Juan A.

Tavarez
1711 South Sunset Avenue
West Covina, CA, 91790
626-736-8224
juant0714@hotmail.com

S U M M A RY O F S K I L L S
Leadership: Applied to the leadership position of Fundraising Chair for the Gaucho Tour Association and was entrusted to budget and
balance the finances of the organization
Language: Bilingual in Spanish and English, spoken and written
Communication: Gained experience and great communication skills in a professional setting. Consistently received positive evaluations
from supervisor (Thomas Knight)
Technical: Efficient in Microsoft Office Word, Excel, and PowerPoint

E D U C AT I O N
Baldwin Park High School Graduated: May 2014
GPA: 4.4
University of California, Santa Barbara (UCSB) Expected Graduation: June 2018
Bachelor of Science, Chemistry
GPA: 2.9

C U S T O M E R S E RV I C E E X P E R I E N C E
Ambassador and Gaucho Tour Guide February 2015Present
Gaucho Tour Association Visitor Center, UCSB
Guiding visitors around campus while highlighting the resources that UCSB offers to visitors and demonstrating the importance of higher
education
Interfacing with visitors in person by answering questions regarding various aspects of UCSB and about college in general
Attending monthly general meetings each quarter in order to disseminate and discuss important updates about the organization
Always demonstrating perseverance, professionalism, and flexibility
Promoted from Gaucho Tour Guide to Ambassador within 1 month of employment
Acquired 100 tours within less than one year of being hired
Office Assistant April 2016Present
Human Resources SAASB, UCSB
Interfacing with customers in person and on the phone by answering their questions in regards to retirement, benefits, compensation, etc.
Ensuring customer satisfaction through problem-solving, strong communication and customer service skills
Doing daily routines of cleaning abandoned paper bins, restocking printers with paper, and passing out mail to staff members
Working with staff members of the Human Resources department in order to get important tasks/projects done, such as benefits filing
Filing and inputting Fingerprinting Forms and Live Scan Forms into FileMaker Pro program
Student Intern May 2016Present
Office of Admissions Visitor Center, UCSB
Interfacing with visitors in person and on the phone by answering questions regarding various aspects of UCSBs admissions, campus life,
etc.
Ensuring guest satisfaction through problem solving, strong customer service and communication skills
Acting as a leader for fellow Gaucho Tour Guides
Working as a team and individually as well to get important projects/tasks done
Attending biweekly Intern Team meetings in order to discuss important updates and information about UCSBs admissions

LEADERSHIP EXPERIENCE
Finance & Fundraising Chair May 2016Present
Gaucho Tour Association Visitor Center, UCSB
Coordinating and executing at least one fundraising event per quarter for the Gaucho Tour Association
Managing, balancing and budgeting all of the funds of the organization
Working with the Advisor in order to manage budget allotments for expenditures
Attending biweekly Leadership Board meetings in order to discuss budget reports and other important information about the organization

REFERENCES
Myles Parrino, Campus Visit Coordinator, Admissions Counselor, Office of Admissions, UCSB Campus, Santa Barbara, CA 93106
Office Phone: (805)-893-3331 Myles.Parrino@sa.ucsb.edu
Thomas Knight, Campus Tour Coordinator, Admissions Counselor, Office of Admissions, UCSB Campus, Santa Barbara, CA 93106
Office Phone: (805)-893-8892 Thomas.Knight@sa.ucsb.edu
Alexandra Cugnier, Office Manager, Human Resources, SAASB, UCSB Campus, Santa Barbara, CA 93106
Office Phone: (805) 893-5375 Alexandra.Cugnier@hr.ucsb.edu