DR HOSTING CASE STUDY

:
How Zausner Foods Corp. Leveraged a
Disaster Recovery Environment Around
its Requirements

Session ID: ITM124

INTRODUCING
John Pietrowski
SAP Basis Administrator,
iSeries Tech Support Specialist
Zausner Foods Corp.

INTRODUCING
Kevin Knuese
Chief Technology Officer
Symmetry Corporation

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

ZAUSNER FOODS HISTORY ● Founded in Lancaster Country PA in 1973 ● American Subsidiary of Bongrain S..A. a world leader in specialty cheese based in Virflay. ► Alouette Cheese ► AFP llc ► Kolb Lena Cheese ● Support users in 9 locations ● SAP customer since 2009 . France ► Zausner Foods Corp.

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

SYMMETRY HISTORY ● About Symmetry ► SAP Project Consulting in 1996 ► Client demand for managed services  Remote Basis Administration  Continued project work  Continued adding managed services client ► Support  All SAP applications  All database products SAP supports  All OS products SAP supports  All hardware platforms SAP supports ► Market Changes & Adaptation  Process improvements  Certifications .

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

earthquake. we were out of luck ● Realized that having our computer system in the same geographic location was not the best idea ► Fire. flood. WHY WE STARTED THIS PROJECT ● Original DR Location – Literally had our Production and HA computer systems side by side ● Relocated DR Location – Came to the realization that if the building was destroyed. and pestilence .

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

CONSIDERATIONS FOR YOUR VENDOR PARTNER ● Partner Credentials ► Certifications  SAP Certified Hosting  SAP Certified Cloud Hosting  SSAE 16 Certified ● Partner Capabilities ► Make sure your vendor maintains enough resources and available space to allocate equipment for specific needs ► Expertise in all supported SAP platforms and hosting and cloud solutions based on client SAP requirements .

CONSIDERATIONS UNIQUE TO YOUR OPERATIONS ● Finding a happy medium between planning and on-boarding best practices ► Allows for accommodation without delays ● Before migrating to an outsourced location ► Project plan for all parties  Visibility and understanding to what requirements are involved  Networking  Type of move: physical migration or using a vendor provision of hardware .

CPU. CONSIDERATIONS UNIQUE TO YOUR OPERATIONS ● Flexibility ► Excess capability ► Power ► Cooling ► Disk. Memory ► Onsite personnel ► Project changes ● Customized Networking ► Types of Network gear available ► Network connectivity ► Bandwidth required  Transactions and replications .

PREREQUISITES AND PLANNING ● Measures to be Taken ► Decommission at current site  Make a backup  Shut the system down  Appropriately disconnect power networking  Used authorized packing and moving company ● Physical Move to New Site ► Courier and moving company ► IBM provisioned solution or DIY .

test. test  Validation  Confirm system is operational ● Activating the Solution ► Process ► Test ► Completion . PREREQUISITES AND PLANNING ● Measures to be Taken ► Reconfiguring at an outsourced location  Bring to staging area  Power it up  Test.

technical and functional must be synced ► Test ahead of time . BUSINESS SPECIFIC REQUIREMENTS ● Distance ► Does your business have a distance requirement?  Utility grid?  Land mass? Water mass? ● Application functionality ► In the event of DR.

BUSINESS SPECIFIC REQUIREMENTS ● Business Continuity ► Dependent on application functionality ● Unique SAP Environment ► External software? ► Use of environment? ► Adaptations specific to your organization? ● Type of Disaster Recovery Plan ► Depends on your SAP environment ► 100-percent functionality or siloed requirements/replication? .

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

PARTNER POLICIES ● Certification Status ● Maintenance ● Excess Capacity ● Onsite Personnel ● Testing .

PROJECT EXPECTATIONS ● Process ► Most data centers have processes followed for on-boarding clients ► Project Plan  Hosting  SAP  Migration ► Design and layout ► On-boarding ► Testing ► Validation/confirmation ► Change management .

PROJECT EXPECTATIONS ● Role Outlook ► High-level expectations ► Day-to-day expectations ► Business functionality expectations ► “Let’s get it done” expectations .

POST-PROJECT REALIZATIONS ● Role Outcome ► All parties satisfied  High-level expectations  Day-to-day expectations  Business functionality expectations  “Let’s get it done” expectations .

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

PITFALLS AND ROADBLOCKS TO AVOID ● Internal/External Occurrences ► Prerequisite  Key team member misses planning meeting and therefore a vital step is not considered  Assembly of team ► Projects  Bumped by things outside of control  Fluke incidents .

PITFALLS AND ROADBLOCKS TO AVOID ● Internal/External Occurrences ► Project completion  Physical equipment issues ► Post processing .

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

HOSTING PARTNER DELIVERY ● Partner/Internal Team Roles and Responsibilities ► Communication ► Deliverables and steps ► Best practices to achieving your goal DR hosted environment .

introduce vendor’s team ► Include everyone involved in all communications ► Do not rely on second-hand/assumed information ► Be sure each involved team member is aware of their unique roles – from planning to support . when selected. VENDOR PARTNER EXPERIENCE ● Definition and Coordination of Team Members ► Assemble internal team to work on DR deployment and.

5mbps) will not suffice? ► How will end users connect to the DR site when the primary SAP system is not available? ► How often/when will the DR site be down for vendor defined maintenance and is there a work-around? . VENDOR PARTNER EXPERIENCE ● Carefully Consider Colocation Connectivity ► How will replication traffic arrive at DR site – this traffic can require high bandwidth across long distances and a T1 (1.

VENDOR PARTNER EXPERIENCE ● Develop Statement of Vendor’s Responsibilities ► What level of SAP support is expected? ► What daily/weekly activities fall under standard maintenance and what level of monitoring is done? ► Who is contacted when help is needed? How are they contacted? What is their availability? .

SOLUTION OVERVIEW .

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

test before “Go-Live” ● Frequent open communication with your services provider . 7 KEY TAKEAWAYS ● Ensure your hosting provider is certified in SAP hosting ● Select a hosting provider with vast on-boarding experience and ingrained processes/procedures centered around SAP and hosting ● Make sure your hosting provider maintains excess resources for each segment of the environment ● Expect your hosting provider to have personnel available to attend your needs on a moment’s notice ● Integration between your hosting and services provider and internal team is essential – much like “an extension of your team” ● Test. test.

AGENDA ● History of Zausner Foods ● History of Symmetry ● Why We Started the Project ● Considerations/Prerequisites Before Deploying Your DR Solution ● Project Expectations and Post-Project Realizations ● Pitfalls and Roadblocks to Avoid ● Lesson Learned from Working with a Hosting Partner ● Wrap-up ● Q&A .

com .com ► Kevin Knuese: 414-732-2725 kknuese@sym-corp. THANK YOU! QUESTIONS? For further information please contact: ► John Pietrowski: 717-355-8459 john.pietrowski@zausnerfoods.

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