LETS UNDERSTAND YOU BETTER Sachin Borade

Guidelines Answers to be as descriptive as possible

Give an honest and Candid feedback
Where-ever necessary give examples (illustrations)

Q1 How do you feel post Induction Training?

I feel confident , I feel there were many things in the system, product & customer
handling, which I never thought off, I am able to handle customers in better ways, I use to
ignore some customers sometime as I was not able to solve there problem, but now
I feel comfortable & I can face that customer maybe not able to give solution but at least I
can listen to the customers problem...

e.g.
Customer walking in with a request of isd & ir ,it use to take 3 days of time ,take the
deposit first of 6500 rs then send it to verification ,only once the verification team confirms
,then I was in condition of giving a answer to the customer whether he will get the services
of isd & ir ,but now,

As updated

We can go through the profile of the customer as well as the age on network, & bill
payment history, we can offer isd & ir without deposit s also, know we can just raise the s.r
& forward the detail to the department & we are able to help the customer out.

Q2 What qualities do you think makes an Inspirational Leader?

The person should be knowledgeable in the field, responsible, understanding, & be a

peoples person, & above all he should be humane, should be able to motivate courage &
achieve sucsess with his team.*
Q3 Do you feel confident about your job post Induction Training? Explain

Yes ,

I feel that now I am more on the floor, attending the customers able to answer the querrys,
able to handle the difficulty what the walk-in customer is facing & even customer are
happy finding some one there to attend them .I feel now that all the customer who walks-
in, dont comes only with a problem, I can really make good new customers for my
company.

Q4 Do you think you need any more training? State and Elaborate.

I feel I need some more soft skill training to handle the customer in better way,

Also the systems training, want to learn in detail how to read the bill , how the adjustment
take place , when does the adjustment reflects,etc
Q5 Do you like your job? If so why?

I do like my job ,I really enjoy my job,

The best part is the profile - customer handling, overall management, taking over the
problem of my executives.

Problems * are always * the part of * solution.

Q6 How according to you should frustration be handled?

According to me frustration can be handled by remaining calm, being patient and

analyzing the problem.
e.g.
1) Please be patient & wait for the customer to complete, listen to the customers
problem properly, this will make him feel comfortable, & then try for solution.

2) If you feel frustrated just go out of the place for 10 mints, have some water.
Make yourself relaxed. & wash your face.
Q7 What according to you makes you a good leader?

Confident , a hard worker ,dont give-up easily

Quick learner.,teamworker , understanding & humane & a high achiever

Q8 Explain you Job Profile?

CUSTOMER HANDLING CUSTOMER SATISFACTION

OVERALL ARC MANAGEMENT
STAFF MANAGEMENT
FLOOR & TIME MANAGEMENT
ARC CLEANNINESS
REPORTING ON TIME ,
FEEDBACK

Q9 State the difficulties (in brief), currently existing in following:

Leadership
Administrative
Knowledge
Support

Support :System support never available,

Knowledge : staff to be well trained ( soft skill training)
Q10 On Top Priority what are the 3 things that you would like to change in your respective
ARCs?

Staff uniform

The airtel glowsign

Service desk