KEC International Ltd

Integrated Manual of QMS, EMS, OHSAS

ISO 9001:2015, ISO 14001:2015, OHSAS 18001 2007

Revision No.: 02 Effective Date:

30th August 2016
Girish Pandey VP-Quality & EHS
REVIEWD / APPROVED

KEC EHS Team

REVIEWD

PREPARED Swaraj Kumar Manager EHS

Doc No. KEC/IMS/2016/001/ issue 1/ Rev2

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SR. No. Title

ISO 9001:2015 ISO 14001:2015 OHSAS 18001:2007(title Section Page nos.

based on DIS 45001:2015)

1 Introduction about KEC International Ltd I

2 General process flow diagram II

3 Important terms III

4 Context of the KEC Context of the KEC Context of the KEC IV

4.1 Understanding the KEC Understanding the KEC Understanding the KEC and
and context and context context

4.2 Understanding the needs Understanding the needs Understanding the needs and
and expectations of and expectations of expectations of interested
interested parties interested parties parties

4.3 Scope Scope Scope

4.4 Quality Management Environmental OH&S management system

System and its processes Management System

5 Leadership Leadership Leadership V

5.1 Leadership and Leadership and Leadership and Commitment

Commitment Commitment

5.1.2 Customer Focus

5.2 Quality Policy Environmental Policy OH&S Policy

5.2.1 Establishing the Quality

Policy

5.2.2 Communicating the

quality policy

5.3 Organizational roles, Organizational roles, KEC roles, responsibilities,

responsibilities and responsibilities and accountabilities and
authorities authorities authorities

6 Planning Environmental Aspects Hazard identification and VI

Compliance Obligations assessment of OH&S risk

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6.1 Actions to address risks Actions to address risks Actions to address risks and
and opportunities and opportunities opportunities

6.2 Quality Objectives Environmental OH&S objectives

Objectives

6.3 Planning of Changes --- ---

7 Support Support Support VII

7.1 Resources Resources Resources

7.2 Competence Competence Competence

7.3 Awareness Awareness Awareness

7.4 Communication Communication, General, Information and

Internal Communication, communication
External Communication

7.5 Documented Information Documented Information Documented Information

7.5.1 General General General

7.5.2 Creating and Updating Creating and Updating Creating and Updating

7.5.3 Control of Documented Control of Documented Control of Documented VIII

Information Information Information

8 Operation Operation Operation

8.1 Operational Planning and Operational Planning and Operational Planning and
Control control, control, Hierarchy of controls

8.2 Requirements for Emergency preparedness Requirement of change

Products and Services and Response
Emergency preparedness and
response

8.2.1 Customer
Communication

8.2.2 Determining the

requirements for
products and services

8.2.3 Review of the

requirements for

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products and services

8.2.4 Changes to requirements

for products and services

8.3 Design and Development

of products and services

8.3.1 General

8.3.2 Design and development

planning

8.3.3 Design and Development

Inputs

8.3.4 Design and Development

Controls

8.3.5 Design and Development

Outputs

8.3.6 Design and Development

Changes

8.4 Control of externally Outsourcing Procurement

provided processes, Contractors
products and services

8.4.2 Type and extent of Awareness to Awareness of OH&S to

control contractors & suppliers suppliers and contractors.
with environmental
friendly products

8.4.3 Information for external Information on Information on OH&S

providers environmental obligations
obligations

8.5 Production and Service

Provision

8.5.1 Control of production

and service provision

8.5.2 Identification and

Traceability

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8.5.3 Property belonging to

customers or external
providers

8.5.4 Preservation

8.5.5 Post Delivery Activities

8.5.6 Control of Changes

8.6 Release of products and

services

8.7 Control of
nonconforming outputs

9 Performance Evaluation Performance Evaluation Performance Evaluation IX

9.1.1 General Monitoring, Monitoring, measurement,

measurement, analysis analysis and evaluation.
and evaluation

9.1.2 Customer Satisfaction General

9.1.3 Analysis and Evaluation Evaluation of Compliance Evaluation of Compliance

9.2 Internal Audit Internal Audit Internal Audit

9.3 Management Review Management Review Management Review

9.3.1 General General General

9.3.2 Management Review Management Review

inputs

9.3.3 Management Review

Outputs

10. Improvement Improvement

10.1 General General

10.2 Nonconformity and Nonconformity and Incident, nonconformity and

Corrective Action Corrective Action corrective action

10.3 Continual Improvement Continual Improvement Continual Improvement

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List of Documents

1. 01. IMS MANUAL R1.docx

2. List of Procedures.docx
3. Procedures
4. List of Check List.docx
5. CHECK LIST
6. List of Policies.docx
7. Policy
8. List of Formats.docx
9. formats
10. EHS FORMATS
11. Marketing and sales

Amendment History

AMENDMENTS AND WITHDRAWAL / ADDITON OF DOCUMENTS LOG

S.NO DOCUMENT NAME DOCUMENT DATE NATURE OF AMENDMENTS AND APPROVED BY

NO. CHANGED/ WITHDRAWAL / ADDITON
WITHDRAWN
th
1 IMS manual Ver.1 KEC/IMS/201630
/001 June 2016 Document review by TUV Nord
Withdrawn

2 IMS Manual KEC/IMS/2016/001/

30 August2016
issue Document number changed
1/ Rev2

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10

11

12

13

14

15

16

17

18

19

20

Note: A new version will be issued after 15 amendments or any major changes (like changes to the standard, document
review, major changes to process etc.)version 2 will be issued.

Section I

About KEC International Ltd (EPC Business Unit)

KEC International is a part of diversified RPG business house having business in ,Cables, Tyres, Tea, Cable Joints. Please
refer www.kecrpg.com for further details.

This manual is prepared for the certification to ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007.

EPC Business unit consist of transmission and distribution business, Infrastructure business consists of water, Railways,
underground cabling and solar plants.

KEC developed and implemented an integrated Quality, Environmental and

Occupational Health and Safety Management System in order to document the companys best business practices,
better satisfy the requirements and expectations of its customers, enhanced its environmental performance, support
and promote good health and safety practices and improve the overall management of the company.

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To fully understand the organization and its context, KEC determined the externaland internal issues that are relevant
and that affect its ability to achieve the intended results
of the Integrated Management System (IMS).

KEC meets the requirements of the international standard ISO 9001:2015. Thesystem addresses the design,
development, production, installation, and servicing of the companys products. It incorporates the process approach
where consistent and predictable results are achieved more effectively and efficiently when activities are understood
and
managed as interrelated processes.

KEC meets the requirements of the international standard ISO 14001:2015. The system addresses the management of
environmental aspects, compliance obligations, the actions to address risks and opportunities. The management of the
interactive processes provides for the achievement of continual improvement and focus on efforts leading to the
prevention of undesirable outcomes.

KEC meets the requirements of the international standard OHSAS 18001:2007. It addresses the OH&S policy
commitments to comply with applicable legal requirements, to
the prevention of injury and ill health and to continual improvement.

A process approach provides for the management of the integrated management system and its processes through the
application of a Plan-Do-Check-Act methodology and a focus on Risk-Based-Thinking leading to the prevention of
undesirable outcomes.

The manual is divided into sections that correlate to the clauses of ISO 9001:2015 and
ISO 14001:2015 and incorporate the requirements of OHSAS 18001:2007. The manual describes the Integrated
Management System, delineates authorities, inter relationships and responsibilities of the personnel responsible within
the system. The manual also provides the documented information with procedures or references for all activities
comprising the management system that ensures the compliance to the requirements of the standards.
This manual is used internally to guide the companys employees through the various requirements of the quality,
environmental, and health and safety standards that must be met and maintained in order to ensure good health and
safety, environmental performance, customer satisfaction, and continual improvement and provide the necessary
instructions that create an empowered work force.

This manual is used externally to introduce our Integrated Management System to our customers and other external
organizations or interested parties. The manual is also used as input for the third party certification and audits.

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Section II

Organisation Chart

Corporate Office

Top
management

VP- QHSE
Corporate

QEHS Head QEHS Head QEHS Head

Manufacturing T&D Infrastructure

Tower units International South Asia Railways

Cable Unit water

Solar

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Operational

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Section II Process flow chart

KEC

Top Management
management
Review

Design /
Engineering
QHSE Head Resources,
Continual
Purchase Improvement

H.R/Training
IMS
coordinator

Projects

Context Marketing /
of KEC tendering

Administration
Needs and
Expectation of And IT
Interested
parties

Customer
complaints /
feed back

Statutory and
regulatory
requirements

Section III

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Reference standards

1. ISO 9001:2015 Quality management systems Requirements.

2. ISO 14001:2015 Environmental Management Systems Requirements
3. OHSAS 18001:2007 Occupational Health and safety - Requirements
4. ISO 19011:2011 Risk Management Principles and guidelines
5. ISO 45001:2015 DIS- Occupational Health and safety - Requirements
6. ISO 9000:2015 Quality management system- fundamentals and Vocabulary
7. ISO 31001:2009. Risk Management Principles and guidelines

Terminologies

ISO 9001:2015

1. Top management: person or group of people who directs and controls at the highest level.
2. Context of the Organisation: combination of internal and external issues that can have an effect on an
organisations approach to developing and achieving its objectives.
3. Interested party stakeholder person or organisation that can affect, be affected by, or perceive it to be
affected by a decision or activity.
4. Customer: person or organisation that could or does receive a product or a service that is intended for or
required by this person or organisation.
5. External provider: external supplier provider that is not part of the organisation
6. Continual improvement: recurring activity to enhance performance.
7. Activity: (project management) smallest identified object of work in a project.
8. project management :planning, organizing, monitoring , controlling and reporting of all aspects of a project ,
and the motivation of all those involved in it to achieve the project objectives
9. Outsource (verb): make an arrangement where an external organisation performs part of an organisations
function or process.
10. Design and development : set of processes that transform requirements for an object into more detailed
requirements for that object
11. Infrastructure: system of facilities, equipment and services needed for the operation of an organisation.
12. work environment: set of conditions under which work is performed
13. metrological confirmation : set of operations required to ensure that measuring equipment conforms to the
requirements for its intended use
14. Traceability :ability to trace the history, application or location of an object
15. Product : output of an organisation that can be produced without any transaction taking place between the
organisation and the customer
16. Service : output of an organisation with at least one activity necessarily performed between the organisation
and the customer
17. Project management plan : document specifying what is necessary to meet the objective(s) of the project
18. Quality plan: specification of the procedures and associated resources to be applied when and by whom to a
specific object.
19. Verification: confirmation, through the provision of objective evidence , that specified requirements have
been fulfilled.
20. Validation: confirmation, through the provision of objective evidence, that the requirements for a specific
intended use or application have been fulfilled
21. Competence: ability to apply knowledge and skills to achieve intended results.
22. Corrective action: action to eliminate the cause of a nonconformityand to prevent recurrence.

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ISO 14001:2015 and OHSAS 18001:2007

1. Environment surroundings in which an organisation operates, including air, water, land, natural resources,
flora, fauna, humans and their interrelationships.
2. Environmental aspect: element of an organisation activities or products or services that interacts or can
interact with the environment
3. Environmental impact: change to the environment , whether adverse or beneficial, wholly or partially resulting
organisation environmental aspects
4. Prevention of pollution :use of processes , practices, techniques, materials, products, services or energy to
avoid, reduce or control (separately or in combination) the creation, emission or discharge of any type of
pollutant or waste, in order to reduce adverse environmental impacts
5. compliance obligations : legal requirements and other requirements (admitted term)legal requirements that
an organisation has to comply with and other requirements that an organisation has to or chooses to comply
with
6. Risk : effect of uncertainty
7. Risks and opportunities: potential adverse effects (threats) and potential beneficial effects (opportunities).
8. Documented information: information required to be controlled and maintained by an organisation and the
medium on which it is contained.
9. Life cycle: consecutive and interlinked stages of a product (or service) system, from raw material acquisition or
generation from natural resources to final disposal
10. Environmental performance: performance related to the management of environmental aspects
11. Occupational health and safety policy OH&S policy
Policy to prevent work-related injury and ill-health to worker(s) and to provide a safe and healthy workplace(s).
12. Occupational health and safety risk: combination of the likelihood of an occurrence of a work-related
hazardous event or exposure(s), and the severity of injury or ill-health that can be caused by the event or
exposures.
13. Incident: occurrence(s) arising out of or in the course of work that could or does result in injury or ill-health.
14. Workplace: place where a person needs to be or to go by reason of work and which is under the control of the
organisation.
15. Hazard: source or situation with a potential to cause human injury or ill-health.
16. Risk management: coordinated activities to direct and control an organisation with regard to risk.
17. Risk owner: person or entity with the accountability and authority to manage a risk
18. external context : external environment in which the organisation seeks to achieve its objectives
19. Internal context: internal environment in which the organisation seeks to achieve its objectives
20. Risk assessment: overall process of risk identification, risk analysis and risk evaluation.
21. Communication and consultation: continual and iterative processes that an organisation conducts to provide,
share or obtain information, and to engage in dialogue with stakeholders and others regarding the
management of risk.

Context of KEC

4.1 Understanding the KEC and its context

The KEC has determined external and internal issues that are relevant to its purpose and that affect its ability to achieve
the intended outcomes of its environmental management system. Such issues have included environmental conditions
being affected by or capable of affecting the KEC.

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KEC has highlevel understanding of the external and internal issues that can affect the achievement of KECs intended
Quality, Environmental, OH&S management systems outcomes and the environmental conditions that you can affect.

External issues includes customer, business, technological, currency, country, climate, air and water quality, land use,
political, social, health, safety or regulatory requirements.

Internal issues are KECs own organisational culture, employees, work environment, occupational health and safety,
products, services and processes.
These issues can result in risks and opportunities that affect your Quality, Environmental and OH&S outcomes.

4.2 Understanding the needs and expectations of interested parties and Workers
QMS, EMS and OHSAS

Due to their effect or potential effect on the KECs ability to consistently provide products and services that meet
customer and applicable statutory and regulatory requirements, the KEC has determined:

The interested parties that are relevant to the quality ,environmental and OH&S management system;
The requirements of these interested parties that are relevant to the quality ,environmental and OH&S
management system;
These needs and expectations become its compliance obligations
The workers and other interested parties that are relevant to the OH&S management system;

The KEC has monitored and reviewed information about these interested parties and their relevant requirements.
4.3 Determining the scope of the quality management system, Environmental management Systems and
OHSAS.(IMS)

The KEC has determined the boundaries and applicability of the quality management systemto establish its scope.
When determining this scope, the KEC has considered:
The external and internal issues.
The requirements of relevant interested parties.;
The products and services of the KEC.
The legal compliance obligations
its authority and ability to exercise control and influence

The KEC has applied all the requirements of this International Standard if they are applicable within the determined
scope of its integrated management system. As such all the clauses of the ISO 9001:2015 applicable for KEC processes.
The scope is detailed in annexure 1.
The scope of the KECs quality management system has been available and be maintained as documented information.
The scope has stated the types of products and services covered, and provide justification for any requirement of this
International Standard that the KEC determines is not applicable to the scope of its quality management system.

The scope has been maintained as documented information and be available to interested parties.
The applicable boundary is for the T&D (transmission and Distribution, South Asia and International), Infrastructure
division (Railways, water and Solar Projects)

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The suggested scope of certification:

Design, Development, Engineering, Procurement & Construction of Electrical Transmission Line and Engineering,
Procurement & Construction of Sub-station, Under Ground Cabling, Railway, Solar, Water Infrastructure Projects

The physical scope of certification H.O Mumbai, Gurgaon , Engineering office at Tardeo(Mumbai) and various temporary
sites.

The addresses are as below.

RPG House, 463, Dr. Annie Besant Road, Worli, Mumbai-400030

Building No. 9A, 8th Floor, DLF Cyber City, Phase III, Gurgaon, 122002
Spencers building, Old Johnson & Johnson Office, Forjett street, Tardeo Mumbai-400036

4.4 QMS, EMS, OHSAS system and its processes

4.4.1 The KEC has established, implement, maintain and continually improve a quality management system, enhancing
its environmental performance, OHSAS including the processes needed and their interactions, in accordance with the
requirements of this International Standard.
The KEC has determined the processes needed for the quality management system and their
Application throughout the KEC, and has:
determined the inputs required and the outputs expected from these processes;
determined the sequence and interaction of these processes;
Determined and apply the criteria and methods including monitoring, measurements and related performance
indicators needed to ensure the effective operation and control of these processes;
determined the resources needed for these processes and ensure their availability;
assigned the responsibilities and authorities for these processes;
Address the risks and opportunities as determined in accordance with the requirements of KEC. Evaluate
these processes and implement any changes needed to ensure that these processes achieve their intended
results;
Improve the processes and the quality management system to the extent necessary,
KEC maintains documented information to support the operation of its processes and retains documented information
to have confidence that the processes are being carried out as planned. KEC has considered the knowledge gained in
when establishing and maintaining the environmental and OS&H management system.

Reference:
Risk format.docx

Risk Treatment Plan.docx

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Section V Leadership

5.1 Leadership and commitment

Top management has demonstrated leadership and commitment with respect to the quality, environment and OH&S
management system by:
Taking accountability for the effectiveness of the quality, environmental and OHSAS management system;
Ensuring that the quality, environmental and OHSAS policy and quality, environmental and OHSAS objectives
are established for the quality management system and are compatible with the context and strategic
direction of the KEC;
Ensuring the integration of the quality, environmental and OHSAS management system requirements into the
KECs business processes;
Promoting the use of the process approach and risk-based thinking;
Ensuring that the resources needed for the quality, environmental and OHSAS management system are
available;
Communicating the importance of effective quality management and of conforming to the quality
management system requirements;
Ensuring that the quality, environmental and OHSAS management system achieves its intended
results/outcome
Directing and supporting persons to contribute to the effectiveness of the quality, environmental and OHSAS
management system
Promoting improvement;
Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of
responsibility.

Customer focus
Top management has demonstrated leadership and commitment with respect to customer focus by ensuring that:
customer and applicable statutory and regulatory requirements are determined, understood and consistently
met;
The risks and opportunities that can affect conformity of products and services and the ability to enhance
customer satisfaction are determined and addressed.
The focus on enhancing customer satisfaction is maintained.

5.2 Developing the quality, environment and OHSAS policy

Top management has established, implement and maintain a quality environmental &OHSAS policy that
Is appropriate to the purpose and context of the KEC and supports its strategic direction;
Provides a framework for setting quality objectives;
Includes a commitment to satisfy applicable requirements;
Includes a commitment to continual improvement of the integrated management system.
.
Communicating the quality and EHS policy
The quality policy is:
Available and be maintained as documented information;
Communicated, understood and applied within the KEC including workers and contractors.
Available to relevant interested parties, as appropriate. Including the nature, scale and environmental
impacts of its activities, products and services.

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Provides a framework for setting environmental objectives.

Includes a commitment to the protection of the environment, including prevention of pollution and
other specific commitment(s) relevant to the context of the KEC;
Includes a commitment to fulfil its compliance obligations;
Includes a commitment to satisfy applicable legal and other requirements; \
Includes a commitment to continual improvement of the environmental management system to
enhance environmental performance.
Is reviewed periodically to ensure that it remains relevant and appropriate.

Policy statement:
Reference:
EHS English Policy A4 Size 2015 CQ (1).pdf
Quality Policy A4 Size CQ (1).pdf

By implementation of Quality, Environmental, Health & Safety management systems as per ISO 9001:2015, ISO
14001:2015 and OHSAS 18001:2007,
We are committed to:
The requirements of Integrated Management System and continually improving the effectiveness of the
Integrated Management System, by giving most best possible quality, cost-effective, consistent Services, and
enhance customer satisfaction.
Conduct our business with integrity, applying socially responsible principles to our relationships with
customers, employees, suppliers, and Stakeholders.
By applying good quality, environmental, health and safety practices to sustainable development.
Achieve sustainable growth through promoting pollution prevention
Practices and conserving resources with eco-efficient process
To operate an injury free and healthy projects by eliminating or reducing hazards and at-risk behaviours and
promote wellness.
We religiously comply with all applicable legal & statutory requirements.

We achieve all the above by setting suitable IMS objectives and targets.

5.3 KEC roles, responsibilities and authorities

Top management has ensured that the responsibilities and authorities for relevant roles are assigned, communicated
and understood within the KEC. Top management has ensure that the responsibilities, accountabilities and authorities
for relevant roles relevant within the OH&S management system are assigned and communicated at all levels within the
KEC and retained as documented information. Workers at each level of the KEC has assume responsibility for those
aspects of OH&S management system over which they have control.

Top management has assigned the responsibility and authority for:

1. Ensuring that the quality, environmental management system conforms to the requirements of this
International Standard;
2. Ensuring that the processes are delivering their intended outputs;
3. Reporting on the performance of the quality, environmental management system and on opportunities for
improvement, in particular to top management;
4. Ensuring the promotion of customer focus throughout the KEC;
5. Ensuring that the integrity of the quality management system is maintained when changes to the quality
management system are planned and implemented.
6. Ensuring that the environmental management system conforms to the requirements of this
International Standard;

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7. Reporting on the performance of the environmental management system, including environmental

performance, to top management.
8. Ensuring that the OH&S management system conforms to the requirements of this International Standard
9. Reporting on the performance of the OH&S management system to top management.

Responsibility Authority and Accountability.docx

5.4 Participation, consultation and representation
The KEC has established a process to ensure effective participation and consultation in the OH&S management system
by workers at all levels and functions of the KEC by:
a) providing workers (and, as applicable, their representatives) at all levels under its direct control with the
mechanisms, time and resources necessary to participate in, at a minimum, the following processes of the OH&S
management system:
1. Context of the KEC
2. Planning
3. Support
4. Operation
Providing workers and, as applicable, their representatives at all levels with timely access to clear,
understandable and relevant information about the OH&S management system.
Identifying and removing obstacles or barriers to participation and minimizing those that cannot be removed.
Encouraging timely reporting and response to work-related hazards, OH&S risks, OH&S opportunities,
incidents and nonconformities.
The KEC has ensured that, when appropriate, relevant external interested parties are consulted about matters
pertinent to the OH&S management system.
Reference

1. Procedures\13. Procedure for communication.docx

2. Procedures\PROCEDURE FOR PARTICIPATION AND CONSULTATION.docx

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Section VI

6.1 Actions to address risks and opportunities

6.1.1 When planning for the quality management system, the KEC has considered the issues and the requirements and
determine the risks and opportunities that need to be addressed to:
give assurance that the quality management system can achieve its intended result(s);
enhance desirable effects;
prevent, or reduce, undesired effects;
Achieve improvement.
The scope of its environmental management system;
On how to Integrate and implement the actions into its quality management system processes and evaluate
the effectiveness of these actions.

6.1.1 General
The KEC has established, implement and maintain the processes needed to meet the requirements.
When planning for the environmental management system, the KEC has considered:
a) The issues referred
b) The requirements referred
And determine the risks and opportunities, related to its environmental aspects, compliance obligations and other
issues and requirements, identified, that need to be addressed to give assurance that the environmental management
system can achieve its intended outcomes, prevent or reduce undesired effects, including the potential for external
environmental conditions to affect the KEC and achieve continual improvement. Within the scope of the environmental
management system, the KEC has determined potential emergency situations, including those that can have an
environmental impact.

Reference :

Risk format.docx
Risk Treatment Plan.docx.

6.1.2
Quality Management System
The KECC shall plan:
a) Actions to address these risks and opportunities;
b) How to integrate and implement the actions into its quality management system processes
2) Evaluate the effectiveness of these actions.
Actions taken to address risks and opportunities shall be proportionate to the potential impact on the conformity of
products and services.
.Opportunities that lead to the adoption of new practices, launching new products, opening new markets, addressing
new clients, building partnerships, using new technology and other desirable and viable possibilities to address its
customers needs.
Environmental aspects
Within the defined scope of the environmental management system, the KEC has determined the environmental
aspects of its activities, products and services that it can control and those that it can influence, and their associated
environmental impacts, considering a life cycle perspective.

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When determining environmental aspects, the KEC has taken into account:
a) Change, including planned or new developments, and new or modified activities, products and
Services.
b) Abnormal conditions and reasonably foreseeable emergency situations.
The KEC has determined those aspects that have or can have a significant environmental impact, i.e. significant
environmental aspects, by using established criteria and the statutory and regulatory requirements
The KEC communicates its significant environmental aspects among the various levels and functions of the KEC, as
appropriate.
The KEC has maintained documented information of its environmental aspects and associated environmental impacts.
Criteria used to determine its significant environmental aspects and significant environmental aspects.
Significant environmental aspects can result in risks and opportunities associated with either adverse environmental
impacts (threats) or beneficial environmental impacts (opportunities).

Hazard identification
The organization shall establish, implement and maintain a process for the on-going proactive identification of hazards
arising in the workplace, and to workers. The process shall take into account:
a) Routine and non-routine activities and situations, including consideration of
Infrastructure, equipment, materials, substances and the physical conditions of the workplace;
Hazards that arise as a result of product design including during research, development, testing, production,
assembly, construction, service delivery, maintenance or disposal;
Human factors;
Emergency situations;
b) People, including consideration of:
Those with access to the workplace and their activities, including workers, contractors and visitors;
Those are in the vicinity of the workplace can be affected by the activities of the organization.
Workers who perform work-related activities at a location which is not under the direct control of the organization;
c) The KEC operations and activities, including consideration of:

The design of work areas, processes, installations, machinery/equipment, operating procedures and work
organization, including their adaptation to human capabilities;
Changes in knowledge of, and information about, hazards;
Situations occurring in the vicinity of the workplace caused by work-related activities under the control of the
organization;
Situations not controlled by the organization and occurring in the vicinity of the workplace that can cause
injury or ill-health to persons in the workplace;
d) Actual or proposed changes in the organization, its operations, processes, activities and OH&S management system;
e) Past incidents, internal or external to the organization, including emergencies, and their causes.

Reference:
1. formats\Form 03 - HIRAC.pdf
2. FORM 03 - HIRA for T_ D Projects.pdf
3. 51. KEC IEA.docxformats\50. Aspect Impact Matrix.xlsx

6.1.3 Compliance obligations to quality, environment and OHS

The KEC has
a) Determined and have access to the compliance obligations related to its environmental aspects;
b) Determine how these compliance obligations apply to the KEC.
c) Take these compliance obligations into account when establishing, implementing, maintaining and, continually
improving its environmental management system.
d) The compliance obligations are reviewed periodically as per the requirement of the compliances.

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e) The compliance and the legal implications of not following the same is well communicated to all including the
workers.

The KEC has maintained documented information of its compliance obligations.

Reference :
1. formats\52. Legal Register-EHS.docx
2. formats\44. Risk format.docx
3. formats\44. Risk format.docx.
4. Software legatrix (software)
.

6.1.4 Planning action

The KEC has planned.
a) To take actions to address its:
1) Significant environmental aspects;
2) Compliance obligations;
3) Risks and opportunities
b) How to integrate and implement the actions into its environmental management system processes
or other business processes.
Evaluate the effectiveness of these actions. When planning these actions, KEC has considered its technological options
and its financial, Operational and business requirements.
6.2 Quality, environmental and OHSAS objectives and planning to achieve them
6.2.1 The organization shall establish QHSE objectives at relevant functions, levels and processes needed for the quality
management system.
The quality objectives shall:
Be consistent with the quality policy;
Be measurable;
Take into account applicable requirements;
Be relevant to conformity of products and services and to enhancement of customer satisfaction;
Be monitored;
Be communicated
Be updated as appropriate.
The KEC shall maintain documented information on the quality objectives.
6.2.2 When planning how to achieve its quality objectives, the organization shall determine:
What will be done
What resources will be required
Who will be responsible
When it will be completed;
How the results will be evaluated.
6.3 Planning of changes
When the organization determines the need for changes to the quality management system, the changesshall be
carried out in a planned manner.
The organization shall consider:
The purpose of the changes and their potential consequences;
The integrity of the quality management system;
The availability of resources;
The allocation or reallocation of responsibilities and authorities.
List of procedures

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1. Procedures\18. Procedure for Hazard identification.docx

2. Procedures\12. Procedure for Aspect Impact.docx
3. Procedures\22. Procedure forrisk and Opportunity.docx

Section VII

7.1 Resources
7.1.1 General
The KEC has determined and provide the resources needed for the establishment, implementation, maintenance and
continual improvement of the quality management system.
The KEC has considered:
The capabilities of, and constraints on, existing internal resources;
The resources which are need to be obtained from external providers.
7.1.2 People
The KEC has determined and provide the persons necessary for the effective implementation
of its quality management system and for the operation and control of its processes.
Reference:
1. Procedures\HR Manual updated as on 31 march 15.pdf

7.1.3 Infrastructure
The KEC shall determine, provide and maintain the infrastructure necessary for the operation of its processes and to
achieve conformity of products and services.
Infrastructure includes:
Buildings and associated utilities.
Equipment, including hardware and software.
Transportation resources.
Information and communication technology.
7.1.4 Environment for the operation of processes
The KEC shall determine, provide and maintain the environment necessary for the operation of its processes and to
achieve conformity of products and services.
KEC provides suitable environment can be a combination of human and physical factors, such as:
Non-discriminatory, calm, non-confrontational);
Stress-reducing, burnout prevention, emotionally protective.
Temperature, heat, humidity, light, airflow, hygiene, noise.
These factors can differ substantially depending on the products and services provided.
7.1.5 Monitoring and measuring resources
7.1.5.1 General
The KEC has determine and provide the resources needed to ensure valid and reliable results when monitoring or
measuring is used to verify the conformity of products and services to requirements.
The KEC has ensured that the resources provided:
Are suitable for the specific type of monitoring and measurement activities being undertaken;
Are maintained to ensure their continuing fitness for their purpose.
The KEC has retained appropriate documented information as evidence of fitness for purpose of the monitoring and
measurement resources.
Reference:
1. formats\41. Measuring And Test Equipment Record Card.docx
2. formats\40. MASTER LIST OF ALL MEASURING AND TEST EQUIPMENT.docx

7.1.5.2 Measurement traceability

When measurement traceability is a requirement, or is considered by the KEC to be an essential
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part of providing confidence in the validity of measurement results, measuring equipment has be:
a) Calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to
international or national measurement standards; when no such standards exist, the basis used for calibration or
verification has be retained as documented information;
Identified in order to determine their status;
Safeguarded from adjustments, damage or deterioration that would invalidate the calibration
Status and subsequent measurement results.
The KEC has determined if the validity of previous measurement results has been adversely affected when measuring
equipment is found to be unfit for its intended purpose, and has taken appropriate action as necessary.
7.1.6 KEC knowledge
The KEC has determined the knowledge necessary for the operation of its processes and to achieve conformity of
products and services.
This knowledge has be maintained and be made available to the extent necessary.
When addressing changing needs and trends, the KEC has consider its current knowledge and determine how to acquire
or access any necessary additional knowledge and required updates.
KEC knowledge is knowledge specific to the KEC and it is generally gained by experience. It is information that is used
and shared to achieve the KECs objectives. KEC knowledge based on:
Internal sources, intellectual property; knowledge gained from experience; lessons learned from failures and
successful projects; capturing and sharing undocumented knowledge and experience; the results of
improvements in processes, products and services.
External sources like standards, academia conferences, gathering knowledge from customers or external
providers.
7.2 Competence
The KEC has determined:
a) The necessary competence of person(s) doing work under its control that affects the performance and
effectiveness of the quality, environmental, OH&S management system.
b) Ensure that these persons are competent on the basis of appropriate education, training, or experience.
c) Where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the
actions taken.
d) Retain appropriate documented information as evidence of competence.
e) Actions can include, for example, the provision of training to, the mentoring of, or the reassignment of
currently employed persons, hiring or contracting of competent persons.
KEC has retained appropriate documented information as evidence of competence.
Reference:
1. formats\38. COMPETANCY OF THE EPLOYEES1.doc
2. formats\39. JOB DEESCRIPTION & COMPETENCY MAPPING CARD.doc
3. formats\52. Taining Record.docx

7.3 Awareness
The KEC has ensured that persons doing work under the KECs control are aware of:
the quality policy, the environmental policy and OH&S policy
Relevant quality, environmental and OH&S objectives and their contribution to the effectiveness of the quality
management system, including the benefits of improved performance;
The implications of not conforming to the quality, environmental and OH&S management system
requirements.
The significant environmental aspects and related actual or potential environmental impacts associated with
their work.
Their contribution to the effectiveness of the environmental management system, including the
Benefits of enhanced environmental performance;

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The implications of not conforming to the environmental management system requirements, including not
fulfilling the KECs compliance obligations.
Reference:
1. Procedures\13. Procedure for communication.docx
2. formats\52. Taining Record.docx

7.4 Communication
Internal communication
The KEC has determined the internal and external communications relevant to the quality, environment, OHSAS
management system, including.
a) On what it will communicate.
b) When to communicate.
c) With whom to communicate.
d) How to communicate.
e) Who communicates.
a) Internally communicate information relevant to the environmental management system among the various levels
and functions of the KEC, including changes to the environmental management system, as appropriate.
b) Ensure its communication processes enable(s) persons doing work under the KECs control to contribute to continual
improvement.
External communication
The KEC externally communicates information relevant to the environmental management system, as established by
the KECs communication processes and as required by its compliance obligations. KEC has established procedure for
communication with contractors and other visitors to the workplace with respect OH&S and receiving, documenting
and responding to relevant communications from external interested parties.
Participation and consultation
The organization shall establish, implement and maintain a procedure for the participation of workers by their
appropriate involvement in hazard identification, risk assessments and determination of controls;
Appropriate involvement in incident investigation;
Involvement in the development and review of OH&S policies and objectives
Reference:
1. Procedures\PROCEDURE FOR PARTICIPATION AND CONSULTATION.docx
2. Procedures\13. Procedure for communication.docx

7.5 Documented information

7.5.1 General
The KECs quality, environmental and OH&S management system has included:
Documented information required by this International Standard;
Documented information determined by the KEC as being necessary for the effectiveness of the quality,
environmental and OH&S management system.
.
7.5.2 Creating and updating
When creating and updating documented information, the KEC has ensured appropriate:
Identification and description (e.g. a title, date, author, or reference number);
Format (e.g. language, software version, graphics) and media (e.g. paper, electronic);
Review and approval for suitability and adequacy.

7.5.3 Control of documented information

7.5.3.1 Documented information required by the quality management system and by this International
Standard has been controlled to ensure:
it is available and suitable for use, where and when it is needed;

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It is adequately protected (e.g. from loss of confidentiality, improper use, or loss of integrity).
7.5.3.2 For the control of documented information, the KEC has address the following
Activities, as applicable:
Distribution, access, retrieval and use;
Storage and preservation, including preservation of legibility;
Control of changes (e.g. version control);
Retention and disposition.
Documented information of external origin determined by the KEC to be necessary for the planning and operation of
the quality management system has be identified as appropriate, and be controlled. Documented information retained
as evidence of conformity has be protected from unintended alterations.

Reference

1. Procedures\13. Procedure for communication.docx

2. Procedures\16. Procedure for Documented Information.docx

Section VIII

8.1 Operational planning and control

The KEC has planned, implement and control the processes needed to meet the requirements for the provision of
products and services, and to implement the actions determined in by:
a) Determining the requirements for the products and services,
b) Establishing criteria for,
The processes;
The acceptance of products and services;
Determining the resources needed to achieve conformity to the product and service requirements;
Implementing control of the processes in accordance with the criteria;
Determining and keeping documented information to the extent necessary:
To have confidence that the processes have been carried out as planned;
To demonstrate the conformity of products and services to their requirements.
The KEC has ensured that outsourced processes are controlled or influenced. The type and extent of control or
influence to be applied to the processes has been defined within the environmental management system. In consistent
with a life cycle perspective KEC has,
Established controls, as appropriate, to ensure that its environmental requirements are addressed in the
design and development process for the product or service, considering each life cycle stage.
Determined its environmental requirement for the procurement of products and services, as appropriate;
Communicate its relevant environmental requirement(s) to external providers, including contractors;
Considered the need to provide information about potential significant environmental impacts associated with
the transportation or delivery, use, end-of-life treatment and final disposal of its products and services.
Controls related to purchased goods, equipment and services.
Controls related to contractors and other visitors to the workplace;
Documented procedures, to cover situations where their absence could lead to deviations from the OH&S
policy and the objectives

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Controls includes engineering controls and procedures. Controls are implemented following hierarchy
elimination, substitution, administrative and can be used individually or in combination.
The KEC has controlled planned changes and review the consequences of unintended changes, taking action to
mitigate any adverse effects, as necessary.
The KEC has control planned changes and reviewed the consequences of unintended changes, taking action to mitigate
any adverse effects, as necessary. The KEC has ensured that outsourced processes are controlled.
Hierarchy of controls
The KEC has established a process for achieving reduction in OH&S risks using the following hierarchy:
Eliminate the hazard;
Substitute with less hazardous materials, processes, operations or equipment;
Use administrative controls including safety signs, markings, warning devices and safe system of work;
Use personal protective equipment.
The KEC has ensured that the OH&S risks and determined controls are taken into account when establishing,
implementing and maintaining its OH&S management system.
The KEC shall maintain documented information to the extent necessary to have confidence that the processes have
been carried out as planned.
Management of change
The KEC has plan and manage temporary or permanent changes to the OH&S management system to ensure they do
not have a negative impact on OH&S performance including:
a) The resolution of incidents and nonconformities;
b) New products, processes or services at the design stage or re-design stage
c) Changes in knowledge or information about hazards;
d) Changes to work processes, procedures, equipment, KEC structure, staffing, products, services, contractors or
suppliers;
e) Developments in knowledge and technology;
f) Changes to applicable legal or other requirements.

The KEC has established a process for the implementation and control of planned changes. The responsibilities and
authorities for managing changes and their associated OH&S risks has been identified. The KEC has and review the
consequences of unintended changes, taking action to mitigate any adverse effects, as necessary.
Reference:
1. Procedures\11. OCP ENVIRONMENT.docx
2. Procedures\53. ERP Guidelines.docx
3. Procedures\17. Procedure for emergency preparednes.docx
4. KEC EHS manual_Ver1.1.pdf

8.2 Requirements for products and services and Emergency preparedness and response
The KEC has established, implement and maintain the processes needed to prepare for and respond to potential
emergency situations environment and OHSAS are identified.
The KEC shall:
Prepare to respond by planning actions to prevent or mitigate adverse environmental impacts from emergency
situations;
Respond to actual emergency situations;
Take action to prevent or mitigate the consequences of emergency situations, appropriate to the magnitude of
the emergency and the potential environmental impact;
Periodically test the planned response actions, where practicable;
Periodically review and revise the process(es) and planned response actions, in particular after the occurrence
of emergency situations or tests;
Provide relevant information and training related to emergency preparedness and response, as appropriate, to
relevant interested parties, including persons working under its control.

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The KEC has maintained documented information to the extent necessary to have confidence that the processes are
carried out as planned.
List of procedures

1. Procedures\11. OCP ENVIRONMENT.docx

2. KEC EHS manual_Ver1.1.pdf
3. Procedures\17. Procedure for emergency preparednes.docx

8.2.1 Customer communication

Communication with customers includes.
providing information relating to products and services;
handling enquiries, contracts or orders, including changes;
obtaining customer feedback relating to products and services, including customer complaints;
handling or controlling customer property;
Establishing specific requirements for contingency actions, when relevant.
8.2.2 Determining the requirements related to products and services
When determining the requirements for the products and services to be offered to customers, KEC has ensured that:
a) The requirements for the products and services are defined, including:
Any applicable statutory and regulatory requirements;
Those considered necessary by the KEC;
b) The KEC can meet the claims for the products and services it offers.

8.2.3 Review of requirements related to products and services

8.2.3.1 The KEC has ensured that it has the ability to meet the requirements for products and services to be offered to
customers. The KEC shall conduct a review before committing to supply products and services to a customer, to include:
Requirements specified by the customer, including the requirements for delivery and post delivery activities;
Requirements not stated by the customer, but necessary for the specified or intended use, when known.
Requirements specified by KEC.
Statutory and regulatory requirements applicable to the products and services;
Contract or order requirements differing from those previously expressed.
The KEC has ensured that contract or order requirements differing from those previously defined are resolved.
When the customer does not provide a documented statement of their requirements, the customers requirements
confirmed by the KEC before acceptance, the review covers relevant product information, such as catalogues, design,
drawings or technical standards.
8.2.3.2 The KEC has retained documented information, as applicable:
a) On the results of the review;
b) On any new requirements for the products and services.
Reference
1. Marketing and sales

8.2.4 Changes to requirements for products and services

The KEC has ensured that relevant docume nted information is amended, and that relevant persons are made aware of
the changed requirements, when the requirements for products and services are changed.
Management of change
The KEC has plan and manage temporary or permanent changes to the OH&S management system to ensure they do
not have a negative impact on OH&S performance including:
a) The resolution of incidents and nonconformities;
b) New products, processes or services at the design stage or re-design stage
c) Changes in knowledge or information about hazards;

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d) Changes to work processes, procedures, equipment, KEC structure, staffing, products, services, contractors or
suppliers;
e) Developments in knowledge and technology;
f) Changes to applicable legal or other requirements.

The KEC has established a process for the implementation and control of planned changes. The responsibilities and
authorities for managing changes and their associated OH&S risks have been identified. The KEC has and review the
consequences of unintended changes, taking action to mitigate any adverse effects, as necessary.
Reference:
1. Marketing and sales
2. formats\49. CUTOMER feed back and analysis.docx

8.3 Design and development of products and services

8.3.1 General
The KEC has established, implement and maintain a design and development process that is
Appropriate to ensure the subsequent provision of products and services.
8.3.2 Design and development planning
In determining the stages and controls for design and development, the KEC has considered:
The nature, duration and complexity of the design and development activities;
The required process stages, including applicable design and development reviews;
The required design and development verification and validation activities;
The responsibilities and authorities involved in the design and development process;
The internal and external resource needs for the design and development of products and services;
The need to control interfaces between persons involved in the design and development process;
The need for involvement of customers and users in the design and development process;
The requirements for subsequent provision of products and services;
The level of control expected for the design and development process by customers and other relevant
interested parties;
The documented information needed to demonstrate that design and development requirements have been
met.
8.3.3 Design and development inputs
The KEC has determined the requirements essential for the specific types of products and services to be designed and
developed. The KEC has considered
Functional and performance requirements;
Information derived from previous similar design and development activities;
Statutory and regulatory requirements;
Environment and OHSAS requirements
Standards or codes of practice that the KEC has committed to implement;
Potential consequences of failure due to the nature of the products and services.
Inputs have been adequate for design and development purposes, complete and unambiguous.
Conflicting design and development inputs has be resolved.
The KEC has retained documented information on design and development inputs.
8.3.4 Design and development controls
The KEC has applied controls to the design and development process to ensure that:
The results to be achieved are defined;
Reviews are conducted to evaluate the ability of the results of design and development to meet requirements;
Verification activities are conducted to ensure that the design and development outputs meet the input
requirements;
Validation activities are conducted to ensure that the resulting products and services meet the requirements
for the specified application or intended use;

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Any necessary actions are taken on problems determined during the reviews, or verification and validation
activities.
Documented information of these activities is retained.

8.3.5 Design and development outputs

The KEC has ensured that design and development outputs,
Meet the input requirements;
Are adequate for the subsequent processes for the provision of products and services;
Include or reference monitoring and measuring requirements, as appropriate, and acceptance criteria;
Specify the characteristics of the products and services that are essential for their intended purpose and their
safe and proper provision.
The KEC has retained documented information on design and development outputs.
8.3.6 Design and development changes
The KEC has identify, review and control changes made during, or subsequent to, the designand development of
products and services, to the extent necessary to ensure that there is no adverse impact on conformity to
requirements.
The KEC has retained documented information on:
Design and development changes;
The results of reviews;
The authorization of the changes;
The actions taken to prevent adverse impacts.
Reference:
1. Procedures\15. Procedure for design and development.docx

8.4 Control of externally provided processes, products and services

8.4.1 General
The KEC has ensured that externally provided processes, products and services conform to requirements.
The KEC shall determine the controls to be applied to externally provided processes, products and services when:
a) Products and services from external providers are intended for incorporation into the KECs own products and
services;
b) Products and services are provided directly to the customer(s) by external providers on behalf of
the KEC;
c) a process, or part of a process, is provided by an external provider as a result of a decision by the KEC.
KEC has determine and apply criteria for the evaluation, selection, monitoring of performance, and re-evaluation of
external providers, based on their ability to provide processes or products and services in accordance with
requirements. KEC has retained documented information of these activities and any necessary actions arising from the
evaluations.
8.4.2 Type and extent of control
KEC has ensured that externally provided processes, products and services do not adversely affect KECs ability to
consistently deliver conforming products and services to its customers.
KEC has:
a) Ensured that externally provided processes remain within the control of its quality management system;
b) Defined both the controls that it intends to apply to an external provider and those it intends to apply to the
resulting output;
c) take into consideration:
1) The potential impact of the externally provided processes, products and services on the
KECs ability to consistently meet customer and applicable statutory and regulatory requirements;
2) The effectiveness of the controls applied by the external provider;
d) Determined the verification, or other activities, necessary to ensure that the externally provided processes, products
and services meet requirements.

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KEC has established controls for procurement, e.g. of products, hazardous materials or substances, raw materials,
equipment, or services, in order to ensure that procured items conform to its OH&S management system requirements

Reference:

8.4.3 Information for external provider

The KEC has ensured the adequacy of requirements prior to their communication to the external provider.

The KEC has communicated to external providers its requirements for:

the processes, products and services to be provided;
the approval of:
o products and services;
o methods, processes and equipment;
o the release of products and services;
competence, including any required qualification of persons.
the external providers interactions with the KEC;
control and monitoring of the external providers performance to be applied by the KEC;
verification or validation activities that the KEC, or its customer, intends to perform at the
External providers premises.
Communicate its relevant environmental requirements to external providers, including contractors;
Consider the need to provide information about potential significant environmental impacts associated with
the transportation or delivery, use, end-of-life treatment and final disposal of its products and services.
Contractors
The KEC has established processes to identify and communicate on the hazards, and to evaluate and control the OH&S
risks, arising from the:
a) contractors activities and operations to the KECs workers;
b) KECs activities and operations to the contractors' workers;
c) contractors activities and operations to other interested parties in the workplace.
The KEC has established and maintain processes to ensure that the requirements of the KEC's OH&S management
system, or at least the equivalent, are met by contractors and their workers. These processes have included the criteria
for selection of contractors.
On multi-employer workplaces, the KEC has implemented a process for coordinating the relevant portions of the OH&S
management system with other KECs.

Reference:
1. formats\48. SWMS.docx
2. Procedures\09. SOP Sub contractors questionaire.docx
3. Procedures\SOP for suppliers and sub contractors.docx

8.5 Production and service provision

8.5.1 Control of production and service provision
The KEC has implement production and service provision under controlled conditions.
Controlled conditions has include, as applicable
The KEC has established controls for procurement, e.g. of products, hazardous materials or substances, raw materials,
equipment, or services, in order to ensure that procured items conform to its OH&S management system requirements.

the availability of documented information that defines the characteristics of the products to be produced, the
services to be provided, or the activities to be performed, the results to be achieved.
The availability and use of suitable monitoring and measuring resources.
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The implementation of monitoring and measurement activities at appropriate stages to verify that criteria for
control of processes or outputs, and acceptance criteria for products and services, have been met;
The use of suitable infrastructure and environment for the operation of processes.
The appointment of competent persons, including any required qualification.
the validation, and periodic revalidation, of the ability to achieve planned results of the processes
for production and service provision, where the resulting output cannot be verified by subsequent monitoring
or measurement;
The implementation of actions to prevent human error;
The implementation of release, delivery and post-delivery activities.
8.5.2 Identification and traceability
The KEC has use suitable means to identify outputs when it is necessary to ensure the conformity of products and
services.
The KEC has identified the status of outputs with respect to monitoring and measurement requirements throughout
production and service provision.
The KEC has control the unique identification of the outputs when traceability is a requirement, and has retain the
documented information necessary to enable traceability.
8.5.3 Property belonging to customers or external providers
The KEC has exercise care with property belonging to customers or external providers while
it is under the KECs control or being used by the KEC.
The KEC has identified, verify, protect and safeguard customers or external providers property provided for use or
incorporation into the products and services.
When the property of a customer or external provider is lost, damaged or otherwise found to be unsuitable for use, the
KEC has report this to the customer or external provider and retain documented information on what has occurred.

8.5.4 Preservation
The KEC has preserved the outputs during production and service provision, to the extent necessary to ensure
conformity to requirements.

8.5.5 Post-delivery activities

The KEC meets requirements for post-delivery activities associated with the products and services.
In determining the extent of post-delivery activities that are required, the KEC has considered.
Statutory and regulatory requirements;
The potential undesired consequences associated with its products and services;
The nature, use and intended lifetime of its products and services;
Customer requirements;
Customer feedback.

8.5.6 Control of changes

The KEC has review and control changes for production or service provision, to the extent necessary to ensure
continuing conformity with requirements.
The KEC has retain documented information describing the results of the review of changes,
the persons authorizing the change, and any necessary actions arising from the review.

8.6 Release of products and services

The KEC has implemented planned arrangements, at appropriate stages, to verify that the product and service
requirements have been met.
The release of products and services to the customer has not proceed until the planned arrangements have been
satisfactorily completed, unless otherwise approved by a relevant authority and, as applicable, by the customer.
The KEC has retained documented information on the release of products and services. The documented information
has includes:

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Evidence of conformity with the acceptance criteria;

Traceability to the person authorizing the release.
Reference
1. formats\Closure project template (1).xls.

8.7 Control of nonconforming outputs

8.7.1 The KEC shall ensure that outputs that do not conform to their requirements are identified and controlled to
prevent their unintended use or delivery.
The KEC has taken appropriate action based on the nature of the nonconformity and its effect on the conformity of
products and services. This has also apply to nonconforming products and services detected after delivery of products,
during or after the provision of services.
The KEC has deal with nonconforming outputs in one or more of the following ways:
a) Correction;
b) Segregation, containment, return or suspension of provision of products and services;
c) Informing the customer;
d) Obtaining authorization for acceptance under concession.
Conformity to the requirements has be verified when nonconforming outputs are corrected.
8.7.2 The KEC has retained documented information that:
Describes the nonconformity;
describes the actions taken;
describes any concessions obtained;
Identifies the authority deciding the action in respect of the nonconformity.
Reference
1. Procedures\21. Procedure for non conformity.docx

9.1 Monitoring, measurement, analysis and evaluation

9.1.1 General
The KEC has determined:
What needs to be monitored and measured.
The methods for monitoring, measurement, analysis and evaluation needed to ensure valid results;
When the monitoring and measuring has to be performed;
When the results from monitoring and measurement has be analysed and evaluated.
The KEC has evaluated the performance and the effectiveness of the quality, environmental and OHSAS management
system. The KEC has retained appropriate documented information as evidence of the results.

9.1.2 Customer satisfaction

The KEC has monitored customers perceptions of the degree to which their needs and expectations have been fulfilled.
The KEC has determined the methods for obtaining, monitoring and reviewing this information.
Reference:
1. formats\49. CUTOMER feed back and analysis.docx

9.1.3 Analysis and evaluation

The KEC shall analyse and evaluate appropriate data and information arising from monitoring and measurement. The
results of analysis have been used to evaluate:
Conformity of products and services;
The degree of customer satisfaction;
The performance and effectiveness of the quality management system;
if planning has been implemented effectively;
the effectiveness of actions taken to address risks and opportunities;
the performance of external providers;

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The need for improvements to the quality management system.

9.2 Internal audit

9.2.1 The KEC has conduct internal audits at planned intervals to provide information on whether the quality
management system conforms to:
The KECs own requirements for its quality management system.
The requirements of this International Standard.
Is effectively implemented and maintained.
9.2.2 The KEC has:
a) Planed, established, implemented and maintained an audit programme including the frequency, methods,
responsibilities, planning requirements and reporting, which has taken into consideration the importance of the
processes concerned, changes affecting the KEC, and the results of previous audits.
Define the audit criteria and scope for each audit;
Select auditors and conduct audits to ensure objectivity and the impartiality of the audit process;
Ensure that the results of the audits are reported to relevant management;
Take appropriate correction and corrective actions without undue delay;
Retain documented information as evidence of the implementation of the audit programme and the audit
results.
Reference
1. Procedures\10. Internal audit procedure.docx
2. formats\43. NC Report.doc
3. formats\46. ROOT CAUSE ANALYSIS.doc
4. formats\audit schedule.docx
9.3 Management review
9.3.1 General
Top management shall review the KECs quality management system, at planned intervals, to ensure its continuing
suitability, adequacy, effectiveness and alignment with the strategic direction of KEC.

9.3.2 Management review inputs

The management review has be planned and carried out taking into consideration:
The status of actions from previous management reviews;
Changes in external and internal issues that are relevant to the quality management system;
Information on the performance and effectiveness of the quality management system, inc luding trends in.
1. Customer satisfaction and feedback from relevant interested parties;
2. The extent to which quality objectives have been met;
3. Process performance and conformity of products and services;
4. Nonconformities and corrective actions;
5. Monitoring and measurement results;
6. Audit results;
7. The performance of external providers, the adequacy of resources;
8. The effectiveness of actions taken to address risks and opportunities.
9. The changes in its significant environmental aspects,
10. The extent to which objectives have been achieved
11. Information on the KECs environmental performance, including trends in:
12. Fulfilment of its compliance obligations.
13. Relevant communication(s) from interested parties, including complaints.
14. Status of incident investigations, corrective actions and preventive actions.
15. Opportunities for continual improvement.
16. The results of participation and consultation.
17. Relevant communication(s) from external interested parties, including complaints

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9.3.3 Management review outputs

The outputs of the management review have included decisions and actions related to:
opportunities for improvement;
Any need for changes to the quality management system;
Resource needs.
conclusions on the continuing suitability, adequacy and effectiveness of the environmental management
system;
decisions related to continual improvement opportunities;
decisions related to any need for changes to the environmental management system, including
Actions, if needed, when environmental objectives have not been achieved;
opportunities to improve integration of the environmental management system with other business processes,
if needed;
Any implications for the strategic direction of the KEC.
The KEC has retained documented information as evidence of the results of management reviews and for
communication and consultation
Reference:
1. Procedures\19. Procedure for Management review.docx
2. formats\42. MRM FORM.docx
10 Improvements.
10.1 General
The KEC has determined and selected opportunities for improvement and implement any necessary actions to meet
customer requirements and enhance customer satisfaction. These include:
improving products and services to meet requirements as well as to address future needs and
expectations;
correcting, preventing or reducing undesired effects;
Improving the performance and effectiveness of the quality management system.

10.2 Nonconformity and corrective action

10.2.1 When nonconformity occurs, including any arising from complaints, the KEC has:
a) React to the nonconformity and, as applicable:
take action to control and correct it
deal with the consequences
b) Evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not recur or occur
elsewhere, by
reviewing and analysing the nonconformity;
determining the causes of the nonconformity;
determining if similar nonconformities exist, or could potentially occur;
c) implement any action needed;
d) review the effectiveness of any corrective action taken;
e) update risks and opportunities determined during planning, if necessary;
f) Make changes to the quality management system, if necessary.
Reference:
1. Procedures\21. Procedure fornon conformity.docx
2. Procedures\PROCEDURE FOR CORRECTIVEACTION.docx

Incident investigation
The KEC has established, implemented and maintained a
Procedure to record, investigate and analyse incidents in order to,
determine underlying OH&S deficiencies and other factors that

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might be causing or contributing to the occurrence of incidents;

identify the need for corrective action;
identify opportunities for preventive action;
identify opportunities for continual improvement;
Communicate the results of such investigations.
The investigations performed in a timely manner. Any identified need for corrective action or opportunities for
preventive action. Where the corrective action and preventive action identifies new or changed hazards or the need for
new or changed controls, the procedure has require that the proposed actions has be taken through a risk assessment
prior to implementation. Any corrective action or preventive action taken to eliminate the causes of actual and
potential nonconformities has be appropriate to the magnitude of problems and commensurate with the OH&S risks
encountered. The KEC has ensured that any necessary changes arising from corrective action and preventive action are
made to the OH&S management system documentation.
Corrective actions have been appropriate to the effects of the nonconformities encountered.
The KEC has retained documented information as evidence of,
The nature of the nonconformities and any subsequent actions taken;
The results of any corrective action.

10.3 Continual improvement

The KEC has continually improved the suitability, adequacy and effectiveness of the quality, environment and OH&S
management system.
The KEC has consider the results of analysis and evaluation, and the outputs from management review, to determine if
there are needs or opportunities that has be addressed as part of continual improvement.

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