BUSINESS LAW
Healthcare Contracts:
Obligations and Responsibilities
Uke areasof | ves nse ete ntry gon
tially TRSA members ave ex
Ganfctup front panded heir eakhare ence and whether
Ccanbenefit both you ar providing NOG or ret series,
Textile service _ thismarker sone that frecner ree wil
continue vo expand More ate hop
Companies syd uring homes te converting in-hose
and healthcare laundries vo commercial undry services The
fers cxrloion nthe munber af uaa clini
Drovers ened for emand or le series
Tene services comp
dressing | recent years, th mathe for ten sr=
terminology. the amount of dolls o volume
‘of business involved unless Both parties ave
the same undetsunding of what the contact,
means hete wil be 3 problem for both paces.
[Ac onc time these wa phim a by
‘sing conising language, mieadingteranol-
‘ogy and other decepeive means, party could
get an advange by geting 3 exomier to ign
5 contract hat wan one-sided The perpetrator
‘of such a scheme then thought tat he could
profi fom this stution
nies hat ence this marker Your best contract is one However, muskstplace
rus ecogizethata
good contact reine
where there is a true meeting
reste hive shown chat
sch sary wont work,
Inowdertoprowceter’ ofthe minds, Both you and Evenly ater poy
‘vennent When repir~ your customer have the same. learn tht he hs ben
Inga comuact for actent
inthe hehe indy,
understanding of the terms ‘secived and will do ev-
erything in his power not
heteare some baiepoins Of thecontract and what perform his sbligntons.
roomier obligations and responsi
each of you have accepted, cil #2 losose propos
1. MEETING OF THE
Mins
Every contracts ar agreement between two
pais, wherein each side apres to aceeptcer-
‘ain riponsibilsesand in gurn obtain certain
‘benef, Baie contact a describes a con~
tact a3 “meeting of the minds"The doct-
ment chat set frehthit meeting ofthe minds
is dhe coneract The contac explains whit
each party agrees te do and what benefits each
purty wil provide tthe other. Contacts wed
to be single one-pige document, Today 2
contract with re acue-care hospital may
te many pages a length However, eget
ofthe number of pages the complexity ofthe
ies Ligon may resale The
Yourbert contacts one where theresa trae |
meeting of the minds. Both you and your eu
‘omer have the ame understanding of dhe con-
trace terms and what obligation and rsponsi-
bilies each of you have accepted With than
‘mind let look at specific contract clauses.
2. FRICE
“There are many ways to pice textile services,
‘You can price by the piece oF you can price
by the pound. Ifyou pice by the pound, ou
‘an price by clea, oF ole weight You ca
count pies, or you can price by piece bated
reese‘on an agreed-upon understanding of
how dhe numberof pieces proceed
will be computed. Whatever method
you us. make sre dat your easter
undersands exactly how she price of
the services is going tobe computed
before you str billing the accoune.
3. EVERGREEN PROVISIONS.
Some sates permit “Evergreen”
clauses contrac Under an Evergreen
‘aus, at the end of dhe contrat term,
whether iS one, thee Fe years, of
‘ore, the contract automatically e-
news unl either pasty gives noice
ofintent not to renew within aime
petiod specified inthe conuact. For
cxample ifthe customer doesnt pro
‘ide the service provider with writen
‘noses thatthe castonterdoein’
intend to renew within 60 or 90
ays fom the annivenay date ofthe
contrac the contract automaticaly
renewed for another term that my
be the sme length 2 the original
a
"
teem. This ype of contact provision
is called an Evergren clase In some
sates such as New Yor, the we of
Evergreen clases has been held to be
inst public policy Thar means such
Clauses arent enforceable In othce
sates, they are enforce, Many
scute-care hospital won’ accept
Evergeee cases, but many smaller
sccounts will accep them You should
‘raat whether or not you wane
Eveagreen cases in your contact
4. LOST OR DAMAGED GOODS
‘Your contri should ado he
‘question of who's responsible for loxe
cr damaged goods [the custome is
sesponsble, exe what responsibly
does the eatomer have? Ifthe ci
tomer gets 10 sheets and returns 95
shes, how much docs the easomer
‘owe the texte sevice company for
the mising sheet? Whats che formla
for secing the valve of os goods? IF
the rexie service company I going
to hold the customer responsible
for paying for lost merchand ete
contract shold esablih the tem by
‘which the patie an compe the
secu amount owed The sre holds
teue for damaged merchandie Who
responsible for damaged merhandive
and what exactly i that export?
Ifthe cutomer recurs 2 shes with
‘smal ea, cathe textile services
company repair the ear and keep the
shee inservice? What about a hese
that torn aoa in hal Whois
responsible and wha cachpartys |
responsiblity? The contract shoal
des thee es,
5. BUY RACK CLAUSES
Some contac include provisions
hat require customers caneings
contract o buy back the ress pro-
‘ded by the ext services company
based ona buy back schedule pro-
vided in che ontrack A an sample,
the conse might provide ha ior
a]BUSINESS LAW
any reson the customer decides t0
‘ance the contrac prio t the exp
ration dt, the eustomess obligated
to purchase all he ext parched
bythe textile services cempany for
tse in the contract Bee on a pice
schedole The price schedule might
include X% ofthe seta cou ofthe
goed during the fet ya of the
conuace, Yh oF the act oe of the
goods ding the second year ofthe
conace and 2% ofthe ctl cost
ofthe goods during the third yer of
the consace The buy tack provision
should alo ake into account the time
the goods were actualy in service As
sn example i goods wee placed in
service inthe fist year af the contact
snd the conract wis canceled daring
the third yen, the good would ave
2 cera tle Ifthe good had been
ced in service dringthe second
year ofthe contact sn the contact
‘was canceled during thetic yt,
the goods would have greater sue
Some customers wil ajett the use
of buy back clases: thes wil accept
them. Whether your coaract ends
‘up witha buy back age i3 mt
ter for you to determine 2 busines
‘pa major hospital accunt you need
fo make a huge invesesae in nent
Hive you protected thi inven?
68. LIQUIDATED OAMAGES
Mos sates will permit the we of
1 Tiguidted damages ce in 3
contract. Under sligidted damages
clase the pars agre that in che
even tha the eustomerbreacher the
oneact the customer wil be able
to py the ene services supplier SX
in the form ofiquidsed damages
ad nota penal Liqidted damn-
ges mu be computed with some
Signeant tein to an etimate ofthe
economic lo that wil be incurred.
Obviously» texte services company
hasan invesmene in inventory when
‘tse up an account Ifthat inven
tory cant be used ebewhere, when
a contac is breached, he inven-
tory investment is stl the same
‘vay the company has other expenses
incurred in exablishing an account,
Jnclading marketing ining rose
people and erie representa,
nd providing s cerain amoune of
pant espacty (inthe ee flange
contac), hat wil no be Filed wath
other busines Al ofthese fases can
be factored inca determining lgui=
ated damages. Cours are not fond of
Tiquidaed-damages clases and many
When a customer wants to get
cut ofa contract, the common
complaint that there are
service problems.
cour won't enforce such caus,
ifthey believe they ae uneason-
able A liquidated damages dase
‘ha. provides at ae ene services
‘company damages ae equal to the
Fal revene that would hve been
generated during he fll erm ofthe
contact probably wont be enforced if
the customer terminates the contact
after six months of 5-year contact.
"The court could find the amount of
dbmages unretonable Liguidated
dbnage chases ae enforced based on
2 judge’ iterprecions of ate ave
Each texte services company should
examine che aw in ech ofthe water
in hich ic operates in order to deter-
mine an effective liquidated damages
‘awe form, ie company lees
to nce sch a clases contact
7. SERVICE PROBLEMS
When a estomer wans to ge ou of
2 contac the common comnpaine i
‘hat chere are rice problems, Either
daliveres ae no made on ime of
dalveres ae incomplete. Textiles
s2e not popely washed, The textile
seeviee company doesnot provide
sdequat ventory The list i ends
Tn many stances, thera eon
simple Tk eastomer belive hat it
can obaina lower price ekewhere
and is sing the "service problem" at
fan exc lim eat che tent
secvices company has breached the
contact. Many textile envce cone
‘mses hats a provision that reguite in
the even thatthe customer believes
thatthe txae evics company as
‘breached the contract o it providing
inadequate sevice the cuonier i
required 0 nosy the tele services