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CLASS:- B.E
SUBJECT:- M.ENGINEERING
BATCH: 07-08
DEPART. :- IMD
Introduction
Continuous improvement in product quality and productivity can only be realized by means of
systematic analyses and optimization of all of the industrial production processes. Capable
production processes and ergonomically designed workplaces provide the basis for the
manufacture of products of consistently high quality and productivity. This can be approached
under business process management, which refers to activities performed by organizations to
manage and improve the business processes, intends to increase productivity and efficiency in
business processes by means of developing a central continuous improvement system on
critical business processes. For this purpose, it needs to determine the process goals, measure
the outcomes properly, compare the outcomes with the goals, collect new improvement
suggestions, then make applications and provide progress by continuous questioning. Process
improvement plays a key role in this broad scope of business process management.
Process improvement is a series of actions taken to identify, analyze and improve existing
processes within an organization to meet new goals and objectives. These actions often follow
a specific methodology or strategy to create successful results. Ergonomic design may be one
of these actions to be used for this purpose.
Ergonomic design is the application of the body of knowledge (about human abilities,
human limitations and human characteristics that are relevant to design) to the design of tools,
machines, systems, tasks, jobs, and environments for safe, comfortable and effective human
use.
The primary work characteristics that are called ergonomic risk factors include task
physical characteristics (interaction between the worker and the work setting; posture, force,
velocity / acceleration, repetition, duration, recovery time, heavy dynamic exertion, and
segmental vibration) and environmental characteristics (interaction between the worker and
the work environment; heat stress, cold stress, whole body vibration, lighting, and noise).
After evaluating and controlling the work risk factors, assessing the workplace for ergonomic
risk conditions generally involves two steps of identification of the existence of ergonomic
risks and quantification of the degree of ergonomic risk. Engineering, administrative and
work practice controls are included in prevention and control of ergonomic risk conditions.
Management and workers are educated to risk conditions (ergoweb, 2007).
An improvement of working conditions can be a difficult objective. Notable advances are
easy to achieve in the field of routine fabrication of small-to-medium-size items, but the
situation is different with the fabrication of large one-off constructions (Gonnet, 1995).
Klatte and others (1997) emphasized standardized, ergonomically designed work places and
capable processes as the basis for improvement in production performance Govindaraju and
others (2001) stated that ergonomic considerations can improve human performance, but
compounding the problem is the current inability of most ergonomists to make ergonomic
recommendations that do not run counter to the productivity and quality goals of system
designers. Thats why, ergonomic studies are all the more efficient as they are preventive
(Gonnet, 1995). Several ergonomic studies of particular importance have been carried out so
far. Schaub et.al. (2000) introduced a screening tool Design Check jointly developed by
several institutions which allows the detection of ergonomic deficits in workplace layouts, and
tested it at the assembly lines of automotive industry.
Mavrikios et al. (2006) discussed human motion modeling using experimental motion data
analyzed by a statistical design of experiments approach. ANOVA was performed for the
determination of the impact factor of the anthropometric parameters influencing the motion
path. Gonzales et al. (2003) analyzed the quality results of a selected firm after varying the
initial work method on de basis of the results of an ergonomic evaluation and evidenced
Occupational injury and
ilness reduction
Workers compensation
costs containment
Productivity
improvement
Work quality
improvement
Absenteeism reduction
Government regulation
compliance
Evaluation and control of risk
factors
Identification & quantification
of risk conditions
Recommendations of controls
to reduce risk conditions
Education to risk conditions
statistically an improvement thereon. While Eklund (1995, 2000) focused on quality and
ergonomics in general, various industrial applications were executed by other authors. Yeow
and Sen (2003) conducted an ergonomic study to improve the workstations for electrical tests
in a printed circuit assembly in an industrially developing country. The interventions
implemented were simple and inexpensive but resulted in many benefits. Cost effectiveness of
ergonomics and quality improvement in electronic manufacturing was studied by Helander
and Burri (1995). Quinn et al. (1991) redesigned ergonomically the packaging workstation for
automotive component parts. Sen and Yeow (2001) attained ergonomic improvements for the
manufacture of printed circuit assemblies through design changes. Yeow and Sen (2000)
discussed ergonomic improvements of workstations for visual inspection and electrical tests
in a multimedia product factory. Yeow andn Sen (2002) investigated quality, productivity,
occupational health and safety, and cost effectiveness of 5 ergonomic studies in electronic
factories.
Apart from these works, an original process improvement case study performed through
ergonomic design in automotive industry was given below.
Industrial Application
At this stage also, improvement teams were assigned and trained. Teams were composed of
operators, supervisors, and work safety personnel.
Stage of Evaluation: Draft ergonomic maps of present situation were drawn at this stage of
implementation. Upon interviews with internal customers the areas (points) to be improved
were decided.
Stage of Recommendation: At this final stage goals of the ergonomic design were set. Root
causes of the problems were detected, improvement alternatives were developed. By selecting
among alternatives probable solution suggestions were presented to apply.
A special risk analysis form was designed to record team evaluations on the critical
processes. Teams assessed by observation the level of effort spent, its duration and the
number of repetition per minute for each individual operation. The level of effort was the
degree of impact of the effort on the specified parts of the human body. It was scored over 3
with one of each integer points 1, 2, and 3. Point 1 indicated that the effort lasted along 1/3 of
the operation, while point 3 was used for an effort lasting along the whole operation. The
duration of effort implied the time length of effort spent during the work and its scoring was
also assessed over 3. The number of effort per minute meant how many times it repeated
within one minute and was given a point over 3, such that, if it is done once in one minute the
point appraised was 1; for two-three times per minute it was 2; and if four or more times the
effort was repeated within one minute it was 3 which points out that it is a heavy work.
Any risk factors that scored a 3 indicated that the specific risk factor under consideration was
hazardous and must be controlled regardless of the total job score.
Overall scores (OS) represented the highest points of each column (effort, effort spent,
repetition).
Conclusion
It is quite widespread that, even if it causes employee grievance and health problems,
companies are insisting to increase their productivity and profits by speeding up the
production tempo, excessive splitting of work, disregarding physical/environmental hazards,
alternating shifting systems, etc. This attitude, which is not of course tolerated by the workers,
makes it necessary to search for a tradeoff, and consequently to investigate the present
working conditions, look for alternative ways, and design new production tools and
equipments for any improvements if possible thereon. Ergonomic improvements attained due
to this type of need provide the basis to increase the efficiency of the production units as well
as the work life quality of employees. In order to continuously improve the ergonomic
processes it is a must to manage effectively the primary protection function (field surveys,
risk assessment, auditing, health surveying and protection trainings, statistical data analyses),
and the secondary protection function (control on the work, general protection, rehabilitation
programs, and work orientation programs). Risk analyses take a special part in this content.
Because, the cheapest and the most effective way to prevent accidents is to identify and
analyze the probable risks before lost occurs, and remove them by using the most possible
effective methods or reduce them to the level acceptable. Identification and analysis of risk is
the vital element of work safety, health and environmental management program. Risk
analyses make it possible to achieve the necessary improvements and apply the methods of
lost prevention and control. Risk evaluations should be made when process changed,
accidents / dangerous activities happened, new machines / equipments were purchased, and
once a year for control purpose.
During the ergonomic design study conducted for welding process improvement several
engineering tools and methods were used and valuable suggestions were derived.
Suggestions as to the design of welding robots, production tools and equipments (chain hoists,
stands, selection apparatuses, masks, eyeglasses, etc.), worker positioning and rotation, and
staffing (reserve operators ) were put into operation. Worker absenteeism dropped 1/3. Labor
productivity and workers work life quality has increased substantially. Due to time and cost
limitations the work could have been applied in welding shop only for two process lines
among the seven which were similar in fact.
Process improvement is a never-ending cycle. It needs continuous efforts to bring new
suggestions. Change in customer needs, change in technology and competitors working
systems speed up these efforts.
References
Eklund, J.A.E. (1995), Relationship between ergonomics and quality in assembly work,
Applied Ergonomics, Vol. 26 No. 1, pp. 15-20.
Eklund, J.A.E. (2000), Development work for quality and ergonomics, Applied
Ergonomics, Vol.31 No. 6, pp. 641-648.
www.ergoweb.com/resources/faq/concepts.cfm , viewed 15 January 2007.
Gonnet, L. (1995), Towards an ergonomic design of welding stations, Welding Research
Abroad, Vol. 41 No. 12, pp. 2-8.
Gonzales, B.A. and others. (2003), Ergonomic performance and quality relationship: an
empirical evidence case, International Journal of Industrial Ergonomics, Vol. 31 No. 1,
pp. 33-40.
Govindaraju, M., Pennathur, A. and Mital, A. (2001), Quality improvement in
manufacturing
through human performance enhancement, Integrated Manufacturing Systems, Vol. 12
No. 5, pp. 360-367.
Helander, M.G. and Burri, G.J. (1995), Cost effectiveness of ergonomics and quality
improvement in electronic manufacturing, International Journal of Industrial
Ergonomics, Vol. 15, pp. 137-151.
Klatte, T., Daetz, W. and Laurig, W. (1997), Quality improvement through capable
processes and ergonomic design, International Journal of Industrial Ergonomics, Vol. 20
No. 5, pp. 399-411.
Mavrikios, D. and others. (2006), An approach to human motion analysis and modeling,
International Journal of Industrial Ergonomics, Vol. 36 No. 11, pp. 979-989.
Quinn, D. and others. (1991), The ergonomic redesign of a packaging workstation for
automotive component parts, Advances in Industrial Ergonomics and Safety III,(Editors:
Karwowski and Yates), Taylor and Frances, London, pp. 549-553.
Schaub, K.G. and others. (2000), Ergonomic screening of assembly tasks in automotive
industries, Proceedings of the XIVth Triennial Congress of the International Ergonomics
Association, pp. 409-412.
Sen, R.N. and Yeow, P.H.P. (2001), Ergonomic improvements for the manufacture of
printed circuit assemblies through design changes, Proceedings of the 37th Annual
Conference of the Ergonomic Society of Australia Incorporate, Australia, pp. 241-247.
Yeow, P.H.P. and Sen, R.N. (2000), Ergonomic improvements of workstations for visual
inspection and electrical tests in a multimedia product factory, Proceedings of the
International Ergonomics Association XIV Triennial Congress, Vol. 5, San Diego, pp.
107-110.
Yeow, P.H.P. and Sen, R.N. (2002), Quality, productivity, occupational health and safety,
and cost effectiveness of 5 ergonomic studies in electronic factories, Proceedilngs of the
Nordic Ergonomic Societys 34th Annual Congress, Kolmarden, Sweden, pp. 847-852