HP 3par Storeserv 7000 and 7000C Storage Service Guide

HP 3PAR StoreServ 7000 and 7000c
Storage Service Guide
Abstract
This guide provides information about maintenance and upgrading HP 3PAR StoreServ 7000 and 7000c series Storage systems
hardware components for authorized technicians.
HP Part Number: QL226-98168

Published: October 2015
Copyright 2014. 2015 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
Microsoft and Windows are trademarks of the Microsoft group of companies.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

Warranty
WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website:
http://www.hp.com/go/storagewarranty
Printed in the US
Contents
1 Understanding LED Indicator Status...............................................................7
Enclosure LEDs.........................................................................................................................7
Bezels LEDs.........................................................................................................................7
Disk Drive LEDs....................................................................................................................8
Storage System Component LEDs................................................................................................8
Power Cooling Module LEDs..................................................................................................8
I/O Modules LEDs.............................................................................................................11
Controller Node and Internal Component LEDs...........................................................................12
Ethernet LEDs....................................................................................................................13
Node FC and CNA Port LEDs..............................................................................................14
16 G Fibre Channel (FC) Adapter LEDs.................................................................................15
10 G Ethernet Adapter LEDs................................................................................................16
1 G Ethernet Adapter LEDs.................................................................................................16
Fibre Channel (FC) Adapter LEDs.........................................................................................17
Converged Network Adapter (CNA) LEDs.............................................................................17
Node FC and CNA Port Numbering....................................................................................18
SAS Port LEDs....................................................................................................................20
Interconnect Port LEDs.........................................................................................................21
Verifying Service Processor LEDs...............................................................................................22
2 Servicing the Storage System......................................................................25
Service Processor Onsite Customer Care ...................................................................................25
Accessing the HP 3PAR Management Console.......................................................................25
CSR......................................................................................................................................25
Types of CSR.....................................................................................................................26
Accessing Replacement Videos............................................................................................26
Parts-only Warranty Service.................................................................................................26
Identifying a Replaceable Part..................................................................................................26
Swappable Components.....................................................................................................27
Getting Recommended Actions.................................................................................................27
Powering Off/On the Storage System........................................................................................28
Powering Off.....................................................................................................................28
Powering On.....................................................................................................................29
Disengaging the PDU Pivot Brackets..........................................................................................29
Repairing a Disk Drive.............................................................................................................30
Removing a 2.5 inch Disk ..................................................................................................34
Removing a 3.5 inch Disk...................................................................................................34
Installing a Disk Drive.........................................................................................................35
Verifying Disk Drives...........................................................................................................37
Controller Node Replacement Procedure....................................................................................37
Preparation.......................................................................................................................37
Node Identification and Shutdown.......................................................................................38
Node Removal..................................................................................................................38
Node Installation...............................................................................................................38
Node Verification..............................................................................................................40
SFP Repair.............................................................................................................................40
Replacing an SFP...............................................................................................................44
3 Using Strong Passwords.............................................................................45
Time-based Passwords.............................................................................................................45
Encrypted Ciphertext Passwords................................................................................................45
Exporting Ciphertext..........................................................................................................45
Contents 3
Changing the Ciphertext Password.......................................................................................45
Setting or Changing the Password Mode...................................................................................46
4 Support and Other Resources.....................................................................47
Contacting HP........................................................................................................................47
HP 3PAR documentation..........................................................................................................47
Typographic conventions.........................................................................................................48
Documentation feedback.........................................................................................................48
A Installing Storage Software Manually..........................................................49
Connecting to the Maintenance Laptop.....................................................................................49
Connecting the Maintenance Laptop to the Controller Node....................................................49
Connecting the Maintenance Laptop to the HP 3PAR Service Processor.....................................49
Serial Cable Connections....................................................................................................49
Adding a Storage System to the Service Processor......................................................................50
Exporting Test LUNs................................................................................................................52
Defining Hosts...................................................................................................................52
Creating and Exporting Test Volumes....................................................................................53
B Connecting to the Service Processor............................................................54
Using a Serial Connection.......................................................................................................54
C Illustrated Parts Catalog............................................................................56
Drive Enclosure Components....................................................................................................56
Storage System Components....................................................................................................59
Controller Node and Internal Components.................................................................................61
Service Processor....................................................................................................................64
Miscellaneous Cables and Parts...............................................................................................64
D Disk Drive Numbering...............................................................................67
Numbering Disk Drives............................................................................................................67
4 Contents
Figures
1 Bezel LEDs........................................................................................................................7
2 Disk Drive LEDs..................................................................................................................8
3 PCM LEDs.........................................................................................................................9
4 Drive PCM LEDs...............................................................................................................10
5 I/O Module....................................................................................................................11
6 External Port Activity LEDs.................................................................................................12
7 Controller Node LEDs.......................................................................................................12
8 Controller Node Indicator LEDs..........................................................................................13
9 Ethernet LEDs...................................................................................................................14
10 FC Port LEDs....................................................................................................................14
11 16 G FC Adapter LEDs.....................................................................................................15
12 10 G Ethernet Adapter LEDs..............................................................................................16
13 1 G Ethernet Adapter LEDs................................................................................................16
14 FC Adapter LEDs.............................................................................................................17
15 CNA LEDs......................................................................................................................17
16 FC Ports..........................................................................................................................18
17 16G FC HBA Ports...........................................................................................................18
18 10G Ethernet HBA Ports....................................................................................................19
19 1G Ethernet HBA Ports......................................................................................................19
20 FC Adapter Ports.............................................................................................................20
21 CNA Ports......................................................................................................................20
22 SAS Port LEDs..................................................................................................................21
23 7200 Interconnect Ports LEDs.............................................................................................21
24 7400 Interconnect Ports LEDs.............................................................................................22
25 Front Panel LEDs...............................................................................................................22
26 Rear Panel LEDs...............................................................................................................23
27 SPOCC Support page...................................................................................................25
28 Product label with HP Spare part number............................................................................27
29 Verify Drive Failure Alert...................................................................................................28
30 Disengaging the PDU Pivot Brackets....................................................................................30
31 Summary Tab..................................................................................................................32
32 Filtered Table...................................................................................................................32
33 Alert Details....................................................................................................................33
34 Cage Link for Failed Drive.................................................................................................33
35 Tool Bar Locate Icon.........................................................................................................33
36 Locate Cage Dialog Box...................................................................................................34
37 Removing a 2.5 inch Disk.................................................................................................34
38 Removing a 3.5 inch disk drive..........................................................................................35
39 Installing a 2.5 inch disk drive...........................................................................................36
40 Installing a 3.5 inch disk drive...........................................................................................36
41 Verify Node LED Status.....................................................................................................38
42 Verifying the Node Status..................................................................................................40
43 Replaced Node Status LED................................................................................................40
44 Port details......................................................................................................................43
45 Port details......................................................................................................................44
46 Maintenance Laptop Connector Pin-outs..............................................................................49
47 Service Processor Connector Pin-outs..................................................................................50
48 HP DL320e SP Ports.........................................................................................................54
49 HP M6710 Drive Enclosure (2U24).....................................................................................56
50 HP M6720 Drive Enclosure (4U24) ....................................................................................56
51 2.5-inch SFF disk drive......................................................................................................57
52 3.5-inch LFF disk drive .....................................................................................................57
53 764 W Power Cooling Module without Battery....................................................................59
54 764 W Power Cooling Module Battery...............................................................................60
55 580 W Power Cooling Module .........................................................................................60
56 I/O Module....................................................................................................................60
57 Controller Node..............................................................................................................61
58 Node Disk......................................................................................................................61
59 4-port Fibre Channel Adapter............................................................................................62
60 2-port CNA Adapter........................................................................................................62
61 FC SFP Adapter...............................................................................................................62
62 Internal Node Components...............................................................................................63
64 Service Processor DL320e.................................................................................................64
65 7200 and 7400 2-Node - displayed as DCN1 in software output..........................................67
66 7400 4 Controller Node Displayed as DCN1 in Software Output..........................................67
67 M6710 (2U24) Displayed as DCS2 in Software Output.........................................................68
68 M6720 (4U24) Displayed as DCS1 in Software Output........................................................68
Tables
1 Bezel LEDs........................................................................................................................7
2 Disk drive LEDs..................................................................................................................8
3 PCM LED Descriptions........................................................................................................9
4 Drive PCM LED Descriptions..............................................................................................10
5 I/O module LEDs.............................................................................................................11
6 Controller Node LEDs.......................................................................................................13
7 Ethernet LEDs...................................................................................................................14
8 FC Port LEDs....................................................................................................................14
9 16 G FC Adapter LEDs.....................................................................................................15
10 10 G Ethernet Adapter LEDs..............................................................................................16
11 1 G Ethernet Adapter LEDs................................................................................................16
12 FC Adapter LEDs.............................................................................................................17
13 CNA LEDs......................................................................................................................17
14 FC Ports..........................................................................................................................18
15 16G FC HBA Ports...........................................................................................................18
16 10G Ethernet HBA Ports....................................................................................................19
17 1G Ethernet HBA Ports......................................................................................................19
18 FC Adapter Ports.............................................................................................................20
19 CNA Ports......................................................................................................................20
20 SAS Port LEDs..................................................................................................................21
21 Interconnect Port LEDs.......................................................................................................22
22 Front Panel LEDs...............................................................................................................23
23 Rear Panel LEDs...............................................................................................................23
24 Document conventions......................................................................................................48
25 Drive Chassis FRUs ..........................................................................................................57
26 Storage System Components .............................................................................................61
27 Controller Node and Components......................................................................................63
29 Service Processor.............................................................................................................64
30 Storage System Cables ....................................................................................................64
31 Miscellaneous Parts .........................................................................................................65
32 Service Processor Parts .....................................................................................................66
1 Understanding LED Indicator Status
NOTE: References to 7200 models imply 7200/7200c.
References to 7400 models imply 7400/7400c/7440c.
Storage system components have LEDs to indicate status of the hardware and whether it is
functioning properly. These indicators help diagnose basic hardware problems. You can quickly
identify hardware problems by examining the LEDs on all components using the tables and
illustrations in this chapter.
Enclosure LEDs
Bezels LEDs
The bezels are located at the front of the system on each side of the drive enclosure and include
three LEDs.
Figure 1 Bezel LEDs
Table 1 Bezel LEDs

Callout LED Appearance Indicates
1 System Power Green On System power is available.
Amber On System is running on battery power.
2 Module Fault Amber On System hardware fault to I/O modules or PCMs within the enclosure.
At the rear of the enclosure, identify if the PCM or I/O module LED is also
Amber.
3 Disk Drive Amber On Specific disk drive LED identifies the affected disk. This LED applies to
Status disk drives only.
NOTE: Prior to running the installation scripts, the numeric display located under the Disk Drive
Status LED on the bezels may not display the proper numeric order in relation to their physical
locations. The correct sequence will be displayed after the installation script completes.
Enclosure LEDs 7
Disk Drive LEDs
The LEDs are located on the front of the disk drives:
Figure 2 Disk Drive LEDs
Table 2 Disk drive LEDs

LED Appearance Status Indicates
1 - Fault Amber On Disk failed and is ready to be replaced.
Flashing The locatecage command has been

issued. Fault LEDs for failed disk drives do
not flash. The I/O module Fault LEDs at the
rear of the enclosure also blink.
2 - Activity Green On Normal operation
Flashing Activity
Storage System Component LEDs

The storage system includes the following components in the enclosure at the rear of the system.
Power Cooling Module LEDs

The PCM has four or six LEDs, depending on PCM, and all are located in the corner of the module.

Figure 3 PCM LEDs
The following table describes the LED states.

Table 3 PCM LED Descriptions
Icon LED Appearance Indicates
On No AC power or PCM fault
Flashing Firmware download

AC input fail Amber
On AC present and PCM On / OK
Flashing Standby mode

PCM OK Green
On PCM fail or PCM fault

Fan Fail Amber
On No AC power or fault or out of tolerance

DC Output Fail Amber
On Hard fault (not recoverable)
Flashing Soft fault (recoverable)

Battery Fail Amber
Storage System Component LEDs 9

Table 3 PCM LED Descriptions (continued)
On Present and charged
Flashing Charging or disarmed

Battery Good Green
Drive PCM LEDs

The following figure shows the drive enclosure PCM LEDs.
Figure 4 Drive PCM LEDs
The next table describes the drive PCM LED states.

Table 4 Drive PCM LED Descriptions
On No AC power or PCM fault
Flashing FiPartner PCM Faulty/Off or Firmware

AC input fail Amber Download
On AC Present and PCM On / OK
Flashing Standby mode

PCM OK Green

Table 4 Drive PCM LED Descriptions (continued)
On PCM fail or PCM fault

Fan Fail Amber
On No AC power or fault or out of tolerance

DC Output Fail Amber
I/O Modules LEDs

I/O modules are located on the back of the system. I/O modules have two mini-SAS universal
ports, which can be connected to HBAs or other ports and each port includes External Port Activity
LEDs, labeled 03. The I/O module also includes a Power and Fault LED.
Figure 5 I/O Module
Table 5 I/O module LEDs

Icon Function Appearance State Meaning
Power Green On Power is on
Off Power is off
Storage System Component LEDs 11

Table 5 I/O module LEDs (continued)
Icon Function Appearance State Meaning
Fault Amber On Fault
Off Normal operation
Flashing Locate command issued
Figure 6 External Port Activity LEDs
Function Appearance State Meaning
External Port Activity; 4 LEDs for Green On Ready, no activity

Data Ports 0 through 3
Off Not ready or no power
Flashing Activity
Controller Node and Internal Component LEDs

Controller node LEDs are shown in the following table.
Figure 7 Controller Node LEDs
1 2 3
NOTE: Issue the locatenode command to flash the UID LED blue.

Figure 8 Controller Node Indicator LEDs
Table 6 Controller Node LEDs

Status Green On Not a Cluster member
Rapid Flashing Boot
Slow Flashing Cluster member
Unit ID Blue On OK to remove
Off Not OK to remove
Flashing Locate command issued
Fault Amber On Fault
Off No fault
Flashing Node in cluster and there is a fault
Ethernet LEDs
The controller node has two built-in Ethernet ports and each includes two LEDs:
MGMT Eth0 port provides connection to the public network
RC-1 designated port for Remote Copy functionality
Controller Node and Internal Component LEDs 13

Figure 9 Ethernet LEDs
Table 7 Ethernet LEDs

Left LED Link Up Speed Green On 1 GbE Link
Amber On 100 Mb Link
Off No link established or 10 Mb Link
Right LED Activity Green On No link activity
Off No link established
Flashing Link activity
Node FC and CNA Port LEDs

The controller node has two onboard FC ports; each includes two LEDs. The arrow head-shaped
LEDs point to the port they are associated with.
NOTE: Incorrectly configured interconnect cables illuminate amber port LEDs.
Figure 10 FC Port LEDs
Table 8 FC Port LEDs

All ports No light Off Wake up failure (dead device) or power is not applied
FC-1 Amber Off Not connected
3 fast blinks Connected at 4GB/s

Table 8 FC Port LEDs (continued)
FC-2 Green On Normal/Connected link up
Flashing Link down or nor connected
16 G Fibre Channel (FC) Adapter LEDs

Figure 11 16 G FC Adapter LEDs
Table 9 16 G FC Adapter LEDs

1 Green LED 2 Yellow LED State
Off Off Boot failure (dead board)
Off On POST failure (dead board)
Off Slow blink Boot failure after POST
Off Fast blink Not defined
Off Flashing POST processing in progress
On Off Failure in common code module
On On Failure in common code module
On One fast blink Normal (link up at 2G FC) (legacy compatibility only)
On Two fast blinks Normal (link up at 4G FC)
On Three fast blinks Normal (link up at 8G FC)
On Four fast blinks Normal (link up at 16G FC)
On Flashing Not defined
Slow blink Off Normal link down
Slow blink On Not defined
Slow blink Slow blink Not defined
Slow blink Fast blink Not defined
Slow blink Flashing Not defined
Fast blink Off Not defined
Fast blink On Not defined
Fast blink Slow blink Not defined

Table 9 16 G FC Adapter LEDs (continued)
1 Green LED 2 Yellow LED State
Fast blink Fast blink Beaconing
Fast blink Flashing Not defined
10 G Ethernet Adapter LEDs

Figure 12 10 G Ethernet Adapter LEDs
Table 10 10 G Ethernet Adapter LEDs

LED State
1 Amb=10G On Link speed 10Gb/s
Off Link speed 1Gb/s
2 ACT/Port On Link up
Blinking Link activity
1 G Ethernet Adapter LEDs

Figure 13 1 G Ethernet Adapter LEDs
Table 11 1 G Ethernet Adapter LEDs

LED State
1 Green LED On Link speed 1Gb/s
Off Link speed 100Mb/s

Table 11 1 G Ethernet Adapter LEDs (continued)
LED State
2 Green LED On Link up
Blinking Link activity
Off Link down
Fibre Channel (FC) Adapter LEDs

Figure 14 FC Adapter LEDs
Table 12 FC Adapter LEDs

All ports No light Off Wake up failure (dead device) or power is not applied
Off Not connected
Port speed Amber 3 fast blinks Connected at 4GB/s
On Normal/Connected link up
Link status Green
Flashing Link down or not connected
Converged Network Adapter (CNA) LEDs

Figure 15 CNA LEDs
Table 13 CNA LEDs

Off Link down
Upper Link Green
On Link up

Table 13 CNA LEDs (continued)
Off No activity
Lower ACT (Activity) Green
On Activity
Node FC and CNA Port Numbering

Port position is displayed as Node:Slot:Port (N:S:P) in the Management Console.
Figure 16 FC Ports
Table 14 FC Ports
Port Slot:Port
FC-1 1:1
FC-2 1:2
Figure 17 16G FC HBA Ports
Table 15 16G FC HBA Ports

Port Slot:Port
1 2:1
2 2:2

Figure 18 10G Ethernet HBA Ports
Table 16 10G Ethernet HBA Ports

Port Slot:Port
1 2:1
2 2:2
Figure 19 1G Ethernet HBA Ports
Table 17 1G Ethernet HBA Ports

Port Slot:Port
0 2:0
1 2:1
2 2:2
3 2:3

Figure 20 FC Adapter Ports
Table 18 FC Adapter Ports

Port Slot:Port
1 2:1
2 2:2
3 2:3
4 2:4
Figure 21 CNA Ports
Table 19 CNA Ports

Port Slot:Port
1 2:1
2 2:2
SAS Port LEDs

The controller node has two SAS ports and each includes four LEDs, numbered 03:

Figure 22 SAS Port LEDs
1 2
Table 20 SAS Port LEDs

Appearance Indicates
Green Off No activity on port. This LED does not indicate a Ready state with a solid
On as the I/O Module External Port Activity LEDs do.
Flashing Activity on port
Interconnect Port LEDs

The controller node has two interconnect ports and each includes two LEDs.
NOTE: Incorrectly configured interconnect cables illuminate amber port LEDs.
Figure 23 7200 Interconnect Ports LEDs

Figure 24 7400 Interconnect Ports LEDs
Table 21 Interconnect Port LEDs

7200 A 7200 does not use any external interconnect links. Interconnect port LEDs should always be off.
7400 Fault Amber On Failed to establish link connection
Off No error currently on link
Flashing 1. Interconnect cabling error

2. Controller node in wrong slot
3. Serial number mismatch between controller nodes
Status Green On Link established
Off Link not yet established
Verifying Service Processor LEDs

The HP 3PAR SP (Proliant DL320e) LEDs are located at the front and rear of the SP.
Figure 25 Front Panel LEDs

Table 22 Front Panel LEDs
Item LED Appearance Description
1 UID LED/button Blue Active
Flashing Blue System is being managed remotely
Off Deactivated
2 Power On/Standby button and Green System is on

system power
Flashing Green Waiting for power
Amber System is on standby, power still on
Off Power cord is not attached or power

supplied has failed
3 Health Green System is on and system health is

normal
Flashing Amber System health is degraded
Flashing Red System health is critical
Off System power is off
4 NIC status Green Linked to network
Flashing Green Network activity
Off No network link
Figure 26 Rear Panel LEDs
Table 23 Rear Panel LEDs

1 NIC link Green Link
Off No link
2 NIC status Green or Flashing Green Activity
Off No activity
3 UID LED/button Blue Active
Verifying Service Processor LEDs 23

Table 23 Rear Panel LEDs (continued)
Flashing Blue System is being managed remotely
Off Deactivated
4 Power supply Green Normal
Off Off = one or more of the following

conditions:
Power is unavailable
Power supply has failed
Power supply is in standby mode
Power supply error

2 Servicing the Storage System
Use this chapter to perform removal and replacement procedures on the HP 3PAR StoreServ 7000
Storage systems.
CAUTION: Before servicing any component in the storage system, prepare an Electrostatic
Discharge-safe (ESD) work surface by placing an antistatic mat on the floor or table near the storage
system. Attach the ground lead of the mat to an unpainted surface of the rack. Always use a
wrist-grounding strap provided with the storage system. Attach the grounding strap clip directly to
an unpainted surface of the rack.
For more information on part numbers for storage system components listed in this chapter, see
the Illustrated Parts Catalog (page 56).
Service Processor Onsite Customer Care

Use SPOCC (Service Processor Onsite Customer Care) to access Guided Maintenance or the
SPMAINT (Service Processor Maintenance) in the Command Line Interface (CLI), where you perform
various administrative and diagnostic tasks to support both the storage system and the SP.
To open SPOCC, enter the SP IP address in a web browser and enter your user name and password.
Figure 27 SPOCC Support page
Accessing the HP 3PAR Management Console

To access the HP 3PAR Management console:
1. Double-click the exe to open the console.
2. Enter your user name and password.
3. Under the Systems tree in the left panel, select the storage system to be serviced to connect.
CSR
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
Service Processor Onsite Customer Care 25

period HP (or HP service providers or service partners) identifies that the repair can be accomplished
by the use of a CSR part, HP will ship that part directly to you for replacement.
The materials shipped with a replacement CSR part specify whether a defective part must be
returned to HP. When required, you must ship the defective part to HP within a defined period of
time, normally five business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part could result
in HP billing you for the replacement. With a CSR component, HP pays all shipping and part return
costs and determines the courier/carrier to be used.
For more information about CSR, contact an HP-authorized service provider or go to http://
www.hp.com/go/selfrepair. To order parts, contact an HP-authorized service provider or go to
http://www.hp.com/buy/parts.
NOTE: Some HP parts are not designed for customer self repair. To satisfy the customer warranty,
HP requires that an authorized service provider replace such parts.
Types of CSR
Mandatory You order the part directly from HP and repair the product yourself. Onsite or
return-to-depot repair is not provided under warranty.
Optional You can order the part directly from HP and repair the product yourself, or you
can request that HP repair the product. If you request repair from HP, you may be charged
for the repair, depending on the product warranty.
NOTE: In some instances, remote support by an HP authorized service provider may be

needed to fully diagnose a part failure.
No The replaceable part is not available for self repair. For assistance, contact an
HP-authorized service provider to replace the part. These parts include the drive and node
enclosures, the I/O modules, PCMs, and internal components of the controller node in the HP
3PAR StoreServ 7000 systems.
Types of CSR components include:
Disk drive
Controller node
Small Form-Factor Pluggable Transceiver (SFP)
Accessing Replacement Videos

HP produced videos of the procedures to assist you in replacing components. To view the videos,
go to the HP Customer Self Repair Services Media Library website and navigate to your product:
http://www.hp.com/go/sml
Parts-only Warranty Service

Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
warranty service, HP provides replacement parts free of charge. For parts-only warranty service,
CSR part replacement is mandatory. If you request HP to replace these parts, you are charged for
the travel and labor costs of this service.
Identifying a Replaceable Part

Parts have a nine-character spare part number on their labels. For some spare parts, the part
number is available in the system. Alternatively, the HP call center can assist in identifying the
correct spare part number.

Figure 28 Product label with HP Spare part number
Swappable Components
Colored touch points on a storage system component (such as a lever or latch) identify whether
the system should be powered on or off during a part replacement:
Hot-swappable Parts are identified by red-colored touch points. The system can remain
powered on and active during replacement.
CAUTION: Disk drives are warm swappable even though they have yellow touch points.
However, they should only be removed on the advice of a qualified 3PAR administrator or
HP service technician after the fault LED is turned on, and after all the data has been vacated
and reconstructed to other drives.
Warm-swappable Parts are identified by gray touch points. The system does not fail if the
part is removed, but data loss may occur if the replacement procedure is not followed correctly.
Cold-swappable Parts are identified by blue touch points. The system must be powered off
or otherwise suspended before replacing the part.
CAUTION:
Do not replace cold-swappable components while power is applied to the product. Power off
the device and then disconnect all AC power cords.
Power off the equipment and disconnect power to all AC power cords before removing any
access covers for cold-swappable areas.
When replacing hot-swappable components, allow approximately 30 seconds between
removing the failed component and installing the replacement. This time is needed to ensure
that configuration data about the removed component is cleared from the system registry. To
prevent overheating due to an empty enclosure or bay, use a blank or leave the slightly
disengaged component in the enclosure until the replacement can be made.
Nodes must be replaced within 30 minutes and all other parts within 6 minutes.
Before replacing a hot-swappable component, ensure that steps have been taken to prevent
loss of data.
Getting Recommended Actions

This section explains the steps required to get from an alert message to the action associated with
the alert.
The Component line in the right column lists the cage number, magazine number, and drive number
(cage:magazine:disk). The first and second numbers are sufficient to identify the exact disk in a
StoreServ system, since there is always only a single disk (disk 0) in a single magazine. The
information displayed in the Component line depends on the type of components causing the alert.
Getting Recommended Actions 27

1. Follow the link to alert actions under Recommended Actions (see Figure 29 (page 28)).
Figure 29 Verify Drive Failure Alert
2. At the HP Storage Systems Guided Troubleshooting web site, follow the link for your product.
3. At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages.
4. At the bottom of the Alert Messages page, choose the correct message code series based on
the first four characters of the alert message code.
5. Choose the next digit in the code to narrow the message code series.
6. On the next page, select the message code that matches the one that appeared in the alert.
The next page shows the message type based on the message code selected and provides a
link to the suggested action.
7. Follow the link.
8. On the suggested actions page, scroll through the list to find the message state listed in the
alert message. The recommended action is listed next to the message state.
Powering Off/On the Storage System

The following describes how to power the storage system on and off.
WARNING! Do not power off the system unless a service procedure requires the system to be
powered off. Before you power off the system to perform maintenance procedures, first verify with
a system administrator. Powering off the system will result in loss of access to the data from all
attached hosts.
Powering Off
Before you begin, use either SPMAINT or SPOCC to shut down and power off the system. For
information about SPOCC, see Service Processor Onsite Customer Care (page 25).
NOTE: PDUs in any expansion cabinets connected to the storage system may need to be shut
off. Use the locatesys command to identify all connected cabinets before shutting down the
system. The command blinks all node and drive enclosure LEDs.
The system can be shutdown before powering off by any of the following three methods:
Using SPOCC
1. Select StoreServ Product Maintenance.

2. Select Halt a StoreServ cluster/node.
3. Follow the prompts to shutdown a cluster. Do not shut down individual Nodes.
4. Allow 2-3 minutes for the node to halt, then verify that the node Status LED is flashing green
and the node hotplug LED is blue, indicating that the node has been halted. For information
about LEDs status, see Understanding LED Indicator Status (page 7).
5. Turn off power to the node PCMs.
6. Turn off power to the drive enclosure PCMs.
7. Turn off all PDUs in the rack.
Using SPMAINT
1. Select option 4 (StoreServ Product Maintenance).
2. Select Halt a StoreServ cluster/node.
3. Follow the prompts to shutdown a cluster. Do not shut down individual Nodes.
Using CLI Directly on the Controller Node if the SP is Inaccessible

1. Enter the CLI command shutdownsys halt. Confirm all prompts.
CAUTION: Failure to wait until all controller nodes are in a halted state can cause the system
to view the shutdown as uncontrolled. The system will undergo a check-state when powered
on if the nodes are not fully halted before power is removed and can seriously impact host
access to data.
Powering On
1. Set the circuit breakers on the PDUs to the ON position.
2. Set the switches on the power strips to the ON position.
3. Power on the PCMs on all the drive enclosures sequentially.
NOTE: To avoid any cabling errors, all drive enclosures must have at least one or more
hard drive(s) installed before powering on the enclosure.
4. Power on the node enclosure PCMs.

5. Verify the status of the LEDs, see Understanding LED Indicator Status (page 7).
Disengaging the PDU Pivot Brackets

To access the vertically mounted power distribution units (PDU) or servicing area, the PDUs can
be lowered out of the rack.
1. Remove the two top mounting screws.
2. Pull down on the PDU to lower.
Disengaging the PDU Pivot Brackets 29

NOTE: If necessary, loosen the two bottom screws to easily pull down the PDU.
3. Ensure the PDUs are in a fully lowered position before accessing.
Figure 30 Disengaging the PDU Pivot Brackets
Repairing a Disk Drive

Verify that you have the correct drive model replacement and that the drive is supported with the
current HP 3PAR operating system patch level. For example, if using CLI, use the following
commands:
showversion -a -b (for HP 3PAR OS and patch level)

showpd -failed (failed disk(s) ID, location, type, and capacity)
showpd -i (for drive model)
showversion -a -b
showpd -failed
showpd -i

Use the following instructions for replacing failed disk drives or solid-state drives (SSD).
WARNING! If the StoreServ is enabled with HP 3PAR Data Encryption feature, only use the
self-encrypting drives (SED). Using a non-self-encrypting drive may cause errors during the repair
process.
CAUTION:
Disk drives are warm swappable even though they have yellow touch points. However, they
should only be removed on the advice of a qualified 3PAR administrator or HP service
technician after the fault LED is turned on, and after all the data has been vacated and
reconstructed to other drives.
If you require more than 10 minutes to replace a disk drive, install a disk drive blank cover
to prevent overheating while you are working.
To avoid damage to hardware and the loss of data, never remove a disk drive without
confirming that the disk fault LED is lit. Removal of a drive before verifying its status can at
best cause the 3PAR operating system to mark the drive as failed and prevent re-installation,
even though the drive is mechanically sound, and at worst cause data corruption or loss.
NOTE: SSDs have a limited number of writes that can occur before reaching the SSD's write
endurance limit. This limit is generally high enough so wear out will not occur during the expected
service life of an HP 3PAR StoreServ under the great majority of configurations, IO patterns, and
workloads. HP 3PAR StoreServ tracks all writes to SSDs and can report the percent of the total
write endurance limit that has been used. This allows any SSD approaching the write endurance
limit to be proactively replaced before they are automatically spared out. An SSD has reached the
maximum usage limit once it exceeds its write endurance limit. Following the product warranty
period, SSDs that have exceeded the maximum usage limit will not be repaired or replaced under
HP support contracts.
Repairing a Disk Drive 31

Identifying a Disk Drive
1. Under the Systems tree in the left panel of HP 3PAR Management Console, select the storage
system to be serviced. The Summary tab should be displayed indicating the failed drive (see
Figure 31 (page 32)).
Figure 31 Summary Tab
WARNING! The Physical Disks may indicate Degraded, which indicates that the disk drive
is not yet ready for replacement. It may take several hours for the data to be vacated; do not
proceed until the status is Failed. Removing the failed drive before all the data is vacated
will cause loss of data.
2. On the Summary tab, select the Failed link in the Physical Disk row next to the red X icon
( ).
CAUTION: If more than one disk drive is failed or degraded, contact your authorized service
provider to determine if the repair can be done in a safe manner, preventing down time or
data loss.
A filtered table displays, showing only failed or degraded disk drives (see Figure 32 (page
32)).
Figure 32 Filtered Table
The Alert tab displays a filtered Alert table showing only the critical alerts associated with disk
drives, where the alert details are displayed (see Figure 33 (page 33)).
NOTE: The lower pane lists the alerts in a tabular fashion (you can see the highlighted alert
in Figure 33 (page 33)). Highlighted alerts display their details in the pane above the list.

Figure 33 Alert Details
3. Double click the relevant alert to display the alert details.
Disk Drive (Magazine) Location

1. Execute steps 1 through 3 in the Identifying a Disk Drive.
2. Select the Cage link for the Failed drive (see Figure 34 (page 33)).
Figure 34 Cage Link for Failed Drive
3. Select the Locate icon in the top toolbar of the Management Console.
Figure 35 Tool Bar Locate Icon

4. In the Locate Cage dialog box, enter an appropriate time to allow service personnel to view
the LED status of the Drive Enclosure (Cage). See Figure 36 (page 34).
NOTE: If necessary, use the Stop Locate icon to halt LED flashing.
Figure 36 Locate Cage Dialog Box
An icon with a flashing LED will be shown next to the cage, which flashes all drives in this
cage except the failed drive.
Removing a 2.5 inch Disk

1. Pinch the handle latch to release the handle into open position.
2. Pull the handle away from the enclosure and wait 30 seconds.
3. Slowly slide the disk drive out of the enclosure and set aside
4. Remove the replacement disk drive from its packaging. To reinstall a new disk drive, see
Installing a Disk Drive (page 35).
Figure 37 Removing a 2.5 inch Disk
Removing a 3.5 inch Disk

To remove a 3.5 inch disk drive:
1. Pinch the latch in the handle towards the hinge to release the handle.
2. Gently pull the disk drive out approximately one inch and wait 30 seconds.
3. Slide the disk drive out of the enclosure and set aside.

4. To reinstall a new disk drive, see Installing a Disk Drive (page 35).
Figure 38 Removing a 3.5 inch disk drive
Installing a Disk Drive

CAUTION: Blank disk drive carriers are provided and must be used if all slots in the enclosure
are not filled with disk drives.
CAUTION: To avoid potential damage to equipment and loss of data, handle disk drives carefully.
NOTE: All drives in a vertical column of an LFF drive enclosure must be the same speed and
type.
Installing a 2.5 inch disk drive (SFF)

1. Press the handle latch to open the handle.
2. Insert the disk drive into the enclosure with the handle opened from the top in the vertical
position.
3. Slide the disk drive into the enclosure until it engages. Push firmly until it clicks.

Figure 39 Installing a 2.5 inch disk drive
4. Observe the newly installed disk drive for 60 seconds to verify the amber LED turns off and
remains off for 60 seconds.
Installing a 3.5 inch disk drive (LFF)

1. Press the handle latch to open the handle.
2. Position the disk drive so the handle opens from the left and slide it into the enclosure.
3. Push firmly until the handle fully engages and clicks.
Figure 40 Installing a 3.5 inch disk drive

Verifying Disk Drives
1. Verify the disk drive has been successfully replaced.
2. Display the physical disks to monitor. Open the system in the Systems tab and select Physical
Disks.
NOTE: Users can select the column header State to re-sort.
NOTE: Until data has been restored, the original disk drive will display as Failed and the
replacement disk drive will display as Degraded.
3. The new drive displays in the same position as the failed drive and the State is listed as
Normal.
NOTE: The drive that was replaced continues to display in the table as Failed until the
disk rebuild is complete, which may take several hours. When the process is complete, the
failed drive is dismissed and dropped from the display.
4. Open a CLI session. Issue the checkhealth command to verify the system is working properly.
Controller Node Replacement Procedure

When the failure notification is received customers should contact their Authorized Service Providers
(ASPs) for assistance with failure verification, identification of the exact component to be replaced,
and the location of the failed node, if replacement is required.
CAUTION:
Customers should replace a controller node only on StoreServ 7200 Storage; other internal
components should be serviced by ASPs.
Alloy gray-colored latches on components such as the node mean the component is
warm-swappable. HP recommends shutting down the node (with the enclosure power remaining
on) before removing this component. Contact your ASP for node diagnosis and shutdown.
To prevent overheating, node replacement requires a maximum service time of 30 minutes.
Ensure that cables are labeled before shutting down the node and removing the cover.
Be sure to put on your electrostatic discharge wrist strap to avoid damaging any circuitry.
NOTE: Do not order a replacement node until the ASP has verified the failure, including a
procedure to reset the node.
Preparation
When the replacement part has been received, complete the following steps before contacting
your ASP for assistance with preparation for replacement:
1. Unpack the replacement node and place it on an ESD safe mat.
2. Remove the node cover:
a. Loosen the two thumbscrews that secure the node cover to the node.
b. Lift the node cover and remove.
3. If a PCIe adapter exists in the failed node:
a. Unpack the replacement PCIe adapter and place it on a ESD safe mat.
b. Remove the PCIe adapter riser card from the replacement node by grasping the blue
touch point on the riser card and pulling the riser card up and away from the node.
c. Insert the replacement PCIe adapter onto the riser card.
Controller Node Replacement Procedure 37

d. Replace the PCIe adapter assembly by aligning the recesses on the adapter plate with
the pins on the node chassis. This should align the riser card with the slot on the node.
Snap the PCIe adapter assembly into the node.
4. Replace the node cover:
a. While aligning the node rod with the cutout in the front, and the guide pins with the
cutouts in the side, lower the node cover into place.
b. Tighten the two thumbscrews to secure the node cover to the node.
5. Pull the gray node rod to the extracted position, out of the component.
Node Identification and Shutdown

Contact your ASP for assistance in completing this task.
Node Removal
1. Allow 2-3 minutes for the node to halt, then verify the Node Status LED is flashing green and
the Node UID LED is blue, indicating that the node has been halted.
CAUTION: The system will not fail if the node is properly halted before removal but data
loss may occur if the replacement procedure is not followed correctly.
NOTE: The Node Fault LED may be amber, depending on the nature of the node failure.
Figure 41 Verify Node LED Status
2. At the rear of the rack, remove cables from the failed node.
3. Pull the gray node rod to remove the node from the enclosure.
4. When the node is halfway out of the enclosure, use both hands to slide the node out completely.
5. Set the node on the ESD safe mat next to the replacement node for servicing.
6. Push in the failed nodes grey rod to ready it for packaging and provide differentiation from
the replacement node.
Node Installation
1. Move both SFPs from the onboard FC ports on the failed node to the onboard FC ports on
the replacement node:
a. Lift the retaining clip and carefully slide the SFP out of the slot.
b. Carefully slide the SFP into the FC port on the replacement node until fully seated and
close the wire handle to secure it in place.

2. If a PCIe adapter is installed in the failed node, move the SFPs from the PCIe adapter on the
failed node to the PCIe adapter on the replacement node:
a. Lift the retaining clip and carefully slide the SFP out of the slot.
b. Carefully slide the replacement SFP into the adapter on the replacement node until fully
seated. Close the wire handle to secure it in place.
3. On the replacement node, ensure that the gray node rod is in the extracted position, pulled
out of the component.
4. With your hands grasping each side of the replacement node, gently slide it into the enclosure.
Ensure the node is aligned with the grooves in the slot.
CAUTION: Ensure that the node is correctly oriented; alternate nodes are rotated 180.
5. Keep sliding the node in until the it halts against the insertion mechanism.
CAUTION: Do not proceed until the replacement node has an Ethernet cable connected.
Without an Ethernet cable, node rescue cannot complete and the replacement node will not
be able to rejoin the cluster.
6. Reconnect the cables to the node, including the backend SAS cables. On the 4-node arrays,
also reconnect the node interconnect cables.
7. Push the extended gray node rod into the node to ensure the node is correctly installed.
CAUTION: If the blue LED is flashing, it is an indication that the node is not properly seated.
Pull out the grey node rod and push it back in to ensure that the node is fully seated.
NOTE: Once inserted, the node should power up and go through the node rescue procedure
before joining the cluster. This may take up to 10 minutes.
8. Verify the node LED is blinking green in synchronization with other nodes, indicating that the
node has joined the cluster.
9. Follow the return instructions provided with the new component.
NOTE: If a PCIe adapter is installed in the failed node, leave it installed. Do not remove and
return it in the packaging for the replacement PCIe adapter.
Controller Node Replacement Procedure 39

Node Verification
1. Verify the node is installed successfully:
a. Under the Systems tree in the left panel, double click the storage system just serviced.
b. In the lower, right of the Summary tab, in the Health section, check the State status is
Normal.
NOTE: If the state is not normal contact your ASP for further assistance.
Figure 42 Verifying the Node Status
2. Select Controller Nodes. The Status LED for the replaced node may indicate green and take
up to 3 minutes to change to green blinking (see Figure 43 (page 40)).
Figure 43 Replaced Node Status LED
SFP Repair
The SFP is located in the port on the controller node HBA/CNA and there are two to six SFPs per
node.
Before you begin, use either SPMAINT or the HP 3PAR Management Console to identify the failed
SFP.
SFP Identification
1. Under the Systems tree in the left panel, select the storage system to be serviced.
2. On the Summary tab, click the Port link to open the port's tab.

Typically the State is listed as Loss sync, the Mode as Initiator and the Connected
Device Type as Free.
3. Verify that the SFP has been successfully replaced by refreshing the above pane.
State should now be listed as Ready, the Mode as Target and the Connected Device Type
as Host.
To perform maintenance using CLI, access SPMAINT:
1. In the 3PAR Service Processor Menu, select option 7 Interactive CLI for a StoreServ.
2. Issue the following commands:
showport to view the port State:
s750 cli%showport
N:S:P Mode State Node_WWN Port_WWN/HW_Addr Type Protocol
Label Partner FailoverState
0:0:1 initiator ready 50002ACFF70185A6 50002AC0010185A6 disk SAS
- - -
- - -
0:1:1 target ready 2FF70002AC0185A6 20110002AC0185A6 host FC
- - -
- - -
0:2:1 target loss_sync - 2C27D75301F6 iscsi iSCSI
- - -
SFP Repair 41
- - -
0:3:1 peer offline - 0002AC8004DB rcip IP RCIP0
- -
- - -
- - -
- - -
1:1:2 target loss_sync 2FF70002AC0185A6 21120002AC0185A6 free FC
- - -
1:2:1 initiator loss_sync 2FF70002AC0185A6 21210002AC0185A6 free FC
- - -
- - -
- - -
- - -
1:3:1 peer offline - 0002AC8004BD rcip IP RCIP1
- -
showport -sfp to verify which SFP requires replacement:
cli%showport -sfp
N:S:P -State- -Manufacturer- MaxSpeed(Gbps) TXDisable TXFault RXLoss DDM
0:1:1 OK HP-F 8.5 No No No Yes
0:2:1 OK AVAGO 10.3 No No Yes Yes
1:1:2 - - - - - - -
1:2:1 OK HP-F 8.5 No No Yes Yes
3. Replace the SFP. See Replacing an SFP (page 44).

4. Issue the following commands:
showport to verify that the ports are in good condition and the State is listed as ready:
cli%showport
N:S:P Mode State Node_WWN Port_WWN/HW_Addr Type Protocol Label
Partner FailoverState
0:0:1 initiator ready 50002ACFF70185A6 50002AC0010185A6 disk SAS -
- -
- -
0:1:1 target ready 2FF70002AC0185A6 20110002AC0185A6 host FC -
- -
- -
- - -
- - -
0:3:1 peer offline - 0002AC8004DB rcip IP
RCIP0 - -
- -

- -
- -
- -
1:2:1 initiator loss_sync 2FF70002AC0185A6 21210002AC0185A6 free FC -
- -
- -
- -
- -
1:3:1 peer offline - 0002AC8004BD rcip IP
RCIP1 - -
showport -sfp to verify that the replaced SFP is connected and the State is listed as
OK:
cli% showport -sfp

N:S:P -State- -Manufacturer- MaxSpeed(Gbps) TXDisable TXFault RXLoss DDM
Open the HP 3PAR Management Console

1. Under the Systems tree in the left panel, select the storage system to be serviced to connect.
2. On the Summary tab, click the Port link to open the port's tab.
3. Verify that State is listed as Loss Sync, the Mode is listed as Initiator, and the Connected
Device Type is listed as Free.
Figure 44 Port details
4. Contact HP Support for further verification.
SFP Repair 43
5. Replace the SFP. See Replacing an SFP (page 44).
6. In the HP 3PAR Management Console, verify that the SFP is successfully replaced. The replaced
port State is listed as Ready, the Mode is listed as Target, and the Connected Device Type
is listed as Host.
Figure 45 Port details
Replacing an SFP
1. After identifying the SFP that requires replacement, disconnect the cable and lift the retaining
clip to carefully slide the SFP out of the slot.
2. Remove the replacement SFP module from its protective packaging.
3. Carefully slide the replacement SFP into the adapter until fully seated, close the retaining clip
to secure it in place, and reconnect the cable.
4. Place the failed SFP into the packaging for return to HP.
5. Reconnect the cable to the SFP module and verify that the link status LED is solid green.

3 Using Strong Passwords
This chapter explains the strong password functionality in 3PAR operating systems beginning with
the HP 3PAR OS 3.2.2 release. The industry-wide use of static vendor-only service user passwords
is not advised in todays security- and compliance-aware sites. This functionality replaces those
types of passwords in StoreServ systems. There are two modes of support: time-based passwords
and encrypted ciphertext passwords.
Time-based Passwords
Time-based passwords are unique to each service user account and StoreServ. They change each
hour and can only be generated in the HP support center to authorized HP employees and
contractors. If you are operating in time-based mode, you cannot change passwords since they
change automatically each hour.
If you choose time-based passwords, you do not need to change your HP support processes. Service
personnel from HP can acquire the password when needed without your interaction required.
Encrypted Ciphertext Passwords

Encrypted ciphertext passwords are randomly created on the StoreServ for each service user
account. You can change these passwords any time; however, the passwords are not known to
your or to HP. Recovery is only possible by exporting the ciphertext for transmission to HP, where
an authorized support center user can decrypt the ciphertext to provide the password to on-site
HP service personnel or contractors.
If you choose encrypted ciphertext passwords, you need to export the ciphertext and provide it to
the HP personnel working with you. The ciphertext is pasted into a tool at HP that can unwrap and
decrypt the ciphertext to recover the password. After the support activity is complete, you can
change the password so that the recovered password is no longer valid.
Exporting Ciphertext
In the encrypted ciphertext mode, use the controlrecoveryauth ciphertext <user>
command to export the ciphertext for a service account. This command displays the ciphertext
associated with the specified service user account. You can copy and paste that ciphertext into an
email to the HP support center or to the HP support engineer who is working with you.
The ciphertext is protected from exposure if you email it. The random credential contained in the
ciphertext is first encrypted and is then wrapped using a public key. This makes the ciphertext
secure for transmission, because only the corresponding private key at HP can unwrap the encrypted
credential.
Changing the Ciphertext Password

To change passwords in encrypted ciphertext mode, use the controlrecoveryauth rollcred
<user> command. This causes a new random password to be generated and assigned to the
specified service user account.
The two accounts that are affected are root and console. On the StoreServ, these user accounts
are not used for most maintenance actions.
Time-based Passwords 45
Setting or Changing the Password Mode
To query or change the current setting of the strong service account password system, use the 3PAR
CLI command controlrecoveryauth (to change the mode from time-based to encrypted
ciphertext, for example).
To query the current mode, use the command controlrecoveryauth status.
To change the mode, use the command controlrecoveryauth setmethod
[totp|ciphertext], choosing either totp (time-based passwords) or ciphertext.
46 Using Strong Passwords

4 Support and Other Resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:

Product model names and numbers
Technical support registration number (if applicable)
Product serial numbers
Error messages
Operating system type and revision level
Detailed questions
Specify the type of support you are requesting:
HP 3PAR storage system Support request
HP 3PAR StoreServ 7000 Storage StoreServ 7000 Storage
HP 3PAR StoreServ 10000 Storage 3PAR or 3PAR Storage
HP 3PAR documentation
For information about: See:
Supported hardware and software platforms The Single Point of Connectivity Knowledge for HP
Storage Products (SPOCK) website:
SPOCK (http://www.hp.com/storage/spock)
Locating HP 3PAR documents The HP Storage Information Library:

Storage Information Library
(http://www.hp.com/go/storage/docs/)
By default, HP 3PAR Storage is selected under Products
and Solutions.
Customer Self Repair procedures (media) The HP Customer Self Repair Services Media Library:
Customer Self Repair Services Media Library
(http://h20464.www2.hp.com/index.html)
Under Product category, select Storage. Under Product
family, select 3PAR StoreServ Storage for HP 3PAR
StoreServ 7000, 8000, 10000, and 20000 Storage
systems.
All HP products HP Support Center:

HP Support Center
(http://h20564.www2.hpe.com/portal/site/hpsc)
Contacting HP 47
Typographic conventions
Table 24 Document conventions
Convention Element
Bold text Keys that you press

Text you typed into a GUI element, such as a text box
GUI elements that you click or select, such as menu items, buttons,
and so on
Monospace text File and directory names

System output
Code
Commands, their arguments, and argument values
<Monospace text in angle brackets> Code variables

Command variables
Bold monospace text Commands you enter into a command line interface
System output emphasized for scannability
WARNING! Indicates that failure to follow directions could result in bodily harm or death, or in
irreversible damage to data or to the operating system.
CAUTION: Indicates that failure to follow directions could result in damage to equipment or data.
NOTE: Provides additional information.
Required
Indicates that a procedure must be followed as directed in order to achieve a functional and
supported implementation based on testing at HP.
Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the
documentation, send any errors, suggestions, or comments to Documentation Feedback
(docsfeedback@hp.com). Include the document title and part number, version number, or the URL
when submitting your feedback.
48 Support and Other Resources

A Installing Storage Software Manually
WARNING! Use this procedure only if access to HP SmartStart CD or the Storage System and
Service Processor Setup wizards are not available.
This appendix describes how to manually set up and configure the storage system software and
SP. You must execute these scripted procedures from a maintenance laptop after powering on the
storage system.
Connecting to the Maintenance Laptop

You can connect the maintenance laptop directly to a controller node or SP using the connector
cables. Once you have established a serial or Ethernet connection, you can access the CLI to
perform maintenance procedures.
Connecting the Maintenance Laptop to the Controller Node

Connect the RJ45 cable to the controller node MGMT port (known as the public interface) to the
maintenance laptop with a LAN connection.
For a two-node system, both nodes need to be connected to the public network. HP recommends
that each node of a four-node system have a public network connection. If only two connections
are used on a four-node system, each node pair should have a connection. Node pairs are 01
and 23.
Connecting the Maintenance Laptop to the HP 3PAR Service Processor

See the HP 3PAR StoreServ 7000 Storage Installation Guide.
Serial Cable Connections

The gray adapter for the maintenance laptop (PN 180-0055) is used on the serial port for connection
to the controller node MFG port. You will need a USB-to-serial adapter on a modern maintenance
laptop to have a serial port.
The black adapter for the SP (PN 180-0059) connects the Ethernet port on the maintenance laptop
to the maintenance port on the SP.
Maintenance Laptop Connector Pin-outs

Connect the maintenance laptop to the serial port on the SP using a standard Ethernet cable and
connector.
DB9 (Female) RJ45
Pin 2-Pin 2 (orange)
Pin 3-Pin 3 (black)
Pin 5-Pin 5 (green)
Figure 46 Maintenance Laptop Connector Pin-outs
Connecting to the Maintenance Laptop 49

Service Processor Connector Pin-outs
Use at the SP end of a standard Ethernet cable and in conjunction with the maintenance laptop
adapter (PN 180-0055-01) to allow serial connection to the SP.
DB9 (Female) RJ45
Pin 2-Pin 3 (orange)
Pin 3-Pin 2 (black)
Pin 5-Pin 5 (green)
Figure 47 Service Processor Connector Pin-outs
Adding a Storage System to the Service Processor

After successfully completing the Service Processor Setup Wizard, you must add the storage system
to the configuration database of the SP. Adding the storage system permits the SP to communicate,
service, and monitor the health of the system.
NOTE: Beginning with HP 3PAR SP OS 4.1.0 MU2, only the StoreServ with a serial number
associated with the SP ID can be attached to the SP. For assistance with adding the StoreServ to
SP, contact HP Support.
To add the storage system to the SP:
1. Connect the maintenance laptop to the SP.
2. In the SPMAINT, type 3 and press Enter to select StoreServ Configuration Management.
SPXXXXX
1 SP Main
3PAR Service Processor Menu
Transfer media: ethernet Transfer status: No transfer yet
Enter Control-C at any time to abort this process
1 ==> SP Control/Status
2 ==> Network Configuration
3 ==> StoreServ Configuration Management
4 ==> StoreServ Product Maintenance
5 ==> Local Notification Configuration
6 ==> Site Authentication Key Manipulation
7 ==> Interactive CLI for a StoreServ
X Exit
3
50 Installing Storage Software Manually

3. Type 2 and press Enter to Add a new StoreServ.
SP - StoreServ Configuration Manipulation
1 ==> Display StoreServ information

2 ==> Add a new StoreServ
3 ==> Modify a StoreServ config parameters
4 ==> Remove a StoreServ
X Return to the previous menu
4. Enter the IP address of the StoreServ and press Enter.
SP - StoreServ Configuration Manipulation
Please enter the IP address of the StoreServ you wish to add

-OR -
Enter QUIT to abort:
<static.ip.address>
16:57:36 Reply='<static.ip.address>'
Adding <static.ip.address> to firewall rules on interface eth0
5. Enter a valid user credentials (CLI super-user name and password) to add the HP 3PAR StoreServ
and press Enter.
Please enter valid Customer Credentials (CLI super-user name and password) to add
the HP 3PAR StoreServ.
Username:<Valid Username>
Password:<Valid Password>
NOTE: If adding a storage system fails, exit from the process and check the SP software
version for compatibility. Update the SP with the proper InForm OS version before adding
additional systems.
Adding a Storage System to the Service Processor 51

6. After successfully adding the system, press Enter to return to the SP menu.
...
validating communication with <static.ip.address>...
site key ok
interrogating <static.ip.address> for version number...
Version 3.1.x.GA-x reported on <static.ip.address>
retrieving system data for <static.ip.address> ...
HP 3PAR system name <StoreServ Name> found for <static.ip.address>
SYSID <StoreServ Name> found for <static.ip.address>

serial number <StoreServ serial #>found for <static.ip.address>
Writing configuration file for <static.ip.address>...

verifying / adding cli service ids...
Adding StoreServ to NTP configuration...

creating required file structures... adding StoreServ to SP database...
Config complete for <static.ip.address>..

Starting 'spcollect' tasks for StoreServ <StoreServ Name>
Starting 'spevent' task for StoreServ <StoreServ Name>
StoreServ add complete
Press <enter/return> to continue
Exporting Test LUNs

As the final step in verifying the storage system installation, create two or three test LUNs and
confirm that the attached host or hosts can access them. After you have created the test LUNs and
verified that the host can access them, notify the system administrator that the storage system is
ready for use.
NOTE: Before you can export test LUNs, you must determine the host Fibre Channel connection
types and set the appropriate port personas for all target ports, or ports that connect to host
computers. See the HP 3PAR Implementation Guides where appropriate.
Defining Hosts
In order to define hosts and set port personas, you must access the CLI. For more information about
the commands used in this section, see the HP 3PAR OS Command Line Interface Reference.
To set the personas for ports connecting to host computers:
1. In the CLI, verify connection to a host before defining a host:
192.168.46.249 cli% showhost
2. Define a new system host as follows:
192.168.46.249 cli% createhost -persona <hostpersonaval> <hostname> <WWN>...
where <hostpersonaval> is the host persona ID number, <hostname> is the name of the
test host, and <WWN> is the WWN of an HBA in the host machine. This HBA must be physically
connected to the storage system.
52 Installing Storage Software Manually

3. After you have defined a system host for each physically connected WWN, verify host
configuration information for the storage system as follows:
192.168.46.249 cli% showhost
4. Use the controlport command to set each target port as follows:
192.168.46.249 cli% controlport config <connmode> [-ct loop | point]

<node:slot:port>
where <connmode> is the name of the disk, host, or rcfc. The -ct subcommand sets the
connection type and is optional. Use loop for the disk; loop or point for the host; and
point for rcfc. The <node:slot:port> specifies the controller node, PCI slot, and PCI
adapter port to be controlled.
5. When finished setting each connected target port, verify that all ports are set correctly.
192.168.46.249 cli% showport -par
Creating and Exporting Test Volumes

For more information about the commands used in this section, see the HP 3PAR OS Command
Line Interface Reference.
To create and export test volumes:
1. In the CLI, create a common provisioning group test to verify the system can create and export
virtual volumes.
192.168.46.249 cli% createcpg test_cpg
2. Create a virtual volume.
192.168.46.249 cli% createvv <usr_CPG> test0 256
3. Create a VLUN of the virtual volume for export to the host.
192.168.46.249 cli% createvlun test0 0 <hostname>
4. Verify that the host can access the VLUN.

5. Repeat steps 1 through 4 for each host.
6. From the SP, type exit to stop the CLI session, then type x and press Enter to return to the
SP main menu. Type x and press Enter again to exit. Type exit and press Enter to log off
the SP. Disconnect the cables between the SP and the maintenance laptop.
Exporting Test LUNs 53

B Connecting to the Service Processor
You can connect the maintenance laptop to the service processor (SP) either through a serial
connection or an Ethernet connection (LAN). When you are connected to the SP by a serial or
Ethernet connection, there are two SP user interfaces know as SPOCC and SPMAINT. Use either
interface to perform various administrative and diagnostic tasks.
NOTE: Connecting to the SP through the LAN (Ethernet) requires establishing a Secure Shell
Session (SSH). If you do not have SSH, connect to the serial port of the SP.
Using a Serial Connection

To use a serial connection:
1. Locate the SP and attach the DB9 crossover serial adapter (P/N 1800055) that is at the free
end of the blue Ethernet cable to the Serial port on your maintenance laptop. Use a standard
Category 5 Ethernet cable with the appropriate RJ-45 to DB9 adapter to connect to the DB9
Serial port of SP.
2. Insert a standard Category 5 Ethernet cable into the SP serial port with the DB9 crossover
serial to RJ45 adapter (P/N 1800055).
Figure 48 HP DL320e SP Ports
# Ports Description
1 Ethernet ports: Use to establish an Ethernet

NIC1 (left) connection to the SP.
NIC2 (right) Use NIC1 for Public.
Use NIC2 for Private (SPOCC).
2 Serial port Use to establish a serial connection

to the SP.
3. Power on the maintenance laptop.
54 Connecting to the Service Processor

4. Use the following table as a guideline to adjust the serial settings of the maintenance laptop
before using a terminal emulator, such as HyperTerminal, Attachmate Reflection X, SecureCRT,
or TeemTalk to communicate with the SP and perform various tasks to support the storage
system.
Setting Value
Baud Rate 57600
Parity None
Word Length 8
Stop Bits 1
Flow Control Both
Transmit Xon/Xoff
Receive Xon/Xoff
Char transmit delay 0
Line transmit delay 0
Using a Serial Connection 55

C Illustrated Parts Catalog
The following shows each component of the storage system for all replaceable hardware parts
including the part number, full description, quantity, and CSR type.
Drive Enclosure Components

Figure 49 HP M6710 Drive Enclosure (2U24)
Figure 50 HP M6720 Drive Enclosure (4U24)
56 Illustrated Parts Catalog

Figure 51 2.5-inch SFF disk drive
Figure 52 3.5-inch LFF disk drive
Table 25 Drive Chassis FRUs

Material Number Description Qty Per Chassis CSR Type
683232-001 SPS-Enclosure Midplane 2U24 Assy 1 Not
683233-001 SPS-Enclosure Midplane 4U24 Assy 1 Not
683234-001 SPS-Drive Carrier SFF SSD Assy
683235-001 SPS-Drive Carrier LFF HDD Assy
683236-001 SPS-Drive Carrier LFF SSD Assy
The following are CSR-A parts:
697387-001 SPS-Drive HD 300GB 6G SAS 15K 24480 Mandatory

M6710 2.5in HDD
697388-001 SPS-Drive HD 450GB 6G SAS 10K Mandatory

M6710 2.5in HDD
Drive Enclosure Components 57

Table 25 Drive Chassis FRUs (continued)
750781-001 HP M6710 450GB 6G SAS 10K 2.5in Mandatory

FE HDD
727398-001 SPS-HDD SS7000 600GB 10K SFF 6G Mandatory

SAS-S 2.5in.
697389-001 SPS-Drive HD 900GB 6G SAS 10K Mandatory

M6710 2.5in HDD
750782-001 HP M6710 900GB 6G SAS 10K 2.5in Mandatory

FE HDD
727397-001 SPS-HDD SS7000 1TB 7.2K SFF 6G Mandatory

SAS-S 2.5in.
727391-001 SPS-HDD SS7000 1TB 7.2K SFF ENCR Mandatory

SAS-S 2.5in.
761928-001 SPS-DRIVE SAS 1.2TB 6G 10K RPM Mandatory

SFF
697390-001 SPS-Drive HD 2TB 6G SAS 7.2K NL Mandatory

M6720 3.5in HDD
746841-002 HP M6720 2TB 6G SAS 7.2K 3.5in Mandatory

FE HDD
697391-001 SPS-Drive HD 3TB 6G SAS 7.2K NL Mandatory

M6720 3.5in HDD

FE HDD
697392-001 SPS-Drive 200GB 6G SAS SLC M6710 Mandatory

2.5in SSD
703521-001 SPS-Drive HD 100GB 6G SAS 3.5in Mandatory

HDD
703522-001 SPS-Drive 100GB 6G SAS 3.5in HDD Mandatory
703523-001 SPS-Drive 200GB 6G SAS 3.5in HDD Mandatory
743182-001 SPS-HDD SS7000 2TB 7.2K LFF SAS Mandatory

NL HDD

NL HDD
725862-002 HP M6710 400GB 6G SAS 2.5in MLC Mandatory

SSD

SSD

SSD
761924-001 SPS-SSD 480GB SAS 6G SFF MLC SG Mandatory

SSD

Table 25 Drive Chassis FRUs (continued)
761925-001 SPS-SSD 480GB SAS 6G LFF MLC SG Mandatory
725862-001 HP M6710 800GB 6G SAS 2.5in ME Mandatory

SSD
725862-001 HP M6720 800GB 6G SAS 3.5in ME Mandatory

SSD

SSD
761926-001 SPS-SSD 920GB SAS 6G SFF MLC SG Mandatory
752843-001 HP M67200 920GB 6G SAS 3.5in Mandatory

MLC SSD
761927-001 SPS-SSD 920GB SAS 6G LFF MLC SG Mandatory
750785-001 SPS-DRV 2TB HDD 6GSAS7.2K LFF Mandatory

SS7000 FIPS
750786-001 SPS-DRV 4TB HDD 6GSAS7.2KLFF Mandatory

SS7000SG FIPS
Storage System Components

Figure 53 764 W Power Cooling Module without Battery
Storage System Components 59

Figure 54 764 W Power Cooling Module Battery
Figure 55 580 W Power Cooling Module
Figure 56 I/O Module

Table 26 Storage System Components
Part Number Description Qty. CSR Type
683239-001 SPS-PCM 764W Assy up to 2 Not
727386-001 SPS-PCM 764W Assy, Gold 2 Not
683240-001 SPS-Battery PCM 764W Assy up to 2 Not
683241-001 SPS-PCM 580W Assy up to 2 Not
683251-001 SPS-Module I/O SASquatch up to 4 Not
Controller Node and Internal Components

Figure 57 Controller Node
Figure 58 Node Disk
Controller Node and Internal Components 61

Figure 59 4-port Fibre Channel Adapter
Figure 60 2-port CNA Adapter
Figure 61 FC SFP Adapter

Table 27 Controller Node and Components
683245-001 SPS-Node Module 7200 NO HBA 2 Optional
683246-001 SPS-Node Module 7400 NO HBA 4 Not
683248-001 SPS-Node Boot Drive (Node drive) 1 per node Not
683259-001 SPS-Adapter FC 4port 1 Not
683237-001 SPS-Adapter CNA 2port 1 Not
468508-002 SPS-Module FC SFP Up to 4 per node Not
786039-001 SPS-Adapter Eth 10Gb 2port 1 Not
786040-001 SPS-Adapter Eth 1Gb 4port 1 Not
786037-001 SPS-Adapter FC 16Gb 2port 1 Not
Figure 62 Internal Node Components
Figure 63 Internal Node Components
Controller Node and Internal Components 63

Table 28 Internal Node Components
Callout Part Number Description Qty. CSR Type
1 N/A Node drive location 1
2 683807-001 SPS-Cable Node Drive SATA 1 Not

683250-001 SPS-Cable Boot Drive (Node
drive cable)
2 756821-001 SPS-Boot Drive SS 128GB SATA 1 Not

SDX110
3 683247-001 SPS-PCIe Riser Assy 1 Not
4 N/A N/A N/A N/A
5 N/A N/A N/A N/A
6 683249-001 SPS-Battery Coin (TOD battery) 1 Not
7 683806-001 SPS-Memory DIMM 8GB DDR3 1 Not

Control Cache 7200, 7400
7 769751-001 SPS-Memory VPL DIMM 32GB 1 Not

IC-DDR3L 4GX72
8, 9 683803-001 SPS-Memory DIMM 2GB DDR2 2 (7200) Not

7200
8, 9 683804-001 SPS-Memory DIMM 4GB DDR2 2 (7400) Not

7400
Service Processor
Figure 64 Service Processor DL320e
Table 29 Service Processor

Part Number Description Qty
725287-001 HP 3PAR Service Processor DL320e 1
Miscellaneous Cables and Parts

Table 30 Storage System Cables
683808-001 SPS-Cable Node Link PCIe Not

7400
683809-001 SPS-Cable Console Node Not

Table 30 Storage System Cables (continued)
683810-001 SPS-Cable Console Drive Not

Chassis
683252-001 SPS-Power Cord PCM Not
656427-001 SPS-CA 1m PREMIER FLEX Mandatory

FC OM4

FC OM4

FC OM4

FC OM4

FC OM4

FC OM4
649991-001 SPS-Cable FC LC-LC OM3 Not

10 M

25 M

50 M

100 M
659061-001 SPS-Cable FC LC-LC OM3 6 Not

M
408765-001 PS-CA,EXT MINI SAS, 0.5M Mandatory
408767-001 SPS-CA,EXT MINI SAS, 2M Mandatory
408769-001 SPS-CA,EXT MINI SAS, 6M Mandatory
456096-001 SPSSFP+, 10G BLc, SR Optional
Table 31 Miscellaneous Parts

683253-001 SPS-Rail Kit 2U24 Optional

Fasteners
683254-001 SPS-Rail Kit 4U24 Optional

Fasteners
683812-001 SPS-Panel 2U Filler Optional
The following are CSR-A parts:
683255-001 SPS-Bezel M6710 drive Mandatory

shelf, right

shelf, left
683257-001 SPS-Bezel 7200, right Mandatory
Miscellaneous Cables and Parts 65

Table 31 Miscellaneous Parts (continued)
756819-001 SPS-Right side Bezel Mandatory

StoreServ 7200c
683258-001 SPS-Bezel 7400, right Mandatory
756820-001 SPS-Right side Bezel Mandatory

StoreServ 7400c

shelf, right

shelf, left
683807-001 SPS-Drive blank SFF Mandatory
697273-001 SPS-Drive blank LFF Mandatory
Table 32 Service Processor Parts

683811-001 SPS-Processor 1U Mounting Not

Kit
675040-001 SPS-Service Processor 1U Mandatory

Mounting Kit
647980-001 Service Processor Cable Not

Adapter Set
2 RJ45/DB9 adapters
2 Ethernet cables
707989001 SPS-Service Processor Not

DL360e
51832687 Ethernet Cable 25 ft CAT5 Not

M/M
51835691 Ethernet Cable 50 ft. CAT5 Not

RJ45 M/M
C7542A HP Ethernet 15.2m (50 ft) Mandatory

CAT5e RJ45 M/M Cable

D Disk Drive Numbering
Numbering Disk Drives
Figure 65 7200 and 7400 2-Node - displayed as DCN1 in software output
Figure 66 7400 4 Controller Node Displayed as DCN1 in Software Output
Numbering Disk Drives 67

Figure 67 M6710 (2U24) Displayed as DCS2 in Software Output
Figure 68 M6720 (4U24) Displayed as DCS1 in Software Output
68 Disk Drive Numbering

HP 3par Storeserv 7000 and 7000C Storage Service Guide

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HP 3PAR StoreServ 7000 and 7000c

Storage Service Guide

HP Part Number: QL226-98168

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Figure 1 Bezel LEDs

Table 1 Bezel LEDs

1 System Power Green On System power is available.

Amber On System is running on battery power.

Figure 2 Disk Drive LEDs

Table 2 Disk drive LEDs

1 - Fault Amber On Disk failed and is ready to be replaced.

Flashing The locatecage command has been

2 - Activity Green On Normal operation

Storage System Component LEDs

Power Cooling Module LEDs

8 Understanding LED Indicator Status

The following table describes the LED states.

On No AC power or PCM fault

Flashing Firmware download

On AC present and PCM On / OK

Flashing Standby mode

On PCM fail or PCM fault

Flashing Firmware download

On No AC power or fault or out of tolerance

Flashing Firmware download

On Hard fault (not recoverable)

Flashing Soft fault (recoverable)

Storage System Component LEDs 9

On Present and charged

Flashing Charging or disarmed

Drive PCM LEDs

Figure 4 Drive PCM LEDs

The next table describes the drive PCM LED states.

On No AC power or PCM fault

Flashing FiPartner PCM Faulty/Off or Firmware

On AC Present and PCM On / OK

Flashing Standby mode

10 Understanding LED Indicator Status

On PCM fail or PCM fault

Flashing Firmware download

On No AC power or fault or out of tolerance

Flashing Firmware download

I/O Modules LEDs

Figure 5 I/O Module

Table 5 I/O module LEDs

Power Green On Power is on

Off Power is off

Storage System Component LEDs 11

Fault Amber On Fault

Off Normal operation

Flashing Locate command issued

Figure 6 External Port Activity LEDs

Function Appearance State Meaning

External Port Activity; 4 LEDs for Green On Ready, no activity

Controller Node and Internal Component LEDs

Figure 7 Controller Node LEDs

12 Understanding LED Indicator Status

Table 6 Controller Node LEDs

Rapid Flashing Boot

Slow Flashing Cluster member

Unit ID Blue On OK to remove

Off Not OK to remove