MARGILOU MARFORI MARZO-BASI

10 Margarita Vda De Soriano St. Brgy. Prinza, Calauan, Laguna 4012

MOBILE: (0915)148.8008 / HOME: (049) 503.5700 EMAIL: margiloumarzo@gmail.com

SUMMARY OF QUALIFICATION

I have 13 strong years of experience with the BPO industry. I worked my way up from being an agent,
a Team Leader and an Operations Manager. The programs that I have worked with ranges from
Travel, Finance, Car Rental, Airline, Internet Service Provider and Mobile Phones.

PROFESSIONAL EXPERIENCE

Concentrix, Sta. Rosa

Team Leader 2
Customer Service/Technical Support
February 2014 to 15 June 2017

Teletech, Sta. Rosa

Operations Manager
Technical Support
January 2013 to November 2013

Team Leader
Technical Support
September 2010 to December 2012

AEGIS PeopleSupport, Makati City

Team Supervisor (Travel, Finance, Airline and Car Rentals)

March 2006 to February 2010

Representative, Travel Account

June 2004 to March 2006

101.5 Hot FM San Pablo City, Affiliate of the Manila Broadcasting Company

Station Manager, Disc Jock and Account Executive

September 2002 to June 2004

TRAINING

Talent Development Program - Manager

January 2013 to July 2013

Our Customer Connection 1

August 2011, Telstra
Our Customer Connection 2
February 2013, Telstra

Team Leader 101

November 2010, Teletech

Etihad Airways Contact Center Transition Consultant, February March 2009, Mumbai, India

Initial Supervisor Training

October 2007, Aegis PeopleSupport

Amadeus Global Distribution Systems Training

September 2007, Aegis PeopleSupport

Customer Service Advisor (Subject Matter Expert)

September 2006, Aegis PeopleSupport

Worldspan Global Distribution Systems Training

August 2006 to October 2006

EDUCATION

Graduate Degree for BACHELOR OF ARTS IN MASS COMMUNICATION

SAINT LOUIS UNIVERSITY, Baguio City, Philippines
2002

CHARACTER REFERENCE

Syed Tanweer Rahul Shirgaonkar

Global Delivery Project Executive Global Delivery Project Executive
Concentrix, Technical Support/Customer Service Concentrix
Skype: stanweer83 Technical Support/Customer Service
Mobile: +63 917 883 0366 Mobile: +63 917 883 0366

Joseph Rosales Janeth Rances

Manager Senior Operations Manager
Teletech Concentrix
Technical Support/Customer Service Technical Support/Customer Service
Mobile: +63 915 297 9335 Mobile: +63 927 256 3593