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QUESTION 33
A user reports an issue with email not being present on their device. To verify the device s email
account configuration you go to
A. BlackBerry Flow, then Settings on the device.
B. Manage email profiles on the server.
C. Settings, then Accounts on the device.
D. Manage groups on the server.

Correct Answer: C
QUESTION 34
How can Blackberry Hub be searched?
A. Unified Inbox-> Settings -> Search
B. Unified Inbox-> Options -> Search
C. Unified Inbox-> Menu-> Search
D. Swipe down -> Search

Correct Answer: C
QUESTION 35
What steps are taken to enable delivery confirmations for SMS messages?
A. Unified Inbox-> Settings-> SMS -> Confirm Delivery
B. Unified Inbox-> Settings-> Text Messages -> Confirm Delivery
C. Settings -> Text Messages -> Confirm Delivery
D. Settings -> SMS -> Confirm Delivery

Correct Answer: B
QUESTION 36
Which of the following lists is that of BlackBerry Device Service (BDS) components?
A. BlackBerry Messaging Agent, BlackBerry Dispatcher, BlackBerry MDS Connection Service,
Enterprise Management Web Service, BlackBerry Administration Service, BlackBerry Web Desktop
Manager
B. BlackBerry Dispatcher, BlackBerry MDS Connection Service, Enterprise Management Web
Service, BlackBerry Administration Service, BlackBerry Web Desktop Manager
C. BlackBerry Messaging Agent, BlackBerry Dispatcher, BlackBerry Policy Service, BlackBerry
MDS Connection Service, Enterprise Management Web Service, BlackBerry Administration
Service, BlackBerry Web Desktop Manager
D. BlackBerry Messaging Agent, BlackBerry Dispatcher, BlackBerry Policy Service, BlackBerry
Synchronization Service, BlackBerry MDS Connection Service, Enterprise Management Web
Service, BlackBerry Administration Service, BlackBerry Web Desktop Manager

Correct Answer: B
QUESTION 37
What language and protocol does Exchange ActiveSync use to communicate between the
messaging server and mobile device?
A. C++ and TLS
B. HTML and S/MIME
C. XML and HTTP/HTTPS
D. Java and UDP
Correct Answer: C
QUESTION 38
After logging into the BlackBerry Administration Console, how is an application pushed to more
than 50 users in a domain?
A. Publish the application, create a software configuration, assign the application to the software
configuration, create a group, assign software configuration, and assign the users to the newly
created group.
B. Assign the application to the software configuration group, create a software group, assign
software configuration, publish the application, assign the users to the newly created software
group, and create a software configuration.
C. Publish the application, create a software configuration, assign the application to the software
configuration, create an IT Policy, and select the group.
D. Publish the application, create a software configuration, create an IT Policy, assign the group to
the policy, and add the users to the group.

Correct Answer: A
QUESTION 39
What action is taken to access the BlackBerry Hub?
A. Swipe up from the Home Screen
B. Swipe right from the Home Screen
C. Swipe down from the Home Screen
D. Swipe left from the Home Screen

Correct Answer: B
QUESTION 40
Which of the following is a possible reason for a user not being able to login to Web Desktop
Manager?
A. User is a member of the Temporary User group
B. User is not a member of the BlackBerry Web Desktop Manager users group
C. User is not assigned the Web desktop profile
D. User is trying to access outside of the hours designated by the administrator
Correct Answer: B
QUESTION 41
Where is the information stored on the Enterprise Management Agent?
A. In a local database
B. In a local text file
C. In the application catalog
D. In the CA Profiles
Correct Answer: A
QUESTION 42
What can be defined when configuring the manual option for enterprise proxy profile?
A. Proxy Host is mandatory, port, credentials optional
B. IP address of the URL
C. File share and Port
D. Credentials and URL location

Correct Answer: A
QUESTION 43
Which BlackBerry Device Service (BDS) component is responsible for initiating the connection to
the BlackBerry Infrastructure?
A. Controller
B. Enterprise Management Web Service
C. Dispatcher
D. Router

Correct Answer: C
QUESTION 44
An Administrator can restrict personal applications from accessing any work connections on
BlackBerry 10
(BB10) devices using the BlackBerry Device Service (BDS).
Which of the following controls this access?

A. User Profile
B. Application Profile
C. IT Policy
D. Security Profile

Correct Answer: C
QUESTION 45
What are the available Display and Action options for the BlackBerry Hub?
A. Display Style, Display Order
B. Message Folder, Message Color
C. Message Folder, Display Order
D. Display Style, Message Color

Correct Answer: A
QUESTION 46
Which option best describes how to add a user to a BlackBerry Device Service (BDS) domain?
A. Login to BlackBerry Administration Console and click on create a user enter the user s full name
in the Directory Display Name field and click on create a user with activation password
B. Login to BlackBerry Administration Console and click on create a user , enter the user s full
name in the Directory Display Name field and click on create a user without activation password
C. Login to BlackBerry Administration Console and click on create a user enter the user s email
address in the Email Address field and click on create a user with generating activation password
D. Login to BlackBerry Administration Console and click on create a user , enter the user s email
address in the Email Address field and click on create a user without activation password

Correct Answer: D
QUESTION 47
When adding users to the environment, which BlackBerry Device Service (BDS) Component
connects to Microsoft Active Directory to obtain user information?
A. BlackBerry Administration Service
B. BlackBerry Mail Store Service
C. BlackBerry Enterprise Management Web Service
D. BlackBerry Controller Service
Correct Answer: A
QUESTION 48
Which is a supported method to perform a device switch from an older BlackBerry 5 to 7 device to a
new BlackBerry 10 (BB10)?
A. BlackBerry Link and the Device switch option on the BlackBerry Device
B. BlackBerry Desktop Manager
C. BlackBerry Administration Console
D. BlackBerry Protect

Correct Answer: A
QUESTION 49
There is an existing set of IT policies, including a Voice Control IT policy, assigned to a number of
groups on the server, including a group for the Sales team. Every group is assigned a single IT
policy. You are tasked with disallowing voice control commands on the device for the Sales team.
You would
A. Modify the Default IT policy.
B. Modify the existing IT policy assigned to the Sales team s group.
C. Modify the Voice Control IT policy.
D. Assign the Voice Control IT policy to the Sales team s group.

Correct Answer: B
QUESTION 50
What file type is used to create a list of selected user accounts and the devices associated with
those accounts?
A. .csv file
B. .pdf file
C. .xls file
D. .odt file

Correct Answer: A
QUESTION 51
A device establishes connection against the BlackBerry environment by creating an
A. HTTP connection over Wi-Fi.
B. HTTP connection over Wi-Fi VPN, or IPPP.
C. SSL connection over Wi-Fi.
D. SSL connection over Wi-Fi, VPN, or IPPP.

Correct Answer: D
QUESTION 52
How does the activation process occur?
A. Via ETP messages sent from BlackBerry Enterprise Management Agent to the device
B. Via SMTP messages sent from BlackBerry Enterprise Management Agent to the device
C. Via communication between BlackBerry Enterprise Management Web Service and the
Enterprise Management Agent
D. Via communication between BlackBerry Enterprise Management Agent

Correct Answer: C
QUESTION 53
Which of the following uses an IPPP connection to the BlackBerry Device Service (BDS)?
A. Tethered BlackBerry Device
B. External Wi-Fi access point or wireless network with a VPN connection
C. Internal Wi-Fi access point
D. External Wi-Fi access point or wireless network without a VPN connection
Correct Answer: D
QUESTION 54
Exchange ActiveSync is a protocol used on mobile devices that enables
A. Synchronization of device settings.
B. Backup and restore of devices.
C. Remote control of devices by trusted administrators.
D. Synchronization of email, contacts, calendar, tasks and notes.

Correct Answer: D
QUESTION 55
Which pre-configured Administrator Role has the highest privileges?
A. Senior Help Desk
B. Enterprise Administrator
C. Server Only
D. Security Administrator

Correct Answer: D
QUESTION 56
When creating a Wi-Fi profile and specifying an Associated SCEP Profile, which set of EAP security
values are allowed?
A. PEAP, TTLS, and SSL
B. PEAP, TTLS, and TLS
C. LEAP, PEAP, and TEAP
D. PSK, TTLS, and TLS
Correct Answer: B
QUESTION 57
Which three components are used to contact a device?
A. BlackBerry Router, BlackBerry Dispatcher, and BlackBerry Web Desktop Manager
B. BlackBerry Router, BlackBerry Management Web Service, and BlackBerry Web Desktop
Manager
C. BlackBerry Dispatcher, BlackBerry Enterprise Management Web Service, and BlackBerry Web
Desktop Manager
D. BlackBerry Dispatcher, BlackBerry Administration Service, and BlackBerry Web Desktop
Manager
Correct Answer: C
QUESTION 58
What are the different methods for assigning an activation password for a BlackBerry device?
A. Login to BlackBerry Administration Console, search the user, and select option Specify an
Activation password from the user properties
B. Login to BlackBerry Administration Console, search the user, select option Generate an
Activation Email from the user properties
C. Login to BlackBerry Administration Console, search the user, and select option Assign EA
password from the user properties
D. Instruct users to login to BlackBerry Web-Desktop and assign their Activation passwords

Correct Answer: A
QUESTION 59
Where can the ActiveSync Server address be found in the email account information?
A. Options -> Service Books
B. Settings-> Accounts
C. Settings -> Network Connections -> Advanced
D. Messages -> Settings -> Server Settings

Correct Answer: B
QUESTION 60
How does a user set or check BlackBerry Balance options?
A. Swipe down from bezel to reveal settings panel and select Balance.
B. Swipe down from bezel to open Settings, navigate to Security and Privacy, and open Balance.
C. Swipe down from bezel to open Settings, navigate to Accounts, and open the Work enabled
account.
D. Open the Setup application and select Balance from the tasks displayed.

Correct Answer: A
QUESTION 61
Which component of the BlackBerry Device Service (BDS) updates the contact list from Active
Directory to the BlackBerry Configuration Database every 24 hours?
A. BlackBerry Mail Store Service
B. BlackBerry Synchronization Service
C. None, lookups to system address book retrieved directly from Active Directory
D. BlackBerry Policy Service

Correct Answer: A
QUESTION 62
What administrative tasks can be performed using the BlackBerry Web Desktop Manager Option?
A. Setup an enterprise activation password, specify a new password and lock a device and assign
a new device to a user account.
B. Setup an enterprise activation password, specify a new password and lock a device, delete all
device data and deactivate a device and assign a new device to a user account.
C. Setup an enterprise activation password, specify a new password and lock a device, delete all
device data and deactivate a device, assign a new device to a user account, send a PIN message
to the administrator.
D. Setup an enterprise activation password and assign a new device to a user account.

Correct Answer: B
QUESTION 63
Blackberry users have been using voice features which access corporate content which breaks
security
policy.
What policy rule can be changed so users don t lose full access to this feature set but keeps users
in
compliance?

A. Voice Control and Diction

B. Disallow work applications only
C. Disable Mobile Voice Service
D. Change the default policy to true

Correct Answer: A
QUESTION 64
What are two types of proxy profiles an Admin can create?
A. Manual and PAC
B. VPN and Email
C. VPN and Wi-Fi
D. Manual and Wi-Fi

Correct Answer: A
QUESTION 65
When creating a user and setting an activation password, where is the password stored?
A. BlackBerry Infrastructure
B. BlackBerry Configuration Database
C. BlackBerry Administration Service
D. BlackBerry Enterprise Management Web Service

Correct Answer: B
QUESTION 66
Which data path is used when activating a BlackBerry 10 (BB10) device via a wired connection?
A. Web Desktop Manager-> Corporate Network-> EMWS Server port 8081
B. Web Desktop Manager-> BlackBerry Infrastructure -> EMWS Server port 8444
C. BlackBerry Link-> Corporate Network-> EMWS Server port 8081
D. BlackBerry Desktop Software-> Corporate Network-> Dispatcher port 4101

Correct Answer: A
QUESTION 67
What default ports are required to be available for Enterprise Activation with the Enterprise
Management Web Service?
A. 443 and 8443
B. 3101 and 4l01
C. 5061 and 65061
D. 8081 and 8444

Correct Answer: D
QUESTION 68
When users change their names, how does the administrator immediately access new or updated
user information in BlackBerry Device Service from Microsoft Active Directory?
A. Immediate access is not possible; the information will be updated automatically during the
scheduled scan that synchronizes new and updated entries every 12 hours.
B. In the BlackBerry Administration Service under the BlackBerry Solution Management menu,
select User. Select Manage users. Search for the user. In the search results, click the user s name
to view details. Under Status select Synchronize user
C. In the BlackBerry Administration Service under the BlackBerry Solution Management menu,
select User. Select Manage users. Search for the user. In the search results, click the user s name
to view details. Under Status select Edit user.
D. The new or updated information will be immediately synchronized: the Domain Controller sends
notification events to the BlackBerry Device Service to request a synchronization task for adding or
updating accounts when new accounts are added or accounts are updated in Microsoft Active
Directory.
Correct Answer: B
QUESTION 69
Which statement below accurately describes the Enterprise Administrator?
A. Server Only Administrative duties
B. Managing the complete BlackBerry Solution
C. Same privileges as the Security Administrator
D. All rights as Security Administrator, except can only view role assignments

Correct Answer: D
QUESTION 70
Where are the settings to enable and configure S/MIME located on the BlackBerry Smartphone?
A. Settings> Security and Privacy> Certificates > S/MIME Preferences
B. BlackBerry Hub > Settings> S/MIME Preferences
C. Settings> Security and Privacy> S/MIME Preferences
D. BlackBerry Hub > Settings> Email Security
Correct Answer: B