Samuel Silva

samuel.silva@mail.com +31 (0)6 421 21 957

Gouden Leeuw 710
Amsterdam Zuidoost ,
The Netherlands , 1103KP

Personal Information
A pragmatic creative thinker, motivated by personal and professional challenges.
Seeking continuous development and an opportunity to thrive in Sales and Customer Service..
Experienced in multi-tasking and maintaining a proactive attitude within stressful situations.
Trained in communication and interpretation, in both linguistic and emotional perspectives., it
translated into a clearer and more realistic understanding of my colleagues, clients and employers.

Relevant Work Experience

Abercrombie & Fitch
Amsterdam, The Netherlands
Job Title - Stock Associate
Feb 2016 - Present
Achieved the previously established sales goal on a daily basis.
Organized and implemented procedures reducing the shrink by 55%.
Acknowledged, maintained and upgraded the logistic procedures of
the company, sharing information and attitude with my team.
Provided customer service to generate regular clients and revenue.
Actively supported the Brand Representative Team to increase the RPC.

In2motivation Created and updated the prospect database on a daily basis.

Amstelveen, The Netherlands Built and maintained several professional and personal relationships.
Job Title - Business Structured, planned and organized several workshops and events..
Development Representative Learnt the value of emotional intelligence and NLP in order to improve
Aug 2015 - Jan 2016 my communication and selling skills.

Response Concepts,
Amsterdam, The Netherlands
Job Title - Spanish Market
Analyst and Manager
Jan 2015 - Aug 2015
Responsible for preparing and starting the Spanish Market, cooperating
with the Italian, French, UK and Dutch Markets as Prospect Analyst.
Acquired and provided prospect Intel, contacts and statistics,
implemented several investigation and networking skills to my skill set.
Became more resourceful and aware of the Corporate World.

Nestl, Improved my multi tasking skills, attention to detail, quality standards,

Avanca, Aveiro, Portugal
Job Title - Food Prod. Chain,
Import/Storage/Export
Jul 2008 - Apr 2015
and my team spirit throughout a wide range of functions, from
Operational to Management both in the Production and Logistics
sectors. Integrated most of the teams, replacing older and more
experienced colleagues. Learnt about Management, Logistics, Branding
and Safety/Quality guidelines.

Mediamarkt, Practiced and acquired Customer Service skills, started as cashier,

Aveiro, Portugal
Job Title - Cashier,
Audiovisual Representative
Dec 2011 - Jan 2013
responsible for creating documents and planning payment and
insurance procedures.,
Constantly challenged to be faster and more communicative, it drove
me growing into the Audiovisual Department, become responsible for
assessing all the inquiries and demands of our clients, managed the
stock and shipping and insurance/warranty procedures.

University of Aveiro, (UA)
Aveiro, Portugal
BSc in Translation
(English, Spanish and
Portuguese)
Spt 2010 - June 2014
Education
Focused on International Communication and Vocabulary based track,
made me acquire multiple interpretation and translation procedures
and tools,.
Implemented several spell checks, dictionaries, glossaries and term basis
to my work methodology, thus improving my communication skills.
Developed my skills to prioritize and multi task and overcome my
language and cultural barriers.
Learnt how to delegate and organize my teammates to achieve a good
team performance. while under the pressure of deadlines.
Most importantly, learnt how to understand and listen better, and make
my words count throughout the limited time provided by my docents.

University of Filosofa y Letras,
Cordoba, Spain
Erasmus for: Grammar,
Lexicology, Terminology and
Formal Speech (Spanish)
Jan 2013 - Jul 2013
Rabanales University (UCO)
Cordoba, Spain
Erasmus for: Translation and
Interpretation (Sp to En)
Jan 2013 - Jul 2013
Traveled to Spain to acquire more vocabulary and native or international
friends, colleagues and prospects to my network, being able to rely on
their council and help on my linguistic dilemmas, in order to help and
improve my work methodology and performance in the most
challenging times..
Studied in both universities simultaneously, due to my goal of
maximizing social, educational and professional experiences, and also
due to my interest into several different subjects in different but related
fields available in different learning facilities.
Obtained a certification for consecutive and simultaneous translation,
from Spanish to English and vice versa, in a studio and for tourist
audience..

Additional information
Five years of volunteering as Paramedic and Firefighter in Estarreja, Aveiro, Portugal
Attended several workshops and training on First Aid, CPR, Search and Rescue and Industrial Crisis.
Attended several NLP, Emotional Intelligence, Public Speaking, Team building and Leadership Courses.
Solo developer of an app, reaching the final phase on an Entrepreneur International Concept Contest.
Founder of a startup in the export/import and customer service fields.
Owner of a driving license.
Interests and Hobbies
Helping people, Entrepreneur Contests, Writing, Learning Dutch and Spending time with family and friends.
Networking,Technology, Health, Ted Talks, Tactical games, Exercise, MMA, Series and Movies, and story sharing.
References
Rutger LV Diepstra Margaret Gomes Peter Koijen
General Manager English Docent and Life Mentor In2motivation CEO
Abercrombie & Fitch, University of Aveiro, Portugal Professional Mentor and First Client
Amsterdam Amsterdam, Netherlands