ISO 20000 and ITIL Page 1

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ISO 20000 As described on other pages of this site, ISO 20000 is the international ITIL is the 'IT
Infrastructure
The Contents standard for IT Service management. LIbrary'. It is
essentially a collection
The Benefits However, ISO 20000 itself is part of a much bigger picture, in that it aligns of volumes detailing a
number of 'disciplines'
ISO 20000 with ITIL, the IT Infrasture Library. This relationship is often illustrated via a and processes for IT
Service management.
Download diagram such as the one below:
It was first published
ISO 20000 & in the nineties by a
ITIL department of the UK
Government, known
Contact Page then as the CCTA,
although is quickly
became internationally
recognized and
deployed.

ITIL itself does not

offer corporate or
organizational
certification: but
rather personal
certification. It offers
three levels of
certificate to suitable
trained and tested
individuals:
Foundation,
Practitioner and
Manager.

Clearly, however, there is also a relationship with other management

protocols and frameworks. This will be explored as additional features are
added to this web portal.

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ISO 20000 and ITIL Page 2

(c) ISO 20000 Central 2005

http://20000.fwtk.org/20000-itil.htm 03/22/2007 11:32:12 AM