospital. service development.
Alan Thorne, Director of
T
he centre combines services from One of the most noticeable things
about St John’s Therapy Centre is that Transformation, said: “The Trust is
St George’s, NHS Wandsworth,
in such a short space of time, this committed to working with its staff,
and the South West London and St
modern healthcare facility has made and their representatives, to creating a
George’s Mental Health NHS Trust, giving
such a huge difference to people’s culture of improvement in which staff
patients access to a range of health
lives and the quality of care they feel respected and valued, enabled to
professionals and services on one site.
receive.” do a good job and invited to contribute
St John’s is home to Trust services to providing a better service for
previously based at the Bolingbroke patients, visitors and other staff. “
Hospital, including the Day Hospital,
Jane Pilgrim, Staffside Secretary, said:
x-ray and Outpatients clinics. Its full
range of services, including NHS
Wandsworth’s stroke service, podiatry This project will help to
service and speech and language therapy motivate, empower and
service and two GP practices, has been inspire our staff at grass
running since December 2008.
roots. I see this as the
Having taken a tour of the building and
beginning of a new positive
spoken with patients and staff, Ann
Keen joined guests in the reception area culture for St George’s.
to unveil a plaque commemorating the There will be a day, not too
day. Addressing staff and patients, she far away, when all staff feel
said: “Due to my nursing background, it
is always a pleasure to return to the that they are valued and
health service and witness first hand the appreciated and treated as
amazing work carried out in centres, partners rather than
Trust staff at St John’s
clinics and hospitals across the country.
employees.
4 the gazette
Fnew technology
T
he new system will help to improve
sure everyone is fully prepared and we’re work of staff at the hospital.
the quality of care by reducing
identifying Champion users in each
errors and helping staff to manage ITV London interviewed A&E
department who will help the deployment
and process patients more efficiently. consultant Dr Samer Elkhodair
run smoothly.”
on the effects of the heatwave
iCLIP was originally planned to be rolled
The first phase of deployment, which and how to ‘stay cool’ for a
out across St George’s in November 2008.
begins in December, will replace PAS, feature that was broadcast on
This was delayed at the request of the
provide an integrated London Tonight on Thursday
NHS London after several
A&E system, better bed 2 July.
London Trusts
management
encountered difficulties Dr Elkhodair was also
capabilities and data
during their deployments. interviewed by The Times
warehousing. Theatre
newspaper for a story published
St George’s has learnt and therapies
on the heatwave on Friday 3
valuable lessons from management will
July.
other London follow in spring 2010.
deployments, as iCLIP
Stephen Nussey, is the
Manager, Ian Frost, explains, “The
,
Trust’s Clinical lead for the iCLIP project.
intervention from NHS London gave us
He says: “We are totally committed to
the chance to revisit our own
providing training and comprehensive
implementation plans. In hindsight, they
were far too ambitious, and we’ve moved
to a phased approach as a result. The
support and will be getting in touch with
people very soon with details of training Save the date
programmes and staff briefings.” St George’s
deployment will now be conducted in
manageable stages over several years, Annual General Meeting
rather than across-the-board, as
previously intended.”
For more information about
training, staff briefings or
is on Tuesday 29 September.
The event for staff, patients and
background to the programme, visit public, is in the Monckton Lecture
A single, integrated system for clinical
the iCLIP pages on the intranet or Theatre between 6pm and 8pm.
care, operational and business
call the iCLIP team on ext 1183.
management will bring many benefits to
the gazette 5
L innovation
Getting a grip on
bowel cancer testing
Innovation funding has helped a St George’s
Consultant Gastroenterologist realise an idea for
a device to aid doctors carrying out colonoscopies
(examinations of the lower bowel). Urology nurses Katie Height and Caitriona Kelly with volunteer
patient advocate Charlotte Ennis
A colonoscopy is carried out with a long, thin, flexible
camera which can be inserted into the body, enabling
doctors to spot problems, such Former patient volunteers
as clumps of cells which may
develop into cancer. her time to help others
However, controlling and
manipulating the camera Every Wednesday Charlotte Ennis, a volunteer
from the outside can be patient advocate in the urology department,
tricky. volunteers her time to talk to patients to find out
Dr Richard Pollok came up about their stay at the hospital.
with the idea of using a Having been a long stay patient within St George’s herself,
grip that could be attached to
Charlotte felt that she wanted to give something back as a
the scope and give more leverage
thank you for the treatment she had received. Her consultant,
to help doctors guide the camera to the area to be
Ken Anson, suggested that she become a patient advocate.
examined.
He approached NHS Innovations London and, after Before venturing onto the wards, Charlotte spent time
making sure that the patent was secured, they establishing herself among patients and staff by attending pre-
approached a product development company and ward meetings and taking part in infection control activities.
provided them with £6,000 to come up with a practical Once she felt confident that patients and staff alike were
solution. comfortable with her presence on the ward, Charlotte began
to go around and chat to patients.
Ten prototypes later, the team came up with something
that would solve the problem and be commercially Charlotte now acts as an intermediary between patients and
valuable. It has now been licensed to an outside staff as she captures feedback from the patients within the
company and the royalties will come back to St urology department. She said: “My approach to gauging
George’s and Dr Pollok. patients’ experience is through a questionnaire that I have
“There were a number of obstacles along the way”, developed. When I first started off, I interviewed about 80
explains Dr Pollok. “I had the original idea but needed patients. I then took that information home, analysed it, and
a bit of help to bring it to life, and to develop and presented it at a clinical governance meeting.
protect the patent. NHS Innovations provided the
funding and the expertise to make it happen. I am pleased to say that the feedback
“We are now testing the new ‘gripper’ and it is that I have received from both patients
particularly useful to help trainees develop their skills. and staff has been very positive. I think that
We hope to publish the results of a recent assessment patients like having someone to talk to about
of the device by 25 colonoscopists at the United
European Gastroenterology conference this year. We problems they may have, and these problems
anticipate the device will improve training of future can often be easily resolved and need not be
colonoscopists and the service we provide for our made into bigger complaints.
patients and hopefully generate some revenue,” he
added. Charlotte is also a member of the Outpatient Transformation
NHS Innovations London has expertise in identifying Steering Group and has been asked to speak at the Patient
and assessing potential clinical innovations, and would Involvement and Empowerment Conference next year.
welcome approaches from anyone working in the Charlotte is now looking for another ex-patient who is equally
clinical research arena. Ideas from Trust staff should be
passionate about improving patients’ care to volunteer and join
discussed at an early stage with NHS Innovations
her in the work she is doing around the Trust.
London (kevin.mageean@nhsinnovationslondon.com)
or the Joint Research Office, based within St George’s
University of London (pcraven@sgul.ac.uk). Anyone interested can contact Susan Taleghany,
Voluntary Services Manager, on 020 8725 1452.
6 the gazette
And they’re off...
Damon Hill and Chair, Naaz Coker, with the plaque to mark the opening
T
he refurbishment was funded out truly holistic service to meet the identified
needs of children and their families. acquired by another company, G4S,
of a £550,000 fundraising
last year and new branding for
campaign in 2007, led by The Centre holds more than 20 uniforms, ambulances and signage
St George’s Hospital Charity, specialist clinics, enabling the has been introduced as a result.
which was supported by a
Trust to provide a coherent
handful of very generous G4S’s service to the Trust, now
and integrated service to operating from the new patient
donors. The modern
600 children a year transport lounge in the main entrance,
design provides a
who live with cerebral Grosvenor Wing main entrance,
welcoming and
palsy, neuro-muscular remains the same as before. Non-
stimulating
problems or a emergency patient transport is for
environment for the patients without means to travel and
developmental delay.
children and families with a clinical need. It is often used by
In addition to clinics,
visiting the CDC. patients who must travel in a bed or
the team of paediatric
New facilities include wheelchair, or who require assistance
therapists work closely
five safe and modern during their journey. The Trust’s
therapy rooms, a new with families to provide a Transport
gym facility, a dedicated very strong support Assessment
‘quiet room’ for parents network. The Centre’s and Booking
to speak confidentially
Young Lily Allen enjoys the party unique location within a (TAB) team
with dad, James. large teaching hospital assess
with doctors and
enables it to deliver patients’
therapists, and a new eligibility and
multi-sensory room with specialist seamless care to patients and to share
book
equipment to enhance sensory learning and good practice with colleagues
transport and
development. and students. can be
Multi-Professional Assessments offer a contacted on
The CDC, first established in 1985, offers
ext 0808.
a range of services which focus on the truly integrated assessment of children
assessment and treatment of children with the most complex needs, bringing Team Leader
together all professionals involved in the Samantha Ives
with developmental difficulties. In close
with Ambulance Care
liaison with parents, carers and other child’s care to ensure the most coherent Assistant Dave Smith
professionals, the Centre aims to provide a care package is developed for that child.
the gazette 7
Fspotlight
8 the gazette
view from the top
advice, guidance and
management framework has helped the patient outcomes, but our relationship
reassurance. Together we can get with Primary Care will have a part to play.
Trust to become more patient focused. We
it right; not just for people with know that delivering safe patient care is not We need to strengthen and improve how
learning disabilities only good for our patients, but is cost we communicate with our colleagues in
and their families, effective. Clinicians also need to understand Primary Care. The solution to successfully
but for everyone. the financial and target constraints placed managing the increased numbers coming
on the hospital. By understanding the into the hospital may well be in working
management process they can help the more closely with Primary Care to provide
the gazette 9
FSt George’s in bloom
10 the gazette
Fhealth promotion
the gazette 11
FUK first
T
he signs remind all staff to ask
the patient before entering their
bed space when the curtains are
closed. They are double-sided so also
provide a message to patients,
explaining that staff respect their
privacy and won’t open curtains
without asking first.
“Protecting patient dignity on the
wards is an ongoing challenge for the
Trust and the event of hospital staff
walking in and out of closed curtains
without warning often compromises
patients’ comfort and is damaging to
Nurse James Anderson with the dignity sign
their experience at St George’s,” says
Head of Nursing Jayne Quigley, who
design and the first signs went up on
leads on the Trust’s dignity project.
Allingham Ward in early July – a full roll-
The idea of a sign integrated with the out is underway across the Trust. Made
curtain came after several wards began from specially sealed plastic, they wipe-
using pegs to clip curtains closed, clean so are infection control safe, and
explains Senior Communications because they hang over and move with
Dignity is concerned with how people
Manager, Samuel Ridge. “The pegs and curtains, they tuck away neatly when the
feel, think and behave in relation to
cardboard signs being used were quite curtains are drawn back. the worth or value of themselves and
effective, but weren’t very practical. others. To treat someone with dignity
“The feedback from the wards that
The pegs are fiddly and we were is to treat them as being of worth, in
piloted the signs earlier in the year was
concerned that patients could step on a way that is respectful of them as
very positive,” says Jayne. “We’re really individuals. When dignity is present
them if they were dropped.”
confident that they will prompt staff to people feel in control, valued,
Samuel worked closely with Jayne ‘Blue think more about the importance of confident, comfortable and able to
Peter-style’ to develop the unique patient dignity.” make decisions for themselves.
12 the gazette
Fcycling
understand organ donation who have just died at the hospital and
identify potential donors. Eye
donations must be made within 24
The idea of donating organs or overcome these anxieties by referring hours of death and so can come from a
tissue after death can be a families to us early and we will support broader group of patients. “People
sensitive subject, but having staff and families by broaching the subject identify very closely with the idea of
trained donor coordinators at St when the time is appropriate,“ says Jo. someone being able to regain their
George’s provides an opportunity sight through eye donation, and many
“Studies have shown that families are
for families to make this important are comforted by the idea that
comfortable discussing donation but have
decision as part of their loved something good has come out of what
felt that the timing of the approach was
one’s end-of-life care. is otherwise usually a sad and difficult
poor. My role is to interact closely with
Jo Coles is a specialist nurse working families, meeting their needs and event. The donated eyes go to
both for St George’s and NHS Blood answering their questions, which are Moorfields and both the cornea, the
and Transplant, the special health sometimes complex. Spending time with transparent front part of the eye, and
authority responsible for overseeing families is fundamental in broaching the the scera, the white of the eye, can be
organ donation. Penny Pavey is an subject of donation and providing them used to help patients with vision
Ocular (eye) Donor Coordinator, again with the knowledge and information they problems. We recently had a case
holding a joint post for the Trust and need to make the right decision for where the donation from a 96-year-old
for Moorfields Eye Hospital. Their roles them.” patient helped an eight-year-old girl
are to provide advice, support and to see. “
Donated organs are given to the best
leadership in increasing awareness of
organ and tissue donation.
match out of the 7,948 patients in the UK
who are listed as actively waiting for some
Both Jo and Penny can take calls
about patients who may be
Jo works closely with staff in the kind of organ transplant (figures from potential donors, and to give support
hospital’s Intensive Care Units as it is NHS Blood and Transplant from April and advice. To contact Jo Coles, please
patients who die in ICUs who are 2009). Receiving an organ donation is call 07792 904 317 or pager 08700
most often organ donors. “Raising the often the only cure for those with end 555500 quote TC20. To contact Penny
subject of organ and tissue donation stage organ failure. Pavey, please ring 07984 337204.
with grieving families is often difficult The Moorfields Eye Bank can be
Jo’s colleague Penny Pavey, who was an
for healthcare professionals. Staff can contacted on 0207 253 1199.
A&E nurse in north London before she
the gazette 13
Improving health in south Wandsworth
– have your say
NHS Wandsworth is running a public consultation to develop new health services and polyclinic hubs in south
ask local residents and healthcare staff for their Wandsworth. For example, we would like to know what services
views on proposals to improve health services in are most needed at which centres.
south Wandsworth. “Our proposals are built from feedback we received from more
than1,400 local people at the end of last year in ‘Let’s talk health
Improving health in south Wandsworth explains NHS
in south Wandsworth’. We want to thank everyone who gave us
Wandsworth’s plans for a radical redesign of health services -
their views of existing local health services last year and want to
using a polysystem approach. This means a network of existing
encourage them to take the time to now tell us what they think
GP surgeries, dentists, pharmacies and community services all
of our exciting proposals to make healthcare in south
working together to make healthcare easier to access, and more
Wandsworth more convenient and accessible for local people.”
convenient for local people.
Feedback received from this formal consultation will help NHS
A polyclinic hub will be at the heart of the polysystem by Wandsworth how best to take these proposals forward over the
providing a new health centre to which GP surgeries and other next few years in a way that best meets the needs and
health organisations will be linked. As well as offering GP expectations of local people.
services from 8am to 8pm, seven days a week, it will provide
many of the services available at hospitals, such as x-rays and
blood tests, as well as treatment for an injury that is not life
threatening. There will also be a much wider range of support
services such as mental health clinics and independent living
support.
NHS Wandsworth is proposing to develop three polyclinic hubs
in south Wandsworth:
G A hospital-based polyclinic including an urgent care centre at
St George’s Hospital
G A polyclinic hub at Brocklebank Health Centre
G A polyclinic hub at Balham Health Centre
14 the gazette
Festates update
Art
appreciation
In June, Arts for the Teaching and
Healing Environment (AfTHE) invited
all staff and guests to an evening of
culture at the 6th Annual Arts Event
at St George’s Hospital.
The Annual Arts Event at St George’s is a
chance to focus on the artworks, spaces and
gardens that enrich the environment of St
George’s Hospital for patients, visitors and
staff. AfTHE believes that high quality
environments promote good health, aid
recovery from illness and improve staff
morale. This year the committee celebrated
the new entrance to St George’s, with the
major commissioned artwork, Calligraphy of The modular unit arrives at St George’s
Light, by artist Rebecca Salter. St George’s
Hospital Charity, which funded the
refurbishment, is a supporter of AfTHE.
The event began with refreshments served in Trust’s progress on single
the Patient Transport Lounge off the main
entrance, Grosvenor Wing, and a welcome
address from Anand Saggar, Chair of AfTHE,
sex accommodation
followed by a talk from Rebecca Salter. St George’s continues to work Facilities staff and clinical staff enabled us
Peyton Skipwith, an art expert, answered hard to improve the patient to produce a new 15-bed ward in less
questions on artist Edward Bawden, whose experience and one of the ways than six months”.
painting of St George’s Hospital at Hyde Park this is happening is through As the gazette went to press, patients
Corner is a feature of the main entrance. were due to move into the ward on
increasing single sex facilities.
The conservator Elizabeth Holford was also Thursday 30 July following a ten-day
T
present to discuss conservation of the he Trust was successful in period of hospital commissioning. The
bronze sculpture ‘St George and Dragon’ obtaining funding from the ward houses 15 beds and nine shower
and the Bawden painting. Strategic Health Authority (SHA) rooms / WC’s. This includes five single
earlier this year to help roll out this rooms with en-suite facilities, two four-
project. The funding was used to bed bays with en-suite facilities and a
purchase a modular ward, which will two-bed bay.
allow the Trust to create single sex
Patrick Mitchell, Chief Operating Officer,
medical admissions units.
said, “St George’s is committed to
Dr Geraldine Walters, Director of improving single sex facilities within the
Nursing, Patient Involvement and Trust. The funding from the SHA has
Infection Control, has been the Board- enabled us to take this project a step
level champion for single sex facilities. further to provide these new improved
She said, “Staff have worked really hard facilities. I think everyone was surprised to
to try and maintain single sex facilities, arrive back at work that Monday to find a
but this is difficult to achieve when new ward had arrived over the weekend.
balanced with the need to isolate “Dr Dan Forton, Clinical Director for
patients with infections and maintain Acute Medicine, and Dr Marcus Simmgen,
the four-hour A&E target, given that we Care Group lead for the Acute Medical
have so few single rooms. The Admissions Unit, should be congratulated
additional money from the SHA for the on the efforts they and their team took in
new ward will really help us to do better designing the unit. Sharon and her team
in terms of privacy and dignity.” should be commended on the success of
The modular units are manufactured to the implementation of this new extension
a high standard and are built to last 60 to the acute medical ward.”
years and beyond. The new area is Works to the second floor, offices and
attached to Richmond Ward. staff facilities, and to the brick outer layer
Sharon Welby, Assistant Director of will continue until mid-August and works
Capital Projects, said, “This is a brilliant to relocate the Executive barrier-control
example of how good team work and car park are scheduled to be completed at
co-ordination between Estates and the end of August.
the gazette 15
-fundraising
£
will benefit the hospital’s overview of all other fundraising
outdoor spaces and corners activities and opportunities at
of refuge. tt, St George’s. The Committee does
oth, Tanya Bu
Alvis, Sian Bo tine not undertake active fundraising but
(l to r) Rohini an des, Ch ris
Emily Simons, one of the eresinha Fern
-
t Ca rson, Th hy , Em ily will use its knowledge, influence and
Jane n Mulla
walkers, said: “As a local resident and Pitaluga, Hele
Carney, Claire he n Hickey , Kay contacts, where appropriate, to
patient of St George’s, I have found the Thorne, Step
Simons, Alan e. assist those who are engaged in
hospital grounds a real delight. It is so s and Pa uline Greenidg
Harri these activities on behalf of
important for patients, visitors and staff
St George’s.
to have pleasant surroundings to escape to.
This work has done much to improve the hospital surroundings for the benefit of all. There are a number of charities or
groups actively involved in engaging
“Walking the Wandle was a great way of raising money for St George’s Hospital grounds people’s affection and support for
£
in combination with learning about the Wandle River, and taking the time to appreciate the Hospital. Representatives from
the many delights that this long-overlooked stretch of waterway offers the residents of the charities meet on a quarterly
Wandsworth, Merton, Sutton and Croydon.” basis with members of the Executive
team to share experience, resolve
common issues and provide peer
16 the gazette