D4B802F7857-SSP 41A031 Introduction To ETKA PDF

Service Training
Introduction to ETKA
Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not
permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability
with respect to the correctness of information in this document. Copyright by AUDI AG.
Self-Study Program Course

Course Number 41A031
Contents
Introduction ............................................................................... 1
Accessing ETKA ......................................................................... 2
Vehicle Selection ....................................................................... 5
ETKA Navigation ....................................................................... 7
Display Function List.................................................................. 8
Part Selection . ......................................................................... 32
Quick Access to Common Functions ..................................... 53
Service Support-Web............................................................... 57
Additional Resources .............................................................. 68
Answer Key .............................................................................. 69
New! Important/Note!

Introduction
Welcome to ETKA
ETKA is Volkswagen and Audis complete electronic As you work through this self-study format, you will
parts catalog. This catalog is a computerized learn the basic concepts of ETKA 7.1. Using ETKA,
database that organizes all Volkswagen and Audi you will also have an opportunity to navigate through
parts so that you can look them up by part group, the system and complete the practice activities. This
name, or illustration. ETKA allows you to search for Self-Study Program (SSP) is designed to teach ETKA
parts, narrow your focus to the right ones and get navigation techniques using the computer mouse
them into the hands or vehicle of your customer function.
efficiently and accurately.
To check your learning progress, an answer key for
Before ETKA, Parts Consultants spent a great deal of the Test Your Knowledge questions is provided at
time searching through individual catalogs, manuals, the back of this SSP. Please note that this answer
and guides. They also had to memorize Main Groups key reflects the most current parts information
and Sub-groups and rely on other tricks of the trade. available as of the release date.
With ETKA, there is less need to use print materials. To optimize your learning, it is assumed that you have
Support tools (such as Main Groups and Sub-groups) a basic knowledge of Audis part numbering system,
are built-in features within the system. By reducing VIN codes and PR Codes.
the amount of time it takes to find what you are
You can now access price files,
looking for, you can identify the part your customer
containing the suggested retail
needs when your customer needs it. You can satisfy
prices for original Audi spare parts,
the customer by finding the right part the first time.
via Internet download. You can even
Your customers will be satisfied, and your Parts
set up your VAT specific data under
Department will be more profitable.
Country settings in ETKA Ini-Editor
to include tax in the price calculation.
ETKA 7.1 offers increased functionality in a Windows-
based environment.
See the job aid How to Perform an
Online Price Update for instructions
In addition to comprehensive spare parts information
Protected by copyright. Copying for private or commercial purposes, in part or in whole, is on
not how to configure your system to
having been incorporated into the ETKA AG.catalog,
permitted unless authorised by AUDI
access
AUDI AG does not guarantee or accept any liability
the Online Price Update feature
search functions have been enhanced for faster
through ETKA and how to perform a
searches in several program applications. There are
price update.
now seven new and three improved zoom functions
available to you for closer examination and greater
ease of manipulation when you are viewing an
illustration text page. To receive credit for completing this
course, you are required to pass the
ETKA is supplied by LexCom AG and is constantly ETKA 7.1 SSP Assessment (41A031B)
updated via the Internet, so that you are always located in the Learning Management
working with the most current parts information Center (LMC).
available.

Accessing ETKA
Getting Started
ETKA is a software-based application. Prior to install- To change your display:
ing ETKA onto your computer, you need to check
your computers minimum requirements: 1. Click Start on your toolbar and from the Start
You must have at least a 17-inch monitor. menu, roll over Settings to access Control
Your monitors resolution setting must be at least Panel.
1024 by 768 pixels (optimal resolution is at 1280 2. Click on Control Panel and then double-click on
by 1024 pixels). Display.
3. Select the Settings tab.
4. With the Screen Area, slide the arrow until it
reads at least 1024 by 768 pixels (increase to 1280
by 1024 pixels, if available).
5. Click on OK. Your computer may prompt you to
restart your computer to apply the new settings.
NOTE: Set Screen Area to 1280 by

1024 pixels (if available) for optimal
performance.
You must have Internet access to retrieve

VIN information and download system
updates onto your computer.

Accessing ETKA
Installing ETKA USB Port

One Hardlock is provided to each dealer. Additional
Hardlocks are available at a reduced monthly
charge. (See the LexCom order form, which
accompanied your initial Hardlock. Additional forms
are also available at AccessAudi.com.) Parallel Port
This Hardlock password protects your system

and serves as a security measure. There are two
types of Hardlocks available:
After the Hardlock has been installed, you are ready

to install the ETKA software:
1. With the first ETKA disk in the CD drive, double-

click the Setup icon. Once the first disc is
installed, the computer will prompt you to install
the next disk.
To install the Hardlock: 2. Remove the first disk and insert the second disk.
Click OK to complete your ETKA installation.
1. Insert the Hardlock into your USB (or parallel) An ETKA icon will appear on your desktop.
port, located at the back of your computer.
2. Insert the first ETKA disk into your computer.
3. From your desktop, click on the My Computer
icon.
4. Double-click on the removable CD drive.
5. Double-click on theHardlock icon. Installation
will now begin.
6. Click on OK to restart your computer.

Accessing ETKA
Updating ETKA
To ensure that you are always working with the most
current parts information, it is important to always
check for ETKA updates as part of your daily routine.
1. If an Update pop-up screen appears on your

ETKA main screen, click on Continue to begin
downloading the update.
2. Click on YES
3. Click on OK once the computer notifies you that
the update has successfully been
Protected by installed.
copyright. Copying for private or commercial purposes, in part or in whole, is not
You will need to have an active Internet

session open while performing the
update.

Vehicle Selection
1. At this initial screen, if necessary, select the brand

you would like to work with (Volkswagen or Audi)
by double-clicking on the appropriate brand logo
or select the brand by single clicking on the brand
logo and then click on Start EPC, which will
launch you into the main application.
This first screen shows the table of models for

Audi.
Any model with a green circle next

to the year is VIN-active and when
performing a search, the correct parts
for this vehicle should be highlighted.
A half-circle indicates that VIN-active
functionality is not applicable for the full
model-year range or VIN range.
NOTE: All results in ETKA are proposals, which

should be checked for correctness by the user.

Vehicle Selection
2. Clicking on the down arrow next to the MODEL Right-clicking while in the Sub-group
box produces a drop-down menu of abbreviated Overview brings up a context menu,
model names. Select the model. which allows you to obtain additional
vehicle information, including:
Roll your cursor over the various models PR Codes

to view full model names. Transmission Code
Engine Code
V-Pages
ELA-Pages
3. At the Year drop-down menu, select the model Detail Headlines PR information can
year. In this example, we have selected a 2005 be accessed if the selected Sub-
A3. group headline is a normal Sub-group
From this model/main group overview screen, headline. If the selected Sub-group
continue to look for your part by selecting Main headline is a super Sub-group
Group and Sub-group, or review other ETKA headline, the PR information menu is
functionality. deactivated. Instead, you can select
the Detail headlines menu item.
To review other ETKA functions, this SSP will review When you select this menu choice, the
the ETKA toolbar and basic navigation functions. Headlines Overview is displayed.
You will notice that some functions will be grayed-
out and unavailable to you, depending on where you
are in the ETKA catalog (e.g., The notes or remarks
function, represented by the pencil icon, is not
available from the opening screen; you need to get
further into a parts search on a model to have that
function available to you.)

ETKA Navigation
Repair Kit Icon Advanced Search

Scroll Back/
Print Icon Marker Icon Scroll Forward
Display Function List Remarks Icon Exit Functions

(3 types)
Exits the ETKA Program.
Exits to the selection of brands (Volkswagen or Audi). with respect to the correctness of information in this document. Copyright by AUDI AG.
Backs to last view.
Allows user to add personal notes, Remarks, about

a part number or within an illustration heading. User
may enter the remark on the part number or in the
header.
Sets a marker at a current illustration or shows a list

of markers previously set. Think of this function as a
bookmark. This is helpful when sharing ETKA with
another user.
Displays all repair kits relating to the Main Group

of the current illustration. It can also provide the
breakdown of a part.
Prints visible text, illustration, or both illustration and

text.
Scrolls forward to the next page.
Scrolls back to the previous page.
Quickly pulls up search options such as Parts

Identifier, Base Part Number, ATP, Name, Part
Number, SDC-Code.
The Display Function List is a comprehensive
function which will be discussed on the next several
pages. There are 13 functions available at the model
overview screen and 19 in the vehicle catalog.

Display Function List
Search Part Number (Alt+N) ETKA now recognizes the ET-2000

(SAP) part number format
(e.g., 079-253-034-S) when you use a
part number to initiate a search.
You can now use wildcards when

conducting a Part Number search.
Enter at least three characters of the
part number, preceded and followed
by an asterisk (e.g., *115561*, *561*,
*645*). The first 100 search results
(hits) which contain the sequence
of characters youve entered will be
displayed (i.e., If you enter *561*, all
materials with the sequence 561 will be
displayed as hits.) with respect to the correctness of information in this document. Copyright by AUDI AG.
In the event that a part has been superceded, you

would see that information on the screen above
as well.

Search Word (Spacebar)

When in a catalog, you can search for a part by a
word in its name, or to jump between Sub-groups.
Use this feature when at the Main Group Overview.
Note that this function is brand sensitive and is only
available if you are in a catalog.
When using the Word search, you now

have the option of either displaying
the search result list of hits or directly
displaying any illustrations that are
The Advanced Search Icon (or spacebar)
found. The default setting displays a list
takes you to this same screen even
of search results. When you select the
quicker!
Illustration overview option before
a search, illustrations are displayed
directly when entering a part name. If
you enter motor in the Name field
after selecting Illustration overview,
instead of just seeing the word
motor listed repeatedly on the search
result list of hits, you will be able to
choose what you need from seeing an
illustration of it. Changes made
Protectedtobythe
copyright. Copying for private or commercial purposes, in part or in whole, is not
Illustration overview checkbox are saved
automatically.

Search ATP (Alt+F12)
This function allows you to enter a part number to

search for an application in the current catalog or all
catalogs. This list of catalogs includes the special
catalogs.
Note that this function is limited to the brand you

are working in. For example, if you want to find an
application for Audi, you have to be in the Audi brand
and if you want to find a Volkswagen application you
have to be in the Volkswagen brand. permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability
Make sure to check which button is selected

(Current Model or All Models) as this will affect
the results of your search. To view a listing of the
part youre interested in, choose a catalog from the
list and click Choice (or press the Enter key).
ETKA will take you to the catalog page where the
listing of the part will be highlighted.
You can now use wildcards when

conducting an ATP search. Enter
at least three characters of the part
number, preceded and followed by an
asterisk (e.g., *056115*, *115*, *zaw*).
The first 100 hits which contain the
sequence of characters you've entered
will be displayed.
An ATP search that results in no hits in
the current market now automatically
displays an overview of all the markets
in which hits have been found.
10
Search SDC-Code
To search by base part number, you must enter

the last six digits of the base part number (the
Main Group and Sub-group). You must be in a
catalog (beginning with the Main Group and Sub-
group) to use this function.
The most exciting new ETKA search

feature is that you can now launch
a part search by entering the SDC
(Component Code). All you need
to do is select the model for which
you are entering the SDC code. SDC
codes can be up to four alphanumeric
characters long. The Illustration
overview is displayed automatically
if your search results in unique hit.
Hits are marked with a green arrow
on the illustration text page. Your
subsequent navigation steps are
identical to navigation when using the
word search function.
11
Search Base Part Number
To search by base part number, you must enter the

last six digits of the base part number (the Main
Group and Sub-group). You must be in a catalog
(beginning with the Main Group and Sub-group) to
use this function.
12
Search Part Identifier
You can use the base part number

to determine the parts identifier and
vice versa. After selecting the Show
Parts identifier option and inputting the
base part number, click on Search (or
use Enter when cursor is positioned
in the field where the number has been
entered) to get the parts identifier. Or
after inputting the assigned four-digit
parts identifier and selecting the Show
Base Part Number option, press
Search (or use Enter when cursor
is positioned in the field where the
number has been entered) to get the
base part number.
13
Catalog Information
V-Pages (Alt-V)
The ETKA V-Pages provide you with a wealth

of information about ETKA. The V-Pages serve
as a comprehensive online resource containing
information about part numbering and ETKA,
in general, as well as providing detailed vehicle
information for the models in the selected catalog.
14
Catalog Information
V-Pages (Alt-V)
The following chart presents content highlights of V-Pages.
V-PAGE TOPIC PURPOSE
Introduction Provides basic overview of the part numbering system
Ordering Instructions Lists instructions to follow when ordering parts (European specific)
Symbols Provides detailed list of ETKA Symbols
VIN Number Provides basic breakdown of VIN architecture
Nation Code Lists the countries abbreviated by nation codes
Model Overview Lists all model combinations for a particular model
VIN Numbers Overview Lists VINs with corresponding production dates
EC (Engine Codes) Overview Lists all engine codes for a model. Includes displacement (1.8, 2.0
liter, etc.), horsepower, number of cylinders, and transmission types
Engine Numbers Overview Lists engine numbers with corresponding production dates
NOTE: If Engine Numbers Overview appears grayed out, it is not an

error. Germany has stopped publishing this information and is using
engine code overview and production date information instead.
TC (Transmission Codes) Overview Lists all transmission codes for model
Transmission Numbers Overview Lists transmissions; also supplies period of installation, engine
displacement, number of engine cylinders, and engine horsepower
NOTE: If Transmission Numbers Overview is grayed out, it is not an

error.
Protected by copyright. Copying Germany
for private has stopped
or commercial purposes, in publishing
part or in whole, this
is not information and is using
transmission codes overview and build dates information instead.
Color Combination Lists color combinations; includes reference to the two-character

sales color code and three-character paint code
15
V-Pages Paint Codes
This function allows you to access the three-character

paint code for touch-up and spray applications. This
paint code can be used to order paint through the
Excelda Dropship program. Paint is available in both
aerosol cans and pen applicators (traditional brush
applicators have been replaced).
NOTE: For questions or concerns regarding the Paint

Program, contact Excelda at 1-800-550-4062.
16
ETKA Symbols
A great deal of information about a part can be Another way to determine if a repair kit
determined by knowing what the symbols used in is available for a part is to click on the
the catalog mean. Repair Kit icon:
For instance, when you see an asterisk (*) in front

of the part number, if you know that this means the Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not
part is also supplied as part of a repair kit, you can with respect to the correctness of information in this document. Copyright by AUDI AG.
increase your customers satisfaction by supplying
the customer with all the needed parts for a repair.
In another case, if you didnt have the individual part
in stock, and you knew that the part was a part of the
repair kit, in an emergency, you could borrow the part
from a kit.
Some warranty repairs require the use of a

remanufactured part instead of a new part. If you
understood that the greater than (>) symbol in
front of the part number meant that the part was
available as a remanufactured part, you would
avoid what could be the very expensive mistake of
ordering a new part instead.
17
ETKA Symbols (contd)

SYMBOL PLACEMENT MEANING
x In the quantity column As required-- There are many of these parts on the vehicle and
you will need to find out how many the customer or technician
needs.
* In the quantity column Per meter-- Parts like fuel line and brake tubing are supplied in
running meters.
* In front of the part number Part is also supplied in a repair kit.
* After an engine, gearbox Estimated number-- exact number to be released later

or chassis number
> In front of the part number Also available as a remanufactured part (refer to Exchange Parts
section under Special Catalogs)
# In front of the part number An exchange part for which the corresponding core part must
be returned
fi In front of the part number Results within ETKA are proposals, which are to be checked for
correctness by the user.
b In front of the part number Bonus part (Germany only)
c In front of the part number Classic part (Germany only)

d Before genuine part
with respect
Part will be specially manufactured when
to the correctness of information in this document. Copyright by AUDI AG.
orders. (See Parts
number bulletin 0-181)
d In the name column Production date
f In front of the part number Vehicle intelligent part
n In front of the part number Part is available in standard and small parts range.
+ In front of the part number More than one significance: see symbols B, C, F or N
( ) In the POS (position) column Part is NOT AS illustrated, but it corresponds to the figure
without brackets.
- In the POS (position) column Part is NOT illustrated.
18

>> In the name or remarks Indicates from/to. This is one way of indicating a break point. For
column at VIN, transmission example:
or engine number >> 8H-4-015 700 = up to this VIN
8H-4-015 701>>= from this VIN on
Remember, if an asterisk (*) is present after an engine, gearbox, or
chassis number, this is an estimation.
f In the name column VIN number or production number
g In the name or Transmission number

remarks column
m In the name or remarks Engine number

column
m In the model column Optional extra
s In the model column Special sales campaign or special equipment
pr In the model column Primary equipment
mm In the name or Millimeter

remarks column
lhd In the name or Left-hand drive

remarks column
rhd In the name or Right-hand drive

remarks column
, In the model and / or A listing follows (e.g., Q1A, Q1D) -- Separates similar
(comma) remarks column items, i.e., countries PR Codes (this indicates either/or, as in
this PR code or that one)
; In the model and / or A separation of the details (e.g., USA Golf GL, GTI; CDN
(semicolon) remarks column Golf CL)
19
: In the model column The details in front of and behind the colon are in a forced
(colon) connection (e.g., PR-Q1A:3L1, 3L3:7P1).
+ In the model and / or The details in front of and behind the plus sign are in a forced
remarks column connection (e.g., 3L4+3L5+3PN).
/ In the model column The details in front of and behind the slash are in a forced
connection (e.g., 3L4/3L5/3PN).
- In the remarks column To (through/up to)
4S Car identification 4-speed manual transmission
3A Car identification 3-speed automatic transmission
SA In the model column Automatic transmission shiftless
HA In the model column Rear axle final drive/differential
VA In the model column Front axle final drive/differential
VG In the model column Transfer box
Around a group of position A bracket around a group of position numbers within an illustration
numbers in an illustration indicates that materials are also available as part of an assembly in
the parts program.
No In the model column For ALL models orcopyright.

Protected by codesCopying
in theforheader
private or commercial purposes, in part or in whole, is not
designation permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability
20
Test Your Knowledge
For each of the following scenarios, write down the

ETKA symbol (and if necessary, its location) that
would accompany the information in the catalog.
Description ETKA Symbol
A customer comes in and requests a

remanufactured part for his at-home engine repair.
You receive a repair order requesting a repair kit for

a brake repair.
A remanufactured part is available and the used

part (core) must be returned.
When looking up a part, you notice ETKA has no

illustration for it.
The quantity of parts needed for a repair varies,

depending on the repair being performed.
21
Catalog Information
ELA-Pages (Alt-A)
ELA-Pages provide a listing and descriptions of the

Primary Options (PR Codes) for a particular model
year. You must be in a catalog to use this function.
22
Identification Codes
Engine Code (F9)
This function displays a list and description of all

engine codes. You can type an engine code in the
input box and ETKA will scroll to theProtected
description.
by copyright. Copying for private or commercial purposes, in part or in whole, is not
You can also sort by clicking on a category at the
permitted unless top by AUDI AG. AUDI AG does not guarantee or accept any liability
authorised
of the page.
23
Identification Codes
Transmission Code (F7)
This function displays a list and description of all

transmission codes. You can type a transmission
code in the input box and ETKA will scroll to the
description.
24
Special Catalogs -
Standard Hardware
Search for hardware throughout the complete ETKA

catalog. For example, to view all available screws,
enter screw in the NAME box.
In the Chemical Materials and Standard

Hardware special catalogs, the most recently
used words or numbers in a search are saved
and you can retrieve them from a drop-down
list by clicking on the down arrow alongside
any one of the fields. This function is identical
to the Search function in the main catalog.
25
Special Catalogs New and

Dropped Parts
Choosing an update from the list provides a listing of

new and dropped parts.
26
Special Catalogs Exchange Parts
View all exchange parts in a Main Group/Sub-group,

or enter a part number to check for an exchange part.
Look at Characteristic Features for

additional information on the part you
have selected.
27
Service Info on ETKA
This function displays what update you are using and

provides other computer system information.
Select Language
This function allows you to choose

the language you would like
to use in ETKA.
28
Zoom Illustration
Illustrations are available to help you see what a

particular part may look like and / or where it can
be found on the vehicle. Illustrations can be helpful
if you are unsure of a parts name, but know the
location of the part on the vehicle. With illustrations,
you can zoom in to look at a part in detail and zoom
out to determine the parts location. The illustration
may not reflect the exact part, but will show the
location and shape.
29
You now have seven new zoom You click on this button to access the
functions available to you for closer magnifying glass feature and then move
examination and greater ease of your cursor over the illustration. When you do so,
manipulation when youre viewing an a square area of the illustration under your cursor
illustration text page. is magnified. The magnifying glass feature is
automatically deactivated as soon as the cursor goes
Five of permitted
the new functions
unless can
authorised by AUDIbeAG. AUDI AG does not outside
guarantee orof theany
accept illustration.
liability The magnifying glass can
accessed via the zoom toolbar in the only be used in the full view. You can also click on
upper left corner of the illustration you a numbered hotspot in the area displayed by the
are viewing. magnifying glass and ETKA will take you to that part
in the text.
You also have two ways to adjust the width of the

You can click here to zoom in, illustration:
gradually increasing the size
of the illustration. You can move the Clicking on the adjust width button in the
enlarged image, isolated within the blue upper right corner of the illustration you are
rectangle in the illustration overview, viewing will change the width of the illustration or of
by clicking on and holding down on the zoomed-in area. A button bearing one arrow is
the mouse button to drag the blue displayed just to the left of the vertical bar, dividing
rectangle. illustration(s) from the text of parts list. The width
of the illustration can be increased by clicking on the
Unless you are already in the full button with an arrow pointing to the right and
overview mode, you can also then reduced by clicking on the button with an arrow
zoom out to decrease the size of an pointing to the left.
illustration.
SPLITBAR
You just need to click on the In between the illustration and the parts list,
button and then click and hold there is a vertical divider. You can use your cursor
in the area of the illustration youd like to move the splitbar to suit your preferences.
to isolate. A blue rectangle will appear Just click on the splitbar and, holding down the
which allows you to see a close-up view left mouse button, drag the splitbar right or left.
and an overview simultaneously. The area for the illustration and the parts list will
be increased or decreased. The new position is
You can click on this button for saved so that you can switch between the default
a full view which displays the and the new position by using the adjust width
complete illustration. This feature is button (see above). The same resultgoing
deactivated if you are already in the full between the default width and your preferred
view mode. widthcan be obtained by double clicking on the
splitbar.
30
You now have three improved features You can now browse illustration text
relating to the illustration text pages: pages while the System Remark
window is open. You can display the
F2 or Zoom Illustration previous or next page of an illustration
By using the F2 shortcut key or the text page even while you have a System
Zoom illustration menu item, the Remark window open in your current
illustration is magnified. Pressing F2 a view. The System Remark window
second time returns the illustration to closes automatically when you page to
the full overview. the next or a previous view or when you
click on a part shown on the illustration
Movement page, without you having to click on OK.
While the view of the illustration is
zoomed in on, the illustration area can
be moved around.
Illustration overview permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability
When you zoom in on an illustration, a
small illustration overview appears. The
currently displayed magnified area is
identified in the illustration overview by
a blue rectangle. The area displayed in
the blue rectangle can be moved around
by moving the blue rectangle. The area
which is not displayed is shaded in grey.
The illustration overview can be moved
as well. The position of the illustration
overview is saved; if you select full
overview and then chose to zoom again,
the illustration overview will appear in
the same position as it did originally.
31
Part Selection
The FI Search: Finding a Part Using

a VIN
ETKA uses the InternetProtected

to retrieve vehicle
by copyright. Copyingdata for aor commercial purposes, in part or in whole, is not
for private
specific VIN (Vehicle Identification Number). ETKA
software directs the computer to find the parts used
for the particular vehicle, which are then highlighted
in the illustrations.
Whenever possible, it is always preferable to search

for a part number using a VIN. There is less room for
error, and you have access to the PR Codes for that
specific vehicle.
NOTE: This started in 2001 with partial VIN

functionality in a limited number of vehicles and full
VIN functionality in 2002 (with exceptions). Make
sure that the catalog you are in shows the FI
Suggestion comment just below the FI Search field.
You can find the VIN on the Vehicle Data Label, which
is found in the vehicles spare tire well area, and in
the Owners Manual Maintenance Record.
VIN Number
Model Number
Engine Code
Trans Code
Paint Code
Interior Trim Code
PR Codes
Leather Trim Code
32
Part Selection
You can copy and paste the VIN from

Once you have a VIN, you can start searching for another document if your system
vehicle information. allows it.
1. Type the VIN: WAUKD78P67A005972 into

the FI Search field at the top of the ETKA
Protectedscreen.
by copyright.Press
CopyingEnter
for private orto accesspurposes,
commercial the Carin part or in whole, is not
Identification
with respect screen.
to the correctness From
of information here,
in this you Copyright
document. can by AUDI AG.
view several key items for this specific
vehicle. For example, in this case, the
Engine Code is AWM and the Interior Trim
code is GA.
The VIN will bring up Car Identification

and Info screens for most VINs from
1996 even though the catalog may not
be FI active.
33
Part Selection
2. Click on the INFO button to bring up the Car

Data screen.
When the Car Data screen first comes up, a list of

PR Codes appears:
34
Part Selection
Clicking on the Country Codes tab will display

what country the vehicle was built for:
X9A = USA
X9B = Canada
Clicking on the Other tab brings up a screen

which shows:
Interior trim code

Exterior Color
Paint Code
Date of production
Clicking on the EC Overview (Engine Code

Overview) tab brings up information related to the
engine, including: permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability
engine code
engine size
what gearbox version is compatible
the time frame that the material was used in
production (mounting time)
Clicking on the TC Overview (Transmission

Codes Overview) tab provides you with
information about the transmission including:
transmission code
mounting time
other technical information
35
Part Selection
3. Clicking on BACK will always return you to the

Car Identification screen. Click on BACK now.
4. Click on OK, which will take you to the specified

parts information for this VIN in ETKA. You can
search for part numbers specific to this VIN from
2001 model year forward when a full green circle
is displayed in the table of models for Audi.
36
Part Selection
Test Your Knowledge
Using the VIN: WAUKD78P67A005972, find the

Engine Code, Transmission Code and Roof color.
PART PART NUMBER
Engine code
Transmission code
Roof color
Using this same VIN, find the PR Codes for the Base
Chassis and Alternator.
PART PART NUMBER
Bumpers
Alternator
37
Part Selection
Using the VIN: WAUVT68E23A355053, we are

going to practice looking up some part numbers. In
this example, a Technician submits a repair order
requesting an oil pump for a 2003 A4.
1. Enter the VIN into the FI Search field and press

Enter. The Car Identification screen appears
populated for the specific VIN.
2. Click on OK and notice that the Car Identification
F1 SUGGESTION appears in red below the F1
Search field.
3. Select Main Group for an oil pump, and press
Enter.
A list of Sub-groups appears to the right of the

Main Group Selection.
38
Part Selection
4. Scroll down until you find the Sub-group you

need. Select the bolded Sub-group and press
Enter (or double-click the Sub-group choice).
The bolded part numbers are specific to the VIN
and vehicle.
Press the spacebar at any time to search

by key word. The Advanced Search Icon
will also execute a quicker search.
39
Part Selection
5. Click on oil pump. This will take you to the

illustration and part number.
You will notice that an illustration
with respect toappears to the
the correctness FollowCopyright
of information in this document. thesebyguidelines
AUDI AG. when searching for parts:
left of the part number. The part that you selected
will be highlighted on the illustration. If you click Obtain the VIN whenever possible
on other parts, it will show you the various related
Gather a detailed description from customer
parts. This is particularly helpful in terms of customer
Reference PR Codes found on Vehicle Data label
satisfaction, as well as increased sales, by allowing
you to identify and suggest related parts to your Check for correct engine or transmission codes
customers. Check ETKA signs or symbols
Check M or PR numbers
You can even right-click on the illustration and select Choose the Main Group
Zoom Illustration to get a closer view of the part. Choose the Sub-group
Eliminate parts that do not qualify, noting color
In this example, the part number for an oil pump is codes, right, left, etc.
06C 103 273 H
40
Part Selection
Test Your Knowledge
Using the following VIN: VAUVT68E3A55053, look up

the following parts:
PART PART NUMBER
Dual fan cowl
Remanufactured water pump
Alternator
Instrument cluster
Brake pedal
41
Part Selection
Suggesting Related Parts
When customers come to your Parts counter, you For example, a customer comes to you requesting
have a unique opportunity to positively impact spark plugs. Once ETKA helps you pinpoint the
the ownership experience. By soliciting the right correct part, it allows you to identify related parts,
information from customers, you are able to such as an oil filter, air filter, spark plug wires, PCV
accurately identify their needs. Once you have valves, belts, hoses. By bringing these related parts
identified the correct part in ETKA, enhanced tools to your customers attention, you may help your
such as illustrations can identify related parts that customer avoid overlooking a needed part, which
may assist the customer in the vehicle repair. may, in turn, boost your departments productivity.
Test Your Knowledge
1. Your customer needs an oil pump for her 2007

Audi Q7, VIN: WA1BV74L57D076351. Using
ETKA, find the correct part number for this part.
PART PART NUMBER
Oil pump
Using the illustrations and textpermitted
listings, list
unless four by AUDI AG. AUDI AG does not guarantee or accept any liability
authorised
related parts (including part numbers) you could
suggest to your customer:
RELATED PART PART NUMBER
42
Part Selection
2. Your customer needs a set of front brake pads for

her 2006 A6, VIN: WAUEL74F96N060453. Using
PART PART NUMBER
Front brake pads
Using the illustrations and text listings, list four

3. Your customer needs an oil filter element for her

2008 A5 Coupe, VIN: WAURV78T68A008915.
Using ETKA, find the correct part number for this
part.
PART PART NUMBER
Oil filter element

Using the illustrations and text listings, list two

43
Part Selection
Finding a Part without a VIN
In rare instances, you may not be able to get a VIN Do you also need the related part? As appropriate
from a customer. You can still search for a part Do you need help installing the part? Especially
number by relying on the vehicle information (make, if the part installation can be rather complex.
model, and year) and a detailed description of the Sell benefits of having the part installed at the
part needed. dealership, including Audi Parts Warranty, special
tools needed, professional installation, labor, etc.
Ask your customers these questions to help
determine the right part(s) for them:
What part(s) do you need? Name or description

What is the year, make, model? When VIN is not For example, a customer comes in requesting a front
available license plate bracket for a 2006 AUDI A6 Avant.
Do you have the existing part with you? As
appropriate 1. Select the Model from the drop-down menu: A6
What problem are by
Protected you experiencing?
copyright. May
Copying for private providepurposes, in part or in whole, is not
or commercial
basic technical information;
permitted however,
unless authorised by AUDI AG. doAUDI
notAG does not guarantee or accept any liability
attempt to diagnose the concern! If the customer
is unsure, recommend that he bring the vehicle to
the Service Department for inspection.
44
Part Selection
2. Select the Year from the drop-down menu: 2003.

3. Select appropriate Main Group: Body.
4. Press the spacebar once to bring up the Search
screen, and type license plate in the Name field.
5. Click on Search.
6. Scroll to: license plate bracket, and click on

Choice to display the highlighted part number.
45
Part Selection
7. Click on the appropriate color code line (below

the part).
In this case, the part number for a license plate External colors are filtered
bracket for a 2004 Audi A6 Avant is 4BO 807 285 N automatically, which is helpful in
terms of a convertible. The external
3F7.
color code contains four alphanumeric
characters. The first two characters
specify the chassis color and the last
two
Protected by copyright. Copying for characters
private or commercialspecify the
purposes, in partexternal
or in whole, is not
color of the roof. This external
color combination is included as an
additional criterion for the FI logic
comparable to the logic of the EC and
TC fields.
46
Part Selection
In some instances, multiple choices may appear for a 1. Select Model: A4

part description. Without a VIN, you may need to go 2. Select Year: 1998
through a process of elimination to select the correct
3. Select Main Group: Body (or hit the spacebar to
part number. In this next example, we are going to
bring up Search screen).
locate a left front interior door trim panel for a 1998
A4 Avant. This particular model is a four-door with
cloth interior. The trim code is AS.
47
Part Selection
4. If you clicked on the Main Group, Body, scroll

down until you see your choice, door trim panel
in the list. If you, instead, pressed the spacebar,
type door trim panel, and click on Search.
Several results appear. Since you know that the
interior is cloth, choose the resultpermitted
that specifies
unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability
cloth.
5. Click Choice to continue.
6. Choose the door trim panel that specifies front,

since this is for a front door.
48
Part Selection
When you click on this selection, several part

numbers will appear. How do you know which
one to choose?
Going back to our part description, the part is for

an A4 Avant model with cloth interior trimmed in
leather (PR Code: NOE). Reviewing the Model
PR Code
column, only one part matches this PR Code.
Review the Remarks column to see if Trim Code:
Trim Code
QU appears.
7. Select the correct color code U26 (identified by

Trim Code: QU).
8. Select the correct part number. In this example,

the correct part number for a left front interior
door trim panel for a 1998 A4 (Avant) is 8D1 867
103 C U26.
49
Part Selection
In Parts Information, multiple

supersessions can now be
displayed. When multiple
supersessions are displayed, there is a
checkbox in front of each superseded
part number as well as in front of
the individual part numbers in the
supersession. The part number can
easily be transferred to the order form
or depot order forms.
To select it, you need only to click

on the checkbox
permitted in front
unless authorised of the
by AUDI AG. AUDI AG does not guarantee or accept any liability
supersession you require:
No checkboxes are displayed if none

or only one part number can be
classified as a supersession
The checkboxes can be activated
individually or all together
Hold down the CTRL key on
your keyboard and click on all of
the checkboxes of the parts you
require in order to select multiple
supersessions
If you do not click on any
supersession, the superseded part
number stays marked
To cancel your supersession
selection(s), select the part number
of the superseded part
If the <S> Supersession
checkbox is selected, all displayed
supersessions are automatically
selected
Replacement parts are identified
through highlighting and are
displayed by doube-clicking on the
part number in the Additional Info
field
50
Part Selection
If market and / or technical information

is available for a part number, it is
displayed by clicking on the Additional
Info field. You can find specific
marketing information displayed for
your country and you can now view
information supplied directly from
manufacturers or importers, which may
include automatic daily updates. Use
the same log-in information you enter
when creating ETKA tickets to get onto
the Support Web (Press the Function
key; choose Service; choose Support
Web).
51
Part Selection
Test Your Knowledge
1. A customer comes in and needs a Middle Exhaust

Silencer and Dual Clamp for a 1997 A8. The
Engine Code for this vehicle is: AEW. Find the
correct part numbers:
PART PART NUMBER
Middle Exhaust Muffler
Dual Clamp
2. A collision shop calls and needs a left interior door

trim panel (center part) for a 1998 Cabriolet. This
vehicle has leather trim with a Trim Code: KP. Find
the correct part number:
PART PART NUMBER
Left front interior door trim

panel (center part)
52
Quick Access to Common Functions
Within ETKA, you can take shortcuts to common Jump to Illustration

functions.
Right-click anywhere on the illustration-text
When a selected part is found in another illustration,
screen. If searching by VIN (FI-active), you have
after highlighting the appropriate part, right-click
access to a list of all of a vehicles PR Codes for
to get a menu which gives you the option to
this page and their definitions.
immediately jump to the main illustration of the part
You can also access PR Codes for a part by
found in ETKA.
double-clicking on a part number and selecting
the Additional Information (car) icon:
If you are not searching for parts using a

VIN, you may not be able to immediately
access PR Codes for a vehicle.
53
Last Illustration
This function allows you to go back to the previous
illustration you were viewing.
54
Next Appearance
Type in the base part number (in the example below,
601025) in the Base Part Number field and you will
notice that green arrows appear next to particular
part numbers. Right-click and you will see a menu
with Next Appearance on it. Click on Next
Appearance to highlight the next part on the list with
the same base part number. You must be in a catalog
to use this function.
NOTE: If more than one illustration contains the

base part number, ETKA will continue on to the last
appearance.
55
Data History
Right-click and select Data History. This will list all
of the historical data for the catalog page you are on.
Note that this information is not available on
all models.
This feature may help you sell obsolete

inventory.
56
Service Support-Web
Overview
The Service Support-Web is used to report catalog NOTE: ETKA Support-Web is not to be used for
errors within ETKA. This is how ETKA gathers its inventory checks, order tracking, or reporting
data from users so that the necessary corrections application errors with the ETKA system. ETKA
can be made. Once the error is verified, ETKA will be Support-Web is only to be used for catalog error
updated with the correction. reporting and for technical catalog issues.
To access ETKA Support-Web, a dealer must first

sign up for this service. For more information,
please see the job aid, Support-Web: How to Add
a New User in myETKAinfo. The process of adding
a new user in myETKAinfo is restricted to ETKA
administrators.
57
Service Support-Web
This is how authorized users log onto ETKA Support-

Web:
1. Click on the Display Function List icon.

2. Select Service.
3. Select Support-Web.
4. At the ETKA Online Services login pop-up screen,
enter your myETKAinfo ID, Username and
Password.
5. Click on OK.
NOTE: If you log out improperly - by closing your

Internet session instead of clicking on the logout
icon, you may receive an error message when you
attempt to log back on to the ETKA Online Services
and be locked out of the system. Your remedy, at this
point, is to attempt to log back in again after half an
hour has elapsed.
If you forget your password, click on this

link to request a new one. Your new
access data will be sent to the email
address you provided when you set up
your account.
58
Service Support-Web
Create an ETKA Ticket 3. Once the category is chosen, you must enter
the Subject, which is the EPIS Number (EP),
1. At the Support Tab, complete the requested Illustration Number (BT), and Position Number
information under the Vehicle Data and Additional (POS). For example: EP 249 BT 713-20 POS (1).
Information fields.
If you
Protected initiateCopying
by copyright. a ticket fromor ETKA
for private with
commercial the in part or in whole, is not
purposes,
VIN
with entered
respect and theof information
to the correctness materialinin
thisquestion
document. Copyright by AUDI AG.
highlighted, all of the fields under Vehicle
Data and Additional Information will be
automatically populated when you open
ETKA Service Support-Web.
2. At the Category field, click on the down arrow to Correctly naming your ticket is critical as
produce a drop-down menu from which to choose this is what the Parts Specialist (and if
the category of the catalog error you wish to applicable, the Catalog Specialist) sees
report. in their inbox. This information is helpful
in sorting the tickets to the appropriate
Catalog Specialist in a more efficient
manner, which means the error you are
reporting gets corrected more quickly.
59
Service Support-Web
4. In the required Request field textbox, write a

complete description of the catalog error you are
reporting.
60
Service Support-Web
5. Click Send to submit the request.

6. Check your ETKA system Inbox for a response to
your request.
If answer is satisfactory, click Accept.
61
Service Support-Web
7. Review the response to your request.
You can either Accept or Return (indicating

you reject the solution you receive) the response.
If you choose Accept, go to Step 9 to evaluate

the process and archive your ticket. If you choose
Return, continue with Step 8 to return the
request back to the Parts Distribution Center
(PDC) for further consideration.
If answer is not satisfactory, ticket can be returned

with comment. Click Return to add explanation.
62
Service Support-Web
8. At the Explanation dialog box, input the terms of

your dispute and then click Send.
63
Service Support-Web
9. Once youre satisfied with the solution and have

clicked on Accept, evaluate your experience with
the processing of your request. This completes
the support process and archives your ticket.
Complete the evaluation and then click Archive.
64
Service Support-Web
Service Support Archive

For your convenience, the Service Support-Web
keeps an archive of your messages. With this
feature, you can track the status of your messages
so that you can see the status of your ticket. You
can also retrieve a previous message for later use if
necessary.
65
Service Support-Web
10. At the ID Search field, enter the ticket number

you are looking for.
There are also several search options

available in the Ticket Archive:
Brandunless authorised by AUDI AG. AUDI AG does not guarantee or accept any
permitted Last Name
liability
Category
Ticket ID Number with respect to the correctness of information in this document. Copyright by AUDI AG.
Date Range
66
Service Support-Web
If this is a ticket you are authorized to retrieve, the

ticket will appear.
If you are not authorized to access the ticket, the

following message will appear:
67
Additional Resources
What if you cant find a part in ETKA? Or what if

ETKA is not available and you need to manually
look up a part? In these instances, there are other
resources to help you find a part. These include:
People
Coworkers
Parts Manager
Parts Applications Specialist / ETKA Specialist
Parts Dealer Support: 877.489.2834
Other Resources
Parts bulletins
ELSAWeb
Accessories catalogs
Service bulletins and circulars
Vehicle Ordering Guide
Job Aids
Main Groups and Sub-groups

Advanced ETKA Keystrokes
ETKA Symbols
Support-Web: How to Add a New User in
myETKAinfo (restricted to ETKA administrators)
In addition to specifying a disk for

backup files, it is now possible to
indicate any path for saving and loading
ETKA. For the ET Master 2000, loading
and saving is only possible on the
network. All clients (both fat and
permitted unless authorised by AUDIthin)
AG. AUDIcan save
AG does their data
not guarantee in aany
or accept local
liability
directory as well.
68
Answer Key
Test Your Knowledge

(Released Fall 2007)
Page 21 ETKA Symbols

For each of the following scenarios, write down the
appropriate ETKAProtected
symbol:by copyright. Copying for private or commercial purposes, in part or in whole, is not
Description ETKA Symbol
A customer comes in and requests a >

remanufactured part for his at-home engine repair.
You receive a repair order requesting a repair kit for * (in front of the
a brake repair. part number)
A remanufactured part is available and the used # (in front of the

part (core) must be returned. part number)
When looking up a part, you notice that ETKA has -

no illustration for it.
The quantity of parts needed for a repair varies, X

depending on the repair being performed.
69
Answer Key
Page 37 Car Identification

Codes and PR Codes
Using the VIN: WAUKD78P67A005972, find the
Engine Code, Transmission Code and Roof Color:
PART PART NUMBER
Engine code BUB
Transmission code HXZ
Roof color AZ
Using this same VIN, find the PR Codes for the Base
chassis and Alternator:
PART PART NUMBER
Bumpers 2JD
Alternator 8GU
Page 41 Looking up Part

Numbers Using a VIN
Using the following VIN: unless authorised by AUDI AG.look
WAUVT68E23A55053,
permitted AUDI AG does not guarantee or accept any liability
up the following parts: with respect to the correctness of information in this document. Copyright by AUDI AG.
PART PART NUMBER
Dual fan cowl 8E0 121 207 D
Remanufactured water pump 06C 121 004 HX
Instrument cluster 8E0 920 950 PX
Front windshield 8E0 845 099 P NVB
Brake pedal 8E1 723 140
70
Answer Key
Pages 42-43 Suggesting

Related Parts
1. Your customer needs an oil pump for her 2007
Audi Q7, VIN: WA1BV74L57D076351. Using
ETKA, find the correct part number for thisunless
permitted part.authorised by AUDI AG. AUDI AG does not guarantee or accept any liability
PART PART NUMBER
Oil pump 079 115 103 S

Round seal N 909 566 01
Gasket 079 115 131 A, 079 115 131
Bolt, with hex. socket hd. N 910 161 01
Bolt, with polygon socket hd. N 910 162 01
Gasket, Intake manifold 079 115 131 B
Washer N 011 666 15
2. Your customer needs a set of front brake pads for

her 2006 A6, VIN: WAUEL74F96N060453. Using
PART PART NUMBER
Front brake pads 8E0 698 151 G
71
Answer Key

Related Parts (contd)
3. Your customer needs an oil filter element for her
Caliper carrier 1K0 615 125 B
Brake caliper (left) 8E0 615 123 B
Brake caliper (right) 8E0 615 124 B
Guide pin 251 615 219
Retaining spring 4F0 615 269

Dust cap unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability 211 611 483
permitted
Bleeder valve 4F0 615 273
Brake disc (ventilated) 4F0 615 301 G
Bolt, Hex. HD. with Shoulder, N 010 241 24

Self-locking
Splash shield for brake disc (left) 4F0 615 311 A
Splash shield for brake disc (right) 4F0 615 312 A
Hex socket countersunk bolt N 106 483 01
Set of seals for piston housing 4B0 698 471 A
1 set of guide bushings 4D0 698 647
Lubricating paste G 000 650
G 052 150 A2
72
Answer Key

Related Parts (contd)
2008 A5 Coupe, VIN: WAURV78T68A008915.
Using ETKA, find the correct part number for this
part.
Using the illustrations and text listings, list two
PART PART NUMBER
Filter element with gasket 079 198 405 B

Sealing cap 079 115 433 A

Oil cooler permitted unless authorised by AUDI079 AG.117
AUDI015 A not guarantee or accept any liability
AG does
Plug with seal 079 115 401 M
Bolt with polygon socket hd. N 101 961 03
73
Answer Key
Page 52 Looking Up Part

Numbers Without a VIN
1. A customer comes in and needs a Middle Exhaust

Silencer and Dual Clamp for a 1997 A8. The
Engine Code for this vehicle is: AEW. Find the
correct part numbers:
PART PART NUMBER
Middle Exhaust Muffler 4D0 253 409 F
Dual Clamp 357 253 141 A
2. A collision shop calls and needs a left interior door

trim panel (center part) for a 1998 Cabriolet. This
vehicle has leather trim with a Trim Code: KP. Find
the correct part number:
PART PART NUMBER
Left front interior door trim 8G0 B67 329 P 9US

panel (center part)
74
Cautions & Warnings
Please read these WARNINGS and CAUTIONS before proceeding with maintenance
and repair work. You must answer that you have read and you understand these
WARNINGS and CAUTIONS before you will be allowed to view this information.
= If you lack the skills, tools and equipment, or a suitable workshop for any procedure described in
this manual, we suggest you leave such repairs to an authorized Audi retailer or other qualified
shop. We especially urge you to consult anbyauthorized
Protected Audi
copyright. Copying retailer
for private before beginning
or commercial repairs
purposes, in part onis not
or in whole,
any vehicle that may still be covered wholly
with respect to the correctness of information in this document. Copyright by AUDI AG.by
or in part by any of the extensive warranties issued
Audi.
= Disconnect the battery negative terminal (ground strap)whenever you work on the fuel system or
the electrical system. Do not smoke or work near heaters or other fire hazards. Keep an approved
fire extinguisher handy.
= Audi is constantly improving its vehicles and sometimes these changes, both in parts and
specifications, are made applicable to earlier models. Therefore, part numbers listed in this
manual are for reference only. Always check with your authorized Audi retailer parts department
for the latest information.
= Any time the battery has been disconnected on an automatic transmission vehicle, it will be
necessary to reestablish Transmission Control Module (TCM) basic settings using the VAG 1551
Scan Tool (ST).
= Never work under a lifted vehicle unless it is solidly supported on stands designed for the purpose.
Do not support a vehicle on cinder blocks, hollow tiles or other props that may crumble under
continuous load. Never work under a vehicle that is supported solely by a jack. Never work under
the vehicle while the engine is running.
= For vehicles equipped with an anti-theft radio, be sure of the correct radio activation code before
disconnecting the battery or removing the radio. If the wrong code is entered when the power is
restored, the radio may lock up and become inoperable, even if the correct code is used in a later
attempt.
= If you are going to work under a vehicle on the ground, make sure that the ground is level. Block
the wheels to keep the vehicle from rolling. Disconnect the battery negative terminal (ground
strap) to prevent others from starting the vehicle while you are under it.
= Do not attempt to work on your vehicle if you do not feel well. You increase the danger of injury to
yourself and others if you are tired, upset or have taken medicine or any other substances that
may impair you or keep you from being fully alert.
= Never run the engine unless the work area is well ventilated. Carbon monoxide (CO) kills.
= Always observe good workshop practices. Wear goggles when you operate machine tools or work
with acid. Wear goggles, gloves and other protective clothing whenever the job requires working
with harmful substances.
= Tie long hair behind your head. Do not wear a necktie, a scarf, loose clothing, or a necklace when
you work near machine tools or running engines. If your hair, clothing, or jewelry were to get
caught in the machinery, severe injury could result.
=Page 1 of 3
2002 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Version 1.0
Cautions & Warnings
= Do not re-use any fasteners that are worn or deformed in normal use. Some fasteners are
designed to be used only once and are unreliable and may fail if used a second time. This
includes, but is not limited to, nuts, bolts, washers, circlips and cotter pins. Always follow the
recommendations in this manual - replace these fasteners with new parts where indicated, and
any other time it is deemed necessary by inspection.
= Illuminate the work area adequately but safely. Use a portable safety light for working inside or
under the vehicle. Make sure the bulb is enclosed by a wire cage. The hot filament of an
accidentally broken bulb can ignite spilled fuel or oil.
= Friction materials such as brake pads and clutch discs may contain asbestos fibers. Do not create
dust by grinding, sanding, or by cleaning with compressed air. Avoid breathing asbestos fibers and
asbestos dust. Breathing asbestos can cause serious diseases such as asbestosis or cancer, and
may result in death.
= Finger rings should be removed so that they cannot cause electrical shorts, get caught in running
machinery, or be crushed by heavy parts.
= Before starting a job, make certain that you have all the necessary tools and parts on hand. Read
all the instructions thoroughly, do not attempt shortcuts. Use tools that are appropriate to the work
and use only replacement parts meeting Audi specifications. Makeshift tools, parts and
procedures will not make good repairs.
= Catch draining fuel, oil or brake fluid in suitable containers. Do not use empty food or beverage
containers that might mislead someone into drinking from them. Store flammable fluids away from
fire hazards. Wipe up spills at once, but do not store the oily rags, which can ignite and burn
spontaneously.
= Use pneumatic and electric tools only to loosen threaded parts and fasteners. Never use these
tools to tighten fasteners, especially on light alloy parts. Always use a torque wrench to tighten
fasteners to the tightening torque listed.
= Keep sparks, lighted matches, and open flame away from the top of the battery. If escaping
hydrogen gas is ignited, it will ignite gas trapped in the cells and cause the battery to explode.
= Be mindful of the environment and ecology. Before you drain the crankcase, find out the proper
way to dispose of the oil. Do not pour oil onto the ground, down a drain, or into a stream, pond, or
lake. Consult local ordinances that govern the disposal of wastes.
= The air-conditioning (A/C) system is filled with a chemical refrigerant that is hazardous. The A/C
system should be serviced only by trained automotive service technicians using approved
refrigerant recovery/recycling equipment, trained in related safety precautions, and familiar with
regulations governing the discharging and disposal of automotive chemical refrigerants.
= Before doing any electrical welding on vehicles equipped with anti-lock brakes (ABS), disconnect
the battery negative terminal (ground strap) and the ABS control module connector.
= Do not expose any part of the A/C system to high temperatures such as open flame. Excessive
heat will increase system pressure and may cause the system to burst.
=Page 2 of 3
Version 1.0
Cautions & Warnings
= When boost-charging the battery, first remove the fuses for the Engine Control Module (ECM), the
Transmission Control Module (TCM), the ABS control module, and the trip computer. In cases
where one or more of these components is not separately fused, disconnect the control module
connector(s).
= Some of the vehicles covered by this manual are equipped with a supplemental restraint system
(SRS), that automatically deploys an airbag in the event of a frontal impact. The airbag is operated
by an explosive device. Handled improperly or without adequate safeguards, it can be accidentally
activated and cause serious personal injury. To guard against personal
with respect injury or
to the correctness airbag system
of information in this document. Copyright by AUDI AG.
failure, only trained Audi Service technicians should test, disassemble or service the airbag
system.
= Do not quick-charge the battery (for boost starting) for longer than one minute, and do not exceed
16.5 volts at the battery with the boosting cables attached. Wait at least one minute before
boosting the battery a second time.
= Never use a test light to conduct electrical tests of the airbag system. The system must only be
tested by trained Audi Service technicians using the VAG 1551 Scan Tool (ST) or an approved
equivalent. The airbag unit must never be electrically tested while it is not installed in the vehicle.
= Some aerosol tire inflators are highly flammable. Be extremely cautious when repairing a tire that
may have been inflated using an aerosol tire inflator. Keep sparks, open flame or other sources of
ignition away from the tire repair area. Inflate and deflate the tire at least four times before
breaking the bead from the rim. Completely remove the tire from the rim before attempting any
repair.
= When driving or riding in an airbag-equipped vehicle, never hold test equipment in your hands or
lap while the vehicle is in motion. Objects between you and the airbag can increase the risk of
injury in an accident.
I have read and I understand these Cautions and Warnings.
=Page 3 of 3
Version 1.0

D4B802F7857-SSP 41A031 Introduction To ETKA PDF

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Service Training

Self-Study Program Course

Accessing ETKA ......................................................................... 2

Vehicle Selection ....................................................................... 5

ETKA Navigation ....................................................................... 7

Display Function List.................................................................. 8

Part Selection . ......................................................................... 32

Quick Access to Common Functions ..................................... 53

Answer Key .............................................................................. 69

NOTE: Set Screen Area to 1280 by

You must have Internet access to retrieve

Installing ETKA USB Port

This Hardlock password protects your system

After the Hardlock has been installed, you are ready

1. With the first ETKA disk in the CD drive, double-

1. If an Update pop-up screen appears on your

You will need to have an active Internet

1. At this initial screen, if necessary, select the brand

This first screen shows the table of models for

Any model with a green circle next

NOTE: All results in ETKA are proposals, which

Roll your cursor over the various models PR Codes

Repair Kit Icon Advanced Search

Display Function List Remarks Icon Exit Functions

Backs to last view.

Allows user to add personal notes, Remarks, about

Sets a marker at a current illustration or shows a list

Displays all repair kits relating to the Main Group

Prints visible text, illustration, or both illustration and

Scrolls forward to the next page.

Scrolls back to the previous page.

Quickly pulls up search options such as Parts

Search Part Number (Alt+N) ETKA now recognizes the ET-2000

You can now use wildcards when

In the event that a part has been superceded, you

Search Word (Spacebar)

When using the Word search, you now

Search ATP (Alt+F12)

This function allows you to enter a part number to

Note that this function is limited to the brand you

Make sure to check which button is selected

You can now use wildcards when

To search by base part number, you must enter

The most exciting new ETKA search

Search Base Part Number

To search by base part number, you must enter the

Search Part Identifier

You can use the base part number

The ETKA V-Pages provide you with a wealth

The following chart presents content highlights of V-Pages.

V-PAGE TOPIC PURPOSE

Introduction Provides basic overview of the part numbering system

Symbols Provides detailed list of ETKA Symbols

VIN Number Provides basic breakdown of VIN architecture

Nation Code Lists the countries abbreviated by nation codes

Model Overview Lists all model combinations for a particular model

VIN Numbers Overview Lists VINs with corresponding production dates

NOTE: If Engine Numbers Overview appears grayed out, it is not an

TC (Transmission Codes) Overview Lists all transmission codes for model

NOTE: If Transmission Numbers Overview is grayed out, it is not an

Color Combination Lists color combinations; includes reference to the two-character

V-Pages Paint Codes

This function allows you to access the three-character