Annual Maintenance Contract

BINARY IT SOLUTION
ZANANA HOSPITAL ROAD
Ph: 0680-6450904,9338579938.
E Mail: binaryitsolutionorissa@gmail.com
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Name of the Customer: No. of machines:

Agreement Date :

Expiry Date :

MAINTENANCE AGREEMENT TERMS AND CONDITIONS

A. GENERAL TERMS AND CONDITIONS

1. Maintenance charges are payable in advance. In addition to the annual charges, any
local taxes, such as sales tax etc. may be levied at the time of signing the contract
may be charged at actual if applicable.

2. This agreement is initially for a period of one year commencing from the date of
payment of maintenance charges.

3. No work shall be undertaken on Sunday, BINARY IT SOLUTION holiday and beyond

office hours of company except by prior arrangement and at additional charge to
the customer on a "Per Call Basis" at the standard rates currently in effect then.

4. BINARY IT SOLUTION shall provide the following services:

a. 12 visits voluntarily during the agreed period
b. Amc is for software solutions only, without any hardware replacements.
c. free antivirus software updates.
d. Networking solutions.
e. All other computer software solutions in additional to the items mentioned above.
B. TECHNICAL TERMS AND CONDITIONS

1. AMC shall not cover the replacement of components or parts but will be limited to
preventive and diagnostic calls meant for the repair of the machines.

4. BITS engineer may be allowed to take the faulty component to the Test and Repair
Center for due repairs if the need arise.

5. Equipment which have crossed the MTBF (Mean Time Between Failure) shall not be
considered for AMC.

6. BITS will provide Preventive Maintenance Service call for every month.
 MAINTENANCE AGREEMENT - Customer Copy

Customer Name and Address Agreement No

Date

AMC Type / New / Renewal

Expiry Date

Sl No. Configuration Details AMC Charge

Total

Agreement Period : From : To :

Signed on behalf of customer Signed on behalf of BITS

Name : Name :

Date : Date :

Signature : Signature :

The detailed terms and conditions on the reverse are a part of this agreement.
The customer acknowledges that he/she has read this agreement, understands it and
agrees to be bound by its terms and conditions
 MAINTENANCE AGREEMENT - BITS Copy

Customer Name and Address Agreement No

Date

AMC Type : New / Renewal

Expiry Date

Sl No. Configuration Details AMC Charge Remarks

Total

Customer Signature with Seal Signature For BITS