BUSINESS COMMUNICATIONS

TABLE OF CONTENTS

LESSON 1. INTRODUCTION. 1

LESSON 2. MAKING CONTACTS

A. TABOO OR NOT TABOO .. 2

B. AT A CONFERENCE DRINKS PARTY 3

LESSON 3. USING THE TELEPHONE

A. PREPARING TO MAKE A TELEPHONE CALL . 4

B. TAKING AND LEAVING MESSAGES 5

C. ASKING FOR AND GIVING REPETITION. 6

D. SETTING UP APPOINTMENTS 7

E. CHANGING APPOINTMENTS AND ENDING A CALL. 8

F. PROBLEM SOLVING ON THE TELEPHONE.. 8

G. COMPLAINTS 9

LESSON 4. MEETINGS

A. CHAIRING A MEETING AND ESTABLISHING THE PURPOSE

OF A MEETING.. 12

B. STATING AND ASKING FOR OPINION. 14

C. INTERRUPTING AND HANDLING INTERRUPTIONS 14

D. ASKING FOR AND GIVING CLARIFICATION 16

E. DELAYING DECISIONS.. 17

F. ENDING A MEETING.. 17