DEPARTMENT OF FASHION TECHNOLOGY

E-COMMERCE
G2C Exchanges
Assignment - III

12/6/2013

Submitted By
Faculty In-charge NEETEK KUMAR
Mr. AMAN NAGPAL PRASHANT TYAGI
DFT PIYUSH PUSHKAR
DFT
SEM V

The report provides the site analysis and the site evaluation of the chosen G2C site, upsc.gov.in.
Executive Summary

This report provides an analysis and description of government department offering services
online. In this report the traditional way of accessing those services and the new way of
accessing it online are compared. To evaluate the traditional and online services in the
context of economy and social structure of India, a description and explanation of key aspects
or criteria has been given. Analysis and evaluation done is of upsc.gov.in, with detailed
description of what this site offers and how these services are different from accessing them
physically.

The Union Public Service Commission (UPSC) is India's central agency authorized to
conduct the Civil Services Examination, Engineering Services Examination, Combined
Defence Services Examination, National Defence Academy Examination, Naval Academy
Examination and Combined Medical Services Examination, Special Class Railway
Apprentice, Indian Economic Service/Indian Statistical Service Examination, Geologists'
Examination, Central Armed Police Forces(AC).

The agency's charter is granted by the Constitution of India. Articles 315 to 323 of Part XIV
of the constitution, titled Services under the Union and the States, provide for a Public
Service Commission for the Union and for each state.

U.P.S.C. is amongst the few institutions which function with both autonomy and freedom
along with the countrys higher judiciary and lately the Election Commission.
Contents

1. (a) Background

(b) Evaluating Criteria

2. Site Analysis

3. Recommendations
1. (a) BACKGROUND

NIC is a Premier Information Technology Organisation in India providing State_of_Art

Solutions for Information Management and Decision Support in Government and Corporate
Sector. A number of Services are being provided by NIC to all the Government
Ministries/Departments/States/Districts.

NIC is providing network backbone and e-Governance support to Central Government, State
Governments, UT Administrations, Districts and other Government bodies. It offers a wide
range of ICT services including Nationwide Communication Network for decentralised
planning, improvement in Government services and wider transparency of national and local
Governments.

Services supported by NIC to the e-governance in India-

1. www.upsc.gov.in/www.upsconline.nic.in
This site facilitate the applicants for the Civil Services Examination, Engineering Services
Examination, Combined Defence Services Examination, National Defence Academy
Examination, Naval Academy Examination and Combined Medical Services Examination,
Special Class Railway Apprentice, Indian Economic Service/Indian Statistical Service
Examination, Geologists' Examination, Central Armed Police Forces(AC) to apply online
through a secure online payment mode. It also provides viewers with regular updates and
information regarding the examinations and other constitutional affairs.

2. www.himachal.nic.in
This site gives every facility like bill payment, enquiry of anything, judiciary, e- services,
every detail of educational institutes, schools etc. Site also give details about tourist places
in himachal and hotel booking can be done on this site.
3. www.passport.nic.in
The site provides general information about Passport visa and other counsellor services of
CPV division, Ministry of External Affairs. Site is backed by a central passport database
for the daily status queries.

4. www.rahat.up.nic.in
This site is for disaster management in UP. Site gives details of rainfall and floods in
different districts of UP. Services like flood forecast and weather forecast are given on the
site. Procedure and details of getting calamity relief fund is given on this site.

5. www.indiapost.nic.in

Messages can be sent anywhere in India through Post Offices using the ePOST software.

6. www.goidirectory.nic.in
It provides a single point source to know all about Indian Government Websites at all
levels and from all sectors. An attempt has been made through this directory to provide
comprehensive, accurate, and reliable and one stop source of information about
Government websites in India.

7. www.ruralbazar.nic.in
This Product is used to strengthen the marketing efforts & showcase and sell the products
produced by rural poor/ Artisans.
1. (b) EVALUATION CRITERIA

Quality of Information-
Information on site should be authentic and accurate. Information should be to the
point and correctly displayed.

Interface-
The site map should be simple; every service should be easily accessible on site. The
web design should be simple. The site should be user friendly and can be easily
access. Site should have multi-language options.

Services Offered-
In this we see what services a site offer to its customer. More will be the services in a
site, the better the site is.

Customer service-
In this we see what services a website is giving to its registered user, like phone
updates and e-mail updates. In this we see how much time the site takes to solve the
customer queries.
Cost
There should be no registration costs or hidden costs for accessing information from
the site.

Site Update-
Site should be update regularly so that customer can always get the latest news and it
improves the quality of information on the site.

Accessibility-
The site should be accessible from anywhere from phone or internet without any
errors in connection.

Payment Modes
The site should have a authentic and secure payment mode for its applicants or
customer.
2. Site analysis
In this section the analysis of the content of the website upsc.gov.in is being done, through
this certain things such as, what the sites offer using the evaluation criteria that has being
developed in the first section.

INFORMATORY SERVICES PROVIDED BY www.upsc.gov.in

1. Citizen Charter
This section contains the Citizen Charter along with the list of appellate authority and
CPIOs in UPSC

2. Composition Of Commission
This section contains the list of sanctioned member and chairman of UPSC along with
their names, post and the date from which holding the post.

3. Examination
This section contains detailed programme of Commissions Examinations in the year
along with all the information regarding examination procedures and FAQs

4. Recruitment
This tabs provides viewers with a webpage containing the list of various recruitment
forms and application forms for all the posts available along with all the necessary
information and results.

5. Previous Year Question Papers

This section contains the question papers of the examinations held in previous years.
6. RTI Related Matter
It contains information about all the officials and persons at various post in the UPSC
along with their basic pays and RTI annual return.

7. All India Services

This section includes all the required information about AIS its main functions and
FAQs.

8. General
It contains all the general information about the UPSC, historical perspective,
constitutional provisions, composition of commission, functions of UPSC etc.

9. Annual Reports
It contains UPSC annual reports.

10. Promotions/Deputations
This includes the complete recruitment procedure followed by the Appointment
Branch, that is either by Promotions or by Deputations.

11. Tenders
This section includes the list of all the open tenders of UPSC along with their closing
dates.

12. Services I
This section contains the FAQs on Disciplinary Cases under RTI Act, 2005.

13. Telephone Directory

This link contains the contact numbers of all the officials working in various
departments of UPSC.

14. Vacancy Circular

This section includes the circular passed for the vacancies available.

15. National Conference

This section contains Introduction, Name and addresses of State PSCs, Standing
Committee Composition and News Letters.

16. Disclaimer
 www.upsconline.nic.in

This link serves the purpose of the pplicants who wish to apply for any particular
examination by providing them with the following the information:

1. Online Application forms for various examinations of the UPSC.

2. Online Recruitment Application for various recruitment posts.
3. Detailed application form for successful candidates in various examinations.
4. E- admit card for recruitment tests and UPSC examinations to be held in the future.

PAYMENT MODES

1. Applicants can pay cash at any branch of STATE BANK OF INDIA through the PAY-IN-
SLIP generated by the online application process.

2. Applicants can also pay online using the INTERNET BANKING facility of the STATE
BANK OF INDIA/STATE BANK OF BIKANER & JAIPUR/STATE BANK OF
HYDERABAD/STATE BANK OF MYSORE/STATE BANK OF PATIALA/ STATE
BANK OF TRAVANCORE. If they are customer of these banks and have internet banking
facility.

3. Applicants can also pay online using VISA/MASTER DEBIT OR CREDIT CARD issued by
any bank.

The payment modes and options for various examinations may differ.
Site Evaluation
CRITERIA REMARKS
Quality of Information Information provided is to the point, accurate, precise and
authentic.
Customer service No subscription is given by this site. Only information can be
access through this site and discussion on latest topics can be
done on this site
Accessibility Site can be access from anywhere
Interface Every information is displayed on home page of site from where
the sub category info can be access. Site is in dual language.
(English and Hindi)
Cost Customer can access the site without paying anything.
Site update Site is regularly updated
Payment Modes Internet Banking, Credit Card/Debit Card, Transaction slip SBI

COMPARISON OF PHYSICAL AND ONLINE SERVICE-

Physical service Online service

Accessibility Customer has to go different govt
offices for information and work
Time Wastage of time in going to
different places and offices
Cost Travelling cost is there in
accessing services physically
Information and work can be done at
any place.
Lot of time is saved in accessing
services online
Online services are cost effective.

Customer In govt. offices and post offices
services where forms are available there are
long queues and posting it after
paper working is quite time
consuming.
Online services are accessed instantly.
Application forms can be filled within
no time and even the payment can be
made instantly.
3. Recommendations

A better Content Management System is recommended for the site as the applicant has to
open up the numerous links to fill up a single application form. This can be avoided by
managing the content in such a way so that the user could get the required data on the same
page.

The site can be made more User Friendly by designing the homepage and other web pages in
a creative and less complex way. The present layout seems quite congested and uneven.

And very importantly, the UPSC website should mention its head office address along with
the full contact information at its home page. Presently the website has just a photograph of
its head office, uploaded at its home page.