Curriculum Vitae

.N T Road, from el Arbeen st_Feisal, El Haram 12/1

Telephone : 01123456789
Email: eli@live.com

Eli Mahmoud

OBJECTIVE

Obtain an entry-level position with a prestigious company where my interpersonal

skills can be best utilized. Also to be a part of the challenging team which strives for
the better growth of the organization and which explores my potential and provides
me with the opportunity to enhance my talent with an intention to be an asset to the
company.

Education and Certificates

Graduated from language Schools of Egypt.

Graduated from faculty of Arts, English Department, Cairo
University 2010-2011.
Grade: Good

Communication Skills :

Working within groups, specifically in the field of the customer service, helped me in
:improving essential skills

Very good communication skills (certified)

The ability to handle problems on spot.
The Ability to work under stress and for a long time.
The spirit of competition.

Additional training and Certificates :

o T.I.C.O Certificate: Achieved the Travel Industry Council of

Ontario Certificate (T.I.C.O) Certified from the Ministry of
Tourism of Canada
o Sabre (ticketing system )
 Languages

Arabic Mother tongue

English Excellent in both spoken & written
French Basic
Italian Basic

Excellent knowledge of Microsoft office

(Windows, Word, Excel, Power point, Outlook).

Experience:

Started my career as an organizer, working within

organization stuff in many conferences.

Worked as an instructor of English at Misr

BusinessAcademy .

:Job Description
Teaching English as a foreign language, like any other teaching job, is
about conveying information to students in an interesting way and
communicating a love and passion for the English language.

Worked as a teacher of English for kids at Global

Education El Maadi.

Worked at Teleperformance,Expedia.Ca as an
International travel advisor (5th April 2010).
:Job Description
Helping customers modifying their travel services as hotels, flights, cars,
activities. Also helping them building packages all over the world
.especially (Serving Canadians, and any other nationality)

Promoted to Quality Assurance Coordinator at

Teleperformance , Expedia.ca since January 2011 till June
2012.

:Job Description

To reach the best level of service, the Quality coordinator is responsible

for listening to calls, send reports to the supervisors. Also giving quality
sessions to the agents on the latest updates discussed with the client.
Moreover working with the client on updating the process and improve it
.to achieve the customer satisfaction

Worked as Marketing Executive at IT-Fusion Software

House since the 1st of July 2012 till January 16th 2013.

:Job Description

Involved in developing marketing campaigns to promote a product,

service or idea. The role includes planning, advertising, public relations,
organizing events, product development, distribution, sponsorship and
.research. Also monitoring competitor activity

Currently working at JUMIA Egypt Web Content Quality Control /

Translator
Job Description: In order to reach the customer satisfaction, we should
make sure the content and the description on our website matches the real
.description
Making sure the sentence structure is correct , no spelling mistakes, no
grammatical mistakes etc
.Ensure consistent style and tone throughout all product
Ensuring other requirements as needed by marketing i.e. PR writing, SEO
writing etc. are met by delivering customer satisfaction
 -:Personal Data
Date of Birth : 25th of May 1990
Place of Birth : Cairo , Egypt
Nationality : Egyptian
Marital Status : Single