Beruflich Dokumente
Kultur Dokumente
PPAS 3190 S3 B
Agency (SOA), regarding all immigration matters such as, refugees and asylum, new
immigrants, Canadians, enforcement and violations, work, study, immigrate, visit, and
application. There are four major reasons for this recommendation: 1) Faster 2) Better 3) More
technology,
- 2) Better Customer Service: More flexibility, will improve customer service and
- 3) More Efficiency in Results and Strategies: Promotes cost-effective (Less staff and
Less pay), more focus on creativity, initiatives, results, more freedom to the members of this
new agency, demonstrates government action and concern for a more efficient management.
diversity, freedom will be an asset as it will aid in making a real difference, will improve
customer service and quality as more resources will be used regarding a specific issue.
New Corporate Culture: SOA status brings with it the clear expectation- visible to both
clients and staff- that the employees are accountable for the quality of the agencys service and
More Focus on Results: SOAs focus on customer service and financial performance as a
tasking.
department or with central agencies, to suit their operational needs. In general, managers and
employees in SOAs have greater latitude to act than those of other departmental branches.
Flexibility can include special authorities to collect and spend revenue, special human resource
arrangements, and other contracting and financial arrangements to enable the agency to operate
on a business-like basis. For example: Canadian Coast Guard (CCG) have received authority to
bid against private sector suppliers to serve departments or agencies. CCG requested and
received status as a separate employer, enabling the agency to incorporate customer service
criteria into its job classification system. Furthermore, the GTA uses its delegated authority for
setting rates to respond immediately to market conditions and adjust its market strategy.
Agency dealing with only immigration matter will be very beneficial. As, it is will be cost-
effective and applications will be processed more quickly as there is sole focus on the specific
issue of immigration. Hence, by creating a new agency will take the pressure off the current
department that deals with all immigration related issues. In other words, it will be less stressful,
more organized, and more manageable. In my opinion, I feel it will be better if a group of public
SOA REPORT !4
administrators determine the criteria (the point system) rather than politicians as they do not have
proper knowledge on the criteria and this makes the application process much slower.
The Immigration, Refugee, and Citizenship Canada department handles a lot more issues
at the same time and having the SOA will be rewarding for Refugees and new Immigrants as
their applications will be processed faster without delays. As of now they grant citizenship, deal
with issues regarding travel documents, and promote multiculturalism. This are a lot of
responsibilities just for one agency and thus, it will be best to create the Special Operating
The new SOA will report to: Minister of Citizenship and Immigration, similar to Passport
Canada Agency. The Special Operating Agency related to all immigration matters will have to
run on the money they get back from applicants due to their status as a SOA. In terms of,
Refugees or individuals who do not have much money there will be a special program set within
this agency to help the ones in need. To see if the applicant is applicable for this program we will
go through certain guidelines and follow specific criterias. As well as, the SOA should be
audits of federal government operations. This will in keeping things in order and more organized
financially.
Below steps should be followed if the Federal government decides to establish a new
documenting, and agreeing on wha the agency intends to achieve, how it will account for results,
SOA REPORT !5
and how it will be empowered to do the job. 3) Approval- Submission to the Treasury Board,
designation of the unit as an Agency, framework document, and lastly performance levels/targets
To sum up, by opening a new Special Operating Agency will make the immigration