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Consumer expectations are rising. They expect Yesterdays CRM software simply cant keep up with
each interaction with your organization whether todays demands. Its time for CRM to evolve. Its time for
via marketing, sales, service or operations to be CRM software that enables your enterprise to:
seamless, straightforward and tailored to their needs.
Customers who receive consistent and relevant
experiences that deliver on their needs and preferences Connect customers to the people who can
are more likely to remain loyal. If theyre dissatisfied, get things done
its easier than ever for them to take their business Manage complexity
elsewhere and share their negative experience with
Anticipate whats right for customers
others via their social network.
Deliver truly global customer service
pega.com/pegacan
MARKETING
pega.com/pegacan
Your Enterprise needs to Pega Marketing Salesforce Marketing Cloud
IVR Integration
Web self-service
Mobile
Chat
Co-browse
Offer bundling
Text analytics
Localization
Multilanguage support
Reports and dashboards
Segmentation Building
Cloud
On Premise
pega.com/pegacan
Your Enterprise needs to Pega Sales Automation Salesforce Sales Cloud
and Onboarding
Mobile
Co-browse
Outlook integration
MANAGE COMPLEXITY
Collaboration
Opportunity tracking
Roles and permissions
Territory management
Campaigns
Knowledge Management
Document Management
Outlook Integration
Subscription pricing
Lead scoring
Text analytics
Localization
Multilanguage support
Cloud
On Premise
pega.com/pegacan
Your Enterprise needs to Pega Customer Service Salesforce Service Cloud
Mobile
Chat
Co-browse
Knowledge Management
Agent Collaboration
Subscription pricing
Text analytics
Localization
Multilanguage support
Cloud
On Premise
pega.com/pegacan
Your Enterprise needs to Pega Operations Applications Salesforce
Mobile
Chat
Co-browse
REDUCE COSTS WHILE KEEPING PACE WITH INDUSTRY REGULATORY AND MARKET CHANGES
Disputes & payment exceptions for
retail banking
Pharmacovigilance
Spend Management
Fulfillment Control Center
Subscription pricing
Localization
Multilanguage support
Cloud
On Premise
Salesforce.com, SalesforceExactTarget and Social Marketing Cloud are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and
unregistered trademarks. Pega and Pegasystems are registered trademarks of Pegasystems Inc. and Pegasystems owns other registered and unregistered trademarks.
Other names used herein may be trademarks of their respective owners.