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SERVICE MANUAL
NETWORK 3D Blu-ray
HOME CINEMA
SERVICE MANUAL

MODEL: HX906SB (HX906SB, SH96SB-S/ F/ C, SH95TA-W)


MODEL: HX906SB
(HX906SB, SH96SB-S/ F/ C, SH95TA-W)

CAUTION
BEFORE SERVICING THE UNIT, READ THE SAFETY PRECAUTIONS
IN THIS MANUAL.

P/NO : AFN75272773 FEBRUARY, 2011


CONTENTS

SECTION 1 ........ SUMMARY


SECTION 2 ........ ELECTRICAL
SECTION 3 ........ CABINET & MAIN CHASSIS
SECTION 4 ........ BCM7633 F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST

1-1
SECTION 1
SUMMARY

CONTENTS

PRODUCT SAFETY SERVICING GUIDELINES FOR BLU-RAY DISC HTS PRODUCTS ...................... 1-3

SERVICING PRECAUTIONS .......................................................................................................................... 1-4


GENERAL SERVICING PRECAUTIONS
INSULATION CHECKING PRODEDURE
ELECTROSTATICALLY SENSITIVE (ES) DEVICES

HIDDEN KEY MODE........................................................................................................................................ 1-5

SOFTWARE UPGRADE .................................................................................................................................. 1-6

FIRMWARE UPDATE FOR WIRELESS DEVICE ......................................................................................... 1-7

NETWORK UPDATE ....................................................................................................................................... 1-8

SPECIFICATIONS .......................................................................................................................................... 1-11

1-2
PRODUCT SAFETY SERVICING GUIDELINES
FOR BLU-RAY DISC HTS PRODUCTS
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter x included in their component des-
ignators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
TIPS ON PROPER INSTALLATION
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
tomized installations without manufacturers approval. Unauthorized modifications
space over, or close to, a heat duct, or in the path of heated air flow.
will not only void the warranty, but may lead to property damage or user injury.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
Service work should be performed only after you are thoroughly familiar with these
is a factor, near steam radiators where steam leakage is a factor, etc.
safety checks and servicing guidelines.
3. Avoid placement where draperies may obstruct venting. The customer should
GRAPHIC SYMBOLS also avoid the use of decorative scarves or other coverings that might obstruct
The exclamation point within an equilateral triangle is intended to ventilation.
alert the service personnel to important safety information in the
service literature. 4. Wall- and shelf-mounted installations using a commercial mounting kit must
The lightning flash with arrowhead symbol within an equilateral follow the factory-approved mounting instructions. A product mounted to a shelf
triangle is intended to alert the service personnel to the presence of or platform must retain its original feet (or the equivalent thickness in spacers) to
noninsulated dangerous voltage that may be of sufficient magnitude provide adequate air flow across the bottom. Bolts or screws used for fasteners
to constitute a risk of electric shock. must not touch any parts or wiring. Perform leakage tests on customized instal-
The pictorial representation of a fuse and its rating within an equi- lations.
lateral triangle is intended to convey to the service personnel the 5. Caution customers against mounting a product on a sloping shelf or in a tilted
following fuse replacement caution notice: position, unless the receiver is properly secured.
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK 6. A product on a roll-about cart should be stable in its mounting to the cart.
OF FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND Caution the customer on the hazards of trying to roll a cart with small casters
RATING AS MARKED NEAR EACH FUSE. across thresholds or deep pile carpets.
SERVICE INFORMATION 7. Caution customers against using extension cords. Explain that a forest of exten-
While servicing, use an isolation transformer for protection from AC line shock. After sions, sprouting from a single outlet, can lead to disastrous consequences to
the original service problem has been corrected, make a check of the following: home and family.
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields,
strain reliefs, power supply cords, and other hardware have been reinstalled per
the original design. Be sure that the safety purpose of the polarized line plug has
not been defeated.
3. Soldering must be inspected to discover possible cold solder joints, solder
splashes, or sharp solder points. Be certain to remove all loose foreign par-
ticles.
4. Check for physical evidence of damage or deterioration to parts and compo-
nents, for frayed leads or damaged insulation (including the AC cord), and
replace if necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of
electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING
THIS TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity
in the following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a
.15 mfd 150V AC type capacitor between a known good earth ground water pipe,
conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC volt-
age across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse
the AC plug by using a non-polarized adaptor and repeat AC voltage measure-
ments for each exposed metallic part. Voltage measured must not exceed 0.75
volts RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit
constitutes a potential shock hazard and must be corrected immediately.

1-3
SERVICING PRECAUTIONS
CAUTION: Before servicing the BLU-RAY DISC HTS covered Electrostatically Sensitive (ES) Devices
by this service data and its supplements and addends, read Some semiconductor (solid state) devices can be damaged
and follow the SAFETY PRECAUTIONS. NOTE: if unfore- easily by static electricity. Such components commonly are
seen circumstances create conflict between the following called Electrostatically Sensitive (ES) Devices. Examples of
servicing precautions and any of the safety precautions in this typical ES devices are integrated circuits and some field effect
publications, always follow the safety precautions. transistors and semiconductor chip components.
Remember Safety First : The following techniques should be used to help reduce the
incidence of component damage caused by static electricity.
General Servicing Precautions
1. Always unplug the BLU-RAY DISC HTS AC power cord 1. Immediately before handling any semiconductor compo-
from the AC power source before: nent or semiconductor-equipped assembly, drain off any
(1) Removing or reinstalling any component, circuit board, electrostatic charge on your body by touching a known
module, or any other assembly. earth ground. Alternatively, obtain and wear a commercially
(2) Disconnecting or reconnecting any internal electrical available discharging wrist strap device, which should be
plug or other electrical connection. removed for potential shock reasons prior to applying power
(3) Connecting a test substitute in parallel with an electro- to the unit under test.
lytic capacitor.
Caution : A wrong part substitution or incorrect polar- 2. After removing an electrical assembly equipped with ES
ity installation of electrolytic capacitors may result in an devices, place the assembly on a conductive surface such
explosion hazard. as aluminum foil, to prevent electrostatic charge buildup or
exposure of the assembly.
2. Do not spray chemicals on or near this BLU-RAY DISC HTS
or any of its assemblies. 3. Use only a grounded-tip soldering iron to solder or unsolder
ES devices.
3. Unless specified otherwise in this service data, clean elec-
trical contacts by applying an appropriate contact cleaning 4. Use only an anti-static solder removal device. Some solder
solution to the contacts with a pipe cleaner, cotton-tipped removal devices not classified as anti-static can generate
swab, or comparable soft applicator. electrical charges sufficient to damage ES devices.
Unless specified otherwise in this service data, lubrication of
contacts is not required. 5. Do not use freon-propelled chemicals. These can generate
an electrical charge sufficient to damage ES devices.
4. Do not defeat any plug/socket B+ voltage interlocks with
whitch instruments covered by this service manual might be 6. Do not remove a replacement ES device from its protective
equipped. package until immediately before you are ready to install
it. (Most replacement ES devices are packaged with leads
5. Do not apply AC power to this BLU-RAY DISC HTS and / or electrically shorted together by conductive foam, aluminum
any of its electrical assemblies unless all solidstate device foil,or comparable conductive material).
heat sinks are correctly installed.
7. Immediately before removing the protective material from
6. Always connect the test instrument ground lead to an the leads of a replacement ES device, touch the protective
appropriate ground before connecting the test instrument material to the chassis or circuit assembly into which the
positive lead. Always remove the test instrument ground device will be installed.
lead last.
Caution: Be sure no power is applied to the chassis or cir-
Insulation Checking Procedure cuit, and observe all other safety precautions.
Disconnect the attachment plug from the AC outlet and turn
the power on. Connect an insulation resistance meter (500V) 8. Minimize bodily motions when handling unpackaged
to the blades of the attachment plug. The insulation resistance replacement ES devices. (Normally harmless motion such
between each blade of the attachment plug and accessible as the brushing together of your clothes fabric or the lifting
conductive parts (Note 1) should be more than 1Mohm. of your foot from a carpeted floor can generate static elec-
Note 1 : Accessible Conductive Parts include Metal panels, tricity sufficient to damage an ES device.)
Input terminals, Earphone jacks,etc.

1-4
HIDDEN KEY MODE
AVAILABLE
HIDDEN MODE ENTRANCE KEY EXIT KEY DISPLAY
STATUS
PAUSE or HOME SYSTEM
DISPLAY SYSTEM 1+3+9+7+1+3+9+
SETUP MENU ON 'Pause' Key INFORMATION
INFORMATION ENTER or MP2
FACTORY RESET (KEY,VERSION)
1.PLATFORM
INFORMATION
2.FATAL ERROR
MESSAGE
3.SYSTEM DEBUG
DISPLAY DEBUG (NO DISC or OPEN)
4+5+6+2+5+8+0 RETURN/PAUSE MESSAGE
INFORMATION and MENU OFF
4.LOADER DEBUG
MESSAGE
5.HDMI
CONNECTION
INFO
POWER ON Front 'STOP' +
EEPROM INITIAL Auto exit "E2P CLEAR"
STATUS RMC '0' for 5s
DVD FUNCTION
Front 'STOP' + "Locked" display
DOOR LOCK and POWER ON Toggling
RMC 'STOP' for 5s for 3s
STATUS
WIRELESS SPK POWER ON Front 'STOP' +
"REMATE"
REMATE STATUS RMC 'MUTE'

1-5
SOFTWARE UPGRADE
Burn a DVD recordable disc or USB with a file that is named to LG_HB_6100B33.ROM.
Insert a upgrading disc or USB.
Show help message for disc upgrade as follows.
< in the case of Back End program & Front End program >

Press play key to upgrade and it will show progress information

After completing upgrade then power is off.

1-6
FIRMWARE UPDATE FOR WIRELESS DEVICE
1. WIRELESS MODULE UPDATE METHOD
Update must be performed without interference.
1) Select 1 on test band.
- You must select a band without interference.
2) USB update
- During the software update procedure, do not turn off the unit.
2-1) Copy the update file to the USB device after rename as WIRELESS_HB906.BIN.
2-2) Insert a USB device and perform the update.
- It is indicated SEND xx during transmission (xx is progress rate %.).
- LED is turned off during RX writing.
In case of connection is unstable; In case of update is no response more than 20 seconds; Update fail.
At this time, turn off RX/TX then update will fail and the previous version of program will work.
- If RX update is finished, LED light is on.
- If TX update is finished, it is power off automatically.
2-3) If the update is finished, TX is power off. RX is turned on after LED light is off.
3) Remove the power cord. After 5 seconds, reconnect the cord and turn on TX.
4) Factory
4-1) Press set STOP + remote control 6 during 3 seconds to perform TX FACTORY.
- WL RESET appears on FLD.
4-2) Press PAIRING button on RX during 5 seconds.
- LED blinks blue and red alternately to 0.5 second intervals.

Condition:
1) Wireless module update must be performed without interference.
2) You must update after switching TEST BAND.
3) After wireless module update, you must perform TX/RX FACTORY.

2. WIRELESS MICOM UPDATE METHOD


Update must be performed without interference.
1) Select 1 on test band.
- You must select a band without interference.
2) USB update
- During the software update procedure, do not turn off the unit.
2-1) Copy the update file to the USB device after rename as WIRELESS_MICOM_HB906.HEX.
2-2) Insert a USB device and perform the update.
- It is indicated SEND xx during transmission (xx is progress rate %.).
- FINALIZE indication is blinked to FLD of main set during RX MICOM writing.
In case of connection is unstable; In case of update is no response more than 20 seconds; Update fail.
At this time, turn off RX/TX then Micom update will fail and the previous version of program will work.
2-3) If the update is finished, RX LED is turned off and on. Main set is power off automatically.
3) Remove the power cord. After 5 seconds, reconnect the cord and turn on TX.

Condition:
1) Wireless module update must be performed without interference.
2) You must update after switching TEST BAND.

1-7
NETWORK UPDATE
You can update the firmware by connecting your unit device directly to the S/W update server.

Configuring Network Settings


To update the firmware by connecting your player directly to the S/W update server, your player must be
connected to network. If your player is not connected to network, make a physical connection.

1) Press Home on the Remote Control.

2) Press or to select the Setup mode.

3) Select Others --> Software Update

4) On the UPDATE window, press or ENTER to


check for the newest update.
(Checking will takes about one minute.)

Caution:
Pressing Enter while checking for the update will end
process

1-8
If newer version exists,

5) If newer version exists, the message


A new update was found. Do you want to
download it? appears.
Select OK to download the update.
(Selecting CANCEL will end the update.)

6) The player starts downloading the newest update


from the SBP server.

7) When downloading is completed, the message,


Download is complete. Do you want to
update? appears.

8) Select OK to start updating

1-9
9) Update will be processed

Caution :
Do not turn off the power during firmware update.

10) When update is completed, the message,


Update is complete. will appear, and the power
will turn off automatically after 5 seconds.

11) Turn the power back on.


The system now operates with the new version.

1-10
SPECIFICATIONS
GENERAL
Power requirements Refer to main label on the rear panel.
Power consumption Refer to main label on the rear panel.
Dimensions (W x H x D) Approx. 433.5 x 57 x 281 mm (17 x 2.2 x 11 inches)
Net Weight (Approx.) 3.5 kg (7.7 lbs)
Operating temperature 5 C to 35 C (41 F to 95 F)
Operating humidity 5 % to 90 %

INPUTS/OUTPUTS
VIDEO OUT 1.0 V (p-p), 75 , sync negative, RCA jack x 1
COMPONENT VIDEO OUT (Y) 1.0 V (p-p), 75 , sync negative, RCA jack x 1
(Pb)/(Pr) 0.7 V (p-p), 75 , RCA jack x 2
HDMI IN/OUT (video/audio) 19 pin (Type A, HDMI Connector)
ANALOG AUDIO IN 2.0 Vrms (1 kHz, 0 dB), 600 , RCA jack (L, R) x 1
DIGITAL IN (OPTICAL) 3 V (p-p), Optical jack x 1
PORT. IN 0.5 Vrms (3.5 mm stereo jack)

TUNER
FM Tuning Range 87.5 to 108.0 MHz or 87.50 to 108.00 MHz

AMPLIFIER
Power output (4 / 3 ), (RMS), THD 10 %
Total 1100 W
Front 180 W x 2
Center 180 W
Rear 180 W x 2
Sub-Woofer 200 W (Passive)

SYSTEM
Laser Semiconductor laser
Wavelength 405 nm / 650 nm
Signal system Standard NTSC/PAL color TV system
Frequency response 20 Hz to 18 kHz (48 kHz, 96 kHz, 192 kHz sampling)
Harmonic distortion Less than 0.05 %
Dynamic range More than 80 dB
LAN port Ethernet jack x 1, 10BASE-T / 100BASE-TX
Wireless LAN (internal antenna) Integrated IEEE 802.11n (5 GHz and 2.4 GHz bands) wireless
networking access, compatible with 802.11a/b/g Wi-Fi networks.
Bus Power Supply (USB) DC 5 V 500 mA

1-11
SPEAKERS
Front speaker (Left/ Right)
Type 2 Way 2 speaker
Impedance Rated 4
Input Power 180 W
Max. Input power 360 W
Net Dimensions (W x H x D) 94 x 211 x 83 mm (3.7 x 8.3 x 3.3 inches)
Net Weight 0.7 kg (1.5 lbs)

Rear speaker (Left/ Right)


Type 1 Way 1 speaker
Impedance Rated 4
Input Power 180 W
Max. Input power 360 W
Net Dimensions (W x H x D) 94 x 182 x 83 mm (3.7 x 7.2 x 3.3 inches)
Net Weight 0.61 kg (1.34 lbs)

Center speaker
Type 2 Way 3 speaker
Impedance Rated 4
Input Power 180 W
Max. Input power 360 W
Net Dimensions (W x H x D) 327 x 99 x 76 mm (12.9 x 3.9 x 3.0 inches)
Net Weight 1.21 kg (2.67 lbs)

Subwoofer
Type 1 Way 1 speaker
Impedance Rated 3
Input Power 200 W
Max. Input power 400 W
Net Dimensions (W x H x D) 190 x 385 x 318 mm (7.5 x 15.2 x 12.5 inches)
Net Weight 5 kg (11 lbs)

1-12
SECTION 2 ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ......................................................................................... 2-2
ONE PONIT REPAIR GUIDE .......................................................................................................................... 2-77
1. NO POWER PROBLEM ....................................................................................................................... 2-77
2. THE LAYOUT OF MAIN BOARD ......................................................................................................... 2-79
3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR PLEASE WAIT ON FRONT PANEL ... 2-81
4. WIRED NETWORK CONNECTION ERROR ....................................................................................... 2-90
5. BAD HDMI VIDEO / AUDIO OUTPUT .................................................................................................. 2-91
6. BAD HDMI VIDEO / AUDIO INPUT ...................................................................................................... 2-92
ELECTRICAL TROUBLESHOOTING GUIDE................................................................................................. 2-93
1. POWER SUPPLY ON SMPS BOARD .................................................................................................. 2-93
2. POWER SUPPLY ON MAIN BOARD ................................................................................................... 2-95
3. SYSTEM PART ..................................................................................................................................... 2-97
4. NO CVBS VIDEO OUTPUT .................................................................................................................. 2-99
5. NO AUDIO OUTPUT .......................................................................................................................... 2-100
6. NO HDMI OUTPUT ............................................................................................................................. 2-103
7. NO HDMI INPUT ................................................................................................................................. 2-104
WAVEFORMS ................................................................................................................................................ 2-105
1. SYSTEM PART-1 (X-TAL) .................................................................................................................. 2-105
2. SYSTEM PART-2 (DDR3 MEMORY) ................................................................................................. 2-106
3. VIDEO PART (100% FULL COLOR-BAR) ......................................................................................... 2-107
4. HDMI PART ........................................................................................................................................ 2-108
5. MICOM AND MPEG I/F PART............................................................................................................ 2-109
WIRING DIAGRAM ........................................................................................................................................ 2-111
BLOCK DIAGRAMS ...................................................................................................................................... 2-113
1. SMPS BLOCK DIAGRAM ................................................................................................................... 2-113
2. MPEG / AMP BLOCK DIAGRAM ....................................................................................................... 2-115
3. HDMI / VFD / TOUCH / VIDEO / DC-DC BLOCK DIAGRAM ............................................................ 2-117
4. POWER - BCM / FE / MICOM / HDMI BLOCK DIAGRAM ................................................................ 2-119
5. POWER - DSP / ADC / DIR / WIRELESS BLOCK DIAGRAM ........................................................... 2-121
6. POWER - FRONT / i-Pod / USB / Wi-Fi / TOUCH BLOCK DIAGRAM .............................................. 2-123
CIRCUIT DIAGRAMS .................................................................................................................................... 2-125
1. SMPS CIRCUIT DIAGRAM ................................................................................................................ 2-125
2. MAIN - CPU#1 CIRCUIT DIAGRAM ................................................................................................... 2-127
3. MAIN - CPU#2 CIRCUIT DIAGRAM ................................................................................................... 2-129
4. MAIN - DDR3, NAND CIRCUIT DIAGRAM ........................................................................................ 2-131
5. MAIN - BCM7633 FRONT END CIRCUIT DIAGRAM ........................................................................ 2-133
6. MAIN - MICOM CIRCUIT DIAGRAM .................................................................................................. 2-135
7. MAIN - HDMI CIRCUIT DIAGRAM ..................................................................................................... 2-137
8. MAIN - ADC, DIR CIRCUIT DIAGRAM .............................................................................................. 2-139
9. MAIN - DSP CIRCUIT DIAGRAM ....................................................................................................... 2-141
10. MAIN - POWER CIRCUIT DIAGRAM ................................................................................................. 2-143
11. MAIN - I/O CIRCUIT DIAGRAM.......................................................................................................... 2-145
12. PWM CIRCUIT DIAGRAM .................................................................................................................. 2-147
13. AMP CIRCUIT DIAGRAM ................................................................................................................... 2-149
14. FRONT JACK CIRCUIT DIAGRAM - OPTIONAL PART .................................................................... 2-151
15. FRONT TIMER CIRCUIT DIAGRAM .................................................................................................. 2-155
16. FRONT TOUCH CIRCUIT DIAGRAM ................................................................................................ 2-157
17. POWER KEY CIRCUIT DIAGRAM ..................................................................................................... 2-159
CIRCUIT VOLTAGE CHART ......................................................................................................................... 2-161
PRINTED CIRCUIT BOARD DIAGRAMS ..................................................................................................... 2-163
1. MAIN P. C. BOARD DIAGRAM .......................................................................................................... 2-163
2. SMPS P. C. BOARD DIAGRAM ......................................................................................................... 2-167
3. AMP P. C. BOARD DIAGRAM ........................................................................................................... 2-169
4. FRONT TIMER P. C. BOARD DIAGRAM........................................................................................... 2-171
5. POWER KEY P. C. BOARD DIAGRAM ............................................................................................. 2-171
6. FRONT JACK P. C. BOARD DIAGRAM - OPTIONAL PART ............................................................ 2-173

2-1
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.

1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect


What cables is NO the BD to the TV and if connected properly. Refer to OM for
the customer using to connections. Tighten any loose cables. Make sure the customer
connect the BD? is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.

YES

Make sure the TV is on the correct input.


Is the TV set NO Turn TV off, then on to determine input.
to the correct input? Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


NO Multiple discs displaying the problem could indicate the BD lens
Do lines appear when
needs to be cleaned. Recommend the customer use a lens
watching multiple discs?
cleaner on the BD. A lens cleaner is available at any local
electronics retailer.

YES

Lines appearing when watching a TV program indicates


Do lines appear when NO an issue with the display. If the TV program is fine,
watching a TV program? then connect the BD to another input on the display to
determine if the problem is following the BD.

YES

Connect the BD to another TV and play a disc.


Do lines appear NO No lines during disc play back indicates a problem with the first TV.
when the BD is Please refer to the owners manual for instructions on how to
connected to another TV? connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Do ghosting appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.

YES

Ghosting appearing when watching a TV program indicates an


Do lines appear when NO issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine
if the problem is following the BD.

YES

Connect the BD to another TV and play a disc.


Does ghosting NO No ghosting during disc play back indicates a problem with the first TV.
appear when the BD is Please refer to the owners manual for instructions on how to
connected to another TV? connect the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting
using to connect the BD?
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does rolling appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.

YES

Rolling appearing when watching a TV program indicates


Does rolling appear when NO an issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine if the problem
is following the BD.

YES

Connect the BD to another TV and play a disc. No lines during disc play
Does rolling appear NO back indicates a problem with the first TV. Please refer to the owners
when the BD is connected to
manual for instructions on how to connect the BD to a TV. If the BD has a
another TV?
problem on the second TV, then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause video problems. Test the cable with another device to the TV
another set of cables? to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-4
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off, then on


Is the TV set to
to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does shaking appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.

YES

Shaking appearing when watching a TV program indicates


Does shaking appear when NO n issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine if the problem
is following the BD.

YES

Connect the BD to another TV and play a disc. No shaking during


Does shaking appear NO disc play back indicates a problem with the first TV. Please refer to
when the BD is connected to the owners manual for instructions on how to connect the BD to a TV.
another TV? If the BD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-5
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting
using to connect the BD?
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does blurriness appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner on
the BD. A lens cleaner is available at any local electronics retailer.

YES

Blurriness appearing when watching a TV program indicates an


Does blurriness appear when NO issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine if the problem
is following the BD.

YES

Connect the BD to another TV and play a disc. No blurriness


Does blurriness appear NO during disc play back indicates a problem with the first TV.
when the BD is connected to Please refer to the owners manual for instructions on how to connect
another TV? the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables.


Has the customer tried NO A bad cable can also cause video problems. Test the cable with another
another set of cables? device to the TV to also determine if the TV is bad. If BD is problem, please
see service chart for service information.

2-6
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2. NO PICTURE
2-1. Black Screen
The entire screen is black.

Make sure the customer did not select 480i resolution in the menu
Does the BD on-screen NO of the BD player if using HDMI connections. Change resolution on
menu appear? upconversion BD player by pushing the resolution button of the remote
controller. HDMI dont support 480i resolution.

YES

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to


Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to the TV
another set of cables? to also determine if the TV is bad. If BD is problem, please see
service chart for service information.

2-7
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-2. Blue Screen
The entire screen is a solid blue color.

Make sure the customer did not select 480i resolution in the menu
Does the BD on-screen NO of the BD player if using HDMI connections. Change resolution on
menu appear? upconversion BD player by pushing the resolution button of the remote
controller. HDMI dont support 480i resolution.

YES

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input.


Is the TV set to
Turn TV off, then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to


Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-8
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.

Make sure the customer did not select 480i resolution in the menu
Does the BD on-screen NO of the BD player if using HDMI connections. Change resolution on
menu appear? upconversion BD player by pushing the resolution button of the remote
controller. HDMI dont support 480i resolution.

YES

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may


Is the customer able to NO have a problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to


Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-9
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-4. No Signal
A no signal message appears on the screen of the display.

Make sure the customer did not select 480i resolution in the
Does the BD on-screen NO menu of the BD player if using HDMI connections. Change resolution on
menu appear? upconversion BD player by pushing the resolution button of the remote
controller. HDMI dont support 480i resolution.

YES

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to the
then on to determine input. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to


Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable


Has the customer tried NO can also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-10
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-5. Invalid Format or Format Not Supported

Make sure the customers simultaneously connecting analog component


NO cable with HDMI cable. And then If Copy Protected Disc is playing back,
Is the customer using a
analog component output is no picture. Only when the analog output
digital cable connection?
is 480i, you can see the picture. In case of No Copy Protected Disc,
you can see the picture regardless of the resolution.

YES

Customers using an DVI, or HDMI cable connection need to set


Is the customer using an NO the resolution on the product above 480i. HDMI, DVI connections
analog cable connection? can not process a 480i resolution. They can only process a 480p,
720p, 1080i, or 1080p resolution.

YES

Make sure the display is HDCP compliant when using a DVI or


Is the display NO HDMI connection. A lack of HDCP compliancy on the display may
HDCP compliant? cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.

YES

Ask the customer to connect the device to another display.


Has the customer tried the NO If the device starts working, then the problem may be the original display.
device on another display? The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.

YES

Ask the customer to replace the cable between the device and display.
Has the customer tried NO If the problem is corrected, then the problem was with the cable.
another cable? If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.

2-11
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.

Determine what cables the customer is using to connect the BD


What cables is the customer NO to the TV and if connected properly. Refer to OM for connections.
using to connect the BD? Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input according to the


Is the TV set to the
connections in use. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


NO Make sure the discs the customer is using are compatible with the
Does color appear when
BD by checking playable discs in the owners manual.
watching multiple discs?
Multiple discs displaying the problem indicates a problem with
the BD player.

YES

If the cable or satellite programming is connected through


NO another input and the customer does not get color, the customer has a
Does color appear when
problem with his television. If a TV program does have the color,
watching a TV program?
the problem may be the BD player, the cables being used,
or the TV itself.

YES

Connect the BD to another TV and play a disc. Good color during


Does color appear NO disc play back indicates a problem with the first TV. Please refer to the
when the BD is owners manual for instructions on how to connect the BD to a TV.
connected to another TV? If the BD has a problem on the second TV, then see service chart for
service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.

2-12
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.

Determine what cables the customer is using to connect the BD to


What cables is the customer NO the TV and if connected properly. Refer to OM for connections.
using to connect the BD? Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input according to the


Is the TV set to the
connections in use. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Is color fine when watching NO Make sure the discs the customer is using are compatible with the BD
multiple discs? by checking playable discs in the owners manual. Multiple discs
displaying the problem indicates a problem with the BD player.

YES

If the cable or satellite programming is connected through another


Is color fine when watching NO input and the customer does not get color, the customer has a problem
a TV program? with his television. If a TV program does have the color, the problem
may be the BD player, the cables being used, or the TV itself.

YES

Connect the BD to another TV and play a disc. Good color during


NO disc play back indicates a problem with the first TV. Please refer to the
Is color fine when the BD is
owners manual for instructions on how to connect the BD to a TV.
connected to another TV?
If the BD has a problem on the second TV, then see service
chart for service information.

YES

Have the customer try another set of cables. A bad cable


Has the customer tried NO can also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.

2-13
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer has audio cables
using to connect the BD?
connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).

YES

Is the customer NO Make sure the customer has not routed video
able to see video? and audio to separate inputs.

YES

Problem occurring on one disc indicates a problem with the disc.


Does issue occur on NO Problem occurring on multiple discs could indicate a lens cleaner
more than one disc? is needed. The customer can purchase a lens cleaner at any
electronics retailer.

YES

No audio from a TV program on a different channel or input means


Problem occur when NO there is a problem with the television. If a TV program does have
watching TV program? the audio, the problem may be the BD player, the cables being used,
or the TV itself.

YES

Does the problem occur NO Audio is fine when the BD is connected to another TV
when BD is connected to indicates the problem is with the television. Refer to
another TV? the owners manual for assistance with connecting BD to another TV.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause audio problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-14
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer has audio
using to connect the DVD?
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).

YES

Is the customer NO Make sure the customer has not routed


able to see video? video and audio to separate inputs.

YES

Problem occurring on one disc indicates a problem with the disc.


Does issue occur on NO Problem occurring on multiple discs could indicate a lens cleaner
more than one disc? is needed. The customer can purchase a lens cleaner at any
electronics retailer.

YES

Distorted audio from a TV program on a different channel or


Problem occur when NO input means there is a problem with the television. If a TV program
watching TV program? does have the audio, the problem may be the BD player, the cables
being used, or the TV itself.

YES

Does the problem occur NO Audio is fine when the BD is connected to another TV
when DVD is connected to indicates the problem is with the television. Refer to the owners manual
another TV? for assistance with connecting BD to another TV.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause audio problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-15
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-3. Humming/Clicking Noise
The unit is making a humming noise or a clicking noise.

BDs make a slight hum when playing discs.


Does the noise only NO A clicking noise or a noise interfering with audio may indicate a problem.
happen when a disc Try multiple discs. Multiple discs with the same issue means the
is playing? BD may need service or be professionally cleaned.
Check BD service for service instructions.

YES

Check to see if a disc is inserted into the BD and eject the disc.
Does the noise happen NO A humming or clicking noise when the disc is not inserted
when the BD is turned on? may be a cooling fan. Check OM to see if cooling fan is present.
If not, unit will need service. See BD service for service instructions.

4-4. Audio/Video Out of Synch


The audio and video do not match up. People look to be talking, but their voices are delayed by a few seconds.

If the issue only shows up on one disc, then the problem is


Has the customer tried NO with that disc. Have the customer try multiple tapes or discs.
multiple tapes and discs? If the issue happens on multiple discs and tapes,
then ask the customer to try a lens or a head cleaner.

YES

Make sure cables are routed properly.


NO Make sure audio and video cables are routed to the same source
How are the cables routed? (if possible). Routed audio and video to separate products
can cause a bit of a delay between the devices as not all devices
will process audio and video signals at the same speed.

YES

Ask the customer to connect the product to another TV.


Has the customer NO If the issue persists, try another set of cables. If the issue still persists,
connected to another TV? then the issue is with the unit. The unit will need service.
Arrange service following proper procedure.

2-16
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5. MISCELLANEOUS
5-1. No Power
The unit will not turn on.

NO
Is the unit plugged in? Make sure the unit is plugged into a surge protector or the wall.

YES

Does the unit turn on NO See if the unit will turn on when the power button the unit is pressed.
when the power button If the unit turns on, then troubleshoot the remote control using
is pressed on the unit? the Remote Control Not Working call flow.

YES

NO Make sure the surge protector is plugged into a wall outlet.


Is the unit plugged into
Also make sure the surge protector is turned on or does not
a surge protector?
need to be reset due to a recent surge.

YES

Test the unit in another outlet. If the unit works,


Does the unit work when NO then the problem is the outlet where the unit was connected.
plugged into another outlet? If the issue is the BD, then set up service for BD according to
BD service guide.

YES

NO If BD failed due to lightning strike or a power surge,


Have there been any lightning
this is not covered by warranty. Follow guidelines
strikes or power outages?
for service for a BD out of warranty.

2-17 LGE Internal Use Only


DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-2. Disc Error
The unit displays disc error when a disc is inserted into the BD player.

Is the disc inserted into NO Make sure the disc has been inserted into the BD player properly.
the BD player properly? The player can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought movie BD,
the customer using? then please skip the next three questions.
If its a recorded disc, move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn
with the BD player. If the customer initialized a DVD-RW in VR mode,
this disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the player to play the disc. Check the owners
the disc in a computer?
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO BD players can play scratched or dirty BDs (DVDs) and not have any
Has the customer tried
issues during playback. Multiple discs with the issue can mean
multiple discs?
the lens on the BD player needs to be cleaned. Recommend a
lens cleaner. Service BD if lens cleaner was used.

2-18
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
Unit does not respond to any commands.

NO If the unit will turn on or off with the button on the unit,
Does the unit respond to
troubleshoot the remote control. Please refer to
the buttons on the unit?
Remote Control Not Working call flow.

YES

If the unit does no respond to any buttons,


Has the customer NO then reset the unit by unplugging it for 15 to 30 seconds.
reset the unit? If the unit does not respond after the reset,
arrange for service on the BD.

5-4. Disc Stuck


A BD disc is stuck in the unit.

NO Press the open/close button on the unit. If the disc ejects,


Does the open/close button
troubleshoot the remote using the Remote Control
on the unit work?
not working call flow.

YES

NO Ask the customer to reset the unit by unplugging the unit


Has the customer reset the
from the electrical outlet for 15 to 30 seconds. If the disc
unit?
remains stuck in the unit after the reset, the unit will need service.

2-19
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-5. Remote Control Not Working

If the buttons on the front of the unit do not respond,


Does the unit respond to NO determine if the product has locked up or if the unit will not turn on.
buttons on the front of the unit? The problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.

YES

Determine which product the remote is not working.


NO The customer may need to press the appropriate mode button
Does the remote control
to make the remote operate another component. The remote may
any component?
even need to be programmed to the other component,
especially if the batteries were just changed.

YES

Ask the customer to change batteries.


Have the batteries NO Make sure the batteries are new and fresh.
been changed? The batteries do not need to come from a spare battery drawer.
Do not mix used and new batteries.

YES

If the remote does not work anything, then walk the customer
NO through a remote drain. Remove the batteries from the remote control.
Is the remote working at all? Then press and hold any button down for a minute.
This will drain the power out of the remote and reset it.
Universal remotes will have to be reprogrammed.

YES

NO If another remote works the unit, then follow


Does any remote
the procedure to FOC the customer a new remote.
work the unit?
If two remotes do not work the unit, the unit will need service.

YES

Please refer to the OM for instructions on how to


NO program remote to TV. Customer wants to program a remote
Does the customer want to
other than Zenith or LG, the customer will need to contact
program their remote?
the manufacturer of the remote control. Codes do not work,
remote is not compatible.

2-20
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into the player.

Is the disc inserted into NO Make sure the disc has been inserted into the BD player properly.
the BD player properly? The player can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought BD, then please skip the
the customer using? next three questions. If its a recorded disc,
move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn this
with the BD player. If the customer initialized a DVD-RW in VR mode,
disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the player to play the disc.
the disc in a computer?
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO BD players can play scratched or dirty BDs (DVDs) and not have
Has the customer tried
any issues during playback. Multiple discs with the issue can mean
multiple discs?
the lens on the BD player needs to be cleaned.
Recommend a lens cleaner. Service BD if lens cleaner was used.

2-21
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-7. Disc Freezes or Skips
The audio and video freeze and skip during play back of a BD or DVD disc.

Is the disc inserted into NO Make sure the disc has been inserted into the BD player properly.
the BD player properly? The player can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought BD,
the customer using? then please skip the next three questions. If its a recorded disc,
move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn this
with the BD player. If the customer initialized a DVD-RW in VR mode,
disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the player to play the disc. Check the owners
the disc in a computer?
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO BD players can play scratched or dirty BDs (DVDs) and not have
Has the customer tried
any issues during playback. Multiple discs with the issue can mean
multiple discs?
the lens on the BD player needs to be cleaned. Recommend
a lens cleaner. Service BD if lens cleaner was used.

2-22
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.

Go into the system information screen of the BD player.


NO To access this menu, bring up the main menu. Go to TV aspect,
Check the system information
highlight 16:9, press 1397139 and hit enter. If sold in the US,
screen of the BD player.
this should be DVD region code 1 and BD region code A.
In case of HD-DVD, there is no region code.

YES

NO If the region code of the BD disc is not A, then the BD disc


What is the region code of
will not play on a player sold in the US. The player can play only
the BD disc?
BD discs labeled same as the rear of the unit.

YES

NO If the region code of the DVD disc is not 1, then the DVD disc
What is the region code of
will not play on a player sold in the US. The player can play only
the DVD disc?
DVD discs labeled same as the rear of the unit.

YES

The disc locking up on a feature needs to be reported to Q&E.


Is the disc locking up on a NO See instructions on reporting problems to Q&E. For a work
disclaimer screen when the around the problem, advise the customer to access the chapter list.
customer presses play? Start play back from chapter 1 to start the movie and avoid any
feature lock ups.

5-9. Reporting a problem to Quality & Engineering


Reporting a problem that may require a firmware update to fix.

Get the micom version from the system information screen.


NO Get the ISBN number from the back of the BD box cover
How do I report a problem to
(the number under the barcode). Get the exact problem
Quality and Engineering?
the customer is describing Email this information to Matt Wedgman
so the issue can be reported to the factory.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-10. Aspect Ratio
The customer has bars on the top and bottom of the screen, the left and right of the screen, or both.

A full screen movie played on a wide screen TV will have bars


Is the movie NO on the left and right side of the TV. The customer needs to
wide screen or
make sure they choose the appropriate type of movie
full screen?
they want to view.

YES

If the aspect ratio is 1.33:1 then the movie is set up for full screen
What is the aspect NO viewing. Bars will appear on the left and right side of the screen
ratio of the DVD disc if the TV is wide screen. If the aspect ratio is 1.85:1 or 2.35:1,
being played? then there will be bars on the top and bottom as that ratio is
bigger than widescreen TVs (1.78:1).

YES

Make sure the BD player aspect ratio is set to


What is the aspect NO the appropriate setting, depending on the aspect ratio of the TV.
ratio of the BD player If the customer chose 4:3 Letterbox, then bars will appear on the top
set at? and bottom. The customer can choose the panscan setting to
get rid of the bars.

YES

Try changing the resolution to 480p. 720p, 1080i and


What is the resolution NO 1080p resolution require a widescreen aspect ratio which
of the BD player set at? means bars will be placed on the left and right side for
full screen movies.

YES

Make sure the aspect of the television is set appropriately.


What is the aspect ratio of NO If the aspect ratio of the television is set at 4:3 when the TV
the television set at? is wide screen, then a wide screen movie will show up as
letterbox with bars on the top and bottom and bars on the sides.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-11. My Unit Wont Upconvert
The customer has a problem with getting the unit to change resolutions to 480p, 720p, 1080i, or 1080p.

NO Ask the customer to press stop to stop the disc from playing.
Is the disc
Ask the customer to press the resolution button to change the resolution.
currently playing?
The BD player will not change resolutions while the disc is playing.

YES

Discs with copy protection will not upconvert above 480p


Is the customer using NO when using component cables. The component output does not have
component (red, blue,
HDCP (highbandwidth digital content protection) compliancy
and green) cables?
which causes the BD player to switch from 720p or 1080i to 480p.

YES

RGB to DVI or RGB to HDMI adapters will not upconvert.


NO RGB outputs and inputs are not HDCP compliant. If the customer
Is the customer using
sees an error message about HDCP, this is the issue.
any sort of adapter cable?
Copy protected discs will not upconvert
when HDCP is not found on the input or output.

YES

Regular discs can convert to 1080p over the HDMI output and
Is the customer using NO only the HDMI output. The TV has to have HDCP compliancy on
an HDMI or DVI cable? the HDMI input. The display has to accept the resolution
(480p, 720p, 1080i, or 1080p).

YES

NO Some movie companies will not allow their discs to upconvert


Is the customer using an
past 480p. If only one disc poses a problem, then the issue is the disc.
HDMI to DVI cable?
The customer will need to try multiple discs.

YES

One disc not upconverting means the disc may not upconvert.
NO Some movie companies will not allow their discs to upconvert.
Has the customer tried
If multiple discs display the issue, remove the disc and change
multiple discs?
the resolution with no disc in the unit.
If resolution will not change, the unit needs service.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
6. BLU-RAY PLAYER
6-1. Slow Loading Times for BDs

The loading times for a blu-ray disc is 30 seconds.


Why does it take so NO When a customer switches from one disc to another, the lens
long to load my BDs? will change which is what causes the delay.
Blu Ray require different lasers to read the discs.

6-2. Booting Times

NO The booting times for the BD is 20 seconds.


Why does it take
When the set is booted, it takes a little long time
so long to boot my BD?
to loading the OS program.

6-3. Ethernet Port

This is used for the unit to access a network dealing with interactive
What is the purpose of NO BD movie menu. BD Player can support BD2.0 so that network
the ethernet port on
function is active in the BD disc. Also, BD Player can support VOD service
the BD Player?
such as Netflix. (USA only)

NO Make sure the customer insert the LAN cable into the Ethernet jack.
Why is not the item
Make sure the network is active. If it is active,
downloaded through the
the disc may have a problem.
network?
If not active, see the network section of OM.

6-4. Firmware Update Availability

Yes, firmware updates are available at http://us.lgservice.com


that address some playback issues with movies.
Is there a firmware update NO Go to device drivers and click on DVD&VIDEO&SET-TOP.
available for the BD Player? The firmware updates are available there.
Advise the customer to download the firmware and unzip the file.
Also, firmware updates are done by network.
Select Home Menu -> Setup -> Others -> Software update menu.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
7. NETFLIX
7-1. Network Setup
(By connecting the unit to broadband Internet, you can use Netflix function)

NO Connect the players LAN port to the corresponding port on your Modem
Check the Network
Router using a LAN cable. Use a commercially available straight LAN cable
Connection
(Category 5/CAT5 or better with RJ45 connector)

YES

If there is a DHCP (Dynamic Host Configuration Protocol) server on the


NO local area network (LAN), this player will automatically be allocated an IP
Configuration Network
address. If there is no DHCP server on the network and you want to set the
Settings
IP address manually, select [Static IP] then set the [IP Address], [Subnet
Mask], [Gateway] and [DNS Server] using [IP Setting] option

YES

NO Select [NETWORK] on the [Setup] menu. And then Select [IP Mode] option
Checking Network
on the [NETWORK] menu. And then Check the Network status indicator
Configuration
changes according to Network configuration.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
7-2. Activation
Activating the unit establishes a connection between the unit and Netflix account

NO Visit www.netflix.com/LG for your free trial.


Netflix member? After finishing to join the Netflix, select the [activate]
then press ENTER

YES

Wait for the activation screen to appear on your TV screen.


NO On your computer, visit www.netflix.com/activate If necessary,
Entering the activation code
enter your Sign in Name and Password to log into your account.
Enter the activation code that appears on your TV screen.

YES

Congratulations NO Select [get an new code] for retry, Enter the activation
screen appears? code again on the activation site www.netflix.com/activate

7-3. Adding Movie to your player

Visit the Netflix website www.netflix.com on your computer.


NO If necessary, enter your Sign in Name and Password to log into your
Instant Queue is not empty? account. Click [Watch Instantly] tab. When you find a movie or
show you want to watch, point your cursor at the [Add/Play] button to
reveal additional options, and then click [Add to Instant Queue].

YES

You can add up to 500 titles to your instant Queue,


Instant Queue titles < NO however, we recommend adding 50 or less movies,
500 titles so that can easily find what you want to watch.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
7-4. ESN (Electronic Serial Number) Validation
(Select [OTHERS] on the [Setup] menu.
And then Select [Netflix] on the [OTHERS] menu.
And then Check [Netflix ESN].)

Does it begin with


LGE-XXXXX- followed by 8-
digit ?
NO If not, the set has a bad ESN (It should not happen)
Example )
BD572 : LGE-BD572- --> replace the player
BD592 : LGE-BD592-
BD561 : LGE-BD561-
HB905 : LGE-HB905-
HB965 : LGE-HB965-

YES
Select [Streaming] on the [Home] menu.

NO
Is it activated successfully? This means that ESN is valid.

YES

NO If Netflix Server is dead,


Is Netflix server ok? activation fails
even if the ESN is valid.

YES

NO Call Netflix Customer Support


Netflix server is ok,
and check that this ESN
but fails in activation.
added to the Netflix DB

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
7-5. Less Bandwidth and less resolution movie than expected
The Quality indicator during movie retrieval corresponds to the following bandwidth requirements:
1.0 Mbps
1.5 Mbps
2.6 Mbps
Best quality is 3.8 Mbps

Do you have adequate NO We recommend a minimum connection speed of 1.5Mbps.


broadband connection speed For the best quality picture, a connection speed of 4.0Mbps is required.

YES

Do not have any other online NO Your connection may be affected by other activity on your network,
activity on your network such as online gaming, file sharing or other video streaming.

YES

You can test your bandwidth at one of these sites:


NO http://www.speakeasy.net/speedtest/
Test your bandwidth
http://www.speedtest.net/ If you are getting less bandwidth
than expected, you should contact your ISP to troubleshoot.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
7-6. Errors from Netflix server
Following operations could be abnormal if Netflix server is dead
Activation
Queue retrieving
Movie playback
Category list

NO
Is it activated successfully? If Netflix NCCP server is dead, it fails in activating even if ESN is valid,

YES

Does it fail to retrieve queue NO Network is setup correctly but it fails in retrieving the queue list,
data? (Title List) then the Netflix NCCP server is dead.

YES

It retrieves queue data, NO


Netflix NCCP server is alive, but Netflix streaming server is dead.
but fails to playback.

YES

If playback is ok, then move to NO Netflix NCCP server/ Streaming server


category list and choose one. is alive, but Web API server is dead.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
8. YouTube
8-1.Frequent buffering happens while playing videos.
Network Condition Meter indicate current network speed between
BD Player and YouTube stream server.
To play videos without buffering, Network Condition Meter should
have more than 3 Bars.

Do you have adequate NO We recommend a minimum connection speed of 1.5Mbps.


broadband connection speed? For the best quality picture, a connection speed of 4.0Mbps is required.

YES

Do not have any Other online NO Your connection may be affected by other activity on your network,
activity on your network? such as online gaming, file sharing or other video streaming.

YES

You can test your bandwidth at one of these sites:


NO http://www.speakeasy.net/speedtest/ http://www.speedtest.net/
Test your bandwidth
If you are getting less bandwidth than expected,
you should contact your ISP to troubleshoot.

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9. CINEMANOW
9-1. Entering the Cienmanow Function.
(Before using the Cinemanow function, it guides a user network status)

To enter cinemanow mode, it try to check internet connection.


NO If failed, it displays the popup message to the user.
Does It connect to internet?
User can move to [Home] menu or [Network setting] menu
as our guideline.

If success, it check the network speed from cinemanow server.


NO We recommend a minimum connection speed of 700kbps for playing titles.
Check the network speed?
If the result of speed check is lower than 700kbps, it displays the warning
message to user.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
9-2. Activation
(To rent or buy titles, a user must activate the player,
Activating the unit establishes a connection between the unit and Cinemanow account)

Visit www.cinemanow.com/activate
NO If you are not member of cinemanow,
Request activation code press Get started button to join the cinemanow.

if you are member, sign in.

Step 2
To get the activation code, move to bottom of this page
and press Continue
A user could change his information though this page.
(Payment Information, Adult Access Restrictions)

Step 3
You can see the 5 digite code.
This code only used onetime and is valid within 24 hours.

NO If success,
Entering the activation code
Success, Your CinemaNow-ready device is now activated. is displayed.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
9-3. Purchase titles
(To watch the stream video, you should browse and buy titles at the player.)

NO To rent a title is more cheaper than buy,


Select the title that you want but it only available 24 hour period, starting from the first time
they are played.

YES

NO It checks the user billing information and balance.


Check the user billing info
If it is absent, Technical error occurs.

YES

NO If a user purchased the titles,


Check the title already
It display the alarm message on the screen.
purchased
It is not count that rental expired titles.

YES

NO
Place order If a user have an enough balance, it is applied automatically.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
9-4. Less Bandwidth and less resolution movie than expected
The Quality indicator during movie retrieval corresponds to the following bandwidth requirements:
1 box is 0.7 Mbps
2 boxs is 1.0 Mbps
3 boxs is 1.5 Mbps
4 boxs is 2.0 Mbps

Do you have adequate NO We recommend a minimum connection speed of 0.7Mbps.


broadband connection speed If you have not enough speed, the unit displays proper message.

YES

NO Your connection may be affected by other activity


Do not have any Other online
on your network,
activity on your network
such as online gaming, file sharing or other video streaming.

YES

You can test your bandwidth at one of these sites:


NO http://www.speakeasy.net/speedtest/ http://www.speedtest.net/
Test your bandwidth
If you are getting less bandwidth than expected, you should contact your
ISP to troubleshoot.

9-5. Play title restriction.

A title can be played NO When a user try to play this stream that is already streaming on another
with one user id simultaneously. device, the unit displays error message.

A user meet an error code, NO It will be supported by Cinemanow with that error code.
when he try to playback. It is not covered by LGE.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
9-6. Check your internet connection

Before starting cinemanow service,


it is checked whether internet is connected or not,
but during the network communication,
it is detected that internet connection is closed.
# Check Internet Access
A user make it sure that internet connection is working.

Cannot connect to the internet.


Please make sure your internet connection is working properly,
and that your device is setup properly

9-7. Cannot connect to CinemaNow Server.

Even though there is no problem at our


internet connection,
but we still fail to connect Cinemanow Server.
# Cinemanow Support
It will be solved by Cinemanow.

CinemaNow has encountered a Technical problem.


Please retry. If the problem persists, please contact CinemaNow
customer support at www.cinemanow.com/support

(Cannot connect to CinemaNow Server)

9-8. TimeOut

It happens that server response does not


finished within 30 seconds. However there
is no error at internet connection and
cinemanow server. It is due to network
congestion, so a user can retry it just a
few minute later.
Still a user have problem, # Network Congestion
Check internet speed with this url
http://www.speakeasy.net/speedtest/
http://www.speedtest.net/ Cannot connect to CinemaNow service at this time.
Andmore, to improvement, contact your ISP. Please try again in a few moments.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
9-9. CinemaNow Support

It occurs all our application runs well,


but it received unexpected result from
cinemanow server.

In this case,we print error code from # Cinemanow Support


cinemanow server,
a user can serve from cinemanow
support pages,
www.cinemanow.com/help. CinemaNow has encountered a Technical problem.
This can not be handled by LGE. Please retry. If the problem persists, please contact CinemaNow
customer support at www.cinemanow.com/support

(code [insert error code # here])

9-10. Other Network Error

If your internet environment is not enough


to serve Cinemanow feature,
Our application uses TCP/IP network
connection, with these port 80(HTTP),
443(SSL) and NTP(123).
One of these service is blocked, we cant
support our service.
# Connectivity Problem
A user can consult ISP or IT manager.
Still you have a problem,
LG examine it for the detail reason.
There is a problem with your connection.
Please make sure your internet connection is working properly.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10. MY MEDIA
10-1. What is My Media?
My Media is a Media File Sharing Function. User can play most of media files in my PC or my NAS ( Network Attached
Storage ). General DLNA compatible server shares Media Files on local network.
To connect DLNA server, user must have PC with DLNA server program or NAS with DLNA server certified.
LG gives My Media bundle SW disc(PC DLNA Program for Windows).

Another way is to use just file sharing method, this is based on the standard of CIFS (Common Internet File System).
User dont need any program, just set folder sharing on your PC.
My Media server search menu can search user-shared folders.

My Media support this media:


JPG,PNG,MP3,WMA,PCM,MPEG1,2,DivX(subtitle support),XviD,MKV,MP4

Other DLNA Servers:


Nero Media home, Cyberlink server, Twonky, Window Media Player11, QNAP NAS etc.

Restrictions:
1. PC and BD Player must be connected in one access point.
2. Anti-Virus program may block media sharing. Before installing SW, stop the Anti-Virus program.
3. LG bundle disc program is Essential program supported by Nero.Inc.
4. Media types support is variable by each DLNA server.
5. DivX subtitle is supported by LG bundle disc only.

10-2. What is My Media Feature?

My Media is composed of the screens of selecting server, browsing files, playing video, playing audio, playing photo.
You can move up, down, left, right and select in file browser.

My Media menu Select Server File Browsing

Video Playing Photo slide show Music Playing

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-3. How can I connect network?

External Internet

AP
Network Connection

AV Connection

DLNA Servers or
NAS Share Folder DLNA Server Software or
PC Share Folder

DLNA/CIFS File Sharing Range

In home network, Access Point is connected to PC, NAS, BD player, etc.


My Media operation is guaranteed within only one Access Point.
Only in this case you can play your media normally.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-4. How can I Install PC bundle program for DLNA?

PC and BD Player are connected to one access point.


Check your network
Check Setup -> Network Status, is it connected normally?

Insert bundle CD in your PC and install program.


Install PC Bundle SW
PC Server adds Firewall Exception of nero mdeia server automatically.

Share your media files Add/Remove PC media folder in share item.

Check Network Item You can check wired or wireless network.

Check Start Server Check Start Server button.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-5. How can I Share new files and folders using DLNA?

1. Double-click the Nero MediaHome 4 Essentials icon


on the desktop tray.
2. Click [Network] icon on the left and define your network name
in the [Network name] field.
The Network name you enter will be recognized by your player.
Add new files and folders 3. Click [Shares] icon on the left.
4. Click [Local Folders] tab on the [Shared] screen.
5. Click [Add] icon to open the [Browse Folder] window.
6. Select the folder containing the files you want to share.
The selected folder is added to the list of shared folders.
7. Click [Start Server] icon to start the server.

1.Click the folder on the [Local Folders] tab and click [Rescan Folder]
Shared folders or files are not at the [More] button.
displayed on the player 2.If you want more information, see Help menu.
Visit the www.nero.com for more information and software tools.

10-6. How many DivX subtitle is supported?

1. Check the subtitle file name.


The subtitle file name must match the video file name. For example,
the following files will be accepted as subtiles for a given movie.
Time_Machine.avi --------video
Time_Machine.srt --------subtitle
Time_Machine.sub -------subtitle
Cannot display subtitle Time_Machine.smi -------subtitle

2. Check the subtitle file size. The file size is limited 2Mbytes.

3. Check the subtitle format. Supported subtitle format is as below.


SubRip(.srt/.txt), SAMI(.smi), Substation Alpha (.ssa/.txt), MicroDVD
(.sub/.txt), Subtitle System(.txt), Vobsub(.sub/.idx)

1. Display priority
: If there are several subtitle files in a folder, display priority is this.

Priority High Low


one more subtitle files
File extension .smi .idx .sub .srt .txt .ssa

For example, if there are Time_Machine.smi and Time_Machine.srt


in a folder, Time_Machine.smi will be displayed.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-7. Network Error case

1. Check Unit Network Status


No Server Found 2. Check the server and BD Player are connected to same access pointer.
3. Check server turn on.

1.Check Server status

2.if Server is ok, retry to conect server

Network Error, 3.if server has no response, restart server


Congestion Error
Network Busy Error 4.if Computer has no response, restart computer.

5.If congestion error or network busy error is occurred repeatedly,


5.1 Turn off other devices that is connected to access point.
5.2 Restart Router

1.Check if Nero is set with access deny.


Access Deny Nero Server -> device (left menu) -> select devices ->
change Access Control -> set Access Allow

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-8. Video Media Error case

1. Check your share folders on the media server program in the PC.
2. Find file you want to play.
Cannot play this file 3. Check that file extension is avi, mpg, mpeg.
4. Even if the file extension is avi, mpg or mpeg, the file may be not avi,
mpg or mpeg internally.

1. Check your share folders on the media server program in the PC.
2. Find the file you want to play.
Not Supported Video Codec 3. Check video codec of the file is DIVX3.xx, DIVX4.xx, DIVX5.xx,XVID,
DIVX6.xx(Standard playback only), DIVX-HD, MPEG1 System Stream,
Mpeg2 Program Stream, Mpeg2 Transport Stream. This is supported.

1. Check your share folders on the media server program in the PC.
2. Find the file you want to play.
3. Check audio codec of the file is Dolby Digital, DTS, MP3, WMA, AAC,
Not Supported Audio Codec
AC3, MPEG Layer 1 or Layer 2. This is supported.
4. Not all the WMA and AAC Audio format is compatible.
5. Check the file are recorded with GMC or Qpel. This is not supported.

1. Check your share folders on the media server program on the PC


2. Find the file you want to play
3. The file that video codec and audio codec are not playable on the set is
Unknown Video Format displayed with this pop-up message
4. Check that the file is playable in the PC.
5. Even if the file might be playable in the PC, this may be not supported
by our set.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-9. I can not find Nero media server

1.Local Area Network Should be connected

Check Unit Network


Statu

1.Check that computers IP Address subset is same with players.


(ex, Unit 192.168.1.15, computer 192.168.1.xxx )

Check PC Network status

1.Check Network Interface.


Network -> Network Interface
2. If it is wired connected, check wired network interface
if it is wireless connected, check wireless network interface.
3. Start Server

Check Nero SW

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-10. Movie Playability Error Case

1. Check video codec


: ResumeStop/Search/Marker are not supported when the video codec is
MPEG1

ResumeStop/Search/Marker 2. Check AVI file structure


are not supported : A AVI file without index table does not support ResumeStop/Search/Marker

3. Change DLNA server


: ResumeStop/Search/Marker is depended on DLNA Server ability.
Please use Bundle Nero Server.

1. Check video codec


: Scan are not supported when the video codec is MPEG1, MPEG2 PS/TS
Scan is not supported
2. Check AVI file structure
: A AVI file without index table supports only 2 step scan.

10-11. PC Requirements

1. OS Requirements
: Windows XP (Service Pack 2 or higher), Windows Vista
(no Service Pack required)
2. PC Requirements
: 1.2 GHz Intel Pentium III or AMD Sempron 2200+ processors
3. Network Requirements
What is PC/OS Requirements? : 100 Mb Ethernet, WLAN (IEEE 802.11b/g/n)
4. Detail Reference of File Share Settings
: If you use Windows XP or Windows Vista, visit link below for more
information on file share settings

Windows XP: http://support.microsoft.com/kb/304040


Windows Vista: http://support.microsoft.com/kb/961498

Dont support another OS Some Mac OS may be supported.


like Mac OS? But, We dont guarantee PC sharing service on another OS.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-12. Folder Sharing in Windows XP

1. Right-click the appropriate folder > Click Sharing and Security... > As shown below [picture 1] and [picture 2], Properties
window is shown. Properties window is changed as shown below [Picture 1] and [Picture 2] with check [Use simple file
sharing] in [Tools]-[Folder options]-[View] but available to set sharing with check or not.

[Picture 1] [Picture 2] [Picture 3]

2. After Check and set sharing as shown above [Picture 1] and [Picture 2],
there is an icon of a hand holding the shared folder.

3. PC with shared folder and Unit are connected to same router.


If user select My Media, user can use CIFS Feature. (After selecting folder, usage is same as DLNAs)

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10-13. Folder Sharing in Windows Vista

1. By default, folder sharing process is same as Windows XP.


2. The other things is the menu as shown below picture and Remember to release Password-protected sharing option.

In control panel
> Network and Sharing Center
> Password-protected sharing
> Release Password-protected
sharing

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10-14. No Server Found

1. Check Computer Turn On

2. Check Computer is same network router.

3. Try Rescanning Button (Blue Button)


No Server Found
4. Then if Server is not found at Server Menu, Check Network property.
(No Server icon At server Menu)
Start -> Network Environment (right click)->Property -> Local Area
Network (right click) -> Property

5. Check Microsoft Network Client is Checked

6. Disable Anti virus SW.

Must be Checked at
V
Microsoft Network Client

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-15. I can not find shared folder on the Select a Server window

1. Check the network sharing is based on DLNA or CIFS


Check your Network Sharing - Server displayed on Select a Server has blue ball ( ) is based on
DLNA.

If Network Sharing is DLNA? 1. Go to check your folder sharing on Item 10-5.

1. Check to clear guest password


In control panel ->Users->Guest-> clear password

2. Check to clear Password-protected sharing option


In control panel > Network and Sharing Center
If Network Sharing is CIFS? > Password-protected sharing > Release Password-protected sharing

3. Check to clear all Firewall option


In control panel > Windows Firewall > Off

4. Check to stop AntiVirus Program

1. If OS is Window XP, go to check on Item10-12.

If CIFS Sharing is right set? 2. If OS is Window Vista, go to check on Item10-13.

3. If OS is Others. Go and check OS supporting web site on your right OS.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
10-16. User can go directly last used folder after power up.
But it may happen not to go directly last used folder.

Wait 5 or 6 second after displaying the Home Menu, then enter the My
Media Menu (See the following figure)
: If you enter the My Media during the background server search time,
Cant find the used folder when
Unit cant find the used folder.
you enter the My Media after
Power On
Check the Server IP
: If Server IP was changed (by DHCP or by Manually), Unit cant find
the used folder

Network
Booting Connection Server Search
20 Sec. 3 Sec. 3 Sec. Elapsed
Time

Power ON Home Menu Network Enter


displayed Connect OSD My Media
displayed f or a while

Background Normal Operation


Server Search
Time

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10-17. What do I input for requiring ID and Password?

When you share folder on your PC, you may share folder with user ID and Password.
If its needed ID/Password for using the shared folder, you can enter ID/Password by using Keyboard menu.
If you can not see folder contents, please check your PC folder sharing setup. Unit can remember 50 ID/Password.

Home Menu

DLNA and CIFS features are together in Home Link menu.


DLNA and CIFS actions Look & Feel are same.

DLNA Select a DLNA Server

CIFS
Select a CIFS Folder

ID/Password DLNA/CIFS Network Playback


Keyboard

ID / Password Certification

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
11. WIRELESS NETWORK SETUP
11-1. Basic Guidance for wireless network troubles.

Expectable Causes
1. BD-Player maybe do not receive the radio frequency signal interrupted by
different obstacle. The obstacle can be walls,
objects, and the other wireless device. Or the distance between AP and
BD-Player can be the interrupting.

2. Just after change the AP configuration, the changed configuration


(SSID, channel..) does not be applied in AP.
It can be also cause of wireless network malfunctions.

3. The wireless part in BD-Player is located on front panel of the product.


If, therefore, BD-Player is placed in narrow space, something like a TV
cabinet it maybe not receive the radio frequency signal normally.

4. The wrong configuration of AP.

Possible Solutions
1. It is good that BD-Player is placed around AP as close as possible.
If the signal strength bar of AP like picture, move the AP close to BD-Player around.

2. Clear away the obstacles around BD-Player.

3. If APs location is far from BD-Player, make move the APs height of location.
For instance, above shelf.

4. Check that APs configurations are set normally.


(Please refer to the next sheet for various troubles)

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
11-2. When no Access Points or SSID after access point searching

Possible Solutions (By router configuration change)


1. Check that country setup of AP. The country setup should be set in each
country.

2. Check frequency band using now. The BD-Player can operate in 2.4GHz
band not 5GHz.

3. Check channel of band frequency. Available channel is different in each


country.
For example,
- U.S , Canada : 1ch~11ch
- Korea, Europe : 1ch~13ch
- Japan : 1ch~14ch

4. Check the broadcasting SSID function of AP, make it enable.

5. If the result of the above check items is not valid, try the below process.

Check whether
wireless router radio is enabled or not
If not working

Check whether
SSID broadcast is enabled or not
If not working

Power off AP and on, then restart AP

If not working

Change channel setup


Ex) 1ch > 6ch >11ch
If not working

Change channel setup again


Ex) 11ch > auto

If not working

Reset AP to be factory initial status

If not working

Move BD-Player to AP around

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
11-3. When access point connection failed.

Expectable Causes
1. A wrong security key.

2. Interference between BD-Player and router.

3. Some obstacles like walls, long distance or another wireless device.

Possible Solutions
1. Follow the basic guidance of previous page.

2. If not effect, try the below process

Power off AP and on, then restart AP

If not working

Change from current security mode to No-security mode

If not working

Reset AP to be factory initial status

If not working

Retry to setup wireless network connection

If not working

Move BD-Player to AP around

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
11-4. When wireless dynamic IP is not set.

Expectable Causes
1. Interference between BD-Player and router.

2. Wrong configuration of IP address of AP.

Possible Solutions
1. AP should be used as DHCP server.
Check whether DHCP server of AP is activated or not.

Power off AP and on, then restart AP

If not working

Reset AP to be factory initial status

If not working

Retry to setup wireless network connection

If not working

Move BD-Player to AP around

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
11-5. When only the WAN is not connected

Expectable Causes
1. Some problems between AP(router) and ISP(Internet Service Provider)

2. Simple Data Packet Error by Interference between BD-Player and router.

Possible Solutions
1. Confirm if there are no troubles home local internet line by PC.

2. Some ISP need their own unique DNS address. If it is, the DNS address
should be set in AP.

3. If not effect, try the below process

Confirm WAN of AP is set as dynamic host configuration protocol,


DHCP
If not working

Power off AP and on, then restart AP

If not working

Reset AP to be factory initial status

If not working

Retry to setup wireless network connection at the beginning

If not working

Move BD-Player to AP around

If not working

Make APs MAC same with PCs.


Its possible by using MAC-Clone function of AP

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
11-6. When both WAN and LAN are not connected in the connection status

Retry wireless network setup at the beginning

If not working

Reset AP to be factory initial status

Retry wireless network setup at the beginning

If not working

Confirm if there are no troubles home local internet line by PC.

If not working

Reset AP to be factory initial status

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
11-7. When Push Button is not working

Expectable Causes & Solutions of Push-Button is not detected


1. This BD-Players push button is same meaning of APs WPS-Button.
To connect with push button function, user must push button of AP
and push button of BD-Player. The inverse sequence is also ok.

2. In some AP(router), user must enable the WPS function in setup-menu.


Then WPS-Push-Button function of AP is available.

Expectable Causes of WPS Time-Out


1. Each Push button of AP and BD-Player must be pushed in 120 seconds.

2. During 120 seconds just after APs push button is pushed, other device
also can be connected with the AP by the devices push button.

Possible Solution
1. Try one more time from at the beginning of network connection.

2. Some AP does not support WPS Push Button function.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
12. VUDU
12-1. Entering the Vudu.
(Before using the Vudu function, it guides a user network status)

To enter cinemanow mode, it try to check internet connection.


Does It connect to internet? If failed, it displays the popup message to the user.
User can move to [Home] menu or [Network setting] menu as our guideline.

12-2. Activation
(To rent or buy titles, a user must activate the player, Activating the unit
establishes a connection between the unit and Vudu account)

If you try to buy or rent a movie before activating your player,


Press Buy tab
theactivation code appears on the screen.
in Movie Details
Note the activation code of your player.

On your computer, visit www.vudu.com/activation


Visit Vudu site and enter
and enter theactivation code in the [Activation Code] fields
activation code.
and click [Activate Device].

Enter your [Email Address] and [password] to log into your account.
Log into your account If you are not a member of Vudu yet,
click [Create an Account] to be a member.

If the activation is successfully done on your player,


Complete activation
press ENTER to complete the activation.

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12-3. Purchasing titles
(To watch the stream video, you should browse and buy titles at the player.)

Rental videos are available for up to 30 days.


Select the title and Once you start to play the movie, your viewing period is initiated.
Select [Buy] tab in Movie Details Viewing periods differ by movie, but are typically either 24 or 48 hours.
You may watch the movie as many times as you like within that time period.

Vudu offers you a free 2-minute preview of any movie.


By watching the preview, you can also determine
Select quality level
which quality level (HDX, HD or SD) best suits
your available network bandwidth prior to renting a movie.

If a user purchased the titles,


Check the title
It display the alarm message on the screen.
already purchased.
In My Vudu, users can see the rented or purchased titles

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
12-4. Less Bandwidth and less resolution movie than expected

While playing a movie,


press ENTER or DISPLAY to show the movie info bar,
Switching movie quality level
and then use b B to select a movie quality level (HDX, HD or SD)
and press ENTER to confirm.

This dialog will show up the 4th time playback needs to be paused
Switching Quality level dialog because of buffering.
Users can select a lower quality level and fewer buffering would occur.

12-5. Check your internet connection

Before starting Vudu service,


it is checked whether internet is connected or not,
but during the network communication,
it is detected that internet connection is closed.
# Check Internet Access
A user make it sure that internet connection is working.

Cannot connect to the internet.


Please make sure your internet connection is working properly,
and that your device is setup properly

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13. PICASA
13-1. Create Picasa Web Albums Account

Dont have a Picasa Visit piccasaweb.google.com and click the Create an Account >> button.
Web Albums account? You can get 1GB of free storage which can store about 4,000 pictures.

13-2. No Image Icon

No Image icon can appear on thumbnail list or full picture screen.


No Image means that the meta data of the image is still at the database
What is No Image?
server but the content has been removed because it violates Googles
Terms of Service.

13-3. Network Congestion

There may be network congestion pop-up appears when the network is


When does the There may be too slow to service the Picasa Web Albums.
network congestion pop-up We try the service API and image request until it successes but if every
appears? request fails for 1 minutes then we show the pop-up and return to the
Netcast home menu.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
14. PANDORA
14-1. Pandora Initial Network Error Policy

Pandora Start

Yes Yes Does startup Yes


Is Ethernet cable Does DNS query query successes
connected? successes? from Pandora
server?

No No No

Check Ethernet
cable Pop - up

No
Is Ethernet cable
connected?

Yes

Check network
setting Pop- up
Enjoy Music

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
14-2. Pandora Initial Network Error Policy

A1. Pandora Start A1 : Loading Screen


A2 : Checking Account
A3 : Activation Page
B1 : Sign- In Screen
B2 : Username list Screen
C : Create Station Screen
First tim e listener First time listener Previous listener
or D : Station List and Player Screen
Previous listener
? At least 1 station
* Return to last station played
A2. No Station
Pandora
account ?
Without station
A3. C. D.
Yes
B1.

Create Station & Song List


Activation
Activation Code Station
Activation URL Search
Sign - In Virtual
B2. Sign -out
ID / Password Keyboard
Virtual Keyboard Sign - in
OK (Username list)

New usernam e select New Usernam e select


Username
?

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
14-3. Player Buffering Policy

When does the "Buffering" pop-up appears?


If there is no more data to play at the buffer. The buffer can store about 90 seconds of music data.

How much data is buffered?


- At the begging of music,
1) If the network is faster than 128Kbps, buffers 16Kbytes of music data and start playing.
2) If the network is slower than 128Kbps, buffers 96Kbytes of music data and start playing.
- After playing music,
1) Until the buffer is full.
2) When the buffer goes empty, buffers 15 seconds of music data and then restart playing.

When does the "There may be network congestion" pop-up appears?


1) If the buffering continues for 1 minutes.
2) If the buffering pop-up appears more than 5 times in the same music.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
15. AccuWeather
15-1. Policy

There may be network congestions.


Is The Request cannot be Please retry it 2 or 3 more times.
processed. message displayed? If it is Home menu, no data will be displayed.
If it is Favorite City menu, it will return to the favorite city list.

Although you did retry 2~3 times, Network is not setup correctly.
same symptom occurs? Please check the network status.

16. MLB.TV
16-1. Game Watch Policy

Why before 2010. May games cannot be watched?


LG BDP doesnt support games until 2010. April.
Because we do not support the stream transport protocol earlier than 2010. April.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
17. NAPSTER
17-1. Sign In Process

Yes
Have an
Napster Account Sign In for Existing Members

No

Yes
First
Sign-In.
Sign Up for a Free Trial
No

Sign In Input Screen

The guide message will be


shown to users to make an
account in Napster webpage

Seamless Sign-In

17-2. Sign Out

< Sign Out Menu Screen >

Sign Out reset your sign-in history. (Until next sign-in, seamless sign-in unavailable)

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
17-3. Player Buffering Policy

Player Buffering Policy


Start playback after buffering the first 64 Kbyte data.
Keep buffering to Maximum 5 Mbytes while playback.

Buffering Popup Condition


- At the begging of music,
Showing at the initial bufferingstatus and removing when playback starts
- After playing music,
Showing when theres no buffered data left and restarting playback after buffering 240 Kbyes data

When does the There may be network congestion pop-up appears?


1) If the buffering continues for 1 minutes.
2) If the buffering pop-up appears more than 5 times in the same music.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
18. Divx TV
18-1. Cannot go into the Divx TV Service.

Connect the players LAN port to the corresponding port


Check on your Modem Router using a LAN cable.
the Network Connection Use a commercially available straight LAN cable
(Category 5/CAT5 or better with RJ45 connector)

If there is a DHCP (Dynamic Host Configuration Protocol) server


on the local area network (LAN), this player will automatically be allocated
Configuration
an IP address. If there is no DHCP server on the network and you want to
Network Settings
set the IP address manually, select [Static IP] then set the [IP Address],
[Subnet Mask], [Gateway] and [DNS Server] using [IP Setting] option

Select [NETWORK] on the [Setup] menu.


Checking And then Select [IP Mode] option on the [NETWORK] menu.
Network Configuration And then Check the Network status indicator changes
according to Network configuration.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
18-2. Frequent buffering happens while playing videos.

Divx TV Bandwidth Requirements


Minimum : 1.5 Mbps
Preferred : 4.0 Mbps
Minimum for HD : 4.5 Mbps

Do you have adequate We recommend a minimum connection speed of 1.5Mbps.


broadband connection speed For the best quality picture, a connection speed of 4.5Mbps is required.

Do not have any other online Your connection may be affected by other activity on your network,
activity on your network such as online gaming, file sharing or other video streaming.

You can test your bandwidth at one of these sites:


http://www.speakeasy.net/speedtest/ http://www.speedtest.net/
Test your bandwidth
If you are getting less bandwidth than expected,
you should contact your ISP to troubleshoot.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
19. VIEWSTER
19-1. Viewster setup.
(Before using the Viewster function, it guides a user network status)

Connect the players LAN port to the corresponding port


Check on your Modem Router using a LAN cable.
the Network Connection Use a commercially available straight LAN cable
(Category 5/CAT5 or better with RJ45 connector)

If there is a DHCP (Dynamic Host Configuration Protocol) server


on the local area network (LAN), this player will automatically be allocated
Configuration
an IP address. If there is no DHCP server on the network and you want to
Network Settings
set the IP address manually, select [Static IP] then set the [IP Address],
[Subnet Mask], [Gateway] and [DNS Server] using [IP Setting] option

Select [NETWORK] on the [Setup] menu.


Checking And then Select [IP Mode] option on the [NETWORK] menu.
Network Configuration And then Check the Network status indicator changes
according to Network configuration.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
19-2. Purchasing the titles.
(user must log-in and pay to watch movie)

Press Watch tab If you try to watch movie before log-in your player,
in Movie Details first the screen will show to choose video and subtitle language.

Choose Choose video and subtitle language what you want,


video and subtitle language and then the screen will show the log-in page

Enter your [Email Address] and [password] to log into your account.
Pay with your account You can enter your [Phone number] and [PIN] code to pay.
Click [Pay & Watch] to watch the movie.

A subscription to Viewsteroffers you access to all films within that


particular subscription package.
1) If yes, the app will store your login details, and you can watch other
Activate Now?
movies without activate.
2) If no, you can watch current movie, and if you want to watch another
movie, you have to log in again.

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
19-3. Log in Process
(user must log-in and pay to watch movie)

If you are logged in and browsing a particular film page,


Press Options tab
the app will let you know whether or not that films is in your active
in Viewster Main
subscription and if its in the valid period.

Enter your [Email Address] and [password] to log into your account.
You can check Remember me,
Choose Log in
it will allow the app to automatically recall your username and password
so you wont have to type in them for subsequent logins.

If you forgot login details,


Log in your account enter your email address and press send button.
It will give your account information by mail.

19-4. Play title restriction.

A user meet an error code, It will be supported by Viewster with that error.
when he try to playback. It is not covered by LGE.

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20. ACCEDO
20-1. Accedo Feature.
Accedo support the service about several games. You can select the game title, and enjoy
the game.

Accedo menu Select Game Enjoy game

Enjoy game

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DIGITAL DISPLAY & MEDIA TRAINING MASTER
20-2. Accedo Setup
(By connecting the unit to broadband Internet, you can use Accedo function)

Connect the players LAN port to the corresponding port


Check on your Modem Router using a LAN cable.
the Network Connection Use a commercially available straight LAN cable
(Category 5/CAT5 or better with RJ45 connector)

If there is a DHCP (Dynamic Host Configuration Protocol) server


on the local area network (LAN), this player will automatically be allocated
Configuration
an IP address. If there is no DHCP server on the network and you want to
Network Settings
set the IP address manually, select [Static IP] then set the [IP Address],
[Subnet Mask], [Gateway] and [DNS Server] using [IP Setting] option

Select [NETWORK] on the [Setup] menu.


Checking And then Select [IP Mode] option on the [NETWORK] menu.
Network Configuration And then Check the Network status indicator changes
according to Network configuration.

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ONE POINT REPAIR GUIDE
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.

1-1. Fuse & Bridge diode


1-1-1. Solution
Replace F901, BD901 on SMPS board.

1-1-2. How to troubleshoot (Countermeasure)


1) Look at the physical of fuse F901.
2) Check the bridge diode BD901.

1-1-3. Service hint (Any picture / Remark)

< Fuse, F901 >


Can look at physical condition < SMPS board top view >

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ONE POINT REPAIR GUIDE

No power problem occurs when you power on the unit.

1-2. VFD, 14 VA, 6 VA, 3.8 VA


1-2-1. Solution
Replace D921, D923, D925, D926, D927, IC901.

1-2-2. How to troubleshoot (Countermeasure)


Case 1) FLD Abnormal: Check D927, D926, ZD951, ZD952, FR952 and replace it.
Case 2) 6 VA Abnormal: Check D924 and replace it.
Case 3) 14 VA Abnormal: Check D925 and replace it.
Case 4) 3.8 VA Abnormal: Check D922, D923 and replace it.
Case 5) 12 V Abnormal : Check IC951 and replace it.
Case 6) All Voltage Abnormal: Check IC901 and replace it.

Case 6
Case 1
Case 2

Case 4

Case 3 Case 5

1-2-3. Service hint (Any picture / Remark)

Case 1
Case 2

Case 4
Case 6
Case 3

< SMPS board top view > < SMPS board bottom view >

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ONE POINT REPAIR GUIDE
2. THE LAYOUT OF MAIN BOARD

JK299

CN251 IC200
TUN01

IC401
IC201

JK251
IC101

JK803

CN253 IC801
JK802

X500
IC150 IC506
JK801

IC500
JK203

CN252 CN255
IC502 IC503
IC151

CN201
JK250
CN150 CN401

< MAIN board top view >

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ONE POINT REPAIR GUIDE

IC202 IC154

IC405

IC402

IC810
IC102

SIC704
SIC710

IC153
IC152

< MAIN board bottom view >

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ONE POINT REPAIR GUIDE
3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
PLEASE WAIT ON FRONT PANEL
When you turn on your set, it will blank / no message or PLEASE WAIT display on front panel,
and it will not boot-up.

3-1. D101 (NO 3.3 VA)


3-1-1. Solution
Replace D101 on MAIN board.

3-1-2. How to troubleshoot (Countermeasure)


1) Please check 3.8 VA (yellow signal).
2) If 3.8 VA is abnormal, please check SMPS board.
3) If 3.8 VA is OK, but 3.3 VA is abnormal, replace D101.

3-1-3. Service hint (Any picture / Remark)

D101
IC101

< MAIN board top view >

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ONE POINT REPAIR GUIDE

When you turn on your set, it will blank / no message or PLEASE WAIT display on front panel,
and it will not boot-up.

3-2. IC153 (NO 3.3 V)


3-2-1. Solution
Replace IC153 on MAIN board.

3-2-2. How to troubleshoot (Countermeasure)


1) Please check 3.3 V (IC153 pin3).
2) If 3.3 V voltage doesnt come out, check IC153 pin2 (Vcc 3.8 VA).
When you figure out those power if there is no 3.8 VA, please check 3.8 VA from SMPS.
For the solution please back to the solution 2.
3) If 3.8 VA input is normal, first of all check the 3.3 V_CTRL is high (IC101 pin58).
if 3.3 V_CTRL is high, check R148, R1C8 and if theres no defective component then replace IC153.
4) If 3.3 V_CTRL isnt high, you may need to replace IC101.
5) After changing it, if the set is still not booting:
- Refer to the next page for checking another power source. (1.2 V, 1.5 V)
- Check crystal X500 refer to item 3-5.
- Check NAND flash IC (IC506) refer to item 3-6.
- Check DDR IC (IC502, IC503) refer to item 3-7.
- Check BCM7633 (IC500) refer to item 3-8.

* Important : If system is supported Quick Booting Mode,


3.3 V / 1.5 V / 1.2 V Power Vcc is always High. (Standby Mode same).

3-2-3. Service hint (Any picture / Remark)

IC153

< MAIN board bottom view >

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ONE POINT REPAIR GUIDE

When you turn on your set, it will blank / no message or PLEASE WAIT display on front panel,
and it will not boot-up.

3-3. IC150 (NO 1.2 V)


3-3-1. Solution
Replace IC150 on MAIN board.

3-3-2. How to troubleshoot (Countermeasure)


1) Please check 1.2 V of C1C8 on MAIN board.
2) If 1.2 V voltage doesnt come out, check IC150 pin2 (Vcc 14 VA).
3) If V input pin2 of IC150 is not 14 V.
First, check CN150 and if theres no defective component, please check SMPS board.
Second, If 14 VA input is normal, first of all check the 1.2 V_CTRL is high (IC101 pin60).
4) After fixing it, if the set is still not booting:
Check L151, R1A3, C1C7, R1A1 and finally check IC150 or replace.
5) After fixing it, if the set is still not booting:
- Refer to the next page for checking another power source. (3.3 V, 1.5 V)
- Check Crystal X500 refer to item 3-5.
- Check NAND flash IC (IC506) refer to item 3-6.
- Check DDR IC (IC502, IC503) refer to item 3-7.
- Check BCM7633 IC (IC500) refer to item 3-8.

3-3-3. Service hint (Any picture / Remark)

C1C8

L151

IC150

< MAIN board top view >

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ONE POINT REPAIR GUIDE

When you turn on your set, it will blank / no message or PLEASE WAIT display on front panel,
and it will not boot-up.

3-4. IC151 (NO 1.5 V)


3-4-1. Solution
Replace IC151 on MAIN board.

3-4-2. How to troubleshoot (Countermeasure)


1) Please check 1.5 V of C1A7 on MAIN board.
2) If 1.5V voltage doesnt come out,
- Check IC151 pin2 (Vcc 14 VA).
If there is no 14 VA, please check PWR_CTRL(IC101 pin59) and 14 VA from SMPS.
(go to previous page to check it)
3) If V input pin2 of IC151 is 14 VA signal,
first of all check the 1.5 V_CTRL is high (IC101 pin59) and if its high,
check R145, R1A7, L150, R1A2, R1A4, R1A8 and if theres no defective component,
please replace IC151.
4) If PWR_CTRL or 1.5 V_CTRL isnt high, you may need to replace IC101.
5) After changing it, if the set is still not booting:
- Check 1.2 / 3.3 V is normal. (please refer to other sections of this guide)
- Check crystal X500 refer to item 3-5.
- Check NAND flash IC (IC506) refer to item 3-6.
- Check DDR IC (IC502, IC503) refer to item 3-7.
- Check BCM7633 IC (IC500) refer to item 3-8.

3-4-3. Service hint (Any picture / Remark)

IC151
C1A7

L150

< MAIN board top view >

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ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT display on front panel, and it will not
boot-up normally.

3-5. X500
3-5-1. Solution
Replace X500 on MAIN board.

3-5-2. How to troubleshoot (Countermeasure)


1) Please check the soldering status of 27 MHz crystal (X500).
2) Please check the frequency of 27 MHz crystal (X500).
3) If the crystal doesnt oscillate, check Load capacitor (C512, C513) and replace X500.
4) After changing it, if the set is still not booting:
- Check NAND flash IC (IC506) refer to item 3-6.
- Check DDR IC (IC502, IC503) refer to item 3-7.
- Check BCM7633 IC (IC500) refer to item 3-8.

3-5-3. Service hint (Any picture / Remark)

X500

< MAIN board bottom view >

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ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT on front panel, and it will not boot-up
normally.

3-6. IC506 (NAND FLASH MEMORY)


3-6-1. Solution
Replace IC506 on MAIN board.

3-6-2. How to troubleshoot (Countermeasure)


1) Please check physical status of IC506 on your eyes.
2) Check the Vcc (3.3 V) of IC506 and if its normal, please replace IC506.
(Please make sure IC506 has proper program.)
3) After changing it, if the set is still not booting:
- Check DDR IC (IC502, IC503) refer to item 3-7.
- Check BCM7633 IC (IC500) refer to item 3-8.

3-6-3. Service hint (Any picture / Remark)

IC506

< MAIN board top view >

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ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT on front panel, and it will not boot-up
normally.

3-7. IC502, IC503 (DDR3 MEMORY)


3-7-1. Solution
Replace IC502, IC503 on MAIN board.

3-7-2. How to troubleshoot (Countermeasure)


1) Please check 0.8 V of DDR3_CLK01.(between R591).
Please check 0.8 V of DDR3_CLK23.(between R587).
2) If it doesnt work even though IC101, IC151, IC153, IC150 are no problem,
IC502, IC503 (DDR memory) could have problem.
3) After changing it, if the set is still not booting:
- Check BCM7633 IC (IC500) refer to item 3-8.
- Check main board refer to item 3-9.

3-7-3. Service hint (Any picture / Remark)

R587

IC503
IC500

IC502 R591

< MAIN board top view > < MAIN board bottom view >

2-87
ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT on front panel, and it will not boot-up
normally.

3-8. IC500 (MPEG IC)


3-8-1. Solution
Replace IC500 on MAIN board.

3-8-2. How to troubleshoot (Countermeasure)


1) Please Check 1.2 V.
Please Check 3.3 V.
Please Check 1.5 V.
Please Check RESET
Please check the frequency of 27 MHz crystal (X500).
2) If it doesnt work even though 1.2 V, 1.5 V, 3.3 V power and RESET are no problem,
IC500 BCM7633 could have problem.
3) If RESET isnt high, you may need to replace IC101.
4) After changing it, if the set is still no booting, check main board refer to item 3-9.

3-8-3. Service hint (Any picture / Remark)

X500
IC503
IC500

IC502

IC506

< MAIN board top view >

2-88
ONE POINT REPAIR GUIDE

When you turn on your set, it will display PLEASE WAIT on front panel, and it will not boot-up
normally.

3-9. Main Board


3-9-1. Solution
Replace MAIN board.

3-9-2. How to troubleshoot (Countermeasure)


1) Please remove IC500, IC502, IC503, and then check the Impedance between each signal
(DATA, ADDRESS, and so on.).
2) If there is some Impedance (a few or infinite ) especially power source trace,
PCB via might be broken. Youd better change main board.

3-9-3. Service hint (Any picture / Remark)

IC503
IC500

IC502

< MAIN board top view >

2-89
ONE POINT REPAIR GUIDE
4. WIRED NETWORK CONNECTION ERROR
When you connect Accu Weahter, You-tube or Picasa through the wired LAN, the no connection
message appears.

4-1. JK250
4-1-1. Solution
Replace JK250 on MAIN board.

4-1-2. How to troubleshoot (Countermeasure)


1) Check you internet connection. Make sure it connect properly to modem or router.
2) If internet connection OK, please check the ethernet jack (JK250).
3) If there is soldering problem, please re-soldering pin JK250.
4) If after re-soldering problem still occurs, replace JK250.
5) If problem still occurs after change JK250, check BCM7633 IC (IC500).

4-1-3. Service hint (Any picture / Remark)

JK250

< MAIN board top view >

2-90
ONE POINT REPAIR GUIDE
5. BAD HDMI VIDEO / AUDIO OUTPUT
When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed
color on the screen. But component output is OK.

5-1. JK803
5-1-1. Solution
Replace JK803 (HDMI Jack).

5-1-2. How to troubleshoot (Countermeasure)


1) Check JK803 pin soldering.
2) If there is short soldering on pin JK803, re-soldering pin JK803.
3) If problem still occurs, check CF809 ~ CF812, R831 ~ R838:
If issue still NG, replace IC801.

5-1-3. Service hint (Any picture / Remark)

JK803

CF809 ~ CF812
R831 ~ R838

< MAIN board top view >

2-91
ONE POINT REPAIR GUIDE
6. BAD HDMI VIDEO / AUDIO INPUT
When unit is connected to HDMI in(1 or 2) using HDMI cable, picture shows bad color, no output or
mixed color on the screen.

6-1. JK801 & JK802


6-1-1. Solution
Replace JK801 or JK802 (HDMI Jack).

6-1-2. How to troubleshoot (Countermeasure)


1) Check JK801 or JK802 pin soldering.
2) If there is short soldering on pin JK801 or JK802, re-soldering pin JK801 or JK802.
3) If problem still occurs, check R814 ~ R829:
If issue still NG, replace IC801.

6-1-3. Service hint (Any picture / Remark)

JK802 JK801

R814 ~ R821
R822 ~ R829

IC801

< MAIN board top view >

2-92
ELECTRICAL TROUBLESHOOTING GUIDE
1. POWER SUPPLY ON SMPS BOARD

No 3.8 VA

YES

NO
Is F901 normal? Replace F901 (same fuse).

YES

NO
Is TH901 normal? Replace TH901.

YES

NO
Is BD901 normal? Replace BD901.

YES

Is the Vcc NO
(11 V ~ 25 V) supplied to IC901 Is D922/ D923 normal?
pin4?

YES YES

Power line of MAIN board is short. Check or replace D922/ D923.

No 12 V

YES

Is the NO
Vcc 14 VA supplied to IC151 Check 14 VA on SMPS board.
pin2?

YES

Is there NO
H signal at IC151 Check P_CTL from -com.
pin1?
YES

Check IC151 and replace.

2-93
ELECTRICAL TROUBLESHOOTING GUIDE

No 36 VA / 26 VA

YES

NO
Is Q901 normal? Replace Q901 (same fuse).

YES

NO
Is D928 normal? Replace D928.

YES

NO
Is IC902 normal? Replace IC902.

YES

Is the Vcc NO
(11 V ~ 25 V) supplied to IC902 Is Q910 normal?
pin7?

YES YES

Power line of MAIN or AMP board is short. Check or replace Q910.

2-94
ELECTRICAL TROUBLESHOOTING GUIDE
2. POWER SUPPLY ON MAIN BOARD

No 3.3 V

YES

Is the NO
Vcc 3.8 VA supplied to IC152/ Check 3.8 VA on SMPS board.
IC153 pin2?

YES

Is there NO Check LDO_CTRL/ DCDC33_CTRL line


H signal at IC152/ IC153 from IC101(pin58, 68).
pin1?
YES

Check IC152/ IC153 and replace.

No 5 V

YES

Is the NO
Vcc 6 VA supplied to IC154/ Check 6 VA on SMPS board.
IC155 pin2?

YES

Is there NO Check LDO_CTRL/ DCDC33_CTRL line


H signal at IC154/ IC155 from IC101(pin58, 68).
pin1?
YES

Check IC154/ IC155 and replace.

2-95
ELECTRICAL TROUBLESHOOTING GUIDE

No 1.2 V

YES

Is the NO
Vcc 14 VA supplied to IC150 Check 14 VA on SMPS board.
pin2?

YES

Is there 3.3 V at NO Check the DCDC12_CTRL line


IC150 pin6? from IC101(pin60).

YES

Check IC150 and replace.

No 1.5 V

YES

Is the NO
Vcc 14 VA supplied to IC151 Check 14 VA on SMPS board.
pin2?

YES

Is there 3.3 V at NO Check the DCDC15_CTRL line


IC151 pin6? from IC101(pin59).

YES

Check IC151 and replace.

2-96
ELECTRICAL TROUBLESHOOTING GUIDE
3. SYSTEM PART

Power cord in B

YES

BOOT display NO CN150 NO Check CN150


on FLD OK? VKK, FL-, + & SMPS board.
check OK?

YES YES

VFD_CLK NO Check R104, R107, R108


DO, STB vol. level.
OK?

YES

NO
Check DIS301. Replace DIS301.

NO P_sense NO Check Noise cap.


Power on. & SMPS board.
check OK?.

YES YES

P_CTRL NO
Check R166 vol. level.
check OK?

YES

Replace of IC101
UPD78F1165.

2-97
ELECTRICAL TROUBLESHOOTING GUIDE

Menu Home display NO 1.2 V/ 1.5 V/ NO Check IC150, IC151, IC153


on monitor OK? 3.3 V OK? and SMPS board.

YES

Reset & NO
UART RX,TX Check X101 and IC101.
OK?

YES

YES X501 NO
27.00 MHz Replace X501.
OK?

YES

IC506 NO Replace IC506


NF_ALE, NF_CLE (Nand Flash).
OK?

YES

Replace IC500 BCM7632


or IC502, IC503 (DDR3).

YES

Proper
LG Logo NO assemble MAIN NO
display on monitor and FRONT board Assemble properly.
OK? OK?

YES

System part OK.

2-98
ELECTRICAL TROUBLESHOOTING GUIDE
4. NO CVBS VIDEO OUTPUT

No CVBS video on display

YES

Is there NO
CVBS signal on Check IC251 signal or Vcc.
R2A8?

YES

Is there NO
CVBS signal out of IC250 Replace IC250.
pin6?
YES

Is there NO
signal on Check R567.
CA203?

YES

Check JK251 and RCA cable connection.

2-99
ELECTRICAL TROUBLESHOOTING GUIDE
5. NO AUDIO OUTPUT

Optical function

YES

IC201 NO
pin6 OPT_IN signal Check JK203 or replace.
OK?

YES

IC201 NO
pin26 ~ 29 I2S signal Check IC201 or replace.
OK?
YES

IC401 NO
Pin23, 24, 26, 27, 29, 30 Check IC401 or replace.
signal OK?

YES

CN401 NO
pin13, 14, 15 signal Check IC404 or replace.
OK?
YES

Update new wireless, -COM firmware.

Portable function

YES

CN253 NO
pin6, 8 audio L/R Check CN902, JK902.
OK?

YES

IC401 NO
Pin23, 24, 26, 27, 29, 30 Check IC401 or replace.
signal OK?

YES

CN401 NO
pin13, 14, 15 signal Check IC404 or replace.
OK?

YES

Update new wireless, -COM firmware.

2-100
ELECTRICAL TROUBLESHOOTING GUIDE

Tuner function

YES

IC200 NO
pin11, 12 audio L/R Check tuner module or replace.
OK?

YES

IC201 NO
pin13, 14, 15 I2S signal Check IC200 or replace.
OK?
YES

IC401 NO
pin23, 24, 26, 27, 29, 30 signal Check IC201 or replace.
OK?

YES

CN401 NO
pin13, 14, 15 signal Check CN401 or replace.
OK?
YES

Update new wireless, -COM firmware.

2-101
ELECTRICAL TROUBLESHOOTING GUIDE

BD / CD / DVD disc or USB play

YES

IC511 NO
pin4, 6, 8, 17 I2S input signal Check IC500 or replace.
OK?

YES

R446, R447, NO
R448, R432 I2S Input signal Check IC511 or replace.
OK?
YES

R423, NO
R422, R424 output signal Check IC401 or replace.
OK?

YES

IC401 NO
pin23, 24, 26, 27, 29, 30 signal Check IC201 or replace.
OK?

YES

CN401 NO
pin13, 14, 15 signal Check CN401 or replace.
OK?
YES

Update new wireless, -COM firmware.

2-102
ELECTRICAL TROUBLESHOOTING GUIDE
6. NO HDMI OUTPUT

No HDMI audio / video output

YES

JK803 NO
pin18 Vcc 5 V Check L803 and Vcc 5 V line.
OK?

YES

JK803 NO
pin19 HP_DET about 3.3 V Check hot plug detect signal from TV.
OK?
YES

Is there signal on NO
Check IC801 Vcc or replace IC801.
R841, R842?

YES

Is there signal on NO
Check X802 or replace X802.
X802?

YES

HDMI output OK.

2-103
ELECTRICAL TROUBLESHOOTING GUIDE
7. NO HDMI INPUT

No HDMI audio / video output

YES

JK801, NO
JK802 pin18 Vcc 5 V Check transmitter device.
OK ?

YES

JK801, NO
JK802 pin19 HP_DET about 3.3V Check IC801 status.
OK?
YES

Is there NO
signal on JK801, JK802 Replace IC801.
pin15,16?
YES

JK803 NO
pin18 Vcc 5 V Check L803 and Vcc 5 V line.
OK?
YES

JK803 NO
pin19 HP_DET about 3.3 V Check hot plug detect signal from TV.
OK?
YES

Is there signal on NO
Check IC801 Vcc or replace IC801.
R841, R842?

YES

Is there signal on NO
Check X802 or replace X802.
X802?

YES

HDMI output OK.

2-104
WAVEFORMS
1. SYSTEM PART-1 (X-TAL)
1

IC500

3 4

IC101

1 2

X500, 27 MHz X802, 28.63 MHz

3 4

X101, 20 MHz X200, 24.57 MHz

2-105
2. SYSTEM PART-2 (DDR3 MEMORY)
5 IC500

DDR3_BA0

6 7
8

DDR3_nWE

7 8

DDR3_nCAS DDR3_CLK01_P

2-106
3. VIDEO PART (100% FULL COLOR-BAR)

10
12

11

9 10

COMPOSITE COMP_Y

11 12

COMP_Pb COMP_Pr

2-107
4. HDMI PART

13
14

15 16

13 14

HPD_TX DDC_SDA

15 16

DDC_SCL TXC+

2-108
5. MICOM AND MPEG I/F PART
17

17 18

19
BCM_nRESET

18

MICOM_UART_RX2

19

MICOM_UART_TX2

2-109
MEMO

2-110
WIRING DIAGRAM

22P FFC

CN401

CN601
CABLE

14P
HARNESS
MAIN AMP

CN150
CABLE

CN251 CN253 CN252 CN201 CN250


12P B'd to B'd
4P 5P
9P FFC OPTIONAL 26P FFC
HARNESS HARNESS
CABLE PART CABLE
CABLE

CN901
CABLE
24P FFC
CN202 CN203 CABLE

Bluetooth Wi-Fi Wireless


JACK SMPS

CN301
3P
HARNESS FRONT
CN331

CN303

CABLE
POWER KEY

TOUCH

2-111 2-112
BLOCK DIAGRAMS
1. SMPS BLOCK DIAGRAM

4.5V FL(+/-)

-27V VKK
System
Snubber TRANS 14VA
for Power IC EER2828
Rectifier Circuit
(Bridge, CAPACITOR) IC Peripheral Circuit 5.6V

3.8VA

Filter
Section
(Varistor,
Resistor, P-CTRL
Line Filter
Thermistor) FL
Standby
: 16.5V FR
Digital
TRANS SW
IC Power
Snubber 32V/39V
(Power AMP & MAIN AMP C
FET
AC Power MAIN) &
AMP SL

IC Peripheral Circuit SR

2-113 2-114
2. MPEG / AMP BLOCK DIAGRAM
3.3 V / 5 V 24.576 MHZ
12C(1) SPI(1)
2ch ADC 12C(1)
1.2 V / 3.3 V
(CS5346)
i-pod NJM2794 3.3V
Audio DSP SDRAM 32 V/ 39 V/ 12 V
AUX DIR CS495314
Portable I2S CS8422 Flash
- Decoding TAS5614
Tuner Processing 3.3 V 19.2 MHZ
3.3 V
Optical SPDIF Sound Effect LPF
3.3 V
Bass (D0/D1/D2)

74ALVC244
Management I2S(6ch)
ChDelay PS9850 TAS5614
AV sync
3.3 V Downmix
ADC I2S
MIC S4308 I2S
CS5340 McASP0 Rx 12C(1)
EPHY_TDP/N
MIC_Det
3.3 V
TAS5614
Ethernet EPHY_RDP/N I2S
74ALVC244
D+,D-
USB / ,5V 74ALVC244
Wi-Fi / Dongle I2S 3.3 V
UART 244_

74ALVC244
To MD X3 CTRL1,
CTRL2,
45/18p FFC CTRL3 3.3V_M
3.3 V
EEPROM
Interface
A/B/C/D/E/F/G/H/RF
BCM7633 I2C
1.2/1.5/3.3V 27 MHz E2P MICOM
TRD, FOD ROM NEC 100P
5V 1.5 V
SLD, SPD 3.3V_M
DDR3 X2
Motor Driver(7ch)TILT, LOAD 20MHZ
(512MB)
OPU (R2A30234SP)
NAND 3.3 V
12C(2)_
(1GB) Touch/
Wireless Option WLESS
5V
MD CP Chip 3.3 V
Motor Driver(2ch) COLD (D1/D2)
TMDS I2S Wireless
LB1848M
CVBS/iPOD TX Module

5V
To From To To
Video SW HDMI RX HDMI RX HDMI TX
LOGO_SWITCH
PWR_ON_STATUS

2-115 2-116
3. HDMI / VFD / TOUCH / VIDEO / DC-DC BLOCK DIAGRAM

VFD TOUCH 12C(2), IRQ1 P_KEY 12C(2), IRQ2

12C(1) TOUCH TOUCH


CY8C21434(20446) CY8C21434

VFD
SPI(2) MC3401L
- HB906 : 6key (PWR : Tact, Vol : Encoder)
- HB966 : 8key(CY8C20446A)
Only HB966
From
HDMI Micom
DCDC Block

ADV7622
VCC_14V
3.3V_BCM 3.3V 1.5V 1.2V
DC-DC
AOZ1037

HDMI
Connector CEC DC-DC
HPD AOZ1072
HPD DDC_DAT,CLK
HDMI_5V VCC_3.8VA
5V RX TX HDMI_OUT
DDC_I2C HPD LDO
TJ3965
TMDS TMDS
TMDS ARC LDO
TJ3965
TMDS, DDC,HPD
HDMI_IN INT_RX,TX,
HDMI_
(2 Input) SDA,SCL RESET

I2S I2S
VIDEO
ARC_SPDIF
From
Component Comp. out
From To To From
BCM DIR DSP DSP THS7365
Video Drive
From MM1507
i-pod / CVBS CVBS out
Video SW

2-117 2-118
4. POWER - BCM / FE / MICOM / HDMI BLOCK DIAGRAM

I2C
M24C16
TJ3965 HDMI_3V3
3V3_MICOM
+3.8VA SOP8
HDMI_1V8
P_SENSE ADV7622
S7127 u-COM LM1117T
O252
P_CTRL
P_CTRL
I2C VCC_5V VCC_5V_HDMI
VCC_3V3
TUN
VCC_3V3
EDID_EEPROM
3.3V_BCM NAND
FLASH
3.3V_BCM
CP
TJ3965 VCC_3V3 3.3V_BCM I2C
SOP8 2.5V_BCM

VCC_1V5 1.5V
+14VA AOZ1073
BCM_7633
EPHY
VCC_1V2 1.2V Ethernet
AOZ1037

Micom_CTRL1/2/3 DDR3_RST

1.5V DDR3

LM1117 THS7314
+8V_OPU VCC_3V3_VIDEO
VCC_3V3
SOT223
THS7316
+12V_LOADER
LM29152RS Loader

+6VA LM29152RS +5V_LOADER MOTOR VCC_3V3_MIC


MIC_ADC
VCC_5V

2-119 2-120
5. POWER - DSP / ADC / DIR / WIRELESS BLOCK DIAGRAM
DVDD33
VCC_3V3

1.8V
LM1117T CS497024_DSP
O252

VCC_3V3
FLASH

VCC_3V3
SDRAM

VCC_3V3
+6VA CS8422_DIR

VCC_3V3
BLUETOOTH
VCC_3V3

LM39102-3L VCC_5V
SOT223 CS5346_ADC
VA5V

VCC_5V
WIRELESS
(WITH SRC_3CH)
VCC_5V
NJM2794
VCC_5V
MM1507
VCC_5V
NJM2505

2-121 2-122
6. POWER - FRONT / i-Pod / USB / Wi-Fi / TOUCH BLOCK DIAGRAM

FROM_MAIN

+3.8VA 3.3VA ET16315

RCU
Touch

Volume

LED

VKK/FL-+ VFD

HDD USB(1A)

+5.6V
LM39100-3L USB_5V USB
SOT223
EXTERNAL HDD IPOD(1A)
LM39100-3L
SOT223 IPOD_5V IPOD
WIFI(310mA)
LM39100-3L
SOT223
WIFI_5V WIFI

2-123 2-124
IMPORTANT SAFETY NOTICE SPECIAL COMPONENTS ARE SHADED ON THE NOTE :
SCHEMATIC FOR EASY IDENTIFICATION. 1. Shaded( ) parts are critical for safety. Replace only
WHEN SERVICING THIS CHASSIS, UNDER NO THIS CIRCUIT DIAGRAM MAY OCCASIONALLY with specified part number.

CIRCUIT DIAGRAMS CIRCUMSTANCES SHOULD THE ORIGINAL DESIGN


BE MODIFIED OR ALTERED WITH OUT PERMISSION
FROM THE LG CORPORATION. ALL COMPONENTS
DIFFER FROM THE ACTUAL CIRCUIT USED. THIS
WAY, IMPLEMENTATION OF THE LATEST SAFETY
AND PERFORMANCE IMPROVEMENT CHANGES
2. Voltages are DC-measured with a digital voltmeter
during Play mode.

1. SMPS CIRCUIT DIAGRAM SHOULD BE REPLACED ONLY WITH TYPES


IDENTICAL TO THOSE IN THE ORIGINAL CIRCUIT.
INTO THE SET IS NOT DELAYED UNTIL THE NEW
SERVICE LITERATURE IS PRINTED.

FLD No Power Vkk No Power 6VA No Power


No Power D927 is Defective D926 is Defective D924 is Defective
No Power D904 is Defective
12
BD901 is Defective

11

3.8VA No Power
D922, D923 are Defective

10

14VA No Power
9 D925 is Defective

12V No Power
IC951 is Defective

S/W Error
IC901, IC902 are Defective
No AMP Power
Q910, PC902,Q914 are Defective
6

Switching Error
PC901, IC903 are Defective

AMP output No Power


D908 is Defective
No Power
F901 is Defective
4

Switching Error
PC903, IC904 are Defective

Warning
Parts that are shaded are critical with
1 respect to risk of fire or electrical shock.
SMPS
EBY61089401, REV7.3
2011.02.24
A B C D E F G H I J K L M N O P Q R S T

2-125 2-126
2. MAIN - CPU#1 CIRCUIT DIAGRAM
1

12

11

10

1
: WAVEFORM NUMBER CPU#1
EBY60991501(#2), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-127 2-128
3. MAIN - CPU#2 CIRCUIT DIAGRAM

12

11
5

10

7
6 7
8

1
: WAVEFORM NUMBER CPU#2
EBY60991501(#3), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-129 2-130
4. MAIN - DDR3, NAND CIRCUIT DIAGRAM

12

11

10

1
DDR3 / NAND
EBY60991501(#4), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-131 2-132
5. MAIN - BCM7633 FRONT END CIRCUIT DIAGRAM

12

11

10

1
FRONTEND
EBY60991501(#5), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-133 2-134
6. MAIN - MICOM CIRCUIT DIAGRAM

12
3

11

10

17 18
9
19

1
: WAVEFORM NUMBER MICOM
EBY60991501(#6), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-135 2-136
7. MAIN - HDMI CIRCUIT DIAGRAM

12

11

10

9
2

13
7 14

15 16
6

1
: WAVEFORM NUMBER HDMI
EBY60991501(#7), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-137 2-138
8. MAIN - ADC, DIR CIRCUIT DIAGRAM

12

11

10

1
: WAVEFORM NUMBER ADC / DIR
EBY60991501(#8), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-139 2-140
9. MAIN - DSP CIRCUIT DIAGRAM

12

11

10

1
DSP
EBY60991501(#9), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-141 2-142
10. MAIN - POWER CIRCUIT DIAGRAM

12

11

10

1
POWER
EBY60991501(#10), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-143 2-144
11. MAIN - I/O CIRCUIT DIAGRAM

12

11 9

10
10
12

11

1
I/O
: WAVEFORM NUMBER EBY60991501(#11), REV7.4
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-145 2-146
12. PWM CIRCUIT DIAGRAM

12

11

10

1
PWM
EBY60991601(#1), REV7.1
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-147 2-148
13. AMP CIRCUIT DIAGRAM

12

11

10

1
AMP
EBY60991601(#2), REV7.1
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-149 2-150
14. FRONT JACK CIRCUIT DIAGRAM - OPTIONAL PART
14-1. USB & PTB & MIC CIRCUIT DIAGRAM
12

11

10

1
USB & PTB & MIC
EBY60991902, REV1.6
2011.02.26
A B C D E F G H I J K L M N O P Q R S T

2-151 2-152
14. FRONT JACK CIRCUIT DIAGRAM - OPTIONAL PART
14-2. USB & PTB CIRCUIT DIAGRAM
12

11

10

1
USB & PTB
EBY60991901, REV8.1
2011.02.12
A B C D E F G H I J K L M N O P Q R S T

2-153 2-154
15. FRONT TIMER CIRCUIT DIAGRAM

12

11

10

1
FRONT
EBY60992001(#1), REV6.1
2010.12.07
A B C D E F G H I J K L M N O P Q R S T

2-155 2-156
16. FRONT TOUCH CIRCUIT DIAGRAM

12

11

10

1
TOUCH
EBY60992001(#2), REV6.1
2010.12.07
A B C D E F G H I J K L M N O P Q R S T

2-157 2-158
MEMO
17. POWER KEY CIRCUIT DIAGRAM

12

11

10

1
POWER KEY
EBY61050201, REV2.1
2010.12.07
A B C D E F G H I J

2-159 2-160
CIRCUIT VOLTAGE CHART
1. ICs 2. CAPACITORS
Description Location Division Voltage(V) Description Location Division Spec(V) Voltage(V) Description Location Division Spec(V) Voltage(V) Location No. Value (+) (-)
SMPS Vcc 2.0~5.5 3.26 S7127F_ VCC 0.3~15 3.7 MAIN Board
3.7VA - - IC103
Assembly IC204,IC205, AUK Vout 2.55~2.85 3.26
74HCT244 IC404,IC811 Vi 0~5.5 3.246 CA402 100/16V 3.31 0
3V3_Micom - 3.45 THS7365 IC251 Vs+ 3~5 4.98
Vo Vcc 3.257 C810 47/16V 2.005 0
P_CTRL - 3.247 VIN 2.5~6 3.73
Main TVDD 3.14~3.47 3.26 CA102 47/16V 3.395 0
P_Sense - 3.451 TJ3966DP IC802
DVDDIO 3.14~3.47 3.26 Vout 3.3 3.26 CA151 100/16V 5.88 0
3.8VA - 3.76 UP-
TXPLVDD 1.71~1.89 1.848 CA153 100/16V 3.308 0
ADV7622 IC801 IC101 VDD 1.8~5.5 3.42
Vin 3.31 D78F11645
DSP_1V8 IC405 CVDD 1.71~1.89 1.81 CA157 100/16V 3.69 0
Vout 1.81 VM1 7~13.2 12.43
TXPVDD 1.71~1.89 1.81 CA160 220/16V 5.87 0
EN 3.235 VM2 7~13.2 12.43
TXAVDD 1.71~1.89 1.81 R2A30209SP SIC704 CA407 10/16V 1.818 0
Vcc_5V IC154 Vin 5.68 VM3 7~13.2 12.43
VDD12 1.14~1.26 1.192 CA514 47/16V 1.499 0
Vout 4.98 5VCC 4.5~5.5 4.98
PLLVDD 1.14~1.26 1.195 CA515 47/16V 1.499 0
EN 3.439 LB1848M SIC705 VIN 2.5~7.5 4.98
XTAL_ CA802 47/16V 1.819 0
5V_Loader 1.14~1.26 1.192
SIC704 Vin 6.57 VDD12 LM358 SIC706 VCC 3~32 4.98
/OPU CA804 100/16V 3.288 0
Vout 4.95 BCM7633 IC500 VDD33 3.135~3.465 3.278 LM1117_
IC803 VIN 12 3.268 CA806 220/16V 3.7 0
TO252
VD 3.309 AVDD33 2.97~3.63 3.278
CS5346 IC200 SC774 100/16V 12.51 0
MM1507XNRE IC250 VCC 4.5~13 4.98
VA - VDD15 1.425~1.575 1.491
SCA701 100/16V 8.18 0
NJM2505 IC254 V+ 4.5~9.0 4.98
VA 3.309 CLK27_
CS8422 IC201 2.375~2.75 2.539 SCA702 33/25V 12.51 0
XVDD25 NJM2794RB2 IC203 V+ 4.3~13 4.99
VL -
SCA703 100/16V 4.98 0
VDD 1.71~1.89 1.817 TJ3966DP IC802 VIN 6.5 3.73
EN 3.429
SCA704 220/16V 5.87 0
CS495314 IC401 VDDA 3.13~3.46 3.247 AOZ1037 IC150,IC151 VIN 4.5~16 12.67
Wi-Fi 5V IC155 Vin 5.69
SCA709 22/16V 4.98 0
VDDIO 3.13~3.46 3.247 TJ3965D-
Vout 5.2 IC152,IC153 VIN 6.5 3.73
ADJ FRONT Board
VA 4.75~5.25 4.94
Vin 3.29
HDMI_1V8 IC803 VA 3.1~5.25 4.98 C307 47/16V 2.995 0
CS5346_ VD 3.13~3.47 3.252
Vout 1.8 IC200
ADC CS5340 IC206 VD 3.1~5.25 3.34 C309 220/16V 3.384 0
VLS 3.13~5.25 3.245
EN(P_CTRL) 3.291
VL 1.5~5.25 3.34 C3A1 100/16V 3.469 0
VLC 3.13~5.25 3.248
HDMI_3V3 IC802 Vin 1.818
LM39102D- AMP Board
VL 1.71~5.25 3.256 IC154,IC155 VIN 2.25~16 5.64
Vout 3.29 ADJ
CS8422_ C602 100/16V 3.422 0
IC201 VA 3.135~3.465 3.255
Servo_VREF Vout 3.52 DIR Vcc 1.5~10 3.35 C606 10/16V 4.93 0
V_REG 3.135~3.465 3.255 AZ1117BH-
Vin 1.279 IC810 Vi 12 3.26
ADJTRE1 C607 10/16V 4.94 0
VDD 3.0~3.6 3.256
Vout 1.51 EM638165TSA
IC402 Vo 1.2~3.36 1.917
-6G C608 10/16V 12.12 0
1V5 DDR VDDQ 3.0~3.6 3.256
IC151 EN 3.428 74AHC244PW
IC511 VIN 2.0~5.5 3.35
3A +118 C663 100/16V 3.42 0
VDD 1.425~1.575 1.493
FB 0.792 K4B2G16468 IC502,IC503
CP2.0B IC509 Vcc 2.8~3.6 3.34 C664 220/16V 1.252 0
VDDQ 1.425~1.575 1.493
Vcc 12.8
LM1117_1.8V IC405 VIN 1.5~7 3.35 C665 10/16V 6.555 0
VIO 3.257
Vin 12.79 HY27UF082G IC506 2.7~3.6 LM29152RS-
VCC 3.258 SIC710 VIN 2.3~26 5.64
Vout 1.194 ADJ
1V2 Core LM1117_ VIN 15 12.43
IC150 EN 3.43
4A ADJ TO252 SIC707
FB 0.794 1.8V Vout 8 6.95
Vcc 12.79
Vin 3.31 LM39102D- IC299 VIN 2.25~16 5.63
1.8 Vcc IC405 ADJ
Vout 1.81
IC102,
M24C16 IC804,IC805 VCC 1.8~5.5 4.76

MX-
IC403 VCC 2.7~3.6 3.34
25L3205D
NLASB
IC806,IC807,
3157 IC808,IC809 VCC 1.65~5.5 4.76
DFT2G

2-161 2-162
PRINTED CIRCUIT BOARD DIAGRAMS
1. MAIN P. C. BOARD DIAGRAM
(TOP VIEW)

2-163 2-164
MAIN P. C. BOARD DIAGRAM
(BOTTOM VIEW)

2-165 2-166
2. SMPS P. C. BOARD DIAGRAM
NOTE) Warning
(TOP VIEW) (BOTTOM VIEW) Parts that are critical with respect to risk
of fire or electrical shock.

2-167 2-168
3. AMP P. C. BOARD DIAGRAM
(TOP VIEW) (BOTTOM VIEW)

2-169 2-170
4. FRONT TIMER P. C. BOARD DIAGRAM
(TOP VIEW)

(BOTTOM VIEW)

5. POWER KEY P. C. BOARD DIAGRAM


(TOP VIEW)

(BOTTOM VIEW)

2-171 2-172
6. FRONT JACK P. C. BOARD DIAGRAM - OPTIONAL PART
6-1. USB & PTB & MIC P. C. BOARD DIAGRAM
(TOP VIEW) (BOTTOM VIEW)

6-2. USB & PTB P. C. BOARD DIAGRAM


(TOP VIEW) (BOTTOM VIEW)

2-173 2-174
SECTION 3
CABINET & MAIN CHASSIS

CONTENTS

EXPLODED VIEWS ......................................................................................................................................... 3-3


1. CABINET AND MAIN FRAME SECTION ................................................................................................. 3-3
2. DECK MECHANISM SECTION (BM12T) ................................................................................................. 3-5
3. SPEAKER SECTION ................................................................................................................................ 3-7
3-1. CENTER SPEAKER EXPLODED VIEW ............................................................................................. 3-7
3-2. FRONT SPEAKER EXPLODED VIEW ............................................................................................... 3-8
3-3. REAR SPEAKER EXPLODED VIEW .................................................................................................. 3-9
3-4. PASSIVE SUBWOOFER EXPLODED VIEW .................................................................................... 3-10
4. PACKING ACCESSORY SECTION ....................................................................................................... 3-11

3-1
MEMO

3-2
EXPLODED VIEWS
1. CABINET AND MAIN FRAME SECTION
462

OPTIONAL PART
463 462
C
B

A
CN303
CABLE4
H

480 250
464 CABLE3
467 CABLE2
A43 D
C
E

462
463
F A50

A41
Wi-Fi
A46 C
A51 CABLE6 B A

MAIN
D 463
273 CABLE1
464 E
269
K
J 463
464 F H I
K J
G 463
265
260 CN901
I
464 AMP
279
464
A45
SMPS
463
462
320
A47
L
300
261

261 A44

268 L 250R
261

3-3 3-4
MEMO
2. DECK MECHANISM SECTION (BM12T)

1439

1002
A001

1001
1005
1003 1004
1026

1030
1025
1437

1437
1024
1025
1012 1049

1017
1433 1437
1024
1013 1015

1016 1011
1020

1031

1050
1431

1019 1043
A005
1018
1045

1439

3-5 3-6
3. SPEAKER SECTION
3-1. CENTER SPEAKER EXPLODED VIEW

A700

3-7
3-2. FRONT SPEAKER EXPLODED VIEW

A800

3-8
3-3. REAR SPEAKER EXPLODED VIEW

A600

3-9
3-4. PASSIVE SUBWOOFER EXPLODED VIEW

A900

3-10
4. PACKING ACCESSORY SECTION
OPTIONAL PART

801 Owners manual 808 Batteries

811 Video cable 814A iPod cradle

825 FM antenna

900 Remote control 832 CD title

804 Bag

803 Packing

803 Packing
803B Speaker packing

803D Speaker packing 803A Speaker packing

803C Speaker packing

802 Box

Speaker Cables
WIRE80 Front Left
WIRE81 Front Right
WIRE70 Center
WIRE90 Subwoofer
WIRE60 Front Left
WIRE61 Front Right

3-11
MEMO

3-12
SECTION 4
BCM7633 F/E LOADER PART

CONTENTS

COMPONENT REPAIR GUIDE ............................................................................................................... 4-2


1. ABNORMAL MD OPERATION ................................................................................................................. 4-2
2. "ALL BD DISC" READING ERROR .......................................................................................................... 4-3
3. "ALL DVD DISC" READING ERROR ....................................................................................................... 4-4
4. "ALL CD DISC" READING ERROR .......................................................................................................... 4-5
5. ABNORMAL SERVO OPERATION .......................................................................................................... 4-6

HOW TO USE THE SA RESET FUNCTION ....................................................................................... 4-7


1. SA RESET PURPOSE .............................................................................................................................. 4-7
2. REQUIRED SA RESET ............................................................................................................................ 4-7
3. SA RESET PROCEDURE ........................................................................................................................ 4-7

MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION ...................................... 4-9


1. BCM7633 .................................................................................................................................................. 4-9
2. DRIVE IC (R2A30209SP) : SPINDLE MOTOR AND 6CH ACTUATOR DRIVER.................................. 4-12
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (LTH-A12) .................................................. 4-14

BLOCK DIAGRAM .................................................................................................................................... 4-15

4-1
COMPONENT REPAIR GUIDE
1. ABNORMAL MD OPERATION
Abnormal disc reading or abnormal tray open/close.
Replace new MD and test if it is operated normally.

1-1. Component
1) Traverse assembly
2) FFC cable from MAIN board to MD

1-2. How to troubleshoot (Countermeasure)


1) Check the connection between main board and FFC cable,
2) Confirm the connection point.
3) If all the cable connections are normal, replace the traverse assembly.

1-3. Service hint (Any picture / Remark)


After changing MD(Traverse assembly), you must perform "SA Reset".
Refer to the next chapter "How to use the SA reset function".

1-3-1. HB906/ HB966/ HX996 MD: BM12T (HL09LG MD APPEARANCE)

Pick-up

Sled / Spindle
Loading

< MD top view > < MD bottom view >

4-2
COMPONENT REPAIR GUIDE
2. "ALL BD DISC" READING ERROR
- All the Blu-ray disc is not operated, but DVD and CD are operated normally.
- If the LDO for APC of BD laser diode is abnormal, BD doesn't work.
- If the LD current control is abnormal, BD doesn't work.

2-1. Component
1) MD (Traverse Assembly)
2) SIC707 Adjustable LDO

2-2. How to troubleshoot (Countermeasure)


1) Check MD (Traverse, pick-up) first of all
2) Check input/output voltage of LDO SIC707 (12 V, 8.1 V)
3) If output voltage is abnormal, check the periphery of SIC707 and replace it.
4) Check the BD LD Control input/output.
If input signal (LTHR) is ok, but no output (LDI_BD), check the TR SQ714, SQ716

2-3. Service hint (Any picture / Remark)

12V

8V

INPUT
(FROM MAIN CHIP)

OUTPUT(TO PICK-UP)

4-3
COMPONENT REPAIR GUIDE
3. "ALL DVD DISC" READING ERROR
- All the DVD disc is not operated, but BD and CD are operated normally.
- If the LD current control is abnormal, DVD doesn't work.

3-1. Component
1) MD (Traverse Assembly)
2) SQ712, SQ717

3-2. How to troubleshoot (Countermeasure)


1) Check MD (Traverse, pick-up) first of all.
2) Check the DVD LD Control input/output.
If input signal (LDEL0) is ok, but no output (LDI_DVD), check the TR SQ712, SQ717.

3-3. Service hint (Any picture / Remark)

5V

INPUT
(FROM MAIN CHIP)

OUTPUT(TO PICK-UP)

4-4
COMPONENT REPAIR GUIDE
4. "ALL CD DISC" READING ERROR
- All the CD disc is not operated, but BD and DVD are operated normally.
- If the LD current control is abnormal, CD doesn't work.

4-1. Component
1) MD (Traverse Assembly)
2) SQ713, SQ715

4-2. How to troubleshoot (Countermeasure)


1) Check MD (Traverse, pick-up) first of all.
2) Check the CD LD Control input/output.
If input signal (LDEL1) is ok, but no output (LDI_CD), check the TR SQ713, SQ715.

4-3. Service hint (Any picture / Remark)

5V

INPUT
(FROM MAIN CHIP)

OUTPUT
(TO PICK-UP)

4-5
COMPONENT REPAIR GUIDE
5. ABNORMAL SERVO OPERATION
- The actuator, spindle and sled operation of pick-up are abnormal.
- After changing MD, the motors are abnormal operations.
- After changing Motor Drive IC, the motors are abnormal operations.

5-1. Component
1) MD (Traverse Assembly)
2) SIC706 AZ4580MTR-E1

5-2. How to troubleshoot (Countermeasure)


1) Check if the input/output voltage of SIC706 (pin5 and pin7) is 1.65 V.

5-3. Service hint (Any picture / Remark)

1.65V

INPUT
(FROM MAIN CHIP)

4-6
HOW TO USE THE SA RESET FUNCTION
1. SA RESET PURPOSE
1) If we change system, we should do SA adjustment to get better performance of BD disc.
2) This is the operation to locate collimator lens of pick-up at the exact point.
3) We use this value to playback the BD disc after we store into the flash memory.

2. REQUIRED SA RESET
1) After changing Traverse.
2) After changing Main Board Assembly.
3) After changing Main Board Flash IC.

3. SA RESET PROCEDURE
1) After the set turn on.
(then, mode is the home menu)

2) Press HOME key to escape from home menu.

3) Press the 4 > 5 > 6 > 2 > 5 > 8 > 0(numeri-


cal button) on the remote controller to display debug
window.

4-7
4) Select 6 on debug window to perform SA Reset.

5) Press Return key or Pause key to finish debug


mode.

6) Playback once BD disc more than 3 seconds.


(At this time, you must use BD ROM single layer
and BDR single layer disc.)
How to check the BD Single Layer and Double Layer Disc
- Check the disc reverse side of printed label and
then you can see the Bar code in the near of center
BD Single Layer Disc BD Double Layer Disc hole.
- You should use BD disc which has 1 Barcode like
Barcode 1 EA Barcode 2 EA
left picture.
- If you use Double Layer Disc, we dont perform
the SA adjustment, it might be not able to read
BD disc.

4-8
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION
1. BCM7633
1-1. Front-end Block Diagram

PICK-UP
& MOTOR

ADC
DFE
RF IN CD,DVD,BD
Demodulator,
Decoders
Wobble Detector
AFE ADC

A~J IN
ADC

Servo
DSP
FORCUS,
TRACKING, PDM
MOTOR DACs

ARM Cortex R4
Laser Processor
LASER Control FE Control

OSC, MEMORY(DDR,FLASH) :B/END SHARING

4-9
1-2. Pin Function
OFE Motor Driver Interface
Label Function I/O IO PU/PD Tol. (V) Loc. Description
OFE_MDI_FG I I/O PU 3.3 E8 Spindle Motor Feedback
OFE_MDI_DMO O O 3.3 E9 Spindle Motor Output
OFE_MDI_STEP1 O O 3.3 F9 Sled Step Motor PDM DAC
OFE_MDI_STEP2 O O 3.3 G9 Sled Step Motor PDM DAC
OFE_MDI_FOO O O 3.3 B9 Focus PDM Output/Focus Tilt PDM Output
OFE_MDI_TILT O O 3.3 E10 Tilt PDM Output/Focus Tilt PDM Output
OFE_MDI_TRO O O 3.3 G8 Tracking PDM Output
OFE_MDI_COLLSIN O O 3.3 F8 Collimator Sine PDM Output
OFE_MDI_COLLCOS O O 3.3 F10 Collimator Cosine PDM Output
OFE_OPU_VREFPDM O I/O 3.3 C9 Reference Voltage PDM Output

OFE Optical Pickup Unit (OPU) Interface


Label Function I/O IO PU/PD Tol. (V) Loc. Description
OFE_OPU_DVDFPDIPVREF AIO AIO - C18 DVD Fwd Photodiode and Ref Voltage
OFE_OPU_DVDFPDINVREF AIO AIO - C19 DVD Fwd Photodiode and Ref Voltage
OFE_OPU_BDFPDIP AI AI B17 BD Fwd Photodiode In
OFE_OPU_BDFPDIN AI AI B16 BD Fwd Photodiode In
OFE_OPU_GAINSW O I/O 3.3 C12 OPU Gain Switch
OFE_OPU_GPADC1 AI AI B19 General Purpose ADC Channel Input
OFE_OPU_GPADC2 AI AI B18 General Purpose ADC Channel Input
OFE_OPU_VREF AO AO E16 Reference Voltage
OFE_OPU_VREFB AO AO E18 Reference Voltage for OEIC (1.5 to 2.55V)
OFE_OPU_AIN AI AI C22 Photodiode Input A
OFE_OPU_BIN AI AI D21 Photodiode Input B
OFE_OPU_CIN AI AI D22 Photodiode Input C
OFE_OPU_DIN AI AI E21 Photodiode Input D
OFE_OPU_EIN AI AI E22 Photodiode Input E
OFE_OPU_FIN AI AI F21 Photodiode Input F
OFE_OPU_GIN AI AI F22 Photodiode Input G
OFE_OPU_HIN AI AI F20 Photodiode Input H
OFE_OPU_DVDRFP AI AI F19 Summed RF Input Port
OFE_OPU_DVDRFN AI AI G19 Summed RF Input Port
OFE_OPU_BDRFP AI AI F18 2nd Summed RF Input Port
OFE_OPU_BDRFN AI AI G18 2nd Summed RF Input Port
OFE_OPU_ANATP1P AIO AIO C17 Differential high-speed output debug port 1
OFE_OPU_ANATP1N AIO AIO C16 Differential high-speed output debug port 1
OFE_OPU_ANATP2P AIO AIO D17 Differential high-speed output debug port 2
OFE_OPU_ANATP2N AIO AIO D16 Differential high-speed output debug port 2
OFE_OPU_LDEL1 O T/O 3.3 C11 Laser Control PDM Output
OFE_OPU_LDEL0 O T/O 3.3 C10 Laser Control PDM Output
OFE_OPU_LTHR O T/O 3.3 B10 Laser Control PDM Output
OFE_OPU_PLLTP AO AO G16 OPU PLL test pinDo not connect
OFE_OPU_PLLTN AO AO G15 Test pinDo not connect

4-10
OFESerial Interface
Label Function I/O IO PU/PD Tol. (V) Loc. Description
OFE_SER_SEN2 I/O STI/O PU 3.3 C7 SSI Enable Out
OFE_SER_SCLK I/O I/O PU 3.3 A9 SSI Clock Out
OFE_SER_SDATA I/O I/O PU 3.3 D9 SSI Data In/out
OFE_SER_SBUSY I/O I/O PD 3.3 E7 SSI Busy In/SEN4

OFEGeneral Purpose
Label Function I/O IO PU/PD Tol. (V) Loc. Description
OFE_GP_PA0 I/O I/O 3.3 F13 OFE_GP_PA0/Gain SW2
OFE_GP_PA1 I/O I/O 3.3 E13 OFE_GP_PA1/SEN4
OFE_GP_PA2 I/O I/O 3.3 F12 OFE_GP_PA2/SEN3
OFE_GP_PA3 I/O I/O 3.3 G12 OFE_GP_PA3/AlphaSIN
OFE_GP_PA4 I/O I/O 3.3 G11 OFE_GP_PA4/AlphaCOS
OFE_GP_PA5 I/O I/O 3.3 F11 OFE_GP_PA5/PanicIn
OFE_GP_PA6 I/O I/O 3.3 E12 OFE_GP_PA6/ExtINT_
OFE_GP_PA7 I/O I/O 3.3 D11 OFE_GP_PA7
OFE_GP_PB0 I/O I/O 3.3 D14 OFE_GP_PB0/MIOCLK
OFE_GP_PB1 I/O I/O 3.3 E14 OFE_GP_PB1/Land
OFE_GP_PB2 I/O I/O 3.3 F14 OFE_GP_PB2
OFE_GP_PB3 I/O I/O 3.3 G14 OFE_GP_PB3
OFE_GP_PB4 I/O I/O 3.3 C13 OFE_GP_PB4/MIO0/DIGTP1
OFE_GP_PB5 I/O I/O 3.3 B13 OFE_GP_PB5/MIO1/DIGTP2
OFE_GP_PB6 I/O I/O 3.3 D12 OFE_GP_PB6/MIO2/DIGTP3
OFE_GP_PB7 I/O I/O 3.3 E11 OFE_GP_PB7/MIO3

OFEAnalog Supply
Label Function I/O IO PU/PD Tol. (V) Loc. Description
OFE_AVDD1P2RFDPD APWR APWR 1.2 A19 Analog Power for RF and DPD (1.2 V)
OFE_AVSSRFDPD AGND AGND A18 Analog Ground for RF and DPD
OFE_AVDD1P2SERVOADC APWR APWR 1.2 A16 Analog Power for Servo ADC (1.2 V)
OFE_AVSSSERVOADC AGND AGND A17 Analog Ground for Servo ADC
OFE_AVDD1P2WOBBLE APWR APWR 1.2 B20 Analog Power for Wobble (1.2 V)
OFE_AVSSWOBBLE AGND AGND C20 Analog Ground for Wobble
OFE_AVDD1P2ADCPLL APWR APWR 1.2 B21 Analog Power for ADC PLL (1.2 V)
OFE_AVSSADCPLL AGND AGND C21 Analog Ground for ADC PLL
OFE_AVDD3P3 APWR APWR 3.3 B14 Analog Power for 2.5V Regulator (3.3 V)
OFE_AVDD2P5CAP AGND AGND A14 Output cap for 2.5V regulator

4-11
2. DRIVE IC (R2A30209SP)
: SPINDLE MOTOR AND 6CH ACTUATOR DRIVER
2-1. Block Diagram

4-12
2-2. Pin Function

PIN NO SYMBOL FUNCTION


1 SPIN Spindle control voltage input
2 SL1IN Slide control voltage input 1
3 SL2IN Slide control voltage input 2
4 SPLIM Input terminal for spindle current limit
5 VM2 Motor Power Supply 2(for Slide)
6 SL2+ Slide non-inverted output 2
7 GND GND
8 SL2- Slide inverted output 2
9 SL1+ Slide non-inverted output 1
10 SL1- Slide inverted output 1
11 GND GND
12 U Motor drive output U
13 V Motor drive output V
14 W Motor drive output W
15 TSDFLG TSD flag output
16 COMMON Motor common
17 IPRO2 Input terminal for ACT2 current protect
18 SLLIM Input terminal for slide current limit
19 FG Frequency generator output
20 EN1 Input terminal for enable 1
21 EN2 Input terminal for enable 2
22 VM1 Motor Power Supply 1(for Spindle)
23 SPGS Input terminal for gain select SPM
24 IPRO1 Input terminal for ACT13 current protect
25 ACGS Input terminal for gain select ACT
26 VM3 Power Supply3(for Loading)
27 LO+ Loading non-inverted output
28 LO- Loading inverted output
29 GND GND
30 ACT2- ACT2+ inverted output
31 ACT2+ ACT2+ non-inverted output
32 5VCC 5V Power Supply (for FS,TS,TL)
33 GND GND
34 ACT1+ ACT1 non-inverted output
35 ACT1- ACT1 inverted output
36 ACT3+ ACT3 non-inverted output
37 ACT3- ACT3 inverted output
38 ACT3IN ACT3 control voltage input
39 ACT2IN ACT2 control voltage input
40 ACT1IN ACT1 control voltage input
41 LOIN Loading control input
42 REF Reference voltage input

4-13
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (LTH-A12)
PIN NO. PIN NAME DESCRIPTION FUNCTION
1 FCS2+ FOCUSING2+
2 FCS2- FOCUSING2-
3 TRK+ TRACKING+
ACT
4 FCS1+ FOCUSING1+
5 TRK- TRACKING-
6 FCS1- FOCUSING1-
7 A- Stepping Motor A-Terminal
8 B- Stepping Motor B-Terminal
CMU SHIFTER
9 A+ Stepping Motor A+Terminal
10 B+ Stepping Motor B+Terminal
11 PGND(NC) GND for PDIC(NC)
12 NC NC
13 NC(VCC) NC(Terminal for LG pick-up recognation)
14 A A output
15 B B output
16 C C output
17 D D output
18 SA SA output
19 SB SB output
20 SC SC output
PDIC
21 SD SD output
22 NC NC
23 RF+ RF + output for BD and DVD, CD
24 RF- RF - output for BD and DVD, CD
25 SWB2 PDIC BD Output Switch Port
26 SWB1 PDIC BD Output Switch Port
27 VREF_PD PDIC Reference Supply Terminal 2.1 V
28 VCC_+5PD PDIC Power Terminal 5 V
29 PGND GND for PDIC
30 SW 2-Wavelength PDIC DVD/CD/Sleep(L/H/M) Changeover SW
31 GND1 GND for LD and HFM IC
32 LDI BD LD control for LD,BD
33 LDI CD LD control for LD,CD
34 LDI DVD LD control for LD,DVD
35 LGND GND for LD and HFM IC
36 TEMP Thermister
37 VCC LD Vcc for HFM IC 5 V
38 MON_CD/DVD HFM IC Monitor Output for DVD & CD
39 MON_BD Monitor Monitor Output for BD
40 SEL_DVD Select Input for DVD Monitor(L:Enable)
41 SEL_CD Select Input for CD Monitor(L:Enable)
42 LGND(NC) GND for LD and HFM IC(NC)
43 NC GND for LD and HFM IC(NC)
44 LGND GND for LD and HFM IC
45 GND_BDPD GND for Back monitor PD,BD

4-14
BLOCK DIAGRAM

RF / Servo Signal
BCM7633 F/E BLOCK
/ Monitor
(Broadcom)
OPU :LTH-A12 V/I
- RF Amp
LD(BD/DVD/CD) ALPC
SPINDLE SLED Power Servo Signal
Motor Motor Processor
FO
TRK - Function
TILT DSP/Servo control
Active CP Decoder
Encoder
Feed Mecha.

ARM Processor
Loading
Motor AACS
(Advanced Access
Content System)

Servo signal for Motor


R2A30209SP
Spindle & 6ch Actuator Driver
Sensor-less spindle driver.
Power Circuit
LB1848M DRAM OSC

Flash
1. MAIN: 5 V, 12 V, 1.2 V, 3.3 V
Stepping Driver 2. SIC707: Adj. regulator.
(For Active CP) - 8V (For BD LD)

B/END BLOCK SHARING

4-15
MEMO

4-16