CHAPTER #1 : THE SUMMARIZED SCHEME

Well-Peoples Life

How people organize themselves for productive enterprise

Operation Manager
How goods & services are produced

Production Operation Management Understand what operations managers do

OM is a costly part of organization

Providing Goods & Service

v Effective Application of the Changing in MO Concepts

Transferring of Ideas, Concepts, Tools & Technique Cost Focus
Product & Money at of Operation Management Early Concepts (1776 1880)
Organization
Electronic Speed Scientific Management Era (1880
Functions 1910)
Mass Production Era (1910 1980)
Quality Focus (1980 1995)
Customization Era (1995 2010)
Changing Global Economy The 10 OM
Decisions

Service Goods

Global Focus Difficulties of Service Productivity

Just-in-time Measurement
performance Labor Intensive
Supply chain Unique individual attributes
Productivity Challenges
partnering Intellectual task Measurement Variables
Rapid product Un-mechanize & un-automate Reducing Input Labor
development Hard to evaluate quality Increasing Output Basic Education
Mass customization Diet of Labor Force
Empowered Social Overhead
employees Improving of Living Standard Vary Interpretation Capital
Environmentally Quality may change
Outcomes Investment
External elements
sensitive Use fewer resources Inflation & Taxes
Precise units of measure may
production Interest Rate
Committed employees be lacking
ethics Management
Ethical climate The Use of Knowledge
The Application of Technology
Ethical Challenges