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1 Dial 3 Hold View and remove participants

During a conference, press the Details softkey. To

To place a call, pick up the handset and enter a number. 1. Press the Hold button . The hold icon remove a participant from the conference, scroll to the
Or, try one of these alternatives. appears and the line button flashes green. participant and press the Remove softkey.
2. To resume a call from hold, press the flashing
QUICK START Redial the last number green line button, Resume or Hold .
Press the Redial softkey to redial on your primary line.
To redial on a secondary line, press the line button
6 Mute
first. 4 Transfer 1. While on a call, press the Mute button
button glows to indicate that Mute is on.
. The

Dial on-hook 1. From a connected call (not on hold), press the 2. Press Mute again to turn Mute off.
Transfer button .
1. Enter a number when the phone is idle.
2. Enter the transfer recipients phone number.
2. Lift the handset or press one of these: a line
button, the Call softkey, the headset button, 3. Press the Transfer button or the Transfer softkey 7 Voicemail
the speakerphone button, or the round (before or after the recipient answers).
New message indicators:
Select button in the Navigation bar. The transfer completes.
A solid red light on your handset
Speed dial Transfer across lines A stutter dial tone (if available)
Enter a speed-dial item number and press the You can transfer together two calls on two lines New Voicemail message on the screen
Cisco IP Phone 7821, 7841, and SpeedDial softkey. Or, press the down arrow on the without remaining on the call yourself:
7861 Navigation bar when the phone is idle, then scroll to a
1. From a connected call (not on hold), press the Listen to messages
speed-dial item and press the round Select button in
Transfer button . Press the Messages button and follow the voice
the Navigation bar. You may also have speed dials
prompts. To check messages for a specific line, press
1 Dial assigned to some buttons along the right side of your 2. Press the line button for the other (held) call.
the line button first.
2 Answer phone. The transfer completes.
3 Hold
4 Transfer
2 Answer 5 Conference 8 Divert
5 Conference Press the Divert softkey when the call is ringing,
New call indicators: 1. From a connected call (not on hold), press the
6 Mute active, or on hold. Divert redirects an individual call to
A flashing amber line button Conference button . voicemail (or to another number set up by your system
7 Voicemail
An animated icon and caller ID 2. Make a new call. administrator).
8 Divert
A flashing red light on your handset 3. Press the Conference button or the Conference
9 Forward All
10 Call History
To answer the call, lift the handset. Or, press the
flashing amber line button, the Answer softkey, or the
softkey (before or after the party answers).
The conference begins and the phone displays
9 Forward All
11 Directories unlit headset or speakerphone button. Conference. 1. To forward calls received on your primary line to
12 Shared Lines 4. Repeat these steps to add more participants. another number, press the Fwd All softkey.
Answer with multiple Lines 2. Enter a phone number or press the Messages
13 Settings The conference ends when all participants hang up.
If you are talking on the phone when you get another button to forward all calls to voicemail.
14 Navigation
call, a message appears briefly on the phone screen. Conference across lines 3. Look for confirmation on your phone screen.
15 Tips Press the flashing amber line button to answer the
second call and put the first call on hold automatically. You can combine two calls on two lines into a 4. To cancel call forwarding, press Fwd OFF.
conference. You will be included in the conference.
Your phone supports both one call per line or multiple To set up forwarding remotely or on a secondary line,
Note For best results, print on 8.5 x 14 1. From a connected call (not on hold), press the access your User Options web pages. Contact your
calls per line. Ask your administrator about which
(legal-sized) paper. Conference button . system administrator for details.
option is right for you.
2. Press the line button for the other (held) call.
10 Call History 12 Shared Lines 14 Navigation 15 Tips
If you share a line with your boss, the line button Where are my line buttons?
View your call history indicates call activity on the shared line: How can I keep track of multiple calls?
Line buttons are located on both sides of the phone
1. Press the Applications button. Line button colors indicate call states and can help you
Flashing amberIncoming call on the shared line. screen. Buttons that are not assigned to phone lines can
2. Select Call History. (Use the Navigation bar and stay oriented when handling multiple calls:
You or your boss can answer the call. be used for speed-dials and other features. Contact
round Select button to scroll and select.) your system administrator for more information. Ringing callFlashing amber
Solid red line buttonYour boss is talking on the
3. Select a line to view. shared line. Connected callSolid green
Your phone displays the last 150 missed, placed, Where are my softkeys? Held callFlashing green
Flashing red line button Your boss put a call on
and received calls. hold on the shared line. You or your boss can Four softkeys buttons are located below the phone
Shared line in-use remotelySolid red
resume the call. screen. You can press the more softkey (when
4. To view details for a call, scroll to the call and Shared line on hold remotelyFlashing red
available) to reveal additional softkeys.
press the more softkey, then press Details.
5. To return to your call history, press the Back
softkey. To exit the Applications menu, press the 13 Settings What is the best way to use my headset?
If you handle a lot of calls and wear a headset, try
Applications button. How do I scroll in a list or menu?
keeping the headset button lit and using softkeys
Volume Press up or down on the Select bar. to go on- and off-hook. With the headset button lit,
View your missed calls only The Volume bar is located to the left of the keypad. your headset serves as the primary audio path (instead
1. View your call history. To adjust the handset, headset, or speakerphone of the speakerphone).
2. Press the Missed softkey. volume, press the Volume bar when the phone is
in use. What does the Swap softkey do?
View your placed calls only To adjust the ringer volume, press the Volume bar Swap allows you to toggle between calls and consult
Press the up arrow on the Navigation bar when the up or down. A scroll bar on the screen indicates your relative privately with each party before completing a transfer
phone is idle, with all menus closed. position within in a list. or conference.
To silence the phone when ringing, press the
Volume bar down one time (pressing multiple
Dial from your call history times lowers the ringer volume.) How do I set up my speed dials?
1. View your call history, or navigate to your missed To set up speed-dials and customize a variety of
or placed calls. Ringtone features and settings for your phone, use a web
browser on your computer to access your
2. Scroll to a listing and lift the handset, or press a 1. Press the Applications button .
Cisco Unified CM User Options web pages. Contact
line button or the Select button. 2. Select Preferences. (Use the Navigation bar and your system administrator for the URL and more
To edit a number before dialing, press these round Select button to scroll and select.) How do I select an item in a list or menu? information.
softkeys: more > EditDial. 3. Select Ringtone. With the item highlighted, press the Select button in
the middle of the Navigation bar. Or, use your keypad Where can I find a complete User Guide?
4. Select a line.
to enter the corresponding item number.
11 Directories 5. Scroll through the list of ringtones and press Play
to hear a sample.

1. Press the Contacts button . 6. Press Set and Apply to save a selection. Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
2. Select a directory. (Use the Navigation bar and San Jose, CA 95134-1706
round Select button to scroll and select.) Screen contrast
Tel: 408 526-4000
3. Use your keypad to input search criteria. 1. Press the Applications button . 800 553-NETS (6387)
Fax: 408 527-0883
4. Press the Submit softkey. 2. Select Preferences. (Use the Navigation bar and How do I exit a menu? Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and
other countries. To view a list of Cisco trademarks, go to this URL:
round Select button to scroll and select.) To close a menu from any level, press the Third-party trademarks mentioned are the property of their respective owners. The use of the word partner
5. To dial, scroll to a listing and press the Dial does not imply a partnership relationship between Cisco and any other company. (1110R)

softkey. 3. Select Contrast. corresponding feature button. 2013 Cisco Systems, Inc. All rights reserved.

4. Press the Navigation bar up or down. To go back one level in a menu, press the Exit or Back
5. Press the Save softkey. softkey.