HRM 326 Final Exam Guide

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Business strategy influences how the company uses all of the following capitals EXCEPT:

a. Physical capital

b. Financial capital

c. Human capital

d. Internal capital

2. To use _________ to gain a competitive advantage requires linking the companys human resources
practices (such as training and development) to the business strategy.

a. Virtual capital

b. Human capital

c. Financial capital

d. Physical capital

3. This provides employees with immediate access to information, advice, and guidance.

a. Diversification of the learning portfolio

b. Improved customer service

c. Creating a sharing knowledge

d. Electronic performance support systems (EPSS)

4. Centralized training means that training and development programs, resources, and
professionals are primarily housed in one location and decisions about training investment,
programs, and delivery methods are made from inter-related departments.

a. True

b. False

5. Research suggests that the company satisfaction with the outsourcing of training and
development depends on company-supplier trust and the specificity of the contract.

a. True

b. False

6. An organizational analysis involves determining the appropriateness of training, based on all the
following parameters, EXCEPT:

a. The companys business strategy

b. The resources available for training

c. Support by managers and peers for training activities

d. The competitions market standing

7. A mid-level manager questioning aspects such as who should be trained is involved with which
variable of needs assessment?

a. Organizational analysis

b. Task analysis

c. Person analysis

d. Feedback analysis

8. The following are all advantages associated with online technology (software) method of needs
assessment EXCEPT:

a. Objectiveness

b. Can explore unanticipated issues that may surface

c. Requires limited human involvement

d. Minimizes interruption of work

9. With respect to person analysis, a major pressure point for training is poor or substandard
rewards system:
 a. True

b. False

10. Trainees need to understand what specifically they are expected to learn in the training program.

a. True

b. False

11. Regardless of the training methods, all of the following are some of the conditions which must be
present for learning to occur, EXCEPT:

a. Providing opportunities for trainees to practice and receive feedback

b. Conducting guest lectures and involving established trainers

c. Identifying any prerequisites that trainees need to successfully complete the

program

d. Allowing trainees to learn through observation and experience.

12. This includes specialized knowledge that employees need in their jobs.

a. Intellectual skills

b. Attitudes

c. Verbal information

d. Motor skills

13. This relates to the learners decision regarding what information to attend, how to remember and
how to solve programs

a. Cognitive strategies

b. Intellectual skills

c. Attitudes

d. Verbal information

14. Pedagogy gives the instructor major responsibility for making decisions about learning content,
method, and evaluation

a. True

b. False
15. Seating arrangement at the training site should be based on an understanding of the desired type
of trainee interaction and trainee-trainer interaction.

a. True

b. False

16. ______ refers to the collection of information including what, when, how, and from whom that
will be used to determine the effectiveness of the training program.

a. Training effectiveness

b. Training outcomes

c. Evaluation design

d. Training evaluation

17. What provides a way to understand the investments that training produces and provides
information needed to improve training?

a. Evaluative design

b. Training evaluation

c. Training effectiveness

d. Training criteria

18. _______ can be used as a dress rehearsal to show the program to managers, trainees, and
customers.

a. Evaluative training

b. Summative evaluation

c. Formative evaluation

d. Pilot testing

19. Identify the third level outcome amongst the following Kirkpatricks four-level framework for
categorizing training outcomes.

a. Results

b. Behavior

c. Learning

d. Reactions
20. Skill-based outcomes include acquisition or learning of skills and use of skills on the jobs.

a. True

b. False

21. All of the following are the most frequently used training techniques EXCEPT:

a. Computer-based games and simulations

b. Instructor-led classrooms

c. Workgroups and manuals

d. Role plays

22. The following are all advantages of using videos as a component of training EXCEPT:

a. Trainers can review, slow down, or speed up the lesson

b. Trainers can watch the video multiple times if they have access to it during and
after the training session.

c. Trainees are provided with consistent instruction

d. The dramatic theme of the video enhances the important learning points

23. In case studies, trainees are required to analyze and critique the actions taken, indicating the
appropriate actions and suggesting what might have been done differently

a. True

b. False

24. Meaningfulness of business games are enhanced if they are imaginative

a. True

b. False

25. Vicarious reinforcement occurs when a trainee sees a model being reinforced for using certain
behaviors.

a. True

b. False
26. This typically involves videoconferencing and/or computers for the delivery of instructions from
a trainer to trainees who are different locations.

a. Web-based training

b. Distance learning

c. E-learning support

d. Blended learning simulations

27. Which one of the following is NOT an advantage of e-learning?

a. Supports the companys business strategy and objectives

b. Training can be delivered to geographically dispersed employees

c. It can link learners to other content, experts, and peers.

d. Provides ample proof concerning return on investment.

28. Online learning allows more employees to gain access to these types of programs in a quicker
time period than if face-to-face instruction is used.

a. True

b. False

29. Simply providing learning control ensures that trainees will use all the features provided by
online learning.

a. True

b. False

30. Which of the following is evidence supporting the assertion that companies are investing in
more training?
a. Higher net sales per employee
b. Higher gross profits per employee
c. Higher ratios of market to book value
d. Both A & B
e. All of the above

31. Learning is defined as

a. a temporary change in cognition that results from experience and may influence behavior.
b. a relatively permanent change in understanding and thinking that results from experience and
directly influences behavior.
c. a relatively permanent change in understanding and thinking that models behavior.
d. a temporary change in understanding and thinking.
32. According to the text, _____ provides the opportunity for learning and _____ is a result of the
learning.
a. education; training
b. development; training
c. training; development
d. education; development
e. none of the above

33. To understand a manager's development needs, you must first understand _____.
a. the strategic direction of the organization
b. the technology of the manager's unit
c. the manager's unit structure in relation to the rest of the organization
d. both B& C
e. all of the above

34. Which of the following is not an advantage to using externally based training programs for
mangers?
a. Exposes managers to current thinking and theory in the management area
b. Quality of instruction is superior
c. Allows an interchange of ideas among managers from different organizations
d. Costs less per person for the training

35. Which of the following statements about corporate universities is not true?
a. Their numbers are increasing
b. Able to control what is taught to fit company needs
c. Is much less expensive
d. Only viable for large organizations