Leson planning for Going beyond yourself.

( Name to be decided)

Presenting some Ideas for the session in Bombay

Note- There will be Three part- The first part where there wold be suggestions for Roshan
to do it in the call center. The second part will be for the Training Programm. The Third
Part will be the evaluation Part. The mode of Evaluation will be Semi Interview with the
Partcipants and also the Bosses.
Part 1 Things for Roshan
1 Give them stress balls.
2 Give them cartoons to read, some play material.
3 Getting some exercise stuff in the call center.
4 A base ball
5 small golf stick with a glass to play
6 Daily jokes sms sent to the agent/ comic book
7 Some exercise stuff in the call center for boys and for girls,
8 Slow music in the call center.

Part 11 Things to be done in the Training

1 Goal statement- Written by the agents- We will laminate and frame it.
2 Certificate of stress buster.- laminated and framed after the sesion is over.
3 Phrases and words of wisdom from books to be stuck on the wall.
4 A pot where everybody can keep there Tensions and worries.
5 Appreciation Pot
6

Part 111 Things to do after Training

1 Certificates laminated and handed over to the Agents
2 Evaluation to be done- The mode would be Semi Interviews- (Structured & Unstructured)
3 The First Level with the Agents Personally
4 The second level with the Boss, the Team Leader Quality
Also a Structured Questinere to be given through email/Personally for feedback about the
5 Agents Behaviour. Duration to be decided
 Leson planning for Going beyond yourself -

Sr No Particular

Inducing stress- In this just for them to have stress and have a clear understanding
1 of stress, there will be a induced level of stress
2 Understanding stress and the disadvantages of stress
3 Why stress-
Understanding your Personality Types and the human brain- Talking about mental
4 stability
5 Understanding Mental stability - Activity-: Watch Activity/ Monkey activties
6 The power of positive feeling
7 The power of positive feeling- Activity- TBD
How to handle emotions- talk to your self- or talk to somebody else- also the
disavantage of bottling up emotions- This session will also allow anybody to open
8 there emotions- speak up if they want to be
9 The Importance of Breathing
10 The Importance of Breathing- Activity
11 The power of Exercise- Simple execrcise to feel better- Feel unstressed

Please Note- If given two days per batch. We can get beyond the realms of Training and also help them to understan
"Experential day" Let me illustrate what do I mean by it.

Stress at the best- More people take stress because they think that Life is not fair to them or because they think that they are
the other side of the world, where life is more toughter, they understand from both the sides, Theoritically as well as practical
would make them vist a Good swanky mall, to see the goodness and the Richness. The second I will make them visit an orp
and make them talk to the People so that the undertstand that they are better well off than

Benefits of contiuning the workshop for the second day

Normally what will happen is that the First day, the Training will make a "Theoriical Impact" which will be of a less impact. B
another day, they will get into that mode again and also when we do the above Activity, it will a real "Experential' activity. M
Orphanage and all that Negative side, but they haven't experienced it. This expereience will make them understand "Life" a
Perspective
or Going beyond yourself -

Activity Methodology Duration

Loud Music will be played/
Partcipants would need to stress
upon something revolving or a
object contionasly Interactive
Trainer Download Download
Trainer Download Download

Trainer Download Trainer Download/ Activity

Trainer Download Trainer Download/ Activity
Trainer Download Trainer Download/ Activity
Trainer Download Trainer Download/ Activity

Trainer Download Trainer Download/ Activity

Trainer Download Trainer Download
Trainer Download Trainer Download/ Activity
Trainer Download Trainer Download/ Activity

ms of Training and also help them to understand Life. The second day would be a
e illustrate what do I mean by it.

fair to them or because they think that they are the hardest worked . When you show
both the sides, Theoritically as well as practically.If given a second day, The first half, I
hness. The second I will make them visit an orphanage and make them sit and obsere
e undertstand that they are better well off than them.

he workshop for the second day

eoriical Impact" which will be of a less impact. But when you make them exposed to
ove Activity, it will a real "Experential' activity. Most of the people know Poverty and
expereience will make them understand "Life" and also help them see it in a different
erspective