INTERACTION OF QMS

MANAGEMENT PROCESSES (1)

Feedback
CUSTOMER CONTINUOUS
DEFINE QMS MONITOR & MEASURE
SATISFACTION
INTERNAL AUDITS MANAGEMENT REVIEW CORRECTIVE ACTION
IMPROVEMENT Complaints
46 9.1 9.2 9.3 10.2
9.1.2 10.3 Audit Results

Product Conformance Data

Process Conformance Data
Supplier Conformance Data
PRODUCT REALIZATION PROCESSES (2)
RFQ
BID PROPOSAL
QUOTE 8.2
CUSTOMER

CUSTOMER
RECEIVING &
ORDER
CONTRACT REVIEW ORDER ENTRY PURCHASING MANUFACTURING QUALITY CONTROL SHIPPING FINISHED
INSPECTION
8.2 8.2 / 8.5 8.4 8.5 8.5.1.3 / 8.6 8.5.4 PRODUCT
8.4

CUSTOMER SUPPLIED PRODUCT

SUPPORT PROCESSES (3)

CONTROL OF
FACILITES DOCUMENT PROGRAM SUPPLIER TOOLING &
HR CALIBRATION TRAINING NONCONFORMING
MANAGEMENT CONTROL MANAGEMENT MANAGEMENT EQUIPMENT
7.1.2 7.1.5 7.2 PRODUCT
7.1.3 / 7.1.4 7.5 8.1 8.4 8.5.1.d
8.7